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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4337 Views

0 replies

6 likes

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La app abandona al abrirla en mi Samsung Galaxy S5

Como usuarios premium debemos recibir una rápida solución o es mejor cancelar la suscripción

Visitor

Como usuarios premium debemos recibir una rápida solución o es mejor cancelar la suscripción

Nico

Community Legend

265 Views

1 replies

0 likes

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  • 1 replies
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Spotify Connect - Multiple Devices

I am very new at all this and very inexperienced at the ins and outs of how to use Connect on multiple devices. I have been experiencing an issue that I have been trying to get fixed for the last week and either I am not understanding what I am readi...

Newbie

I am very new at all this and very inexperienced at the ins and outs of how to use Connect on multiple devices. I have been experiencing an issue that I have been trying to get fixed for the last wee...

Adam_B

Spotify

490 Views

1 replies

0 likes

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PROBLEM WITHOUT CONEXION

Hello!! Good afertoon!excuse me, why my spotify premium doesnt works without internet? and why waste a lot GB for mi internet in my Android in only four days waste 2.35gb IS A lot REALLY!!Spoiler (Highlight to read):0:0

Newbie

Hello!! Good afertoon! excuse me, why my spotify premium doesnt works without internet? and why waste a lot GB for mi internet in my Android in only four days waste 2.35gb IS A lot REALLY!! :0

user-removed

Not applicable

298 Views

1 replies

0 likes

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  • 1 replies
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Offline Playlists removed after update

Hi Spotify, I want to thank you for deleting my offline playlists from my device again. This is the 10th time and you would think that a company would learn from these errors. I'm gonna cancel my account since my datacap suffers too much from it. Bye...

Newbie

Hi Spotify,   I want to thank you for deleting my offline playlists from my device again. This is the 10th time and you would think that a company would learn from these errors. I'm gonna canc...

259 Views

0 replies

0 likes

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Facebook not working with Spotify

I want to start my spotify account but get this error.. "This webpage has a redirect loop The webpage at https://www.spotify.com/uk/purchase/spotify/product/premium/?free_trial=1 has resulted in too many redirects. Clearing your cookies for this site...

Casual Listener

I want to start my spotify account but get this error..  "This webpage has a redirect loop  The webpage at https://www.spotify.com/uk/purchase/spotify/product/premium/?free_trial...

Adam_B

Spotify

729 Views

1 replies

0 likes

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  • 1 replies
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I have reinstalled spotify

Sadly I am not a premium member even though I am. Hrlp need to sort

Newbie

Sadly I am not a premium member even though I am. Hrlp need to sort

Daniel

Community Legend

323 Views

2 replies

0 likes

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Spotify picture saves to gallery randomly

After the most recent update to Spotify, I have been frequently closing out of Spotify and going to my gallery where I find a picture of the Spotify symbol, it never makes more then one I don't think. This has become quite annoying since I have to co...

Newbie

After the most recent update to Spotify, I have been frequently closing out of Spotify and going to my gallery where I find a picture of the Spotify symbol, it never makes more then one I don't think...

Daniel

Community Legend

551 Views

2 replies

0 likes

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Solved!! Pressing [Next Song] on headphone switches to Android Player

Hi all Honor 6, Android 4.4.2, Spotify 3.9.0.965. Since a couple of weeks (worked before): When I press [Next Song] within the Spotify app, it duly plays the next song in the Spotify playlist. However, if I press [Next Song] on my headphone (double c...

Regular

Hi all   Honor 6, Android 4.4.2, Spotify 3.9.0.965. Since a couple of weeks (worked before):   When I press [Next Song] within the Spotify app, it duly plays the next song in the Spotif...

cbourbou

Regular

15076 Views

4 replies

0 likes

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Starred Playlist missing on various Spotify accounts i've created, Is there a Fix? Please help!

Hello, I just created a whole new Facebook and Spotify account because i thought my previous account wasn't working correctly as my Starred playlist wasn't showing up when on mobile devices, desktop etc i was only ever able to see it show up when usi...

Visitor

Hello,   I just created a whole new Facebook and Spotify account because i thought my previous account wasn't working correctly as my Starred playlist wasn't showing up when on mobile devices,...

user-removed

Not applicable

725 Views

1 replies

0 likes

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Solved!! Spotify Running for Android.

Hey there, Is there Spotify running support ve Android phones? Or will there be any support in the future? Thank you.

Casual Listener

Hey there,   Is there Spotify running support ve Android phones? Or will there be any support in the future?   Thank you.

123569391

Newbie

18768 Views

34 replies

8 likes

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  • 34 replies
  • 8 likes

linked to wrong Facebook account

Hello I used a promo code I got from work for 3 months free. I accidently clicked logged into Facebook bit it linked to my friends Facebook as she was using her fb on my phone last. I want to use the same promo code but have my Spotify and my fb link...

Newbie

Hello I used a promo code I got from work for 3 months free. I accidently clicked logged into Facebook bit it linked to my friends Facebook as she was using her fb on my phone last. I want to use the...

Daniel

Community Legend

353 Views

1 replies

0 likes

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lockscreen bug

I got a problem when i lock my screen on my phone after i pick a song, ok so when i choose a song in my playlist and lock the screen and then unlock my screen to change again it goes back to the top of my playlist, so for example i choose a song, i l...

Casual Listener

I got a problem when i lock my screen on my phone after i pick a song, ok so when i choose a song in my playlist and lock the screen and then unlock my screen to change again it goes back to the top ...

519 Views

0 replies

0 likes

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Spotify Connect draining battery

Hola,So for some stupid reason, Spotify thought it was a good idea to automatically open and start using Spotify Connect as soon as I play music on my computer. This is causing Spotify to drain my battery even though I'm not even using it. Is there a...

Casual Listener

Hola, So for some stupid reason, Spotify thought it was a good idea to automatically open and start using Spotify Connect as soon as I play music on my computer. This is causing Spotify to drain my ...

1022 Views

0 replies

2 likes

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Solved!! Local File Sync

I'm unable to sync local files with my mobile android phone. I'm running on Windows Vista, using an LG G3 phone. I have the local files loaded into a "sync" playlist, and have set them to download on my phone, but the phone and computer won't communi...

Music Fan

I'm unable to sync local files with my mobile android phone. I'm running on Windows Vista, using an LG G3 phone. I have the local files loaded into a "sync" playlist, and have set them to download on...

izfactor786

Gig Goer

7496 Views

17 replies

0 likes

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Can't download offline mode

I am using a Note 2 since today morning (I suppose there was an update yesterday) my Spotify does not save any songs in offline mode telling me that I don't have enough free space. Internally I do have 4GB left and 50GB free on my SD Card. I cleared ...

Newbie

I am using a Note 2 since today morning (I suppose there was an update yesterday) my Spotify does not save any songs in offline mode telling me that I don't have enough free space.    Int...

289 Views

0 replies

0 likes

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Solved!! take off shuffle

Pressed shuffle in error, how do I turn it off?

Casual Listener

Pressed shuffle in error, how do I turn it off?

11000

Casual Listener

877 Views

2 replies

0 likes

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Paying for premium not getting it and wanting refund

I had the free trial and it ran out so I went and did the college student deal and it didn't say that it went through on the app do I canceled the premium account and it says that the money is being taken out of my account still and I want it back

Newbie

I had the free trial and it ran out so I went and did the college student deal and it didn't say that it went through on the app do I canceled the premium account and it says that the money is being ...

Daniel

Community Legend

242 Views

1 replies

0 likes

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Sound Quality

I am switching from the soon to be defunct Zune subscription service to either spotify or rhapsody. I really like the interface and selection on spotify but the sound quality on my HTC One M8 is so bad it's difficult to listen to it. I am listening o...

Newbie

I am switching from the soon to be defunct Zune subscription service to either spotify or rhapsody.  I really like the interface and selection on spotify but the sound quality on my HTC One M8 i...

camillo75

Community Legend

351 Views

1 replies

0 likes

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Cuenta no registrata y servicio debitando

Buenas noches, el año pasado abri una cuenta y la pase a premium, debitandose de mi tarjeta Visa. Hace un mes me robaron y ahora no me registra la cuenta como premium, me hace volver a cargar una tarjeta para que se debite el cargo. Quisiera que me l...

Newbie

Buenas noches, el año pasado abri una cuenta y la pase a premium, debitandose de mi tarjeta Visa. Hace un mes me robaron y ahora no me registra la cuenta como premium, me hace volver a cargar una tar...

driveflanger

Community Legend

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes