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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5268 Views

0 replies

6 likes

  • 5268 Views
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  • 6 likes

Superuser Contribution Autoplay stopped working

Autoplay function suddenly stopped working a couple of days ago. I've tried toggling autoplay on and off, restarting my phone, deleting and reinstalling the app and doing a clean reinstall as suggested but nothing has worked. Any other suggestions to...

Casual Listener

Autoplay function suddenly stopped working a couple of days ago. I've tried toggling autoplay on and off, restarting my phone, deleting and reinstalling the app and doing a clean reinstall as suggest...

Anyone_else

Casual Listener

347 Views

2 replies

0 likes

  • 347 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music takeover > Wife will leave me!!

PlanPremiumCountrySwedenDeviceSamsung Galaxy S21 UltraOperating SystemAndroid Oreo, Windows 10) My Question or IssueHELP! I see several threads with the same issue, but none have been answered?!Regardless if I play a song on my Chrome cast, PC, Sonos...

Casual Listener

Plan Premium Country Sweden Device Samsung Galaxy S21 Ultra Operating System Android Oreo, Windows 10)   My Question or Issue HELP! I see several threads with the same issue, but ...

Vasil

Moderator

316 Views

1 replies

0 likes

Music takeover
  • 316 Views
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  • 0 likes

Superuser Contribution Too many ads all the time

PlanFree/PremiumDeviceAndroid 10 I've been using the Android app for more than two years and for the most part ads were fine, however it got really worse recently. Not only I get two ads every 10/15 minutes, sometimes even less, or after two songs, b...

Newbie

Plan Free/Premium Device Android 10   I've been using the Android app for more than two years and for the most part ads were fine, however it got really worse recently. Not only I get two a...

MihailY

Moderator

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pague por medio de nequi (colombia) y el servicio no funciona; pague premiu

Obtuve mensajes a mi correo y a mi número de celular que decía que ya he pagado, pero al usar la app sale el plan gratis nada premiun

Visitor

Obtuve mensajes a mi correo y a mi número de celular que decía que ya he pagado, pero al usar la app sale el plan gratis nada premiun

MihailY

Moderator

2327 Views

3 replies

0 likes

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  • 3 replies
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Superuser Contribution Bloqueei uma música sem querer

Estava ouvindo uma música e sem querer meu dedo esbarrou no botão de ocultar/bloquear quando na verdade eu queria adicionar como favorita e sem querer eu perdi a música que nem lembro o nome. Há algum lugar onde eu possa ver as músicas que ocultei e ...

Casual Listener

Estava ouvindo uma música e sem querer meu dedo esbarrou no botão de ocultar/bloquear quando na verdade eu queria adicionar como favorita e sem querer eu perdi a música que nem lembro o nome. Há algu...

marinadanigomes

Visitor

6863 Views

5 replies

1 likes

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  • 5 replies
  • 1 likes

Superuser Contribution Terrible home screen update

PlanPremiumCountryBrazilDeviceXiaomi Redmi S2 My Question or IssueA few days ago I got this god awful update that messed up my home screen so bad I'm actually considering dropping this app for the first time, and apparently it's not even an actual up...

Newbie

Plan Premium Country Brazil Device Xiaomi Redmi S2   My Question or Issue A few days ago I got this god awful update that messed up my home screen so bad I'm actually considering droppin...

mumi

Casual Listener

789 Views

3 replies

1 likes

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  • 1 likes

Superuser Contribution On android auto, Spotify mutes when a notification comes in, and then stays muted

premium/usa/samsung galaxy s22 ultra, android 12every time i get a sms notification on AA the music volume lowers. ok. NBD... but lately, the volume never returns to normal. it stays lowered till i unplug/re-plug phone. it doesnt do this with any of ...

Casual Listener

premium/usa/samsung galaxy s22 ultra, android 12 every time i get a sms notification on AA the music volume lowers. ok. NBD... but lately, the volume never returns to normal. it stays lowered ti...

OscarDC

Moderator

1804 Views

1 replies

1 likes

  • 1804 Views
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  • 1 likes

Superuser Contribution volume rocker on version 8.7.68.568 is suddenly tiny

On Spotify version 8.7.68.568, the volume rocker is suddenly tiny and I cannot use my finger to control the rocker. The rocker used to span almost the whole width of the screen and I could use my finger. PlanPremiumCountryusaDevicegalaxy s10+Operatin...

Gig Goer

On Spotify version 8.7.68.568, the volume rocker is suddenly tiny and I cannot use my finger to control the rocker. The rocker used to span almost the whole width of the screen and I could use my fin...

Alex

Spotify Legend

492 Views

3 replies

0 likes

Android 12
finger
volume
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Superuser Contribution Spotify Connect shows device model instead of device name - how to change?

PlanFree/PremiumCountry DeviceSamsung Galaxy S20 FEOperating SystemAndroid 12 My Question or IssueBought a new Galaxy S20, renamed it on the phone to "My Galaxy S20" and registered it on Google with exactly this name. However on Spotify Connect (desk...

Regular

Plan Free/Premium Country   Device Samsung Galaxy S20 FE Operating System Android 12   My Question or Issue Bought a new Galaxy S20, renamed it on the phone to "My Galaxy S20" and...

