Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I want to share my account with someone but I don't want them logging into my Facebook to get access to it. How do I change to just a username & password?
I want to share my account with someone but I don't want them logging into my Facebook to get access to it. How do I change to just a username & password?
Newbie
665 Views
1 replies
0 likes
Following this tutorial I disallowed the android App to access Ressources used for controlling music between the devices via "Spotify connect":https://community.spotify.com/t5/Help-Android/UNOFFICIAL-GUIDE-How-to-disable-Spotify-Connect/td-p/978249 B...
Following this tutorial I disallowed the android App to access Ressources used for controlling music between the devices via "Spotify connect": https://community.spotify.com/t5/Help-Android/UNOFFICI...
713 Views
0 replies
0 likes
I upgraded to premium, was charged, didn't receive and email receipt, and still have free. I have tried reinstalling and logging out and back in. I do not know what to do. This is on a galaxy s6 edge.
I upgraded to premium, was charged, didn't receive and email receipt, and still have free. I have tried reinstalling and logging out and back in. I do not know what to do. This is on a galaxy s6 edge.
Community Legend
1509 Views
10 replies
0 likes
I have a large number of playlists on my Android phone. However, most of the playlists say "loading" and it takes many, many minutes to load these playlists, if at all. Does anyone know if there is certain reason this happens? Do I have too many play...
I have a large number of playlists on my Android phone. However, most of the playlists say "loading" and it takes many, many minutes to load these playlists, if at all. Does anyone know i...
332 Views
0 replies
0 likes
Hallo alle zusammen, ich habe einen Premium account. Seit dem letzten Update kommt beim Download von Songs, Playlists immer die Fehlermeldung: maximalen Download erreicht - bitte andere Songs löschen bevor wieder neue offline gehört werden können. Je...
Hallo alle zusammen, ich habe einen Premium account. Seit dem letzten Update kommt beim Download von Songs, Playlists immer die Fehlermeldung: maximalen Download erreicht - bitte andere Song...
Community Legend
863 Views
5 replies
0 likes
I would have thought this a common question but I'm not having much luck. When I ask Google Now to play "song" by "band" or similar, it works fine but only uses Google Play to do so. I want it to use Spotify as the default as I only use GP as a basic...
I would have thought this a common question but I'm not having much luck. When I ask Google Now to play "song" by "band" or similar, it works fine but only uses Google Play to do so. I want it to use...
1196 Views
0 replies
3 likes
Posting again and hoping for a response before I have to cancel Premium because of it. Hello, I have a Droid Razr M, and I can't play my local files on my Android phone. I have premium, and when I download a playlist/songs to my phone, they come up a...
Posting again and hoping for a response before I have to cancel Premium because of it. Hello, I have a Droid Razr M, and I can't play my local files on my Android phone. I have prem...
337 Views
0 replies
0 likes
hola versión 3.3.0.988 tiene problemas cin Bluetooth del auto.. conecta escuxho 1 cancion o dos y se desconecta.. anted funcionaba de maravillas ahora no se que pasa
hola versión 3.3.0.988 tiene problemas cin Bluetooth del auto.. conecta escuxho 1 cancion o dos y se desconecta.. anted funcionaba de maravillas ahora no se que pasa
Casual Listener
1765 Views
3 replies
2 likes
i keep getting the message that i have already sync the offline playlist with 3 devices, i already uninstalled from all of them but i still can't download my playlist for my new phone! what should i do to make it work????
i keep getting the message that i have already sync the offline playlist with 3 devices, i already uninstalled from all of them but i still can't download my playlist for my new phone! what should i ...
488 Views
0 replies
0 likes
When I save more music, albums, songs etc. to my account. It dissapear after a while, even if I dosen't log out or anythin else...Anyone got som solutions??? Note that I uses 2 mobile phones, Motorola X and windows pc.
When I save more music, albums, songs etc. to my account. It dissapear after a while, even if I dosen't log out or anythin else... Anyone got som solutions??? Note that I uses 2 mobile ph...
