Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Every time I am connected to wifi or 4g the app plays for a few seconds and closes. I've tried reinstalling and on off etc but the only way I can listen to music is when in airplane mode with out it closing and restarting by its self. It's very frust...
Every time I am connected to wifi or 4g the app plays for a few seconds and closes. I've tried reinstalling and on off etc but the only way I can listen to music is when in airplane mode with out it ...
465 Views
0 replies
0 likes
I'm using a Moto X Pure Edition 2015, and have been using the beta Spotify for a while. In recent versions (now it's 4.1.0.860 Beta), the app always randomly crushes for no reason. Whenever I'm offline or online, the app just suddenly crushes and mus...
I'm using a Moto X Pure Edition 2015, and have been using the beta Spotify for a while. In recent versions (now it's 4.1.0.860 Beta), the app always randomly crushes for no reason. Whenever I'm offli...
Casual Listener
542 Views
2 replies
0 likes
I have Spotify on my note 5 and after a bit of continued listening, my app closes. It's a bit annoying especially if I'm in the middle of a great song and it shuts off. Please help me.
I have Spotify on my note 5 and after a bit of continued listening, my app closes. It's a bit annoying especially if I'm in the middle of a great song and it shuts off. Please help me.
421 Views
0 replies
0 likes
I can't seem to share anything with other spotify users. My wife and I have a family account. I've followed her but when I try to share a playlist with her, the send button never activates. I'm typing in her username exactly as it appears on the scre...
I can't seem to share anything with other spotify users. My wife and I have a family account. I've followed her but when I try to share a playlist with her, the send button never activates. I'm typin...
Casual Listener
395 Views
1 replies
0 likes
I have Spotify premium and had dozens of albums downloaded to my phone. I was in the middle of listening to one downloaded album on the subway -- possibly with an intermittent network connection -- when it stopped playing. When I looked at my phone, ...
I have Spotify premium and had dozens of albums downloaded to my phone. I was in the middle of listening to one downloaded album on the subway -- possibly with an intermittent network connection...
633 Views
0 replies
1 likes
I use Spotify Premium on my Sony Xperia E. Everytime when I play a song, the song starts and one second later, the song is loud and directly afterwards, its normal again and continues flawless. I don't know whether it's up to the bad performance of m...
I use Spotify Premium on my Sony Xperia E. Everytime when I play a song, the song starts and one second later, the song is loud and directly afterwards, its normal again and continues flawless. I don...
328 Views
0 replies
0 likes
I've tried removing the app, deleting the cache folders manually, deleting it from within the app, I've tried creating space on both SD and internal memory. But no matter what, Spotify still wants to download to the phones memory? I have - 16gb inter...
I've tried removing the app, deleting the cache folders manually, deleting it from within the app, I've tried creating space on both SD and internal memory. But no matter what, Spotify still wants to...
Casual Listener
2052 Views
6 replies
0 likes
I was so upset Spoify have deleted most of my offline tracks. I just wonder why Spotify do this ? Consuquently, I have cancelled my Premium Membership after many years. I won't miss the constant nagging updates , the poor quality sound of the music a...
I was so upset Spoify have deleted most of my offline tracks. I just wonder why Spotify do this ? Consuquently, I have cancelled my Premium Membership after many years. I won't miss...
353 Views
0 replies
0 likes
Depois de 15 min ele para de funcionar sozinho
Depois de 15 min ele para de funcionar sozinho
366 Views
0 replies
0 likes
Device Brand: SamsungDevice Model: Galaxy Note 4Device OS Version: 5.0.1Spotify App Version: 4.1.0.868 I've seen a bunch of posts with no resolution for this issue. Occasionally all of the playlists I mark as available offline get reset and turn gray...
Device Brand: Samsung Device Model: Galaxy Note 4 Device OS Version: 5.0.1 Spotify App Version: 4.1.0.868 I've seen a bunch of posts with no resolution for this issue. Occasional...
366 Views
0 replies
1 likes
After updating spotify on my Samsung Galaxy S6 i now cant log in, i get the error message that i am tryingto log into spotify from a different country. i have checked my account profile and it says my country is the UK which is correct, i then tried ...
After updating spotify on my Samsung Galaxy S6 i now cant log in, i get the error message that i am tryingto log into spotify from a different country. i have checked my account profile and it says m...
251 Views
0 replies
0 likes
I recently got the Nexus 6P. Just updated to version 4.1.0.868 and the running option is still not available. Is it the phone or the Marshmallow that is causing it?
I recently got the Nexus 6P. Just updated to version 4.1.0.868 and the running option is still not available. Is it the phone or the Marshmallow that is causing it?
321 Views
0 replies
0 likes
so the other day i notced all my saved music that i had downloaded had suddenly become not available offline even though all the albums/playlists still had the available offline option turned on. i havent been able to fix this problem at all and all ...
so the other day i notced all my saved music that i had downloaded had suddenly become not available offline even though all the albums/playlists still had the available offline option turned on. i h...
Newbie
1065 Views
6 replies
2 likes
Please please developers add a sort function by recent to oldest and oldest to recent in the playlist of the Android App. Thanks
Please please developers add a sort function by recent to oldest and oldest to recent in the playlist of the Android App. Thanks
290 Views
0 replies
0 likes
Hi, I have Spotify premium but can only use shuffle play from my phone (Samsung S6). Why is this?ThanksJohn
Hi, I have Spotify premium but can only use shuffle play from my phone (Samsung S6). Why is this? Thanks John
Roadie
325 Views
1 replies
0 likes
I need to give my c card info for payments. I have premium but can't listen while in NetFlix????
I need to give my c card info for payments. I have premium but can't listen while in NetFlix????
366 Views
0 replies
0 likes
Hi, I've been using premium for quite a few months on iphone 4. Last week I lost my phone. So I bought a htc one an installed spotify and facebook yesterday. Facebook runs without any problems, that means i can log in with my facebook account without...
Hi, I've been using premium for quite a few months on iphone 4. Last week I lost my phone. So I bought a htc one an installed spotify and facebook yesterday. Facebook runs without any problems,...
Newbie
9284 Views
13 replies
0 likes
My spotify app on my Samsung Galaxy S5 keeps crashing as soon as I log in even if I try logging into a different account. I have reinstalled the app numerous times as well as reset my phone. Does anyone know what else I can do or who I can contact ab...
My spotify app on my Samsung Galaxy S5 keeps crashing as soon as I log in even if I try logging into a different account. I have reinstalled the app numerous times as well as rese...
Community Legend
849 Views
3 replies
0 likes
If you're not familiar with the problem, it's that the volume fluctuates when listening to Spotify. I've seen a few posts on this and one person determined that it was SoundAlive causing the issue, which it is. Disabling this keeps the volume at a co...
If you're not familiar with the problem, it's that the volume fluctuates when listening to Spotify. I've seen a few posts on this and one person determined that it was SoundAlive causing the issue, w...
Casual Listener
3520 Views
1 replies
0 likes
How do I download music to my galaxy s6 edge??
How do I download music to my galaxy s6 edge??
Community Legend
547 Views
3 replies
0 likes
