Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
ThePodfather
PlanPremium CountryUnited Kingdom DeviceSamsung A20 Operating SystemAndroid My Question or IssueHi guys, I was wondering if Spotify keeps tracks of listened to songs and artists when offline? My gym doesn't have coverage so I'm forced to listen offli...
So my canvas has been glitching like this all of the sudden for a while now.Apparently it could be an issue with my phone itself but it used to work fine before so I don't know what happened.
PlanFree/PremiumCoamsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid My Question or IssueAs i said above there's an add playing after every single song
PlanPremiumCountryAustraliaDeviceiPhone 6 and Galaxy s10Operating SystemiOS 15 and latest android version My Question or IssueHi I am a daily spotify user, I have recently broken 2 phones ( dead screen and operating system dead) that both have a lot ...
PlanPremiumCountryItalyDeviceSamsung A51, AlexaOperating SystemWindows 10 My Question or IssueMy songs keep pausing every 10/30 seconds without any reason, this keeps happening while I drive and my phone is connected to my Bluetooth speaker, when I p...
Hey all! I've been unable to access my queue for the past two days; every time I go to "Now Playing" it will show the icon for the queue (bottom right corner for Android, looks like a few horizontal lines in a row) but compared to all the other icons...
I'm using an S22 ultra. Several updates ago the slider in my like songs folder disappeared. Now I have to manually scroll to find somgs. Anyone else having this trouble? Extremely frustrating and time consuming to find my music
PlanPremium DeviceRedmi Note 8 ProOperating SystemAndroid My Question or IssueEach time I start spotify on my phone it takes an eternity to start.I disconnect reconnect, restart the phone, test without sd card, without vpn, cleared cache, reinstallat...
PlanFreeCountryPerúDevice(LG K9)Operating System(Android 7.1.2) My Question or IssueThere is a pretty serious problem with the player on Android cell phones, It has also happened to my sister and me with my old account, I thought it was because it wa...
Hello,, recently I have been wanting my playlist to play overnight. My playlist is over 30 hours long and has nearly 500 songs. It usually stops an hour or so after I go to bed. I have shuffle and repeat enabled on my playlist so I'm not sure why it ...
So I was about to listen to search for a song but then Spotify says try again because there's no internet connection and I am running on 4G internet connection with a WiFi speed of 30mbps so I'm not sure why this is happening I tried uninstalling and...
Playlist Sort By option needed for mobile app
Hello. I've been trying to log into Spotify Live from my Android phone. It was super laggy when first released for Android (as Greenroom) months ago and wouldn't let me log in half the time. I basically gave up. With the change to "Spotify Live", I w...
So i recently got a new phone and my Spotify has been acting weird since. -The play bar looks different when my phone is off, it's white and only has the song name and the controls-whever I close my phone or leave the app the music stops playing afte...
I keep hitting the shuffle thing at the top of the screen and all it does is change the song.There is no tool bar at the bottom of the screen. How do I do turn this off
Every ~1 minute 30, the song pauses and I have to restart the app. When I restart it, it doesn't respond, but when I try again it works as normal for the next minute and a half. When the song has stopped, it says it is still playing and the time coun...
PlanFreeCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI wanted to start using my queue on my spotify app for work but the only way I can use it right ...
PlanPremiumCountryCanadaDeviceSamsung Galaxy S8,Samsung Galaxy S22 ultra Operating SystemS8 Android 9,S22 ultra Android 12My Question or IssueMy S8 works perfectly fine using Spotify through my Bluetooth car stereo. With my new S22 ultra, the sound w...
I can't login either, on Android phone. Whereas I login on a computer it recognises my username and password, if I put the same username and password on the phone it says it's wrong. I've already tried resetting the password twice, still has the same...
PlanFreeCountry CanadaDeviceX Power 2Operating SystemAndroid 7.0 (Nougat) My Question or Issue Spotify Mobile keeps turning off the wifi on my phone when the screen turns off for longer than a few seconds. I don't know why it keeps doing this, but I'...