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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874113 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874113 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Defect spotify gift card

I've bought a card for 10€. This morning I tried to scratch free the code. But now i can't read the code because some parts are missing.

  • Newbie
  • I've bought a card for 10€. This morning I tried to scratch free the code. But now i can't read the code because some parts are missing.
  • Daniel
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Playlist jumps to 'Catie Sang - Little Did They know'

HeyThis issues occurs when I am playing from one of a number of playlists, instead of shuffling to the next song it will jump to playing this song 'Catie Sang - Little Did They know' who I have never heard of, don't follow etc.My playlists are longer...

  • Newbie
  • Hey This issues occurs when I am playing from one of a number of playlists, instead of shuffling to the next song it will jump to playing this song 'Catie Sang - Little Did They know' who I have nev...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Sorting order Android VS Desktop

Why is the sorting order when sorting on (for example) song/title different for android and desktop version? The desktop does:( A B C D ... Z Android does:A B C D ... Z ( Non alphabet chars are sort different on both devices.

  • Regular
  • Why is the sorting order when sorting on (for example) song/title different for android and desktop version?   The desktop does: ( A B C D ... Z   Android does: A B C D ... Z ( &nbsp...
  • Daniel
  • Community Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    Sorting Options
  • 367 Views
  • 1 replies
  • 0 likes

I need help ASAP

Please please help!!I applied for the prenium 30day free trial and its coming up to the last day on the 3rd of October. I cannot remember my password to save my life! I asked it to reset the password but i clicked on it and it said that It had expire...

  • Newbie
  • Please please help!! I applied for the prenium 30day free trial and its coming up to the last day on the 3rd of October.  I cannot remember my password to save my life! I asked it to reset the ...
  • Daniel
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Locked In

I want to delete my account and conveniently there is no help number. I feel locked in and I'm going crazy trying to figure this out. I will warn others about being trapped into Spotify once you create an account. Any help is appreciated here since S...

  • Visitor
  • I want to delete my account and conveniently there is no help number. I feel locked in and I'm going crazy trying to figure this out. I will warn others about being trapped into Spotify once you crea...
  • Daniel
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Unsaves albums

for some reason i can save some albums and not others. it shows it as saved but if i exit the app i have to resave the album. but its totally hit or miss. its getting pretty annoying. any thoughts would be awesome. thanks!

  • Casual Listener
  • for some reason i can save some albums and not others. it shows it as saved but if i exit the app i have to resave the album. but its totally hit or miss. its getting pretty annoying. any thoughts wo...
  • Daniel
  • Community Legend
  • 313 Views
  • 3 replies
  • 0 likes
  • 313 Views
  • 3 replies
  • 0 likes

How to differentiate between all three android devices?

Hi there, I just struggle with the device management right now.I need to remove one of my three offline devices to add a new one.Unfortunately I only have android devices so I can't see the specific devices and this sucks!Has anyone here an idea how ...

  • Casual Listener
  • Hi there,   I just struggle with the device management right now. I need to remove one of my three offline devices to add a new one. Unfortunately I only have android devices so I can't see ...
  • eisflower
  • Casual Listener
  • 201 Views
  • 2 replies
  • 0 likes
  • 201 Views
  • 2 replies
  • 0 likes

[Android]Increase notification's album cover resolution.

Increase the quality of the album cover you can see whitin the spotify's notification where you can also change the songs. At this moment it look pixelated which is not nice

  • Gig Goer
  • Increase the quality of the album cover you can see whitin the spotify's notification where you can also change the songs. At this moment it look pixelated which is not nice 😕
  • C7pher
  • Casual Listener
  • 895 Views
  • 11 replies
  • 2 likes
  • Android
  • 895 Views
  • 11 replies
  • 2 likes

Solved!! Adding Songs from phone memory to a Spotify Playlist

Hello!Sorry to bother, but I was wondering if on the phone (A Samsung S4) was possible to add the song that I have saved on it into a Spotify playlist. Since on the pc I can do that, I can't really find a way to do the same thing on the Android thing...

  • Casual Listener
  • Hello! Sorry to bother, but I was wondering if on the phone (A Samsung S4) was possible to add the song that I have saved on it into a Spotify playlist. Since on the pc I can do that, I can't really...
  • Daniel
  • Community Legend
  • 22352 Views
  • 3 replies
  • 0 likes
  • 22352 Views
  • 3 replies
  • 0 likes

spotify discontinued support to upload and streaming of local files with newst version

I loved this feature before so I don't understand why it has been discontinued!? It used to make Spotify my universal music app by combining the huge spotify library with my own music. Here is the email I got from support:"Hello, Thanks for getting b...

  • Visitor
  • I loved this feature before so I don't understand why it has been discontinued!? It used to make Spotify my universal music app by combining the huge spotify library with my own music.   Here ...
  • user-removed
  • Not applicable
  • 659 Views
  • 6 replies
  • 2 likes
  • 659 Views
  • 6 replies
  • 2 likes

Registro de actividad

No sé si si soy yo sola pero no se me ve el registro de actividad en facebook y no puedo ver lo que mis amigos escuchan, llevo casi quince días y nadie me da una solución, ni facebook ni spotify.

  • Casual Listener
  • No sé si si soy yo sola pero no se me ve el registro de actividad en facebook y no puedo ver lo que mis amigos escuchan, llevo casi quince días y nadie me da una solución, ni facebook ni spotify.
  • Daniel
  • Community Legend
  • 6974 Views
  • 3 replies
  • 1 likes
  • Facebook
    registro de actividad
  • 6974 Views
  • 3 replies
  • 1 likes

Song stop playing randomly

Hello,Ive been having this problem for over a week now. I dont know if the app upgrade is defective but spotify will stop randomly on my android when Im trying to listen to music. I tried reinstalling the app and that did not fix the problem.Hope you...

  • Newbie
  • Hello, Ive been having this problem for over a week now. I dont know if the app upgrade is defective but spotify will stop randomly on my android when Im trying to listen to music. I tried reinsta...
  • 367 Views
  • 0 replies
  • 0 likes
  • 367 Views
  • 0 replies
  • 0 likes

[Android 4.1.2] My "Starred" playlist keeps removing files from offline mode

Almost everytime I start Spotify on my phone, my "Starred" playlist keeps synchronization info (tracks), but tends to display some (well... 432 at the moment) of the tracks on it as not available offline. Then, when I connect to the Internet, it atte...

  • Regular
  • Almost everytime I start Spotify on my phone, my "Starred" playlist keeps synchronization info (tracks), but tends to display some (well... 432 at the moment) of the tracks on it as not available off...
  • 374 Views
  • 0 replies
  • 0 likes
  • Android
    Android 4.1.2
  • 374 Views
  • 0 replies
  • 0 likes

Solved!! Spotify will NOT detect my WiFi

This is so frustrating, I don't know if you all are working on the program or not but I have NOT been able to use my Spotify application due to the fact that it will not detect my WiFi. It is not my WiFi's fault, all other applications detect it. It ...

  • Music Fan
  • This is so frustrating, I don't know if you all are working on the program or not but I have NOT been able to use my Spotify application due to the fact that it will not detect my WiFi. It is not my ...
  • user-removed
  • Not applicable
  • 21837 Views
  • 13 replies
  • 0 likes
  • 21837 Views
  • 13 replies
  • 0 likes

Local Files Won't Show in Mobile Playlist

Okay: 1. I recently purchased an new album that is not on spotify. 2. I uploaded this album to Spotify on my latop, and it plays well there and is usable. 3. I went to play the album on my android phone and I can see the playlist which says it has th...

  • Newbie
  • Okay:   1. I recently purchased an new album that is not on spotify. 2. I uploaded this album to Spotify on my latop, and it plays well there and is usable. 3. I went to play the album o...
  • mike02x2
  • Casual Listener
  • 3969 Views
  • 5 replies
  • 2 likes
  • Android
    Help
    local files
  • 3969 Views
  • 5 replies
  • 2 likes

download music in an external usb drive (android)

how can i download the music in an external usb drive and play offline?thanks

  • Newbie
  • how can i download the music in an external usb drive and play offline? thanks  
  • Daniel
  • Community Legend
  • 763 Views
  • 1 replies
  • 0 likes
  • 763 Views
  • 1 replies
  • 0 likes

Solved!! Songs stuttering with weird noise

This problem is driving me crazy, I could use some help When using Spotify on my Android Phone (LG G3) playback suffers random stuttering that sounds like digital noise (I don't know what to call it) for a brief moment, like if the file was corrupted...

  • Regular
  • This problem is driving me crazy, I could use some help    When using Spotify on my Android Phone (LG G3) playback suffers random stuttering that sounds like digital noise (I do...
  • blaszergling
  • Regular
  • 6045 Views
  • 2 replies
  • 0 likes
  • 6045 Views
  • 2 replies
  • 0 likes