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Ongoing Issues

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874113 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874113 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Solved!! app crash

I have a Samsung galaxy s5. And after The uppdate on Spotify this night I cant open The app without it crashes. It just turns black and then down. I have tried to reinstall and reboot the phone. But the problems still exist. I tried an another accoun...

  • Newbie
  • I have a Samsung galaxy s5. And after The uppdate on Spotify this night I cant open The app without it crashes. It just turns black and then down. I have tried to reinstall and reboot the phone. But ...
  • Daniel
  • Community Legend
  • 497 Views
  • 2 replies
  • 1 likes
  • 497 Views
  • 2 replies
  • 1 likes

Songs changes and pauses on its own

Hi!Since few days, my Spotify Mobile passes and pauses the songs without I can control it. It is impossible to listen to a whole song without Spotify changes it or pauses it.Does anyone have a solution? Thx!

  • Casual Listener
  • Hi! Since few days, my Spotify Mobile passes and pauses the songs without I can control it. It is impossible to listen to a whole song without Spotify changes it or pauses it. Does anyone have ...
  • user-removed
  • Not applicable
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

REPEAT MODE WITH SPOTIFY CONNECT?

there is no repeat mode on the phone while i navigate the PC, right? There is only random song button and playlist repeat, if i press it twice it only swiches off and on Do you have the same problem? Or is it only me?

  • Newbie
  • there is no repeat mode on the phone while i navigate the PC, right? There is only random song button and playlist repeat, if i press it twice it only swiches off and on 😞 Do you have the same pr...
  • user-removed
  • Not applicable
  • 606 Views
  • 1 replies
  • 0 likes
  • Connect
    repeat just a single song
    repeat track
    Repeat-One
    Spotify Conect
  • 606 Views
  • 1 replies
  • 0 likes

Spotify app is just not working

Hi, god only knows how many times I've been trying to get help with this: the spotify app is just stops running as soon as I leave the app to do something else on my phone. Which means that I have to have spotify open constantly on my screen. This is...

  • Casual Listener
  • Hi, god only knows how many times I've been trying to get help with this: the spotify app is just stops running as soon as I leave the app to do something else on my phone. Which means that I have to...
  • 362 Views
  • 0 replies
  • 0 likes
  • 362 Views
  • 0 replies
  • 0 likes

offline filter mod - no function

Hello,iam using Premium and i want to hear my offline music.In fact the offline filter does not work.So for example when i want to hear my offline albums and i make the offline filter on there are albums which i dont have downloaded. The albums are o...

  • Casual Listener
  • Hello, iam using Premium and i want to hear my offline music. In fact the offline filter does not work. So for example when i want to hear my offline albums and i make the offline filter on ther...
  • keyronimo
  • Casual Listener
  • 500 Views
  • 3 replies
  • 0 likes
  • Premium
  • 500 Views
  • 3 replies
  • 0 likes

Spotify playing without sound

I have a moto g 2nd gen, when i lock the screen, while playing a song or a playlist, after a few minute the app stops playing but when i go look in spotify he shows me that the song is playing, i have no idea what to do

  • Newbie
  • I have a moto g 2nd gen, when i lock the screen, while playing a song or a playlist, after a few minute the app stops playing but when i go look in spotify he shows me that the song is playing, i hav...
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

Why does spotify require port forwarding

Every streaming service I use or have used, whether music or podcast just works with wifi, period. With many back and forths with tech they are saying I must not only open a particular port but I must open a set of ip ranges. My router does not suppo...

  • Regular
  • Every streaming service I use or have used, whether music or podcast just works with wifi, period.  With many back and forths with tech they are saying I must not only open a particular port but...
  • ghostkey
  • Regular
  • 9778 Views
  • 2 replies
  • 1 likes
  • 9778 Views
  • 2 replies
  • 1 likes

I cannot listen to song spotify:track:5DEBUNlAGL394H3ioYRABS - it seems empty

Hello I happen to like song spotify:track:5DEBUNlAGL394H3ioYRABS ("El guardián de tu piel - Acústico"), but whenever I try to listen to it, nothing sounds. The progress bar measuring the track time is counting, but nothing sounds. It is like the song...

  • Casual Listener
  • Hello   I happen to like song spotify:track:5DEBUNlAGL394H3ioYRABS ("El guardián de tu piel - Acústico"), but whenever I try to listen to it, nothing sounds. The progress bar measuri...
  • 467 Views
  • 0 replies
  • 0 likes
  • Blank
  • 467 Views
  • 0 replies
  • 0 likes

Solved!! (Solved) Screen Wake When Skipping Songs

I'm trying to figure out if this is a "feature" or not as I can't find any info on this. When I'm connected via Bluetooth and skip a song with the steering wheel controls it wakes the screen which causes increased battery drain. On Pandora the screen...

  • Regular
  • I'm trying to figure out if this is a "feature" or not as I can't find any info on this. When I'm connected via Bluetooth and skip a song with the steering wheel controls it wakes the screen which ca...
  • tckssjmy
  • Regular
  • 5142 Views
  • 7 replies
  • 0 likes
  • 5142 Views
  • 7 replies
  • 0 likes

All music has undownloaded and has been waiting to download despite being conected to wifi

Music has all been undownloaded and grey and been waiting to download despite being connected to Wi-Fi. Problem has lasted for over 24 hours now and I checked my premium status and said my next payment not until end of the month. My card has expired ...

  • Casual Listener
  • Music has all been undownloaded and grey and been waiting to download despite being connected to Wi-Fi. Problem has lasted for over 24 hours now and I checked my premium status and said my next payme...
  • nzsam20
  • Casual Listener
  • 330 Views
  • 2 replies
  • 0 likes
  • 330 Views
  • 2 replies
  • 0 likes

all songs some artists and everything past 'T' has disappeared

all my songs have gone!! well, apart from one playlist (the other playlists are still there but there are no songs available offline altough I can't remember what was available). Most of the artists are still there but a lot have gone and I have noth...

  • Casual Listener
  • all my songs have gone!! well, apart from one playlist (the other playlists are still there but there are no songs available offline altough I can't remember what was available). Most of the artists ...
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

BT and Ford Sync

First time poster. I have had a Windows Phone for 3 years and now have a Samsung S6 Edge. Every time I get in my car now that the phone is paired it starts playing a song on Spotify. I have turned off auto play in Sync. It was the same behavior on th...

  • Casual Listener
  • First time poster. I have had a Windows Phone for 3 years and now have a Samsung S6 Edge. Every time I get in my car now that the phone is paired it starts playing a song on Spotify. I have turned of...
  • Splintor13
  • Casual Listener
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

HTC One M8 - Anddroid Lollipop, can't log on

Cannot log on my Spotify app on my HTC One M8. Tried uninstalling, rebooting, reinstalling (several times). Tried logging in with both Facebook and username+password. My Spotify works fine on Windows 10 devices.

  • Visitor
  • Cannot log on my Spotify app on my HTC One M8. Tried uninstalling, rebooting, reinstalling (several times). Tried logging in with both Facebook and username+password. My Spotify works fine on Windows...
  • 202 Views
  • 0 replies
  • 0 likes
  • 202 Views
  • 0 replies
  • 0 likes

Unable to see my starred playlist on my phone

Hi, since i updated my spotify app to latest version, im not able to see starred playlist on my phone. playlist works fine on my PC and MAC. Phone mode: HTC one M8 Spotify version: 3.8.0.800 Thanks, zhoti

  • Casual Listener
  • Hi,   since i updated my spotify app to latest version, im not able to see starred playlist on my phone. playlist works fine on my PC and MAC.   Phone mode: HTC one M8  Spotify ve...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Spotify no longer in Google Play?

I have been trying to find out why I can no longer get Spotify for my Samsung S3. I uninstalled, due to being unable to log on cause it was in Offline Mode? I was confused. Now I can't find in Google Play and online, it says that the Browser isn't su...

  • Casual Listener
  • I have been trying to find out why I can no longer get Spotify for my Samsung S3. I uninstalled, due to being unable to log on cause it was in Offline Mode? I was confused. Now I can't find in Google...
  • Daniel
  • Community Legend
  • 398 Views
  • 5 replies
  • 0 likes
  • 398 Views
  • 5 replies
  • 0 likes

[Android 4.1.2] My "Starred" playlist keeps removing files from offline mode

Almost everytime I start Spotify on my phone, my "Starred" playlist keeps synchronization info (tracks), but tends to display some of the tracks on it as not available offline. Then, when I connect to the Internet, it attempts to download them again....

  • Regular
  • Almost everytime I start Spotify on my phone, my "Starred" playlist keeps synchronization info (tracks), but tends to display some of the tracks on it as not available offline. Then, when I conn...
  • vhailor303
  • Regular
  • 237 Views
  • 2 replies
  • 0 likes
  • 237 Views
  • 2 replies
  • 0 likes

Problemas premium

Soy premium he tenido que borrar e instalar la app 3 veces y continuo sin que me aparezca , podéis darme una solución ya hice todas las q constan en la ayuda.

  • Newbie
  • Soy premium he tenido que borrar e instalar la app 3 veces y continuo sin que me aparezca , podéis darme una solución ya hice todas las q constan en la ayuda.
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Downloading Songs

My Spotify is premuim but when I click offline mode it says its waiting to be downloaded on my Nexus 6, and the thing is it was downloaded before it just undownloaded a few hours ago, what's going on?

  • Newbie
  • My Spotify is premuim but when I click offline mode it says its waiting to be downloaded on my Nexus 6, and the thing is it was downloaded before it just undownloaded a few hours ago, what's going on?
  • camillo75
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes