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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Moving Local Files

So I had alot of music on my pc that was local file music, i then synced this all with my phone and my music was then on phone and PC. However my PC has now deleted all of these local files and they no longer show up in my playlist on my PC. The song...

Newbie

So I had alot of music on my pc that was local file music, i then synced this all with my phone and my music was then on phone and PC. However my PC has now deleted all of these local files and they ...

kbrooksc

Community Legend

555 Views

1 replies

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Cant log in via facebook.

Hey! I have recently switched from my old iphone 4 to a samsung galaxy S, but im getting really frustrated about not being able to log in. All that happends is that the loading circle just keeps spinning and spinning. Tried doing a clean install wich...

Casual Listener

Hey!   I have recently switched from my old iphone 4 to a samsung galaxy S, but im getting really frustrated about not being able to log in. All that happends is that the loading circle just k...

yatima

Newbie

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3 replies

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Solved!! cannot login - "You've already created an account with this email address"

Brief description of the issue: when attempting to log in on my phone, I receive the error message in the title.Steps to reproduce the issue:First, start the spotify app without being previously logged-inThen, choose "log in"enter the email address y...

Roadie

Brief description of the issue: when attempting to log in on my phone, I receive the error message in the title. Steps to reproduce the issue: First, start the spotify app without being previous...

dukey1254

Newbie

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How can i listen misic only on my device

If someone use my account to listen music, I do not want listen their playlist or they don't want to listen my music. So how can I separate the users.

Newbie

If someone use my account to listen music, I do not want listen their playlist or they don't want to listen my music. So how can I separate the users.

cephalization

Community Legend

509 Views

1 replies

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Handsfree do not work! changing songs on spotify using hansfree do not work!

after i updated spotify on my samsung alpha my handsfree do not work as it should, i can not change song from the steering wheel, it used to work just fine, but after a update it stopped working.i am using an ALPINE head unit, can not change songs us...

Newbie

after i updated spotify on my samsung alpha my handsfree do not work as it should, i can not change song from the steering wheel, it used to work just fine, but after a update it stopped working. i ...

570 Views

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Showing music information on car display

Hi there,When I play my spotify music by bluetooth connection in my car, it doesn't show any music information like tracktitle, artist and number. It only shows "streaming". The strange thing is that it does show the information when I connect with a...

Casual Listener

Hi there, When I play my spotify music by bluetooth connection in my car, it doesn't show any music information like tracktitle, artist and number. It only shows "streaming". The strange thing is ...

704 Views

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Spotify shredded my SD Card

Brief description of the issue: Spotify destroyed my SD card. In attempt to have offline save to the SD card I did a fresh reinstall as others suggested. Upon reinstalling I queued up some offline downloads. Shortly after I received a notification "B...

Newbie

Brief description of the issue:   Spotify destroyed my SD card. In attempt to have offline save to the SD card I did a fresh reinstall as others suggested. Upon reinstalling I queued up some of...

419 Views

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SD card storage - unreliable, and so spotify - unreliable.

It's a massive issue to me, Vodafone don't give me unlimited data so I try to have my frequently listened music stored offline. I only like high quality audio (obviously). Lost count of how many times I've had to do a complete uninstall just to get i...

Casual Listener

It's a massive issue to me, Vodafone don't give me unlimited data so I try to have my frequently listened music stored offline. I only like high quality audio (obviously). Lost count of how many time...

armchair_scouse

Newbie

587 Views

1 replies

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Removed "Available Offline" by mistake!

Hello! I had an available offline playlist but I unchecked that property by mistake. When I try to make it available offline again, spotify tries to download all the list. Is there anything to do or do I habe download all of them again?

Newbie

Hello! I had an available offline playlist but I unchecked that property by mistake. When I try to make it available offline again, spotify tries to download all the list. Is there anything to do or ...

cephalization

Community Legend

362 Views

1 replies

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Can't access my spotify prenium on my mobile

I downloaded spotify premium on my laptop today with Paypal. I also signed into my mobile phone (Nokia Lumini 635), but it still seems to be on 'free' as t doesn't make any mention of premium or how to install it or anything. I want to listen to Spot...

Newbie

I downloaded spotify premium on my laptop today with Paypal. I also signed into my mobile phone (Nokia Lumini 635), but it still seems to be on 'free' as t doesn't make any mention of premium or...

user-removed

Not applicable

512 Views

1 replies

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Moving Regions

Hi there!I moved to London from Australia a few months ago and my Spotify still hasn't caught up with the fact that I've relocated country/region.Does anyone know what I can do?

Newbie

Hi there! I moved to London from Australia a few months ago and my Spotify still hasn't caught up with the fact that I've relocated country/region. Does anyone know what I can do?

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Terrible sound quality

Spotify premium, even after putting the settings to 'extreme'. It just sounds like old 64kbit/s MP3 or worse. Doesn't matter if I put my phone on WiFi or 4G network, remains the same. If I want bad quallity, I will use Kazaa for downloading. Solution...

Newbie

Spotify premium, even after putting the settings to 'extreme'. It just sounds like old 64kbit/s MP3 or worse. Doesn't matter if I put my phone on WiFi or 4G network, remains the same. If I want bad q...

Nico

Community Legend

461 Views

1 replies

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Will not play next song in queue / playlist.

This is making Spotify unusable for me. I've tried deleting cache, uninstallling, power cycling my Kindle HDX. Even tried downloading a different version. Nothing works. Once a song ends it just stops. The play/pause button is on pause meaning it sho...

Casual Listener

This is making Spotify unusable for me. I've tried deleting cache, uninstallling, power cycling my Kindle HDX. Even tried downloading a different version. Nothing works. Once a song ends it just stop...

miketh2005

Casual Listener

762 Views

1 replies

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Sporify reneders my tablet as a mobile device

My device is ALPS Pheonix + , which is 7 inches, 2 sim card slots and an SD card slot. Kinda annoying.

Casual Listener

My device is ALPS Pheonix + , which is 7 inches, 2 sim card slots and an SD card slot. Kinda annoying.

CrushyGreenREN

Casual Listener

431 Views

2 replies

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Local Files won't synch from PC to Android

I recently purchased the MP3 version of a live concert and wanted to import that from my computer to my Android phone. I added the local files on the computer and they play just fine there. When adding them to a playlist and synching said playlist to...

Casual Listener

I recently purchased the MP3 version of a live concert and wanted to import that from my computer to my Android phone. I added the local files on the computer and they play just fine there. When addi...

laysakebow

Newbie

476 Views

1 replies

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Guardian app volume issues

Hi, the volume on Spotify has started decreasing once I click on a story, in the same way it decreases when you play a video. This doesn't happen on the Guardian main page.I have been using Spotify alongside the Guardian app for many months with nary...

Casual Listener

Hi, the volume on Spotify has started decreasing once I click on a story, in the same way it decreases when you play a video. This doesn't happen on the Guardian main page. I have been using Spotify...

447 Views

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Android
Guardian
Volume fade
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Sony options

Hi,Would it be possible to move the three dots of song options a bit to the left. It's really annoying to try to hit that button when it mainly scrolls the songlist on starts to play that song. I use that button mostly formula adding song to queue, s...

Newbie

Hi, Would it be possible to move the three dots of song options a bit to the left. It's really annoying to try to hit that button when it mainly scrolls the songlist on starts to play that song. I u...

Fonzter

Music Fan

445 Views

1 replies

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RyanDan - Imagine

Not sure if I'm posting this in the right place but I'm new here!I can see this album (Imagine by RyanDan) and all its tracks on the web player but if crashes every time I try and play it. (It comes up with script-running problems.)My life phone can ...

Casual Listener

Not sure if I'm posting this in the right place but I'm new here! I can see this album (Imagine by RyanDan) and all its tracks on the web player but if crashes every time I try and play it. (It co...

plonkzzz

Casual Listener

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2 replies

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App just keeps loading and loading

Spotify has been acting really weird lately. Whenever I open it, it's like it's blank. It will just show a blank page for the now playing (when I open it through the widget on my home screen), and then when I hit back, it shows the top bar, but just ...

Newbie

Spotify has been acting really weird lately.  Whenever I open it, it's like it's blank. It will just show a blank page for the now playing (when I open it through the widget on my home screen), ...

936 Views

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1 likes

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