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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

115091 Views

27 replies

4 likes

  • 115091 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

231448 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 231448 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

590852 Views

79 replies

3 likes

  • 590852 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

485436 Views

580 replies

42 likes

Account
Free
  • 485436 Views
  • 580 replies
  • 42 likes

account

I need to give my c card info for payments. I have premium but can't listen while in NetFlix????

Visitor

I need to give my c card info for payments. I have premium but can't listen while in NetFlix????

449 Views

0 replies

0 likes

  • 449 Views
  • 0 replies
  • 0 likes

Solved!! Can`t pass log in with facebook on my new htc one

Hi, I've been using premium for quite a few months on iphone 4. Last week I lost my phone. So I bought a htc one an installed spotify and facebook yesterday. Facebook runs without any problems, that means i can log in with my facebook account without...

Casual Listener

Hi,  I've been using premium for quite a few months on iphone 4. Last week I lost my phone. So I bought a htc one an installed spotify and facebook yesterday. Facebook runs without any problems,...

jimdaubner

Newbie

10092 Views

13 replies

0 likes

  • 10092 Views
  • 13 replies
  • 0 likes

App keeps crashing

My spotify app on my Samsung Galaxy S5 keeps crashing as soon as I log in even if I try logging into a different account. I have reinstalled the app numerous times as well as reset my phone. Does anyone know what else I can do or who I can contact ab...

Casual Listener

My spotify app on my Samsung Galaxy S5 keeps crashing as soon as I log in even if I try logging into a different account. I have reinstalled the app numerous times as well as rese...

Nico

Community Legend

1258 Views

3 replies

0 likes

  • 1258 Views
  • 3 replies
  • 0 likes

Is there a fix for the Samsung SoundAlive bug?

If you're not familiar with the problem, it's that the volume fluctuates when listening to Spotify. I've seen a few posts on this and one person determined that it was SoundAlive causing the issue, which it is. Disabling this keeps the volume at a co...

Casual Listener

If you're not familiar with the problem, it's that the volume fluctuates when listening to Spotify. I've seen a few posts on this and one person determined that it was SoundAlive causing the issue, w...

TommyPT

Casual Listener

3806 Views

1 replies

0 likes

  • 3806 Views
  • 1 replies
  • 0 likes

download music to phone

How do I download music to my galaxy s6 edge??

Casual Listener

How do I download music to my galaxy s6 edge??

jonasherdegen

Community Legend

766 Views

3 replies

0 likes

  • 766 Views
  • 3 replies
  • 0 likes

Spotify App Acting Up

Over the last 2 or 3 weeks, I've noticed that Spotify has been acting up on my phone. When I unplug my headphones from my phone, it no longer pauses the music but instead starts playing through my phone speakers. If I am listening to Spotify and I an...

Newbie

Over the last 2 or 3 weeks, I've noticed that Spotify has been acting up on my phone. When I unplug my headphones from my phone, it no longer pauses the music but instead starts playing thr...

iankhunter

Regular

1120 Views

1 replies

0 likes

  • 1120 Views
  • 1 replies
  • 0 likes

Last update does not work with Ford Sync with Applink

Spotify has been working all right with the Ford Sync with applink in my car (C-MAX, late 2014). However, with the last update of the Spotify app from Play Store, just a few days ago, it has stopped working, because it is not detected by the car. Eve...

Newbie

Spotify has been working all right with the Ford Sync with applink in my car (C-MAX, late 2014). However, with the last update of the Spotify app from Play Store, just a few days ago, it has stopped ...

user-removed

Not applicable

5667 Views

13 replies

1 likes

  • 5667 Views
  • 13 replies
  • 1 likes

Playlist always jumps to top

Hello everyone,I really hope this isnt Spotify 101, but I dont think so. I am not that bad with the search function, nor with google but I cannot find a solution to this. Whenever I play a song somewhere down my playlist, when I minimize the song to ...

Casual Listener

Hello everyone, I really hope this isnt Spotify 101, but I dont think so. I am not that bad with the search function, nor with google but I cannot find a solution to this. Whenever I play a song s...

ollesdotter

Spotify Legend

786 Views

1 replies

0 likes

  • 786 Views
  • 1 replies
  • 0 likes

"Favorite" playlist hidden

Hello,Since a few weeks, the "my favorite" playlist is hidden on android application.When I try from my Linux version on desktop, it's OK, but I can't find it anymore on the last Android version.I've tried to use different filters to see it but it's ...

Newbie

Hello, Since a few weeks, the "my favorite" playlist is hidden on android application. When I try from my Linux version on desktop, it's OK, but I can't find it anymore on the last Android versio...

ollesdotter

Spotify Legend

710 Views

1 replies

0 likes

  • 710 Views
  • 1 replies
  • 0 likes

Solved!! Sort by date

Hello, is it possible to sort a playlist by date? Like you can on a computer? Sony Xperia Z5Android version 5.1.1Latest Spotify version running Thanks in advance Jonathan

Regular

Hello, is it possible to sort a playlist by date? Like you can on a computer?   Sony Xperia Z5 Android version 5.1.1 Latest Spotify version running    Thanks in advance  Jo...

jonteePersson96

Regular

1142 Views

4 replies

0 likes

  • 1142 Views
  • 4 replies
  • 0 likes

Mobile app; playlist problem

Hello Since the last update my playlist keeps on refreshing from the beginning of the list every time i pop it back up after a went to my home screen or a other app.So when i re-open the app it automatically scrolls to the beginning of my playlist in...