Lyubka

Moderator

1582 Views

3 replies

0 likes

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Superuser Contribution [Android] Spotify randomly showing in notifications on phone

I am using a Samsung Galaxy S20, Android 11, and the most recent version of Spotify in the play store: 8.6.24.918 (new as of May 3, 2021).I typically close Spotify completely when I am not using it to save battery. However, I have noticed recently th...

Visitor

I am using a Samsung Galaxy S20, Android 11, and the most recent version of Spotify in the play store: 8.6.24.918 (new as of May 3, 2021). I typically close Spotify completely when I am not using ...

Alex

Spotify Legend

1028 Views

2 replies

3 likes

Android
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Superuser Contribution Shortcuts for Android Phones

So, I somehow created a shortcut on my android phone of a podcast that I listen to frequently. No idea how I did it but I want to do it again and I've tried everything. Can someone please tell me how to do this?!

Visitor

So, I somehow created a shortcut on my android phone of a podcast that I listen to frequently. No idea how I did it but I want to do it again and I've tried everything. Can someone please tell me how...

Jeremy

Spotify Legend

3662 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Superuser Contribution Buffer when screen turns off

I have an issue thats been going on for the past few weeks. Whenever I play music and my screen turns black (turning off) the music buffers. I thought maybe it was my earbuds so I got new ones, then figuring out that it was only when I had my phone o...

Casual Listener

I have an issue thats been going on for the past few weeks. Whenever I play music and my screen turns black (turning off) the music buffers. I thought maybe it was my earbuds so I got new ones, then ...

Eni

Moderator

1624 Views

10 replies

0 likes

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  • 10 replies
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Superuser Contribution Audio does not work after paused for extended time in background

PlanPremiumCountryIsraelDeviceSamsung S22Operating SystemAndroid 12 My Question or IssueApp version 8.7.70.553 When audio is paused and sent to background, after about an hour/hour and a half the audio doesnt play when returning to app. Steps to repr...

Newbie

Plan Premium Country Israel Device Samsung S22 Operating System Android 12   My Question or Issue App version 8.7.70.553   When audio is paused and sent to background, after abo...

Lyubka

Moderator

276 Views

1 replies

0 likes

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Superuser Contribution How do I stop songs from playing twice in a row when shuffling Liked?

For months now, I have had an issue when shuffling my Liked playlist, where some songs will play twice in a row, and I have to manually skip ahead. I have tried both a quick and a clean reinstall of the app (Android) but the issue persists.

Newbie

For months now, I have had an issue when shuffling my Liked playlist, where some songs will play twice in a row, and I have to manually skip ahead. I have tried both a quick and a clean reinstall of ...

Alex

Spotify Legend

946 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Superuser Contribution Like button glitching.

PlanPremiumCountryU.KDeviceSamsung Galaxy A13Operating SystemAndroid Snow Cone My Question or IssueSometimes, when I click the "like" button it does not turn green. When I look at my "Liked Songs" playlist it is there but I do get confused. Just in c...

Casual Listener

  Plan Premium Country U.K Device Samsung Galaxy A13 Operating System Android Snow Cone   My Question or Issue Sometimes, when I click the "like" button it does not turn green. W...

Lyubka

Moderator

493 Views

2 replies

1 likes

like button
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  • 1 likes

Android not working with spotify

Spotify is not working on my android phone. Constantly getting the something went wrong error" and music doesnt play at all - can anyone help?

Visitor

Spotify is not working on my android phone. Constantly getting the something went wrong error" and music doesnt play at all - can anyone help?

Amay

Spotify Star

279 Views

1 replies

0 likes

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Bleep when going to next song

Hello,I get a bleep sound every time spotify starts a new song. How do I switch it off? I have an android phone and my settings are in DutchRegards

Regular

Hello, I get a bleep sound every time spotify starts a new song. How do I switch it off?  I have an android phone and my settings are in Dutch Regards     

229 Views

0 replies

0 likes

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Superuser Contribution Home page layout changed

Plan: premiumDeviceSamsung galaxy S9Operating SystemAndroidVersion: 8.6.20.1063My Question or IssueMy home screen layout has changed completely. It is now only showing one album or podcast per category, and it doesn't show recently played at the top....

Visitor

Plan: premium Device Samsung galaxy S9 Operating System Android Version: 8.6.20.1063 My Question or Issue My home screen layout has changed completely. It is now only showing one album or podc...

liv161

Newbie

3368 Views

12 replies

7 likes

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Superuser Contribution My Playlist won't shuffle

PlanFreeCountryUnited StatesDeviceSamsung Galaxy A03sOperating System(Android 12 My Question or IssueI made a Playlist of my favorite Broadway and Disney songs, and it won't shuffle. All the songs play in order. Even the button is missing. How do I f...

Newbie

Plan Free Country United States Device Samsung Galaxy A03s Operating System (Android 12   My Question or Issue I made a Playlist of my favorite Broadway and Disney songs, and it won't ...

AlejaR

Moderator

194 Views

1 replies

0 likes

  • 194 Views
  • 1 replies
  • 0 likes