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Porque me aparece un cartel de "Se alcanzo el límite de dispositivos"?

Porque me aparece un cartel de "Se alcanzo el límite de dispositivos"?

Porque me aparece un cartel de "Se alcanzo el límite de dispositivos"? como puedo solucionar eso?
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6 Replies

Kiril

Hi!

Thanks for posting in the Community! We hope you don't mind us answering in English as this is the official language of the forum.
 

To be most accurate in our advices, a screenshot of this pop up message would've been very helpful in your original request here in the Community.  However, we can assume that you've seen a banner that explains that you've reached your maximum amount of 5 devices that can hold downloaded content for listening offline. You can read more about this limitation here.

The fastest solution here would be to start Spotify on a device which no longer needs the downloaded content and use the Remove all downloads button by going to Settings> Storage. Note that If you don't go online at least once every 30 days on a device that keeps downloads, it will also cause their automatic removal on that device. 

Hope this clears things up. If you have any questions or need anything else, the Community is here for you.

Kiril Moderator
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ingballesteros

I recently migrated from an iPad mini 4 to a mini 6. For some reason, I had to erase everything and re-do the migration. Now the Mini 6 states I’ve reached the limit of devices (this didn’t happened the first time)… Any ideas?

Yordan

Hi @ingballesteros!

 

If you have access to the old device, you can clear the app's cache and data from your device's settings - that would get rid of your old downloads so you can use your new device instead. In case you don't have it with you anymore, or you run into some issues, you can reach out to the folks over at Customer Support, who can help you out further with this, since they have the necessary tools.

 

Cheers!

YordanModerator
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Alestriker2001

I have a similar problem, I can't download anything on any device, and only one has the ability to do so, whether I try to log out of all accounts, change password and exit and log in again from the premium account. 

Alestriker2001

It should be clarified that only two devices we use offline. 

Elena

Hey @Alestriker2001,

Thanks for coming to the Community and for the troubleshooting you've done so far.
 

You can download as many as 10,000 songs on each of up to 5 different devices. Make sure you go online at least once every 30 days to keep your downloads.
It might be useful for you to take a look here for more detailed information about that.

 

If anything else comes up, the Community will be here for you. 


Cheers!
 

ElenaModerator
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