Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6839 Views

0 replies

7 likes

  • 6839 Views
  • 0 replies
  • 7 likes

How to save data to SD card rather than internal storage? Honor 6

Hi, bought my first Android phone the other day and I guess I'm just getting to grips with the apparent "freedom". Got an SD card, relocated immediate storage of phone to SD card rather than Internal Storage...Spotify still seems to save all it's dat...

Music Fan

Hi, bought my first Android phone the other day and I guess I'm just getting to grips with the apparent "freedom".   Got an SD card, relocated immediate storage of phone to SD card rather than...

SloeGin

Music Fan

1189 Views

2 replies

0 likes

Android
SD-card
  • 1189 Views
  • 2 replies
  • 0 likes

Running gone?

I had running on my S5 (not beta version) for a week or so. Now it's gone. Where did it go? I loved the hell out of it.

Casual Listener

I had running on my S5 (not beta version) for a week or so. Now it's gone. Where did it go? I loved the hell out of it.

Maskedameoba

Casual Listener

586 Views

2 replies

0 likes

  • 586 Views
  • 2 replies
  • 0 likes

android tablet

Some Songs Won't Play Help Its The Gray Ones 

Casual Listener

Some Songs Won't Play Help 😕 Its The Gray Ones 

322 Views

0 replies

0 likes

  • 322 Views
  • 0 replies
  • 0 likes

. Can't access my account put wrong email

I made a new account and bought premium and I put the wrong email and now I can't access the account. I don't know what to do. I can't put forgot password cause it sends it to the random email. Please help

Newbie

I made a new account and bought premium and I put the wrong email and now I can't access the account. I don't know what to do. I can't put forgot password cause it sends it to the random email. Pleas...

jean3601

Community Legend

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

Local Files not Syncing on Mobile Device

Not sure if this is a Windows 10 or a Spotify Issue but I have a Samsung S3 on the same network as the Desktop App but the local files are not syncing? Just wondering if anyone else is having the same problem or any solutions? I am also experience th...

Gig Goer

Not sure if this is a Windows 10 or a Spotify Issue but I have a Samsung S3 on the same network as the Desktop App but the local files are not syncing?   Just wondering if anyone else is havin...

gesabo62

Newbie

1250 Views

8 replies

3 likes

  • 1250 Views
  • 8 replies
  • 3 likes

Spotify won't install

I have a galaxy s4. I have been trying to install Spotify it just doesn't load and never finishes. does anybody have suggestions on how to fix it.

Newbie

I have a galaxy s4. I have been trying to install Spotify it just doesn't load and never finishes. does anybody have suggestions on how to fix it.

driveflanger

Community Legend

520 Views

1 replies

0 likes

  • 520 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Connect - "Sorry! Can't play this content while connected to another device"

From Android to PC/Spotify-enabled unit. The Android app refuses to start a song of my choosing. It gives the error message in the title. It will, however, let me start a playlist and Connect it over to the PC. The Next/Prev buttons work, and I can c...

Casual Listener

From Android to PC/Spotify-enabled unit.   The Android app refuses to start a song of my choosing. It gives the error message in the title. It will, however, let me start a playlist and Connec...

zyrphath

Casual Listener

9768 Views

1 replies

0 likes

  • 9768 Views
  • 1 replies
  • 0 likes

Solved!! Bluetooth disconnects every time

When connected to any Bluetooth device, Spotify disconnects every time my music changes songs. Why?

Regular

When connected to any Bluetooth device, Spotify disconnects every time my music changes songs. Why?

Memon

Newbie

11882 Views

3 replies

0 likes

  • 11882 Views
  • 3 replies
  • 0 likes

Song Playback Issues

Cage the Elephant's album "Thank You Happy Birthday" has the song "Right Before My Eyes" play at the end of the song "Flow." Also, "Watch the Throne [Deluxe Edition (Explicit)]" by Jay Z and Kanye West has a 2 minute silent intro for "Illest Mother**...

Casual Listener

Cage the Elephant's album "Thank You Happy Birthday" has the song "Right Before My Eyes" play at the end of the song "Flow." Also, "Watch the Throne [Deluxe Edition (Explicit)]" by Jay Z and Kanye We...

TheMisterPerson

Casual Listener

1552 Views

1 replies

0 likes

cage the elephant
duplicate
Duplicate Song
duplicates
duplication
Jay Z
kanye west
no sound
Playback problem
silent
song bug
Song Duration
  • 1552 Views
  • 1 replies
  • 0 likes

Premium

If you buy premium can you choose what song you want to play anytime or do you have to shuffle play on a iPhone

Casual Listener

If you buy premium can you choose what song you want to play anytime or do you have to shuffle play on a iPhone

jean3601

Community Legend

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

I signed up to premium and now i can't get rid of it

HiI signed up to the 30 free day trial and now now I can't get rid of it.At the same time as not being able to get rid of it I also can't log back in to my around and I have changed my password and it still won't let me log back in.What shall I do ab...

Newbie

Hi I signed up to the 30 free day trial and now now I can't get rid of it. At the same time as not being able to get rid of it I also can't log back in to my around and I have changed my passwo...

jean3601

Community Legend

513 Views

1 replies

1 likes

  • 513 Views
  • 1 replies
  • 1 likes

Solved!! Can't press my songs directly but was working before.

I got a new phone recently but previously I was using Spotify on a Samsung Galaxy Tab 4, it was working fine, I could press any song and everything and I wasn't premium, now I have a Samsung Galaxy s5 and I downloaded Spotify, logged in, and all the ...

Newbie

I got a new phone recently but previously I was using Spotify on a Samsung Galaxy Tab 4, it was working fine, I could press any song and everything and I wasn't premium, now I have a Samsung Galaxy s...

jean3601

Community Legend

573 Views

1 replies

0 likes

  • 573 Views
  • 1 replies
  • 0 likes

Solved!! Seems like someone hacked my account

There are playlist and songs I haven't played. Sometimes my music is stopped and other music begins. There were some other devices that were on my account which I deleted, but they are still accessing my account. It's annoying but I worry even more a...

Casual Listener

There are playlist and songs I haven't played. Sometimes my music is stopped and other music begins. There were some other devices that were on my account which I deleted, but they are still accessin...

Bleebs

Visitor

870 Views

3 replies

0 likes

  • 870 Views
  • 3 replies
  • 0 likes

Spotify Galaxy A5

Usando Wi-fi ou 4G o app trava, toca a música que quer, fica muito lento. Tenho poucos apps instalados, portanto não é a memória. Já reinstalei e nada. Pensando seriamente em procurar outro streaming. A Spotify não tem um link para resolução de probl...

Newbie

Usando Wi-fi ou 4G o app trava, toca a música que quer, fica muito lento. Tenho poucos apps instalados, portanto não é a memória. Já reinstalei e nada. Pensando seriamente em procurar outro streaming...

415 Views

0 replies

0 likes

  • 415 Views
  • 0 replies
  • 0 likes

LOST PLAYLIST!

I have lost at least 20 self-made playlists since I last logged onto my PC (Windows 10) and I have 'lost' these playlists. They are all still on my Kindle, which hasn't had any updates.. I have tried all suggestions, deleted playlist option, nothing ...

Newbie

I have lost at least 20 self-made playlists since I last logged onto my PC (Windows 10) and I have 'lost' these playlists. They are all still on my Kindle, which hasn't had any updates.. I have tried...

user-removed

Not applicable

510 Views

1 replies

0 likes

LOST PLAYLIST. AGAIN.
  • 510 Views
  • 1 replies
  • 0 likes

Spotify doesn't link to Facebook

Hi,as written in the title, my spotify account 'giommariacarboni' doesn't link to my Facebook profile. It asks me for permissions but at last it does not connect the two profiles.

Casual Listener

Hi, as written in the title, my spotify account 'giommariacarboni' doesn't link to my Facebook profile. It asks me for permissions but at last it does not connect the two profiles.

jean3601

Community Legend

623 Views

3 replies

0 likes

  • 623 Views
  • 3 replies
  • 0 likes

Spotify can't see offline playlists on microsd card!

I'll try to keep this as brief as possible.Device: Sony Xperia Z3Microsd: SanDisk Ultra 64gbI initially had some trouble getting the offline playlists to save to my microsd card. I have about 15gb of music I want offline, so saving it all to a micros...

Newbie

I'll try to keep this as brief as possible. Device: Sony Xperia Z3 Microsd: SanDisk Ultra 64gb I initially had some trouble getting the offline playlists to save to my microsd card. I have abo...

355 Views

0 replies

1 likes

  • 355 Views
  • 0 replies
  • 1 likes

Android Cat B15Q won't download offline songs to memory card, only on internal phone memory.

Hello everyone. I tried solving my issue, following the guide on Spotify help page.Settings, delete files and cache.But files will still be downloaded to internal phone memory, and not on the SD card.Its empty and 32GB storage. The files is around 2G...

Newbie

Hello everyone.   I tried solving my issue, following the guide on Spotify help page. Settings, delete files and cache. But files will still be downloaded to internal phone memory, and not o...

351 Views

0 replies

0 likes

  • 351 Views
  • 0 replies
  • 0 likes

Garbled Music Why?

I just moved a few songs from my PC to my phone (one at a time of course) and they all have very weird sounds. Skipping and repeating and weird noises that sound like huge water drops. Idk why this is happening, as all of my other music still works.I...

Newbie

I just moved a few songs from my PC to my phone (one at a time of course) and they all have very weird sounds. Skipping and repeating and weird noises that sound like huge water drops. Idk why this i...

466 Views

0 replies

0 likes

Music is garbled
  • 466 Views
  • 0 replies
  • 0 likes