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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Thrinkxs

Visitor

410046 Views

554 replies

37 likes

Account
Free
  • 410046 Views
  • 554 replies
  • 37 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8943 Views

0 replies

7 likes

  • 8943 Views
  • 0 replies
  • 7 likes

Download logo missing when viewing albums

PlanPremiumCountryAustralia DeviceSamsung A5Operating System(Android 8.0.0) My Question or IssueHi, after I have added songs to a playlist which is set to auto download all songs, the individual tracks do not show the green download logo when I view ...

Visitor

Plan Premium Country Australia  Device Samsung A5 Operating System (Android 8.0.0)   My Question or Issue Hi, after I have added songs to a playlist which is set to auto down...

Math004

Casual Listener

512 Views

1 replies

1 likes

  • 512 Views
  • 1 replies
  • 1 likes

Cannot Open JRE Podcast or any other Podcast

Plan: premium Country: UK Device: One Plus 10 ProI just moved here. I have reinstalled the app. It shows the category of Podcasts but does not show the Podcasts themselves. I cannot view any podcasts even though I am in the UK. Please help

Newbie

Plan: premium  Country: UK  Device: One Plus 10 Pro I just moved here. I have reinstalled the app. It shows the category of Podcasts but does not show the Podcasts themselves. I cannot v...

Nico

Community Legend

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

Speech command disappeared!

Ability to use voice for search or playback is gone. No idea why. Using S21 Ultra phone and shows that Spotify has all permissions for voice.... But no, even the microphone icon is gone.This happened a few months ago.Any ideas?

Visitor

Ability to use voice for search or playback is gone.  No idea why. Using S21 Ultra phone and shows that Spotify has all permissions for voice.... But no, even the microphone icon is gone. This ...

315 Views

0 replies

0 likes

  • 315 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Android crashed after phone reboot

After the last update, every time I reboot the phone Spotify crashes. The only solution is to reinstall the app, but again, if I reboot, it will crash over and over again

Casual Listener

After the last update, every time I reboot the phone Spotify crashes. The only solution is to reinstall the app, but again, if I reboot, it will crash over and over again

Lyubka

Moderator

1681 Views

3 replies

1 likes

  • 1681 Views
  • 3 replies
  • 1 likes

Superuser Contribution No ability to stop songs coming up in daily playlists

The title is pretty self explanatory, you can't stop songs from coming up in daily mixes. While I do understand that there is a "hide this song" feature on mobile to prevent a particular song coming up, it still does come up in the playlist (and some...

Music Fan

The title is pretty self explanatory, you can't stop songs from coming up in daily mixes. While I do understand that there is a "hide this song" feature on mobile to prevent a particular song coming ...

Vasil

Moderator

2723 Views

7 replies

4 likes

hide
Hide this song
reccomendations
Remove song
  • 2723 Views
  • 7 replies
  • 4 likes

Superuser Contribution Does Spotify support 360 audio?

I'm using Samsung Galaxy Buds2 most of the time that I listen to Spotify and they just got updated to support Samsung 360 audio via Dolby Atmos. Does Spotify support 360 audio? I'm on android and mobile.

Casual Listener

I'm using Samsung Galaxy Buds2 most of the time that I listen to Spotify and they just got updated to support Samsung 360 audio via Dolby Atmos. Does Spotify support 360 audio? I'm on android and mob...

Lyubka

Moderator

24567 Views

4 replies

9 likes

  • 24567 Views
  • 4 replies
  • 9 likes

Solved!!Superuser Contribution No Internet connection on working wireless

Android 9, Samsung Galaxy S+, Spotify Premium, U.S.A.I see this is an ongoing issue marked "NOT RIGHT NOW."I keep getting the "No Internet Connection" message on your Android app, but usually only when I'm on wireless. This has been ongoing. To solve...

Regular

Android 9, Samsung Galaxy S+, Spotify Premium, U.S.A. I see this is an ongoing issue marked "NOT RIGHT NOW." I keep getting the "No Internet Connection" message on your Android app, but usually onl...

Darc420

Casual Listener

3981 Views

17 replies

2 likes

  • 3981 Views
  • 17 replies
  • 2 likes

Superuser Contribution Google nest hub song timer stuck

PlanPremiumCountryUKDeviceGoogle Nest HubOperating SystemSoftware Version - 35.34.10.374969784OS Version - 1.20210119.2.1390060Cast firmware - 1.52.260996 My Question or IssueWhen using spotify on the hub, the song timer gets stuck as the time for th...

Casual Listener

Plan Premium Country UK Device Google Nest Hub Operating System Software Version - 35.34.10.374969784 OS Version - 1.20210119.2.1390060 Cast firmware - 1.52.260996   My Question or Is...

Ayushbaheti

Visitor

2331 Views

11 replies

3 likes

  • 2331 Views
  • 11 replies
  • 3 likes

Superuser Contribution Android app. Not updating playing song.

Mobile is Broken. Is not showing currently playing song. Is instead showing first song played when opened app. Cannot fix without force stopping. This is happening on 3 different, recently updated phones so it's not me. Very frustrating.I really want...

Visitor

Mobile is Broken. Is not showing currently playing song. Is instead showing first song played when opened app. Cannot fix without force stopping. This is happening on 3 different, recently updated ph...

