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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874113 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874113 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Superuser Contribution Turn Wifi Speaker as standard device

Plan: PremiumCountry: GermanyDevice: Samsung Galaxy S10Operating System: Android My Question:"Hello everyone, I use my Heos by Denon WiFi speakers to play Spotify, but unfortunately every time I start the Spotify app again I have to switch the"availa...

  • Casual Listener
  • Plan: Premium Country: Germany Device: Samsung Galaxy S10 Operating System: Android   My Question: "Hello everyone, I use my Heos by Denon WiFi speakers to play Spoti...
  • Eni
  • Moderator
  • 552 Views
  • 2 replies
  • 5 likes
  • 552 Views
  • 2 replies
  • 5 likes

Superuser Contribution Download using cellular

In android app i have disabled download using cellular, but when I have wifi turned off as soon as I change spotify from offline to online it starts downloading. Is there something I can do about this? I have seen similar question from 2019 with no a...

  • Casual Listener
  • In android app i have disabled download using cellular, but when I have wifi turned off as soon as I change spotify from offline to online it starts downloading.  Is there something I can do ab...
  • goofix
  • Casual Listener
  • 6131 Views
  • 4 replies
  • 0 likes
  • 6131 Views
  • 4 replies
  • 0 likes

Superuser Contribution Repeat and shuffle are gone on android

What's going on, the repeat and shuffle are no longer options on my phone or tv for that matter. I have to log in on my laptop to use them. Is it a bug? Is it gone permanently?

  • Regular
  • What's going on, the repeat and shuffle are no longer options on my phone or tv for that matter. I have to log in on my laptop to use them.   Is it a bug? Is it gone permanently?
  • Alex
  • Spotify Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 240 Views
  • 1 replies
  • 0 likes

Solved!! date added origins delete

PlanFreeCountryFrenchDeviceXiaomi Redmi note 9Operating SystemAndroid 11 OS 11RP1A.200720.011 Version MIUI Global 12.5.3(RJOEUXM)My Question or IssueI created and added the songs in my playlist since July 9, 2020 until March 14,2022.total songs of my...

  • Composer
  •   Plan Free Country French Device Xiaomi Redmi note 9 Operating System Android 11 OS 11RP1A.200720.011 Version MIUI Global 12.5.3(RJOEUXM) My Question or Issue I created and added the ...
  • Flanstario1
  • Composer
  • 364 Views
  • 1 replies
  • 0 likes
  • date added
    Playlist modify
  • 364 Views
  • 1 replies
  • 0 likes

Connection issues with car stereo receivers - Why did Spotify silently drop support for this ??

PlanPremium FamilyCountry DeviceAndroidOperating SystemJVC Kenwood Pioneer My Question or IssueI would like to understand why Spotify thought it would be a good idea to basically break a feature that people purchased their head units for. Why would t...

  • Music Fan
  • Plan Premium Family Country   Device Android Operating System JVC Kenwood Pioneer   My Question or Issue I would like to understand why Spotify thought it would be a good idea to ...
  • Musiclover000
  • Roadie
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Spotify automatically removing most of the queue

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S22 UltraOperating SystemAndroid 12 My Question or IssueThis only happens in the mobile app. I have a bluetooth device in my vehicle. What happens is that the phone will automatically connect to the...

  • Newbie
  • Plan Premium Country United States Device Samsung Galaxy S22 Ultra Operating System Android 12   My Question or Issue This only happens in the mobile app. I have a bluetooth device in ...
  • Taylith
  • Community Legend
  • 652 Views
  • 1 replies
  • 2 likes
  • 652 Views
  • 1 replies
  • 2 likes

Solved!! Spotify plays, but no controls are available.

PlanPremiumCountryUSA DeviceGalaxy Note 10+ Operating SystemSpotify Version 8.7.10.1262Android 12One UI Version 4.0Google Play Update Feb 1,2022 My Question or IssueSpotify app will open. I can choose a podcast and press the green play button. Contro...

  • Casual Listener
  • Plan Premium Country USA   Device Galaxy Note 10+  Operating System Spotify Version 8.7.10.1262 Android 12 One UI Version 4.0 Google Play Update Feb 1,2022   My Question o...
  • Taylith
  • Community Legend
  • 10030 Views
  • 4 replies
  • 2 likes
  • 10030 Views
  • 4 replies
  • 2 likes

Superuser Contribution Samsung 20+S spotify stops randomly

On Wednesday, November 25, my spotify account would stop randomly while playing songs and would stop multiple times during a song on my Samsung 20+S. I have done the clean reinstall which did not fix the problem. I have done a clean reinstall on my d...

  • Visitor
  • On Wednesday, November 25, my spotify account would stop randomly while playing songs and would stop multiple times during a song on my Samsung 20+S.   I have done the clean reinstall which di...
  • Eni
  • Moderator
  • 709 Views
  • 3 replies
  • 0 likes
  • 709 Views
  • 3 replies
  • 0 likes

Cant play music from my playlist

I cant play music from my playlist it just give me a5 sec then stop help me please

  • Newbie
  • I cant play music from my playlist it just give me a5 sec then stop help me please 💔💔💔
  • Taylith
  • Community Legend
  • 336 Views
  • 1 replies
  • 1 likes
  • App & Features
  • 336 Views
  • 1 replies
  • 1 likes

Superuser Contribution Offline Mode loses tracks within a few days

PlanPremiumCountryUKDeviceSamsung Galaxy M12Operating SystemAndroid My Question or Issue I recently went abroad and didn't have WiFi access. Prior to going on Holiday I downloaded several albums (to device memory) and switched it to Offline mode. Aft...

  • Newbie
  • Plan Premium Country UK Device Samsung Galaxy M12 Operating System Android   My Question or Issue   I recently went abroad and didn't have WiFi access.    Prior to go...
  • Ver
  • Spotify Legend
  • 316 Views
  • 2 replies
  • 1 likes
  • offline mode
  • 316 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify not working with wifi

Hi My spotify app is not working when connected to wifi. It works fine with the mobile data. Even when connected to PC with wifi it is good. Tried all the troubleshooting methods like logout, clearing cache/data ,reinstalling etc. In settings I am no...

  • Newbie
  • Hi My spotify app is not working when connected to wifi. It works fine with the mobile data. Even when connected to PC with wifi it is good. Tried all the troubleshooting methods like logout, clear...
  • Ver
  • Spotify Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded music won't play when offline

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy downloaded music won't play when I am offline or not connected to internet. It keeps askin...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My down...
  • Ver
  • Spotify Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Something went wrong

Hey,I'm trying to share Spotify music to my instagram story,but it keeps saying "something went wrong" it only happens when I'm trying to share the songs that have their music video. What could possibly be the problem?

  • Casual Listener
  • Hey,I'm trying to share Spotify music to my instagram story,but it keeps saying "something went wrong" it only happens when I'm trying to share the songs that have their music video. What could possi...
  • OscarDC
  • Moderator
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle mode deactivates automatically after choosing a song from the library/playlist

PlanPremiumCountryItalyDeviceOnePlus 5Operating SystemAndroid 9 My Question or IssueI start playing music by pressing on shuffle listen green button at top. Everything's fine so far. Then, after selecting a specific song from the library or playlist,...

  • Newbie
  • Plan Premium Country Italy Device OnePlus 5 Operating System Android 9   My Question or Issue I start playing music by pressing on shuffle listen green button at top. Everything's fine...
  • Alex
  • Spotify Legend
  • 553 Views
  • 4 replies
  • 1 likes
  • 553 Views
  • 4 replies
  • 1 likes

Superuser Contribution [Android] Shuffle turns ON automatically when selecting new song from the playlist

Issue: Shuffle mode turns on automatically when selecting new song from the playlist. Steps to reproduce:I had the shuffle turned off and selected a new song from the same playlist, now the shuffle mode is on, without me pressing the shuffle button. ...

  • Roadie
  • Issue:  Shuffle mode turns on automatically when selecting new song from the playlist.   Steps to reproduce: I had the shuffle turned off and selected a new song from the same playlist,...
  • Eni
  • Moderator
  • 482 Views
  • 2 replies
  • 0 likes
  • Android
  • 482 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Bluetooth It doesn't work controls and Metadata JVC Car Stereo

PlanFreeCountrySpainDeviceOnePusOperating SystemAndroid 11 updated 01-01-2022My Question or IssueSpotify Bluetooth It doesn't work controls and Metadata JVC Car Stereo.I have updated the latest radio-cd firmware and doesn't work.I can't access librar...

  • Casual Listener
  • Plan Free Country Spain Device OnePus Operating System Android 11 updated 01-01-2022 My Question or Issue Spotify Bluetooth It doesn't work controls and Metadata JVC Car Stereo. I have up...
  • franpinera
  • Casual Listener
  • 339 Views
  • 2 replies
  • 0 likes
  • Android
    Car Bluetooth
    Car Stereo
  • 339 Views
  • 2 replies
  • 0 likes

Superuser Contribution App crashes on android

PlanPremiumCountryCanada DeviceSamsung note 20 ultraOperating SystemAndroid My Question or IssueThe app crashes as soon as I hit the log in button. I'm trying to log in with my email but before I can put any email or password in it crashes and closed...

  • Casual Listener
  •   Plan Premium Country Canada  Device Samsung note 20 ultra Operating System Android    My Question or Issue The app crashes as soon as I hit the log in button. I'm try...
  • Jeremy
  • Spotify Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • Android
    Log in problem
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops playing album after five songs and then starts playing something else

PlayPremiumCountryUSA DeviceSamsung Galaxy S21+Operating System My Question or IssueI start playing an album on Spotify in normal order, and after the fifth song, Spotify will stop playing the album and move on to "Radio based on album". Therefore, i...

  • Regular
  • Play Premium Country USA   Device Samsung Galaxy S21+ Operating System     My Question or Issue I start playing an album on Spotify in normal order, and after the fifth song...
  • Jeremy
  • Spotify Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Lyrics don't show on my android phone

PlanPremiumCountryGermanyDeviceNokia 7.2Operating SystemAndroid 10 My Question or IssueI don't have working lyrics on my phone and also don't have them on my previous phone, which was a Samsung M12 with Android 11. I don't have the lyrics option for ...

  • Visitor
  • Plan Premium Country Germany Device Nokia 7.2 Operating System Android 10   My Question or Issue I don't have working lyrics on my phone and also don't have them on my previous phone, ...
  • Taylith
  • Community Legend
  • 227 Views
  • 1 replies
  • 1 likes
  • 227 Views
  • 1 replies
  • 1 likes