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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5268 Views

0 replies

6 likes

  • 5268 Views
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  • 6 likes

I have reinstalled spotify

Sadly I am not a premium member even though I am. Hrlp need to sort

Newbie

Sadly I am not a premium member even though I am. Hrlp need to sort

Daniel

Community Legend

325 Views

2 replies

0 likes

  • 325 Views
  • 2 replies
  • 0 likes

Spotify picture saves to gallery randomly

After the most recent update to Spotify, I have been frequently closing out of Spotify and going to my gallery where I find a picture of the Spotify symbol, it never makes more then one I don't think. This has become quite annoying since I have to co...

Newbie

After the most recent update to Spotify, I have been frequently closing out of Spotify and going to my gallery where I find a picture of the Spotify symbol, it never makes more then one I don't think...

Daniel

Community Legend

552 Views

2 replies

0 likes

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Solved!! Pressing [Next Song] on headphone switches to Android Player

Hi all Honor 6, Android 4.4.2, Spotify 3.9.0.965. Since a couple of weeks (worked before): When I press [Next Song] within the Spotify app, it duly plays the next song in the Spotify playlist. However, if I press [Next Song] on my headphone (double c...

Regular

Hi all   Honor 6, Android 4.4.2, Spotify 3.9.0.965. Since a couple of weeks (worked before):   When I press [Next Song] within the Spotify app, it duly plays the next song in the Spotif...

cbourbou

Regular

15086 Views

4 replies

0 likes

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Starred Playlist missing on various Spotify accounts i've created, Is there a Fix? Please help!

Hello, I just created a whole new Facebook and Spotify account because i thought my previous account wasn't working correctly as my Starred playlist wasn't showing up when on mobile devices, desktop etc i was only ever able to see it show up when usi...

Visitor

Hello,   I just created a whole new Facebook and Spotify account because i thought my previous account wasn't working correctly as my Starred playlist wasn't showing up when on mobile devices,...

user-removed

Not applicable

728 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Spotify Running for Android.

Hey there, Is there Spotify running support ve Android phones? Or will there be any support in the future? Thank you.

Casual Listener

Hey there,   Is there Spotify running support ve Android phones? Or will there be any support in the future?   Thank you.

123569391

Newbie

18808 Views

34 replies

8 likes

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  • 34 replies
  • 8 likes

linked to wrong Facebook account

Hello I used a promo code I got from work for 3 months free. I accidently clicked logged into Facebook bit it linked to my friends Facebook as she was using her fb on my phone last. I want to use the same promo code but have my Spotify and my fb link...

Newbie

Hello I used a promo code I got from work for 3 months free. I accidently clicked logged into Facebook bit it linked to my friends Facebook as she was using her fb on my phone last. I want to use the...

Daniel

Community Legend

354 Views

1 replies

0 likes

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lockscreen bug

I got a problem when i lock my screen on my phone after i pick a song, ok so when i choose a song in my playlist and lock the screen and then unlock my screen to change again it goes back to the top of my playlist, so for example i choose a song, i l...

Casual Listener

I got a problem when i lock my screen on my phone after i pick a song, ok so when i choose a song in my playlist and lock the screen and then unlock my screen to change again it goes back to the top ...

522 Views

0 replies

0 likes

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Spotify Connect draining battery

Hola,So for some stupid reason, Spotify thought it was a good idea to automatically open and start using Spotify Connect as soon as I play music on my computer. This is causing Spotify to drain my battery even though I'm not even using it. Is there a...

Casual Listener

Hola, So for some stupid reason, Spotify thought it was a good idea to automatically open and start using Spotify Connect as soon as I play music on my computer. This is causing Spotify to drain my ...

1026 Views

0 replies

2 likes

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Solved!! Local File Sync

I'm unable to sync local files with my mobile android phone. I'm running on Windows Vista, using an LG G3 phone. I have the local files loaded into a "sync" playlist, and have set them to download on my phone, but the phone and computer won't communi...

Music Fan

I'm unable to sync local files with my mobile android phone. I'm running on Windows Vista, using an LG G3 phone. I have the local files loaded into a "sync" playlist, and have set them to download on...

izfactor786

Gig Goer

7524 Views

17 replies

0 likes

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Can't download offline mode

I am using a Note 2 since today morning (I suppose there was an update yesterday) my Spotify does not save any songs in offline mode telling me that I don't have enough free space. Internally I do have 4GB left and 50GB free on my SD Card. I cleared ...

