Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sumit_Ghosh
  • Casual Listener
  • 52128 Views
  • 67 replies
  • 25 likes
  • 52128 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882225 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882225 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27489 Views
  • 4 replies
  • 0 likes
  • 27489 Views
  • 4 replies
  • 0 likes

Suggested Songs/Repeated Songs in 68 Song Playlist

I love spotify, but I would enjoy listening through an entire playlist before it switches to suggested songs and plays the exact stuff I just heard again. This happens at around 20 songs, then it switches. I am using Android free, and I read help on ...

  • Casual Listener
  • I love spotify, but I would enjoy listening through an entire playlist before it switches to suggested songs and plays the exact stuff I just heard again.  This happens at around 20 songs, then ...
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

Spotify stopped working from galaxy s5

My spotify stopped working in the galaxy s5, already formatted and reinstalled and does not work

  • Newbie
  • My spotify stopped working in the galaxy s5, already formatted and reinstalled and does not work
  • victorhazin
  • Casual Listener
  • 696 Views
  • 5 replies
  • 0 likes
  • 696 Views
  • 5 replies
  • 0 likes

Volume on S6 edge

What's the matter with the volume when I use Spotify on my galaxy S6 edge?! When I listen to music the volume increases and decreases on it's own... That's really annoying does someone have this problem too? Anything to do to fix that?For your info, ...

  • Casual Listener
  • What's the matter with the volume when I use Spotify on my galaxy S6 edge?! When I listen to music the volume increases and decreases on it's own... That's really annoying 😞 does someone have this p...
  • magic_andrew
  • Casual Listener
  • 425 Views
  • 1 replies
  • 1 likes
  • 425 Views
  • 1 replies
  • 1 likes

Solved!! Streaming issues on the last Android version

Hi everyone, I updated Android to the last version 6.0 two days ago and since I have weird sound when listening music, offline or online.like a bip , the streaming probably broken for a really short time.Does anyone noticed something like that ? Than...

  • Regular
  • Hi everyone,  I updated Android to the last version 6.0 two days ago and since I have weird sound when listening music, offline or online. like a bip , the streaming probably broken for a real...
  • eliascolleto
  • Regular
  • 825 Views
  • 5 replies
  • 1 likes
  • 825 Views
  • 5 replies
  • 1 likes

Dieser Prepaidcode ist in diesem Land nicht gültig

Ich habe mir in Österreich eine Spotify Geschenk Karte gekauft und wollte diese sofort danach einlösen.Als ich den Code eingegeben hatte kam der Seitenhinweiß : " Dieser Prepaidcode ist in diesem Land nicht gültig " hinzuzufügen ist das ich aus Deuts...

  • Casual Listener
  • Ich habe mir in Österreich eine Spotify Geschenk Karte gekauft und wollte diese sofort danach einlösen. Als ich den Code eingegeben hatte kam der Seitenhinweiß : " Dieser Prepaidcode ist in diesem L...
  • ego625
  • Newbie
  • 689 Views
  • 2 replies
  • 0 likes
  • 689 Views
  • 2 replies
  • 0 likes

Can't login on Samsung note 5.

Just purchased new Samsung note 5. Spotify app will not let me login to my account.

  • Newbie
  • Just purchased new Samsung note 5. Spotify app will not let me login to my account.
  • Nico
  • Community Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Pagamento Spotify

Boa tarde,Ontem a noite efetuei o pagamento via boleto bancário com internet banking, porém, meu spotify continua como conta grátis, já sai e entrei novamente na minha conta, mas o upgrade para conta premium ainda não aconteceu, o que devo fazer?Aten...

  • Newbie
  • Boa tarde, Ontem a noite efetuei o pagamento via boleto bancário com internet banking, porém, meu spotify continua como conta grátis, já sai e entrei novamente na minha conta, mas o upgrade para c...
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

Android app erases all my music due to max offline devices synch limit but I only have 1 device

Every time I turnon my phone and open spotify, the app says that it is going to erase all my music because the max offline devices limit has been reached. The first time this happened I erased all my synchronized devices from the web app which happen...

Screen Shot 2015-10-22 at 12.49.10 PM.png
  • Casual Listener
  • Every time I turnon my phone and open spotify, the app says that it is going to erase all my music because the max offline devices limit has been reached.   The first time this happened I eras...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

Android device drops wifi connection repeatedly

HI The last 3 months have been crazy troubleshooting and im no further ahead. Same phone, same premium spotify accnt, same home wifi network unchanged, same windows computer. spotify is installed on Moto G android phone, Both spotify and adroid phone...

  • Casual Listener
  • HI   The last 3 months have been crazy troubleshooting and im no further ahead. Same phone, same premium spotify accnt, same home wifi network unchanged, same windows computer.   spotif...
  • dcbutcher
  • Casual Listener
  • 933 Views
  • 2 replies
  • 0 likes
  • 933 Views
  • 2 replies
  • 0 likes

Solved!! Chromecast 1st gen support

Hi, how do I know whether the updated firmware has been applied to my 1st gen Chromecast so that I can start casting from my phone?I believe the support has been rolled out to the latest gen Chromecast devices but I am not sure about those of us with...

  • Music Fan
  • Hi,   how do I know whether the updated firmware has been applied to my 1st gen Chromecast so that I can start casting from my phone? I believe the support has been rolled out to the latest g...
  • Vortexmind
  • Music Fan
  • 3278 Views
  • 3 replies
  • 1 likes
  • 3278 Views
  • 3 replies
  • 1 likes

Turn your darn ads down

I regularly listen to some "sleep" stations to doze off. Please turn the volume down on your **bleep**ing ads. They are so much louder than the volume at which I set my phone. And good god why the one that starts with the frickin car horn???? It's li...

  • Newbie
  • I regularly listen to some "sleep" stations to doze off. Please turn the volume down on your **bleep**ing ads. They are so much louder than the volume at which I set my phone. And good god why the on...
  • 243 Views
  • 0 replies
  • 1 likes
  • 243 Views
  • 0 replies
  • 1 likes

Waiting to Download Even When I Am Online

I am having an issure with the spotify app on my HTC One Mini. IT has worked fine for the past 2 years. Now it wont download over wifi. When i am connected to wifi, all of my other apps work just fine. It is only spotify that doesnt want to work. It ...

  • Newbie
  • I am having an issure with the spotify app on my HTC One Mini. IT has worked fine for the past 2 years. Now it wont download over wifi. When i am connected to wifi, all of my other apps work just fin...
  • Daniel
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

1 device but says 3 devices limit and now can't "play offline"

Hello Spotify community, I love the app and the software in general (recently upgraded). I figured out how to download my songs on my Samsung Galaxy S6 to play them offline and I don't know how, when I add new songs on my desktop, to automatically ha...

  • Visitor
  • Hello Spotify community,   I love the app and the software in general (recently upgraded).    I figured out how to download my songs on my Samsung Galaxy S6 to play them offline an...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

Music add at Playlist by "Local Files" not synchronize with device Android

When I add a music of my Local Files at a Playlist by PC Windows it not synchronize in the same Playlist in the phone Android. The name of music appears but not play. I thought that I could add any music of my Local Files in the Playlist and it synch...

  • Regular
  • When I add a music of my Local Files at a Playlist by PC Windows it not synchronize in the same Playlist in the phone Android. The name of music appears but not play. I thought that I could...
  • alecx
  • Regular
  • 557 Views
  • 6 replies
  • 0 likes
  • 557 Views
  • 6 replies
  • 0 likes

Spotify keeps on stopping

I'm sure this is a vain attempt to get someone from Spotify to get their act together but here it goes regardless. Some time ago Spotify mobile app has started acting up in a completely random fashion. There are days/times where it works reasonably w...

  • Newbie
  • I'm sure this is a vain attempt to get someone from Spotify to get their act together but here it goes regardless.   Some time ago Spotify mobile app has started acting up in a completely rand...
  • Simpaty
  • Regular
  • 944 Views
  • 2 replies
  • 0 likes
  • 944 Views
  • 2 replies
  • 0 likes

Cierre inesperado en galaxi s5

Tengo un galaxi s5 y tengo problemas al iniciar spotify se cierra inesperadamenteYa lo borre y lo instalé varias veces y nadaIgual se cierra justo al inicio

  • Casual Listener
  • Tengo un galaxi s5 y tengo problemas al iniciar spotify se cierra inesperadamente Ya lo borre y lo instalé varias veces y nada Igual se cierra justo al inicio
  • 167 Views
  • 0 replies
  • 0 likes
  • 167 Views
  • 0 replies
  • 0 likes

My spotfiy notifications are in dutch...

Hello!My spotify notifications are in dutch/german or smh like that. Same when I get an e-mail that someone subsriced to my playlist... Why?! :'( Example: Daimdaddel Daim folgt jetzt Deiner Playlist Rawstyle!.

  • Casual Listener
  • Hello! My spotify notifications are in dutch/german or smh like that. Same when I get an e-mail that someone subsriced to my playlist... Why?! :'(   Example:     Daimdadde...
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

Won't stay logged in

On the Spotify app, it will log me in with my username and password, and then before I can even go to my music it will log out on it's own. On the Spotify website, on my laptop, it says I can't log in because my I don't live in the country I've selec...

  • Newbie
  • On the Spotify app, it will log me in with my username and password, and then before I can even go to my music it will log out on it's own. On the Spotify website, on my laptop, it says I can't log i...
  • 302 Views
  • 0 replies
  • 0 likes
  • 302 Views
  • 0 replies
  • 0 likes

Problem connecting Chromecast (2015) with Samsung S6

Hello! I have the Chromecast (2015) and the Samsung S6. When i try to connect Spotify on my S6 to the Chromecast, the S6 recognize my Chromecast and try to connect. The Spotify logo appears on my TV, but after some seconds trying to connect, my TV sh...

  • Casual Listener
  • Hello!   I have the Chromecast (2015) and the Samsung S6. When i try to connect Spotify on my S6 to the Chromecast, the S6 recognize my Chromecast and try to connect. The Spotif...
  • zhobhe
  • Casual Listener
  • 384 Views
  • 2 replies
  • 0 likes
  • 384 Views
  • 2 replies
  • 0 likes