Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hello! I recently installed Spotify and quickly upgraded to Premium. Since my upgrade, it seems as the Mobile App is "stuck" - any actions that take place on the app, such as liking new songs, pinning playlists etc. are impossible to achieve. Interes...
Hello! I recently installed Spotify and quickly upgraded to Premium. Since my upgrade, it seems as the Mobile App is "stuck" - any actions that take place on the app, such as liking new son...
Regular
1688 Views
5 replies
0 likes
PlanPremium Family CountryCanada DeviceLG G8X Thinq Operating SystemAndroid 11 My Question or IssueMy "what's new" button returns an error when I press it. I've tried a reinstall.
Plan Premium Family Country Canada Device LG G8X Thinq Operating System Android 11 My Question or Issue My "what's new" button returns an error when I press i...
Moderator
712 Views
5 replies
0 likes
PlanPremiumCountryNetherlandsDeviceOnePlus 7T My Question or IssueFor some reason since the last update, the shuffle function in my liked songs, instead of shuffling the songs, creates the same 'playlist' based on from which song I trigger the shuffl...
Plan Premium Country Netherlands Device OnePlus 7T My Question or Issue For some reason since the last update, the shuffle function in my liked songs, instead of shuffling the songs, c...
Visitor
30906 Views
10 replies
2 likes
PlanPremiumDeviceSamsung Galaxy A52SOperating SystemOne UI 4.0 (Android 12) My Question or IssueSpotify keeps pausing randomly. With wi-fi or cellular on, Spotify randomly pauses every minute or so. It doesn't happen when you turn off internet connec...
Plan Premium Device Samsung Galaxy A52S Operating System One UI 4.0 (Android 12) My Question or Issue Spotify keeps pausing randomly. With wi-fi or cellular on, Spotify randomly pauses...
Spotify Legend
1459 Views
2 replies
0 likes
Hi, I've accidentally pressed remove download on my big 80 hour Spotify playlist. I hit download again almost immediately after, but my songs are now all greyed out. I can see Spotify is still using 4GB of storage, which is clearly due to the songs f...
Hi, I've accidentally pressed remove download on my big 80 hour Spotify playlist. I hit download again almost immediately after, but my songs are now all greyed out. I can see Spotify is still using ...
Moderator
3218 Views
1 replies
1 likes
PlanPremiumCountryPortugalDeviceSamsung Galaxy A02)Operating System(Android 11) My Question or IssueI have several songs downloaded on my smartphone so I can listen without being connected to the network. It happens sometimes these songs are not avai...
Plan Premium Country Portugal Device Samsung Galaxy A02) Operating System (Android 11) My Question or Issue I have several songs downloaded on my smartphone so I can listen without b...
Moderator
414 Views
1 replies
0 likes
PlanPremiumCountryUKDevicePixel 4aOperating SystemAndroid 12 My Question or IssueI just got back from the supermarket where I encountered a weird situation: I had my music paused and noticed I got a google notification along the lines of "Your friend...
Plan Premium Country UK Device Pixel 4a Operating System Android 12 My Question or Issue I just got back from the supermarket where I encountered a weird situation: I had my music pa...
Regular
1650 Views
6 replies
0 likes
I have a Playlist that is 8+ hours of songs, I have my Playlist set so it should start over when the end is reached. Also have auto play turned off. After a certain number of tracks play from my Playlist, the app automatically switches to another ran...
I have a Playlist that is 8+ hours of songs, I have my Playlist set so it should start over when the end is reached. Also have auto play turned off. After a certain number of tracks play from my Play...
Spotify Star
596 Views
1 replies
0 likes
PlanPremiumCountryTurkeyDevice(Sony Xperia XZ F8331)Operating System(Android 8.0.0) My Question or IssueI logged out of the application and turned the phone off and on again, I entered the application again, the same did not fix it.
Plan Premium Country Turkey Device (Sony Xperia XZ F8331) Operating System (Android 8.0.0) My Question or Issue I logged out of the application and turned the phone off and on again,...
Regular
1157 Views
9 replies
0 likes
PlanPremiumCountryBelgiumDeviceone plus 9Operating Systemandroid 12 My Question or IssueWhenever I connect my mobile with the bose sport earbuds, the app crashes and I can no longer open it. I've done a clean install several times. looked for an upda...
Plan Premium Country Belgium Device one plus 9 Operating System android 12 My Question or Issue Whenever I connect my mobile with the bose sport earbuds, the app crashes and I can no...
