Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • howardblick
  • Newbie
  • 21530 Views
  • 57 replies
  • 22 likes
  • 21530 Views
  • 57 replies
  • 22 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 867787 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 867787 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • ryan886
  • Visitor
  • 24204 Views
  • 4 replies
  • 0 likes
  • 24204 Views
  • 4 replies
  • 0 likes

[Android][Other] Regular crashes and player will not display what I'm listening to

Using Android app on a OnePlus 6. I can play my music and podcasts, but the 'player' bar that shows me what I'm listening to and gives me controls is still showing a podcast episode I finished yesterday. I can't skip back & forward in whatever I'm li...

  • Visitor
  • Using Android app on a OnePlus 6. I can play my music and podcasts, but the 'player' bar that shows me what I'm listening to and gives me controls is still showing a podcast episode I finished yester...
  • Amayy
  • Spotify Star
  • 481 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 481 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playing shuffle from connected app

How can i implement "play playlist in shuffle" feature with connected app?

  • Casual Listener
  • How can i implement "play playlist in shuffle" feature with connected app?
  • MafeG
  • Spotify Legend
  • 465 Views
  • 5 replies
  • 1 likes
  • Android
    api
    shuffle
    spotify_api
  • 465 Views
  • 5 replies
  • 1 likes

Superuser Contribution Local Files 'Downloaded,' but Do Not Play, then Grey Out

PlanPremiumCountryUnited StatesDeviceSamsung Note9Operating SystemAndroid 10 My Question or IssueSpotify will download my local files to my phone, but when I attempt to play certain tracks, they will show up as playing, but they will not actually pla...

  • Newbie
  • Plan Premium Country United States Device Samsung Note9 Operating System Android 10   My Question or Issue Spotify will download my local files to my phone, but when I attempt to play ...
  • Kiril
  • Moderator
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Video coming out blue on Android TV

PlanFreeCountryAustraliaDeviceTVOperating SystemAndroid 10 My Question or IssueI got spotify on my PC and it plays video great but I put the app on my TV and its coming out blue, Netflix, YouTube and Kodi all work perfectly so its not my TV thanks

  • Newbie
  •   Plan Free Country Australia Device TV Operating System Android 10   My Question or Issue I got spotify on my PC and it plays video great but I put the app on my TV and its comi...
  • Jeremy
  • Spotify
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

App does not apply custom playlist sorting

PlanPremium CountryGermany Device(iPhone 11, Samsung Galaxy Note20 Ultra 5G)Operating System(iOS 14.8, Android 11) My Question or Issue Hi,the Android App does not seem to apply the custom playlistsorting I have made on my desktop client.I am working...

  • Regular
  • Plan Premium   Country Germany   Device (iPhone 11, Samsung Galaxy Note20 Ultra 5G) Operating System (iOS 14.8, Android 11)   My Question or Issue   Hi, the Androi...
  • Vasmares
  • Regular
  • 296 Views
  • 2 replies
  • 0 likes
  • 296 Views
  • 2 replies
  • 0 likes

Issues with Beats Solo Pro headphones + Spotify app + Samsung Galaxy20 FE

I used to have an LG G6 (model # LG-H873) smart phone. I used Spotify on this phone with my Beats Solo Pro headphones (model # A1881) without issue. In February, I got a Samsung Galaxy20 FE phone (model number SM-G781W) and tried Spotify with my Beat...

  • Newbie
  • I used to have an LG G6 (model # LG-H873) smart phone. I used Spotify on this phone with my Beats Solo Pro headphones (model # A1881) without issue. In February, I got a Samsung Galaxy20 FE phone (mo...
  • 605 Views
  • 0 replies
  • 0 likes
  • 605 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Android] sequence of songs

Best,When I record a song with Shazam using Smartphone and then look it up directly in spotify to then put it in my favorite music,then the song does not show up at the top but usually at the bottom of the folder, this is the app on spartphone.This i...

  • Casual Listener
  • Best, When I record a song with Shazam using Smartphone and then look it up directly in spotify to then put it in my favorite music, then the song does not show up at the top but usually at the bot...
  • MafeG
  • Spotify Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • Android
  • 284 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Shuffle play plays first 10 songs first before playing other songs in playlist

PlanPremiumCountryGermanyDeviceSamsung Galaxy S9PlusOperating SystemAndroid 10 My Question or IssueWhen selecting a playlist and hitting the "Shuffle play" button, the first ten songs of a playlist are played first before other songs of the playlist ...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy S9Plus Operating System Android 10   My Question or Issue When selecting a playlist and hitting the "Shuffle play" button, the first ...
  • Marshall3911
  • Music Fan
  • 5829 Views
  • 32 replies
  • 0 likes
  • Shuffle play
  • 5829 Views
  • 32 replies
  • 0 likes

Superuser Contribution shuffle on pixel

How do you turn off shuffle on a google pixel phone with a premium account? Thanks.

  • Newbie
  • How do you turn off shuffle on a google pixel phone with a premium account? Thanks.
  • Eni
  • Moderator
  • 525 Views
  • 3 replies
  • 0 likes
  • 525 Views
  • 3 replies
  • 0 likes

Superuser Contribution "Hey Spotify" feature can't be enabled, asks to check permissions, has permissions already.

PlanPremiumCountryUSADeviceSamsung Galaxy S20+ 5GOperating SystemAndroid 11 My Question or IssueI've bee trying to use the "Hey Spotify" feature but the option to enable it is not in the in-app settings.The only optioms available are "Microphone perm...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy S20+ 5G Operating System Android 11   My Question or Issue I've bee  trying to use the "Hey Spotify" feature but the option to enabl...
  • Alex
  • Spotify Legend
  • 1675 Views
  • 1 replies
  • 0 likes
  • 1675 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant sync local files to my phone

PlanPremiumCountryCanadaDeviceHuawei p30 liteOperating SystemEMUI 10.0My Question or IssueMy local files that I have on my computer (Windows10) used to work fine and always sync to my phone but now they don't I have done clean installs on both device...

  • Regular
  •   Plan Premium Country Canada Device Huawei p30 lite Operating System EMUI 10.0 My Question or Issue My local files that I have on my computer (Windows10) used to work fine and always ...
  • Jeremy
  • Spotify
  • 1095 Views
  • 8 replies
  • 0 likes
  • 1095 Views
  • 8 replies
  • 0 likes

Solved!! When I play on Alexa Echo it connect to Spotify but when I play from Spotify it is not listing Echo!

I moved to a new place. And I set a new echo there. This echo can play Spotify. So if I open Spotify on desktop or Android it shows it is playing on the 'New Device' but this same speaker is not listed in the devices in Spotify! And at the same time ...

  • Casual Listener
  • I moved to a new place. And I set a new echo there. This echo can play Spotify. So if I open Spotify on desktop or Android it shows it is playing on the 'New Device' but this same speaker is not list...
  • NameTakenEatMyD
  • Casual Listener
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution Phone keeps turning on and stealing focus when I'm not using the app (even when play w diff device)

I'm using Spotify web on my laptop (Windows 10). When tracks change or an advert plays (free a/c) my phone screen turns on (not consistent behaviour though). Also when Spotify is in background adverts playing steals focus from whatever i'm doing on m...

  • Casual Listener
  • I'm using Spotify web on my laptop (Windows 10).  When tracks change or an advert plays (free a/c) my phone screen turns on (not consistent behaviour though).    Also when Spotify is...
  • Alex
  • Spotify Legend
  • 517 Views
  • 3 replies
  • 0 likes
  • 517 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution My Equalizer looks & works differently to the normal one?

Hello - I've recently installed the Spotify app for Android, and the Equalizer functionality is not what I was expecting. All of the Google searches I did in advance show a 6-band Equalizer with a green colour-scheme (I've attached an example), where...

