Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hy there,
i'm premium user and use the Spotify-App for android (version 3.4.0.762 on a Samsung Galaxy S3 LTE with Cyanogenmod, Android 4.4.4).
Now i've got the following problem for a while:
Sometimes, (from my point of view) random songs from random artists and albums aren't available offline, their green arrow becomes gray and i can't listen to them untill i connect to wlan and let spotify re-download them.
Yesterday, i saved and downloaded a complete album (so i can listen to the music while biking) and a hour later, 3 or 4 of the 12 songs are gray instead of green (the whole ablum was donwloaded, i checked it).
When i connect to wlan, spotify re-downloads about 50-200 songs, every day.
Why?
Maybe related to this problem: sometimes, there seems to be a similar problem with some songs; the arrow is green, but when i play the songs, the songs don't start/play and i have to skip them by hand.
I want to go to vacation in about a week, so it would be nice, when my collection is available offline.
Thank you and best regards.
Anyone?
Hey @kleebl00d
Thanks for reaching out to us on the Spotify Community.
I notice that you have the Cynagen Mod installed on the device. We don't officially support this. To check, does removing this mod help with the issue that you're having?
I'd also suggest checking how many devices show when you login at https://www.spotify.com/account/offline-devices/?
I'd love to take a look at this further.
Hey @Jason
the Cyanogenmod is the OS on my device. I can't simply remove this.
I'm reinstalling the app right now, lets see if this works out.
There are 3 devices (my computer and my mobile device twice due to the reinstallation), this shouldn't be a problem as I see it.
Hey @kleebl00d
We're afraid we don't officially support this version of Android or rooted devices.
Let me know how the reinstall goes. Regarding the Offline Devices, try removing these before the reinstall. This should help out with things.
Keep us posted.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…