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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839861 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839861 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13623 Views
  • 1 replies
  • 0 likes
  • 13623 Views
  • 1 replies
  • 0 likes

Terrible New Update

I got excited to see that I can FINALLY search for offline songs (aka have my music not treated like a second class citizen) when lo and behold, it doesn't even play. Not even under artists with a mix between offline material and Spotify's catalogue....

  • Visitor
  • I got excited to see that I can FINALLY search for offline songs (aka have my music not treated like a second class citizen) when lo and behold, it doesn't even play. Not even under artists with a mi...
  • user-removed
  • Not applicable
  • 347 Views
  • 2 replies
  • 1 likes
  • 347 Views
  • 2 replies
  • 1 likes

Spotify doesn't download all songs offline

Hello I'm new here so I'm asking for understanding if I'm putting this post in the wrong section. I have a problem with offline mode. I do have Spotify Premium and I use it on 3 devices: HTC One X+, Sony Xperia Z2 and Ipad Mini with Retina Display. M...

  • Casual Listener
  • Hello   I'm new here so I'm asking for understanding if I'm putting this post in the wrong section.   I have a problem with offline mode. I do have Spotify Premium and I use it on 3...
  • Lucas_Sasso
  • Casual Listener
  • 3773 Views
  • 4 replies
  • 0 likes
  • 3773 Views
  • 4 replies
  • 0 likes

mi música

Activé el modo de calidad alta en mi Android y al rato se me borraron absolutamente todas las canciones de mi música. Las play lists siguen ahí pero igual se me desactivaron y tuve q volver a marcar la opción de descargar. Por favor ayudenme

  • Newbie
  • Activé el modo de calidad alta en mi Android y al rato se me borraron absolutamente todas las canciones de mi música. Las play lists siguen ahí pero igual se me desactivaron y tuve q volver a marcar ...
  • 71434320t
  • Casual Listener
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Radio is not working

Im using Oneplus One and latest version of spotify downloaded from play market. Radio is not working, Im getting something like 'this station cannot be played'.. I've done so far, uninstalled the app, cleared cache. Issue still persists. Weird thing ...

  • Casual Listener
  • Im using Oneplus One and latest version of spotify downloaded from play market.   Radio is not working, Im getting something like 'this station cannot be played'..    I've done...
  • kksi
  • Casual Listener
  • 277 Views
  • 7 replies
  • 0 likes
  • 277 Views
  • 7 replies
  • 0 likes

Re: [iOS] Searching on "Send To" causes app crash

I'm not sure if this is related, but I'm unable to share songs with users on my Moto X running Android as well. I can select "send to" but when I try to search for a user nothing appears. I am able to share with specific users in the desktop interfac...

  • Regular
  • I'm not sure if this is related, but I'm unable to share songs with users on my Moto X running Android as well. I can select "send to" but when I try to search for a user nothing appears. I am able t...
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Solved!! Spotify won't start on a Sony Xperia Z3 Compact

Hi, I have just started up my new Z3 Compact, installed a 64GB SD card and downloaded Spotify. I have had a premium subscription for several years used on many devices. For the first time ever Spotify will not start. Is this a familiar problem with a...

  • Casual Listener
  • Hi,   I have just started up my new Z3 Compact, installed a 64GB SD card and downloaded Spotify. I have had a premium subscription for several years used on many devices. For the first time ...
  • Liam
  • Community Legend
  • 3119 Views
  • 5 replies
  • 0 likes
  • 3119 Views
  • 5 replies
  • 0 likes

help please.

I have a pay safe card that i got for cristmas and on pay safe website it says that i can use pay safe on spotify but i don't know how? Please help

  • Newbie
  • I have a pay safe card that i got for cristmas and on pay safe website it says that i can use pay safe on spotify but i don't know how? Please help
  • Merik
  • Community Legend
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Genre radio stations not working in mobile app

Im a premium user. Everything works just fine on the desktop version ( I use the linux client) But on the android client I cannot listen to any of the pre defined genre radio stations. None of them work. When I click on any of them I get this message...

  • Regular
  • Im a premium user. Everything works just fine on the desktop version ( I use the linux client)  But on the android client I cannot listen to any of the pre defined genre radio stations.  No...
  • user-removed
  • Not applicable
  • 1098 Views
  • 5 replies
  • 0 likes
  • 1098 Views
  • 5 replies
  • 0 likes

Sorry. This radio station can't be started.

All of a sudden I am no longer to play any of the genre radio stations in Spotify on my Android phone. They work on the Windows client and I am even able to transfer from playing on my computer to my phone over bluetooth but I cannot start any of the...

  • Newbie
  • All of a sudden I am no longer to play any of the genre radio stations in Spotify on my Android phone.  They work on the Windows client and I am even able to transfer from playing on my computer...
  • jaybot
  • Regular
  • 1810 Views
  • 5 replies
  • 0 likes
  • 1810 Views
  • 5 replies
  • 0 likes

Can I use my Android phone to control Spotify on my Denon AVRX2000 amp?

They are both on the same wifi network and the Denon interface is slow and average. Thank you:). Shaun,

  • Newbie
  • They are both on the same wifi network and the Denon interface is slow and average.  Thank you:). Shaun,
  • Liam
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

"Track not available"

The last couple of times I've used Spotify, all of my songs will stay playing for a second and then stop, displaying the message "track not available". What's going on??

  • Visitor
  • The last couple of times I've used Spotify, all of my songs will stay playing for a second and then stop, displaying the message "track not available". What's going on??
  • OviiiOne
  • Community Legend
  • 184 Views
  • 5 replies
  • 0 likes
  • 184 Views
  • 5 replies
  • 0 likes

music stream stops on android

I'll have full bars, and I have the quality down to normal but after a couple of songs the music just stops like I have no signal.Moto X Spotify PremiumAndroid 4.4.4Any ideas?

  • Music Fan
  • I'll have full bars, and I have the quality down to normal but after a couple of songs the music just stops like I have no signal. Moto X Spotify Premium Android 4.4.4 Any ideas?
  • seanlaw27
  • Music Fan
  • 181 Views
  • 3 replies
  • 0 likes
  • 181 Views
  • 3 replies
  • 0 likes

Solved!! App won't start up on HTC One M8

=== START OF TEMPLATE === Description Please describe the problem The app won't start up on my HTC One M8. What are the steps you took to get to the error/issue? (We need to know what you are doing so we can do the exact same to try and get the same ...

  • Casual Listener
  • === START OF TEMPLATE ===   Description Please describe the problem The app won't start up on my HTC One M8.    What are the steps you took to get to the error/issue? ...
  • agupta98
  • Casual Listener
  • 6627 Views
  • 6 replies
  • 1 likes
  • 6627 Views
  • 6 replies
  • 1 likes

offline mode not working

hi im a premium user and am trying to download songs so i can listen to them offline but once there done it loggs me out and when i go back in theyve gone again!need help! it didnt do this on the old version! plus when i go into my sd storage theres ...

  • Casual Listener
  • hi im a premium user and am trying to download songs so i can listen to them offline but once there done it loggs me out and when i go back in theyve gone again!need help! it didnt do this on the o...
  • WilliamOffline
  • Roadie
  • 4504 Views
  • 9 replies
  • 0 likes
  • Other
  • 4504 Views
  • 9 replies
  • 0 likes

OptOut from mobileapptracking.com

I use the Android App for Spotify. Regularly I see requests like this in my logfiles: https://3672.engine.mobileapptracking.com/serve?ver=3.4.2&transaction_id=XXX&sdk=android&action=session&advertiser_id=3672&package_name=com.spotify.music&site_id=59...

  • Casual Listener
  • I use the Android App for Spotify. Regularly I see requests like this in my logfiles:   https://3672.engine.mobileapptracking.com/serve?ver=3.4.2&transaction_id=XXX&sdk=android&a...
  • Daniel
  • Community Legend
  • 1385 Views
  • 3 replies
  • 0 likes
  • 1385 Views
  • 3 replies
  • 0 likes

Solved!! playing music on diff devices

I have my spotify on 2 phones and my iPad. How can we listen to music at the same time without having to hear what my wife and daughter listening to

  • Casual Listener
  • I have my spotify on 2 phones and my iPad. How can we listen to music at the same time without having to hear what my wife and daughter listening to
  • lugi
  • Casual Listener
  • 310 Views
  • 3 replies
  • 0 likes
  • 310 Views
  • 3 replies
  • 0 likes

Playing on my phone and computer at the same time

I know you have a bunch of messages here but I need to add my name to the pile. The connect feature is annoying. You have drained my phone battery for nothing. I am very capable of controling my song choices from my computer. I don't need the remote ...

  • Newbie
  • I know you have a bunch of messages here but I need to add my name to the pile.   The connect feature is annoying. You have drained my phone battery for nothing. I am very capable of control...
  • Daniel
  • Community Legend
  • 699 Views
  • 1 replies
  • 0 likes
  • 699 Views
  • 1 replies
  • 0 likes

Songs missing from playlist

Recently, I noticed that one of my playlists is missing some songs. The playlist says it has 12 tracks, but only 5 show up in the app. I tried making a new playlist and adding those same tracks but only the same 5 tracks show up. Here is the playlist...

  • Casual Listener
  • Recently, I noticed that one of my playlists is missing some songs. The playlist says it has 12 tracks, but only 5 show up in the app.   I tried making a new playlist and adding those same t...
  • Daniel
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

custom playlist not working with latest update

my custom playlist isn't working with the latest update. The songs will only download from my PC when I'm connected to wifi and they will disappear as soon as I disconnect making it useless. Is this a new feature or a bug? using note 4 running androi...

  • Music Fan
  • my custom playlist isn't working with the latest update. The songs will only download from my PC when I'm connected to wifi and they will disappear as soon as I disconnect making it useless. Is this ...
  • Daniel
  • Community Legend
  • 205 Views
  • 3 replies
  • 0 likes
  • 205 Views
  • 3 replies
  • 0 likes

songs won't save

Hello,I have a premium account and every time I try to save music it doesn't work. It initially says saved then when I check again it isn't. Or it will save and delete. I don't get it.

  • Newbie
  • Hello, I have a premium account and every time I try to save music it doesn't work. It initially says saved then when I check again it isn't. Or it will save and delete. I don't get it.
  • Daniel
  • Community Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Env: prod