Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6885 Views

0 replies

7 likes

  • 6885 Views
  • 0 replies
  • 7 likes

Superuser Contribution [Android 10] [Lyrics Sharing] Missing Title and broken share function

PlanPremiumCountry DeviceXiaomi Mi A3Operating SystemAndroid 10 My Question or IssueWhen sharing Lyrics to Instagram/twitter, the song is missing the title and the sharing is bugged, any solutions ? When I got the feature, this was not happening, and...

Casual Listener

Plan Premium Country   Device Xiaomi Mi A3 Operating System Android 10   My Question or Issue When sharing Lyrics to Instagram/twitter, the song is missing the title and the shari...

Eni

Moderator

502 Views

3 replies

0 likes

  • 502 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcast Does Not Show In Now Playing

PlanPremiumCountryUSADeviceSamsung S20 Phone AND Samsung Tab A TabletOperating SystemAndroid My Question or IssueAfter playing a couple of podcasts where I stop and start the song will stop appearing in the Now Playing. If this happens then I cannot ...

Casual Listener

Plan Premium Country USA Device Samsung S20 Phone AND Samsung Tab A Tablet Operating System Android   My Question or Issue After playing a couple of podcasts where I stop and start the...

Yordan

Moderator

662 Views

4 replies

1 likes

  • 662 Views
  • 4 replies
  • 1 likes

Superuser Contribution Can't install spotify on Galaxy a02s

Hi,Trying to install Spotify on my daughter's Galaxy A02s. I can download the app in Play Store but at the end of the installation I get a message that the app can't be installed.I did all cash and force stop that usually recommended but didn't help....

Visitor

Hi, Trying to install Spotify on my daughter's Galaxy A02s. I can download the app in Play Store but at the end of the installation I get a message that the app can't be installed. I did all cash ...

Kiril

Moderator

536 Views

1 replies

0 likes

App & Features
  • 536 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast Filter Not Remembering "Unplayed" Selection (defaults to "all episodes")

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy s10eOperating SystemAndroid My Question or IssueI've selected "unplayed" under the sort menu of a podcast I listen to, and whenever I leave navigate away from the podcast and then back again it ha...

Gig Goer

Plan Premium Country The Netherlands Device Samsung Galaxy s10e Operating System Android   My Question or Issue I've selected "unplayed" under the sort menu of a podcast I listen to, a...

avollme

Regular

14892 Views

70 replies

44 likes

  • 14892 Views
  • 70 replies
  • 44 likes

Superuser Contribution Spotify redownloads the playlists

PlanPremiumCountryTurkeyDeviceSamsung S20+Operating SystemLatest version of Android My Question or IssueI have my songs at the SD card. Whenever Spotify receives an update, after first phone restart Spotify downloads all songs again to phone and I'll...

Newbie

  Plan Premium Country Turkey Device Samsung S20+ Operating System Latest version of Android   My Question or Issue I have my songs at the SD card. Whenever Spotify receives an u...

Alex

Spotify Legend

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify showing 'Nothing playing', but still playing music and freezing after closing the app.

Even after having the app re-installed after logging out, I log back in to have the same issue of playing songs in my playlists and searches, and them not appearing without the 'Nothing playing' coming up on my Spotify, but still proceeding to play t...

Newbie

Even after having the app re-installed after logging out, I log back in to have the same issue of playing songs in my playlists and searches, and them not appearing without the 'Nothing playing' comi...

Elena

Moderator

1306 Views

1 replies

1 likes

  • 1306 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify massive battery drain on samsung phones

So recently I got a Samsung Galaxy S21 ultra, and the first 2 weeks or so were absolutely fine, with screen on time per charge of around 7-8 hours, but then 1 week ago or maybe a bit more I noticed that my battery suddenly didn't last as long as it d...

Casual Listener

So recently I got a Samsung Galaxy S21 ultra, and the first 2 weeks or so were absolutely fine, with screen on time per charge of around 7-8 hours, but then 1 week ago or maybe a bit more I noticed t...

Buckeyecal

Visitor

45242 Views

69 replies

8 likes

App & Features
  • 45242 Views
  • 69 replies
  • 8 likes

Superuser Contribution Spotify connect not working on Soundbar sony ht-st5000

PlanPremiumCountryNetherlands DeviceSony ht-st5000 My Question or IssueHi, Since yesterday I am not able to use spotify connect on my soundbar. Soundbar is fully operational and chromecast spotify plugin is working. When I open Spotify on my Android ...

Newbie

  Plan Premium Country Netherlands    Device Sony ht-st5000    My Question or Issue Hi,   Since yesterday I am not able to use spotify connect on my soundbar...

dan_kwc2000

Regular

5998 Views

24 replies

4 likes

  • 5998 Views
  • 24 replies
  • 4 likes

Superuser Contribution New releases feed shows Something went wrong error message

PlanPremium Operating SystemAndroid 9 My Question or IssueFor the last 1-2 months my new releases feed hasn't been working.The bell icon shows a blue dot but that's it. Every time i open it, it shows a "Something went wrong" There's a try again butto...

Casual Listener

Plan Premium   Operating System Android 9   My Question or Issue For the last 1-2 months my new releases feed hasn't been working. The bell icon shows a blue dot but that's it. Ever...

Yordan

Moderator

5053 Views

38 replies

3 likes

error message
Newrelease
Something went wrong
  • 5053 Views
  • 38 replies
  • 3 likes

Superuser Contribution Premium account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI activated the premium account and deactivated it immediately, I wanted to switch to the duo...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I activ...

