Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

2717 Views

0 replies

6 likes

  • 2717 Views
  • 0 replies
  • 6 likes

Spotify App Acting Up

Over the last 2 or 3 weeks, I've noticed that Spotify has been acting up on my phone. When I unplug my headphones from my phone, it no longer pauses the music but instead starts playing through my phone speakers. If I am listening to Spotify and I an...

Newbie

Over the last 2 or 3 weeks, I've noticed that Spotify has been acting up on my phone. When I unplug my headphones from my phone, it no longer pauses the music but instead starts playing thr...

iankhunter

Regular

899 Views

1 replies

0 likes

  • 899 Views
  • 1 replies
  • 0 likes

Last update does not work with Ford Sync with Applink

Spotify has been working all right with the Ford Sync with applink in my car (C-MAX, late 2014). However, with the last update of the Spotify app from Play Store, just a few days ago, it has stopped working, because it is not detected by the car. Eve...

Newbie

Spotify has been working all right with the Ford Sync with applink in my car (C-MAX, late 2014). However, with the last update of the Spotify app from Play Store, just a few days ago, it has stopped ...

user-removed

Not applicable

4907 Views

13 replies

1 likes

  • 4907 Views
  • 13 replies
  • 1 likes

Playlist always jumps to top

Hello everyone,I really hope this isnt Spotify 101, but I dont think so. I am not that bad with the search function, nor with google but I cannot find a solution to this. Whenever I play a song somewhere down my playlist, when I minimize the song to ...

Casual Listener

Hello everyone, I really hope this isnt Spotify 101, but I dont think so. I am not that bad with the search function, nor with google but I cannot find a solution to this. Whenever I play a song s...

ollesdotter

Spotify Legend

597 Views

1 replies

0 likes

  • 597 Views
  • 1 replies
  • 0 likes

"Favorite" playlist hidden

Hello,Since a few weeks, the "my favorite" playlist is hidden on android application.When I try from my Linux version on desktop, it's OK, but I can't find it anymore on the last Android version.I've tried to use different filters to see it but it's ...

Newbie

Hello, Since a few weeks, the "my favorite" playlist is hidden on android application. When I try from my Linux version on desktop, it's OK, but I can't find it anymore on the last Android versio...

ollesdotter

Spotify Legend

562 Views

1 replies

0 likes

  • 562 Views
  • 1 replies
  • 0 likes

Solved!! Sort by date

Hello, is it possible to sort a playlist by date? Like you can on a computer? Sony Xperia Z5Android version 5.1.1Latest Spotify version running Thanks in advance Jonathan

Regular

Hello, is it possible to sort a playlist by date? Like you can on a computer?   Sony Xperia Z5 Android version 5.1.1 Latest Spotify version running    Thanks in advance  Jo...

jonteePersson96

Regular

706 Views

4 replies

0 likes

  • 706 Views
  • 4 replies
  • 0 likes

Mobile app; playlist problem

Hello Since the last update my playlist keeps on refreshing from the beginning of the list every time i pop it back up after a went to my home screen or a other app.So when i re-open the app it automatically scrolls to the beginning of my playlist in...

Casual Listener

Hello   Since the last update my playlist keeps on refreshing from the beginning of the list every time i pop it back up after a went to my home screen or a other app. So when i re-open the a...

roycallant

Casual Listener

452 Views

4 replies

1 likes

  • 452 Views
  • 4 replies
  • 1 likes

Not Allowed Sign In

I'm Having Trouble With My App, When I Try To Sign In It Tells Me My Username Or Password Is Incorrect, I've Tried Resetting Password Numerous Times To No Avail, Can Anyone Shed Any Light On This?

Newbie

I'm Having Trouble With My App, When I Try To Sign In It Tells Me My Username Or Password Is Incorrect, I've Tried Resetting Password Numerous Times To No Avail, Can Anyone Shed Any Light On This?

375 Views

0 replies

0 likes

  • 375 Views
  • 0 replies
  • 0 likes

Downloaded songs

I want the songs that I download to show up in my music player of choice weather it be the stock android player or a 3rd party player that one feature alone that I could not do ended my choice for premium subscription if u can get this to work I know...

Casual Listener

I want the songs that I download to show up in my music player of choice weather it be the stock android player or a 3rd party player that one feature alone that I could not do ended my choice for pr...

Icey9

Casual Listener

402 Views

2 replies

0 likes

  • 402 Views
  • 2 replies
  • 0 likes

Some songs play on windows but won't play on android

Hey, so I just got the premium service of spotify since it came to Canada and I've been looking forward to having this app for a while now. However I'm running into an issue that is making me think about downgrading myservice. I've imported my playli...

Casual Listener

Hey, so I just got the premium service of spotify since it came to Canada and I've been looking forward to having this app for a while now. However I'm running into an issue that is making me think a...

snakefoot

Music Fan

528 Views

4 replies

0 likes

  • 528 Views
  • 4 replies
  • 0 likes

ALAC and Android

I just imported all my CD's on to my computer, in ALAC through iTunes, and it plays well on my PC through Spotify. But when I export them to my Android phone, they won't play. I see other people made comments about this issue 2½ years ago, but with n...

Visitor

I just imported all my CD's on to my computer, in ALAC through iTunes, and it plays well on my PC through Spotify. But when I export them to my Android phone, they won't play. I see other people made...

snakefoot

Music Fan

1084 Views

1 replies

0 likes

  • 1084 Views
  • 1 replies
  • 0 likes

ALAC bug still there!

