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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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0 replies

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Problems since the latest update

I am new to these forums, so please excuse me if I am posting in tbe the wrong place. My Spotify is randomly closing. When I do click the X to close it keeps playing and I have to manually shut it down in the settings of my phone. The app keeps playi...

Newbie

I am new to these forums, so please excuse me if I am posting in tbe the wrong place.    My Spotify  is randomly closing. When I do click the X to close it keeps playing and I have t...

Nico

Community Legend

385 Views

1 replies

0 likes

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Spotify Problem

My spotify application irradically stops playing music whether I am playing offline music, listening to radio stations, or even just streaming music. I have already tried logging out and back in again, reinstalling the app and trying a different netw...

Newbie

My spotify application irradically stops playing music whether I am playing offline music, listening to radio stations, or even just streaming music. I have already tried logging out and back in agai...

SlowT1

Casual Listener

468 Views

1 replies

1 likes

Music stops irradically.
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Ayudaaa urgeee

Descarge la promosion de spotify de 3 meses por 9 pero no me llega mi comprobante de pago y ya lo retiraron de mi cuenta 2 veces ayudenmeeeee que piedo hacer

Newbie

Descarge la promosion de spotify de 3 meses por 9 pero no me llega mi comprobante de pago y ya lo retiraron de mi cuenta 2 veces ayudenmeeeee que piedo hacer

driveflanger

Community Legend

500 Views

1 replies

0 likes

Ayudaaaa
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Spotify app randomly stops playing

I'm running the latest Android app (4.0.0.800) on a LG L40 (GSM) with Android 4.4.2.I always stream my Spotify music (premium account) with my wifi at home which is very stable. After more than one year with no problems since a few weeks Spotify is f...

Casual Listener

I'm running the latest Android app (4.0.0.800) on a LG L40 (GSM) with Android 4.4.2. I always stream my Spotify music (premium account) with my wifi at home which is very stable.   After more...

mconline

Newbie

1407 Views

2 replies

0 likes

Android 4.4.2
interrupted
random stop
stops playing
wifi
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Keeps stopping every few songs....Sometimes

So I have had spotify for roughly 3 months now and a few weeks ago I began running into the problem of it stopping every few songs. It stops and when I look at my phone it has a random song showing and when I hit the next button it changes cover art ...

Newbie

So I have had spotify for roughly 3 months now and a few weeks ago I began running into the problem of it stopping every few songs. It stops and when I look at my phone it has a random song show...

425 Views

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sporify does not work anymore after Android update

I just updated the Android OS to ver. 5.0 and now spotify does not work anymore.It tries to start but after some second of nothing it crash.Does anyone had the same problem?How did you solve it?

Newbie

I just updated the Android OS to ver. 5.0 and now spotify does not work anymore. It tries to start but after some second of nothing it crash. Does anyone had the same problem? How did you solve it?

Nico

Community Legend

545 Views

1 replies

0 likes

Android update crashes
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Stuttering playback through bluetooth speaker.

Spotify plays fine through the internal speaker and through my lg bluetooth headphones. However when I try to play through a bluetooth speaker I get constantly stuttering music that is not at all pleasant.How can I fix this?

Newbie

Spotify plays fine through the internal speaker and through my lg bluetooth headphones. However when I try to play through a bluetooth speaker I get constantly stuttering music that is not at all ple...

459 Views

0 replies

1 likes

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android auto not muting/pausing

Hello all,Is anyone else experiencing a problem using spotify on androidauto and playing messages? I'm using a pioneer 4100nex with Moto X Pure. Anytime I have spotify playing and I play a hangouts message or text the spotify doesn't pause or reduce ...

Newbie

Hello all, Is anyone else experiencing a problem using spotify on androidauto and playing messages? I'm using a pioneer 4100nex with Moto X Pure. Anytime I have spotify playing and I play a hangouts...

267 Views

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Long titles hard to read on mobile phones

On albums with classical music, the titles are often quite long and this becomes a problem on my mobile phone. For example, the titles of Bach's Christmas Oratorio all look like this on my Android: "Christmas Oratorio, BMW 248: Part X, X, Rezi... / A...

Casual Listener

On albums with classical music, the titles are often quite long and this becomes a problem on my mobile phone. For example, the titles of Bach's Christmas Oratorio all look like this on my Android: ...

235 Views

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Connect facebook account

I am unable to connect my Facebook account in the Spotify Android App. I get a message saying that this account is already connected.In spotify web player I can connect and non application.What can be, how to solve?

Casual Listener

I am unable to connect my Facebook account in the Spotify Android App. I get a message saying that this account is already connected. In spotify web player I can connect and non application. What c...

165 Views

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I have to go online to continue playing offline playlist

Both on my previous phone (Samsung S3) and my current one (Sony Xperia Z3+) I have to bring the Spotify application to online mode before it remembers where to continue playing my offline playlist. This in spite of Spotify not having been online sinc...

Newbie

Both on my previous phone (Samsung S3) and my current one (Sony Xperia Z3+) I have to bring the Spotify application to online mode before it remembers where to continue playing my offline playlist. T...

313 Views

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Se realizo el pago pero mi cuenta no sirve

Quisiera saber cual es el problema y como puedo solucionarlo!! Hasta el día de antier lunes 16 de noviembre todo estaba a la perfección, pero el día de ayer me llego un correo de spotify que decía: como no pudimos tomar tu pago, hemos puesto tu suscr...

Newbie

Quisiera saber cual es el problema y como puedo solucionarlo!! Hasta el día de antier lunes 16 de noviembre todo estaba a la perfección, pero el día de ayer me llego un correo de spotify que decía: c...

385 Views

0 replies

0 likes

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Songs cut out in the middle and stop playing

When I have anything from my songs playing it stops playing in the middle and when I pull the app up the album art from 2-3 songs ago is displayed. When I minimize app and pull it back up the correct one is shown. The song that was playing is now bac...

Casual Listener

When I have anything from my songs playing it stops playing in the middle and when I pull the app up the album art from 2-3 songs ago is displayed. When I minimize app and pull it back up the correct...

Who_r_u_ppl

Casual Listener

533 Views

3 replies

0 likes

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Problemas na Assinatura Premiun

olá, fiz backup no meu celular e agora nao consigo entrar mais na minha conta, porém eu tinha assinatura premium e todos os emails que tento entrar da como invalido inclusive o do facebook. Alguem sabe me dizer se a minha assinatura foi cancelada aut...

Newbie

olá, fiz backup no meu celular e agora nao consigo entrar mais na minha conta, porém eu tinha assinatura premium e todos os emails que tento entrar da como invalido inclusive o do facebook. Alguem sa...

378 Views

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Not closing after pressing the close button

I own a Samsung Note 5 device and i am a premium user.My problem is that when i open the bar with the notifications (while spotify running) and press the close button at spotify notification bar widget,it disappears fron the bar but the music continu...

Newbie

I own a Samsung Note 5 device and i am a premium user.My problem is that when i open the bar with the notifications (while spotify running) and press the close button at spotify notification bar widg...

Brandanweeks

Casual Listener

288 Views

2 replies

0 likes

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canciones sin reproducir

Una serie de canciones de cancerbero no se escuchan y no se descargan tampoco que se puede hacer en este caso??

Newbie

Una serie de canciones de cancerbero no se escuchan y no se descargan tampoco que se puede hacer en este caso??

300 Views

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help

i have been using spotify on my andrroid phone, my phones memory is full, ive just bought a new laptop and i want to save all of my music from spotify on that, then delete all the tracks from my phone, any one know how this is done? thanks in advance

Newbie

i have been using spotify on my andrroid phone, my phones memory is full, ive just bought a new laptop and i want to save all of my music from spotify on that, then delete all the tracks from my phon...

user-removed

Not applicable

357 Views

2 replies

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"Connecting to Spotify" keeps displaying on Dolphin Browser

Hi, On my PC with Chrome the Web Player runs instantly but on my Android phone with Dolphin it keeps saying "Connecting to Spotify". Adobe Flash is installed and I've also tried deleting cache and history but no improvement. It does not matter if I u...

Music Fan

Hi,   On my PC with Chrome the Web Player runs instantly but on my Android phone with Dolphin it keeps saying "Connecting to Spotify". Adobe Flash is installed and I've also tried de...

713 Views

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Solved!! Offline Sync Fail! Download Error

Hi, I've been using Spotify happily for a while on my android phone but now it refuses to download any more songs for offline play. It's downloaded a few tracks OK but no way reached the 3333 track limit. When I try to add a song for offline mode it ...

Casual Listener

Hi, I've been using Spotify happily for a while on my android phone but now it refuses to download any more songs for offline play. It's downloaded a few tracks OK but no way reached the 3333 track l...

xadiq

Newbie

1878 Views

2 replies

0 likes

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Spotify deletes offline music reguarly

Hey guys, Been having this problem for several weeks now and its starting to do my head in. I think if it continues ill just end my premium account as there is no real point in keeping it. So ive set up my music to download via wifi so i can play it ...

Newbie

Hey guys,   Been having this problem for several weeks now and its starting to do my head in. I think if it continues ill just end my premium account as there is no real point in keeping it. ...

enneking1996

Newbie

546 Views

1 replies

0 likes

Deleting
Premium
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