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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 39259 Views
  • 65 replies
  • 25 likes
  • 39259 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876067 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876067 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26018 Views
  • 4 replies
  • 0 likes
  • 26018 Views
  • 4 replies
  • 0 likes

Spotify no longer in Google Play?

I have been trying to find out why I can no longer get Spotify for my Samsung S3. I uninstalled, due to being unable to log on cause it was in Offline Mode? I was confused. Now I can't find in Google Play and online, it says that the Browser isn't su...

  • Casual Listener
  • I have been trying to find out why I can no longer get Spotify for my Samsung S3. I uninstalled, due to being unable to log on cause it was in Offline Mode? I was confused. Now I can't find in Google...
  • Daniel
  • Community Legend
  • 412 Views
  • 5 replies
  • 0 likes
  • 412 Views
  • 5 replies
  • 0 likes

[Android 4.1.2] My "Starred" playlist keeps removing files from offline mode

Almost everytime I start Spotify on my phone, my "Starred" playlist keeps synchronization info (tracks), but tends to display some of the tracks on it as not available offline. Then, when I connect to the Internet, it attempts to download them again....

  • Regular
  • Almost everytime I start Spotify on my phone, my "Starred" playlist keeps synchronization info (tracks), but tends to display some of the tracks on it as not available offline. Then, when I conn...
  • vhailor303
  • Regular
  • 241 Views
  • 2 replies
  • 0 likes
  • 241 Views
  • 2 replies
  • 0 likes

Problemas premium

Soy premium he tenido que borrar e instalar la app 3 veces y continuo sin que me aparezca , podéis darme una solución ya hice todas las q constan en la ayuda.

  • Newbie
  • Soy premium he tenido que borrar e instalar la app 3 veces y continuo sin que me aparezca , podéis darme una solución ya hice todas las q constan en la ayuda.
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

Downloading Songs

My Spotify is premuim but when I click offline mode it says its waiting to be downloaded on my Nexus 6, and the thing is it was downloaded before it just undownloaded a few hours ago, what's going on?

  • Newbie
  • My Spotify is premuim but when I click offline mode it says its waiting to be downloaded on my Nexus 6, and the thing is it was downloaded before it just undownloaded a few hours ago, what's going on?
  • camillo75
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

My music

Hi everyone! I can't save new songs into my music... Is there a limit to it too?

  • Visitor
  • Hi everyone! I can't save new songs into my music... Is there a limit to it too?
  • Daniel
  • Community Legend
  • 217 Views
  • 2 replies
  • 0 likes
  • 217 Views
  • 2 replies
  • 0 likes

1 SD Card, 2 Phones

So I have a Galaxy S3 and S4 (Verizon), both with broken charging ports, so I routinely switch my SIM and SD between the 2 in order to externally charge the batteries. Why does Spotify on one phone recognize my downloaded music while the other doesn'...

  • Newbie
  • So I have a Galaxy S3 and S4 (Verizon), both with broken charging ports, so I routinely switch my SIM and SD between the 2 in order to externally charge the batteries. Why does Spotify on one phone r...
  • Daniel
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Random White Screen Keeps Popping Up

Ever since I connected Facebook to my account I keep getting this annoying white screen that pops up then goes away after about a second. This happens about every 5 seconds. How the heck do I fix this short of reinstalling every time I want to use th...

  • Casual Listener
  • Ever since I connected Facebook to my account I keep getting this annoying white screen that pops up then goes away after about a second. This happens about every 5 seconds. How the heck do I fix thi...
  • Zetsu001
  • Newbie
  • 3312 Views
  • 4 replies
  • 1 likes
  • 3312 Views
  • 4 replies
  • 1 likes

Samsung Note 4 no longer downloading

Premium member. App worked fine up until 2 days ago I have tried the reset instructions several times and tried both internal and SD card storage. The app installs fine and streams without issue, but when I select an album to download it hangs at "wa...

  • Newbie
  • Premium member. App worked fine up until 2 days ago   I have tried the reset instructions several times and tried both internal and SD card storage.   The app installs fine and streams ...
  • camillo75
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

possible way to look account with credit card number

Is there any way to look up an account with your card number? I forgot my password and don't have access to the email I used with it. I just want to cancel the premium membership. I don't use Spotify to often

  • Newbie
  • Is there any way to look up an account with your card number? I forgot my password and don't have access to the email I used with it. I just want to cancel the premium membership. I don't use Spotify...
  • jean3601
  • Community Legend
  • 3506 Views
  • 1 replies
  • 0 likes
  • 3506 Views
  • 1 replies
  • 0 likes

Spotify Wont Play when Offline

This is starting to drive my nuts. Lately my Spotify App has stopped playing when offline which is the whole reason I pay for Premium. I'm currently running version 3.7.0.833I'm on Android 5.0.1 with the latest updates from Verizon.I'm running on a S...

  • Regular
  • This is starting to drive my nuts. Lately my Spotify App has stopped playing when offline which is the whole reason I pay for Premium.   I'm currently running version 3.7.0.833 I'm on Android...
  • OzarkCDN
  • Music Fan
  • 963 Views
  • 7 replies
  • 1 likes
  • 963 Views
  • 7 replies
  • 1 likes

Offline playlist problems - can you duplicate?

I've been going back and forth with tech support, but no help there, so would love it to see if you all have the same issue or not. I have a probelm where Spotify's current version is trying to playback songs in offline mode that are not already down...

  • Music Fan
  • I've been going back and forth with tech support, but no help there, so would love it to see if you all have the same issue or not.  I have a probelm where Spotify's current version is trying to...
  • OzarkCDN
  • Music Fan
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Crashes shortly after launching. Moto G 4G Lte

So whenever I got to listen to music the app seems to crash or close itself. I'll launch the app, play music, then go to do other things and it shortly crashes. I've checked to make sure nothing on my phone is doing this so I'm lost here. Any and all...

  • Newbie
  • So whenever I got to listen to music the app seems to crash or close itself. I'll launch the app, play music, then go to do other things and it shortly crashes. I've checked to make sure nothing...
  • Pame_mis
  • Newbie
  • 875 Views
  • 3 replies
  • 0 likes
  • 875 Views
  • 3 replies
  • 0 likes

Cant log in and go online on samsung s6

So when i am at home and i enter my spotify info, it says logging in forever and it doesnt connect after a long time. When i am somewhere else with wifi, it connects after a long time. When i am logged on, it tells me that i am offline even though i ...

  • Casual Listener
  • So when i am at home and i enter my spotify info, it says logging in forever and it doesnt connect after a long time. When i am somewhere else with wifi, it connects after a long time. When i am logg...
  • baolong_n
  • Casual Listener
  • 783 Views
  • 6 replies
  • 0 likes
  • Login Errors
  • 783 Views
  • 6 replies
  • 0 likes

Solved!! [Q] Is it possible to select which SDcard to use for caching?

Hello, I'm on an older Galaxy S2 so I probably have a very singular problem. But is there any way to specify where spotify hosts it's cache? Here's why I ask. My current phone has: - Internal SD card (~11GB)- External SD card (~30GB or something dumb...

  • Casual Listener
  • Hello,   I'm on an older Galaxy S2 so I probably have a very singular problem. But is there any way to specify where spotify hosts it's cache?   Here's why I ask. My current phone has: ...
  • Daniel
  • Community Legend
  • 460 Views
  • 3 replies
  • 0 likes
  • 460 Views
  • 3 replies
  • 0 likes

Problem with playing imported songs when using mobile data

Hello community, I have a weird problem with my spotify android app. I have some songs in playlist that are imported. I got them synced to my HTC One M8. But there is a problem. When I start listening without connection to the internet everything is ...

  • Newbie
  • Hello community, I have a weird problem with my spotify android app. I have some songs in playlist that are imported. I got them synced to my HTC One M8. But there is a problem. When I start listenin...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Spotify is not responding.

So after the update from october 1, spotify wont open anymore on my galaxy s5, worked fine until update but now everytime i open it, it just goes to my main screen.my phone its not the proble i already did the clean install twice, factory reset my ph...

  • Casual Listener
  • So after the update from october 1, spotify wont open anymore on my galaxy s5, worked fine until update but now everytime i open it, it just goes to my main screen. my phone its not the proble i alr...
  • Cyudowsky
  • Gig Goer
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Very different dynamic range (bass, treble) of music via WLAN and 3G

I don't understand one thing: Music I download or stream at home via WLAN has a MUCH better dynamic (more bass, more treble) than music I stream or download via 3G.My settings are "Extreme Quality" for Streaming and "High Quality" for downloading. An...

  • Roadie
  • I don't understand one thing: Music I download or stream at home via WLAN has a MUCH better dynamic (more bass, more treble) than music I stream or download via 3G. My settings are "Extreme Quality"...
  • tigaaa
  • Roadie
  • 607 Views
  • 3 replies
  • 0 likes
  • 607 Views
  • 3 replies
  • 0 likes