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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5153 Views

0 replies

6 likes

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sound distortion

Hello, I have a Google Nexus 5 and since I downloaded the new operating system last week there is considerable sound distortion during the songs on my playlists. I've checked the earphones and they work fine in other devices, also the phone plays mus...

Casual Listener

Hello,   I have a Google Nexus 5 and since I downloaded the new operating system last week there is considerable sound distortion during the songs on my playlists. I've checked the earphones a...

jwandrews81

Casual Listener

1064 Views

2 replies

1 likes

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trouble with continuous listening to songs

I just updated my sportify app on my sony xperia z2, but for some reason, my music won't go to the next song when the song i started with ended. This happens only (I think) with songs that aren't from spotify. If i want to go to the next song i have ...

Newbie

I just updated my sportify app on my sony xperia z2, but for some reason, my music won't go to the next song when the song i started with ended. This happens only (I think) with songs that aren't fro...

bjornfers

Casual Listener

8185 Views

39 replies

3 likes

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  • 39 replies
  • 3 likes

Cannot log in on app

I recently re-download ed spotify after a long time without it. My original account was connected to Facebook with the email (address removed). After re-downloading the app I've been unable to log into it. Whenever I hit log in through Facebook it sa...

Casual Listener

I recently re-download ed spotify after a long time without it. My original account was connected to Facebook with the email (address removed). After re-downloading the app I've been unable to log in...

Daniel

Community Legend

561 Views

1 replies

0 likes

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The autumn offering

All the sudden I can't listen to the autumn offering they are still on Spotify but I can't get to their music, why?

Newbie

All the sudden I can't listen to the autumn offering they are still on Spotify but I can't get to their music, why?

Daniel

Community Legend

315 Views

1 replies

0 likes

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Music

All my music is gone!!

Newbie

All my music is gone!!

237 Views

0 replies

0 likes

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No puedo accesar nuevamente a mi suscripciòn en Premium

En un plan con Movistar tengo S Premium gratis y lo habìa tenido en mi cel anterior (un Sony), pero me lo robaron y comprè otro cel (Alcatel) y ya no puedo entrar a mi cuenta Premium. No me lo han podido arreglar en atenciòn a clientes. Me dijeron un...

Newbie

En un plan con Movistar tengo S Premium gratis y lo habìa tenido en mi cel anterior (un Sony), pero me lo robaron y comprè otro cel (Alcatel) y ya no puedo entrar a mi cuenta Premium. No me lo han po...

327 Views

0 replies

0 likes

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Next song does not play on Sony z5 compaqt

Have saved playlist to phone and using mobile data as well but Spotify will only play one song then stops and will not play next song works fine on my android tablet but not on my phone

Newbie

Have saved playlist to phone and using mobile data as well but Spotify will only play one song then stops and will not play next song works fine on my android tablet but not on my phone

Shaunmcgrath-gb

Casual Listener

494 Views

2 replies

0 likes

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Spotify doesn't work in Wifi

Hello dear forumI'm getting mighty desperate:I've recently bought the Samsung Galaxy Tab S (newest firmware update) and wanted to install Spotify. This has worked well, but I can not log in an existing WLAN connection. In other WLAN networks it works...

Visitor

Hello dear forum I'm getting mighty desperate: I've recently bought the Samsung Galaxy Tab S (newest firmware update) and wanted to install Spotify. This has worked well, but I can not log in a...

theprev7

Casual Listener

3603 Views

11 replies

2 likes

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  • 11 replies
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why free?

i want to use my premium account to my new phone bec i broke the previous one, but spotify is giving me an option to go on premium again? why?

Casual Listener

i want to use my premium account to my new phone bec i broke the previous one, but spotify is giving me an option to go on premium again? why?

Daniel

Community Legend

447 Views

3 replies

0 likes

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Troubleshout on 5Ghz Network

Hello everybody, I face a problem with Spotify since i have changed my router, now the network in house is 5Ghz.My phone is a Nexus 5 (not a 2015, the first one) and i'm connected to this network, i can browse internet, play internet games but when i...

Casual Listener

Hello everybody,   I face a problem with Spotify since i have changed my router, now the network in house is 5Ghz. My phone is a Nexus 5 (not a 2015, the first one) and i'm connected to ...

galinier

Casual Listener

1597 Views

2 replies

0 likes

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Streaming from Laptop to Mobile - does this use data on mobile

I've got Spotify running on my laptop. With the recent capability to stream on multiple devices, I now see a pop-up on my phone saying Spotify is running on device XXXXX. If I then choose to listen on my phone, does this use phone data? Or is the dat...

Newbie

I've got Spotify running on my laptop.  With the recent capability to stream on multiple devices, I now see a pop-up on my phone saying Spotify is running on device XXXXX.  If I then c...

Daniel

Community Legend

305 Views

1 replies

0 likes

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How to connect my Yamaha N-R301 network receiver to Spotify?

Hi, May I know how to connect my Yamaha N-R301 network receiver to Spotify? I have the receiver connected to my home network. Thanks.

Newbie

Hi,   May I know how to connect my Yamaha N-R301 network receiver to Spotify? I have the receiver connected to my home network.   Thanks.

Daniel

Community Legend

424 Views

1 replies

0 likes

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  • 1 replies
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I can't download more than 100 songs

I want to download more songs because Spotify told me that my device doesn't has enough storage. But I have about 1GB of storage in my device though. Please, how can I download more music if Spotify says that we can download 3.334 songs...

Newbie

I want to download more songs because Spotify told me that my device doesn't has enough storage. But I have about 1GB of storage in my device though. Please, how can I download more music if Spotify ...

Daniel

Community Legend

491 Views

1 replies

0 likes

Android
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contraseña

No puedo restablecer mi contraseña y ya me enviaron el mail para hacerlo pero algo pero algo estoy haciendo mal

Newbie

No puedo restablecer mi contraseña y ya me enviaron el mail para hacerlo pero algo pero algo estoy haciendo mal

336 Views

0 replies

0 likes

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Log in trouble

Every time I try and login, Spotify replies with a notification that says, "You already have an account with this username" and stops me from logging in. Please help. I've tried redoing my PW but every time I change it, it tells me my session has bee...

Casual Listener

Every time I try and login, Spotify replies with a notification that says, "You already have an account with this username" and stops me from logging in. Please help. I've tried redoing my PW but eve...

drabstinker

Casual Listener

415 Views

2 replies

0 likes

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Losing saved music

I will save albums or songs to my account but days later when I go to listen to them they are gone and I have to re save them. Dose not happen with all albums. In some cases it's the same artiest. Any help would be Awsome. Thank you

Newbie

I will save albums or songs to my account but days later when I go to listen to them they are gone and I have to re save them. Dose not happen with all albums. In some cases it's the same artiest. An...

em_glass

Newbie

381 Views

1 replies

0 likes

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Spotify dejo de funcionar en galaxy s 5

Desde la actualización del 5 de octubre no encuentro solución, le escribo al soporte tecnico y nada.. lamentable.. necesito ayuda!

Newbie

Desde la actualización del 5 de octubre no encuentro solución, le escribo al soporte tecnico y nada.. lamentable.. necesito ayuda!

Nico

Community Legend

295 Views

1 replies

0 likes

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Galaxy s6 cant shuffle play songs in free version

I just tried the 7 day premium trial version and when it expires i can no longer shuffle play songs, i try reinstalling it but not working, i also try to get new account but still not working, can u fix my problem?

Newbie

I just tried the 7 day premium trial version and when it expires i can no longer shuffle play songs, i try reinstalling it but not working, i also try to get new account but still not working, can u ...

382 Views

0 replies

0 likes

can't shuffle play
Galaxy S6
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