Premium features on Android

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Premium features on Android

meahtenoha
Spotify
Spotify

If you've got a question about syncing your music offline on an Android device, we have a couple FAQs here: 

 

Listen offline

1. With an active Internet connection, select a playlist.

2. Tap Available Offline to ON at the top of the playlist.

3. A green arrow will appear next to the playlist when it’s available.

4. Turn on Offline Mode in Settings > Playback and tapping the switch at the top.

 

How do I remove my offline devices?

  1. Log into your account on our website.
  2. Click Offline Devices at the top.
  3. Click REMOVE to reset an individual device or REMOVE ALL DEVICES to reset all offline devices on your account.

Why does Spotify sometimes top syncing offline playlists?

If tracks or playlists aren't fully syncing, check:

  • The device is not in sleep mode.
  • There is enough free space to sync the songs (we recommend 1GB or more).
  • The device has an active Internet connection.
  • You haven't reached the limit of 3,333 songs per device.

Can I listen offline on more than one device?

Yes. You can save playlists for offline use on up to 3 devices. For example, you could use offline mode on your computer, tablet, and mobile phone at the same time. If you attempt to use offline mode on more than three devices, the oldest registered device won't work offline.

 

How many tracks can I sync to my device?

With a Spotify Premium subscription, you can sync for offline use 3,333 tracks from the Spotify catalogue on each device (phone, tablet, computer, etc.). If you're syncing your local files, there is no limit.

 

Have another question? Post it here and a member of the Community can help!

2 ACCEPTED SOLUTIONS
Solution!

osornios
Rock Star 24
Rock Star 24

Hey @Vi17,

 

Make sure that the shuffle button isn't enabled in the 'Now Playing' screen.

 

It's the button that looks like 2 interlinking arrows to the left of the player controls. If it's green, it's on... tap it to disable.

 

Hope it helps. 🙂

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

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Solution!

osornios
Rock Star 24
Rock Star 24

Hey @abili_o

 

You should keep an eye on the 'Offline devices' listed in your account settings. The same device may be added several times which may make your offline downloads to reset. Delete any duplicate or unrecognized devices you may see and let me know how it goes. 🙂
osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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132 Replies

abili_o
Newbie
I downloaded some albums and playlists but sometime my albums did eliminate and can't play without connection, but not my playlist I don't understand :'(
Solution!

osornios
Rock Star 24
Rock Star 24

Hey @abili_o

 

You should keep an eye on the 'Offline devices' listed in your account settings. The same device may be added several times which may make your offline downloads to reset. Delete any duplicate or unrecognized devices you may see and let me know how it goes. 🙂
osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

lsdejonckheere
Newbie

 I can't set my offline data location on Android anymore. How can I still do this and will this feature come back in de future?

DaireJ
Casual Listener

I've only been a premium subscriber for a couple of months but already my downloaded music has disappeared twice for no apparent reason. I still had plenty of memory on my SD card & I didn't change any of the settings or alter anything at all. I was listening to an album & everything was fine & then I closed the application & reopened it 15 minutes later to download a song & everything had vanished. I'm really beginning to wonder why I'm paying for such a frustrating service. Please help before I just give up.

osornios
Rock Star 24
Rock Star 24

Hey @DaireJ @SwiftBrother

 

You should keep an eye on the 'Offline devices' listed in your account settings. The same device may be added several times which may make your offline downloads to reset. Delete any duplicate or unrecognized devices you may see and let me know how it goes. 🙂
osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

SwiftBrother
Casual Listener
Hey
That's exactly my problem too... But in my case, the songs are deleted
nearly daily. But also the storage setting is resetted nearly daily to the
internal storage.
I can't use Spotify like that. Please fix or I've to change to another
music stream app.

Jeremylogan
Newbie
I don't have any of the play buttons on my lock screen or in my notification bar anymore why?

osornios
Rock Star 24
Rock Star 24

Hey @Jeremylogan,

 

You should try deleting and reinstalling the app. Hopefully that'll fix the issue. 🙂

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

SwiftBrother
Casual Listener
Im just downloading like 600 songs to my SD-card The problem is: When I close the app for any reason every song is deleted from the offline songs. So I've to download these like 600 songs every day and that makes absolutely no sense for me.

SwiftBrother
Casual Listener
It's not every time closing the app. I can't see a rythm, when the songs are deleted.

hugo_james
Newbie

Hi,

 

I have just subscribed to premium and installed the app, i can download tracks for offiline mode but cannot change the sound quality. I have reinstalled but still the same..

Is this normal?

Screenshot_2017-02-08-17-02-52.png

user-removed
Not applicable

Same think, I am an old customer and I am back on Spotify, I am surprised to see that the download quality choice does not appear now. I can only change the streaming quality but there is no menu to change offline quality. Is it normal ? The feature has been deleted ?

Joe
Community Legend

Only the relevant options appear when you are playing through another device (your PC for example). Tap the green speaker icon at the bottom and switch back to your android and all options will be available to you.

Rocky9
Newbie
With the new update I can't find my music library
On the bottom of the screen on my android phone it says me but I don't see library

Joe
Community Legend

So take a look at the "Me" tab - everything should be there under favorites.

Dunedan
Casual Listener
I downloaded all my songs in my music at home with WiFi. I made sure they are downloaded and even checked the storage taken from Spotify increased to the huge amount of 1.8gb. But now I want to listen to my music offline and the app acts as if I deleted all my songs. But the app is still the same size. I can't access the songs on my device without using data. That just makes me mad. Probably ill have to download them again. But of that causes the songs to duplicate that would take useless space on my phone. So if I don't find a fix I would b forced to reinstall and re-download everything

rendark
Newbie

you must switch to Offline in Spotify

Dunedan
Casual Listener
I've tried that. I really hope there was a fix because otherwise i would be
stuck unless i have wifi. I already reinstalled and re-dwonlaoded
everything just so i dont have to bother.

Reace
Newbie
What do I do I'm trying two get premium but won't let me I got two accounts its saying I forgot my password and it says i can't you bank dealtaies

Vi17
Casual Listener
Hi,
I have a Premium account, however I cannot find how to remove the Shuffle function.

Please, help!

Viviana
Solution!

osornios
Rock Star 24
Rock Star 24

Hey @Vi17,

 

Make sure that the shuffle button isn't enabled in the 'Now Playing' screen.

 

It's the button that looks like 2 interlinking arrows to the left of the player controls. If it's green, it's on... tap it to disable.

 

Hope it helps. 🙂

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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