Casual Listener

Hello   Since the last update my playlist keeps on refreshing from the beginning of the list every time i pop it back up after a went to my home screen or a other app. So when i re-open the a...

roycallant

Casual Listener

815 Views

4 replies

1 likes

  • 815 Views
  • 4 replies
  • 1 likes

Not Allowed Sign In

I'm Having Trouble With My App, When I Try To Sign In It Tells Me My Username Or Password Is Incorrect, I've Tried Resetting Password Numerous Times To No Avail, Can Anyone Shed Any Light On This?

Newbie

I'm Having Trouble With My App, When I Try To Sign In It Tells Me My Username Or Password Is Incorrect, I've Tried Resetting Password Numerous Times To No Avail, Can Anyone Shed Any Light On This?

492 Views

0 replies

0 likes

  • 492 Views
  • 0 replies
  • 0 likes

Downloaded songs

I want the songs that I download to show up in my music player of choice weather it be the stock android player or a 3rd party player that one feature alone that I could not do ended my choice for premium subscription if u can get this to work I know...

Casual Listener

I want the songs that I download to show up in my music player of choice weather it be the stock android player or a 3rd party player that one feature alone that I could not do ended my choice for pr...

Icey9

Casual Listener

698 Views

2 replies

0 likes

  • 698 Views
  • 2 replies
  • 0 likes

Some songs play on windows but won't play on android

Hey, so I just got the premium service of spotify since it came to Canada and I've been looking forward to having this app for a while now. However I'm running into an issue that is making me think about downgrading myservice. I've imported my playli...

Casual Listener

Hey, so I just got the premium service of spotify since it came to Canada and I've been looking forward to having this app for a while now. However I'm running into an issue that is making me think a...

snakefoot

Music Fan

792 Views

4 replies

0 likes

  • 792 Views
  • 4 replies
  • 0 likes

ALAC and Android

I just imported all my CD's on to my computer, in ALAC through iTunes, and it plays well on my PC through Spotify. But when I export them to my Android phone, they won't play. I see other people made comments about this issue 2½ years ago, but with n...

Visitor

I just imported all my CD's on to my computer, in ALAC through iTunes, and it plays well on my PC through Spotify. But when I export them to my Android phone, they won't play. I see other people made...

snakefoot

Music Fan

1318 Views

1 replies

0 likes

  • 1318 Views
  • 1 replies
  • 0 likes

ALAC bug still there!

Dear Spotify staff, what's the whole point of synchronizing ALAC (Apple Loseless Audio Codec) files if the Android client can't play them back? I know this bug (and missing feature) has been reported time ago, but it is still there. Every other optio...

Music Fan

Dear Spotify staff,   what's the whole point of synchronizing ALAC (Apple Loseless Audio Codec) files if the Android client can't play them back?   I know this bug (and missing feat...

snakefoot

Music Fan

1114 Views

1 replies

5 likes

  • 1114 Views
  • 1 replies
  • 5 likes

Spotify Android App will not play Local Files (M4A / ALAC)

I have created a Playlist and made it "Available offline" on Spotify Destop (Windows 10), and retrieved it on my android tablet (Samsung Tab3 Wifi). Spotify Desktop will properly recognize M4A / ALAC files and play these fine locally (When 16 bit). A...

Music Fan

I have created a Playlist and made it "Available offline" on Spotify Destop (Windows 10), and retrieved it on my android tablet (Samsung Tab3 Wifi).   Spotify Desktop will properly recognize M...

snakefoot

Music Fan

2640 Views

1 replies

0 likes

  • 2640 Views
  • 1 replies
  • 0 likes

Songs saved for offline play aren't available offline

As the topic says, I have a bunch of music saved for offline play, however, I often notice that they're not. I frequently get up in the morning and notice before I go to work that Spotify is downloading hundreds of songs, and they're all songs that I...

Newbie

As the topic says, I have a bunch of music saved for offline play, however, I often notice that they're not. I frequently get up in the morning and notice before I go to work that Spotify is download...

797 Views

0 replies

0 likes

data manipulation
data usage
data usage on wifi
Offline Content
  • 797 Views
  • 0 replies
  • 0 likes

Solved!! Random shuffle only, not able to advance to next song - problem with Android only

On my desktop version of Spotify, I am able to advance to the next song. With my android version I am not. The only thing that shows up is "Random Shuffle" no option to skip to next song.

Casual Listener

On my desktop version of Spotify, I am able to advance to the next song. With my android version I am not. The only thing that shows up is "Random Shuffle" no option to skip to next song.

blazeparson

Casual Listener

825 Views

2 replies

0 likes

  • 825 Views
  • 2 replies
  • 0 likes

Closing application.

Good morning, how do I stop being Beta? The application this very bad on my Galaxy note 4 it is closing all the time. I want to go back to normal application.

Music Fan

Good morning, how do I stop being Beta? The application this very bad on my Galaxy note 4 it is closing all the time. I want to go back to normal application.

jonasherdegen

Community Legend

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes