Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
388477 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Android 9, Samsung Galaxy S+, Spotify Premium, U.S.A.I see this is an ongoing issue marked "NOT RIGHT NOW."I keep getting the "No Internet Connection" message on your Android app, but usually only when I'm on wireless. This has been ongoing. To solve...
Android 9, Samsung Galaxy S+, Spotify Premium, U.S.A. I see this is an ongoing issue marked "NOT RIGHT NOW." I keep getting the "No Internet Connection" message on your Android app, but usually onl...
Casual Listener
3786 Views
17 replies
2 likes
PlanPremiumCountryUKDeviceGoogle Nest HubOperating SystemSoftware Version - 35.34.10.374969784OS Version - 1.20210119.2.1390060Cast firmware - 1.52.260996 My Question or IssueWhen using spotify on the hub, the song timer gets stuck as the time for th...
Plan Premium Country UK Device Google Nest Hub Operating System Software Version - 35.34.10.374969784 OS Version - 1.20210119.2.1390060 Cast firmware - 1.52.260996 My Question or Is...
Visitor
2229 Views
11 replies
3 likes
Mobile is Broken. Is not showing currently playing song. Is instead showing first song played when opened app. Cannot fix without force stopping. This is happening on 3 different, recently updated phones so it's not me. Very frustrating.I really want...
Mobile is Broken. Is not showing currently playing song. Is instead showing first song played when opened app. Cannot fix without force stopping. This is happening on 3 different, recently updated ph...
Moderator
10885 Views
44 replies
19 likes
Android phone, has all updatesThe app closes when I turn my screen off (plays for a few second before stopping).I've seen the other discussions on this topic and tried the solutions (disabling battery optimization, allowing background activity, unins...
Android phone, has all updates The app closes when I turn my screen off (plays for a few second before stopping). I've seen the other discussions on this topic and tried the solutions (disabling ba...
Moderator
2129 Views
3 replies
0 likes
PlanPremiumCountryUSDevice(Samsung Galaxy A10e)Operating System(Android 9.0) My Question or IssueIs it possible to have the widget permanently on the lock screen? If I pause my music for a while it would be nice to press play again without having to ...
Plan Premium Country US Device (Samsung Galaxy A10e) Operating System (Android 9.0) My Question or Issue Is it possible to have the widget permanently on the lock screen? If I ...
Newbie
4295 Views
3 replies
1 likes
Plan: FreeCountry: IndiaDevice: Moto g40 FusionOperating System: Android Oreo This problem has been troubling me since last year when Spotify started showing that I was "offline" even though I was connected to the internet. I uninstalled and reinstal...
Plan: Free Country: India Device: Moto g40 Fusion Operating System: Android Oreo This problem has been troubling me since last year when Spotify started showing t...
Moderator
3044 Views
9 replies
1 likes
Hi all, I just uninstalled Spotify and now I can no longer install from the Play Store because the app is no longer there.PlanPremiumCountryItalyDeviceXiaomi 9TOperating SystemMIUI Global 12.1.1 My Question or IssueI am getting two error messages (se...
Hi all, I just uninstalled Spotify and now I can no longer install from the Play Store because the app is no longer there. Plan Premium Country Italy Device Xiaomi 9T Operating System MIUI ...
Spotify Star
734 Views
3 replies
0 likes
Hello, I have a recent problem when trying to view albums (playlists are ok). If I select an album to view the tracks from my library or from search, no tracks appear and the screen remains blank and black. This does not happen on my PC only on my an...
Hello, I have a recent problem when trying to view albums (playlists are ok). If I select an album to view the tracks from my library or from search, no tracks appear and the screen remains blank and...
262 Views
0 replies
0 likes
I accidentally removed a few songs from my like songs section in my library and I REALLY want them restored, but I can't figure out how.
I accidentally removed a few songs from my like songs section in my library and I REALLY want them restored, but I can't figure out how.
Spotify Legend
341 Views
1 replies
0 likes
Hi,The app was working perfectly in Italy, but since i travelled to Egypt for Work it always appears "No internet connection" when i try to play online music.The desktop application, instead is working perfectly, same network it has been used for bot...
Hi, The app was working perfectly in Italy, but since i travelled to Egypt for Work it always appears "No internet connection" when i try to play online music. The desktop application, instead is w...
Spotify Legend
565 Views
1 replies
0 likes
PlanPremiumCountryUnited Kingdom DeviceOppo Find X2 ProOperating SystemAndroid My Question or IssueI am just trying to find out if this is possible and how. My scenario is as follows: I would like to listen to my own music while at work. My wife woul...
Plan Premium Country United Kingdom Device Oppo Find X2 Pro Operating System Android My Question or Issue I am just trying to find out if this is possible and how. My scenario ...
Spotify Legend
273 Views
1 replies
0 likes
Device: Motorola Moto g100Android version: 12Both Instagram and Spotify are up to date.
Device: Motorola Moto g100 Android version: 12 Both Instagram and Spotify are up to date.
Spotify Legend
533 Views
3 replies
0 likes
Premium play, UK, Galaxy A51, Android None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating Sys...
Premium play, UK, Galaxy A51, Android None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Devi...
Moderator
1218 Views
3 replies
0 likes
PlanPremiumCountryCanadaDeviceLG Velvet Operating SystemAndroid, do not know what version My Question or IssueAfter a full reinstall of Spotify (which I had to do for a whole other issue with local files being greyed out for no reason), I ended up wi...
Plan Premium Country Canada Device LG Velvet Operating System Android, do not know what version My Question or Issue After a full reinstall of Spotify (which I had to d...
Moderator
414 Views
2 replies
0 likes
Clicking hide this songs crashed app after last update PlanPremiumCountry DeviceAndroid galaxy s10Operating SystemAndroid 12 My Question or Issue
Clicking hide this songs crashed app after last update Plan Premium Country Device Android galaxy s10 Operating System Android 12 My Question or Issue
Moderator
371 Views
3 replies
0 likes
PlanFreeCountryMoved to Korea couple weeks agoDeviceGalaxy s8 Operating SystemAndroid OreoMy Question or IssueOk so I just restarted my phone cuz it was being stupid and now the spotify is not letting me to login...It's keep saying you're offline che...
Plan Free Country Moved to Korea couple weeks ago Device Galaxy s8 Operating System Android Oreo My Question or Issue Ok so I just restarted my phone cuz it was being stupid and n...
Moderator
5924 Views
3 replies
0 likes
I use the sleep timer mostly when I go to bed. I usually set it for an hour, but in the last few weeks Spotify has stopped playing after 5 songs, which is about 15-20 minutes....
I use the sleep timer mostly when I go to bed. I usually set it for an hour, but in the last few weeks Spotify has stopped playing after 5 songs, which is about 15-20 minutes....
Moderator
869 Views
1 replies
0 likes
Premium PlanAndroid Galaxy J3VWhy in the middle of my playlist playing (4000+ songs) sorted by title, does it switch over to 'Radio based on Playlist' all by itself? This is in a store, my playlist is customer friendly, I can't have random songs play...
Premium Plan Android Galaxy J3V Why in the middle of my playlist playing (4000+ songs) sorted by title, does it switch over to 'Radio based on Playlist' all by itself? This is in a store, my playli...
Moderator
7891 Views
16 replies
1 likes
So I recently swapped phones to what should be a much faster and smoother experience (LG G7 -> Samsung Galaxy S21 Ultra)I have 1700+ songs in my liked songs playlist, and the LG phone could search through this no problem. My new Samsung however hangs...
So I recently swapped phones to what should be a much faster and smoother experience (LG G7 -> Samsung Galaxy S21 Ultra) I have 1700+ songs in my liked songs playlist, and the LG phone could se...
Casual Listener
594 Views
2 replies
0 likes
Reproduce música y después se pausa hasta que le vuelvo a poner play reproduce de nuevo
Reproduce música y después se pausa hasta que le vuelvo a poner play reproduce de nuevo
Spotify Legend
282 Views
1 replies
0 likes
