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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5284 Views

0 replies

6 likes

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More than 3 devices althouth I have only one!

Spotify is still deleting my offline playlists on my Android smartphone. Every 1-3 weeks I have to download everything new it's getting very annoying! I am spotify user of the first hour and I've recommend it to many friends and I have the fealing fr...

Casual Listener

Spotify is still deleting my offline playlists on my Android smartphone. Every 1-3 weeks I have to download everything new it's getting very annoying! I am spotify user of the first hour and I've rec...

MichaelW

Community Legend

407 Views

1 replies

0 likes

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problem with my account and Facebook

I have Spotify for sometime ago. My problem is that I always login with my user name and password... but the other day I borrowed my device to my friend to check out something in his Facebook wall.... Now my Spotify profile appear in his Facebook nam...

Newbie

I have Spotify for sometime ago. My problem is that I always login with my user name and password... but the other day I borrowed my device to my friend to check out something in his Facebook wall......

MichaelW

Community Legend

314 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify lose Internet on Android, but not on PC. Same WiFi.

Hi, my fellow Spotifyans! I have a slight problem with my WiFi and Spotify on Android.I have done some research and found other threads with similar content, however I believe the problem of mine differs slightly. In short:Spotify (PC) + home WiFi = ...

Newbie

Hi, my fellow Spotifyans!   I have a slight problem with my WiFi and Spotify on Android. I have done some research and found other threads with similar content, however I believe th...

565 Views

0 replies

0 likes

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Solved!! Xperia Sound changes

After a few seconds hearing a song, the music stops for a seconds or so and then goes on, but the sound has changed drastically. After the stop of the music the highs are more emphasised. Can anyone help me with this problem?

Casual Listener

After a few seconds hearing a song, the music stops for a seconds or so and then goes on, but the sound has changed drastically. After the stop of the music the highs are more emphasised. Can anyone ...

Daniel

Community Legend

822 Views

7 replies

0 likes

Xperia
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I had downloaded the software and it had volume control for program now it is not there.

The volume control is not there after a day of usage .wondering if that's normal was excited for that, feature. Software looks different when first downloaded, a day after it went back to the old format has the Web developer's been hacked?

Casual Listener

The volume control is not there after a day of usage .wondering if that's normal was excited for that, feature. Software looks different when first downloaded, a day after it went back to the old for...

Daniel

Community Legend

379 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

My spotidy keeps shutting off

HAS ANYONE HAD A PROBLEM KEEPING THERE SPOTIFY ON WHEN LISTENING ON THERE TABLET?

Newbie

HAS ANYONE HAD A PROBLEM KEEPING THERE SPOTIFY ON WHEN LISTENING ON THERE TABLET?

Daniel

Community Legend

298 Views

1 replies

0 likes

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Cierre inesperado en galaxi s5

Tengo un galaxi s5 y tengo problemas al iniciar spotify se cierra inesperadamenteYa lo borre y lo instalé varias veces y nadaIgual se cierra justo al inicio

Casual Listener

Tengo un galaxi s5 y tengo problemas al iniciar spotify se cierra inesperadamente Ya lo borre y lo instalé varias veces y nada Igual se cierra justo al inicio

Amadito07

Newbie

396 Views

1 replies

0 likes

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  • 1 replies
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Spotify Now

Hey everyone, Am I missing something obvious or is Spotify Podcasts/ Shows still missing from Desktop and Android? https://www.spotify.com/us/now/

Newbie

Hey everyone,   Am I missing something obvious or is Spotify Podcasts/ Shows still missing from Desktop and Android?   https://www.spotify.com/us/now/

crisperrgk

Casual Listener

312 Views

1 replies

1 likes

  • 312 Views
  • 1 replies
  • 1 likes

Create Folders

how can I created or organize folders on my android device?

Newbie

how can I created or organize folders on my android device?

Daniel

Community Legend

290 Views

1 replies

0 likes

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  • 1 replies
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Offline playlists constantly being reset, what is happening?

I was recently on a trip to a place without service and when I get there I find all my offline tracks are no longer downloaded. This has happened twice since then. I redownload everything and it continues to happen. I saw someone else got a Spotify e...

Casual Listener

I was recently on a trip to a place without service and when I get there I find all my offline tracks are no longer downloaded. This has happened twice since then. I redownload everything and it cont...

Pappus

Casual Listener

1409 Views

11 replies

0 likes

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  • 11 replies
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Request help with: "Sorry, we couldn't save your settings. Please try again later"

For the last few months, everytime I have clicked on Notification Settings to edit some individual settings, I've been getting the same "Sorry, we couldn't save your settings. Please try again later" message. I haven't reported it until now because i...

Visitor

For the last few months, everytime I have clicked on Notification Settings to edit some individual settings,  I've been getting the same "Sorry, we couldn't save your settings. Please try again ...

Bmosquea

Newbie

1767 Views

3 replies

0 likes

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Solved!! Spotify Connect stopped working with Pioneer SC-1223

Hi all, I have a wired issue with Spotify Connect. I could see my Pioneer SC-1223 through the Spotify App on my Android device but when I try to connect to it the loudspeaker icon turns green and is flashing but after a while it turns grey again and ...

Casual Listener

Hi all,   I have a wired issue with Spotify Connect. I could see my Pioneer SC-1223 through the Spotify App on my Android device but when I try to connect to it the loudspeaker icon turns gr...

SPY0817

Casual Listener

2605 Views

6 replies

0 likes

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My spotify does not connect on my Android device.

My friends can connect through my Wifi network but I can not."No connection to the internet available"

Newbie

My friends can connect through my Wifi network but I can not. "No connection to the internet available"

Nico

Community Legend

243 Views

1 replies

0 likes

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  • 1 replies
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Spotify no longer working with Ford Sync.

Hi all, After the recent wave of Spotify updates I've found that it now fails to function right with my Ford in-car SYNC system. The system detects the app on my phone, I launch but the Spotify app fails to switch into this mode (switches the UI to t...

Casual Listener

Hi all,   After the recent wave of Spotify updates I've found that it now fails to function right with my Ford in-car SYNC system. The system detects the app on my phone, I launch but the Spot...

678 Views

0 replies

1 likes

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Lock screen buttons

Hi, I love using Spotify on android but there are one thing that frustrate me, there are buttons for pause/play and next song but what about previous song if i want to listen to the same song one more time. I would like a previous button too.

Casual Listener

Hi,   I love using Spotify on android but there are one thing that frustrate me, there are buttons for pause/play and next song but what about previous song if i want to listen to th...

Daniel

Community Legend

478 Views

3 replies

0 likes

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  • 3 replies
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Spotify

My songs are saved in the sd card, but when i try to listen to music in the app, the app shows that there isn't musics saved, and i have to save always that this appears

Newbie

My songs are saved in the sd card, but when i try to listen to music in the app, the app shows that there isn't musics saved, and i have to save always that this appears

Nico

Community Legend

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
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Chromecast Help Android! Please help

Hi, I'm told I can Chromecast from my Android phone to my Andriod TV.....I use Chromecast from my phone to TV with other applications, so I know it works, However.....I use the App on my phone, click on Devices Available and my TV isn't listed....so ...

Casual Listener

Hi,   I'm told I can Chromecast from my Android phone to my Andriod TV.....I use Chromecast from my phone to TV with other applications, so I know it works, However.....I use the App on my pho...

Jondroids

Music Fan

497 Views

2 replies

0 likes

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Won't Connect to Chromecast v1

Was working fine casting to Chromecast v1 yesterday, now it just gets to the black and white Spotify loading screen, then just reverts back to the backdrop screen. I've reset Chromecast, reset router, and phone. Note 3. Still not working, Spotify rad...

Music Fan

Was working fine casting to Chromecast v1 yesterday, now it just gets to the black and white Spotify loading screen, then just reverts back to the backdrop screen. I've reset Chromecast, reset router...

Daniel

Community Legend

1456 Views

2 replies

0 likes

Chromecast Android
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My 30-day premium trial is expired, but I still have my premium?

My premium expired last Oct 21. I noticed that my account is not in basic and and it's still updating my music until now. I was really concerned about it because I might end up in a bad situation. I tried to log out and and remove the app, but it did...

Newbie

My premium expired last Oct 21. I noticed that my account is not in basic and and it's still updating my music until now. I was really concerned about it because I might end up in a bad situation. I ...

Daniel

Community Legend

1334 Views

1 replies

0 likes

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  • 1 replies
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Diana Krall song won't play

Walk On By the Diana Krall doesn't work....the rest of the album does...what gives?

Casual Listener

Walk On By the Diana Krall doesn't work....the rest of the album does...what gives?

johnnyversaille

Casual Listener

686 Views

2 replies

0 likes

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  • 2 replies
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