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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375451 Views

541 replies

34 likes

Account
Free
  • 375451 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7526 Views

0 replies

7 likes

  • 7526 Views
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  • 7 likes

Need help, Spotify don't open

I have a samsung S5, updated the last version of Spotify 4.0.0.800 but then stop working. It pop up the message "Spotify stop working" I tried some solution of the blog that says that I have to unistall, remove the SD card, restart the phone, install...

Casual Listener

I have a samsung S5, updated the last version of Spotify 4.0.0.800 but then stop working. It pop up the message "Spotify stop working" I tried some solution of the blog that says that I have to unist...

MaryS

Roadie

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
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charged me and still no premium

it never took my credit card, it said oops seems like your credit card is having a bad day....and yeah that line, and 2 days later i get charged $9.99...and you guys didint even accept my card. i tried like 3 times total in like 3 hours and i got the...

Casual Listener

it never took my credit card, it said oops seems like your credit card is having a bad day....and yeah that line, and 2 days later i get charged $9.99...and you guys didint even accept my card. i tri...

driveflanger

Community Legend

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Solved!! unable to use spotify

When i open the app it says "unfortunately spotify has stopped" Open Spotify on AndroidThen error message appearsRestarted my phone serval timesuninstalled app as well i have a galaxy s5 premium planPosted using the Spotify Community app by Liam

Casual Listener

When i open the app it says "unfortunately spotify has stopped" Open Spotify on Android Then error message appears Restarted my phone serval times uninstalled app as well i have a galaxy s5 ...

12126654204

Casual Listener

7035 Views

12 replies

0 likes

  • 7035 Views
  • 12 replies
  • 0 likes

Downloads goes correctly to SD then switch to internal memory

Hi guys,I run spotify on my note 4. At the beginning everything looked perfect: I had my music on my external SD.Then I found out that additional music has been saved to internal storage without whatsoever reason.Cleared cache and started again: as b...

Newbie

Hi guys, I run spotify on my note 4. At the beginning everything looked perfect: I had my music on my external SD. Then I found out that additional music has been saved to internal storage without ...

361 Views

0 replies

0 likes

  • 361 Views
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[Android] Updating app changes location of offline cache

I have observed the same irritating behaviour on my Android phone a number of times now when I have updated the app to the latest version, the most recent occurence being today. I use an external SD card for for my media storage and have Spotify save...

Newbie

I have observed the same irritating behaviour on my Android phone a number of times now when I have updated the app to the latest version, the most recent occurence being today.   I use an ext...

369 Views

0 replies

0 likes

  • 369 Views
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  • 0 likes

Different songs in "Your music -> songs" than on PC

Hi there, I'm regularly add music to my playlist "songs" pressing the "+" button. On my Android, the playlist is being downloaded. Now I remove songs out of this playlist on my PC. But on my smartphone they're still there. Why is that? Maybe it is be...

Casual Listener

Hi there,   I'm regularly add music to my playlist "songs" pressing the "+" button. On my Android, the playlist is being downloaded. Now I remove songs out of this playlist...

m4rtin2

Casual Listener

491 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Mal funcionamiento de la aplicación

Buenos días: He estado trantando de buscar ayuda, pero no encuentro las opciones que tenían anteriormente. Una de mis compañeras de trabajo tiene problemas con el cargue de la aplicación. Además de que la aplicación no carga la información, no le per...

Newbie

Buenos días:   He estado trantando de buscar ayuda, pero no encuentro las opciones que tenían anteriormente. Una de mis compañeras de trabajo tiene problemas con el cargue de la aplicación. ...

Daniel

Community Legend

677 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

bring back playlist filters

My playlist are big very big, if I want to play a specific song in a playlist I can spend upto 10 mins finding it, I cant understand how you can have this feature that worked great and then you removed it without an explanation. Especially charging y...

Casual Listener

My playlist are big very big, if I want to play a specific song in a playlist I can spend upto 10 mins finding it, I cant understand how you can have this feature that worked great and then you remov...

312 Views

0 replies

0 likes

  • 312 Views
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Conta premium

Perdi o meu e-mail da conta premium, preciso passar para o meu novo e mail como faço?

Newbie

Perdi o meu e-mail da conta premium, preciso passar para o meu novo e mail como faço?

Daniel

Community Legend

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
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What I would post to them if someone would read this...maybe you guys can help

I have had this app for going on 3 years and I love what you guys have started. That being said this app became extremely flawed over the past couple of updates. Constantly crashing, not changing the song from the lock screen for minutes after being ...

Newbie

I have had this app for going on 3 years and I love what you guys have started. That being said this app became extremely flawed over the past couple of updates. Constantly crashing, not changing the...

482 Views

0 replies

0 likes

crashes
Playlists refreshing error
refresh
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my music is full

Hi,I want to know why can't I save my music endlessly?When I want to save music I receive the message that my music is full and I need to throw music away in order to save new music.Please advise, thank you!

Newbie

Hi, I want to know why can't I save my music endlessly? When I want to save music I receive the message that my music is full and I need to throw music away in order to save new music. Please advi...

Daniel

Community Legend

512 Views

1 replies

0 likes

  • 512 Views
  • 1 replies
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3.9 of Data used in the background in one day

I had my rollover data added on the 9th by the 11th I had used 80% of data ..I was shocked as I had done nothing different from one day to the next.. so angry rang my provider and went down to the shop and they saw it was spotify overnight in the bac...

Casual Listener

I had my rollover data added on the 9th by the 11th I had used 80% of data ..I was shocked as I had done nothing different from one day to the next.. so angry rang my provider and went down to the sh...

Daniel

Community Legend

331 Views

1 replies

0 likes

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  • 1 replies
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Downloading tunes offline to sd card

Hello there guysIn serious need of some help..... I am having problems downloading the songs to my sd card on my Samsung galaxy T4. It's very frustrating as I have tried so many different ways, however I only tried ways not specific to my device.I ha...

Newbie

Hello there guys In serious need of some help.....   I am having problems downloading the songs to my sd card on my Samsung galaxy T4. It's very frustrating as I have tried so many different ...

Daniel

Community Legend

431 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Form Expired (could not do reset password)

After reserting password, it gave a feedback that form has expired. I have already reset.my password several times and still could.mot log in.

Newbie

After reserting password, it gave a feedback that form has expired. I have already reset.my password several times and still could.mot log in.

Nico

Community Legend

1224 Views

1 replies

0 likes

form expired
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Spotify crash after login

Cant open spotify with phone. Every time i log in it crashes. Phone is Galaxy S5

Newbie

Cant open spotify with phone. Every time i log in it crashes. Phone is Galaxy S5 

Nico

Community Legend

503 Views

1 replies

0 likes

  • 503 Views
  • 1 replies
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After the update cannot listen to the new sync music

I have the premium account and after I downloaded the latest version I cannot listen to the music offline and it shows the green arrow as if it is sync

Newbie

I have the premium account and after I downloaded the latest version I cannot listen to the music offline and it shows the green arrow as if it is sync

loops120

Casual Listener

384 Views

1 replies

1 likes

  • 384 Views
  • 1 replies
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Spotify app unusable

Since the latest update (v3.0.0.965), my Spotify app is pretty much unusable.Opening the app is not a problem, and my songs are offline like they should be. But when I start to play music it all goes wrong. When I forward my songs, or try to go back ...

Music Fan

Since the latest update (v3.0.0.965), my Spotify app is pretty much unusable. Opening the app is not a problem, and my songs are offline like they should be. But when I start to play music it all go...

zLucky7

Music Fan

506 Views

1 replies

0 likes

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La app abandona al abrirla en mi Samsung Galaxy S5

Como usuarios premium debemos recibir una rápida solución o es mejor cancelar la suscripción

Visitor

Como usuarios premium debemos recibir una rápida solución o es mejor cancelar la suscripción

Nico

Community Legend

290 Views

1 replies

0 likes

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Spotify Connect - Multiple Devices

I am very new at all this and very inexperienced at the ins and outs of how to use Connect on multiple devices. I have been experiencing an issue that I have been trying to get fixed for the last week and either I am not understanding what I am readi...

Newbie

I am very new at all this and very inexperienced at the ins and outs of how to use Connect on multiple devices. I have been experiencing an issue that I have been trying to get fixed for the last wee...

Adam_B

Spotify

567 Views

1 replies

0 likes

  • 567 Views
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PROBLEM WITHOUT CONEXION

Hello!! Good afertoon!excuse me, why my spotify premium doesnt works without internet? and why waste a lot GB for mi internet in my Android in only four days waste 2.35gb IS A lot REALLY!!Spoiler (Highlight to read):0:0

Newbie

Hello!! Good afertoon! excuse me, why my spotify premium doesnt works without internet? and why waste a lot GB for mi internet in my Android in only four days waste 2.35gb IS A lot REALLY!! :0

user-removed

Not applicable

344 Views

1 replies

0 likes

  • 344 Views
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  • 0 likes