  • Newbie
  • Hello - I've recently installed the Spotify app for Android, and the Equalizer functionality is not what I was expecting.    All of the Google searches I did in advance show a 6-band Equa...
  • MafeG
  • Spotify Legend
  • 505 Views
  • 1 replies
  • 0 likes
  • 505 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blended Music adding artists I have disliked

PlanPremiumCountryU.S.DevicePixel 2Operating System My Question or IssueI have tried creating a blended playlist with a friend and it is adding songs/artists that I have specifically went in and disliked. I believe my account was hacked a while back ...

  • Casual Listener
  • Plan Premium Country U.S. Device Pixel 2 Operating System     My Question or Issue I have tried creating a blended playlist with a friend and it is adding songs/artists that I hav...
  • MafeG
  • Spotify Legend
  • 433 Views
  • 3 replies
  • 0 likes
  • 433 Views
  • 3 replies
  • 0 likes

Superuser Contribution Home view, playlists missing

PremiumCosta RicaAndroid 9 (Samsung), Tablet Amazon Fire 8 When I go home, I don't see all the playlists for each category, I just see one.Example, on "Based on your recent listening" there is only one playlist and so on. I log in with Facebook. I un...

Screenshot_20211010-123757_Spotify.jpg Screenshot_20211010-130131.png
  • Casual Listener
  • Premium Costa Rica Android 9 (Samsung), Tablet Amazon Fire 8   When I go home, I don't see all the playlists for each category, I just see one. Example, on "Based on your recent listening" ...
  • Alonso48
  • Casual Listener
  • 404 Views
  • 2 replies
  • 0 likes
  • 404 Views
  • 2 replies
  • 0 likes

equlizer

What happened to the equlizer that spotify had? Controling volume and bass...

  • Newbie
  • What happened to the equlizer that spotify had? Controling volume and bass...
  • JyriC
  • Casual Listener
  • 627 Views
  • 6 replies
  • 2 likes
  • 627 Views
  • 6 replies
  • 2 likes

Superuser Contribution [Desktop] Sort Options / Player bugs

PlanPremium Device(Macbook Pro)Operating System(MacOSX Mojave) I just restarted my application after an update. and now i can't sort by artist and albums at the same time anymore; The album thumb link to music don't work for a long time and you didn'...

Captura de Tela 2020-05-12 às 17.17.32.png Captura de Tela 2020-05-12 às 17.19.37.png Captura de Tela 2020-05-12 às 17.19.50.png
  • Visitor
  • Plan Premium   Device (Macbook Pro) Operating System (MacOSX Mojave)   I just restarted my application after an update. and now i can't sort by artist and albums at the same time an...
  • hexjones
  • Casual Listener
  • 511 Views
  • 2 replies
  • 2 likes
  • 511 Views
  • 2 replies
  • 2 likes

Superuser Contribution Cannot add item to the queue

Hi. I'm unable to play basically nothing. I cannot add anything to queue. Now it lasts very long time, more than month and it appeared a lot in the past. I pay for premium, but now I have to listen music with display on and huge amount of disgusting ...

  • Regular
  • Hi. I'm unable to play basically nothing. I cannot add anything to queue. Now it lasts very long time, more than month and it appeared a lot in the past. I pay for premium, but now I have to listen m...
  • Eni
  • Moderator
  • 1286 Views
  • 17 replies
  • 0 likes
  • 1286 Views
  • 17 replies
  • 0 likes

[Android] Can't play liked songs in order of artist

I would like to play my liked songs in order of artist. I can sort the list by artist, but no matter what I do, it plays in random (shuffle play ) order. - Android phoneThis has made Spotify Much less enjoyable, and if it cannot be fixed, I plan to c...

  • Visitor
  • I would like to play my liked songs in order of artist. I can sort the list by artist, but no matter what I do, it plays in random (shuffle play ) order.  - Android phone This has made Spotify ...
  • Amayy
  • Spotify Star
  • 240 Views
  • 1 replies
  • 1 likes
  • Android
  • 240 Views
  • 1 replies
  • 1 likes