Newbie

I am using a Note 2 since today morning (I suppose there was an update yesterday) my Spotify does not save any songs in offline mode telling me that I don't have enough free space.    Int...

292 Views

0 replies

0 likes

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Solved!! take off shuffle

Pressed shuffle in error, how do I turn it off?

Casual Listener

Pressed shuffle in error, how do I turn it off?

11000

Casual Listener

885 Views

2 replies

0 likes

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Paying for premium not getting it and wanting refund

I had the free trial and it ran out so I went and did the college student deal and it didn't say that it went through on the app do I canceled the premium account and it says that the money is being taken out of my account still and I want it back

Newbie

I had the free trial and it ran out so I went and did the college student deal and it didn't say that it went through on the app do I canceled the premium account and it says that the money is being ...

Daniel

Community Legend

246 Views

1 replies

0 likes

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  • 1 replies
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Sound Quality

I am switching from the soon to be defunct Zune subscription service to either spotify or rhapsody. I really like the interface and selection on spotify but the sound quality on my HTC One M8 is so bad it's difficult to listen to it. I am listening o...

Newbie

I am switching from the soon to be defunct Zune subscription service to either spotify or rhapsody.  I really like the interface and selection on spotify but the sound quality on my HTC One M8 i...

camillo75

Community Legend

354 Views

1 replies

0 likes

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  • 1 replies
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Cuenta no registrata y servicio debitando

Buenas noches, el año pasado abri una cuenta y la pase a premium, debitandose de mi tarjeta Visa. Hace un mes me robaron y ahora no me registra la cuenta como premium, me hace volver a cargar una tarjeta para que se debite el cargo. Quisiera que me l...

Newbie

Buenas noches, el año pasado abri una cuenta y la pase a premium, debitandose de mi tarjeta Visa. Hace un mes me robaron y ahora no me registra la cuenta como premium, me hace volver a cargar una tar...

driveflanger

Community Legend

246 Views

1 replies

0 likes

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Opt out of suggested songs

I was studying for a test and listening to calming piano music on spotify mobile app. I love spotify. But after a few songs katy perry starts playing because spotify suggests a song. This happens several times till I have no more skips. I just stoppe...

Casual Listener

I was studying for a test and listening to calming piano music on spotify mobile app. I love spotify. But after a few songs katy perry starts playing because spotify suggests a song. This happens sev...

Daniel

Community Legend

506 Views

1 replies

0 likes

opt-out
Suggesting Songs
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Cannot Sync Local Files with Android

I cannot get my Local Files to syncronize with my Android. I have been able to save all of my music offline except those. i currently use Spotify version 1.0.16.104.g3b776c9e, with Windows 10, and a Samsung Note 3. Any help is much appreciated.

Newbie

I cannot get my Local Files to syncronize with my Android.  I have been able to save all of my music offline except those.     i currently use Spotify version 1.0.16.104.g3b776c9e, ...

Daniel

Community Legend

347 Views

1 replies

0 likes

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  • 1 replies
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spotify in car

Im trying to understand why spotify wont play on all my speakers in my car. Only plays from the front ones as long as its running blutooth yet pandora works on all of them in blutooth . I have tried other phones and its same still dont change it Im u...

Newbie

Im trying to understand  why spotify  wont play on all  my  speakers  in my car. Only  plays  from the  front ones  as  long as  its  runni...

354 Views

0 replies

0 likes

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Music Not Playing on Android

I tried reinstalling several times, doesn't work.After logging in, everything works fine until I press "Shuffle Play" on ANY charts or my playlist (I am on a free account fyi).Only the first time, there will be a sponsor with a dismiss button. After ...

Newbie

I tried reinstalling several times, doesn't work. After logging in, everything works fine until I press "Shuffle Play" on ANY charts or my playlist (I am on a free account fyi). Only the first time...

438 Views

0 replies

0 likes

Android 5.0.2
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Moving Spotify offline music to SD card on 5.0.1

First of all my phone is an HTC One M8, as mentioned running 5.0.1. Why is there no simple way to transfer music to my SD card? I have a 60gb SD card and only 16gb on my in built memory, so I always try and put things into my SD card to save space, h...

Newbie

First of all my phone is an HTC One M8, as mentioned running 5.0.1.   Why is there no simple way to transfer music to my SD card? I have a 60gb SD card and only 16gb on my in built memory, so ...

Daniel

Community Legend

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes