Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42215 Views
  • 65 replies
  • 25 likes
  • 42215 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877887 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877887 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26332 Views
  • 4 replies
  • 0 likes
  • 26332 Views
  • 4 replies
  • 0 likes

Superuser Contribution Unable to play Dissect podcast in India.

PlanPremiumCountryIndiaDeviceOnePlus 3Operating SystemWindows 10 Dear Spotify, I'm unable to play your iconic podcast Dissect on both android and pc. I thought Spotify originals are accessible everywhere. Thanks

  • Visitor
  •   Plan Premium Country India Device OnePlus 3 Operating System Windows 10   Dear Spotify,   I'm unable to play your iconic podcast Dissect on both android and pc. I thought...
  • valmirio
  • Visitor
  • 1370 Views
  • 2 replies
  • 3 likes
  • 1370 Views
  • 2 replies
  • 3 likes

Superuser Contribution App is crashing when I play music on iqpp z5

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jeremy
  • Spotify Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Creepy music plays automatically at midnight

PlanPremiumCountryAustraliaDeviceSamsung S21 Ultra My Question or IssueConsistently every night at around 12am the SLEEP playlist (which I have never listened to in my life) starts playing while the app isn't even open. I turn the music off but after...

  • Regular
  •   Plan Premium Country Australia Device Samsung S21 Ultra     My Question or Issue Consistently every night at around 12am the SLEEP playlist (which I have never listened to ...
  • bmnics
  • Newbie
  • 1338 Views
  • 2 replies
  • 0 likes
  • 1338 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Android Auto menu misaligned

PlanPremiumCountryAustraliaDeviceGoogle Pixel 6Operating SystemAndroid Auto in Mazda CX8 My Question or IssueNot a big issue, but just letting Spotify know, the menu is misaligned in your Android Auto app and it has been for the last year at least. S...

  • Roadie
  • Plan Premium Country Australia Device Google Pixel 6 Operating System Android Auto in Mazda CX8   My Question or Issue Not a big issue, but just letting Spotify know, the menu is misal...
  • OscarDC
  • Moderator
  • 476 Views
  • 1 replies
  • 0 likes
  • Android Auto.
  • 476 Views
  • 1 replies
  • 0 likes

Superuser Contribution No se reproducen ciertas canciones en modo offline para Android

Descargue canciones y cuando pongo el modo offline no se reproducen. Pero son muchas. Más de la mitad de las canciones que descargué. Cuando pongo el modo online se reproducen normal. ¿Qué pasa? ¡Ayuda!

  • Newbie
  • Descargue canciones y cuando pongo el modo offline no se reproducen. Pero son muchas. Más de la mitad de las canciones que descargué. Cuando pongo el modo online se reproducen normal. ¿Qué pasa? ¡Ayu...
  • Karla08
  • Visitor
  • 2442 Views
  • 2 replies
  • 0 likes
  • 2442 Views
  • 2 replies
  • 0 likes

Superuser Contribution "Unplayed" filter on podcast episode list issue.

Plan - PremiumCountry - AustraliaDevice - Samsung Galaxy S21 Ultra 5GOperating System - Android 11Spotify version - 8.6.36.1070 When I go to a podcast episode list and set the unplayed filter it works correctly. But when I tap into an episodes page, ...

  • Casual Listener
  • Plan - Premium Country - Australia Device - Samsung Galaxy S21 Ultra 5G Operating System - Android 11 Spotify version - 8.6.36.1070     When I go to a podcast episode list and set ...
  • Alex
  • Spotify Legend
  • 1110 Views
  • 8 replies
  • 1 likes
  • 1110 Views
  • 8 replies
  • 1 likes

Superuser Contribution Google assistance is playing the wrong John Mayer songs... sort of

PlanPremiumCountrySweden My Question or IssueI've said it before and I say it again. This forum really needs more categories. Placing it in the developer forum as it seems like something a developer would want to take a look at. It really isn't a pro...

  • Roadie
  • Plan Premium Country Sweden   My Question or Issue I've said it before and I say it again. This forum really needs more categories. Placing it in the developer forum as it seems like somet...
  • Frag
  • Roadie
  • 559 Views
  • 5 replies
  • 0 likes
  • bug
    John Mayer
  • 559 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify Bluetooth Transmission

After i connect my bluetooth earphone (Supported Qualcom Aptx HD Music) and start music on spotify app, sometime it gives a lagged music transmission, that means in the middle of the song the song lagged 1-1.5 seconds. I chcked my wireless earphone i...

  • Newbie
  • After i connect my bluetooth earphone (Supported Qualcom Aptx HD Music) and start music on spotify app, sometime it gives a lagged music transmission, that means in the middle of the song the song la...
  • Alex
  • Spotify Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't follow people I blocked before and there's no unblock option.

PlanPremiumCountryNew ZealandDeviceSamsung A32Operating SystemAndroid My Question or IssueHi there, I tried to follow certain people but realised they were people I blocked in the past? But there is no block/unblock option there anymore. Can you help...

  • Visitor
  • Plan Premium Country New Zealand Device Samsung A32 Operating System Android   My Question or Issue Hi there,   I tried to follow certain people but realised they were people I ...
  • user-removed
  • Not applicable
  • 771 Views
  • 2 replies
  • 0 likes
  • blocked
    unblock
  • 771 Views
  • 2 replies
  • 0 likes

Superuser Contribution Browsing "Gaming" category

PlanPremiumCountrySwedenDeviceSamsung Galaxy S9+Operating SystemAndroid 10 My Question or IssueI can't browse the gaming category anymore. There's a total of four albums, five podcasts and several playlists when I navigate to the category via the sea...

