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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

195750 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 195750 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

537373 Views

78 replies

3 likes

  • 537373 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

emlynw

Newbie

442515 Views

566 replies

37 likes

Account
Free
  • 442515 Views
  • 566 replies
  • 37 likes

Screen blanks while listening

Is there a way to stop the screen from going dark while driving? I would like the screen to stay on if I am charging phone and driving. Thank you!

Visitor

Is there a way to stop the screen from going dark while driving? I would like the screen to stay on if I am charging phone and driving. Thank you!

295 Views

0 replies

0 likes

  • 295 Views
  • 0 replies
  • 0 likes

stops playing on premium

Samsung galaxy s5Upgraded to premium in the hope the issue of randomly stopping after 15mins would resolve but this hasn't been the case.Very disappointed. Please help.

Casual Listener

Samsung galaxy s5 Upgraded to premium in the hope the issue of randomly stopping after 15mins would resolve but this hasn't been the case. Very disappointed. Please help.

Nico

Community Legend

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Stops Playing

Brief description of the issue: Spotify stops playing randomlySteps to reproduce the issue: Happens at randomWhat steps you’ve tried already: Switching from WiFi to mobile, then back to WiFi restarts play backSamsung Galaxy S5 Android 5.1.1Premium Su...

Newbie

Brief description of the issue: Spotify stops playing randomly Steps to reproduce the issue: Happens at random What steps you’ve tried already: Switching from WiFi to mobile, then back to WiFi ...

karlab3

Casual Listener

486 Views

1 replies

0 likes

  • 486 Views
  • 1 replies
  • 0 likes

Spotify Connect

Recently the spotify connect on my android phone has not been showing up so i connect it to my windows computer and there are updated to the newest version as well?

Newbie

Recently the spotify connect on my android phone has not been showing up so i connect it to my windows computer  and there are updated to the newest version as well?

348 Views

0 replies

1 likes

  • 348 Views
  • 0 replies
  • 1 likes

Superuser Contribution Account billing

Hi, I have had spotify for about a year now through my phone plan, FIDO. For the last few months I have been getting charged for spotify seperately. I was wondering how I can stop this, but also how to get reimbursed for the previous charges. I shoul...

Newbie

Hi,   I have had spotify for about a year now through my phone plan, FIDO. For the last few months I have been getting charged for spotify seperately. I was wondering how I can stop this, but ...

jean3601

Community Legend

865 Views

3 replies

0 likes

  • 865 Views
  • 3 replies
  • 0 likes

Android app can't remember login credentials

Every time I start the app, it asks me to log in again. What gives? I'm not logging out, clearing data, or anything.

Newbie

Every time I start the app, it asks me to log in again. What gives? I'm not logging out, clearing data, or anything.

384 Views

0 replies

0 likes

  • 384 Views
  • 0 replies
  • 0 likes

[Android] Better control over offline music

It's a bit annoying to pay $10 a month for something when the entire reason I pay for it is so I don't have to go pirate music. Spotify is a great replacement for MP3 players and iPods, however there seems to be a problem on mobile when you are like ...

Newbie

It's a bit annoying to pay $10 a month for something when the entire reason I pay for it is so I don't have to go pirate music. Spotify is a great replacement for MP3 players and iPods, however there...

314 Views

0 replies

1 likes

Android
  • 314 Views
  • 0 replies
  • 1 likes

How to get own music covers on the phone?

Hey Guys! I just imported a few of my own songs into Spotify on PC and then synchronised the playlist to my phone. My problem is that the covers which are there on the PC arent visible on my phone what really bothers me... Does anybody know how to sy...

Newbie

Hey Guys!   I just imported a few of my own songs into Spotify on PC and then synchronised the playlist to my phone. My problem is that the covers which are there on the PC arent visible on my...

482 Views

0 replies

0 likes

Android 5.1.1
  • 482 Views
  • 0 replies
  • 0 likes

All these problems saving offline music to an SD card could be avoided...

If Spotify would just implement the option to point it's offline music to the SD card. There are hundreds of posts with complicated directions on getting this feature to work. Sometimes they work, sometimes they don't. In all instances you have to re...

Music Fan

If Spotify would just implement the option to point it's offline music to the SD card.    There are hundreds of posts with complicated directions on getting this feature to work. Sometime...

485 Views

0 replies

2 likes

  • 485 Views
  • 0 replies
  • 2 likes

Music Pauses While Screen Lock is Active (bug)

I'm using a Moto G with Android 5.1 and while the phone is locked (Black screen, immediate lock with power button) the music plays as expected. But when I press the power to reactivate the screen, the music pauses. And it stays paused until I complet...

Newbie

I'm using a Moto G with Android 5.1 and while the phone is locked (Black screen, immediate lock with power button) the music plays as expected. But when I press the power to ...

614 Views

0 replies

0 likes

lock
lockscreen
pause
  • 614 Views
  • 0 replies
  • 0 likes

Solved!! Can't using Spotify with mobile date

Good morning!If I use Spotify over mobile data i get the message that I'm offline and hadn't any internet connection. It doesn't matter if I had LTE, HSDPA or Edge.Sometimes I can hear a half of a song and than it shows "You are Offline.."I use the n...

Casual Listener

Good morning! If I use Spotify over mobile data i get the message that I'm offline and hadn't any internet connection. It doesn't matter if I had LTE, HSDPA or Edge. Sometimes I can hear a half o...

Jon_UK

Roadie

1161 Views

6 replies

0 likes

  • 1161 Views
  • 6 replies
  • 0 likes

Starred Playlist broken / wrong sorting?

Hi, the Starred playlist on my Xperia Z3 is kind of broken. Now the oldest songs are listed first and the newer ones last. Before it was the other way around. Can I change that? Thanks.

Regular

Hi,   the Starred playlist on my Xperia Z3 is kind of broken. Now the oldest songs are listed first and the newer ones last. Before it was the other way around. Can I change that?   Tha...

b1g1m0t

Newbie

595 Views

2 replies

1 likes

  • 595 Views
  • 2 replies
  • 1 likes

Playlists Not Saving Offline?

I have an LG G4 that I recently had to factory reset. Spotify worked fine before this. Now it will claim to download a playlist completely but it will not play it offline. The SD card has over 400 GB (Yes, four hundred) of space free. The card works ...

Newbie

I have an LG G4 that I recently had to factory reset. Spotify worked fine before this.    Now it will claim to download a playlist completely but it will not play it offline. The SD card ...

nsiak

Regular

1266 Views

3 replies

0 likes

Android
Offline Access
Playlists
  • 1266 Views
  • 3 replies
  • 0 likes

Solved!! Playlist Radio not working

Noticed this problem today. When I try to start a playlist radio from any of my playlists, an error appears "Sorry. This radio station can't be started. Please try another station."Anyone know a way around this? Never had this problem before, and I e...

Casual Listener

Noticed this problem today. When I try to start a playlist radio from any of my playlists, an error appears "Sorry. This radio station can't be started. Please try another station." Anyone know a ...

jhstones2

Casual Listener

9507 Views

11 replies

3 likes

  • 9507 Views
  • 11 replies
  • 3 likes

Solved!! Radio for Classical and Jazz not working

I get a giant exclamation mark saying "Radio station error".Same on my wife's phone.Other radio stations seen okay

Regular

I get a giant exclamation mark saying "Radio station error". Same on my wife's phone. Other radio stations seen okay

marcusbabajews

Regular

1601 Views

4 replies

1 likes

classical music
Jazz
Radio Stations
  • 1601 Views
  • 4 replies
  • 1 likes

Android 4.4.2 Statusbar and invisible spotify buttons

Im using Android 4.4.2 Kitkat with Huawei 360Y, and when im trying to use miniplayer's controls (statusbar), this is all i see. Well, sure after few days i know what are those buttons, but it would be nice to have fix for this. And oh yes, i have nov...

Music Fan

Im using Android 4.4.2 Kitkat with Huawei 360Y, and when im trying to use miniplayer's controls (statusbar), this is all i see. Well, sure after few days i know what are those buttons, but it would b...

489 Views

0 replies

0 likes

  • 489 Views
  • 0 replies
  • 0 likes

Locale music from my PC won't be downloaded to my phone.

Hi everybody,on my PC i have added some lokale mp3s to Spotify. After that i moved them into a playlist, then i connected my phone to the WLAN and started the Spotify App. After pressing the "download button" the download of the Spotify songs starts,...

Newbie

Hi everybody, on my PC i have added some lokale mp3s to Spotify. After that i moved them into a playlist, then i connected my phone to the WLAN and started the Spotify App. After pressing the "dow...

313 Views

0 replies

0 likes

  • 313 Views
  • 0 replies
  • 0 likes

all Spotify songs are locked

I woke up today wanting to listen to Drake, or A day to remember and I can't cause all the sings are locked.

Casual Listener

I woke up today wanting to listen to Drake, or A day to remember and I can't cause all the sings are locked.

Justinvb1996

Casual Listener

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes

Lost username

Hey I lost my username for my premium account and can't log in. Still getting charged. Help

Newbie

Hey I lost my username for my premium account and can't log in. Still getting charged. Help

jean3601

Community Legend

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

99 cents for 3 month

I tried signing up for this twice on one account and another time on a different account. It said that i have already used this feature and cant get it, but it still charged me. It charged me 99 cents all three times but did not give me premium, and ...

Newbie

I tried signing up for this twice on one account and another time on a different account. It said that i have already used this feature and cant get it, but it still charged me. It charged me 99 cent...

jean3601

Community Legend

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes