Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 48348 Views
  • 66 replies
  • 25 likes
  • 48348 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880583 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880583 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26963 Views
  • 4 replies
  • 0 likes
  • 26963 Views
  • 4 replies
  • 0 likes

Superuser Contribution How to stop podcasts from rewinding a couple minutes when un-paused?

Spotify premiumUSASamsung galaxy s7 Sometimes when I pause spotify, and then resume playback, it skips back 1-2 minutes. It happens mostly with podcasts, but also with music. It's not every single time, but it does occur frequently. It's very irritat...

  • Visitor
  • Spotify premium USA Samsung galaxy s7   Sometimes when I pause spotify, and then resume playback, it skips back 1-2 minutes. It happens mostly with podcasts, but also with music. It's not ev...
  • CarlosE
  • Moderator
  • 4022 Views
  • 3 replies
  • 3 likes
  • 4022 Views
  • 3 replies
  • 3 likes

Superuser Contribution Spotify Kids - Amazon App Store

PlanSpotify FamilyCountryUnited KingdomDevice(Amazon Fire) My Question or IssueHi, The new Spotify kids app isn't available on the Amazon App Store, are there any plans to add it? Thanks,Callum

  • Newbie
  • Plan Spotify Family Country United Kingdom Device (Amazon Fire)   My Question or Issue Hi,   The new Spotify kids app isn't available on the Amazon App Store, are there any plans ...
  • Lisadwbb
  • Casual Listener
  • 4957 Views
  • 6 replies
  • 25 likes
  • 4957 Views
  • 6 replies
  • 25 likes

Re: Now Playing bar missing on Android

I am having a problem when listening to Spotify on my phone: quite often the app seems to lock up and I cannot pause or stop playing the content, even if I get a call. I have to restart my phone to get the Spotify content to stop playing! The normal ...

  • Regular
  • I am having a problem when listening to Spotify on my phone: quite often the app seems to lock up and I cannot pause or stop playing the content, even if I get a call. I have to restart my phone to g...
  • 515 Views
  • 0 replies
  • 1 likes
  • 515 Views
  • 0 replies
  • 1 likes

[Android][Playlists] playlist Auto changes mid playlist, autoplay off

I have a Playlist that is 8+ hours of songs, I have my Playlist set so it should start over when the end is reached. Also have auto play turned off. After a certain number of tracks play from my Playlist, the app automatically switches to another ran...

  • Visitor
  • I have a Playlist that is 8+ hours of songs, I have my Playlist set so it should start over when the end is reached. Also have auto play turned off. After a certain number of tracks play from my Play...
  • Amayy
  • Spotify Star
  • 442 Views
  • 1 replies
  • 0 likes
  • Android
    Playlists
  • 442 Views
  • 1 replies
  • 0 likes

Superuser Contribution The Bell 🔔 Notification no longer loads and says "Something Went Wrong, Have Another Go". Help me

PlanPremiumCountryKenyaDeviceRedmi 9C Operating SystemAndroid Oreo My Question or IssueMy bell Notification no longer loads up the latest podcasts and music I've subscribed to. It asks me to keep reloading but never brings the podcasts on. Help me ou...

  • Regular
  • Plan Premium Country Kenya Device Redmi 9C  Operating System Android Oreo   My Question or Issue My bell 🔔 Notification no longer loads up the latest podcasts and music I've...
  • Nderish
  • Regular
  • 369 Views
  • 6 replies
  • 1 likes
  • 369 Views
  • 6 replies
  • 1 likes

Superuser Contribution Local Files don't appear in Android app

I have enabled Local Files in the settings of the app, but when going into the Local Files "playlist" in My Library, nothing shows up even though I have multiple tracks stores on my phone.

  • Casual Listener
  • I have enabled Local Files in the settings of the app, but when going into the Local Files "playlist" in My Library, nothing shows up even though I have multiple tracks stores on my phone.
  • Dian
  • Spotify Legend
  • 301 Views
  • 3 replies
  • 0 likes
  • 301 Views
  • 3 replies
  • 0 likes

Superuser Contribution Eliminar músicas "no disponibles"

He agregado músicas a mi biblioteca que ahora por alguna razón ya no están disponibles, y cuando quiero eliminarlas no me aparece dicha opción.

  • Casual Listener
  • He agregado músicas a mi biblioteca que ahora por alguna razón ya no están disponibles, y cuando quiero eliminarlas no me aparece dicha opción.
  • Eni
  • Moderator
  • 1775 Views
  • 4 replies
  • 0 likes
  • 1775 Views
  • 4 replies
  • 0 likes

Superuser Contribution App is useless

Before anyone says anything - its not my internet, logging out and back in does nothing, restarting does nothing. The app is clearly messed up on their end. Spotify is refusing to load barely anything, and what it does load (playlists) it tells me ar...

  • Newbie
  • Before anyone says anything - its not my internet, logging out and back in does nothing, restarting does nothing. The app is clearly messed up on their end.   Spotify is refusing to load barel...
  • AndresM
  • Spotify
  • 552 Views
  • 2 replies
  • 2 likes
  • 552 Views
  • 2 replies
  • 2 likes

Superuser Contribution Android app crash

DeviceXiaomi Mi A3Operating SystemAndroid 11 My Question or Issueidk how to fix this, i've already tried everything possible, from reinstalling the app to deleting cache and data. It works completely fine on my laptop and even on the web version. i j...

  • Casual Listener
  • Device Xiaomi Mi A3 Operating System Android 11   My Question or Issue idk how to fix this,  i've already tried everything possible, from reinstalling the app to deleting cache and da...
  • AlexBdl
  • Casual Listener
  • 520 Views
  • 5 replies
  • 0 likes
  • 520 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify doesn't load playlists and artists pages

PlanPremiumCountryGermanyDeviceGoogle Pixel 6 ProOperating SystemAndroid 12My Question or IssueHello everyone!For about 2 days now my Spotify Android App doesn't load any artists pages or Playlists. With the artist pages the page is just blank, and t...

  • Music Fan
  • Plan Premium Country Germany Device Google Pixel 6 Pro Operating System Android 12 My Question or Issue Hello everyone! For about 2 days now my Spotify Android App doesn't load any artists ...
  • Dian
  • Spotify Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops\crashes when switching apps

PlanPremiumCountryUSDeviceMoto g Stylus 5GOperating SystemAndroid 11 Ever since the my phone updated to Spotify 8.7.24.1111, any time I'm listening to music and switch apps - to check new emails in Gmail, for example - Spotify stops playing. I believ...

  • Music Fan
  • Plan Premium Country US Device Moto g Stylus 5G Operating System Android 11   Ever since the my phone updated to Spotify 8.7.24.1111, any time I'm listening to music and switch apps - t...
  • Dian
  • Spotify Legend
  • 1520 Views
  • 4 replies
  • 0 likes
  • 1520 Views
  • 4 replies
  • 0 likes

Cannot see Liked Songs or any of my Playlists, nor can I play literally any songs

Operating SystemAndroid My Question or IssueI am unable to play literally any song, playlist, or podcast on my mobile device. I cannot see any of my songs in any playlist, even Spotify generated playlists. Everything is completely fine on my Desktop ...

  • Newbie
  • Operating System Android   My Question or Issue I am unable to play literally any song, playlist, or podcast on my mobile device. I cannot see any of my songs in any playlist, even Spotify g...
  • AdamDamon
  • Spotify Star
  • 528 Views
  • 1 replies
  • 2 likes
  • 528 Views
  • 1 replies
  • 2 likes

Is the song from Deezer mod apk on Spotify available?

- Hello everyone, my friends recently there are many people using Spotify to listen to music online with a lot of good songs.- I'm using Deezer at https://techbigs.com/deezer-music-player.html, to listen to everyday music on my Android device, am I c...

  • Visitor
  • - Hello everyone, my friends recently there are many people using Spotify to listen to music online with a lot of good songs. - I'm using Deezer at https://techbigs.com/deezer-music-player.html, to ...
  • minecraftapk
  • Visitor
  • 837 Views
  • 1 replies
  • 0 likes
  • 837 Views
  • 1 replies
  • 0 likes

Superuser Contribution No download playlist option in wear os

PlanFreeCountryAustraliaDevice(Ticwatch Pro 3 GPS)Operating System(Wear OS 2.something) My Question or Issue

  • Visitor
  • Plan Free Country Australia Device (Ticwatch Pro 3 GPS) Operating System (Wear OS 2.something)   My Question or Issue  
  • Dian
  • Spotify Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: The Spotify free version in my tablet is the same of the mobile version

Spotify free on my tablet is different than my phone on tablet, i can choose any song and put it on loop. But in Phone i have to PAY to do the same!

  • Visitor
  • Spotify free on my tablet is different than my phone on tablet, i can choose any song and put it on loop.  But in Phone i have to PAY to do the same!
  • AlejaR
  • Moderator
  • 2303 Views
  • 1 replies
  • 1 likes
  • 2303 Views
  • 1 replies
  • 1 likes

Superuser Contribution Equalizer - en/disable based on connected device?

PlanPremium (family)CountryUnited StatesDeviceGoogle Pixel 3XLOperating SystemAndroid 10, latest build (05-APR-2020) My Question or IssueI use Spotify throughout the day, connecting to/thru many devices - BT speakers/headphones, Echo devices, wired h...

  • Casual Listener
  • Plan Premium (family) Country United States Device Google Pixel 3XL Operating System Android 10, latest build (05-APR-2020)   My Question or Issue I use Spotify throughout the day, con...
  • Kiril
  • Moderator
  • 1588 Views
  • 2 replies
  • 0 likes
  • Equalizer
    settings
  • 1588 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Android] Bluetooth volume

I think you should be able to control the volume from your phone while connected to another device because you have to control the volume from whatever is playing the music

  • Visitor
  • I think you should be able to control the volume from your phone while connected to another device because you have to control the volume from whatever is playing the music
  • Alex
  • Spotify Legend
  • 478 Views
  • 1 replies
  • 0 likes
  • Android
  • 478 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Alarm should respect the PREVIOUS Shuffle setting, not leave it on.

PlanPremiumCountryUSDeviceOnePlus 8T + 5G and a Windows 10 PCOperating SystemAndroid 12/Win10My Question or IssueSame as the title says - using Google Alarm to play a single song or two shouldn't leave Spotify's default Shuffle setting to on across t...

  • Regular
  • Plan Premium Country US Device OnePlus 8T + 5G and a Windows 10 PC Operating System Android 12/Win10 My Question or Issue Same as the title says - using Google Alarm to play a single song or...
  • Dian
  • Spotify Legend
  • 354 Views
  • 3 replies
  • 0 likes
  • Shuffle Function
  • 354 Views
  • 3 replies
  • 0 likes

Can't buy individual?

PlanPremium individualCountryDenmarkDevice(Samsung Galaxy A51)Operating System(Android) My Question or IssueWhy Can't I sign up for an individual account no more? Do I really have to pay for 2 accounts?

  • Visitor
  •   Plan Premium individual Country Denmark Device (Samsung Galaxy A51) Operating System (Android)   My Question or Issue Why Can't I sign up for an individual account no more...
  • Taylith
  • Community Legend
  • 290 Views
  • 2 replies
  • 1 likes
  • 290 Views
  • 2 replies
  • 1 likes