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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

115061 Views

27 replies

4 likes

  • 115061 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

231352 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 231352 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

590784 Views

79 replies

3 likes

  • 590784 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

485348 Views

580 replies

42 likes

Account
Free
  • 485348 Views
  • 580 replies
  • 42 likes

Not available in your country

I have just purchased a s5mini in Jersey UK but u can't download sportify. my partner has the same phone and we're in the UK but hers is fine. We're on the same network to. Help

Newbie

I have just purchased a s5mini in Jersey UK but u can't download sportify. my partner has the same phone and we're in the UK but hers is fine. We're on the same network to. Help

409 Views

0 replies

0 likes

  • 409 Views
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I have purchased Spotify Premium for 3 months for $.99 but don't have the features

I have contacted my credit card company and they have said the transaction has gone through for the given amount of .99 cents, but I still get ads and cannot play the songs of my choice. How do I fix this? This is frustrating because my account gives...

Visitor

I have contacted my credit card company and they have said the transaction has gone through for the given amount of .99 cents, but I still get ads and cannot play the songs of my choice. How do I fix...

Dasiaw419

Casual Listener

522 Views

2 replies

0 likes

  • 522 Views
  • 2 replies
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Can't play Radio: rock and heavy metal stations

Hello, When I go to "Radio" and select Rock or HEavy Metal (with Jazz for example it works) I get a message telling me: that the station is not avaliable (with 4G and severals wifis). I tried it on several devices, and also tried a clean install (inc...

Newbie

Hello,   When I go to "Radio" and select Rock or HEavy Metal (with Jazz for example it works) I get a message telling me: that the station is not avaliable (with 4G and severals wifis). I trie...

465 Views

0 replies

0 likes

  • 465 Views
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Moved from 1 android phone to other, followed artists list is not updated

Had Spotify on old phone, had to get phone replaced, on new phone after spotify login, old list of followed artists is 10% of previously followed artists, any ideas?

Newbie

Had Spotify on old phone, had to get phone replaced, on new phone after spotify login, old list of followed artists is 10% of previously followed artists, any ideas?

286 Views

0 replies

0 likes

  • 286 Views
  • 0 replies
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HTC One M8- Unable to Save To SD

So I've looked through some of the other fixes on the forums and cant seem to find the one for mine. I had a support ticket that fixed my stuttering issue with the app. And the resolution to that was to make the app save to my phone rather then my sd...

Regular

So I've looked through some of the other fixes on the forums and cant seem to find the one for mine. I had a support ticket that fixed my stuttering issue with the app. And the resolution to that was...

361 Views

0 replies

0 likes

  • 361 Views
  • 0 replies
  • 0 likes

Spotify will NOT 'Go Online' on Nexus 5 with 6.0

For some reason, I can only get a connection with the app when on wi-fi. I have tried deleting the app's cache, along with my phone's. I have tried a factory reset. Nothing is working to make it connect. Is anyone else running into this?

Casual Listener

For some reason, I can only get a connection with the app when on wi-fi. I have tried deleting the app's cache, along with my phone's. I have tried a factory reset. Nothing is working to make it conn...

750 Views

0 replies

0 likes

connection
Connection issues on app
marshmallow
nexus
Nexus 5
  • 750 Views
  • 0 replies
  • 0 likes

Album art local files won't display on android app.

Hi everybody. I know, I know, there already is a topic about this problem, but that solution isn't working for me, sadly So the problem is that the album art from my local files won't display on my android phone (S.G. Note 3) But it shows perfectly o...

Newbie

Hi everybody.   I know, I know, there already is a topic about this problem, but that solution isn't working for me, sadly 😞   So the problem is that the album art from my local fi...

user-removed

Not applicable

1866 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

No offline option available

So I have a Samsung galaxy s4 and I have read a lot of stuff to try to see if I could fix this but it has been a pain. So when I go into settings the option for "offline" is not showing up. When it was there at first when I first made my account it w...

Visitor

So I have a Samsung galaxy s4 and I have read a lot of stuff to try to see if I could fix this but it has been a pain. So when I go into settings the option for "offline" is not showing up. When it w...

309 Views

0 replies

0 likes

  • 309 Views
  • 0 replies
  • 0 likes

Premium

When i get 7 dyas Premium for free, can i get after the 7 days the action 0.99 for 3 months?

Visitor

When i get 7 dyas Premium for free, can i get after the 7 days the action 0.99 for 3 months?

295 Views

0 replies

0 likes

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Where will my mobile devices download my offline playlist in my pc from?

Hello there, I searched this out but didn't find any exact and clear answer. I'd like to listen to my musics having been downloaded in my pc offline on my mobile devices as well, but unfortunately I'm limited to 150 GB bandwidth per month and don't w...

Casual Listener

Hello there,   I searched this out but didn't find any exact and clear answer. I'd like to listen to my musics having been downloaded in my pc offline on my mobile devices as well, but unfortu...

387 Views

0 replies

0 likes

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Spotify connect not in Ggl Playstore - retracted?

Hi team, I just purchased a new Philips SmartTV - running Android1. It came with Spotify Connect preinstalled. However, it did'nt work. The device never showed up in my devices list, on talets/phones. Network was okay. 2. I uninstalled the Spotify Co...

Newbie

Hi team,   I just purchased a new Philips SmartTV - running Android 1. It came with Spotify Connect preinstalled. However, it did'nt work. The device never showed up in my devices list, on ta...

294 Views

0 replies

0 likes

  • 294 Views
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Premium

Como hago? Instale premium por 3 meses y no me lo activa.

Newbie

Como hago? Instale premium por 3 meses y no me lo activa.

273 Views

0 replies

0 likes

  • 273 Views
  • 0 replies
  • 0 likes

Only shuffle mode with 2 different tablets

Hello,is the play-mode gone in the free tablet version? I have two tablets, the first an Acer Iconia A3-A20FHD (10 inch, Android 4.4) and the second a Telekom Puls (8 inch, Android 5.0). On neither tablets I can play individual songs, only the #?$@ s...

Casual Listener

Hello, is the play-mode gone in the free tablet version? I have two tablets, the first an Acer Iconia A3-A20FHD (10 inch, Android 4.4) and the second a Telekom Puls (8 inch, Android 5.0). On neither...

497 Views

0 replies

0 likes

  • 497 Views
  • 0 replies
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Egregious negligence on behalf Spotify. Can't save to SD card.

There is absolutely no way to save to SD card on my Zenfone 2. Your solutions are so roundabout and nonsensical that they're pushing me towards dropping my premium subscription. I've been a loyal customer for years but this is complete bull. Please h...

Casual Listener

There is absolutely no way to save to SD card on my Zenfone 2. Your solutions are so roundabout and nonsensical that they're pushing me towards dropping my premium subscription. I've been a loyal cus...

nicolaconte310

Casual Listener

718 Views

2 replies

0 likes

Lack of customer service
  • 718 Views
  • 2 replies
  • 0 likes

Songs skip

What's the point in having spotify if songs skip just like CD'S?

Casual Listener

What's the point in having spotify if songs skip just like CD'S?

avamacbeth182

Casual Listener

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
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Premium, Spotify doesn't use SD card for storage

Hello, In one of the last updates, Spotify stopped using my external SD card (I specifically bought 64GB for Spotify).I followed the instructions (uninstalled app, restarted phone, installed app). But still the playlists are sync'ed to internal stora...

Newbie

Hello,   In one of the last updates, Spotify stopped using my external SD card (I specifically bought 64GB for Spotify). I followed the instructions (uninstalled app, restarted phone, install...

574 Views

0 replies

0 likes

  • 574 Views
  • 0 replies
  • 0 likes

MOTO G THIRD-GENERATION

I am considering upgrading to Spotify Premium, but I do not think it is feasible due to memory constraints on my Motorola Moto G (Third Generation). It has 8 GB of internal memory and 32 GB of SD memory. I am aware that in order to use Spotify in 'of...

Newbie

I am considering upgrading to Spotify Premium, but I do not think it is feasible due to memory constraints on my Motorola Moto G (Third Generation). It has 8 GB of internal memory and 32 GB of SD mem...

687 Views

0 replies

0 likes

  • 687 Views
  • 0 replies
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Spotify crashing upon opening

After updating my phone Spotify crashes after the login screen. It will get to the "running" screen and then close by itself rather than crashing. Was wondering if anyone could help

Newbie

After updating my phone Spotify crashes after the login screen. It will get to the "running" screen and then close by itself rather than crashing. Was wondering if anyone could help

Nico

Community Legend

788 Views

1 replies

0 likes

  • 788 Views
  • 1 replies
  • 0 likes