Local files greyed out on mobile

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Local files greyed out on mobile

eramaeni
Newbie

 

Plan

Premium

Country

USA

Device

Samsung Galaxy J7

 

My Question or Issue

I added some local files to my desktop playlist that are matching up to songs included in Spotify's catalog.  The band is German though, so not all of their songs are playable for me in the US.  I bought their albums while overseas and added them to my computer.  The files play fine on my desktop playlist, but when I downloaded the playlist to my phone, the local files aren't showing up as playable songs; they are all grey.  I've tried everything from the forums, but nothing is working.  I think the issue is that the songs are included in Spotify's catalog, but I can't play them in my country.  Is there a way to get Spotify to recognize that I'm using local files instead of the Spotify files? It's a shame that I spent money on albums Spotify won't let me play.

1 Reply

Re: Local files greyed out on mobile

Rock Star 21
Rock Star 21

Hi @eramaeni, thanks for writing!

 

Let's find out what's going on. First we must check step by step what you need to do to save your local files and synch them to you mobile.

 

On your Spotify desktop app:

 

  1. Click  in the top-right corner of the app and select Settings
  2. Scroll down to Local Files
  3. Any files in My Music and Downloads are automatically selected. Switch off any sources you don't want Spotify to access. 
  4. Click ADD A SOURCE to select another folder. 

Supported file types:

  • .mp3
  • .m4p (unless it contains video)
  • .mp4 (if QuickTime is installed on your computer)

Note: The iTunes lossless format (M4A) is not supported.

 

In your mobile:

 

  1. Import your local files to Spotify using the desktop app (see "Desktop" instructions above).
  2. Add the files to a playlist.
  3. Log in on your mobile or tablet using the same WiFi network as your desktop app.
  4. Select the playlist containing the local files.
  5. Switch on Download.

If after adding them to the desktop app you don’t see them on your mobile or tablet, check the following:

  • You're logged in to the same account on both your desktop and your mobile or tablet.
  • Your devices are connected to the same WiFi network.
  • You have the latest version of the Spotify app installed (on both devices).
  • Your device's firmware is up-to-date. 

Let me know if this helps!

BittencourtRock Star 21
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