Announcements
We're aware that some of you are currently experiencing issues with redeeming your gift cards! We'll keep you posted here.

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35317 Views
  • 64 replies
  • 25 likes
  • 35317 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873782 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873782 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25502 Views
  • 3 replies
  • 0 likes
  • 25502 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify wont show local files on Android,

PlanPremiumCountryUKDeviceSamsung Galaxy A02sOperating SystemAndroid My Question or IssueSo I was transferring my local files from one laptop to another because i got a new one, and i put the old one into factory reset. But i forgot to move 4 songs, ...

  • Newbie
  • Plan Premium Country UK Device Samsung Galaxy A02s Operating System Android   My Question or Issue So I was transferring my local files from one laptop to another because i got a new o...
  • jamesrobertwebster
  • Casual Listener
  • 744 Views
  • 2 replies
  • 0 likes
  • Android
    local files
  • 744 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify showing 'Nothing playing', but still playing music and freezing after closing the app.

Even after having the app re-installed after logging out, I log back in to have the same issue of playing songs in my playlists and searches, and them not appearing without the 'Nothing playing' coming up on my Spotify, but still proceeding to play t...

  • Newbie
  • Even after having the app re-installed after logging out, I log back in to have the same issue of playing songs in my playlists and searches, and them not appearing without the 'Nothing playing' comi...
  • Elena
  • Moderator
  • 991 Views
  • 1 replies
  • 1 likes
  • 991 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't log in due to being offline

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy S10Operating SystemAndroid 12Spotify Version8.7.18.1138 My Question or IssueI am frequently in locations where I cannot stream music, so being offline with downloaded songs is my only way of listen...

  • Casual Listener
  •   Plan Premium Country United Kingdom Device Samsung Galaxy S10 Operating System Android 12 Spotify Version 8.7.18.1138   My Question or Issue I am frequently in locations wher...
  • Elena
  • Moderator
  • 296 Views
  • 1 replies
  • 1 likes
  • 296 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify plays songs not In my playlist

My Question or IssueWhenever I try to listen to my playlist, Spotify plays other songs that are NOT in my playlist. I am very annoyed, I tried many things recommended in order to fix this problem, but the problem is still not fixed. I just want to li...

  • Newbie
  • My Question or Issue Whenever I try to listen to my playlist, Spotify plays other songs that are NOT in my playlist. I am very annoyed, I tried many things recommended in order to fix this problem, ...
  • Mario
  • Spotify Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local file not working

PlanPremiumCountryCanadaDeviceLG G6Operating SystemAndroid 9 My Question or IssueI was able to use Spotify to play music in my phone in the local file playlist, however, that function stopped working 3 days ago.I've tried the following solutions:1. R...

  • Casual Listener
  •   Plan Premium Country Canada Device LG G6 Operating System Android 9   My Question or Issue I was able to use Spotify to play music in my phone in the local file playlist, howev...
  • Yordan
  • Moderator
  • 502 Views
  • 5 replies
  • 0 likes
  • 502 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Similar songs not playing after searched song anymore

When I first used Spotify, there used to be a feature where the app would play random songs after the one that I manually searched for but now it's gone. I tried enabling shuffle, disabling repeat and making sure autoplay is enabled but nothing chang...

  • Casual Listener
  • When I first used Spotify, there used to be a feature where the app would play random songs after the one that I manually searched for but now it's gone.   I tried enabling shuffle, disabling ...
  • OscarDC
  • Moderator
  • 547 Views
  • 3 replies
  • 0 likes
  • 547 Views
  • 3 replies
  • 0 likes

Superuser Contribution Syncing issues on android

PlanPremiumCountryItalyDevicesamsung galaxy s9Operating Systemandroid 10 My Question or IssueHi in the past few days I've noticed some issues using spotify, in particular liked songs don't sync between mobile and desktop and also the "following" coun...

