Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Well yea, the title says it all. When I play a song (headphones always plugged) and my phone goes turns the screen of, spotily stops streaming. (well not instantly, but after a while) it's not an internet problem, promise!
PS:/ Will android get the "Extreme quality" feature?
Solved! Go to Solution.
Inside of the Power Saving setting, you can Turn On Background Data. This let's you have many of the Power Saving benifits but keep streaming.
I'm having the same issue..... I offline all my playlist, so it's not a connection issue. But as soon as my phone's screen goes dark the music stops playing. If I set my settings to allow the screen to always stay on it works fine but that's a MAJOR drain the battery. Any tips out there??? I'm using HTC EVO Design.
Hi. Install the preview release - I suggested this to someone with the same issue yesterday and it sounds like it solved it. It also allows extreme quality.
Get it from the Previews link at the bottom of this page
So I've been having the same problem for months now. It has been very frustrating to use spotify in my car while driving because the music would stop playing a couple of minutes after the screen turned off. I had tried searching around online for other people having the same problem and I finally came across this post.
Almost as soon as I did, a thought popped into my head. I realized that I have an auto-end list that kills certain programs if they are running after two minutes of my screen turning off. Low and behold, spotify had made it on that list. I turned it off yesterday and spotify has not once stopped playing. It is working fine now.
I don't know if everyone else having this problem will fall into the same boat, but I would suggest to anyone coming across this post that has the same problem to check any apps you have running that kill tasks and make sure that spotify is not included in that list.
"I realized that I have an auto-end list that kills certain programs if they are running after two minutes of my screen turning off. Low and behold, spotify had made it on that list."
I was two seconds away from cancelling my subscripiton, glad I didn't because that solved my problem!
Thank you jeredleisey! 🙂
How do you find that list?
I guess it is an external app which manages these tasks like "Advanced Task Killer".
Did I help? Please add a like!
Did I solve your issue? Please accept as the solution!
I have been having this exact same problem ever since I got a new phone (Samsung galaxy s6), the app worked perfectly on my s5. I feel as if the solution is just out of my reach, I've spent so much time scouring my apps trying to find the "task killing" app or anything else that may contribute to the "auto-off" but I've found nothing. This is very frustraiting, please help!!
Hey guys, I'm dealing with a similar problem but with my default music player app. According to a post I read on android's support site, the issue lies whithin Lollipop OS itself an will be smoothed out in the next update. Music pauses for about 15 secs, then starts playing again right? It does this on all music players, In sleep mode or not, on all android devices. Unfortunately, there is no permanent solution.
I also just fixed this issue on my Galaxy S3. I was using a power saving app called Juice Defender. I have to stumble around in it until I got to the Triggers\Apps\Configure option area. In there I found the Spotify apps and set it from teh default to Enable\ScreenOff - which then allowed the apps to keep running after the screen went blank. Hope this helps someone 🙂
Turn off 'Power Saving'
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…