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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
  • 839217 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839217 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13590 Views
  • 1 replies
  • 0 likes
  • 13590 Views
  • 1 replies
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Spefic songs or artists won't play

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi there, over the last couple of months certain songs by certain artists won't play for me. ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi ther...
  • 93 Views
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  • 93 Views
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NOTE9 Spotify do not start

PlanPremiumCountrytaiwanDeviceSamsung Galaxy Note 9 with Samsung KnoxOperating SystemAndroid 10 1st July 2020 Security 我的問題或問題Have now experienced this too. Changed out a broken Note 9 for a new one and Spotify just keep exiting immediately after try...

  • Newbie
  • Plan Premium Country taiwan Device Samsung Galaxy Note 9 with Samsung Knox Operating System Android 10  1st July 2020 Security    我的問題或問題 Have now experienced this too. Chang...
  • Heythatsme
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
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Spotify abruptly stopped while listening to podcast and doesn't start again to where it has stopped.

Its been a couple of days that when I listened to a podcast that my Spotify will suddenly stopped. The app doesn't even appear on my nofication bar. Like I never opened it. At first I thought my poor internet connection make the app stops, but when I...

  • Casual Listener
  • Its been a couple of days that when I listened to a podcast that my Spotify will suddenly stopped. The app doesn't even appear on my nofication bar. Like I never opened it. At first I thought my poor...
  • 108 Views
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  • 108 Views
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All liked songs are gone

PlanPremium (family main account)CountryGermanyDeviceSamsung Galaxy s20 ultraOperating SystemAndroid 10 My Question or IssueI recently got a new phone (s20 ultra) and logged into my Spotify account. all my liked songs were there and everything worked...

  • Casual Listener
  • Plan Premium (family main account) Country Germany Device Samsung Galaxy s20 ultra Operating System Android 10   My Question or Issue I recently got a new phone (s20 ultra) and logged ...
  • Billy-J
  • Spotify Star
  • 273 Views
  • 3 replies
  • 0 likes
  • liked
    saved
  • 273 Views
  • 3 replies
  • 0 likes

Why does it go offline?

The android app will tell me I am offline although I'm not. It willIwork for 5-10 minutes sometimes after reinstalling but the it tells me I'm offline again. Here's what I've done so far I'm not offline. Not in app setting, not in firewalls, not in r...

  • Visitor
  • The android app will tell me I am offline although I'm not. It willIwork for 5-10 minutes sometimes after reinstalling but the it tells me I'm offline again. Here's what I've done so far   &nb...
  • 153 Views
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  • Android
    offline
  • 153 Views
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Spotify sometimes not playing in Car

PlanPremiumCountrySwitzerlandDeviceGalaxy Note 10+ 5GOperating SystemNewest available Update (Android 10) My Question or IssueI have the problem that when i didnt use Spotify for a while, when i connect my Phone to Androit Auto it just doesnt work. I...

  • Newbie
  •   Plan Premium Country Switzerland Device Galaxy Note 10+ 5G Operating System Newest available Update (Android 10)   My Question or Issue I have the problem that when i didnt use...
  • 418 Views
  • 0 replies
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  • android auto
    bluetooth
    not playing
  • 418 Views
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Can't play any songs

PlanFreeCountryIndonesiaDeviceRedmi 8Operating SystemAndroid 10 My Question or IssueI can't play any songs or even shuffle play.It worked fine last night, but this morning any album or playlist i tried to shuffle play gave me "You've discovered a pre...

  • Visitor
  • Plan Free Country Indonesia Device Redmi 8 Operating System Android 10   My Question or Issue I can't play any songs or even shuffle play. It worked fine last night, but this morning ...
  • 121 Views
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  • 121 Views
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Certain songs are not playing in my library

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy A51 My Question or IssueCertain songs are not playing in my library. I have tried Uninstalling, updating, logging out on all platforms, and clearing cache.

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy A51   My Question or Issue Certain songs are not playing in my library. I have tried Uninstalling, updating, logging out on all p...
  • AlyssaA93
  • Casual Listener
  • 236 Views
  • 2 replies
  • 0 likes
  • 236 Views
  • 2 replies
  • 0 likes

Stop Spotfiy Android re-ordering playlists based on last played

PlanPremiumCountryUKDeviceOnePlus 6TOperating SystemAndroid 10 My Question or IssueThe "Feature" to re-order playlists from the last listened one on Android is infuriating, how on earth do I disable it from doing this so playlists stay in the correct...

  • Casual Listener
  • Plan Premium Country UK Device OnePlus 6T Operating System Android 10   My Question or Issue The "Feature" to re-order playlists from the last listened one on Android is infuriating, h...
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  • 110 Views
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Google Assistant command not working

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy S20+My Question or IssueI have a Chromecast device connected to my TV and I used to be able to play a music on it by the voice commands (Google Assistant):- "Ok Google"- "Play Spotify on TV" or "Play ...

  • Visitor
  • Plan Premium Country Netherlands Device Samsung Galaxy S20+ My Question or Issue I have a Chromecast device connected to my TV and I used to be able to play a music on it by the voice commands...
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  • 189 Views
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control strip

PlanPremiumCountryIsraelDevicecar multimediaOperating SystemAndroid My Question or IssueOn my car, in the multimedia on android, the control strip, which was always at the bottom, suddenly jumped to the left side and therefore I started having listen...

  • Visitor
  • Plan Premium Country Israel Device car multimedia Operating System Android   My Question or Issue On my car, in the multimedia on android, the control strip, which was always at the bo...
  • 170 Views
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  • 170 Views
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Solved!!Superuser Contribution Download progress

PlanPremiumCountryIsraelDeviceS8+Operating SystemAndroid My Question or IssueProgress of download keep appear in notification area , I didn't ask to download something, and it still on 0% and I can't close it even after restart the phone.

  • Casual Listener
  • Plan Premium Country Israel Device S8+ Operating System Android   My Question or Issue Progress of download keep appear in notification area , I didn't ask to download something, and i...
  • Ver
  • Spotify Legend
  • 6064 Views
  • 5 replies
  • 0 likes
  • 6064 Views
  • 5 replies
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Sleep Timer - Timer reset to default by Podcast Ads

Plan:Premium Device:Samsung Galaxy S10 Operating System:Mobile My Question or Issue:Every time I set a sleep timer while listening to a podcast, as soon as an ad plays the sleep timer is reset to it's default setting (no timer). So when I want to fal...

  • Visitor
  • Plan: Premium   Device: Samsung Galaxy S10   Operating System: Mobile   My Question or Issue: Every time I set a sleep timer while listening to a podcast, as soon as an ad pl...
  • 814 Views
  • 0 replies
  • 1 likes
  • continiue from last listened song
    sleep
    Sleep mode
    Sleep Timer
    sleep timer error
    timer error
  • 814 Views
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  • 1 likes

Number of times a song has been played?

PlanPremiumCountry DeviceMotorola G6 plusOperating System(Android 9) My Question or Issuehow can you see the number of times a song has been played?

  • Visitor
  • Plan Premium Country   Device Motorola G6 plus Operating System (Android 9)   My Question or Issue how can you see the number of times a song has been played?
  • Billy-J
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
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I found a bug

PlanFreeCountryIndiaDevice(Redmi Note 7 pro) My Question or IssueHi Spotify Team,I am going through login procedure in my android spotify app and after that when I logged in successfully. I wonder and tap on the settings icon to check my profile deta...

  • Visitor
  • Plan Free Country India Device (Redmi Note 7 pro)   My Question or Issue Hi Spotify Team, I am going through login procedure in my android spotify app and after that when I logged in su...
  • Billy-J
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Hide Song option missing [August 2020]

PlanPremiumDeviceSamsung A70Operating SystemAndroid 10Spotify Version8.5.71.723 My Question or IssueI briefly didn't have a premium account but now that I'm back, the Hide Song option from the context menu is gone. Not sure if there was an update in ...

  • Casual Listener
  • Plan Premium Device Samsung A70 Operating System Android 10 Spotify Version 8.5.71.723   My Question or Issue I briefly didn't have a premium account but now that I'm back, the Hide So...
  • tronick
  • Casual Listener
  • 944 Views
  • 2 replies
  • 0 likes
  • 944 Views
  • 2 replies
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Spotify logged into wrong facebook account on my mobile

PlanPremiumCountrySouth AfricaDeviceHuawei p9 liteOperating SystemAndroid Oreo My Question or IssueI unlinked my Spotify account from Facebook,disconnected is everywhere,logged out on all my devices.Removed it and Facebook from my mobile but still wh...

  • Visitor
  •   Plan Premium Country South Africa Device Huawei p9 lite Operating System Android Oreo   My Question or Issue I unlinked my Spotify account from Facebook,disconnected is ev...
  • 120 Views
  • 0 replies
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  • 120 Views
  • 0 replies
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Premium works on PC and Ipad, but not on Android

PlanPremium DuoCountryPortugalDeviceHuawei P30 and Huawei P30 ProOperating SystemAndroid 10 My Question or IssueJust subscribed to Spotify Premium from GPM to move away from the Huawei/Google mess. I'm getting premium features on my PC and Ipad, but ...

  • Visitor
  • Plan Premium Duo Country Portugal Device Huawei P30 and Huawei P30 Pro Operating System Android 10   My Question or Issue Just subscribed to Spotify Premium from GPM to move away from ...
  • 104 Views
  • 0 replies
  • 0 likes
  • 104 Views
  • 0 replies
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I cant download android app of google play

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Nico
  • Community Legend
  • 380 Views
  • 1 replies
  • 0 likes
  • Download
  • 380 Views
  • 1 replies
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Superuser Contribution Spotify Backup Offline Playlist and Downloaded Musics

We are Premium Spotify users. We create lots of playlists and download lots of musics. If my phone stops working or does not work a feature properly, I should have the ability of backup spotify playlists and musics. I downloaded 8GB music with Spotif...

  • Newbie
  • We are Premium Spotify users. We create lots of playlists and download lots of musics. If my phone stops working or does not work a feature properly, I should have the ability of backup spotify playl...
  • Elena
  • Moderator
  • 1480 Views
  • 2 replies
  • 4 likes
  • 1480 Views
  • 2 replies
  • 4 likes

Env: prod