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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6079 Views

0 replies

7 likes

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Can't save songs to playlist

I can't save songs to a playlist? Why? Every time i drag the song to my playlist it "acts" normal, but it's not saved. I have had this problem since i got spotify premium and it sucks to pay for something that doesn't work If im loggin out of my acco...

Visitor

I can't save songs to a playlist? Why? Every time i drag the song to my playlist it "acts" normal, but it's not saved. I have had this problem since i got spotify premium and it sucks to pay for some...

324 Views

0 replies

0 likes

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Solved!! How to get 7day trail

Basically i dont know if i should spend on the premium so i wanted 7day trail i cant find it help

Newbie

Basically i dont know if i should spend on the premium so i wanted 7day trail i cant find it help

jean3601

Community Legend

775 Views

1 replies

0 likes

Trail
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  • 1 replies
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New phone

I just got a new phone and upgraded to premium, and every time I try to log in on said phone it just tells me I have already created an account with this email and just goes back to the log in screen, can anyone tell me what I am doing wrong?

Newbie

I just got a new phone and upgraded to premium, and every time I try to log in on said phone it just tells me I have already created an account with this email and just goes back to the log in screen...

Ohwowheyitslj

Newbie

885 Views

7 replies

0 likes

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Solved!!Superuser Contribution I don't want to shuffle play on my phone

I upgraded spotify to premium, but my playlists still shuffle. I don't want them to shuffle. How do I make it so I can just listen to my music in the order I have my playlists?? I'm using a samsung galaxy 4.

Casual Listener

I upgraded spotify to premium, but my playlists still shuffle. I don't want them to shuffle. How do I make it so I can just listen to my music in the order I have my playlists??   I'm using a ...

patrickbucher

Casual Listener

10374 Views

6 replies

1 likes

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  • 1 likes

HELP! How to move own playlist from spotify to PC or ipod

Hi am Premium because I would like to have some from Spotify playlist on my desktop. but I do not manage to get it done. Is there a way? If not. does anybody know a way to get the plaliyt on to ipod? I pay 9.99 per month and I do not want to use prem...

Visitor

Hi am Premium because I would like to have some from Spotify playlist on my desktop. but I do not manage to get it done. Is there a way?    If not. does anybody know a way to get the plal...

user-removed

Not applicable

528 Views

3 replies

0 likes

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Tracks not playing offline + incomplete downloads

Hoping this is a well trodden path... Tracks repeatedly downloading despite previously showing as downloaded and available offline, and then automatically un-downloading for some reason. Tracks showing as available offline do not play offline, and Sp...

Newbie

Hoping this is a well trodden path...    Tracks repeatedly downloading despite previously showing as downloaded and available offline, and then automatically un-downloading for some reaso...

523 Views

0 replies

0 likes

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Can't pay via phone despite having £10 credit avaliable. Exceeded active subscriptions? Please help

Hi,I tried to pay via phone credit as I am currently awaiting a replacement bank card. When I past my number into the app followed by the code I received I am told I have exceeded the amount of active subscriptions I have! I only have one Spotify acc...

Newbie

Hi, I tried to pay via phone credit as I am currently awaiting a replacement bank card. When I past my number into the app followed by the code I received I am told I have exceeded the amount of act...

354 Views

0 replies

0 likes

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Offline Songs Skipping/Jumping After Around 10 Seconds

So I'm habing a proplem where some albums that I download do not work properly. I try play songs and after about 10 seconds it will automatically go to the next song and this sometimes happens with multiple songs in a row. It only happens on some of ...

Regular

So I'm habing a proplem where some albums that I download do not work properly. I try play songs and after about 10 seconds it will automatically go to the next song and this sometimes happens with m...

Binsk

Regular

1892 Views

6 replies

0 likes

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  • 6 replies
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Solved!! I can't download my offline music

Hello, Spotify-Community! Since the new update with the new color of Spotify is out,I can't download my offline music on my Android anymore (HTC One M7).I'm in the same WLAN-Network, Spotify is on PC and Android open, but it's always said "Waiting fo...

Casual Listener

Hello, Spotify-Community!   Since the new update with the new color of Spotify is out, I can't download my offline music on my Android anymore (HTC One M7). I'm in the same WLAN-Network, Spo...

grahamalex

Newbie

6293 Views

9 replies

0 likes

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bluetooth problem / Samsung S3 mini

Hi there,since this morning I have bt connection problems with my headphones. The display shows "Bluetooth-Freigabe angehalten" (which means "bt connection stopped") and my headphones loose connection. After a few seconds it reconnects, but when the ...

Newbie

Hi there, since this morning I have bt connection problems with my headphones. The display shows "Bluetooth-Freigabe angehalten" (which means "bt connection stopped") and my headphones loose connect...

561 Views

0 replies

0 likes

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spotify doesn`t save to sd card

Hi, it's not working. I followed the (pretty useless) "delete your cache in settings" and also reinstalled the app. Still,when syncing an Offline Playlist it saves to the phone, NOT the SD Card. Any ideas or help on this pretty major bug?

Casual Listener

Hi,   it's not working. I followed the (pretty useless) "delete your cache in settings" and also reinstalled the app. Still,when syncing an Offline Playlist it saves to the phone, NOT the SD C...

hellomrjones

Casual Listener

456 Views

2 replies

0 likes

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  • 2 replies
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Bluetooth connection with Porsche PCM does not work

When I play a playlist with my android mobile phone ( xperiaz3) on my Porsche PCM Entertainment sytem ( connection via bluetooth) the playlist starts to play but after every 15 seconds the next song is played resp started. With my old mobile phone al...

Newbie

When I play a playlist  with  my android mobile phone ( xperiaz3) on my  Porsche PCM Entertainment sytem ( connection via bluetooth) the playlist starts to play but after every 15...

1118 Views

0 replies

0 likes

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Spotify disables bluetooth after every played track.

Hi there folks.When I'm using my bluetooth headphones Spotify turns of my bluetooth after every single track it has played. It's not just kicking out my phones it acctually turns the bluetooth off, so I need to reactivate it manually, then make a new...

Casual Listener

Hi there folks. When I'm using my bluetooth headphones Spotify turns of my bluetooth after every single track it has played. It's not just kicking out my phones it acctually turns the bluetooth of...

willh21

Newbie

4506 Views

25 replies

2 likes

Spotify tech problem
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  • 25 replies
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Spotify content blocked

I'am using a Samsung Galaxy s5. There is a option you can hide sensitive content. messages from Whats app, Facebook will be blocked so they can't be read on the lock screen of your phone. But when I use spotify the content also is blocked so I can't ...

Newbie

I'am using a Samsung Galaxy s5. There is a option you can hide sensitive content. messages from Whats app, Facebook will be blocked so they can't be read on the lock screen of your phone. But wh...

280 Views

0 replies

0 likes

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Phone disconnects from car Bluetooth when skipping a song on Spotify.

How's that for an oddly specific problem? Using a Samsung Galaxy Ace 3, Spotify and the car Bluetooth (Suzuki Swift, if that's relevant). Phone connects to Bluetooth no problem. To the problem: When selecting a song from a playlist or artist (I assum...

Gig Goer

How's that for an oddly specific problem?   Using a Samsung Galaxy Ace 3, Spotify and the car Bluetooth (Suzuki Swift, if that's relevant).    Phone connects to Bluetooth no proble...

0ruessel0

Casual Listener

2206 Views

4 replies

0 likes

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  • 4 replies
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installation error android

First my music wasn't working. Every time I tried to play a song a blue box appeared advertising the premium feature So I uninstalled the app. When I tried to reinstall it said installation error (-504). When I tried to download the installer a messa...

Regular

First my music wasn't working. Every time I tried to play a song a blue box appeared advertising the premium feature So I uninstalled the app. When I tried to reinstall it said installation error (-5...

Teresa

Roadie

2847 Views

10 replies

0 likes

Android
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Listening offline only once?

Just got Spotify. Went to listen to the playlist offline and I could only listen to the song once. Is this how Spotify works? Do I have wrong setting on my android tab? Thanks for your help

Newbie

Just got Spotify. Went to listen to the playlist offline and I could only listen to the song once. Is this how Spotify works? Do I have wrong setting on my android tab? Thanks for your help

ErickRGuetta

Community Legend

284 Views

1 replies

0 likes

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Solved!! Make July's payment now with two credit cards

Please charge $5.00 to VISA card # Please charge $5.00 to VISA card #For my July Spotify Premium payment (for July only). A new and permanent credit card will be assigned to my account exactly on 08/12/15 to prevent any further declined or NSF charge...

Visitor

Please charge $5.00 to VISA card # <snip - mod edit> Please charge $5.00 to VISA card #<snip - mod edit> For my July Spotify Premium payment (for July only). A new and permanent credit ...

meahtenoha

Spotify

760 Views

3 replies

0 likes

Please respond to email : phfb60@gmail.com
  • 760 Views
  • 3 replies
  • 0 likes