Lyubka

Moderator

11449 Views

44 replies

19 likes

Android App
not
  • 11449 Views
  • 44 replies
  • 19 likes

Superuser Contribution Spotify app stops playing when screen off

Android phone, has all updatesThe app closes when I turn my screen off (plays for a few second before stopping).I've seen the other discussions on this topic and tried the solutions (disabling battery optimization, allowing background activity, unins...

Casual Listener

Android phone, has all updates The app closes when I turn my screen off (plays for a few second before stopping). I've seen the other discussions on this topic and tried the solutions (disabling ba...

Lyubka

Moderator

2481 Views

3 replies

0 likes

  • 2481 Views
  • 3 replies
  • 0 likes

Superuser Contribution Keep widget permanently on lock screen

PlanPremiumCountryUSDevice(Samsung Galaxy A10e)Operating System(Android 9.0) My Question or IssueIs it possible to have the widget permanently on the lock screen? If I pause my music for a while it would be nice to press play again without having to ...

Casual Listener

Plan Premium Country US Device (Samsung Galaxy A10e) Operating System (Android 9.0)   My Question or Issue Is it possible to have the widget permanently on the lock screen?  If I ...

Mattiiiiiii123

Newbie

4388 Views

3 replies

1 likes

  • 4388 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Cannot login from mobile with neither email nor username, tried all methods but none of them work

Plan: FreeCountry: IndiaDevice: Moto g40 FusionOperating System: Android Oreo This problem has been troubling me since last year when Spotify started showing that I was "offline" even though I was connected to the internet. I uninstalled and reinstal...

Regular

Plan: Free Country: India Device: Moto g40 Fusion Operating System: Android Oreo   This problem has been troubling me since last year when Spotify started showing t...

MihailY

Moderator

3259 Views

9 replies

1 likes

  • 3259 Views
  • 9 replies
  • 1 likes

Solved!! Uninstalled Spotify but now the App can no longer be found in the Play Store

Hi all, I just uninstalled Spotify and now I can no longer install from the Play Store because the app is no longer there.PlanPremiumCountryItalyDeviceXiaomi 9TOperating SystemMIUI Global 12.1.1 My Question or IssueI am getting two error messages (se...

Casual Listener

Hi all, I just uninstalled Spotify and now I can no longer install from the Play Store because the app is no longer there. Plan Premium Country Italy Device Xiaomi 9T Operating System MIUI ...

Jose_M

Spotify Star

818 Views

3 replies

0 likes

  • 818 Views
  • 3 replies
  • 0 likes

Album tracks not appearing

Hello, I have a recent problem when trying to view albums (playlists are ok). If I select an album to view the tracks from my library or from search, no tracks appear and the screen remains blank and black. This does not happen on my PC only on my an...

Visitor

Hello, I have a recent problem when trying to view albums (playlists are ok). If I select an album to view the tracks from my library or from search, no tracks appear and the screen remains blank and...

275 Views

0 replies

0 likes

  • 275 Views
  • 0 replies
  • 0 likes

Superuser Contribution How do I replace the songs I accidentally remove from my liked songs? HELP!

I accidentally removed a few songs from my like songs section in my library and I REALLY want them restored, but I can't figure out how.

Visitor

I accidentally removed a few songs from my like songs section in my library and I REALLY want them restored, but I can't figure out how.

Dian

Spotify Legend

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

Superuser Contribution [ANDROID] No Internet connection problem in app since i travelled to Egypt

Hi,The app was working perfectly in Italy, but since i travelled to Egypt for Work it always appears "No internet connection" when i try to play online music.The desktop application, instead is working perfectly, same network it has been used for bot...

Visitor

Hi, The app was working perfectly in Italy, but since i travelled to Egypt for Work it always appears "No internet connection" when i try to play online music. The desktop application, instead is w...

Alex

Spotify Legend

597 Views

1 replies

0 likes

  • 597 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 devices, 2 different playlists

PlanPremiumCountryUnited Kingdom DeviceOppo Find X2 ProOperating SystemAndroid My Question or IssueI am just trying to find out if this is possible and how. My scenario is as follows: I would like to listen to my own music while at work. My wife woul...

Newbie

Plan Premium Country United Kingdom  Device Oppo Find X2 Pro Operating System Android   My Question or Issue I am just trying to find out if this is possible and how. My scenario ...

Dian

Spotify Legend

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sleep playlist cannot be deleted

Premium play, UK, Galaxy A51, Android None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating Sys...

Visitor

Premium play, UK, Galaxy A51, Android None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Devi...

MihailY

Moderator

1280 Views

3 replies

0 likes

  • 1280 Views
  • 3 replies
  • 0 likes

Superuser Contribution All playlists are gone after clean reinstall

PlanPremiumCountryCanadaDeviceLG Velvet Operating SystemAndroid, do not know what version My Question or IssueAfter a full reinstall of Spotify (which I had to do for a whole other issue with local files being greyed out for no reason), I ended up wi...

Casual Listener

  Plan Premium Country Canada Device LG Velvet  Operating System Android, do not know what version   My Question or Issue After a full reinstall of Spotify (which I had to d...

AlejaR

Moderator

467 Views

2 replies

0 likes

  • 467 Views
  • 2 replies
  • 0 likes