Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Habe mein Telefon verloren. Als ich mich bei spotify mit dem neuen Telefon angemeldet habe, zeigte mir es an, dass ich nur noch Spotify free benutze.. warum und was kann ich machen?
Habe mein Telefon verloren. Als ich mich bei spotify mit dem neuen Telefon angemeldet habe, zeigte mir es an, dass ich nur noch Spotify free benutze.. warum und was kann ich machen?
Community Legend
272 Views
1 replies
0 likes
Ever since the latest update on my Samsung 5 the Spotify app has been acting weird. 1. If I do not have it already running, when I try to load the app, it restarts my phone (annoying)2. When playing either straight playlists, or on random, about 20 s...
Ever since the latest update on my Samsung 5 the Spotify app has been acting weird. 1. If I do not have it already running, when I try to load the app, it restarts my phone (anno...
Community Legend
668 Views
1 replies
1 likes
So when I try to use the search feature to look for a song in my play list spotify crashes every time. It's been happening for a few months now and very annoying
So when I try to use the search feature to look for a song in my play list spotify crashes every time. It's been happening for a few months now and very annoying
Not applicable
349 Views
1 replies
0 likes
I pay for premium and want my music offline but it just keeps saying not enough space when I still have 12gb left of space on my phone
I pay for premium and want my music offline but it just keeps saying not enough space when I still have 12gb left of space on my phone
294 Views
0 replies
1 likes
Hi, I'm following many artists and friends on Spotify but my profile simply displays -15 across all platforms, and won't let me see who I'm following, can someone help me with this?
Hi, I'm following many artists and friends on Spotify but my profile simply displays -15 across all platforms, and won't let me see who I'm following, can someone help me with this?
352 Views
0 replies
0 likes
I loved this feature before so I don't understand why it has been discontinued!? It used to make Spotify my universal music app by combining the huge spotify library with my own music. Here is the email I got from support:"Hello, Thanks for getting b...
I loved this feature before so I don't understand why it has been discontinued!? It used to make Spotify my universal music app by combining the huge spotify library with my own music. Here ...
Not applicable
932 Views
6 replies
2 likes
Unfortunately i clicked not now when it asked me if i wanted to accept the new terms & conditions, i didnt mean to press not now. I now only have 29 days of premium and im still going to be charged so how can accept the new terms & conditions?
Unfortunately i clicked not now when it asked me if i wanted to accept the new terms & conditions, i didnt mean to press not now. I now only have 29 days of premium and im still going to be charg...
Newbie
776 Views
3 replies
0 likes
Hi Spotify Community, Until recently I have enjoyed my premium subscriptions with Spotify, but now I can't login. The device is a Samsung Galaxy Note 10.1 (2014) - SM-P600. I have cleared caches, unistalled & reinstalled, changed passwords and now pu...
Hi Spotify Community, Until recently I have enjoyed my premium subscriptions with Spotify, but now I can't login. The device is a Samsung Galaxy Note 10.1 (2014) - SM-P600. ...
362 Views
0 replies
0 likes
Hello, I'm Italian and work in the Netherlands.I always travel through the two countries many times (like weekends in Italy and working days in the Netherlands).I used to have my Spotify Premium since like 2 years working always correctly.I was regis...
Hello, I'm Italian and work in the Netherlands. I always travel through the two countries many times (like weekends in Italy and working days in the Netherlands). I used to have my Spotify Premium ...
Newbie
1296 Views
4 replies
0 likes
Hi i have a lenovo yoga 2 tablet, since the upgrade to lollipop there is no way of saving music to the sd card andf there is no option in spotify to direct storage of music to the sd card itself. with limited memory on the tablet itself this makes it...
Hi i have a lenovo yoga 2 tablet, since the upgrade to lollipop there is no way of saving music to the sd card andf there is no option in spotify to direct storage of music to the sd card itse...
340 Views
0 replies
0 likes
I have a galaxy s6, been a spotify premium member for years now and I recently got rid of my iPhone for a new samsung. Never had an issue with my iphone, but now with my s6 when I sync to a bluetooth device or wear my headphones and usually within a ...
I have a galaxy s6, been a spotify premium member for years now and I recently got rid of my iPhone for a new samsung. Never had an issue with my iphone, but now with my s6 when I sync to a bluetooth...
Not applicable
756 Views
3 replies
0 likes
I've been using the Spotify app on my phone for a long time. I save songs to my music to listen to offline. But all the sudden a few weeks ago, all my songs started stuttering a lot while playing. I've cleared the cache and reinstalled the app but no...
I've been using the Spotify app on my phone for a long time. I save songs to my music to listen to offline. But all the sudden a few weeks ago, all my songs started stuttering a lot...
482 Views
0 replies
0 likes
Hi all,I've seen similar posts to this but I am still having issues. When I attempt to login with Facebook, I get a message saying the UN or PW is incorrect. I have reinstalled both Facebook and Spotify and cleared the data for both through the app s...
Hi all, I've seen similar posts to this but I am still having issues. When I attempt to login with Facebook, I get a message saying the UN or PW is incorrect. I have reinstalled both Facebook and ...
368 Views
0 replies
0 likes
I cannot download any local files on my phone, can someone please help? I restarted everthing twice, and I also tried to log out and in, but none of these things worked...
I cannot download any local files on my phone, can someone please help? I restarted everthing twice, and I also tried to log out and in, but none of these things worked...
Casual Listener
402 Views
1 replies
0 likes
Hi, there is a lot of confusion on Internet about how spotify supports android wear. I own a sony smartwatch 3 and it seems that Spotify doesn't have a specific wear application but only pops up controls when running on the phone. Therefore:* No smar...
Hi, there is a lot of confusion on Internet about how spotify supports android wear. I own a sony smartwatch 3 and it seems that Spotify doesn't have a specific wear application but o...
Not applicable
633 Views
3 replies
0 likes
Hi Is it possible to remove a song from a playlist while listening to it? Cant see that it is.The only possibillity is to view the playlist as a list and there search for that patricular song and remove.That is however very annoying while you have to...
Hi Is it possible to remove a song from a playlist while listening to it? Cant see that it is. The only possibillity is to view the playlist as a list and there search for that patricular ...
Spotify Legend
448 Views
1 replies
1 likes
Hy there, i'm premium user and use the Spotify-App for android (version 3.4.0.762 on a Samsung Galaxy S3 LTE with Cyanogenmod, Android 4.4.4). Now i've got the following problem for a while:Sometimes, (from my point of view) random songs from random ...
Hy there, i'm premium user and use the Spotify-App for android (version 3.4.0.762 on a Samsung Galaxy S3 LTE with Cyanogenmod, Android 4.4.4). Now i've got the following problem for...
Spotify Legend
697 Views
4 replies
0 likes
So I've had this problem for about 3-4 months now. Whenever I listen to ANYTHING on Spotify sometimes it will randomly stop in the middle. It doesn't say it pauses, so I press the pause button and press the play button and nothing works. It'll play a...
So I've had this problem for about 3-4 months now. Whenever I listen to ANYTHING on Spotify sometimes it will randomly stop in the middle. It doesn't say it pauses, so I press the pause button ...
Casual Listener
600 Views
2 replies
0 likes
Hi, I'm wearing out one supporter after another with the Spotify team and am close to simply trying out another music source. But my Spotify knows me so well by now, it's like an old comfy boyfriend! Please help so I won't have to start over with a n...
Hi, I'm wearing out one supporter after another with the Spotify team and am close to simply trying out another music source. But my Spotify knows me so well by now, it's like an old comfy b...
396 Views
0 replies
0 likes
So,when i'm in my home the spotify doesn't work but when i'm using the Wi Fi of another place,it works,doens't work in my home so, what i do? I tried to unistall it,doesn't work,i turn my cellphone off and after a few minutes i put it On and nothing ...
So,when i'm in my home the spotify doesn't work but when i'm using the Wi Fi of another place,it works,doens't work in my home so, what i do? I tried to unistall it,doesn't work,i turn my cellphone o...
Newbie
1549 Views
5 replies
1 likes
