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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 846895 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 846895 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16128 Views
  • 3 replies
  • 0 likes
  • 16128 Views
  • 3 replies
  • 0 likes

Use desktop or phone as remote to my Galaxy TAB 4 is impossible.

Hey. Have been enjoying Spotify on my Galaxy TAB 4 for a while now, and I've noticed that the more you actually try to use the remote, the more problems you get. When I pause a song and then wants to play it again, Spotify simply tells me that the "S...

  • Gig Goer
  • Hey.   Have been enjoying Spotify on my Galaxy TAB 4 for a while now, and I've noticed that the more you actually try to use the remote, the more problems you get. When I pause a song and th...
  • 243 Views
  • 0 replies
  • 0 likes
  • Spotify Remote
  • 243 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Android Problem

Basically when I listen to Spotify on my mobile, get a thing where it seems to want to cast to device that's not even mine. Anyway to stop this. Many thanks in advance.

  • Regular
  • Basically when I listen to Spotify on my mobile, get a thing where it seems to want to cast to device that's not even mine.  Anyway to stop this.  Many thanks in advance.
  • Timalay
  • Regular
  • 336 Views
  • 3 replies
  • 0 likes
  • 336 Views
  • 3 replies
  • 0 likes

Your music when opening Spotify.

Ya not happy about being given a menu of "your music" and recently played songs every time I open Spotify. Now when I open Spotify I have to choose playlist to go to my playlist. This is cumbersome and not just slightly annoying, massively annoying. ...

  • Roadie
  • Ya not happy about being given a menu of "your music" and recently played songs every time I open Spotify. Now when I open Spotify I have to choose playlist to go to my playlist. This is cumbersome a...
  • phxkrausehouse
  • Roadie
  • 305 Views
  • 4 replies
  • 0 likes
  • 305 Views
  • 4 replies
  • 0 likes

Solved!! Music Stutter/Lag When Screen is Off

Hi, when playing songs the music will stutter when the screen turns off, but plays fine when the screen is on. This happens to downloaded files and streaming if spotify has acces to wifi. Dont happen to downloaded files when spotify hasnt acces to wi...

  • Music Fan
  • Hi,    when playing songs the music will stutter when the screen turns off, but plays fine when the screen is on.   This happens to downloaded files and streaming if spotify ha...
  • ArchangelRenzok
  • Newbie
  • 43524 Views
  • 27 replies
  • 2 likes
  • 43524 Views
  • 27 replies
  • 2 likes

Solved!! Lockscreen controls- Droid Turbo

Just moved from an Iphone to a droid turbo and I love it. The only issue I have is that I don't have access to lockscreen controls. I have lockscreen widgets enabled but spotify doesn't show up as an option. I know this is supported for other android...

  • Regular
  • Just moved from an Iphone to a droid turbo and I love it. The only issue I have is that I don't have access to lockscreen controls. I have lockscreen widgets enabled but spotify doesn't show up as an...
  • jlsjimmij
  • Newbie
  • 1698 Views
  • 10 replies
  • 0 likes
  • Android
    droid turbo
    Lockscreen control
  • 1698 Views
  • 10 replies
  • 0 likes

Local Files Greyed Out for Android Samsung Device and Laptop, Unable to Save.

I have a Samsung S4 LTE running Kitkat, and an HP Probook running Windows 7. Have also got the latest mobile update for spotify running. I had a few .wma files lurking on my Samsung of Acoustic versions Marianas Trench did on their Face the Music E.P...

  • Casual Listener
  • I have a Samsung S4 LTE running Kitkat, and an HP Probook running Windows 7. Have also got the latest mobile update for spotify running. I had a few .wma files lurking on my Samsung of  Acoust...
  • oceanbloodmusic
  • Casual Listener
  • 2291 Views
  • 2 replies
  • 0 likes
  • file
    greyed out
    HP Pro-book
    local files
    Samsung S4
    saved music
  • 2291 Views
  • 2 replies
  • 0 likes

horrible sound quality over bluetooth(nexus7.2->ue boom)

the sound quality i get when using spotify on my nexus 7 connected to the ue boom is veery bad, its fine trough aux, even internal speaker are better than bluetooth. other apps(youtube play music etc..) play just fine in the same setup, i have only n...

  • Casual Listener
  • the sound quality i get when using spotify on my nexus 7 connected to the ue boom is veery bad, its fine trough aux, even internal speaker are better than bluetooth.   other apps(youtube pla...
  • T72D
  • Casual Listener
  • 2526 Views
  • 2 replies
  • 0 likes
  • 2526 Views
  • 2 replies
  • 0 likes

Spotify update

The update made my songs stop playing after 20 sekonds after a numerous atemptsof trying reinstallning and reloging it now crashes everytime after i login.

  • Newbie
  • The update made my songs stop playing after 20 sekonds after a numerous atemptsof trying reinstallning and reloging it now crashes everytime after i login.
  • OviiiOne
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Won't let me download tablet version?

Hi. I received a new Digital2 tablet (android) this Christmas. When I try to download Spotify on the play store it downloads the mobile version and not the tablet version. What gives? Am I doing something wrong?

  • Newbie
  • Hi. I received a new Digital2 tablet (android) this Christmas. When I try to download Spotify on the play store it downloads the mobile version and not the tablet version. What gives? Am I doing some...
  • OviiiOne
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Solved!! All tracks deleted after crash on android 5

I am premium user and after a crash caused by the instabillity of Android 5.0.1 all my spotify tracks are deleted and I habe to redownload them all.Would somebody hell me to fix this please?