  • Casual Listener
  • Plan Premium Country Italy Device samsung galaxy s9 Operating System android 10   My Question or Issue Hi in the past few days I've noticed some issues using spotify, in particular lik...
  • Vasil
  • Moderator
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution New Phone (android 12), eternal ring when selecting playlist/album or song

PlanPremiumCountryFinlandDeviceSony Xperia 5 IIIOperating SystemLatest android 12 My Question or IssueWhen I installed Spotify from Play-store and started it, I'm unable to play any songs. It just hangs.I have tried each of these steps:Uninstall/Inst...

Screenshot_20220325-214853.png Screenshot_20220325-192032.png
  • Regular
  • Plan Premium Country Finland Device Sony Xperia 5 III Operating System Latest android 12   My Question or Issue When I installed Spotify from Play-store and started it, I'm unable to p...
  • OscarDC
  • Moderator
  • 610 Views
  • 5 replies
  • 1 likes
  • 610 Views
  • 5 replies
  • 1 likes

Superuser Contribution bluetooth problems apps & fitures

hi! when i disconnect the galaxy buds, spotify automatically start playing a song. how can I prevent it? I use a galaxy s22 (android).

  • Visitor
  • hi! when i disconnect the galaxy buds, spotify automatically start playing a song. how can I prevent it? I use a galaxy s22 (android).  
  • Alex
  • Spotify Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify crashes Android Auto when song title contains an emoji

Spotify PremiumUS Samsung Galaxy s10eAndroid 11 and 12 Ever since Coldplay's album "Music of the Spheres" was released, when I try to listen to the album on Spotify with Android Auto, it inevitably ends up crashing Android Auto somehow. The songs wil...

  • Newbie
  • Spotify Premium US   Samsung Galaxy s10e Android 11 and 12   Ever since Coldplay's album "Music of the Spheres" was released, when I try to listen to the album on Spotify with Android...
  • Yordan
  • Moderator
  • 795 Views
  • 1 replies
  • 0 likes
  • 795 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify crashes immediately when connecting phone to any bluetooth device

PlanPremiumCountrySwitzerlandDeviceSamsung Galaxy A52 5GOperating SystemAndroid 11Spotify Version8.6.48.796 My Question or IssueI got this phone a few months ago and up until 2 weeks ago, Spotify worked perfectly. Suddenly, the music paused all the t...

  • Casual Listener
  • Plan Premium Country Switzerland Device Samsung Galaxy A52 5G Operating System Android 11 Spotify Version 8.6.48.796   My Question or Issue I got this phone a few months ago and up u...
  • Victorrpt22
  • Visitor
  • 3618 Views
  • 6 replies
  • 1 likes
  • 3618 Views
  • 6 replies
  • 1 likes

Superuser Contribution [Android 10] [Lyrics Sharing] Missing Title and broken share function

PlanPremiumCountry DeviceXiaomi Mi A3Operating SystemAndroid 10 My Question or IssueWhen sharing Lyrics to Instagram/twitter, the song is missing the title and the sharing is bugged, any solutions ? When I got the feature, this was not happening, and...

  • Casual Listener
  • Plan Premium Country   Device Xiaomi Mi A3 Operating System Android 10   My Question or Issue When sharing Lyrics to Instagram/twitter, the song is missing the title and the shari...
  • Eni
  • Moderator
  • 279 Views
  • 3 replies
  • 0 likes
  • 279 Views
  • 3 replies
  • 0 likes

Superuser Contribution Samsung app doesnt give controls for music

I have a Samsung note 20 5g and gear s3 watch. Both are up to date and spotify is up to date. I have a constant problem where the controls in the app and notification bar are gone. I cannot pause or skip music. The only way to stop the music is to fo...

  • Regular
  • I have a Samsung note 20 5g and gear s3 watch. Both are up to date and spotify is up to date. I have a constant problem where the controls in the app and notification bar are gone. I cannot pause or ...
  • Thestigmach1
  • Regular
  • 656 Views
  • 9 replies
  • 0 likes
  • 656 Views
  • 9 replies
  • 0 likes

Superuser Contribution Unwanted device

PlanPremiumCountryUSA(in mexico currently) DeviceSamsung Galaxy 10+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueA random device is connected to my spotify. I changed my password and I signed out of everywhere. I am not ...

  • Newbie
  •   Plan Premium Country USA(in mexico currently)  Device Samsung Galaxy 10+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue A random de...
  • Mario
  • Spotify Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Solved!! Swipe to queue not working.

PlanPremiumCountryNorwayDeviceNote 20 ultraOperating SystemAndroid (latest update) My Question or IssueSwipe to queue not working, link added with video of issue. https://www.reddit.com/r/truespotify/comments/tdas1i/what_am_i_doing_wrong_note_20_ultr...

  • Casual Listener
  • Plan Premium Country Norway Device Note 20 ultra Operating System Android (latest update)   My Question or Issue Swipe to queue not working, link added with video of issue.   h...
  • brianelete
  • Roadie
  • 7110 Views
  • 4 replies
  • 0 likes
  • 7110 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Spotify don't work with wireless headphones

PlanPremium familyCountryITALYDeviceSamsung Galaxy 9 plusOperating SystemAndroid OreoMy Question or IssueI can not understand why Spotify don't shows on available devices my Samsung Buds bluethoot headphones. In fact I can listen music from ALL other...

  • Casual Listener
  • Plan Premium family Country ITALY Device Samsung Galaxy 9 plus Operating System Android Oreo My Question or Issue I can not understand why Spotify don't shows on available devices my Sa...
  • Alex
  • Spotify Legend
  • 8499 Views
  • 5 replies
  • 0 likes
  • 8499 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify redownloads the playlists

PlanPremiumCountryTurkeyDeviceSamsung S20+Operating SystemLatest version of Android My Question or IssueI have my songs at the SD card. Whenever Spotify receives an update, after first phone restart Spotify downloads all songs again to phone and I'll...

  • Newbie
  •   Plan Premium Country Turkey Device Samsung S20+ Operating System Latest version of Android   My Question or Issue I have my songs at the SD card. Whenever Spotify receives an u...
  • Alex
  • Spotify Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution When connected to Bluetooth my app doesn't open

Since I updated my one plus 9 to android 12 I can't open the Spotify app when I have my bluetooth earplugs (Bose quite comfort) connected to my phone. When pressing the Spotify app I see the logo and then the app closes itself.

  • Casual Listener
  • Since I updated my one plus 9 to android 12 I can't open the Spotify app when I have my bluetooth earplugs (Bose quite comfort) connected to my phone. When pressing the Spotify app I see the logo and...
  • Willemdw
  • Casual Listener
  • 954 Views
  • 2 replies
  • 0 likes
  • App & Features
  • 954 Views
  • 2 replies
  • 0 likes

Superuser Contribution Lyrics doesn't show up.

PlanPremiumCountryMalaysiaDevice(Samsung A70)Operating System(Android 11) My Question or IssueHi, the lyrics doesn't show up in my mobile phone. I've sync my Spotify through all my others devices (Laptop and TV). The lyrics does show up in my laptop ...

  • Visitor
  • Plan Premium Country Malaysia Device (Samsung A70) Operating System (Android 11)   My Question or Issue Hi, the lyrics doesn't show up in my mobile phone. I've sync my Spotify through ...
  • Yordan
  • Moderator
  • 1115 Views
  • 5 replies
  • 0 likes
  • 1115 Views
  • 5 replies
  • 0 likes

Speed of sound on podcasts

PlanPremiumCountrySweden DeviceSamsung mobile phone My Question or IssueThe speed on podcasts is superfast. How do I get it back to normal?

  • Casual Listener
  •   Plan Premium Country Sweden   Device Samsung mobile phone     My Question or Issue The speed on podcasts is superfast. How do I get it back to normal?  
  • emmadebora
  • Casual Listener
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes