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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 41983 Views
  • 65 replies
  • 25 likes
  • 41983 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877702 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877702 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26299 Views
  • 4 replies
  • 0 likes
  • 26299 Views
  • 4 replies
  • 0 likes

Solved!! Option called "Sync by mobile"

Among my Android Spotify settings I have one called "Sincronizar por móvil - Desactivar recomendado (Synchronize mobile - Off recommended)". What is that option for? Thanks in advance!

  • Regular
  • Among my Android Spotify settings I have one called "Sincronizar por móvil - Desactivar recomendado (Synchronize mobile - Off recommended)". What is that option for?   Thanks in advance...
  • Daniel
  • Community Legend
  • 16075 Views
  • 3 replies
  • 0 likes
  • 16075 Views
  • 3 replies
  • 0 likes

Spotify cant connect

I can not connect to SpotifyI am getting an error message " stopped Spotify " and not openSorry i can not speak English , i used Google Translator

  • Newbie
  • I can not connect to Spotify I am getting an error message " stopped Spotify " and not open Sorry i can not speak English , i used Google Translator
  • Daniel
  • Community Legend
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Music randomly stops playing during Songs

Since i have the Spotify premium Account the Music randomly stops playing during the Songs on my Android mobile.this happens when i'm playing the Music online and offline. I hope you can help me because these problems started right after i signed in ...

  • Visitor
  • Since i have the Spotify premium Account the Music randomly stops playing during the Songs on my Android mobile. this happens when i'm playing the Music online and offline. I hope you can help me be...
  • Simpaty
  • Regular
  • 688 Views
  • 2 replies
  • 0 likes
  • 688 Views
  • 2 replies
  • 0 likes

Local Files "Waiting to download"

I recently upgraded my phone to a Galaxy S6, and when I went to sync my Spotify app with my Local Files on my PC, none of them were able to sync with my phone, this after making all my Playlists available offline. For some of the playlists I have tha...

  • Newbie
  • I recently upgraded my phone to a Galaxy S6, and when I went to sync my Spotify app with my Local Files on my PC, none of them were able to sync with my phone, this after making all my Playlists avai...
  • alagemo
  • Music Fan
  • 1345 Views
  • 1 replies
  • 0 likes
  • 1345 Views
  • 1 replies
  • 0 likes

Can't listen to songs

Hello, I am can't seem to find any songs by French singers Kendji Girac, and Frero Delavega and the new songs from Keen'V. Can you please put them online? Thanks Andre

  • Newbie
  • Hello, I am can't seem to find any songs by French singers Kendji Girac, and Frero Delavega and the new songs from Keen'V. Can you please put them online? Thanks Andre
  • Mosqueraa91
  • Casual Listener
  • 491 Views
  • 2 replies
  • 0 likes
  • 491 Views
  • 2 replies
  • 0 likes

SOLVED: Playlists and Songs will no longer Download to device

Edit:I have resolved this issue in a most unexpected way....On my Windows 10 Desktop, attempted to start the Spotify Windows Application and recieved an error that it wasn't resoponding. I went to task manager and killed the Spotify Process.As soon a...

  • Newbie
  • Edit: I have resolved this issue in a most unexpected way.... On my Windows 10 Desktop, attempted to start the Spotify Windows Application and recieved an error that it wasn't resoponding.  I...
  • 623 Views
  • 0 replies
  • 1 likes
  • not downloading
    Playlists
  • 623 Views
  • 0 replies
  • 1 likes

Won't save albums (android)

Spotify is not retaining the songs and albums I'm saving. For example, I saved an album and once I stop using the app it will not capture the album. Then I have go to artist and save album again. It still hasn't been saving songs or albums. Any sugge...

  • Newbie
  • Spotify is not retaining the songs and albums I'm saving. For example, I saved an album and once I stop using the app it will not capture the album. Then I have go to artist and save album again. It ...
  • Nico
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Look for Facebook friends on Spotify

Trying to look for Facebook friends on Spotify, the app shows that "there is an error" and my friends "haven't Spotify yet", even if they have already subscribed Spotify.I have already tried to reinstall the app.How can I solve this problem?Thank you...

  • Visitor
  • Trying to look for Facebook friends on Spotify, the app shows that "there is an error" and my friends "haven't Spotify yet", even if they have already subscribed Spotify. I have already tried to rei...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Spotify Gutscheinkarte geholt und hab sie eingelöst doch hab ich kein Premium wieso ?

Ich hab ein HTC One bin über Facebook in Spotify angemeldet hab mir gestern eine Spotify Gutscheinkarte geholt hab sie eingelöst doch trotzdem hab ich kein Premium kann mir da jemand weiter helfen wie ich das beheben kann?Denn dann sind mal einfach 1...

  • Regular
  • Ich hab ein HTC One bin über Facebook in Spotify angemeldet hab mir gestern eine Spotify Gutscheinkarte geholt hab sie eingelöst doch trotzdem hab ich kein Premium kann mir da jemand weiter helfen wi...
  • NoahGustavo
  • Casual Listener
  • 13412 Views
  • 11 replies
  • 1 likes
  • 13412 Views
  • 11 replies
  • 1 likes

Solved!! How to play local files on my Android device

I can play local files on my PC, but i have no idea how to add them on adroid device? My pc is connected wired, but everytime i try to play the playlist, it wont play. but it works on my PC.

  • Casual Listener
  • I can play local files on my PC, but i have no idea how to add them on adroid device? My pc is connected wired, but everytime i try to play the playlist, it wont play. but it works on my PC.
  • Tywnnvlad
  • Casual Listener
  • 598 Views
  • 5 replies
  • 0 likes
  • 598 Views
  • 5 replies
  • 0 likes

Bring back the old Spotify player from v2.8

I don't really like the zoom in and out transition of album art. That redesign also made the album arts smaller. I downgraded to Spotify 2.8 because of that.