Regular
510 Views
2 replies
0 likes
Have there been changes to the free upgrade to premium with Vodafone UK? My account suddenly lost all the play lists this week.How do I find out about changes to my account? Do Spotify have a way for me to access my info they have?Morganite
Have there been changes to the free upgrade to premium with Vodafone UK? My account suddenly lost all the play lists this week. How do I find out about changes to my account? Do Spotify have a way f...
328 Views
0 replies
0 likes
I'm using Spotify on my Samsung Galaxy S3 (Android 4.3). Lately, when I listen to Spotify through my mobile phone, which is linked with bluetooth to a LG soundbar, the bluetooth connection breaks up after every song and it needs to be reconnected aft...
I'm using Spotify on my Samsung Galaxy S3 (Android 4.3). Lately, when I listen to Spotify through my mobile phone, which is linked with bluetooth to a LG soundbar, the bluetooth connection breaks up ...
Newbie
861 Views
4 replies
0 likes
Okay so I have a spotty account and I tried to sign on on my buddy's phone and it kept saying the password was wrong which it wasn't. So I try to sign in on my phone and it says the same thing but when I try to sign in not on the spotty app it works....
Okay so I have a spotty account and I tried to sign on on my buddy's phone and it kept saying the password was wrong which it wasn't. So I try to sign in on my phone and it says the same thing but wh...
283 Views
0 replies
0 likes
Hey all, I have premium on my andriod and pc. have no problem on my pc but when i use it on my android with the phone locked it randomly force closes itself? Anybody else having this issue?
Hey all, I have premium on my andriod and pc. have no problem on my pc but when i use it on my android with the phone locked it randomly force closes itself? Anybody else having this issue?&...
410 Views
0 replies
0 likes
I am very annoyed that i pay for a service and cannot have access to the internet Using wifi.. "no internet connection available"I have tried it on both my Xperia Z2 and Samsung S5 with no luck.. It is that bad that i'd have to say that i can only us...
I am very annoyed that i pay for a service and cannot have access to the internet Using wifi.. "no internet connection available" I have tried it on both my Xperia Z2 and Samsung S5 with no luck.. I...
Casual Listener
904 Views
2 replies
0 likes
please help me connect my Facebook account to my Spotify account I use different email for both accounts.
please help me connect my Facebook account to my Spotify account I use different email for both accounts.
Music Fan
483 Views
2 replies
0 likes
Kann ich mich bei Spotify auch im Ausland anmelden? Wenn ja, wie?
Kann ich mich bei Spotify auch im Ausland anmelden? Wenn ja, wie?
691 Views
0 replies
0 likes
I recently upgraded my phone to a Galaxy S6, and when I went to sync my Spotify app with my Local Files on my PC, none of them were able to sync with my phone, this after making all my Playlists available offline. For some of the playlists I have tha...
I recently upgraded my phone to a Galaxy S6, and when I went to sync my Spotify app with my Local Files on my PC, none of them were able to sync with my phone, this after making all my Playlists avai...
Music Fan
1425 Views
1 replies
0 likes
Can anyone help me please every time I try and listen to any playlist , after a few mins the whole app just shuts down .. No error message and it doesn't matter what playlist I am listening tooCan anyone advise me pleaseThank you
Can anyone help me please every time I try and listen to any playlist , after a few mins the whole app just shuts down .. No error message and it doesn't matter what playlist I am listening too Ca...
343 Views
0 replies
0 likes
I can see the controls (add, previous Song, pause, next Song) but when i press them, nothing happens.I'm using lollipop on a Asus zenfone 5.And just to clarify, i CAN see the controls, both in the lockscreen and the notification bar, but they don't w...
I can see the controls (add, previous Song, pause, next Song) but when i press them, nothing happens. I'm using lollipop on a Asus zenfone 5. And just to clarify, i CAN see the controls, both in th...
Casual Listener
1498 Views
3 replies
1 likes