Eni

Moderator

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sharing tracks: no longer displays URL previews when sent

PlanPremiumCountryUSA My Question or IssueI'm not sure if this is an Android issue or Spotify issue. About 5 months ago, my texting app Google Messages stopped displaying track previews for all URLs, both on the phone app and the Chrome extension. So...

Casual Listener

Plan Premium Country USA   My Question or Issue I'm not sure if this is an Android issue or Spotify issue. About 5 months ago, my texting app Google Messages stopped displaying track previ...

Elena

Moderator

1129 Views

2 replies

3 likes

Android
preview_url
share link
sharing
SMS
URL
  • 1129 Views
  • 2 replies
  • 3 likes

Superuser Contribution Can't log in due to being offline

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy S10Operating SystemAndroid 12Spotify Version8.7.18.1138 My Question or IssueI am frequently in locations where I cannot stream music, so being offline with downloaded songs is my only way of listen...

Casual Listener

  Plan Premium Country United Kingdom Device Samsung Galaxy S10 Operating System Android 12 Spotify Version 8.7.18.1138   My Question or Issue I am frequently in locations wher...

Elena

Moderator

512 Views

1 replies

1 likes

  • 512 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't use media key to start music, only to control when the music is playing.

PlanPremiumCountryBrazil Device(Samsung S21+)Operating System(Android 12) My Question or IssueThe music player is on the notification only with the play option, my phone is conected but I can't play music with the media key, to media key start to wor...

Casual Listener

Plan Premium Country Brazil   Device (Samsung S21+) Operating System (Android 12)   My Question or Issue The music player is on the notification only with the play option, my pho...

Yordan

Moderator

453 Views

3 replies

0 likes

  • 453 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Issues with Samsung Galaxy S8

Hello! I recently installed Spotify and quickly upgraded to Premium. Since my upgrade, it seems as the Mobile App is "stuck" - any actions that take place on the app, such as liking new songs, pinning playlists etc. are impossible to achieve. Interes...

Regular

Hello! I recently installed Spotify and quickly upgraded to Premium.   Since my upgrade, it seems as the Mobile App is "stuck" - any actions that take place on the app, such as liking new son...

Cannellouie

Regular

1682 Views

5 replies

0 likes

App & Features
  • 1682 Views
  • 5 replies
  • 0 likes

Superuser Contribution "what's new" bell button is broken

PlanPremium Family CountryCanada DeviceLG G8X Thinq Operating SystemAndroid 11 My Question or IssueMy "what's new" button returns an error when I press it. I've tried a reinstall.

Casual Listener

Plan Premium Family  Country Canada  Device LG G8X Thinq  Operating System Android 11    My Question or Issue My "what's new" button returns an error when I press i...

Vasil

Moderator

701 Views

5 replies

0 likes

  • 701 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Shuffle function Liked Songs

PlanPremiumCountryNetherlandsDeviceOnePlus 7T My Question or IssueFor some reason since the last update, the shuffle function in my liked songs, instead of shuffling the songs, creates the same 'playlist' based on from which song I trigger the shuffl...

Newbie

Plan Premium Country Netherlands Device OnePlus 7T   My Question or Issue For some reason since the last update, the shuffle function in my liked songs, instead of shuffling the songs, c...

walius

Visitor

29904 Views

10 replies

2 likes

  • 29904 Views
  • 10 replies
  • 2 likes

Solved!!Superuser Contribution Spotify keeps pausing with an internet connection present

PlanPremiumDeviceSamsung Galaxy A52SOperating SystemOne UI 4.0 (Android 12) My Question or IssueSpotify keeps pausing randomly. With wi-fi or cellular on, Spotify randomly pauses every minute or so. It doesn't happen when you turn off internet connec...

Casual Listener

Plan Premium Device Samsung Galaxy A52S Operating System One UI 4.0 (Android 12)   My Question or Issue Spotify keeps pausing randomly. With wi-fi or cellular on, Spotify randomly pauses...

Jeremy

Spotify Legend

1454 Views

2 replies

0 likes

  • 1454 Views
  • 2 replies
  • 0 likes

Superuser Contribution Accidentally pressed remove download on Spotify playlist

Hi, I've accidentally pressed remove download on my big 80 hour Spotify playlist. I hit download again almost immediately after, but my songs are now all greyed out. I can see Spotify is still using 4GB of storage, which is clearly due to the songs f...

Newbie

Hi, I've accidentally pressed remove download on my big 80 hour Spotify playlist. I hit download again almost immediately after, but my songs are now all greyed out. I can see Spotify is still using ...

Eni

Moderator

3186 Views

1 replies

1 likes

  • 3186 Views
  • 1 replies
  • 1 likes

Superuser Contribution Download files

PlanPremiumCountryPortugalDeviceSamsung Galaxy A02)Operating System(Android 11) My Question or IssueI have several songs downloaded on my smartphone so I can listen without being connected to the network. It happens sometimes these songs are not avai...

Regular

Plan Premium Country Portugal Device Samsung Galaxy A02) Operating System (Android 11)   My Question or Issue I have several songs downloaded on my smartphone so I can listen without b...

Eni

Moderator

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Added to strangers playlist?

PlanPremiumCountryUKDevicePixel 4aOperating SystemAndroid 12 My Question or IssueI just got back from the supermarket where I encountered a weird situation: I had my music paused and noticed I got a google notification along the lines of "Your friend...

Regular

Plan Premium Country UK Device Pixel 4a Operating System Android 12   My Question or Issue I just got back from the supermarket where I encountered a weird situation: I had my music pa...

Wobbled

Regular

1644 Views

6 replies

0 likes

  • 1644 Views
  • 6 replies
  • 0 likes