Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111631 Views

26 replies

3 likes

  • 111631 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224652 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224652 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

582019 Views

79 replies

3 likes

  • 582019 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478998 Views

577 replies

40 likes

Account
Free
  • 478998 Views
  • 577 replies
  • 40 likes

Spotify Premium on OnePlus One is progressively removing synced music.

I have Spotify Premium on a OnePlus One running Android. Not rooted. I have some synced albums. First a few songs in each album disappeared from synced. Now the number of synced songs is gradually increasing. From beginning approximately one week ago...

Visitor

I have Spotify Premium on a OnePlus One running Android. Not rooted.   I have some synced albums. First a few songs in each album disappeared from synced. Now the number of synced songs is gra...

jean3601

Community Legend

791 Views

3 replies

0 likes

  • 791 Views
  • 3 replies
  • 0 likes

Shut off

My android phone only runs Spotify for about 15 mins and then it spots playing. How can I fix this issue?

Newbie

My android phone only runs Spotify for about 15 mins and then it spots playing.  How can I fix this issue?

Jon_UK

Roadie

669 Views

1 replies

0 likes

  • 669 Views
  • 1 replies
  • 0 likes

Spotify Connect and Playlist sorting

Does Spotify Connect support Playlist sorting? I use Bose Soundtouch loudspeakers. When I choose them to play on from Spotify Android app songs play in Custom order despite the sorting set in Spotify app.

Casual Listener

Does Spotify Connect support Playlist sorting? I use Bose Soundtouch loudspeakers. When I choose them to play on from Spotify Android app songs play in Custom order despite the sorting set in Spotify...

Jon_UK

Roadie

1779 Views

7 replies

0 likes

  • 1779 Views
  • 7 replies
  • 0 likes

volume control on android tablet

hi, anybody knows if Spotify has it's own volume control on Android tablets ? my Android phone hasn't, so i have to use the android volume, of wich the volume steps are to big for me, i want finer volume control. or is there another way to solve my p...

Regular

hi, anybody knows if Spotify has it's own volume control on Android tablets ? my Android phone hasn't, so i have to use the android volume, of wich the volume steps are to big for me, i want fine...

cnick55

Newbie

4187 Views

3 replies

1 likes

  • 4187 Views
  • 3 replies
  • 1 likes

Offline Playlists are gone after SD Card disconnect

Hey folks, I am facing quite an annoying bug, but let me explain the situation first.My phone sadly doesn't like SD cards. This means that it sometimes randomly "ejects" my card and reconnects to it immediately afterwards. It is a bit weird but it do...

Casual Listener

Hey folks, I am facing quite an annoying bug, but let me explain the situation first. My phone sadly doesn't like SD cards. This means that it sometimes randomly "ejects" my card and reconnects to i...

Shoeman

Music Fan

929 Views

3 replies

1 likes

  • 929 Views
  • 3 replies
  • 1 likes

Radio wont play

Hi there, I'm a premium user and I use to enjoy listening to the "Rock" and "Metal" and "Pop" radio stations through my phone on the home sterio system but for some strange reason, I can no longer do this? and don't understant why? Can anyone help?

Newbie

Hi there,  I'm a premium user and I use to enjoy listening to the "Rock" and "Metal" and "Pop" radio stations through my phone on the home sterio system  but for some strange reason, I can ...

332 Views

0 replies

0 likes

  • 332 Views
  • 0 replies
  • 0 likes

Spotify won't load on Galaxy S5

Hello. I can't get Spotify to load anymore. I just keep getting a dialog box saying 'Spotify has had to close'. I'm a premium member and the service has been great up until now. I have tried clearing the cache, uninstalling and re-installing the app ...

Casual Listener

Hello. I can't get Spotify to load anymore. I just keep getting a dialog box saying 'Spotify has had to close'. I'm a premium member and the service has been great up until now. I have tried clearing...

leagq

Casual Listener

12107 Views

36 replies

0 likes

galaxy s5
stop
  • 12107 Views
  • 36 replies
  • 0 likes

Suggested songs

Is there a way to get suggested songs, like when you shuffle play an artist or song on mobile with a free subcripton, with premium?

Casual Listener

Is there a way to get suggested songs, like when you shuffle play an artist or song on mobile with a free subcripton, with premium?

367 Views

0 replies

0 likes

  • 367 Views
  • 0 replies
  • 0 likes

Solved!! Repeat 1 stuck after having premium

I got Spotify premium for a few months and then a couple weeks ago had to cancel it for lack of funds, and I had the repeat option set to one song over and over, and now after canceling premium, I can't turn the repeat 1 off and it plays one song ove...

Casual Listener

I got Spotify premium for a few months and then a couple weeks ago had to cancel it for lack of funds, and I had the repeat option set to one song over and over, and now after canceling premium, I ca...

brasspolemonkey

Casual Listener

8468 Views

8 replies

0 likes

Premium
Repeat stuck
  • 8468 Views
  • 8 replies
  • 0 likes

How to move a playlist to Albums

Hi, I recently uploaded an album to Spotify from the Downloads section of my computer. The only way I could figure out how to upload the album was to upload it into a playlist. I would prefer for the album to be with my other albums, instead of as a ...

Newbie

Hi,   I recently uploaded an album to Spotify from the Downloads section of my computer. The only way I could figure out how to upload the album was to upload it into a playlist. I would ...

1224 Views

0 replies

0 likes

  • 1224 Views
  • 0 replies
  • 0 likes

Spotify Constantly skipping songs!

Why does my Spotify, both on Mac Desktop and Android keep skipping songs? It will play about 5-10 seconds of certain songs then just change to the next song! Its really frustrating and has me contamplating leaving spotify!

Gig Goer

Why does my Spotify, both on Mac Desktop and Android keep skipping songs?   It will play about 5-10 seconds of certain songs then just change to the next song!   Its really frustrating ...

401 Views

0 replies

0 likes

  • 401 Views
  • 0 replies
  • 0 likes

Solved!! Playing local files on Android

Does anyone know if there is a plan to allow playing of local files on an Android device? When I created a playlist from my local files I was disappointed to find so many tracks that are not on Spotify. I have the CD's for the missing tracks so I'd l...

Casual Listener

Does anyone know if there is a plan to allow playing of local files on an Android device? When I created a playlist from my local files I was disappointed to find so many tracks that are not on Spoti...

goldhealer

Casual Listener

825 Views

2 replies

0 likes

  • 825 Views
  • 2 replies
  • 0 likes

twitter

No puedo compartir mis canciones desde hace días, ya no esta activa esta accin

Newbie

No puedo compartir mis canciones desde hace días, ya no esta activa esta accin

394 Views

0 replies

0 likes

  • 394 Views
  • 0 replies
  • 0 likes

Audio quality low when using any app

I very recently got a new phone, I've been a big spotify user for a while and have spotify premium.I installed it on my new phone and set the audio quality to high for my downloads. When playing songs while on the home screen it sounds very nice. How...

Newbie

I very recently got a new phone, I've been a big spotify user for a while and have spotify premium. I installed it on my new phone and set the audio quality to high for my downloads. When playing ...

naimzulkefli

Newbie

2922 Views

2 replies

2 likes

4x
Apps
audio
honor
huawei
quality
  • 2922 Views
  • 2 replies
  • 2 likes

Account switched back to free

Hi. My spotify account has switched back from premium to free? Please can you let us know why? Username njcduffy. Contactable at [email protected].

Newbie

Hi. My spotify account has switched back from premium to free? Please can you let us know why? Username njcduffy. Contactable at [email protected].

462 Views

0 replies

0 likes

  • 462 Views
  • 0 replies
  • 0 likes

Solved!! new phone and can't log in on new one

Please help. Old phone died and got a new one under warranty. But can't log into my premium account on new phone. Says account already created. Thanks very

Casual Listener

Please help. Old phone died and got a new one under warranty. But can't log into my premium account on new phone. Says account already created. Thanks very

KilimaKiu

Casual Listener

15337 Views

3 replies

0 likes

  • 15337 Views
  • 3 replies
  • 0 likes

Se canceló mi cuenta premium de Spotify

Estaba escuchando música y de repente escuché un comercial de esos de Spotify, fue cuando me di cuenta que ya no tenía Premium ¿POR QUÉ?Mi papá me paga Spotify con su tarjeta mes con mes entonces no debería haber problema con el pago.

Newbie

Estaba escuchando música y de repente escuché un comercial de esos de Spotify, fue cuando me di cuenta que ya no tenía Premium ¿POR QUÉ? Mi papá me paga Spotify con su tarjeta mes con mes entonces n...

266 Views

0 replies

0 likes

  • 266 Views
  • 0 replies
  • 0 likes

Offline Songs Skipping/Jumping After Around 10 Seconds

So I'm habing a proplem where some albums that I download do not work properly. I try play songs and after about 10 seconds it will automatically go to the next song and this sometimes happens with multiple songs in a row. It only happens on some of ...

Regular

So I'm habing a proplem where some albums that I download do not work properly. I try play songs and after about 10 seconds it will automatically go to the next song and this sometimes happens with m...

Binsk

Regular

2323 Views

6 replies

0 likes

  • 2323 Views
  • 6 replies
  • 0 likes