Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hello! I m in big trouble... I ve always payed my spotify premium with Postepay and now spotify keeps telling me tha my payment is not accepted... why..?
Hello! I m in big trouble... I ve always payed my spotify premium with Postepay and now spotify keeps telling me tha my payment is not accepted... why..?
Community Legend
281 Views
1 replies
0 likes
I got a new phone and I downloaded spotify and I can't get into my account. I have attempted to change my password several times and still can't get in. What do I do?
I got a new phone and I downloaded spotify and I can't get into my account. I have attempted to change my password several times and still can't get in. What do I do?
241 Views
0 replies
0 likes
I´m having quite a problem here, guys. My Android device is right now at around half-capacity, with Spotify files alone taking over 14 gb of space. All the albums that I have saved here, which once were available offline, are now not, but it still co...
I´m having quite a problem here, guys. My Android device is right now at around half-capacity, with Spotify files alone taking over 14 gb of space. All the albums that I have ...
Newbie
509 Views
3 replies
0 likes
Just got a new phone after the old one broke, so when i installed spotify everything seemed to work perfectly, but now It wont load over local files, i checked the support page on android phones, I haven't used up the 3333 song limit, there is well o...
Just got a new phone after the old one broke, so when i installed spotify everything seemed to work perfectly, but now It wont load over local files, i checked the support page on android phones, I h...
283 Views
0 replies
0 likes
Hello...I have a Zenfone 5 with Lollipop (5.0) and the artist wallpaper in the lock screen doesn't work for me... My girlfriend have a "Motorola Moto X 2" and it works... My phone:My girlfriend's phone: Somebody can help me?Thanks...
Hello... I have a Zenfone 5 with Lollipop (5.0) and the artist wallpaper in the lock screen doesn't work for me... My girlfriend have a "Motorola Moto X 2" and it works... My phone: ...
685 Views
0 replies
0 likes
I applied for student premium twice and a message said it didn't work when I pressed submit. But my account was charged twice and I still don't have premium. I'm getting extremely aggravated because I can't contact an actual person to get the issue r...
I applied for student premium twice and a message said it didn't work when I pressed submit. But my account was charged twice and I still don't have premium. I'm getting extremely aggravated because ...
229 Views
0 replies
0 likes
I'm using a Nexus 7 (latest OS) and I have no recommended stations showing. (The only option I have when I select 'Radio' is the add new stations button in the top right hand corner). Logging out and in again doesn't help, nor does uninstalling and r...
I'm using a Nexus 7 (latest OS) and I have no recommended stations showing. (The only option I have when I select 'Radio' is the add new stations button in the top right hand corner). Logging ...
218 Views
0 replies
0 likes
How do I create spotify app after previous deleted and have account account Is setup ?? On Samsung S6 please
How do I create spotify app after previous deleted and have account account Is setup ?? On Samsung S6 please
239 Views
0 replies
0 likes
Hey, Can I use my spotify account on different devices at the same time? For example - I'm playing one song on my laptop but then I go to another room and turn another song on my mobile, then turn a third song or playlist on my tablet? Or run differe...
Hey, Can I use my spotify account on different devices at the same time? For example - I'm playing one song on my laptop but then I go to another room and turn another song on my mobile, the...
Not applicable
1570 Views
3 replies
0 likes
Whenever I ask Google to play a certain album, it initially tries to play the top songs of the album. I think it would be better to play it in order based on this command, as I would assume this would be the intent of most people. Or maybe it's just ...
Whenever I ask Google to play a certain album, it initially tries to play the top songs of the album. I think it would be better to play it in order based on this command, as I would assume this woul...
Newbie
907 Views
1 replies
4 likes
Hello, currently I'm having an issue on my app that will not let me play songs in a specific playlist on my desktop through connect. Even if I move said songs into another playlist, the issue still occurs. But the thing is, it's only those songs, any...
Hello, currently I'm having an issue on my app that will not let me play songs in a specific playlist on my desktop through connect. Even if I move said songs into another playlist, ...
Community Legend
2049 Views
4 replies
0 likes
I have been listening to these downloaded playlists for some time now, but most one or two songs from several playlists are no longer available offline and I have to download them again and again. How do I get back to keeping them downloaded? My Wi-F...
I have been listening to these downloaded playlists for some time now, but most one or two songs from several playlists are no longer available offline and I have to download them again and again. Ho...
274 Views
0 replies
0 likes
Brief description of the issue: The Spotify Connect App on the Amazon Fire TV is one second before the normal Spotify app and counts up the playing time up to second 60 if a song was skipped by the remote of the Amazon Fire TV. In this cas the time d...
Brief description of the issue: The Spotify Connect App on the Amazon Fire TV is one second before the normal Spotify app and counts up the playing time up to second 60 if a song was skipped by the r...
663 Views
0 replies
0 likes
Does anybody know if they will ever implement a feature that allows you to remove songs from a playlist on a phone, instead of having to do it on a computer? (Premium user) Thanks in advance.
Does anybody know if they will ever implement a feature that allows you to remove songs from a playlist on a phone, instead of having to do it on a computer? (Premium user) Thanks in advance.
Community Legend
706 Views
1 replies
0 likes
Steps to reproduce. 1. Log into Spotify on a desktop.2. Ensure your settings are set up to scrobble to last.fm3. Play a track.4. With the same Spotify account, connect to the android app on a separate device.5. Ensure that the android settings are se...
Steps to reproduce. 1. Log into Spotify on a desktop. 2. Ensure your settings are set up to scrobble to last.fm 3. Play a track. 4. With the same Spotify account, connect to the android a...
Casual Listener
6524 Views
10 replies
9 likes
I've seen other threads on this problem but none with a solution that works for me. I've only just started using last.fm and after scrobbling four songs, Spotify now gives me a username/password error for last.fm....I've turned scrobbling off and on,...
I've seen other threads on this problem but none with a solution that works for me. I've only just started using last.fm and after scrobbling four songs, Spotify now gives me a username/password erro...
Newbie
784 Views
2 replies
0 likes
So every time I listen to music and every one else in my family wants to listening to music and when they start their music my devise says you are now controling the other devise. So I must click "Spotify connect" and click on my phone. Although this...
So every time I listen to music and every one else in my family wants to listening to music and when they start their music my devise says you are now controling the other devise. So I must click "Sp...
Community Legend
527 Views
1 replies
0 likes
Hello, I have a premium account, but for the last 2 days everytime I'm trying to download offline music, it saves and download but when I close and opened the spotify app, they are not downloaded, I have to redownload the album and it does the same t...
Hello, I have a premium account, but for the last 2 days everytime I'm trying to download offline music, it saves and download but when I close and opened the spotify app, they are not downloaded, I ...
Not applicable
468 Views
1 replies
1 likes
It seems I can only select recipients from my facebook friends. Is there a trick to get also users that only have a spotyify user id to show up in this?
It seems I can only select recipients from my facebook friends. Is there a trick to get also users that only have a spotyify user id to show up in this?
Not applicable
936 Views
1 replies
0 likes
This happens very frequently, not sure why. Any ideas? Thanks paul
This happens very frequently, not sure why. Any ideas? Thanks paul
Casual Listener
884 Views
4 replies
0 likes
