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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42577 Views
  • 66 replies
  • 25 likes
  • 42577 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878084 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878084 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26380 Views
  • 4 replies
  • 0 likes
  • 26380 Views
  • 4 replies
  • 0 likes

Local Files on my PC won't play on my Android

I have an HTC One M8 running Lollipop Stock Android.Anyway, two days ago there was an update for Spotify on my phone, and now all of my local filed that I had synced to my computer as well as my phone won't play anymore on my phone. The songs are the...

  • Newbie
  • I have an HTC One M8 running Lollipop Stock Android. Anyway, two days ago there was an update for Spotify on my phone, and now all of my local filed that I had synced to my computer as well as my ph...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

I am unable to log into my account

I need help logg ing into my account the email that I have linked to my account is no lone r active so when I try to reset my password the email doesn't come to me. How can I get thay fixed? My username is twistedwrench...

  • Casual Listener
  • I need help logg ing into my account the email that I have linked to my account is no lone r active so when I try to reset my password the email doesn't come to me. How can I get thay fixed? My usern...
  • Twistedwrench
  • Casual Listener
  • 269 Views
  • 4 replies
  • 0 likes
  • 269 Views
  • 4 replies
  • 0 likes

Spotify keeps creating picture folder with Spotify icon

Phone is galaxy S6 edge+ android version 5.1.1I installed Spotify and for some reason Spotify keeps creating a folder in my pictures with nothing but a Spotify icon picture.I have a screenshot and will try to upload it.I have tried to Uninstall and r...

  • Casual Listener
  • Phone is galaxy S6 edge+ android version 5.1.1 I installed Spotify and for some reason Spotify keeps creating a folder in my pictures with nothing but a Spotify icon picture. I have a screensho...
  • Jrod82782
  • Casual Listener
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

Your Music coming back to the top.

So, Im having this problem since monday. When Im navigating through "your music" and choose a song that starts playing, the moment I press home button and get back to the app, the list that i scrolled down at which point is back at the top. It bother...

  • Newbie
  • So, Im having this problem since monday. When Im navigating through "your music" and choose a song that starts playing, the moment I press home button and get back to the app, the list that i sc...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Spotify doesn't work on 4.4.4 android on z ultra

I have a z ultra and Spotify doesn't work, after installing the programmes doesn't respond, and am paying for it

  • Casual Listener
  • I have a z ultra and Spotify doesn't work, after installing the programmes doesn't respond, and am paying for it
  • mathiasv70
  • Newbie
  • 3017 Views
  • 8 replies
  • 0 likes
  • 3017 Views
  • 8 replies
  • 0 likes

Is there a user manual: q: android album play all songs in order

I find the UI confusing and irritating. I'm really on the fence about keeping with Spotify. (The Roku app problems are really disappointing, and now these issues on Android... arrgh!) My current biggest issue is trying to load and play albums, as alb...

  • Newbie
  • I find the UI confusing and irritating.  I'm really on the fence about keeping with Spotify.  (The Roku app problems are really disappointing, and now these issues on Android... arrgh!) &n...
  • 278 Views
  • 0 replies
  • 0 likes
  • 278 Views
  • 0 replies
  • 0 likes

Premium account works on one device but not the other

So. I have a premium account that was connected to my laptop and my phone. My phone broke and I had to replace it. I downloaded Spotify and put my account in, and I was placed under Spotify free. So I checked the forums and logged in and out and chec...

  • Newbie
  • So. I have a premium account that was connected to my laptop and my phone. My phone broke and I had to replace it. I downloaded Spotify and put my account in, and I was placed under Spotify free. So ...
  • 381 Views
  • 0 replies
  • 1 likes
  • 381 Views
  • 0 replies
  • 1 likes

Default player (especialy bluetooth)

How to set Spotify as a default player? I would like to set Spotify as a default player to be able start or reasume playing by Start button in bluetooth device. There is no such option in Spotify. I have installed Default App Manager and Spotify does...

  • Casual Listener
  • How to set Spotify as a default player?   I would like to set Spotify as a default player to be able start or reasume playing by Start button in bluetooth device. There is no such option in Sp...
  • 989 Views
  • 0 replies
  • 4 likes
  • 989 Views
  • 0 replies
  • 4 likes

Solved!! app crash

I have a Samsung galaxy s5. And after The uppdate on Spotify this night I cant open The app without it crashes. It just turns black and then down. I have tried to reinstall and reboot the phone. But the problems still exist. I tried an another accoun...

  • Newbie
  • I have a Samsung galaxy s5. And after The uppdate on Spotify this night I cant open The app without it crashes. It just turns black and then down. I have tried to reinstall and reboot the phone. But ...
  • Daniel
  • Community Legend
  • 521 Views
  • 2 replies
  • 1 likes
  • 521 Views
  • 2 replies
  • 1 likes

Songs changes and pauses on its own

Hi!Since few days, my Spotify Mobile passes and pauses the songs without I can control it. It is impossible to listen to a whole song without Spotify changes it or pauses it.Does anyone have a solution? Thx!

  • Casual Listener
  • Hi! Since few days, my Spotify Mobile passes and pauses the songs without I can control it. It is impossible to listen to a whole song without Spotify changes it or pauses it. Does anyone have ...
  • user-removed
  • Not applicable
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

REPEAT MODE WITH SPOTIFY CONNECT?

there is no repeat mode on the phone while i navigate the PC, right? There is only random song button and playlist repeat, if i press it twice it only swiches off and on Do you have the same problem? Or is it only me?

  • Newbie
  • there is no repeat mode on the phone while i navigate the PC, right? There is only random song button and playlist repeat, if i press it twice it only swiches off and on 😞 Do you have the same pr...
  • user-removed
  • Not applicable
  • 629 Views
  • 1 replies
  • 0 likes
  • Connect
    repeat just a single song
    repeat track
    Repeat-One
    Spotify Conect
  • 629 Views
  • 1 replies
  • 0 likes

Spotify app is just not working

Hi, god only knows how many times I've been trying to get help with this: the spotify app is just stops running as soon as I leave the app to do something else on my phone. Which means that I have to have spotify open constantly on my screen. This is...

  • Casual Listener
  • Hi, god only knows how many times I've been trying to get help with this: the spotify app is just stops running as soon as I leave the app to do something else on my phone. Which means that I have to...
  • 379 Views
  • 0 replies
  • 0 likes
  • 379 Views
  • 0 replies
  • 0 likes

offline filter mod - no function

Hello,iam using Premium and i want to hear my offline music.In fact the offline filter does not work.So for example when i want to hear my offline albums and i make the offline filter on there are albums which i dont have downloaded. The albums are o...

  • Casual Listener
  • Hello, iam using Premium and i want to hear my offline music. In fact the offline filter does not work. So for example when i want to hear my offline albums and i make the offline filter on ther...
  • keyronimo
  • Casual Listener
  • 537 Views
  • 3 replies
  • 0 likes
  • Premium
  • 537 Views
  • 3 replies
  • 0 likes

Spotify playing without sound

I have a moto g 2nd gen, when i lock the screen, while playing a song or a playlist, after a few minute the app stops playing but when i go look in spotify he shows me that the song is playing, i have no idea what to do

  • Newbie
  • I have a moto g 2nd gen, when i lock the screen, while playing a song or a playlist, after a few minute the app stops playing but when i go look in spotify he shows me that the song is playing, i hav...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

Why does spotify require port forwarding

Every streaming service I use or have used, whether music or podcast just works with wifi, period. With many back and forths with tech they are saying I must not only open a particular port but I must open a set of ip ranges. My router does not suppo...

  • Regular
  • Every streaming service I use or have used, whether music or podcast just works with wifi, period.  With many back and forths with tech they are saying I must not only open a particular port but...
  • ghostkey
  • Regular
  • 9870 Views
  • 2 replies
  • 1 likes
  • 9870 Views
  • 2 replies
  • 1 likes

I cannot listen to song spotify:track:5DEBUNlAGL394H3ioYRABS - it seems empty

Hello I happen to like song spotify:track:5DEBUNlAGL394H3ioYRABS ("El guardián de tu piel - Acústico"), but whenever I try to listen to it, nothing sounds. The progress bar measuring the track time is counting, but nothing sounds. It is like the song...

  • Casual Listener
  • Hello   I happen to like song spotify:track:5DEBUNlAGL394H3ioYRABS ("El guardián de tu piel - Acústico"), but whenever I try to listen to it, nothing sounds. The progress bar measuri...
  • 482 Views
  • 0 replies
  • 0 likes
  • Blank
  • 482 Views
  • 0 replies
  • 0 likes

Solved!! (Solved) Screen Wake When Skipping Songs

I'm trying to figure out if this is a "feature" or not as I can't find any info on this. When I'm connected via Bluetooth and skip a song with the steering wheel controls it wakes the screen which causes increased battery drain. On Pandora the screen...

  • Regular
  • I'm trying to figure out if this is a "feature" or not as I can't find any info on this. When I'm connected via Bluetooth and skip a song with the steering wheel controls it wakes the screen which ca...
  • tckssjmy
  • Regular
  • 5253 Views
  • 7 replies
  • 0 likes
  • 5253 Views
  • 7 replies
  • 0 likes

All music has undownloaded and has been waiting to download despite being conected to wifi

Music has all been undownloaded and grey and been waiting to download despite being connected to Wi-Fi. Problem has lasted for over 24 hours now and I checked my premium status and said my next payment not until end of the month. My card has expired ...

  • Casual Listener
  • Music has all been undownloaded and grey and been waiting to download despite being connected to Wi-Fi. Problem has lasted for over 24 hours now and I checked my premium status and said my next payme...
  • nzsam20
  • Casual Listener
  • 344 Views
  • 2 replies
  • 0 likes
  • 344 Views
  • 2 replies
  • 0 likes