Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7429 Views

0 replies

7 likes

  • 7429 Views
  • 0 replies
  • 7 likes

Spotify Keeps Restarting my phone

Hi,Everytime i try to download a playlist on to my Samsung Galaxy S4 it gets to about 60-70% and it then crashes my phone causing it to restart.I tried deleting the cache and that didnt work, i also uninstalled and did a fresh install that didnt work...

Casual Listener

Hi, Everytime i try to download a playlist on to my Samsung Galaxy S4 it gets to about 60-70% and it then crashes my phone causing it to restart. I tried deleting the cache and that didnt work, i a...

vik-sun01

Regular

1332 Views

3 replies

0 likes

  • 1332 Views
  • 3 replies
  • 0 likes

On the new update : Suggested songs :(

When I downloaded the new update for Spotify I got after every track I played immediately a suggested song. So I closed the app and tried it again. Now the suggested song was gone and replaced by a song from the playlist instead. This happend to me l...

Newbie

When I downloaded the new update for Spotify I got after every track I played immediately a suggested song. So I closed the app and tried it again. Now the suggested song was gone and replaced by a s...

585 Views

0 replies

0 likes

Glitch
Help
Suggesting Songs
Update
  • 585 Views
  • 0 replies
  • 0 likes

[Android] Local files?

Hi everyone, I'm Premium on spotify and I have a lot of huge playlists classed by genre, available offline. But, some of my songs are local files that I can play on my PC but not on my mobile. So I tried to plug my Galaxy S5 on my PC to sync them by ...

Casual Listener

Hi everyone,   I'm Premium on spotify and I have a lot of huge playlists classed by genre, available offline. But, some of my songs are local files that I can play on my PC but not on my mobil...

1150045637

Casual Listener

439 Views

2 replies

0 likes

  • 439 Views
  • 2 replies
  • 0 likes

Audio keeps pausing - LG G3

I have Spotify premium (v3.5.0.963) on my LG G3 Android device. Since upgrading my LG G3 device to Android 5.1.1, software VS98535A the audio has been poor. Every 30-40 seconds, the music pauses 1 sec, then continues. Same issue when using bluetooth ...

Newbie

I have Spotify premium (v3.5.0.963) on my LG G3 Android device. Since upgrading my LG G3 device to Android 5.1.1, software VS98535A the audio has been poor. Every 30-40 seconds, the music pauses 1 se...

1000 Views

0 replies

0 likes

  • 1000 Views
  • 0 replies
  • 0 likes

Switching facebook profile between accounts

I have only recently started using spotify, created an account using my email address and activated a 60 day trial.Within the time I have been using it, I had a moment of "the world is against me" and created a second free profile with a second email...

Visitor

I have only recently started using spotify, created an account using my email address and activated a 60 day trial. Within the time I have been using it, I had a moment of "the world is against me...

Taylor

Community Legend

525 Views

1 replies

0 likes

Facebook
unsyncing
  • 525 Views
  • 1 replies
  • 0 likes

music pause or mute with incomi g call

Music continue to play on be speakers using connect with my Note 5 when I have an incoming call. I have to run to another room to answer it. Is there not a setting?

Newbie

Music continue to play on be speakers using connect with my Note 5 when I have an incoming call. I have to run to another room to answer it. Is there not a setting?

398 Views

0 replies

0 likes

  • 398 Views
  • 0 replies
  • 0 likes

Forced update cleared my downloaded tracks

Bad enough that you force me to update a working piece of software. Having it clear all my downloaded tracks, as well as reset all the 'Download' flags for the desktop app, is really pretty crappy. I had a specific set of songs setup, now I need to s...

Newbie

Bad enough that you force me to update a working piece of software.   Having it clear all my downloaded tracks, as well as reset all the 'Download' flags for the desktop app, is really pretty ...

LucyLuLuu

Roadie

617 Views

3 replies

0 likes

  • 617 Views
  • 3 replies
  • 0 likes

Clearing Playlist Filter/Search Playlist is Inverted

When you enter a playlist songs are typically displayed in reverse order of when they were added to the playlist (e.g. The most recent song added to the playlist is shown first). However after filter/search the playlist for a paritcular the playlist ...

Newbie

When you enter a playlist songs are typically displayed in reverse order of when they were added to the playlist (e.g. The most recent song added to the playlist is shown first). However after f...

261 Views

0 replies

0 likes

  • 261 Views
  • 0 replies
  • 0 likes

ads not working properly

I've been having this issue for the last week or so. I don't have premium so every once in a while Ill get an add to watch a video, except there's no ad to watch. It just sits there for 30 seconds. The same with random video ads. It'll say "the next ...

Newbie

I've been having this issue for the last week or so. I don't have premium so every once in a while Ill get an add to watch a video, except there's no ad to watch. It just sits there for 30 seconds. T...

459 Views

0 replies

1 likes

  • 459 Views
  • 0 replies
  • 1 likes

Logged out of my other account can't log back in

I logged out of my premium spotify account last week. Tried to log back in, didn't recognize my password.Tried to reset it through the email link they sent me, says "password link not valid".So I'm practically donating monthly to spotify without hear...

