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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387176 Views

545 replies

34 likes

Account
Free
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8037 Views

0 replies

7 likes

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Keep Having to Download Music after Updates

Hi everyone I recently updated spotify and it seems that each time I do this all my songs revert to only available online...e.g they have to be downloaded again. This would be ok except I have thousands of songs and I can't seem to find a way of re-d...

Casual Listener

Hi everyone   I recently updated spotify and it seems that each time I do this all my songs revert to only available online...e.g they have to be downloaded again. This would be ok except I ha...

283 Views

0 replies

0 likes

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Help, undownloading doesn't take effect

Running spotify on xperia z3, now reached my download limit at roughly 35 gb, removing downloads doesn't help, still getting the same message, and can't download more. Can I export my music information, and my couple of playlist somehow so i could de...

Casual Listener

Running spotify on xperia z3, now reached my download limit at roughly 35 gb, removing downloads doesn't help, still getting the same message, and can't download more. Can I export my music informati...

413 Views

0 replies

0 likes

  • 413 Views
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Solved!! Not working

Please help..my app has just stopped working.have tried everything

Regular

Please help..my app has just stopped working.have tried everything

ashmcdonagh

Regular

1416 Views

9 replies

0 likes

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Playlist won't keep its place.

Alright so I don't know how people usually do this so I am just going to use the template that I found. Brief description of the issue: Whenever I use Spotify on my tablet it never saves the postion of the playlist. By that I mean it won't save where...

Newbie

Alright so I don't know how people usually do this so I am just going to use the template that I found.   Brief description of the issue: Whenever I use Spotify on my tablet it never save...

440 Views

0 replies

2 likes

  • 440 Views
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SD card issue

I have to store my music on my SD card. I have about 16gb on my SD. I recently removed my SD card for a few minutes and even after a reboot, Spotify does not seem to realize I have 16gb of music cached. If I go on WiFi it immediately starts to downlo...

Newbie

I have to store my music on my SD card. I have about 16gb on my SD. I recently removed my SD card for a few minutes and even after a reboot, Spotify does not seem to realize I have 16gb of music cach...

302 Views

0 replies

0 likes

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Trouble loading Spotify on Galaxy S5 after android system upgrade

Please help . after a system upgrade on the Phone it wont let me log in to spotify. The screen goes black then boots you out of the app.I have uninstalled and re installed Spotify but keep on having the same problem .It downloads the app takes me to ...

Casual Listener

Please help . after a system upgrade on the Phone it wont let me log in to spotify. The screen goes black then boots you out of the app. I have uninstalled and re installed Spotify but keep on havin...

madmonkey23

Roadie

785 Views

2 replies

0 likes

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Solved!! Crashing on jelly been

Where can I get previous versions for downloads? I'm experiencing crashes when I select the menu side player on fullscreen. Spotify does not provide a decent and personal support for service intended to be premium

Casual Listener

Where can I get previous versions for downloads? I'm experiencing crashes when I select the menu side player on fullscreen. Spotify does not provide a decent and personal support for service intended...

Viniciusthedim

Casual Listener

1019 Views

3 replies

0 likes

Crash Android
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Solved!! Save to SD Card

As a newbie who has just purchased a Samsung S3 mini I do not know how to download music to my memory card in order to listen to music offline. Could you advise which app download from the app store as currently I am "working blind" - my phone is syn...

Visitor

As a newbie who has just purchased a Samsung S3 mini I do not know how to download music to my memory card in order to listen to music offline.   Could you advise which app do...

Warmpopsucks

Newbie

87365 Views

58 replies

2 likes

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No favorites/starred in android player

Hi my problem is that i cant se my favorites/starred in spotify for android. My version is 4.0.0.800. On my computer is works like a charm. Plz help. /Johan

Newbie

Hi my problem is that i cant se my favorites/starred in spotify for android. My version is 4.0.0.800. On my computer is works like a charm.  Plz help.   /Johan

451 Views

0 replies

0 likes

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Can't download offline songs on my new Android

Hello! This is my 4th phone with spotify premium, when I want to download my playlist to listen offline, a message appears saying that I can only have 3 devices with offline music, but i've already removed my old devices on spotify brazil website. I ...

Casual Listener

Hello!   This is my 4th phone with spotify premium, when I want to download my playlist to listen offline, a message appears saying that I can only have 3 devices with offline music, but i've ...

Pete

Roadie

680 Views

6 replies

0 likes

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Galaxy Grand Prime Spotify stops suddenly

The app stops playing the music without any sign of sense. What to do?

Visitor

The app stops playing the music without any sign of sense. What to do?

user-removed

Not applicable

516 Views

1 replies

0 likes

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  • 1 replies
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Prevent downloading of offline songs

I've noticed that the Spotify app has been frequenty showing a "Downloading" notification, with no more information. My device recently ran out of storage, and I suspect it is because of this. How can I prevent the app from automatically downloading ...

Newbie

I've noticed that the Spotify app has been frequenty showing a "Downloading" notification, with no more information. My device recently ran out of storage, and I suspect it is because of this. How ca...

374 Views

0 replies

0 likes

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Songs Disappeared

Recently I have discovered that my list of saved songs don't show up on my Android. All of my playlists are still there and I can see my songs on my laptop, but not on my phone. Any ideas why? Is this something that has happened to anyone else or jus...

Casual Listener

Recently I have discovered that my list of saved songs don't show up on my Android. All of my playlists are still there and I can see my songs on my laptop, but not on my phone. Any ideas why? Is thi...

dinomight

Spotify Star

495 Views

3 replies

0 likes

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Not able to sync local files android device anymore?

Just upgraded spotify version on desktop to 1.0.16.104.g3b776c9e.Have lastest spotify version on tablet 4.0.0.800 Is anyone else not able to sync local files anymore from PC to android device? The tracks just show up greyed out under my playlsits wit...

Casual Listener

Just upgraded spotify version on desktop to 1.0.16.104.g3b776c9e. Have lastest spotify version on tablet 4.0.0.800   Is anyone else not able to sync local files anymore from PC to androi...

WTFUATSPOT

Newbie

396 Views

1 replies

1 likes

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Offline Downloaded Playlists Gone

I download my playlist and they are playing fine but by the end of the day I go on the app like usual and all my downloaded playlists are gone.I uninstall my app. They do work for a while after that but the memory that took up the last time I downloa...

Newbie

I download my playlist and they are playing fine but by the end of the day I go on the app like usual and all my downloaded playlists are gone. I uninstall my app. They do work for a while after tha...

353 Views

0 replies

0 likes

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Crossfade stops playback

When playing a single track (such as the last song of a playlist) the playback stops before the song has finished. The problem is directly related to the crossfade as turning it off eradicates the problem. In the same way setting the crossfade slider...

Newbie

When playing a single track (such as the last song of a playlist) the playback stops before the song has finished. The problem is directly related to the crossfade as turning it off eradicates the pr...

544 Views

0 replies

0 likes

android 4.2.2
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New update

Since I installed the new update (5/10) spotify wont work..When I start spotify fit starts to load then the screen turns black and then it stops to wok and chrash.I have tried to reinstall the app 2 times but it does'nt work.. can u help me?

Casual Listener

Since I installed the new update (5/10) spotify wont work.. When I start spotify fit starts to load then the screen turns black and then it stops to wok and chrash. I have tried to reinstall the ap...

Mawlinsamuelsso

Casual Listener

727 Views

4 replies

0 likes

Android App
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spotify android

It will only play one track at a time from my playlist have to manually make it move on to next sometimes it plays two but when third starts it stops I tried uninstallin reinstalling logging in and out numerous times but problem still exists and its ...

Casual Listener

It will only play one track at a time from my playlist have to manually make it move on to next sometimes it plays two but when third starts it stops I tried uninstallin reinstalling logging in and o...

dloceanside-50

Casual Listener

452 Views

2 replies

0 likes

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Chromecast Queue

When using the Chromecast with Spotify through an Android phone with a free account, the songs in the queue are lost after a advertisements plays.

Newbie

When using the Chromecast with Spotify through an Android phone with a free account, the songs in the queue are lost after a advertisements plays.

498 Views

0 replies

0 likes

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Solved!! Spotify not working after updating Huawei p7

Hi!Today I updated my Huawei p7 to the latest available system software version (P7-L10V100R001C00B621). The update seems to have caused an issue with Spotify (Premium), which isn't opening anymore. After opening the app the screen turns black and af...

Casual Listener

Hi! Today I updated my Huawei p7 to the latest available system software version (P7-L10V100R001C00B621).   The update seems to have caused an issue with Spotify (Premium), which isn't open...

tethor1

Newbie

11911 Views

25 replies

5 likes

Crash
huawei
p7
Update
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  • 25 replies
  • 5 likes