  • Regular
  • Plan Premium Country Sweden Device Samsung Galaxy S9+ Operating System Android 10   My Question or Issue I can't browse the gaming category anymore. There's a total of four albums, fiv...
  • djannih
  • Regular
  • 643 Views
  • 7 replies
  • 0 likes
  • 643 Views
  • 7 replies
  • 0 likes

Music Shuts Off Randomly When Driving

PlanPremium family planCountryCanadaDeviceGoogle Pixel 4XLOperating SystemAndroid 12Car - 2013 Ford Explorer XLTMy Question or IssueOnly happens when I'm driving..When I'm listening to music on my Spotify app via Bluetooth in my car my song with paus...

  • Casual Listener
  •   Plan Premium family plan Country Canada Device Google Pixel 4XL Operating System Android 12 Car - 2013 Ford Explorer XLT My Question or Issue Only happens when I'm driving.. When I...
  • Mellisa8747
  • Casual Listener
  • 850 Views
  • 2 replies
  • 0 likes
  • 850 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Explicit content in "Behind the Lyrics", please allow us to turn this feature off

I let my child use spotify on an android device, it's on a family plan and is set to not allow explicit content, yet the "Behind the Lyrics" section can be riddled with f-words. This is unacceptable!

  • Casual Listener
  • I let my child use spotify on an android device, it's on a family plan and is set to not allow explicit content, yet the "Behind the Lyrics"  section can be riddled with f-words.  This is u...
  • Eni
  • Moderator
  • 726 Views
  • 3 replies
  • 3 likes
  • explicit lyrics content
  • 726 Views
  • 3 replies
  • 3 likes

Solved!!Superuser Contribution My songs keep downloading every day

PlanPremiumCountryChileDeviceSamsung J2 coreOperating SystemAndroid My Question or IssueI had to change my cellphone and in the new one the music I download is deleted every day and start to downloaded again. I already try a clean restart and remains...

  • Casual Listener
  •   Plan Premium Country Chile Device Samsung J2 core Operating System Android   My Question or Issue I had to change my cellphone and in the new one the music I download is delete...
  • ShaggySkunk-c
  • Roadie
  • 44222 Views
  • 19 replies
  • 6 likes
  • 44222 Views
  • 19 replies
  • 6 likes

Superuser Contribution Playing ALL Podcasts from oldest-newest

PlanPremiumCountry AmericaDeviceGalaxy S8My Question or Issue When I go to podcasts, I can see all new episodes and play the most recent release. It will play the new episode of Podcast X, then Podcast Y, then Podcast Z. I just got into podcasts, and...

  • Newbie
  •   Plan Premium Country  America Device Galaxy S8 My Question or Issue   When I go to podcasts, I can see all new episodes and play the most recent release. It will play the ne...
  • Alex
  • Spotify Legend
  • 2885 Views
  • 6 replies
  • 17 likes
  • order
    Podcasts
  • 2885 Views
  • 6 replies
  • 17 likes

Superuser Contribution I am unable to play some songs

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Jeremy
  • Spotify Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant get someone to give me my playlist. I had a wonderful person help me on sunday but anymore. Its

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueNo one will chat so i can tell them it the info that. Will help find my songs

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue No one ...
  • Jeremy
  • Spotify Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Can't play any song by certain artist

PlanFree/Premium - eitherCountryUKDeviceGalaxy S20 and WindowsOperating SystemAndroid, Windows 10/11 My Question or IssueThis issue has been going on for a very long time - a few years now. I've only now decided to bring it up as a problem because I ...

  • Casual Listener
  • Plan Free/Premium - either Country UK Device Galaxy S20 and Windows Operating System Android, Windows 10/11   My Question or Issue This issue has been going on for a very long time - a...
  • jesuschris111
  • Casual Listener
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify wrapped 2021 not showing personal tracks

So as in the image i uploaded you can see that it won't show my spotify wrapped 2021, only the global one. My app has been up to date so that's not the problem, reinstalled the app and that didn't work also. If anyone could help me out please leave a...

  • Newbie
  • So as in the image i uploaded you can see that it won't show my spotify wrapped 2021, only the global one.   My app has been up to date so that's not the problem, reinstalled the app and tha...
  • Mehere234
  • Newbie
  • 1483 Views
  • 3 replies
  • 1 likes
  • 1483 Views
  • 3 replies
  • 1 likes

Superuser Contribution [Android][Developer] Never automatically begin playback of music.

Spotify automatically begins playback of music when connecting to bluetooth devices.Spotify automatically begins playback of music when connecting to bluetooth after a short delay, even when other apps are actively using the audio output.Spotify auto...

  • Newbie
  • Spotify automatically begins playback of music when connecting to bluetooth devices. Spotify automatically begins playback of music when connecting to bluetooth after a short delay, even when othe...
  • OscarDC
  • Moderator
  • 211 Views
  • 1 replies
  • 0 likes
  • Android
    Developer
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app keeps crashing whenever connected to bluetooth earbuds (Jabra Elite 3)

PlanPremiumCountryMalaysiaDeviceOppo Reno 5 (5G)Operating SystemAndroid ColorOS 12 My Question or IssueHello everyone! I'm going through a big issue at the moment with my spotify application. For more context, previously when I use my bluetooth earbu...

  • Casual Listener
  • Plan Premium Country Malaysia Device Oppo Reno 5 (5G) Operating System Android ColorOS 12   My Question or Issue Hello everyone! I'm going through a big issue at the moment with my spo...
  • OscarDC
  • Moderator
  • 16173 Views
  • 51 replies
  • 6 likes
  • Android
    Bluetooth headphones
  • 16173 Views
  • 51 replies
  • 6 likes