Casual Listener

I logged out of my premium spotify account last week. Tried to log back in, didn't recognize my password. Tried to reset it through the email link they sent me, says "password link not valid". So I...

Greenmachine44

Casual Listener

754 Views

4 replies

0 likes

  • 754 Views
  • 4 replies
  • 0 likes

Crashing

I have an s5 and ever since I installed the update to lollipop 5.0 that Android released Spotify doesn't work correctly in my car. It doesn't list the music anymore on my dash. And it crashes my phone a few times a day while it runs. I have done a co...

Newbie

I have an s5 and ever since I installed the update to lollipop 5.0 that Android released Spotify doesn't work correctly in my car. It doesn't list the music anymore on my dash. And it crashes my phon...

Jordi

Community Legend

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
  • 0 likes

Better integration on Samsung A5?

I have screen security lock on my Samsung A5. I want to be able to access play, stop, skip etc without having to enter PIN and open Spotify. On my previous HTC Spotify managed to integrate "on top/outside" the screen lock. Brilliant integration. Is t...

Music Fan

I have screen security lock on my Samsung A5. I want to be able to access play, stop, skip etc without having to enter PIN and open Spotify. On my previous HTC Spotify managed to integrate "on top/ou...

679 Views

0 replies

0 likes

Android 5.0.2
integration
screen lock
  • 679 Views
  • 0 replies
  • 0 likes

SD Card Saving problem.

Hi everyone. First of all I'm sorry for my bad English if I'm writing badly. And this is my first post! YEY!!! Anyway I have a problem (wow nice suprise). I'm using Sony Xperia M4 Aqua and I used 4 GB sd card. Last week I changed my SD card (16 GB). ...

Newbie

Hi everyone. First of all I'm sorry for my bad English if I'm writing badly. And this is my first post! YEY!!!   Anyway I have a problem (wow nice suprise). I'm using Sony Xperia M4 Aqua and I...

11155112320

Newbie

511 Views

1 replies

1 likes

  • 511 Views
  • 1 replies
  • 1 likes

Spotify won't open

"Unfortunately, Spotify has stopped." every time i try to open spotify this pops up . how do i wipe all spotify content on my phone and get a clean install ? I'm running an andoid .

Newbie

"Unfortunately, Spotify has stopped." every time i try to open spotify this pops up . how do i wipe all spotify content on my phone and get a clean install ? I'm running an andoid .

EvanFasnacht

Music Fan

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

Remote connect from other user

Hi since spotify has introduced connect someone in the surrounding area has been accessing my phone while i'm listening and they are usingspotify on their device which renders mine silent. I have to now log out all the time and I haven't been able to...

Newbie

Hi since spotify has introduced connect someone in the surrounding area has been accessing my phone while i'm listening and they are usingspotify on their device which renders mine silent.  I ha...

315 Views

0 replies

0 likes

  • 315 Views
  • 0 replies
  • 0 likes

How do I find new albums from various artists?

Before 'Artists Radio' was introduced I could go on a album by various artists that I already had, swipe left in the album and go on 'Various Artists' again and scroll to the bottom and then go on 'Albums' which allowed me to view all new albums rele...

Regular

Before 'Artists Radio' was introduced I could go on a album by various artists that I already had, swipe left in the album and go on 'Various Artists' again and scroll to the bottom and then go on 'A...

398 Views

0 replies

1 likes

  • 398 Views
  • 0 replies
  • 1 likes

fly love no aparece

Fly love del soundtrack de río aparece en spotify web pero cuando lo intento abrir desde mi aplicación en android la canción simplemente desaparece y realmente quiero escuchar esa canción en mi celular

Newbie

Fly love del soundtrack de río aparece en spotify web pero cuando lo intento abrir desde mi aplicación en android la canción simplemente desaparece y realmente quiero escuchar esa canción en mi celul...

culturax09

Newbie

592 Views

1 replies

0 likes

  • 592 Views
  • 1 replies
  • 0 likes

New phone

Got new phone and still under 90 days promo.do i need to re subcribe or i can use my existing account? Help pla

Casual Listener

Got new phone and still under 90 days promo.do i need to re subcribe or i can use my existing account? Help pla

kbrooksc

Community Legend

393 Views

3 replies

0 likes

  • 393 Views
  • 3 replies
  • 0 likes

Spotify incompatibility with Samsang S4 GT-19500

HiI have been running the Spotify app on my Samsung S4 GT-19500 without any issues for the last 2 months. I am running the latest android software - version 5.0.1.I am a Spotify Premium subscriber (with Spotify Netherlands ) and my free trial period ...

Casual Listener

Hi I have been running the Spotify app on my Samsung S4 GT-19500 without any issues for the last 2 months. I am running the latest android software - version 5.0.1. I am a Spotify Premium subsc...

James_Louis_D

Casual Listener

428 Views

2 replies

0 likes

  • 428 Views
  • 2 replies
  • 0 likes