Constantly says I'm in "offline mode" even though I'm connected to WiFi

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Constantly says I'm in "offline mode" even though I'm connected to WiFi

Music Lover
‎2012-04-28 08:24 PM

I have Spotify Premium mainly due to the fact that I can listen to music on my phone aswell, but for the past week it has been telling me that I'm in offline mode, which won't allow me to search for songs on Spotify or transfer my updated playlists off of my computer onto my phone. This is extremely inconvinient as I like to have new music on my phone all of the time.

My phone make is the HTC Desire.

Thanks.

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Re: Constantly says I'm in "offline mode" even though I'm connected to WiFi

Concert VIP
‎2012-05-10 09:46 AM

So seeing as we weren't getting anywhere here, I found this solution (at http://www.spotify-forum.com/viewtopic.php?f=46&t=1915) and it worked like a charm:

 

"1. Clear the app data. On your Android device: Settings -> Applications -> Manage applications -> Spotify -> Clear data

2. Uninstall Spotify. In the same screen, tap Uninstall

3. Restart device. While you're waiting, go to step 4 (this is the good part).

4. Retrieve your Spotify username and create your device password. This is DIFFERENT than logging in with your Facebook credentials. The Spotify username is really for OTHER devices (Sonos, Squeezebox, TiVo, etc.) but it'll work like a charm in this case too. Get it herehttp://www.spotify.com/us/help/faq/devices/connect-devices/

5. Reinstall Spotify on your Android device

6. Log in with your SPOTIFY username (NOT your Facebook username). It will likely be 9 digits.

7. Boom, boom boom. Let me hear you say way-oh. http://open.spotify.com/track/2nyr5mKIWFHF6xJdObufdI"

 

I think I'm in love with the guy that wrote this.

38 Replies

Re: Constantly says I'm in "offline mode" even though I'm connected to WiFi

Concert VIP
‎2012-05-04 01:17 PM

I'm getting the exact same problem and have done for about a week also. And despite it saying I'm in Offline Mode and being unable to search, I can still look up an artist and album if I have a track of theirs saved in my playlists. I'm using a Motorola Defy.

 

Thanks.

Re: Constantly says I'm in "offline mode" even though I'm connected to WiFi

Gig Goer
‎2012-05-04 11:30 PM

Same here. I have found that if you save any playlists for offline play, it then puts you into this situation and won't let you back to "online"  at all.

 

Then I'll uninstall the app, re-install and not download any playlists and it's fine again.

 

Not happy, as I am also a Premium subscriber who just wants to use it. 

 

How about some response from someone who works at Spotify?

 

Thank you

Re: Constantly says I'm in "offline mode" even though I'm connected to WiFi

Spotify Legend
‎2012-05-05 11:57 AM

Hello,

 

Have you tried installing the Android Preview application? You can find it right here.

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Airhorn Enthusiast

Re: Constantly says I'm in "offline mode" even though I'm connected to WiFi

Concert VIP
‎2012-05-05 12:15 PM
Hi David,

I've installed Preview but am still being told that I'm offline. Finding this a bit odd considering I can still view artist/album info via the 'View Artist/View Album' function. Won't detect my PC when connected to Wifi either.

Re: Constantly says I'm in "offline mode" even though I'm connected to WiFi

Music Lover
‎2012-05-05 02:12 PM

here aswell. Since i updated to ICS 4.0.3.
Every time i start it, it tries to synchronize something and then crashes.

Can't use Spotify at all.. I have reinstalled the app allready. Using a Samsung S2 

Re: Constantly says I'm in "offline mode" even though I'm connected to WiFi

Community Legend
‎2012-05-05 05:58 PM

dbroek wrote:

here aswell. Since i updated to ICS 4.0.3.
Every time i start it, it tries to synchronize something and then crashes.

Can't use Spotify at all.. I have reinstalled the app allready. Using a Samsung S2 


This is solved by the preview app - http://www.spotify.com/download/previews/

----------------
Listening on Windows, Android and Sonos. Tweeting it at @davelicence

Re: Constantly says I'm in "offline mode" even though I'm connected to WiFi

Gig Goer
‎2012-05-05 06:09 PM
I have tried this solution before only a week ago and still doesn't fix it. And this new iteration doesn't seem to allow screen rotation, which is a big inconvenience as well.

Re: Constantly says I'm in "offline mode" even though I'm connected to WiFi

Gig Goer
‎2012-05-05 06:10 PM
And re-tried this am as well w/ fresh download and install.

Re: Constantly says I'm in "offline mode" even though I'm connected to WiFi

Concert VIP
‎2012-05-05 10:16 PM
Same here - reinstalled but still no joy.
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