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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376221 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7563 Views

0 replies

7 likes

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No me sale ecualizador en android Kit-kat

Tengo spotify premium y no me sale ninguna de las funciones de efectos de sonido

Newbie

Tengo spotify premium y no me sale ninguna de las funciones de efectos de sonido

590 Views

0 replies

0 likes

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Samsung Galaxy Note 4 - Music Plays during phone call

When I am playing music and gets a phone call, music does not stop. This makes it hard to hear what the other person i saying.Is there a way to fix this?

Newbie

When I am playing music and gets a phone call, music does not stop. This makes it hard to hear what the other person i saying. Is there a way to fix this?

357 Views

0 replies

0 likes

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Radio doesnt work

Hi,My radiostations doesnt work. A message occur explaining that the station doesnt work at the moment, that it cant load/buffer and that I should try again later. This message occur whatever station I chose whenever I chose it. Ive tried to reinstal...

Newbie

Hi, My radiostations doesnt work. A message occur explaining that the station doesnt work at the moment, that it cant load/buffer and that I should try again later. This message occur whatever stati...

706 Views

0 replies

0 likes

Radio Stations
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can't receive calls

I just recently changed my phone from a Samsung s4 to a Samsung s6. I've already had spotify premium in the past and never had this problem. For the first time today I was listening to spotify on my new phone. People were telling me that they couldn'...

Newbie

I just recently changed my phone from a Samsung s4 to a Samsung s6. I've already had spotify premium in the past and never had this problem. For the first time today I was listening to spotify on my ...

462 Views

0 replies

0 likes

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Solved!! Strange offline storage problems

Hello, I've have just installed Spotify on my Xperia Z3 Compact that got an 64 GB external SD card. At first Spotify started to save all the offline music to my SD card but after Spotify was paused or crashed once it suddenly started downloading to t...

Visitor

Hello,   I've have just installed Spotify on my Xperia Z3 Compact that got an 64 GB external SD card. At first Spotify started to save all the offline music to my SD card but after Spotify...

user-removed

Not applicable

4148 Views

6 replies

0 likes

Android 4.4.4
Crash
offline music
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Continues to play music when making a call

Hey, It will continue playing if I make a call ( which it should stop autmatically) and also I noticed if say I plug out headphones the app will have the pause logo i.e it thinks its still playing. This did not happen in previous version. v4.0.0.800 ...

Regular

Hey,   It will continue playing if I make a call ( which it should stop autmatically) and also I noticed if say I plug out headphones the app will have the pause logo i.e it thinks its still p...

453 Views

0 replies

0 likes

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Spotify does not connect to WiFi

If I haven't been online with Spotify for a while (in this case 12h) and then connect my android to my WiFi Spotify still says that it is offline. How can I change that?

Newbie

If I haven't been online with Spotify for a while (in this case 12h) and then connect my android to my WiFi Spotify still says that it is offline. How can I change that?

schjano

Music Fan

542 Views

2 replies

0 likes

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synchronize

Como se sincroniza spotify escritorio con la aplicacion movil?

Newbie

Como se sincroniza spotify escritorio con la aplicacion movil?

304 Views

0 replies

0 likes

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New phone

Just got a new phone and downloaded Spotify. Several albums are missing from my account, and I no longer have premium. Any suggestions?

Casual Listener

Just got a new phone and downloaded Spotify. Several albums are missing from my account, and I no longer have premium. Any suggestions?

price0430

Casual Listener

561 Views

4 replies

0 likes

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Spotify App shuts down after some seconds - Huawei G620S

Hi! Since nearly 2 weeks i am not able to open my paid spotify app on my Huawei G620S (maybe after the last update to newest version). When i click on the spotify icon the display goes black for some seconds before it switch back to the app overview....

Newbie

Hi! Since nearly 2 weeks i am not able to open my paid spotify app on my Huawei G620S (maybe after the last update to newest version). When i click on the spotify icon the display goes black for some...

724 Views

0 replies

0 likes

app crashes
huawei
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Spotify randomly starts playing on Android 6

On my Nexus 5 (not 5x) with Android 6, Spotify starts playing randomly after I finish a phone call or when I don't get answer to my call when dialing someone. It's not every time, but for the last few days I had it 5 or 6 timesThe app wasn't playing ...

Newbie

On my Nexus 5 (not 5x)  with Android 6, Spotify starts playing randomly after I finish a phone call or when I don't get answer to my call when dialing someone. It's not every time, but for the l...

424 Views

0 replies

0 likes

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attivazione Premium con vodafone

Non riesco ad attivare l offerta Premium con gestore Vodafone alla fine della procedura mi dice che si è verificato un errore. Cosa fare?

Newbie

Non riesco ad attivare l offerta Premium con gestore Vodafone alla fine della procedura mi dice che si è verificato un errore. Cosa fare?

690 Views

0 replies

0 likes

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Spotify Premium on Android NOT downloading imported files.

Ok so I have multiple tracks that I had to import locally to my Spotify on my desktop. It used to auto-sync and auto-download to my Galaxy Note 4 however in the past week, it stopped doing so. I reinstalled Spotify on both platforms, only to lose all...

Newbie

Ok so I have multiple tracks that I had to import locally to my Spotify on my desktop. It used to auto-sync and auto-download to my Galaxy Note 4 however in the past week, it stopped doing so. I rein...

602 Views

0 replies

0 likes

Android
imported
local
Mobile
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Keep Having to Download Music after Updates

Hi everyone I recently updated spotify and it seems that each time I do this all my songs revert to only available online...e.g they have to be downloaded again. This would be ok except I have thousands of songs and I can't seem to find a way of re-d...

Casual Listener

Hi everyone   I recently updated spotify and it seems that each time I do this all my songs revert to only available online...e.g they have to be downloaded again. This would be ok except I ha...

281 Views

0 replies

0 likes

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Help, undownloading doesn't take effect

Running spotify on xperia z3, now reached my download limit at roughly 35 gb, removing downloads doesn't help, still getting the same message, and can't download more. Can I export my music information, and my couple of playlist somehow so i could de...

Casual Listener

Running spotify on xperia z3, now reached my download limit at roughly 35 gb, removing downloads doesn't help, still getting the same message, and can't download more. Can I export my music informati...

405 Views

0 replies

0 likes

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Solved!! Not working

Please help..my app has just stopped working.have tried everything

Regular

Please help..my app has just stopped working.have tried everything

ashmcdonagh

Regular

1373 Views

9 replies

0 likes

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Playlist won't keep its place.

Alright so I don't know how people usually do this so I am just going to use the template that I found. Brief description of the issue: Whenever I use Spotify on my tablet it never saves the postion of the playlist. By that I mean it won't save where...

Newbie

Alright so I don't know how people usually do this so I am just going to use the template that I found.   Brief description of the issue: Whenever I use Spotify on my tablet it never save...

436 Views

0 replies

2 likes

  • 436 Views
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  • 2 likes

SD card issue

I have to store my music on my SD card. I have about 16gb on my SD. I recently removed my SD card for a few minutes and even after a reboot, Spotify does not seem to realize I have 16gb of music cached. If I go on WiFi it immediately starts to downlo...

Newbie

I have to store my music on my SD card. I have about 16gb on my SD. I recently removed my SD card for a few minutes and even after a reboot, Spotify does not seem to realize I have 16gb of music cach...

295 Views

0 replies

0 likes

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Trouble loading Spotify on Galaxy S5 after android system upgrade

Please help . after a system upgrade on the Phone it wont let me log in to spotify. The screen goes black then boots you out of the app.I have uninstalled and re installed Spotify but keep on having the same problem .It downloads the app takes me to ...

Casual Listener

Please help . after a system upgrade on the Phone it wont let me log in to spotify. The screen goes black then boots you out of the app. I have uninstalled and re installed Spotify but keep on havin...

madmonkey23

Roadie

770 Views

2 replies

0 likes

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