Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I think ever since spotify implented the feature where you can décidé which bluetooth device should be used to play music through, My phone has been having buggy bluetoorh connection with spotify. 85% of the time it works fine. But then often the con...
I think ever since spotify implented the feature where you can décidé which bluetooth device should be used to play music through, My phone has been having buggy bluetoorh connection w...
Casual Listener
2347 Views
2 replies
1 likes
PlanPremiumCountryHong Kong DeviceSamsung S10Operating SystemAndroid 12, One UI 4 My Question or IssueI can never see the lyrics on my phone under any song. Even when I followed the procedure on the spotify help website, it just never worked. Whereas...
Plan Premium Country Hong Kong Device Samsung S10 Operating System Android 12, One UI 4 My Question or Issue I can never see the lyrics on my phone under any song. Even when I...
Spotify Legend
1032 Views
3 replies
1 likes
I can't listen to my downloads in fly mode. And I can't update my app through google store, it says the app isn't compatible with your device. My device is HONOR V30 PRO which can't use google play actually. Where can I get an apk package of Spotify?...
I can't listen to my downloads in fly mode. And I can't update my app through google store, it says the app isn't compatible with your device. My device is HONOR V30 PRO which can't use google play a...
Newbie
784 Views
4 replies
0 likes
PlanFree/PremiumCountrySouth AfricaDeviceXiomi Redmi 9COperating SystemAndroid My Question or IssueI am using Spotify Lite and it has been working fine until a few weeks ago.First the problem was, my albums/playlists show the green arrow for download...
Plan Free/Premium Country South Africa Device Xiomi Redmi 9C Operating System Android My Question or Issue I am using Spotify Lite and it has been working fine until a few we...
Moderator
3376 Views
1 replies
0 likes
PlanPremiumCountryMy main account is a UK account and I am in Australia at the moment so the test account I made was AustralianDeviceOnePlus Nord 2 5G Operating SystemAndroid 11 My Question or IssueI don't know why my main account won't show the enha...
Plan Premium Country My main account is a UK account and I am in Australia at the moment so the test account I made was Australian Device OnePlus Nord 2 5G Operating System Android 11&nb...
Casual Listener
2096 Views
6 replies
0 likes
Added Mozart Great Mass in C Minor, Suzuki with Bach Collegium Japan, but it plays the Messiah! Is this an error or punishment for having a free account?
Added Mozart Great Mass in C Minor, Suzuki with Bach Collegium Japan, but it plays the Messiah! Is this an error or punishment for having a free account? 😉
Moderator
389 Views
1 replies
0 likes
On some of my devices where I run Spotify and we enjoy to read the song lyrics it could be useful to have an option to avoid the screen lock: in android we don't find any option to do that
On some of my devices where I run Spotify and we enjoy to read the song lyrics it could be useful to have an option to avoid the screen lock: in android we don't find any option to do that
Moderator
554 Views
3 replies
1 likes
PlanPremium FamilyCountry DeviceAndroidOperating SystemJVC Kenwood Pioneer My Question or IssueI would like to understand why Spotify thought it would be a good idea to basically break a feature that people purchased their head units for. Why would t...
Plan Premium Family Country Device Android Operating System JVC Kenwood Pioneer My Question or Issue I would like to understand why Spotify thought it would be a good idea to ...
Roadie
449 Views
1 replies
0 likes
What's going on, the repeat and shuffle are no longer options on my phone or tv for that matter. I have to log in on my laptop to use them. Is it a bug? Is it gone permanently?
What's going on, the repeat and shuffle are no longer options on my phone or tv for that matter. I have to log in on my laptop to use them. Is it a bug? Is it gone permanently?
Spotify Legend
449 Views
1 replies
0 likes
PlanPremiumCountryUSA DeviceGalaxy Note 10+ Operating SystemSpotify Version 8.7.10.1262Android 12One UI Version 4.0Google Play Update Feb 1,2022 My Question or IssueSpotify app will open. I can choose a podcast and press the green play button. Contro...
Plan Premium Country USA Device Galaxy Note 10+ Operating System Spotify Version 8.7.10.1262 Android 12 One UI Version 4.0 Google Play Update Feb 1,2022 My Question o...
Community Legend
11502 Views
4 replies
2 likes
PlanFreeCountryFrenchDeviceXiaomi Redmi note 9Operating SystemAndroid 11 OS 11RP1A.200720.011 Version MIUI Global 12.5.3(RJOEUXM)My Question or IssueI created and added the songs in my playlist since July 9, 2020 until March 14,2022.total songs of my...
Plan Free Country French Device Xiaomi Redmi note 9 Operating System Android 11 OS 11RP1A.200720.011 Version MIUI Global 12.5.3(RJOEUXM) My Question or Issue I created and added the ...
Composer
568 Views
1 replies
0 likes
Hi My spotify app is not working when connected to wifi. It works fine with the mobile data. Even when connected to PC with wifi it is good. Tried all the troubleshooting methods like logout, clearing cache/data ,reinstalling etc. In settings I am no...
Hi My spotify app is not working when connected to wifi. It works fine with the mobile data. Even when connected to PC with wifi it is good. Tried all the troubleshooting methods like logout, clear...
Spotify Legend
423 Views
1 replies
0 likes
PlanPremiumCountryNorwayDeviceNote 20 ultraOperating SystemAndroid (latest update) My Question or IssueSwipe to queue not working, link added with video of issue. https://www.reddit.com/r/truespotify/comments/tdas1i/what_am_i_doing_wrong_note_20_ultr...
Plan Premium Country Norway Device Note 20 ultra Operating System Android (latest update) My Question or Issue Swipe to queue not working, link added with video of issue. h...
Roadie
7606 Views
4 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy downloaded music won't play when I am offline or not connected to internet. It keeps askin...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My down...
Spotify Legend
378 Views
1 replies
0 likes
PlanPremiumCountryUKDeviceSamsung Galaxy M12Operating SystemAndroid My Question or Issue I recently went abroad and didn't have WiFi access. Prior to going on Holiday I downloaded several albums (to device memory) and switched it to Offline mode. Aft...
Plan Premium Country UK Device Samsung Galaxy M12 Operating System Android My Question or Issue I recently went abroad and didn't have WiFi access. Prior to go...
Spotify Legend
488 Views
2 replies
1 likes
My Spotify app plays the system notification sound before playing music nearly everytime after being idle for 30mins or so. Generally this sound is played along with the "connect to a device" popup which also is a bit annoying. Anyone know how to tur...
My Spotify app plays the system notification sound before playing music nearly everytime after being idle for 30mins or so. Generally this sound is played along with the "connect to a device" popup w...
Moderator
3599 Views
5 replies
0 likes
Hey,I'm trying to share Spotify music to my instagram story,but it keeps saying "something went wrong" it only happens when I'm trying to share the songs that have their music video. What could possibly be the problem?
Hey,I'm trying to share Spotify music to my instagram story,but it keeps saying "something went wrong" it only happens when I'm trying to share the songs that have their music video. What could possi...
Moderator
376 Views
1 replies
0 likes
I have a Samsung note 20 5g and gear s3 watch. Both are up to date and spotify is up to date. I have a constant problem where the controls in the app and notification bar are gone. I cannot pause or skip music. The only way to stop the music is to fo...
I have a Samsung note 20 5g and gear s3 watch. Both are up to date and spotify is up to date. I have a constant problem where the controls in the app and notification bar are gone. I cannot pause or ...
Regular
1403 Views
9 replies
0 likes
PlanPremiumCountryGermanyDeviceNokia 7.2Operating SystemAndroid 10 My Question or IssueI don't have working lyrics on my phone and also don't have them on my previous phone, which was a Samsung M12 with Android 11. I don't have the lyrics option for ...
Plan Premium Country Germany Device Nokia 7.2 Operating System Android 10 My Question or Issue I don't have working lyrics on my phone and also don't have them on my previous phone, ...
Community Legend
353 Views
1 replies
1 likes
PlanPremiumCountryItalyDeviceSamsung Galaxy Note 10+Operating SystemAndroid 12 My Question or IssueAs title says, navbar and statusbar have to be transparent. It's one of the rules for a good UI in Google's guidelines, and for a good reason.It would ...
Plan Premium Country Italy Device Samsung Galaxy Note 10+ Operating System Android 12 My Question or Issue As title says, navbar and statusbar have to be transparent. It's one of the...
Spotify Star
808 Views
1 replies
26 likes