  • Visitor
  • I am premium user and after a crash caused by the instabillity of Android 5.0.1 all my spotify tracks are deleted and I habe to redownload them all. Would somebody hell me to fix this please?
  • user-removed
  • Not applicable
  • 416 Views
  • 4 replies
  • 0 likes
  • 416 Views
  • 4 replies
  • 0 likes

I can't listen music

When I hit the song I want to listen at, the shuffle button wiggle. I'm on android with a Motorola Moto G 2nd generation.

  • Regular
  • When I hit the song I want to listen at, the shuffle button wiggle. I'm on android with a Motorola Moto G 2nd generation.
  • seb_dup2
  • Regular
  • 468 Views
  • 9 replies
  • 0 likes
  • 468 Views
  • 9 replies
  • 0 likes

Spotify Replacing Local Files w/ Spotify Version & Unsyncing Devices?

I just started having this problem. I have been trying to put a song from my local files into one of my playlists, but Spotify continually puts in their version of the song - that's not what I want. I already selected ALL of my local files and right-...

  • Casual Listener
  • I just started having this problem. I have been trying to put a song from my local files into one of my playlists, but Spotify continually puts in their version of the song - that's not what I want. ...
  • thai2000
  • Roadie
  • 1340 Views
  • 3 replies
  • 0 likes
  • local files
    resyncing
    unsyncing
  • 1340 Views
  • 3 replies
  • 0 likes

New veersion problems

First of all this version starts very slow. Why must i choose 3 times back to close the app . Why start the app in the settings menu ???? Why must we wait 30seconds or more before the music starts to play ??? Getting more on peoples nerves. WHEN WILL...

  • Roadie
  • First of all this version starts very slow. Why must i choose 3 times back to close the app . Why start the app in the settings menu ????  Why must we wait 30seconds or more before the mus...
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

No local file support android

Cannot listen to local files on android tablet. I no longer have a desktop computer for your dated workaround. Finding that i need more local files for the increasing amount if music you do not have. Will you be sorting this? Google can do it.

  • Gig Goer
  • Cannot listen to local files on android tablet. I no longer have a desktop computer for your dated workaround. Finding that i need more local files for the increasing amount if music you do not have....
  • 202 Views
  • 0 replies
  • 0 likes
  • 202 Views
  • 0 replies
  • 0 likes

Just done the new update on a moto g and it's killed the app. Slow and freezes

The new update has killed the app. Its slow, frozen and unusable. Can I remove the new update, its bad enough I can't back up to my sd card now this.

  • Newbie
  • The new update has killed the app. Its slow, frozen and unusable. Can I remove the new update, its bad enough I can't back up to my sd card now this.
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

no internet again and again

Hi all I'm just about ready to chuck it in and get my cd's back on of the attick I use my galaxy s4 via wifi (which is stable) I connect my bluetooth to my sound system, it plays a few tracks then stops and displays no internet. I tried it on my gala...

  • Casual Listener
  • Hi all I'm just about ready to chuck it in and get my cd's back on of the attick   I use my galaxy s4 via wifi (which is stable) I connect my bluetooth to my sound system, it plays a few tra...
  • 116 Views
  • 0 replies
  • 0 likes
  • 116 Views
  • 0 replies
  • 0 likes

Newsletter abbestellen

Wenn ich meinen Newsletter abbestellen will funktioniert es nicht. Ich bekomme weiterhin news. I cant unfollow my newsletter. Pls make it manuell! Thx Janis

  • Newbie
  • Wenn ich meinen Newsletter abbestellen will funktioniert es nicht. Ich bekomme weiterhin news. I cant unfollow my newsletter. Pls make it manuell! Thx Janis
  • medako
  • Casual Listener
  • 469 Views
  • 6 replies
  • 0 likes
  • 469 Views
  • 6 replies
  • 0 likes

Solved!! ASUS Transformer T101 Shutting down

Hello, I have a Premiumm account. A couple of months ago i Installed and play wihout any proiblem on my tablet and PC, Last days when starting spotify on the tablet, and open spotify on My Music, inmediatelly shuts down. I´m not able to do anything. ...

  • Casual Listener
  • Hello,   I have a Premiumm account. A couple of months ago i Installed and play wihout any proiblem on my tablet and PC,   Last days when starting spotify on the tablet, and open sp...
  • emaspero
  • Casual Listener
  • 1280 Views
  • 8 replies
  • 0 likes
  • 1280 Views
  • 8 replies
  • 0 likes

Solved!! Spotify Won't Save Many Artists I'm Following

When I choose 'follow' for an artist, Spotify apparently hasn't been saving that data...when I go to the Artist list under 'My Music', many bands I flagged are no longer being followed. This is especially frustrating when I want to follow new music d...

  • Casual Listener
  • When I choose 'follow' for an artist, Spotify apparently hasn't been saving that data...when I go to the Artist list under 'My Music', many bands I flagged are no longer being followed. This is espec...
  • Daniel
  • Community Legend
  • 1317 Views
  • 1 replies
  • 0 likes
  • 1317 Views
  • 1 replies
  • 0 likes

Older GUI on rooted phone?

I rooted my Galaxy S4 with Cyanogenmod to get the equalizer to work for local files, and the GUI was exactly the same. But then as CM has problems with bluetooth, I installed AOKP and now I have the older GUI where you can't scroll left or right to t...

  • Music Fan
  • I rooted my Galaxy S4 with Cyanogenmod to get the equalizer to work for local files, and the GUI was exactly the same. But then as CM has problems with bluetooth, I installed AOKP and now I have the ...
  • Daniel
  • Community Legend
  • 221 Views
  • 3 replies
  • 0 likes
  • 221 Views
  • 3 replies
  • 0 likes