Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387082 Views

545 replies

34 likes

Account
Free
  • 387082 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8034 Views

0 replies

7 likes

  • 8034 Views
  • 0 replies
  • 7 likes

Mobile App doesn't pause music on incoming call

I am using Spotify on my Nexus 5 (Android 4.4.2) When I have an incoming call, Spotify does not pause the music or lower the volume.... I thought this was a basic feature, as other media players do that Am I missing something?

Regular

I am using Spotify on my Nexus 5 (Android 4.4.2)   When I have an incoming call, Spotify does not pause the music or lower the volume....   I thought this was a basic feature, as ot...

TheSeeker

Gig Goer

4070 Views

8 replies

0 likes

  • 4070 Views
  • 8 replies
  • 0 likes

offline song/track glitch

I am using nexus 5, running Lollipop 5.1.1, running the latest Spotify app 3.3.0.982. I save albums and download the tracks for offline play when I have no internet connection. With the new release I have noticed gaps/glitch in play back. The play ba...

Newbie

I am using nexus 5, running Lollipop 5.1.1,  running the latest Spotify app 3.3.0.982.  I save albums and download the tracks for offline play when I have no internet connection. With the n...

78finn

Music Fan

1990 Views

4 replies

1 likes

  • 1990 Views
  • 4 replies
  • 1 likes

Unbelievable amount of data usage on background

I'm shocked to see how much data spotify used this month just on background. What's wrong with it?

Newbie

I'm shocked to see how much data spotify used this month just on background.  What's wrong with it? 

619 Views

0 replies

0 likes

background
Usage
  • 619 Views
  • 0 replies
  • 0 likes

Spotify getting suddenly much louder on Samsung S5

I'm a Premium subscriber. When I'm listening Spotify on my Samsung S5 Android, the music gets suddenly much louder after a while. This is painful, shocking and probably bad for my ears. I use many other sound applications, too, and none of them behav...

Newbie

I'm a Premium subscriber.   When I'm listening Spotify on my Samsung S5 Android, the music gets suddenly much louder after a while. This is painful, shocking and probably bad for my ears. I us...

243 Views

0 replies

0 likes

  • 243 Views
  • 0 replies
  • 0 likes

App crashes on startup - Nexus 5 with Android 6.0

Hello,since some versions of the app (maybe a month or so) the app crashes right after startup on may Nexus 5 with Android 6.0.I also joined the beta program, but the beta versions did not solve the Problem.Thanks in advance.

Newbie

Hello, since some versions of the app (maybe a month or so) the app crashes right after startup on may Nexus 5 with Android 6.0. I also joined the beta program, but the beta versions did not solv...

diegolmv90

Newbie

628 Views

1 replies

0 likes

  • 628 Views
  • 1 replies
  • 0 likes

Spotify crashes a lot since Lollipop update

Hi, I'm hoping this is a wider issue and not just my specific Nexus 5's problem to bear, however I couldn't see another recent thread... My Spotify frequently just crashes. In addition to that, sometimes when I turn it on, the screen goes black (and ...

Casual Listener

Hi,   I'm hoping this is a wider issue and not just my specific Nexus 5's problem to bear, however I couldn't see another recent thread...   My Spotify frequently just crashes. In a...

Forrix

Casual Listener

5058 Views

16 replies

0 likes

  • 5058 Views
  • 16 replies
  • 0 likes

LG G3 Won't play music and randomly stops if it does

The past two weeks Spotify has slowly stopped working. It started by stopping playing music after sometime now it won't event play anything it just sits there like it's loading. I have tried reinstalling and clearing data. Seems to be a known problem...

Casual Listener

The past two weeks Spotify has slowly stopped working. It started by stopping playing music after sometime now it won't event play anything it just sits there like it's loading. I have tried reinstal...

ExQ

Casual Listener

776 Views

1 replies

0 likes

  • 776 Views
  • 1 replies
  • 0 likes

No snowflakes!

Now we're getting closer to Christmas, let me be the first to say.... Don't you dare put those a.d.d snowflakes on my phone spotify haha. For the love of god please please keep the annoying white dots off the app this year. Who's with me? Anyone? Cri...

Roadie

Now we're getting closer to Christmas, let me be the first to say.... Don't you dare put those a.d.d snowflakes on my phone spotify haha. For the love of god please please keep the annoying white dot...

342 Views

0 replies

0 likes

  • 342 Views
  • 0 replies
  • 0 likes

Can't log in?

I use Spotify pretty much every day. Today I opened the app and was logged out (I didn't do it, my fb was still logged in, idk what caused this) and since then if I try to log in it asks me to log into fb (even though its logged in on my browser), te...

Newbie

I use Spotify pretty much every day. Today I opened the app and was logged out (I didn't do it, my fb was still logged in, idk what caused this) and since then if I try to log in it asks me to log in...

499 Views

0 replies

0 likes

Android
facebok login
Mobile
  • 499 Views
  • 0 replies
  • 0 likes

Premium gone

So this morning I found my spotify logged out on my mobile. When I tried logging in via Facebook, it was telling me to change country and so I did. Now that I managed to log in.....my premium is gone.