Regular
3372 Views
21 replies
1 likes
My son and I used to share a premium account. He now has his own account vai premium family. All of his playlists have been deleted from my account. Cannot see those playlists on my phone / pc. However when I plug my phone into my car and Spotify is ...
My son and I used to share a premium account. He now has his own account vai premium family. All of his playlists have been deleted from my account. Cannot see those playlists on m...
Not applicable
1554 Views
4 replies
0 likes
PlanPremiumCountryPakistanDeviceSamsung Galaxy Note 9Operating SystemAndroid 10 My Question or IssueI have had these issues for more than a month now, even after 3 updates, clean reinstall, they aren't solved.1. Whenever i open the app, it automatica...
Plan Premium Country Pakistan Device Samsung Galaxy Note 9 Operating System Android 10 My Question or Issue I have had these issues for more than a month now, even after 3 updates, c...
Moderator
583 Views
3 replies
0 likes
PlanPremiumCountryMalaysiaDeviceOppo Reno 5 (5G)Operating SystemAndroid ColorOS 12 My Question or IssueHello everyone! I'm going through a big issue at the moment with my spotify application. For more context, previously when I use my bluetooth earbu...
Plan Premium Country Malaysia Device Oppo Reno 5 (5G) Operating System Android ColorOS 12 My Question or Issue Hello everyone! I'm going through a big issue at the moment with my spo...
Moderator
21186 Views
51 replies
6 likes
PlanPremiumCountryAustralia DeviceSamsung Galaxy A31 Operating SystemAndroid 11 My Question or IssueI downloaded a library of music to listen to while I was away with no cellular access and only a WiFi with Spotify blocked. Whenever I attempted to lo...
Plan Premium Country Australia Device Samsung Galaxy A31 Operating System Android 11 My Question or Issue I downloaded a library of music to listen to while I was awa...
Spotify Legend
2127 Views
3 replies
1 likes
PlanPremiumCountryU.S.A.DeviceSamsung Galaxy Note 9Operating SystemLatest (whatever it is) My Question or IssueDespite having done a thorough uninstall and following all of the guides I am unable to see lyrics. I am able to see Genius Behind the Lyri...
Plan Premium Country U.S.A. Device Samsung Galaxy Note 9 Operating System Latest (whatever it is) My Question or Issue Despite having done a thorough uninstall and following all of t...
Spotify Legend
601 Views
1 replies
0 likes
PlanPremiumCountryCanadaDeviceSony Xperia 5 Mark III , Bose NC 700Operating SystemAndroid 12, Spotify Rev: 8.7.16.1354My Question or IssueMy app recently just keep crashing and force close every time I have my headphone (Bose NC 700) connected. I fou...
Plan Premium Country Canada Device Sony Xperia 5 Mark III , Bose NC 700 Operating System Android 12, Spotify Rev: 8.7.16.1354 My Question or Issue My app recently just keep crashing and forc...
Spotify Legend
7104 Views
29 replies
11 likes
PlanPremiumCountryFinlandDeviceSony Xperia 5 IIIOperating SystemLatest android 12 My Question or IssueWhen I installed Spotify from Play-store and started it, I'm unable to play any songs. It just hangs.I have tried each of these steps:Uninstall/Inst...
Plan Premium Country Finland Device Sony Xperia 5 III Operating System Latest android 12 My Question or Issue When I installed Spotify from Play-store and started it, I'm unable to p...
Moderator
894 Views
5 replies
1 likes
PlanPremiumDeviceMotorola moto g6Operating SystemAndroid 9My Question or IssueAttempting to open an album or playlist page results in either a black screen, or shows a loading screen endlessly. I have tried the following in order to resolve this issu...
Plan Premium Device Motorola moto g6 Operating System Android 9 My Question or Issue Attempting to open an album or playlist page results in either a black screen, or shows a loading screen ...
Spotify Star
693 Views
3 replies
0 likes
It should be a nice feature that allows u to listen to randomised music but in your style. Like when a playslist ends random music begins to play but just a button that allows you to do that without you have to listen to a playslist.
It should be a nice feature that allows u to listen to randomised music but in your style. Like when a playslist ends random music begins to play but just a button that allows you to do that without ...
Moderator
424 Views
1 replies
0 likes
I was thinking, instead of having your liked songs playlist, maybe we could make it into a section of it's own. Like the home, search, and library sections. Because sometimes when I am in a place where I may not have much internet and I chose to play...
I was thinking, instead of having your liked songs playlist, maybe we could make it into a section of it's own. Like the home, search, and library sections. Because sometimes when I am in a place whe...
Casual Listener
476 Views
2 replies
0 likes
