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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35979 Views
  • 64 replies
  • 25 likes
  • 35979 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874113 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874113 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Superuser Contribution Canvas doesn't appear in the settings options.

Some months ago, out of nowhere, the canvas option just disappeared and I haven't been able to solve it. I have a Samsung Galaxy S8+ running on Android 9.

  • Visitor
  • Some months ago, out of nowhere, the canvas option just disappeared and I haven't been able to solve it. I have a Samsung Galaxy S8+ running on Android 9.
  • Dian
  • Spotify Legend
  • 556 Views
  • 1 replies
  • 1 likes
  • 556 Views
  • 1 replies
  • 1 likes

Superuser Contribution Music stops randomly

Everyday for the past 2 weeks I have had these issues on Spotify android:My music will stop for a few seconds, then resume. This will continue to happen every 30-45 seconds. The bar at the bottom that displays the song currently playing will disappea...

  • Newbie
  • Everyday for the past 2 weeks I have had these issues on Spotify android: My music will stop for a few seconds, then resume. This will continue to happen every 30-45 seconds. The bar at the bo...
  • Alex
  • Spotify Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Car audio buttons don't work with Spotify

Hello. I am using a Samsung S20 FE for my Spotify and every time I connect my phone via bluetooth to my car, the audio controls in the steering wheel work. But now they don't. The car doesn't seem to recognize the playlists, but it works just fine on...

  • Visitor
  • Hello. I am using a Samsung S20 FE for my Spotify and every time I connect my phone via bluetooth to my car, the audio controls in the steering wheel work. But now they don't. The car doesn't seem to...
  • Kiril
  • Moderator
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution

Code spotify ativrren

  • Visitor
  • Code spotify ativrren
  • Elena
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify en mi parlante desde mi teléfono, y otras apps en mi teléfono

Quiero escuchar Spotify en mi parlante desde mi teléfono Android, y poder seguir reproduciendo en mi teléfono otras apps con sonido como Ig o YouTube sin dejar de ir Spotify en el parlante

  • Visitor
  • Quiero escuchar Spotify en mi parlante desde mi teléfono Android, y poder seguir reproduciendo en mi teléfono otras apps con sonido como Ig o YouTube sin dejar de ir Spotify en el parlante
  • Elena
  • Moderator
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Can't turn music off.

After disconnecting from Bluetooth my app keeps playing but my device doesn't show the now playing screen.

  • Visitor
  • After disconnecting from Bluetooth my app keeps playing but my device doesn't show the now playing screen.
  • Taylith
  • Community Legend
  • 173 Views
  • 1 replies
  • 1 likes
  • 173 Views
  • 1 replies
  • 1 likes

Superuser Contribution The Song currently playing isn't shown anymore

When I click on a song, it starts playing, but the display doesn't show it. I can only see my lists and go through my profile, but there's no information on the current song. So I can't even pause or go to the next one. I have to restart my phone, bu...

  • Newbie
  • When I click on a song, it starts playing, but the display doesn't show it. I can only see my lists and go through my profile, but there's no information on the current song. So I can't even pause or...
  • OscarDC
  • Moderator
  • 406 Views
  • 3 replies
  • 3 likes
  • 406 Views
  • 3 replies
  • 3 likes

Superuser Contribution App not working

5b6b47f7-8694-4733-bfac-c0c63d443019

  • Visitor
  • 5b6b47f7-8694-4733-bfac-c0c63d443019
  • Novy
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution In my Playlist songs I have already played keep showing in the up next section how do I fix

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OscarDC
  • Moderator
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm paying for premium but its playing commercials. I changed phones recent

I'm paying for premium but its playing commercials. I changed phones recently. I've been a member for a couple years. I cant find my account

  • Visitor
  • I'm paying for premium but its playing commercials. I changed phones recently. I've been a member for a couple years. I cant find my account
  • AndresM
  • Spotify
  • 236 Views
  • 3 replies
  • 0 likes
  • 236 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Songs disappear from play queue after pausing app

The situation is I want to play an album from beginning to end. I pause Spotify in the middle of the album because I've arrived wherever I was going. After unpausing when I get back to my car, I'll pick up the album where it left off but it will only...

  • Visitor
  • The situation is I want to play an album from beginning to end. I pause Spotify in the middle of the album because I've arrived wherever I was going. After unpausing when I get back to my car, I'll...
  • OscarDC
  • Moderator
  • 574 Views
  • 1 replies
  • 0 likes
  • 574 Views
  • 1 replies
  • 0 likes

Superuser Contribution buggy bluetooth since spotify update

I think ever since spotify implented the feature where you can décidé which bluetooth device should be used to play music through, My phone has been having buggy bluetoorh connection with spotify. 85% of the time it works fine. But then often the con...

  • Casual Listener
  • I think ever since spotify implented the feature where you can décidé which bluetooth device should be used to play music through,    My phone has been having buggy bluetoorh connection w...
  • kyevv
  • Casual Listener
  • 1964 Views
  • 2 replies
  • 1 likes
  • 1964 Views
  • 2 replies
  • 1 likes

Custom playlist order not working on Android app

PlanPremiumCountryUSADeviceSamsung Galaxy 9Operating SystemAndroid Pie My Question or IssueI can see "Custom" as an option to sort my playlists on mobile, but I cannot actually do anything with that on mobile... what is even the point of having a "Cu...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy 9 Operating System Android Pie   My Question or Issue I can see "Custom" as an option to sort my playlists on mobile, but I cannot actual...
  • Wotevr
  • Newbie
  • 963 Views
  • 2 replies
  • 1 likes
  • 963 Views
  • 2 replies
  • 1 likes

Superuser Contribution Music stops playing after 10 seconds on Googl home, podcasts not affected (android, iphone, desktop)

PlanPremiumCountryUK DeviceAndroid, iPhone, MacOperating SystemAndroid 11, iOS 14, macOS Big Sur Since 3 days ago, the music stops playing after 10 seconds on Google Home, but podcasts are not affected. Also, other sound apps can cast to Google Home ...

  • Music Fan
  • Plan Premium Country UK   Device Android, iPhone, Mac Operating System Android 11, iOS 14, macOS Big Sur   Since 3 days ago, the music stops playing after 10 seconds on Google Hom...
  • Kiril
  • Moderator
  • 910 Views
  • 9 replies
  • 1 likes
  • 910 Views
  • 9 replies
  • 1 likes

Lost acces to "Your library" playlist.

PlanPremiumCountryBelarusDeviceHTC U12+Operating System(Android Pie/9) My Question or IssueI can't get acces to "Your library" list on my android phone. It says "something gone wrong" with "try again" button rigt below, wich is not responding. Also c...

  • Newbie
  • Plan Premium Country Belarus Device HTC U12+ Operating System (Android Pie/9)   My Question or Issue I can't get acces to "Your library" list on my android phone. It says "something go...
  • Taylith
  • Community Legend
  • 193 Views
  • 1 replies
  • 1 likes
  • 193 Views
  • 1 replies
  • 1 likes