Help Wizard

Step 1

NEXT STEP

Play button won't work

Play button won't work

Songs won't skip or play however will play podcast however not my personal playlist
Reply
1 Reply

Hey there,

 

Thank you for reaching out to the Community and welcome.

 

This type of issue is commonly related to some damaged cache stored on your device. In this case, we'd first recommend performing a clean reinstall of the app by following the steps in this article. This is often an overlooked step, but it's more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble.

 

If the issue persists, would you mind checking on a different device (using your own account) to see if it makes any difference? If you don't have another one available, you can borrow one from a friend or family member to test it out.

 

We'll be on the lookout.

OscarDCModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts