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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35770 Views
  • 64 replies
  • 25 likes
  • 35770 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873974 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 873974 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25550 Views
  • 3 replies
  • 0 likes
  • 25550 Views
  • 3 replies
  • 0 likes

Solved!! I can't download songs anymore?

I do all the right steps but it dont work anymore. I select to download the song but appear a message,''waiting for download '' but never download. Somebody can help?

  • Casual Listener
  • I do all the right steps but it dont work anymore. I select to download the song but appear a message,''waiting for download '' but never download. Somebody can help?
  • Daniel
  • Community Legend
  • 2239 Views
  • 5 replies
  • 0 likes
  • 2239 Views
  • 5 replies
  • 0 likes

No facebook friends feed in Activity Spotify Android

I have a premium account and a facebook account and those are linked, but I have no feed in Activity section from my facebook friends. What can i do?

  • Newbie
  • I have a premium account and a facebook account and those are linked, but I have no feed in Activity section from my facebook friends. What can i do?
  • 618 Views
  • 0 replies
  • 0 likes
  • empty
    Facebook
    no feed
  • 618 Views
  • 0 replies
  • 0 likes

Wrong song title

Hi. I'm new here, so I hope i'm doing this right. The issue I need help with is really a minor one. It's just that i've found one song's title is wrong, and that makes mi Musixmatch app unable to sinchronize the lyrics. ¿What can i do? Thanks for you...

  • Newbie
  • Hi. I'm new here, so I hope i'm doing this right. The issue I need help with is really a minor one. It's just that i've found one song's title is wrong, and that makes mi Musixmatch app unable to sin...
  • Daniel
  • Community Legend
  • 536 Views
  • 1 replies
  • 1 likes
  • 536 Views
  • 1 replies
  • 1 likes

My Account

So i did the 7 day trial and its supposed to go back to normal.. but it didnt. So i cant listen to my music unless i press shuffle. So in other words my music is saying im offline until i press shuffle.

  • Newbie
  • So i did the 7 day trial and its supposed to go back to normal.. but it didnt. So i cant listen to my music unless i press shuffle. So in other words my music is saying im offline until i press shuff...
  • Nico
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

offline mode on android

i am having trouble with playing my playlists offline. everytime i hit available offline it say waiting for download. help plz.

  • Casual Listener
  • i am having trouble with playing my playlists offline. everytime i hit available offline it say waiting for download. help plz.
  • frank7
  • Casual Listener
  • 217 Views
  • 2 replies
  • 0 likes
  • 217 Views
  • 2 replies
  • 0 likes

Playback stops at random

Spotify stops playback at random. This used to happen less frequently in the past, but now it does it at random intervals between 5 seconds and 1 minute or so. The issue only seems to occur while I'm walking outside with my device in hand or in a poc...

  • Newbie
  • Spotify stops playback at random. This used to happen less frequently in the past, but now it does it at random intervals between 5 seconds and 1 minute or so. The issue only seems to occur...
  • 203 Views
  • 0 replies
  • 2 likes
  • 203 Views
  • 0 replies
  • 2 likes

Solved!! Playing local files on phone (android)

The Problem! My phone will not download or play local files from my laptop on my phone. 1. All my Local files play in spotify on my laptop.2. When I press the available offline button in my playlist with local files in it. It says " waiting to downlo...

  • Casual Listener
  • The Problem!  My phone will not download or play local files from my laptop on my phone.   1. All my Local files play in spotify on my laptop. 2. When I press the available of...
  • Egner01
  • Casual Listener
  • 671 Views
  • 4 replies
  • 0 likes
  • 671 Views
  • 4 replies
  • 0 likes

[Android][Other] [Bug] Available connections for Cast without ChromeCast device.

Hi, yesterday I was walking through the street listening some music on my cellphone, suddenly I see the option "Connections availables" , I clicked the button, and I see "Cast" as available connection, it's very weird, because I don't have a chrome c...

  • Casual Listener
  • Hi, yesterday I was walking through the street listening some music on my cellphone, suddenly I see the option "Connections availables" , I clicked the button, and I see "Cast" as available connectio...
  • Daniel
  • Community Legend
  • 313 Views
  • 2 replies
  • 0 likes
  • Android
    Other
  • 313 Views
  • 2 replies
  • 0 likes

Solved!! Why can't I rearrange my playlist

I used to be able to change the order of songs in my playlists. I.e move a song from the top to the middle, middle to top etc. This was on my iPhone. Now I use android its not letting me. Its also not letting me on the webplayer on windows PC.What do...

  • Newbie
  • I used to be able to change the order of songs in my playlists. I.e move a song from the top to the middle, middle to top etc. This was on my iPhone. Now I use android its not letting me. Its also no...
  • Daniel
  • Community Legend
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

can´t log in

Here is the case I use to log in to spotify trough facebook. My facebook web got converted into bussiness and the migration never finished.I want to resset my premium spotify password without going trough facebook Can anybody help Thank you Guillermo

  • Casual Listener
  • Here is the case   I use to log in to spotify trough facebook.   My facebook web got converted into bussiness and the migration never finished. I want to resset my premium spotify pass...
  • Daniel
  • Community Legend
  • 244 Views
  • 3 replies
  • 0 likes
  • 244 Views
  • 3 replies
  • 0 likes

spotify does not start on my cell

since the last update of Spotify does not start the program on my phone. And I've already uninstalled several times and nothing works.

  • Visitor
  • since the last update of Spotify does not start the program on my phone. And I've already uninstalled several times and nothing works.
  • Daniel
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Faulty "No internet connection" message [Android samsung galaxy S5]

Alright, from the top About two weeks ago, Spotify on my phone started messing up. About 80% of the time, the app doesn't get any internet connection, even though every other app on the device has internet connection. It all started with not being ab...

  • Newbie
  • Alright, from the top   About two weeks ago, Spotify on my phone started messing up. About 80% of the time, the app doesn't get any internet connection, even though every other app on the devi...
  • xRile
  • Newbie
  • 1377 Views
  • 2 replies
  • 3 likes
  • 1377 Views
  • 2 replies
  • 3 likes

Only play in shuffle mode with android tablet

Hello, as I wrote in Subject I've tried to install Spotify on my android tablet (model mid-A13 with 4.0.4 version) but I can only play in shuffle mode... on Spotify website is written that I could play the songs I like, maybe I've made something wron...

  • Casual Listener
  • Hello,   as I wrote in Subject I've tried to install Spotify on my android tablet (model mid-A13 with 4.0.4 version) but I can only play in shuffle mode... on  Spotify website is writte...
  • isaackvladimir
  • Newbie
  • 3733 Views
  • 10 replies
  • 1 likes
  • 3733 Views
  • 10 replies
  • 1 likes

Suscripción

Ayer pague con mi tarjeta y dijo que era problema de mi banco. Pero aun asi me hicieron el cobro y no tengo todavia el premium

  • Newbie
  • Ayer pague con mi tarjeta y dijo que era problema de mi banco. Pero aun asi me hicieron el cobro y no tengo todavia el premium
  • driveflanger
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

I paid for premium but I'm still on free

Hello I paid for premium but it didn't work also tried logging off and un installed the app but it didn't work what information is required to get my premium?

  • Regular
  • Hello I paid for premium but it didn't work also tried logging off and un installed the app but it didn't work what information is required to get my premium?
  • Vanalgo2000
  • Regular
  • 755 Views
  • 18 replies
  • 0 likes
  • 755 Views
  • 18 replies
  • 0 likes

my Spotify premium doesn't work.

I paid the premium 3 hours ago and not my premium program not entered since restarted the application and nothing has changed. Solve my problem. I'm from Brazil.

  • Newbie
  • I paid the premium 3 hours ago and not my premium program not entered since restarted the application and nothing has changed. Solve my problem. I'm from Brazil.
  • Daniel
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

lockscreen control

Hi,Earlier it was possible to controll spotify via lockscreen. But somehow something Changed and i cant controll it anymore. Has someone experience with the settings?

  • Newbie
  • Hi, Earlier it was possible to controll spotify via lockscreen. But somehow something Changed and i cant controll it anymore. Has someone experience with the settings?
  • Daniel
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Android phone cant play from spotify

Hi! I cant play music from spotify when connected to wifi, ive tried downloading it again and all those things, i havent been able to play from wifi for like a year.Hope you can help?

  • Newbie
  • Hi! I cant play music from spotify when connected to wifi, ive tried downloading it again and all those things, i havent been able to play from wifi for like a year. Hope you can help?
  • Daniel
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Error emisora radio

Desde hace unos días me sale error al cargar las emisoras de radio por ejemplo jazz, blues, clasica

  • Visitor
  • Desde hace unos días me sale error al cargar las emisoras de radio por ejemplo jazz, blues, clasica
  • Adam_B
  • Spotify
  • 1037 Views
  • 14 replies
  • 0 likes
  • 1037 Views
  • 14 replies
  • 0 likes

Spotify doesnt work correctly. after 2 mins stop

Hello: I have a bad issues with my Cell phonne, usually the songs dont play continuos after 2 mins. I saw that in mi cel Phonne but in the Tablet works perfect.The other problems is working without internet, the same problems, the songs works correct...

  • Casual Listener
  • Hello:   I have a bad issues with my Cell phonne, usually the songs dont play continuos after 2 mins.  I saw that in mi cel Phonne but  in the Tablet works perfect. The other probl...
  • Daniel
  • Community Legend
  • 390 Views
  • 2 replies
  • 0 likes
  • 390 Views
  • 2 replies
  • 0 likes