Newbie

So this morning I found my spotify logged out on my mobile. When I tried logging in via Facebook, it was telling me to change country and so I did. Now that I managed to log in.....my premium is gone.

sandervhuizen

Newbie

492 Views

1 replies

0 likes

premium doesnt work
  • 492 Views
  • 1 replies
  • 0 likes

Note 5 spotify not working. help :(

I recently got a note 5 and have been using spotify with it for about a week now but it isn't working at all. Whenever I close the app the widget that should show up when u pull down the screen doesn't but the music keeps playing and everything and i...

Newbie

I recently got a note 5 and have been using spotify with it for about a week now but it isn't working at all. Whenever I close the app the widget that should show up when u pull down the screen doesn...

284 Views

0 replies

0 likes

  • 284 Views
  • 0 replies
  • 0 likes

Log in to Droid

Going in circles trying to log in to droid - There is a problem logging in???? The very definiftion of insanity = doing the same thing expecting different results.... What is the fix for this?

Newbie

Going in circles trying to log in to droid - There is a problem logging in????   The very definiftion of insanity = doing the same thing expecting different results....   What is ...

217 Views

0 replies

0 likes

  • 217 Views
  • 0 replies
  • 0 likes

premium

I paid for premium and the money was taken out of my bank account but my Spotify account still will not let me use premium.

Newbie

I paid for premium and the money was taken out of my bank account but my Spotify account still will not let me use premium.

Nico

Community Legend

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Problemas en Samsung s5

Y el problema ya lleva más de un mes y nadie se digna en contestar oficialmente nada!!! En serio tengo que instalar un apk de una página x poniendo en riesgo mis datos para poder usar una app de PAGA????

Casual Listener

Y el problema ya lleva más de un mes y nadie se digna en contestar oficialmente nada!!! En serio tengo que instalar un apk de una página x poniendo en riesgo mis datos para poder usar una app de PAGA...

Geonerd

Regular

452 Views

1 replies

0 likes

Spotify Samsung s5 close crash
  • 452 Views
  • 1 replies
  • 0 likes

Bluetooth headphones do not work properly with built in android Eq

So i bought Bose soundlink AE2 bluetooth headphones. Eversince i use them, my built in android EQ does not work with spotify.I can get the EQ to work by switching to my mediaplayer, play local stored music on my phone, then return to spotify>menu>equ...

Newbie

So i bought Bose soundlink AE2 bluetooth headphones. Eversince i use them, my built in android EQ does not work with spotify. I can get the EQ to work by switching to my mediaplayer, play local stor...

1023 Views

0 replies

0 likes

Bluetooth problems
Equalizer
Help
samsung galaxy s6 edge
Troubleshooting
  • 1023 Views
  • 0 replies
  • 0 likes

Bluetooth disconnects using Spotify on Galaxy Note 5

I recently got a new phone (Galaxy Note 5 from T-Mobile). The phone works fine with my BT headset, and connects with my Jeep Grand Cherokee. Google Play Music works fine with the Jeep. Everytime I try to play music in Spotify via Bluetooth, the song ...

Newbie

I recently got a new phone (Galaxy Note 5 from T-Mobile). The phone works fine with my BT headset, and connects with my Jeep Grand Cherokee.  Google Play Music works fine with the Jeep.  Ev...

elmer07

Casual Listener

541 Views

1 replies

1 likes

  • 541 Views
  • 1 replies
  • 1 likes

Login issues

Just got a new phone. When i try to log into Spotify, it keeps saying I have already signed up with my email and won't let me sign in. Im clearly in the log in section not sign up. Anybody else have this issue?

Newbie

Just got a new phone. When i try to log into Spotify, it keeps saying I have already signed up with my email and won't let me sign in. Im clearly in the log in section not sign up. Anybody else have ...

324 Views

0 replies

0 likes

  • 324 Views
  • 0 replies
  • 0 likes

Spotify continues playing when it shouldn't

Spotify seems to have stopped respecting android OS signals about when it should stop playing. It no longer pauses when you unplug your headphones, start playing music in another app, etc. This all used to work just fine, and all other apps on my pho...

Newbie

Spotify seems to have stopped respecting android OS signals about when it should stop playing.  It no longer pauses when you unplug your headphones, start playing music in another app, etc. &nbs...

437 Views

0 replies

0 likes

  • 437 Views
  • 0 replies
  • 0 likes

Spotify doesn't stops when I have an incoming call on Samsung Note 5

Hi,I've recently started using Samsung Note 5 and realized everytime I accept a call spotify doesn't pauses the music. So I end up not hearing a thing from the person I'm talking to and have to keep them wait until I pause it manually.Is there a sett...

Casual Listener

Hi, I've recently started using Samsung Note 5 and realized everytime I accept a call spotify doesn't pauses the music. So I end up not hearing a thing from the person I'm talking to and have t...

TheSeeker

Gig Goer

4060 Views

2 replies

0 likes

andriod
call
Music
note 5
Samsung
Spotify
stop
  • 4060 Views
  • 2 replies
  • 0 likes

Spotify stopped

Two days ago when trying to open the app the phone just send me to main screen. The appears a message 'spotify sttoped working'What can i do??

Regular

Two days ago when trying to open the app the phone just send me to main screen. The appears a message 'spotify sttoped working' What can i do??

Montyrey

Regular

983 Views

5 replies

0 likes

  • 983 Views
  • 5 replies
  • 0 likes