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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

anaExE

Newbie

373198 Views

540 replies

34 likes

Account
Free
  • 373198 Views
  • 540 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7444 Views

0 replies

7 likes

  • 7444 Views
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  • 7 likes

App will no longer play local files from playlist.

Hi, So, this used to work for me flawlessly, I have local music I'd save to my playlist and when I initially signed up for Spotify, my phone app would download the local files on my playlist and they would play. Now they just sit in my playlist grey'...

Newbie

Hi,   So, this used to work for me flawlessly, I have local music I'd save to my playlist and when I initially signed up for Spotify, my phone app would download the local files on my playlist...

268 Views

0 replies

0 likes

  • 268 Views
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luisviales

Como puedo desactivar la Premium

Newbie

Como puedo desactivar la Premium

331 Views

0 replies

0 likes

  • 331 Views
  • 0 replies
  • 0 likes

Trying to link my Facebook to my Android

I got this error before. I try to login with my facebook credentials today and am getting the invalid key hash. I forget how I fix this. Thanks

Regular

I got this error before.  I try to login with my facebook credentials today and am getting the invalid key hash.  I forget how I fix this.   Thanks

664 Views

0 replies

0 likes

  • 664 Views
  • 0 replies
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Solved!! Android offline quality

Noticed just now that spotify has removed the function for choosing offline sync quality on android.How does it work now, what quality are my songs synced on?As one of the people who use decent high fidelity gear its nice to know that songs are beein...

Casual Listener

Noticed just now that spotify has removed the function for choosing offline sync quality on android. How does it work now, what quality are my songs synced on? As one of the people who use decent h...

kaikan

Casual Listener

681 Views

2 replies

0 likes

  • 681 Views
  • 2 replies
  • 0 likes

Choppy playback of downloaded music

So, I was helping a friend stain his patio the other day, and I was in a city that I don't have great reception in. No problem, I'll just listen to the music that's on my device, I thought... Turns out I was very wrong. The entire day, songs native t...

Roadie

So, I was helping a friend stain his patio the other day, and I was in a city that I don't have great reception in. No problem, I'll just listen to the music that's on my device, I thought... Turns...

danielmsanchez

Newbie

3219 Views

9 replies

2 likes

  • 3219 Views
  • 9 replies
  • 2 likes

Uninstalling Spotify, downloaded music and playlists.

I'm getting a lot of 'no connection available' messages. This has been happening throughout the day for the past week. Logging out and logging in seems to correct it but sure enough happens again.Anyway I want to try uninstalling, but will this remov...

Visitor

I'm getting a lot of 'no connection available' messages. This has been happening throughout the day for the past week. Logging out and logging in seems to correct it but sure enough happens again. ...

Reflux_

Community Legend

454 Views

3 replies

0 likes

  • 454 Views
  • 3 replies
  • 0 likes

App unresponsive, buggy, uses massive amount of mobile data even when data disabled

Every day when I open the app, it takes literally minutes to become responsive. Browsing through the preset stations usually - but not always - works fine, but going through my own music takes forever to load. For example, when I list all my artists,...

Regular

Every day when I open the app, it takes literally minutes to become responsive. Browsing through the preset stations usually - but not always - works fine, but going through my own music takes foreve...

320 Views

0 replies

0 likes

  • 320 Views
  • 0 replies
  • 0 likes

Device connected to WiFi but Spotify not working

HiI have been a spotify premium user for 2 years andam currently running it on my galaxy s4. Over the past 2 months it has practically become unusable. Despite being connected to WiFi (everything else works) Spotify's search function just won't work ...

Newbie

Hi I have been a spotify premium user for 2 years andam currently running it on my galaxy s4. Over the past 2 months it has practically become unusable. Despite being connected to WiFi (everything...

487 Views

0 replies

0 likes

  • 487 Views
  • 0 replies
  • 0 likes

Android Auto plays sound through phone speakers

Hey everyone, I got a new car with android auto. At first I've been really excited to use the Android Auto technologie. Everything is working pretty good, except Spotify. I am able to connect it to the car and I do see the in-car GUI for Spotify at m...

Newbie

Hey everyone,   I got a new car with android auto. At first I've been really excited to use the Android Auto technologie. Everything is working pretty good, except Spotify. I am able to connec...

816 Views

0 replies

2 likes

Android 5.1.1
android auto
xperia z3 compact
  • 816 Views
  • 0 replies
  • 2 likes

Offline playlists dissapeared

I had a playlist and a few albums downloaded so I can listen them without a connection. I updated spotify today and somehow all my downloaded songs are gone. I still have the playlist and albums in my music but they are not available offline anymore.

Newbie

I had a playlist and a few albums downloaded so I can listen them without a connection. I updated spotify today and somehow all my downloaded songs are gone. I still have the playlist and albums in m...

