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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1018 Views
  • 0 replies
  • 4 likes

Cuenta no registrata y servicio debitando

Buenas noches, el año pasado abri una cuenta y la pase a premium, debitandose de mi tarjeta Visa. Hace un mes me robaron y ahora no me registra la cuenta como premium, me hace volver a cargar una tarjeta para que se debite el cargo. Quisiera que me l...

  • Newbie
  • Buenas noches, el año pasado abri una cuenta y la pase a premium, debitandose de mi tarjeta Visa. Hace un mes me robaron y ahora no me registra la cuenta como premium, me hace volver a cargar una tar...
  • driveflanger
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Opt out of suggested songs

I was studying for a test and listening to calming piano music on spotify mobile app. I love spotify. But after a few songs katy perry starts playing because spotify suggests a song. This happens several times till I have no more skips. I just stoppe...

  • Casual Listener
  • I was studying for a test and listening to calming piano music on spotify mobile app. I love spotify. But after a few songs katy perry starts playing because spotify suggests a song. This happens sev...
  • Daniel
  • Community Legend
  • 475 Views
  • 1 replies
  • 0 likes
  • opt-out
    Suggesting Songs
  • 475 Views
  • 1 replies
  • 0 likes

Cannot Sync Local Files with Android

I cannot get my Local Files to syncronize with my Android. I have been able to save all of my music offline except those. i currently use Spotify version 1.0.16.104.g3b776c9e, with Windows 10, and a Samsung Note 3. Any help is much appreciated.

  • Newbie
  • I cannot get my Local Files to syncronize with my Android.  I have been able to save all of my music offline except those.     i currently use Spotify version 1.0.16.104.g3b776c9e, ...
  • Daniel
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

spotify in car

Im trying to understand why spotify wont play on all my speakers in my car. Only plays from the front ones as long as its running blutooth yet pandora works on all of them in blutooth . I have tried other phones and its same still dont change it Im u...

  • Newbie
  • Im trying to understand  why spotify  wont play on all  my  speakers  in my car. Only  plays  from the  front ones  as  long as  its  runni...
  • 343 Views
  • 0 replies
  • 0 likes
  • 343 Views
  • 0 replies
  • 0 likes

Music Not Playing on Android

I tried reinstalling several times, doesn't work.After logging in, everything works fine until I press "Shuffle Play" on ANY charts or my playlist (I am on a free account fyi).Only the first time, there will be a sponsor with a dismiss button. After ...

  • Newbie
  • I tried reinstalling several times, doesn't work. After logging in, everything works fine until I press "Shuffle Play" on ANY charts or my playlist (I am on a free account fyi). Only the first time...
  • 422 Views
  • 0 replies
  • 0 likes
  • Android 5.0.2
  • 422 Views
  • 0 replies
  • 0 likes

Moving Spotify offline music to SD card on 5.0.1

First of all my phone is an HTC One M8, as mentioned running 5.0.1. Why is there no simple way to transfer music to my SD card? I have a 60gb SD card and only 16gb on my in built memory, so I always try and put things into my SD card to save space, h...

  • Newbie
  • First of all my phone is an HTC One M8, as mentioned running 5.0.1.   Why is there no simple way to transfer music to my SD card? I have a 60gb SD card and only 16gb on my in built memory, so ...
  • Daniel
  • Community Legend
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Asking user to log in using offline mode

Hi, I want to use spotify in my car android unit in offline mode as I don't always have an internet connection available. I activated the offline mode for my playlist and I waited to be fully downloaded. I switched the application to offline mode and...

  • Casual Listener
  • Hi,   I want to use spotify in my car android unit in offline mode as I don't always have an internet connection available. I activated the offline mode for my playlist and I waited to be full...
  • kamikazi3
  • Casual Listener
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

More than 3 devices althouth I have only one!

Spotify is still deleting my offline playlists on my Android smartphone. Every 1-3 weeks I have to download everything new it's getting very annoying! I am spotify user of the first hour and I've recommend it to many friends and I have the fealing fr...

  • Casual Listener
  • Spotify is still deleting my offline playlists on my Android smartphone. Every 1-3 weeks I have to download everything new it's getting very annoying! I am spotify user of the first hour and I've rec...
  • MichaelW
  • Community Legend
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

problem with my account and Facebook

I have Spotify for sometime ago. My problem is that I always login with my user name and password... but the other day I borrowed my device to my friend to check out something in his Facebook wall.... Now my Spotify profile appear in his Facebook nam...

  • Newbie
  • I have Spotify for sometime ago. My problem is that I always login with my user name and password... but the other day I borrowed my device to my friend to check out something in his Facebook wall......
  • MichaelW
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Spotify lose Internet on Android, but not on PC. Same WiFi.

Hi, my fellow Spotifyans! I have a slight problem with my WiFi and Spotify on Android.I have done some research and found other threads with similar content, however I believe the problem of mine differs slightly. In short:Spotify (PC) + home WiFi = ...

  • Newbie
  • Hi, my fellow Spotifyans!   I have a slight problem with my WiFi and Spotify on Android. I have done some research and found other threads with similar content, however I believe th...
  • 533 Views
  • 0 replies
  • 0 likes
  • 533 Views
  • 0 replies
  • 0 likes

Solved!! Xperia Sound changes

After a few seconds hearing a song, the music stops for a seconds or so and then goes on, but the sound has changed drastically. After the stop of the music the highs are more emphasised. Can anyone help me with this problem?

  • Casual Listener
  • After a few seconds hearing a song, the music stops for a seconds or so and then goes on, but the sound has changed drastically. After the stop of the music the highs are more emphasised. Can anyone ...
  • Daniel
  • Community Legend
  • 788 Views
  • 7 replies
  • 0 likes
  • Xperia
  • 788 Views
  • 7 replies
  • 0 likes

I had downloaded the software and it had volume control for program now it is not there.

The volume control is not there after a day of usage .wondering if that's normal was excited for that, feature. Software looks different when first downloaded, a day after it went back to the old format has the Web developer's been hacked?

  • Casual Listener
  • The volume control is not there after a day of usage .wondering if that's normal was excited for that, feature. Software looks different when first downloaded, a day after it went back to the old for...
  • Daniel
  • Community Legend
  • 349 Views
  • 3 replies
  • 0 likes
  • 349 Views
  • 3 replies
  • 0 likes

My spotidy keeps shutting off

HAS ANYONE HAD A PROBLEM KEEPING THERE SPOTIFY ON WHEN LISTENING ON THERE TABLET?

  • Newbie
  • HAS ANYONE HAD A PROBLEM KEEPING THERE SPOTIFY ON WHEN LISTENING ON THERE TABLET?
  • Daniel
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Cierre inesperado en galaxi s5

Tengo un galaxi s5 y tengo problemas al iniciar spotify se cierra inesperadamenteYa lo borre y lo instalé varias veces y nadaIgual se cierra justo al inicio

  • Casual Listener
  • Tengo un galaxi s5 y tengo problemas al iniciar spotify se cierra inesperadamente Ya lo borre y lo instalé varias veces y nada Igual se cierra justo al inicio
  • Amadito07
  • Newbie
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Spotify Now

Hey everyone, Am I missing something obvious or is Spotify Podcasts/ Shows still missing from Desktop and Android? https://www.spotify.com/us/now/

  • Newbie
  • Hey everyone,   Am I missing something obvious or is Spotify Podcasts/ Shows still missing from Desktop and Android?   https://www.spotify.com/us/now/
  • crisperrgk
  • Casual Listener
  • 289 Views
  • 1 replies
  • 1 likes
  • 289 Views
  • 1 replies
  • 1 likes

Create Folders

how can I created or organize folders on my android device?

  • Newbie
  • how can I created or organize folders on my android device?
  • Daniel
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Offline playlists constantly being reset, what is happening?

I was recently on a trip to a place without service and when I get there I find all my offline tracks are no longer downloaded. This has happened twice since then. I redownload everything and it continues to happen. I saw someone else got a Spotify e...

  • Casual Listener
  • I was recently on a trip to a place without service and when I get there I find all my offline tracks are no longer downloaded. This has happened twice since then. I redownload everything and it cont...
  • Pappus
  • Casual Listener
  • 1301 Views
  • 11 replies
  • 0 likes
  • 1301 Views
  • 11 replies
  • 0 likes

Request help with: "Sorry, we couldn't save your settings. Please try again later"

For the last few months, everytime I have clicked on Notification Settings to edit some individual settings, I've been getting the same "Sorry, we couldn't save your settings. Please try again later" message. I haven't reported it until now because i...

Screenshot_2015-09-03-00-33-39.png
  • Visitor
  • For the last few months, everytime I have clicked on Notification Settings to edit some individual settings,  I've been getting the same "Sorry, we couldn't save your settings. Please try again ...
  • Bmosquea
  • Newbie
  • 1735 Views
  • 3 replies
  • 0 likes
  • 1735 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Connect stopped working with Pioneer SC-1223

Hi all, I have a wired issue with Spotify Connect. I could see my Pioneer SC-1223 through the Spotify App on my Android device but when I try to connect to it the loudspeaker icon turns green and is flashing but after a while it turns grey again and ...

  • Casual Listener
  • Hi all,   I have a wired issue with Spotify Connect. I could see my Pioneer SC-1223 through the Spotify App on my Android device but when I try to connect to it the loudspeaker icon turns gr...
  • SPY0817
  • Casual Listener
  • 2550 Views
  • 6 replies
  • 0 likes
  • 2550 Views
  • 6 replies
  • 0 likes