Dear Spotify staff, what's the whole point of synchronizing ALAC (Apple Loseless Audio Codec) files if the Android client can't play them back? I know this bug (and missing feature) has been reported time ago, but it is still there. Every other optio...

Music Fan

Dear Spotify staff,   what's the whole point of synchronizing ALAC (Apple Loseless Audio Codec) files if the Android client can't play them back?   I know this bug (and missing feat...

snakefoot

Music Fan

918 Views

1 replies

5 likes

  • 918 Views
  • 1 replies
  • 5 likes

Spotify Android App will not play Local Files (M4A / ALAC)

I have created a Playlist and made it "Available offline" on Spotify Destop (Windows 10), and retrieved it on my android tablet (Samsung Tab3 Wifi). Spotify Desktop will properly recognize M4A / ALAC files and play these fine locally (When 16 bit). A...

Music Fan

I have created a Playlist and made it "Available offline" on Spotify Destop (Windows 10), and retrieved it on my android tablet (Samsung Tab3 Wifi).   Spotify Desktop will properly recognize M...

snakefoot

Music Fan

2078 Views

1 replies

0 likes

  • 2078 Views
  • 1 replies
  • 0 likes

Songs saved for offline play aren't available offline

As the topic says, I have a bunch of music saved for offline play, however, I often notice that they're not. I frequently get up in the morning and notice before I go to work that Spotify is downloading hundreds of songs, and they're all songs that I...

Newbie

As the topic says, I have a bunch of music saved for offline play, however, I often notice that they're not. I frequently get up in the morning and notice before I go to work that Spotify is download...

682 Views

0 replies

0 likes

data manipulation
data usage
data usage on wifi
Offline Content
  • 682 Views
  • 0 replies
  • 0 likes

Solved!! Random shuffle only, not able to advance to next song - problem with Android only

On my desktop version of Spotify, I am able to advance to the next song. With my android version I am not. The only thing that shows up is "Random Shuffle" no option to skip to next song.

Casual Listener

On my desktop version of Spotify, I am able to advance to the next song. With my android version I am not. The only thing that shows up is "Random Shuffle" no option to skip to next song.

blazeparson

Casual Listener

623 Views

2 replies

0 likes

  • 623 Views
  • 2 replies
  • 0 likes

Closing application.

Good morning, how do I stop being Beta? The application this very bad on my Galaxy note 4 it is closing all the time. I want to go back to normal application.

Music Fan

Good morning, how do I stop being Beta? The application this very bad on my Galaxy note 4 it is closing all the time. I want to go back to normal application.

jonasherdegen

Community Legend

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

återlställning av lösenord både på laptoppen och mobilen

Jag har stött på lite utmaningar med Spotify och därför avinstalllerade jag appen och installlerade på den igen. Här måste något ha gått fel eftersom jag inte kunde logga in i appen efter ominstallationen. Gjorde som det står och begärde ett nytt lös...

Newbie

Jag har stött på lite utmaningar med Spotify och därför avinstalllerade jag appen och installlerade på den igen. Här måste något ha gått fel eftersom jag inte kunde logga in i appen efter ominstallat...

251 Views

0 replies

0 likes

  • 251 Views
  • 0 replies
  • 0 likes

The "term of use" popup comes again and again

Hello, Since the last update, i can no longer use the app. A popup ask me to accept the change of the term of use. Screenshot : https://imgur.com/8P0O6lN (Fun fact, the second and third paragraph are exactly the same.)It's in French. Anyway, when I a...

Newbie

Hello,   Since the last update, i can no longer use the app. A popup ask me to accept the change of the term of use.    Screenshot : https://imgur.com/8P0O6lN (Fun fact, the s...

266 Views

0 replies

0 likes

  • 266 Views
  • 0 replies
  • 0 likes

My music and playlists not showing up on my mobile

I recently upgraded to a Samsung Galaxy S6 and now my music doesn't show up in the spotify app. I am logged in and see only one album of many in " my music". Used to work fine. What has happened?

Casual Listener

I recently upgraded to a Samsung Galaxy S6 and now my music doesn't show up in the spotify app. I am logged in and see only one album of many in " my music". Used to work fine. What has happened?

Nico

Community Legend

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

genre radio

in android app there seems to be a problem with several genre radio stationstested not working stationsbluesheavy metalreggae these stations reportfel på radiostationendet går ej att läsa in stationen just nu. försök igen senareall other genre statio...

Casual Listener

in android app there seems to be a problem with several genre radio stations tested not working stations blues heavy metal reggae   these stations report fel på radiostationen det går ej...

drzap

Casual Listener

545 Views

1 replies

0 likes

tviify
  • 545 Views
  • 1 replies
  • 0 likes

Spotify constantly deletes GBs of offline tracks on my android

I accidentally download an album on my pc on spotify and my offline tracks on my phone deleted. It seems normal bur the problem is i don't have a third device. So ı didn't violate the device limit. So why the hell my 25 gb of archive just wiped? I ha...

Regular

I accidentally download an album on my pc on spotify and my offline tracks on my phone deleted. It seems normal bur the problem is i don't have a third device. So ı didn't violate the device limit. S...

fozcam

Regular

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes