Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 30196 Views
  • 60 replies
  • 25 likes
  • 30196 Views
  • 60 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871449 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871449 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24962 Views
  • 3 replies
  • 0 likes
  • 24962 Views
  • 3 replies
  • 0 likes

Ayuda necesito saber que dispositivos estan conectados a mi cuenta

A mi hermanito se le perdio un celular y requerimos su num de serie para rastrearlo y cusndo lo sincfonize ahi decia

  • Newbie
  • A mi hermanito se le perdio un celular y requerimos su num de serie para rastrearlo y cusndo lo sincfonize ahi decia
  • driveflanger
  • Community Legend
  • 93987 Views
  • 1 replies
  • 1 likes
  • 93987 Views
  • 1 replies
  • 1 likes

Very slow change of tracks

I have the latest spotify version and I'm on a galaxy s5 version running lollipop I have about 207 songs saved to my SD card it had 64gb do problem but it takes a long time to change tracks and I'm tired of it and if it helps it's for offline tracks

  • Casual Listener
  • I have the latest spotify version and I'm on a galaxy s5 version running lollipop I have about 207 songs saved to my SD card it had 64gb do problem but it takes a long time to change tracks and I'm t...
  • Crushy
  • Casual Listener
  • 388 Views
  • 1 replies
  • 0 likes
  • Andoiz
  • 388 Views
  • 1 replies
  • 0 likes

Solved!! Password reset

Form send by spotify is somehow not helpful to Reset passport and Respond back as this Form is no longer active! Please help

  • Casual Listener
  • Form send by spotify is somehow not helpful to Reset passport and Respond back as this Form is no longer active! Please help
  • Daniel
  • Community Legend
  • 694 Views
  • 2 replies
  • 0 likes
  • Password reset
  • 694 Views
  • 2 replies
  • 0 likes

Storage

I want the music downloaded is saved on the sd and not the internal memory card. Can be done?

  • Visitor
  • I want the music downloaded is saved on the sd and not the internal memory card. Can be done?
  • Daniel
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Transfer cache to SD card - FAQ solutions do NOT work

Hi Community, I have the same problem as mentioned above. All the syncronized playlist are stored on the internal storage no matter what I try. - I have researched over 30+ pages (including on the ones on this forum) and have followed to the letter t...

  • Casual Listener
  • Hi Community,    I have the same problem as mentioned above. All the syncronized playlist are stored on the internal storage no matter what I try.   - I have researched over 30+ pa...
  • CassiaFox
  • Casual Listener
  • 1460 Views
  • 6 replies
  • 1 likes
  • 1460 Views
  • 6 replies
  • 1 likes

Volume keeps changing on my Samsung Galaxy 5 S without me touching it

This is a super annoying problem. When I go running and listen to my Spotify playlist with my Samsung Galaxy S5 the song volumes constantly go all the way to 0 or all the way up to 10 without me touching anything on the phone. This happens whether th...

  • Casual Listener
  • This is a super annoying problem.  When I go running and listen to my Spotify playlist with my Samsung Galaxy S5 the song volumes constantly go all the way to 0 or all the way up to 10 without m...
  • latesastorm
  • Casual Listener
  • 2850 Views
  • 4 replies
  • 0 likes
  • 2850 Views
  • 4 replies
  • 0 likes

Can't add to Your Music

Hey guys I have this problem now for several weeks in different forms: If I save a song via the plus sign it gets a tick in the GUI but when I switch to another playlist and then back to the other one the song I just saved has no tick nor is it in my...

  • Music Fan
  • Hey guys   I have this problem now for several weeks in different forms:   If I save a song via the plus sign it gets a tick in the GUI but when I switch to another playlist and then ba...
  • Daniel
  • Community Legend
  • 1232 Views
  • 11 replies
  • 0 likes
  • Add an album
    adding songs
    Your Music
  • 1232 Views
  • 11 replies
  • 0 likes

Can't connect to Facebook

I must have screwed up my initial sign up so is there anyway of reseting the connection between the two?

  • Casual Listener
  • I must have screwed up my initial sign up so is there anyway of reseting the connection between the two?
  • Daniel
  • Community Legend
  • 274 Views
  • 2 replies
  • 0 likes
  • 274 Views
  • 2 replies
  • 0 likes

Why is Spotify now forcing shuffle play on my tablet?

I got Spotify on my Kindle Fire earlier this year and I've loved it because it has allowed me to play whatever specific song I wanted, unlike Pandora which makes you listen to tons of songs and ads in the hopes that you'll someday get the one you wan...

  • Newbie
  • I got Spotify on my Kindle Fire earlier this year and I've loved it because it has allowed me to play whatever specific song I wanted, unlike Pandora which makes you listen to tons of songs and ads i...
  • Daniel
  • Community Legend
  • 1903 Views
  • 1 replies
  • 0 likes
  • 1903 Views
  • 1 replies
  • 0 likes

20syl: voices keeps skipping after ~39 seconds

Title says it all, and this is the only song that does this. Sucks because the song is great, and if I skip to about 40 seconds the rest of the song plays fine.

  • Casual Listener
  • Title says it all, and this is the only song that does this. Sucks because the song is great, and if I skip to about 40 seconds the rest of the song plays fine.
  • Daniel
  • Community Legend
  • 281 Views
  • 3 replies
  • 0 likes
  • 281 Views
  • 3 replies
  • 0 likes

I think there's a problem with my payment.

I began paying for premium at the beginning of this month and it's saying I haven't paid it yet but it hasn't been a month and I don't have the money to pay it right now but I will in two weeks when I'm supposed to.

  • Newbie
  • I began paying for premium at the beginning of this month and it's saying I haven't paid it yet but it hasn't been a month and I don't have the money to pay it right now but I will in two weeks when ...
  • Daniel
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

album several times in queue (repeat button is grey)

Hello!Since the new update I can't add an album only once to the queue. Everytime I start a song from an album the album appears several times in the queue and when I start the last song of the queue it is "refilled" again. I'm using the android app ...

  • Newbie
  • Hello! Since the new update I can't add an album only once to the queue. Everytime I start a song from an album the album appears several times in the queue and when I start the last song of the q...
  • pmtrainer
  • Newbie
  • 303 Views
  • 1 replies
  • 1 likes
  • 303 Views
  • 1 replies
  • 1 likes

Can't use WiFi

Hi, I have problem with Spotify app on my Android phone. I can't connect to service via WiFi. All other apps are working. I tried fresh install, but I can't even log in. When I turn WiFi off, everything works fine. After logging in over mobile data a...

  • Newbie
  • Hi, I have problem with Spotify app on my Android phone. I can't connect to service via WiFi. All other apps are working. I tried fresh install, but I can't even log in. When I turn WiFi off, everyth...
  • Daniel
  • Community Legend
  • 499 Views
  • 1 replies
  • 0 likes
  • Android
    connection
    Issues
    problem
    wifi
  • 499 Views
  • 1 replies
  • 0 likes

Spotify Help

So I have got Spotify Premium, which is fantastic, however if I save tracks, they don't appear under artists or albums, why is this?

  • Casual Listener
  • So I have got Spotify Premium, which is fantastic, however if I save tracks, they don't appear under artists or albums, why is this? 
  • Daniel
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Can't Sync Playlist

Spotify keep asking me to "Turn on Sync over cellular to download" I already turn it on but it's not working. Anyone know how to fix this?

  • Casual Listener
  • Spotify keep asking me to "Turn on Sync over cellular to download" I already turn it on but it's not working. Anyone know how to fix this?
  • jonasherdegen
  • Community Legend
  • 334 Views
  • 3 replies
  • 0 likes
  • 334 Views
  • 3 replies
  • 0 likes

Can't download Spotify.

Hey guys. When I get into playstore and o wanna download Spotify it says that's its not available in my country.... But I'm in Canada so I don't understand. How to fix it ?

  • Casual Listener
  • Hey guys. When I get into playstore and o wanna download Spotify it says that's its not available in my country.... But I'm in Canada so I don't understand. How to fix it ?
  • Daniel
  • Community Legend
  • 300 Views
  • 3 replies
  • 0 likes
  • 300 Views
  • 3 replies
  • 0 likes

Took the fee from my bank account but no upgrade ?!!!

I signed up for the student discount and they cut of the $4.99 from my bank account already but I'm still on free !!!!???I sighned out then sighned in again and I deleted the app and reinstalted it again .. nothing worked !! I'm still on free . ( and...

  • Newbie
  • I signed up for the student discount and they cut of the $4.99 from my bank account already but I'm still  on free !!!!??? I sighned out then sighned in again and I deleted the app and reinstal...
  • Daniel
  • Community Legend
  • 201 Views
  • 2 replies
  • 0 likes
  • 201 Views
  • 2 replies
  • 0 likes

Solved!! 0.5.9.28 APK

Hi,   Can anyone post the link to the latest apk release?   thanks.

  • Casual Listener
  • Hi,   Can anyone post the link to the latest apk release?   thanks.
  • hankiepankie23
  • Newbie
  • 1843 Views
  • 6 replies
  • 0 likes
  • 1843 Views
  • 6 replies
  • 0 likes

Clear data

I'm a bit new to this.I have Spotify free and my android Huawei has run out of internal memory ( the app. won't allow me to 'move to SD' card). There is a huge 1.4GB of data there. The question is if I select 'clear data' will I lose my play lists? B...

  • Music Fan
  • I'm a bit new to this. I have Spotify free and my android Huawei has run out of internal memory ( the app. won't allow me to 'move to SD' card). There is a huge 1.4GB of data there. The question is ...
  • Daniel
  • Community Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Clear data

I'm a bit new to this.I have Spotify free and my android Huawei has run out of internal memory ( the app. won't allow me to 'move to SD' card). There is a huge 1.4GB of data there. The question is if I select 'clear data' will I lose my play lists? B...

  • Music Fan
  • I'm a bit new to this. I have Spotify free and my android Huawei has run out of internal memory ( the app. won't allow me to 'move to SD' card). There is a huge 1.4GB of data there. The question is ...
  • Daniel
  • Community Legend
  • 17321 Views
  • 1 replies
  • 1 likes
  • 17321 Views
  • 1 replies
  • 1 likes