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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839832 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839832 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13618 Views
  • 1 replies
  • 0 likes
  • 13618 Views
  • 1 replies
  • 0 likes

Strange design choice

What is the the thought behind putting the off/online toggle right beneath the shuffle button? I work on a ship, meaning days without internet, and found out the hard way that a simple misclick removed about 1500 songs from my offline playlists.

  • Newbie
  • What is the the thought behind putting the off/online toggle right beneath the shuffle button? I work on a ship, meaning days without internet, and found out the hard way that a simple misclick remo...
  • Daniel
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Solved!! No audio working on LG G2 Mini

Good evening, today i bought the premium version of Spotify but when i try to play music on my Lg,it doesn't make any sound. It work only if i try to play a music on remote with another device. P.S. Sorry for my english Thanks

  • Regular
  • Good evening, today i bought the premium version of Spotify but when i try to play music on my Lg,it doesn't make any sound. It work only if i try to play a music on remote with another device. ...
  • xCaster
  • Regular
  • 1457 Views
  • 15 replies
  • 0 likes
  • 1457 Views
  • 15 replies
  • 0 likes

permanent pause on mobile

No matter how many times I press play, it goes back to pause, for every song. However it works on mobile.

  • Casual Listener
  • No matter how many times I press play, it goes back to pause, for every song. However it works on mobile. 
  • Jordi
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Shuffle Play plays terrible unrelated music, far too frequently

So I recognize that my playlist is small (7 songs), and for some reason you have singled out phones as the only ones who can't listen to their actual playlists (even though tablets with the exact same OS can) and so I get suggested songs inserted int...

  • Newbie
  • So I recognize that my playlist is small (7 songs), and for some reason you have singled out phones as the only ones who can't listen to their actual playlists (even though tablets with the exact sam...
  • 853 Views
  • 0 replies
  • 0 likes
  • Android App
    Shuffle play
  • 853 Views
  • 0 replies
  • 0 likes

Holliday Deal

I have to do a free trial before I can pay so do I still get the deal? If so how dose the payment system work? Is it free trial pay free month pay and that's the two free months or is it free trial pay free month and free month?

  • Newbie
  • I have to do a free trial before I can pay so do I still get the deal? If so how dose the payment system work? Is it free trial pay free month pay and that's the two free months or is it free trial p...
  • Josh
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • Holliday Deal
  • 256 Views
  • 1 replies
  • 0 likes

Playlists problem

Why is spotify allways putting new songs in the playlists but never delete the older songs. Now the playlists are growing everyday and my sd card is allmost full.

  • Roadie
  • Why is spotify allways putting new songs in the playlists but never delete the older songs. Now the playlists are growing everyday and my sd card is allmost full.
  • agage
  • Newbie
  • 174 Views
  • 2 replies
  • 0 likes
  • 174 Views
  • 2 replies
  • 0 likes

song not available

Hey, I've been using Spotify for a while now on my galaxy tablet, I could play any song I wanted to but now I click on one a bunch of times and it says "song not available". Its really irritating, and eventually after a few 100 clicks the song starts...

  • Casual Listener
  • Hey, I've been using Spotify for a while now on my galaxy tablet, I could play any song I wanted to but now I click on one a bunch of times and it says "song not available". Its really irritating, an...
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

Just downloaded w/free 7 day trial but trial has ended in less than 24 hrs What?

I just downloaded spotify on my android yesterday morning and it said I had a 7 day free trial of premium but at 9 pm it told me the trial had ended. So it was really only a 12 hour free trial. What happened with that? It would have been nice to try ...

  • Newbie
  • I just downloaded spotify on my android yesterday morning and it said I had a 7 day free trial of premium but at 9 pm it told me the trial had ended. So it was really only a 12 hour free trial. What ...
  • Josh
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Custom locker apps with player controls for Spotify

Hi guys, I've been wondering — is there any other custom locker app that supports music controls on lockscreen for Spotify just like the android's default one? I tried only Go Locker - this one, doesn't do Spotify.

  • Roadie
  • Hi guys, I've been wondering — is there any other custom locker app that supports music controls on lockscreen for Spotify just like the android's default one?  I tried only Go Locker - this...
  • cloudsmaker
  • Roadie
  • 2653 Views
  • 2 replies
  • 0 likes
  • 2653 Views
  • 2 replies
  • 0 likes

Solved!! Can't find new feature "top tracks in your network"

Greetings! Feel a little embarrassed asking this but I have been unable to find the top tracks in your network section. Can someone toss a hint my way? Thanks! Android Version 1.7.0.830

  • Visitor
  • Greetings! Feel a little embarrassed asking this but I have been unable to find the top tracks in your network section. Can someone toss a hint my way? Thanks!   Android Version 1.7.0.830
  • user-removed
  • Not applicable
  • 2431 Views
  • 9 replies
  • 0 likes
  • 2431 Views
  • 9 replies
  • 0 likes

Bug: Tap in play queue starts playing random album

When I tap one of the upcoming songs in the play queue, the queue is replaced with a seemingly random album from my library (unrelated to the song I tapped) and that album starts playing. Steps to reproduce With a premium account and a library full o...

  • Newbie
  • When I tap one of the upcoming songs in the play queue, the queue is replaced with a seemingly random album from my library (unrelated to the song I tapped) and that album starts playing.   ...
  • blake
  • Community Legend
  • 428 Views
  • 1 replies
  • 0 likes
  • Android
  • 428 Views
  • 1 replies
  • 0 likes

Inbox notifications

Is there no way to get notifications on Spotify Android when someone sends something to my inbox? Seems like an obvious feature. Someone will send me something and I won't find out about it for days until I open Spotify on my desktop.

  • Regular
  • Is there no way to get notifications on Spotify Android when someone sends something to my inbox?   Seems like an obvious feature.   Someone will send me something and I won't find ...
  • Daniel
  • Community Legend
  • 567 Views
  • 3 replies
  • 2 likes
  • 567 Views
  • 3 replies
  • 2 likes

account says free service but paying premium.

since getting the new Android I have not been able to use Spotify Premium service. It says that I only have the free service. I have tried uninstalling and reinstalling. I can also no longer access my playlists and the radio option is not working ple...

  • Casual Listener
  • since getting the new Android I have not been able to use Spotify Premium service. It says that I only have the free service. I have tried uninstalling and reinstalling. I can also no longer access m...
  • Daniel
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Crash on Android 4.4.4

Dears, since I upgraded to Android 4.4.4 Spotify keeps crashing upon launch.Of course I already cleaned data, sdcard folder and reinstalled.What to do?Thanks and best regards

  • Music Fan
  • Dears, since I upgraded to Android 4.4.4 Spotify keeps crashing upon launch. Of course I already cleaned data, sdcard folder and reinstalled. What to do? Thanks and best regards
  • Daniel
  • Community Legend
  • 1613 Views
  • 2 replies
  • 0 likes
  • 1613 Views
  • 2 replies
  • 0 likes

Albums will no longer stay saved to "your music"

I'm using an iphone 4S, ios 6.1.3 and about a week ago albums stopped saving to "your music." I've deleted and reinstalled the app twice.The same thing is happening on my iPad Air 1, latest iOS. Haven't tried on my MacBook.What gives?Premium account,...

  • Casual Listener
  • I'm using an iphone 4S, ios 6.1.3 and about a week ago albums stopped saving to "your music." I've deleted and reinstalled the app twice. The same thing is happening on my iPad Air 1, latest iOS. ...
  • verlin_benge
  • Regular
  • 686 Views
  • 4 replies
  • 1 likes
  • 686 Views
  • 4 replies
  • 1 likes

Samsung s5 and Spotify fail

HiI have a samsung s5 and spotify has stopped working on it. I have cruised the forum and tried the following with no success:Uninstall and then reinstallUninstall, remove sd card and then reinstallUninstall, browse file folders and delete and reinst...

  • Newbie
  • Hi I have a samsung s5 and spotify has stopped working on it. I have cruised the forum and tried the following with no success: Uninstall and then reinstall Uninstall, remove sd card and then rein...
  • Daniel
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

I can hear Ipod music but not Spotify

I play my music thru a receiver with the wires plugged into the audio in/out of the back of the receiver. I can hear my Ipod playing music. I can't hear Spotify on my Samsung SM-T110 tablet. I can hear Spotify play music when no wires are attached to...

  • Regular
  • I play my music thru a receiver with the wires plugged into the audio in/out of the back of the receiver.  I can hear my Ipod playing music.  I can't hear Spotify on my Samsung SM-T110 tabl...
  • Daniel
  • Community Legend
  • 327 Views
  • 3 replies
  • 0 likes
  • 327 Views
  • 3 replies
  • 0 likes

spotify for android app says offline and is slow

when I open Spotify often times it says offline and takes a good minute or two to go back online. the app also intermittently does this while in use.seems as though online searches also take quite a bit of time overall the app has gotten very slow

  • Visitor
  • when I open Spotify often times it says offline and takes a good minute or two to go back online. the app also intermittently does this while in use.seems as though online searches also take quite a ...
  • Daniel
  • Community Legend
  • 1403 Views
  • 11 replies
  • 0 likes
  • 1403 Views
  • 11 replies
  • 0 likes

won't load new artists on my android phone

I have an htc m7 running 4.4.2. Recently I have run into a problem when I go to see what new music has come out on Tuesday, and only a few of the new albums will load. Otherwise, there is just a green spinning loading symbol. It has been doing this f...

  • Casual Listener
  • I have an htc m7 running 4.4.2. Recently I have run into a problem when I go to see what new music has come out on Tuesday, and only a few of the new albums will load. Otherwise, there is just a gre...
  • Daniel
  • Community Legend
  • 431 Views
  • 3 replies
  • 0 likes
  • 431 Views
  • 3 replies
  • 0 likes

Can't log in

I can't log in to spotify on my app. I have a facebook profile and when I click the log in to facebook button, the app takes me to a facebook login page. Once I'm here, I try to type in the "Email or Phone" box and I cannot click inside it. My keyboa...

  • Newbie
  • I can't log in to spotify on my app. I have a facebook profile and when I click the log in to facebook button, the app takes me to a facebook login page. Once I'm here, I try to type in the "Email or...
  • Daniel
  • Community Legend
  • 502 Views
  • 1 replies
  • 0 likes
  • 502 Views
  • 1 replies
  • 0 likes

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