423 Views

0 replies

0 likes

  • 423 Views
  • 0 replies
  • 0 likes

Random pausing

I keep having to turn the screen back on and push play again from it pausing a few times per hour....does anyone else have this problem?The song controls on my bluetooth headphones don't get the song to play again either and I know that's not the pro...

Music Fan

I keep having to turn the screen back on and push play again from it pausing a few times per hour....does anyone else have this problem? The song controls on my bluetooth headphones don't get the so...

761 Views

0 replies

0 likes

Android
pausing
Pausing playback
  • 761 Views
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Kit Kat lock screen controls disapear

When using android app on kit kat (stock rom) lock screen controls disapear. I didn't not detect a pattern yet. Does anyone have the same situation and find a solution?

Casual Listener

When using android app on kit kat (stock rom) lock screen controls disapear. I didn't not detect a pattern yet. Does anyone have the same situation and find a solution?

mattruizstupi

Casual Listener

3260 Views

12 replies

1 likes

  • 3260 Views
  • 12 replies
  • 1 likes

Spotify crashes after update on Android

This morning after I updated Spotify on my Samsung S5, the app crashes on startup.At first I get e blackscreen and it crashes.Then it starts up and inform me on latest news, and then chrashes.After this I start up again, and gets a black screen and t...

Regular

This morning after I updated Spotify on my Samsung S5, the app crashes on startup. At first I get e blackscreen and it crashes. Then it starts up and inform me on latest news, and then chrashes. A...

Chris_Cornell

Gig Goer

593 Views

1 replies

0 likes

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  • 1 replies
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Redownloading music

I have a Samsung galaxy s5 with Spotify premium.For some reason every now and then I have to redownload my music and it's very annoying.I'm not sure if this is related to updates but is there a setting a need to tweak so this doesn't happen?

Newbie

I have a Samsung galaxy s5 with Spotify premium. For some reason every now and then I have to redownload my music and it's very annoying. I'm not sure if this is related to updates but is there a s...

245 Views

0 replies

0 likes

  • 245 Views
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Solved!! Spotify running slowly on HTC One M7

Hi. When launching the app, it usually freezes for ~a minute, and then continues to respond slowly for a short while after, noteably when clicking on a side menu item for the first time, and playing a track for the first time. Is anyone else having t...

Visitor

Hi.   When launching the app, it usually freezes for ~a minute, and then continues to respond slowly for a short while after, noteably when clicking on a side menu item for the first time, and...

user-removed

Not applicable

671 Views

2 replies

0 likes

  • 671 Views
  • 2 replies
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Set default playlist

I have 4 playlists and prefer a particular one to auto-play whenever I access Spotify either on a device or in the car but that's not the case. It seems that the playlist that starts up is random. Is there a way to set a default playlist?

Casual Listener

I have 4 playlists and prefer a particular one to auto-play whenever I access Spotify either on a device or in the car but that's not the case.  It seems that the playlist that starts up is rand...

1176 Views

0 replies

5 likes

  • 1176 Views
  • 0 replies
  • 5 likes

Spotify black screen at startup and exits

I have installed spotify for the 1st time on my samsung galaxy s5 and amdroid version 5.0. Signed up with my email (did not get any conf.email). Tried to start but only black screen and exits. I guess I gotta go back to youtube listening :(.

Newbie

I have installed spotify for the 1st time on my samsung galaxy s5 and amdroid version 5.0. Signed up with my email (did not get any conf.email). Tried to start but only black screen and exits. I gues...

Geonerd

Regular

806 Views

4 replies

0 likes

Crash
startup
  • 806 Views
  • 4 replies
  • 0 likes

Call center for spotify

Spotify NEEDS a phone line for tech support. The android app is mortally frustrating. I have to download 22 Gigs of music every day because there are no solutions to a simple problem and the forums are answered by equally disgruntled premium users. A...

Regular

Spotify NEEDS a phone line for tech support. The android app is mortally frustrating. I have to download 22 Gigs of music every day because there are no solutions to a simple problem&n...

Lelele

Newbie

2868 Views

5 replies

2 likes

  • 2868 Views
  • 5 replies
  • 2 likes

Spotify Should Create New Connection On Transition to Wifi

Was just hit with 2GB data overage. Was streaming music on 4G, set a playlist to offline mode, was warned that it wouldn't download unless I enabled mobile data. I turned wifi on, the download started, but the route was already built route, through t...

Newbie

Was just hit with 2GB data overage.   Was streaming music on 4G, set a playlist to offline mode, was warned that it wouldn't download unless I enabled mobile data. I turned wifi on, the downlo...

319 Views

0 replies

0 likes

  • 319 Views
  • 0 replies
  • 0 likes