Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6146 Views

0 replies

7 likes

  • 6146 Views
  • 0 replies
  • 7 likes

I am uninstalling spotify

I have read so many posts about this it makes me mad.I installed spotify today, and it hijacked my S5's lockscreen with a spotify Screensaver.I hate not having control of my phone you absolute wanders.

Newbie

I have read so many posts about this it makes me mad. I installed spotify today, and it hijacked my S5's lockscreen with a spotify Screensaver. I hate not having control of my phone you absolute wa...

297 Views

0 replies

0 likes

  • 297 Views
  • 0 replies
  • 0 likes

Device limit problem in offline mode

Hello all I've got a problem with Offline Mode since few weeks. I saw that when the phone is rebooted with Offline mode activated, spotify had disconnected the session.So OK click on "Connection" and he asks for turn off the Offline mode. So OK again...

Regular

Hello all 🙂   I've got a problem with Offline Mode since few weeks.   I saw that when the phone is rebooted with Offline mode activated, spotify had disconnected the session. So OK cl...

choubidou7667

Regular

1046 Views

7 replies

1 likes

  • 1046 Views
  • 7 replies
  • 1 likes

Help

What does it mean offline if I'm connected to wifi????

Newbie

What does it mean offline if I'm connected to wifi????

Skellingtor

Community Legend

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Cannot login to app on new phone - Thinks I'm registering

I got a new galaxy s6 (previously also had a galaxy s5). I attempted to login with my usual email and password, but I received the error message, "You've already created an account with this email address." I have uninstalled and reinstalled the app,...

Newbie

I got a new galaxy s6 (previously also had a galaxy s5). I attempted to login with my usual email and password, but I received the error message, "You've already created an account with this email ad...

julianalsantos

Newbie

693 Views

4 replies

0 likes

  • 693 Views
  • 4 replies
  • 0 likes

Resume playing on different device

Hi, everytime when I try to login on Spotify on my android phone I get the error message that it is currently not availabe to log in.I tried it different times but I got always the same error message. Can someone help me? Thanks a lot in advance. PS:...

Casual Listener

Hi,   everytime when I try to login on Spotify on my android phone I get the error message that it is currently not availabe to log in. I tried it different times but I got always the same er...

Buenyamin-kilin

Casual Listener

660 Views

2 replies

0 likes

Login
  • 660 Views
  • 2 replies
  • 0 likes

I can't open the app

Casual Listener

RoyHS00

Newbie

386 Views

3 replies

0 likes

  • 386 Views
  • 3 replies
  • 0 likes

External equalizers not working with Spotify

I'm using Spotify on a 2nd gen Motorola Moto LTE, Android version 5.0.2. I'm trying to get an external equalizer to work with Spotify, as the bundled one is close to worthless (as it doesn't allow setting the levels of the bands, just choosing betwee...

Newbie

I'm using Spotify on a 2nd gen Motorola Moto LTE, Android version 5.0.2. I'm trying to get an external equalizer to work with Spotify, as the bundled one is close to worthless (as it doesn't allow se...

958 Views

0 replies

0 likes

Android
Equalizer
Lollipop
Motorola Moto 2nd gen
  • 958 Views
  • 0 replies
  • 0 likes

Offline playlists constantly being reset, what is happening?

I was recently on a trip to a place without service and when I get there I find all my offline tracks are no longer downloaded. This has happened twice since then. I redownload everything and it continues to happen. I saw someone else got a Spotify e...

Casual Listener

I was recently on a trip to a place without service and when I get there I find all my offline tracks are no longer downloaded. This has happened twice since then. I redownload everything and it cont...

Pappus

Casual Listener

1441 Views

11 replies

0 likes

  • 1441 Views
  • 11 replies
  • 0 likes

Solved!! android and ipad

admin can please take this away, i found a way to make it done!   

Newbie

admin can please take this away, i found a way to make it done! 😃    

ste_wilko

Music Fan

531 Views

1 replies

0 likes

  • 531 Views
  • 1 replies
  • 0 likes

Samsung S3 Spotify 3.3.0.988 Problem in bluetooth

Spotify version 3.3.0.988 for the bluetooth function to go to the next song, please update.

Regular

Spotify version 3.3.0.988 for the bluetooth function to go to the next song, please update.

Mterre

Regular

618 Views

1 replies

0 likes

  • 618 Views
  • 1 replies
  • 0 likes

I cannot get into my account!

I do not remember my password for my wisconsinlove account, it has 17 playlists, and is a premium account and the account I want connected to fb. I have tried everything, so I created a new accounto with a different email but I want my playlists or t...

Casual Listener

I do not remember my password for my wisconsinlove account, it has 17 playlists, and is a premium account and the account I want connected to fb. I have tried everything, so I created a new accounto ...

BlondeGirlie

Casual Listener

414 Views

2 replies

0 likes

  • 414 Views
  • 2 replies
  • 0 likes

No internet connection when WiFi is working perfectly - Android Note 4

My wifiis running perfectly at my house yet Spotify is not letting me connect still. However, It lets me connect when I'm on 3G.I am using the most recent update of Spotify on Android 5.0.1 on a Samsung Note 4 I have tried re-installing it multiple t...

Newbie

My wifiis running perfectly at my house yet Spotify is not letting me connect still. However, It lets me connect when I'm on 3G. I am using the most recent update of Spotify on Android 5.0.1 on a Sa...

brnmndt

Newbie

1230 Views

2 replies

0 likes

  • 1230 Views
  • 2 replies
  • 0 likes

Wi-Fi problems

My Spotify app on my phone does not like using Wi-Fi, but enjoys using up my mobile data. Using spotify on my desktop with my Wi-Fi works fine. Can I have some help resolving this issue with the app on my phone? Thanks.

Music Fan

My Spotify app on my phone does not like using Wi-Fi, but enjoys using up my mobile data. Using spotify on my desktop with my Wi-Fi works fine. Can I have some help resolving this issue with the app ...

Kokafones

Music Fan

472 Views

1 replies

0 likes

  • 472 Views
  • 1 replies
  • 0 likes

Spotify on tablet got same limitation as on mobile

Spotify say that without premium we can listen any song on PC or Tablet, and the random play is only on mobile. That's wrong, on my tablet (galxy note pro 12.2), i only have the fukin' random play. Spotify really sux. THAT is the legal offer of music...

Music Fan

Spotify say that without premium we can listen any song on PC or Tablet, and the random play is only on mobile. That's wrong, on my tablet (galxy note pro 12.2), i only have the fukin' random play. S...

sapasss

Music Fan

1250 Views

2 replies

0 likes

  • 1250 Views
  • 2 replies
  • 0 likes

Album Art In Local Files Not showing during playback.....

So basically, i synched a few japanese songs from my PC client to my mobile client. Album Art images on my Desktop shows perfectly in spotify. When i show the menu option for this particular song, album art is clearly shown.. But...When i open the so...

Visitor

So basically, i synched a few japanese songs from my PC client to my mobile client. Album Art images on my Desktop shows perfectly in spotify. When i show the menu option for this particular song, al...

691 Views

0 replies

0 likes

  • 691 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Green ARGB

Basically trying to get my power widget colour to match up my Spotify. But I can't for the life of me find out ARGB for Spotify Green. Anybody know what it is?

Regular

Basically trying to get my power widget colour to match up my Spotify.  But I can't for the life of me find out ARGB for Spotify Green.  Anybody know what it is?

Timalay

Regular

1194 Views

4 replies

0 likes

  • 1194 Views
  • 4 replies
  • 0 likes

Can you download music if you have premium

Can you download your music from Spotify if you have the premium to your Android music media player or can they be save to your SD card

Newbie

Can you download your music from Spotify if you have the premium to your Android music media player or can they be save to your SD card

driveflanger

Community Legend

1438 Views

3 replies

0 likes

  • 1438 Views
  • 3 replies
  • 0 likes

Getting a connection error on wifi

Hi, I'm getting non-stop connection error on my HTC M8, I've already unistalled it 4 times. I have to redownload all my music EACH TIME. It's getting really anoying. It work until I connect on my laptop and then it's gone forever. Please do something...

Casual Listener

Hi,   I'm getting non-stop connection error on my HTC M8, I've already unistalled it 4 times. I have to redownload all my music EACH TIME. It's getting really anoying.    It work u...

mathieu452

Casual Listener

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Tried upgrading to premium and get the following message

PAYMENT ERRORYou've reached the limit on active subscriptions per mobile number for SPOTIFYI had spotify premium before and I was in offline mode for 30 days so it reset me to free spotify. Now a cant get premium or pay for it or anything.PLEASE HELP

Casual Listener

PAYMENT ERROR You've reached the limit on active subscriptions per mobile number for SPOTIFY I had spotify premium before and I was in offline mode for 30 days so it reset me to free spotify. N...

826 Views

0 replies

3 likes

  • 826 Views
  • 0 replies
  • 3 likes