  • Newbie
  • I don't really like the zoom in and out transition of album art. That redesign also made the album arts smaller. I downgraded to Spotify 2.8 because of that.
  • user-removed
  • Not applicable
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Tips for managing large music collections for offline play?

I have more music than fits on my mobile devices (Walkman and smartphone). I initially generated "Master" playlists for each music genre, but they are too large to fit in offline mode. Then I created "Mobile" lists with just a fraction of the songs o...

  • Regular
  • I have more music than fits on my mobile devices (Walkman and smartphone). I initially generated "Master" playlists for each music genre, but they are too large to fit in offline mode. Then I created...
  • asdfasdfkl
  • Regular
  • 649 Views
  • 2 replies
  • 0 likes
  • 649 Views
  • 2 replies
  • 0 likes

Vodafone Türkiye Spotify abone sorunu

3 aylık kampanya için başvurdum, ücret kesildi. Premium şifresi için mesaj gönderin denildi ama şifre gelmedi. Vodafone ile aranızda olan sorunu çözün yoksa deezer aboneliğimi devam ettireceğim

  • Newbie
  • 3 aylık kampanya için başvurdum, ücret kesildi. Premium şifresi için mesaj gönderin denildi ama şifre gelmedi. Vodafone ile aranızda olan sorunu çözün yoksa deezer aboneliğimi devam ettireceğim
  • 624 Views
  • 0 replies
  • 2 likes
  • 624 Views
  • 0 replies
  • 2 likes

How do I charge the premium to my phone bill

After my 3 Month $0.99 premium was over I canceled my Premium and then a couple days later I wanted to get Spotify Premium and charge it to my phone bill but I can't seem to find the "Boku for Spotify Premium" payment option and I don't know what to ...

  • Newbie
  • After my 3 Month $0.99 premium was over I canceled my Premium and then a couple days later I wanted to get Spotify Premium and charge it to my phone bill but I can't seem to find the "Boku for Spotif...
  • 1185 Views
  • 0 replies
  • 0 likes
  • 1185 Views
  • 0 replies
  • 0 likes

Solved!! ATTENTION : Here is how to get the old app back

I am running a non rooted , pretty much stock Atrix 4G. hated the new app and knew there was a way to get the old app back. (there is always a way) This was not my idea, I used instructions based on a comment made by "michabessems" Things you'll need...

  • Music Fan
  • ...ninstall the new app (syncing songs again will be a pain) Instructions   Download the older app via this link   http://download.spotify.com/android/SpotifyAndroid.apk   Drag a...
  • junaaaid
  • Visitor
  • 59681 Views
  • 16 replies
  • 7 likes
  • 59681 Views
  • 16 replies
  • 7 likes

Android volume changes bug

unning the spotify app version 3.1.0.117 on Android 5.1.1 on am s6 edge. The volume bounces around on every single song noattercliffe if I have equaliser enabled or not or crossfade on or not. Happens on Bluetooth and headphones.Is there a fix for th...

  • Casual Listener
  • unning the spotify app version 3.1.0.117 on Android 5.1.1 on am s6 edge. The volume bounces around on every single song noattercliffe if I have equaliser enabled or not or crossfade on or not. Happen...
  • jrgray6
  • Newbie
  • 887 Views
  • 2 replies
  • 2 likes
  • 887 Views
  • 2 replies
  • 2 likes

Android App no longer keeps my login info after powering device off

I've had my Android Car Stereo for about 9 months and kept my free spotify account on it.Starting last week, my login is no longer saved when I reboot the device.My friend used his premium account on it instead and it will keep the login info even af...

  • Newbie
  • I've had my Android Car Stereo for about 9 months and kept my free spotify account on it. Starting last week, my login is no longer saved when I reboot the device. My friend used his premium accoun...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

Offline Playlists are getting deleted

Hi, I am using Spotify with a premium account. Since years of 0 problems, I have now a issue, that the offline playlists on my mobile phone (Galaxy S5, 128GB SD card) are getting deleted every few days. Im using spotify on my desktop pc and in my off...

  • Casual Listener
  • Hi,   I am using Spotify with a premium account. Since years of 0 problems, I have now a issue, that the offline playlists on my mobile phone (Galaxy S5, 128GB SD card) are getting deleted eve...
  • ducksoup084
  • Regular
  • 483 Views
  • 6 replies
  • 0 likes
  • 483 Views
  • 6 replies
  • 0 likes

All Songs and Albums Gone on Mobile Device Only- Web OK

Hello- Two days ago I logged onto my mobile device (Samsung S5) and all of my songs and albums list were empty. My playlists were still there and complete. I logged onto the web player and all of my songs and albums were on there, so they are still l...

  • Casual Listener
  • Hello-  Two days ago I logged onto my mobile device (Samsung S5) and all of my songs and albums list were empty. My playlists were still there and complete. I logged onto the web player and all ...
  • hiltshop
  • Casual Listener
  • 281 Views
  • 2 replies
  • 0 likes
  • 281 Views
  • 2 replies
  • 0 likes

Can't share with Spotify friends

I have a friend who's on Spotify but doesn't have a facebook. I'm "following" them, and vice versa, however, I can't send them songs through spotify on my android app. I can send them songs via the desktop app on my windows computer, but it won't let...

  • Newbie
  • I have a friend who's on Spotify but doesn't have a facebook. I'm "following" them, and vice versa, however, I can't send them songs through spotify on my android app. I can send them songs via the d...
  • camillo75
  • Community Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes