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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35462 Views
  • 64 replies
  • 25 likes
  • 35462 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873851 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873851 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25522 Views
  • 3 replies
  • 0 likes
  • 25522 Views
  • 3 replies
  • 0 likes

Offline Playlists are getting deleted

Hi, I am using Spotify with a premium account. Since years of 0 problems, I have now a issue, that the offline playlists on my mobile phone (Galaxy S5, 128GB SD card) are getting deleted every few days. Im using spotify on my desktop pc and in my off...

  • Casual Listener
  • Hi,   I am using Spotify with a premium account. Since years of 0 problems, I have now a issue, that the offline playlists on my mobile phone (Galaxy S5, 128GB SD card) are getting deleted eve...
  • ducksoup084
  • Regular
  • 459 Views
  • 6 replies
  • 0 likes
  • 459 Views
  • 6 replies
  • 0 likes

All Songs and Albums Gone on Mobile Device Only- Web OK

Hello- Two days ago I logged onto my mobile device (Samsung S5) and all of my songs and albums list were empty. My playlists were still there and complete. I logged onto the web player and all of my songs and albums were on there, so they are still l...

  • Casual Listener
  • Hello-  Two days ago I logged onto my mobile device (Samsung S5) and all of my songs and albums list were empty. My playlists were still there and complete. I logged onto the web player and all ...
  • hiltshop
  • Casual Listener
  • 270 Views
  • 2 replies
  • 0 likes
  • 270 Views
  • 2 replies
  • 0 likes

Can't share with Spotify friends

I have a friend who's on Spotify but doesn't have a facebook. I'm "following" them, and vice versa, however, I can't send them songs through spotify on my android app. I can send them songs via the desktop app on my windows computer, but it won't let...

  • Newbie
  • I have a friend who's on Spotify but doesn't have a facebook. I'm "following" them, and vice versa, however, I can't send them songs through spotify on my android app. I can send them songs via the d...
  • camillo75
  • Community Legend
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

I've been a premium user, now it's not letting me use spotify on my phone

It's telling me to get premium but I already have premium, I reinstalled, signed in and out and I can't figure out what to do.

  • Casual Listener
  • It's telling me to get premium but I already have premium, I reinstalled, signed in and out and I can't figure out what to do.
  • patmickey16
  • Casual Listener
  • 586 Views
  • 5 replies
  • 0 likes
  • not working
    Premium
  • 586 Views
  • 5 replies
  • 0 likes

Playlist skipping songs

Premium user with Spotify on my Galaxy. I have a playlist that I want to play in the order I have the songs listed. It's a series of albums and I don't want to skip from album to album. I have shuffle turned off. The problem is that Spotify will rand...

  • Music Fan
  • Premium user with Spotify on my Galaxy.   I have a playlist that I want to play in the order I have the songs listed.  It's a series of albums and I don't want to skip from album to album...
  • 311 Views
  • 0 replies
  • 0 likes
  • 311 Views
  • 0 replies
  • 0 likes

-4 following

i went premium on a brand new accound last night. while the windows app works just fine, on my android phone, i see -4 on following where it should say at least 7, and there are no followers where there should be at least 2. anyone has the same issue...

  • Casual Listener
  • i went premium on a brand new accound last night. while the windows app works just fine, on my android phone, i see -4 on following where it should say at least 7, and there are no followers where th...
  • user-removed
  • Not applicable
  • 762 Views
  • 4 replies
  • 0 likes
  • Android 5.1.1
  • 762 Views
  • 4 replies
  • 0 likes

Content missing , please help!

Hello,Yesterday after restarting my phone, I logged into Spotify Android version and I noticed that all the music in the "All Songs" section is missing, I had an enormous amount of songs, and I am very disapointed that this happened. I am also a Prem...

  • Newbie
  • Hello, Yesterday after restarting my phone, I logged into Spotify Android version and I noticed that all the music in the "All Songs" section is missing, I had an enormous amount of songs, and I am ...
  • Daniel
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Deleting my payment

I cannot log back into my account as it says I'm logging in from a different country (I downloaded it abroad)I've tried everything and now gave up.I want to delete my payments, I've rang my bank and they've told me spotifer has to stop they payment.....

  • Newbie
  • I cannot log back into my account as it says I'm logging in from a different country (I downloaded it abroad) I've tried everything and now gave up. I want to delete my payments, I've rang my bank ...
  • Daniel
  • Community Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • Cant log on and cant stop payments
  • 323 Views
  • 1 replies
  • 0 likes

Login error

I have a new phone and when trying to login via either email or Facebook it keeps telling me that the account already exists.

  • Casual Listener
  • I have a new phone and when trying to login via either email or Facebook it keeps telling me that the account already exists.
  • Daniel
  • Community Legend
  • 413 Views
  • 3 replies
  • 0 likes
  • 413 Views
  • 3 replies
  • 0 likes

Connecting Laptop to Android

Hello, Now that we have running, how come I can't connect my laptop to Android, like I used to. Pleas bring it back. I have too much music and it takes longer for the playlist to load on the Android App. That's why I use my laptop to connect to Andro...

  • Gig Goer
  • Hello,   Now that we have running, how come I can't connect my laptop to Android, like I used to. Pleas bring it back. I have too much music and it takes longer for the playlist to load on the...
  • Daniel
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Why does my Spotify stop every 5-10 minutes even after I've uninstalled and reinstalled the app

I have and uninstalled and reinstalled the Spotify app for my galaxy 6 phone and still it Spotify closes after 5-10 minutes of the music playing any of the playlists.

  • Casual Listener
  • I have and uninstalled and reinstalled the Spotify app for my galaxy 6 phone and still it Spotify closes after 5-10 minutes of the music playing any of the playlists.
  • 7316
  • Casual Listener
  • 677 Views
  • 2 replies
  • 0 likes
  • 677 Views
  • 2 replies
  • 0 likes

Next/play/pause dont work anymore :o (command earphone and bluetooth in my car)

Hi guys, i have a problem since 2-3 days.Everything was ok but since 2-3 days, i dont know why (maybe an update or something, i really dont know), i have a problem with the command from my earphone. I cant next with double clic, i cant pause and play...

  • Music Fan
  • Hi guys, i have a problem since 2-3 days. Everything was ok but since 2-3 days, i dont know why (maybe an update or something, i really dont know), i have a problem with the command from my earphone...
  • Asulol
  • Music Fan
  • 524 Views
  • 2 replies
  • 0 likes
  • next pause play
  • 524 Views
  • 2 replies
  • 0 likes

Can't listen local files on my cellphone

I save the musics on the playlist, let them offline (on both devices) and I just can't hear on my cellphone. Please somebody help me.

  • Regular
  • I save the musics on the playlist, let them offline (on both devices) and I just can't hear on my cellphone. Please somebody help me.
  • momyouth
  • Regular
  • 773 Views
  • 15 replies
  • 0 likes
  • 773 Views
  • 15 replies
  • 0 likes

Problems Syncing Local FIles

So I have an LG G3 and my local files used to sync perfectly and quickly, but now they won't. All of my local files have unsynced for some reason. I've tried every solution under the sun. I've done the fire wall thing, USB, I can't think fo the rest ...

  • Newbie
  • So I have an LG G3 and my local files used to sync perfectly and quickly, but now they won't. All of my local files have unsynced for some reason. I've tried every solution under the sun. I've done t...
  • Pricilla
  • Spotify
  • 735 Views
  • 7 replies
  • 0 likes
  • 735 Views
  • 7 replies
  • 0 likes

mp3 file on phone

I am trying to get an mp3 file dowload to play on my account, I followed all the steps described here and it works for playing the song file on my computer but it will not play on my android phone. I'm not sure what the problem is

  • Gig Goer
  • I am trying to get an mp3 file dowload to play on my account, I followed all the steps described here and it works for playing the song file on my computer but it will not play on my android phone. I...
  • Stormergirl24
  • Gig Goer
  • 672 Views
  • 12 replies
  • 0 likes
  • 672 Views
  • 12 replies
  • 0 likes

Artwork Issue on Lock Screen

The artwork is not fit on my screen. How to fix this? already did the reinstall.

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  • Casual Listener
  •   The artwork is not fit on my screen. How to fix this? already did the reinstall.
  • DK_PH
  • Casual Listener
  • 326 Views
  • 4 replies
  • 0 likes
  • 326 Views
  • 4 replies
  • 0 likes

Scrobble tracks played offline to Spotify history and Last.fm

I am looking for a way to use spotify offline on android 4.4 + scrobble to last.fmreason: saving battery live and money for the connection data of various apps I didin't found any working app for that use- tried last.fm app, simple last.fm scrobbler,...

  • Newbie
  • I am looking for a way to use spotify offline on android 4.4 + scrobble to last.fm reason: saving battery live and money for the connection data of various apps   I didin't found any working ...
  • 314 Views
  • 0 replies
  • 0 likes
  • 314 Views
  • 0 replies
  • 0 likes

Spotify won't connect to the internet over WiFi

For the past few months I've noticed my phone hasn't been able to connect over my wifi connection at home except for times when i also have spotify open on my laptop for some reason.This has been so annoying as I only ever use spotify on my phone and...

  • Newbie
  • For the past few months I've noticed my phone hasn't been able to connect over my wifi connection at home except for times when i also have spotify open on my laptop for some reason. This has been s...
  • Daniel
  • Community Legend
  • 993 Views
  • 2 replies
  • 0 likes
  • 993 Views
  • 2 replies
  • 0 likes

Spotify running on android

I've just got an email about the new running feature on Android device's which is available now. Just updated my app but no running feature. Is it not ready for all devices yet, I'm running 5.1

  • Newbie
  • I've just got an email about the new running feature on Android device's which is available now. Just updated my app but no running feature. Is it not ready for all devices yet, I'm running 5.1
  • Daniel
  • Community Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

cant access my account ,but i got charged!

I just got charged an account i cant even get in to..i have the user name and password but there is comercials and my play list is gone..i have emailed twice already..i am not getting any where. I would like to talk to some one but there is no number...

  • Newbie
  • I just got charged an account i cant even get in to..i have the user name and password but there is comercials and my play list is gone..i have emailed twice already..i am not getting any where. I wo...
  • Daniel
  • Community Legend
  • 233 Views
  • 2 replies
  • 0 likes
  • 233 Views
  • 2 replies
  • 0 likes