Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1027 Views
  • 0 replies
  • 4 likes

Not closing after pressing the close button

I own a Samsung Note 5 device and i am a premium user.My problem is that when i open the bar with the notifications (while spotify running) and press the close button at spotify notification bar widget,it disappears fron the bar but the music continu...

  • Newbie
  • I own a Samsung Note 5 device and i am a premium user.My problem is that when i open the bar with the notifications (while spotify running) and press the close button at spotify notification bar widg...
  • Brandanweeks
  • Casual Listener
  • 276 Views
  • 2 replies
  • 0 likes
  • 276 Views
  • 2 replies
  • 0 likes

canciones sin reproducir

Una serie de canciones de cancerbero no se escuchan y no se descargan tampoco que se puede hacer en este caso??

  • Newbie
  • Una serie de canciones de cancerbero no se escuchan y no se descargan tampoco que se puede hacer en este caso??
  • 285 Views
  • 0 replies
  • 0 likes
  • 285 Views
  • 0 replies
  • 0 likes

help

i have been using spotify on my andrroid phone, my phones memory is full, ive just bought a new laptop and i want to save all of my music from spotify on that, then delete all the tracks from my phone, any one know how this is done? thanks in advance

  • Newbie
  • i have been using spotify on my andrroid phone, my phones memory is full, ive just bought a new laptop and i want to save all of my music from spotify on that, then delete all the tracks from my phon...
  • user-removed
  • Not applicable
  • 337 Views
  • 2 replies
  • 0 likes
  • 337 Views
  • 2 replies
  • 0 likes

"Connecting to Spotify" keeps displaying on Dolphin Browser

Hi, On my PC with Chrome the Web Player runs instantly but on my Android phone with Dolphin it keeps saying "Connecting to Spotify". Adobe Flash is installed and I've also tried deleting cache and history but no improvement. It does not matter if I u...

  • Music Fan
  • Hi,   On my PC with Chrome the Web Player runs instantly but on my Android phone with Dolphin it keeps saying "Connecting to Spotify". Adobe Flash is installed and I've also tried de...
  • 678 Views
  • 0 replies
  • 0 likes
  • 678 Views
  • 0 replies
  • 0 likes

Solved!! Offline Sync Fail! Download Error

Hi, I've been using Spotify happily for a while on my android phone but now it refuses to download any more songs for offline play. It's downloaded a few tracks OK but no way reached the 3333 track limit. When I try to add a song for offline mode it ...

  • Casual Listener
  • Hi, I've been using Spotify happily for a while on my android phone but now it refuses to download any more songs for offline play. It's downloaded a few tracks OK but no way reached the 3333 track l...
  • xadiq
  • Newbie
  • 1804 Views
  • 2 replies
  • 0 likes
  • 1804 Views
  • 2 replies
  • 0 likes

Spotify deletes offline music reguarly

Hey guys, Been having this problem for several weeks now and its starting to do my head in. I think if it continues ill just end my premium account as there is no real point in keeping it. So ive set up my music to download via wifi so i can play it ...

  • Newbie
  • Hey guys,   Been having this problem for several weeks now and its starting to do my head in. I think if it continues ill just end my premium account as there is no real point in keeping it. ...
  • enneking1996
  • Newbie
  • 518 Views
  • 1 replies
  • 0 likes
  • Deleting
    Premium
  • 518 Views
  • 1 replies
  • 0 likes

Cheomecasting skipping skips

Hi Sorry for the confusing title. I just experienced the following small inconcistency using the android app together with a Chromecast Audio on a Samsung S6 Edge. 1. Select a song to play in the android app - music plays from phone2. Select the chro...

  • Newbie
  • Hi   Sorry for the confusing title.   I just experienced the following small inconcistency using the android app together with a Chromecast Audio on a Samsung S6 Edge.   1. Selec...
  • 447 Views
  • 0 replies
  • 0 likes
  • skip back
  • 447 Views
  • 0 replies
  • 0 likes

Spotify stops playing music ever 2 or 3 minutes

I have been a spotify premium subscribe for a long time. Recently, I noticed that spotify stops playing music, mid song, every 2 or 3 minutes. Spotify cannot finish more than 1 or 2 songs consecutively without stopping playback. This occurs on both d...

  • Casual Listener
  • I have been a spotify premium subscribe for a long time. Recently, I noticed that spotify stops playing music, mid song, every 2 or 3 minutes. Spotify cannot finish more than 1 or 2 songs consecutive...
  • WarAngelos
  • Newbie
  • 987 Views
  • 1 replies
  • 1 likes
  • 987 Views
  • 1 replies
  • 1 likes

How to add complete albums to playlists

Since the new Android software for smartphones (0.5.115.g81977995 (0.9.3.608.g5049138e)) I'm not able to add complete albums to playlists. This option was always available in the old version. Instead I have to use the desktop software to use this opt...

  • Newbie
  • Since the new Android software for smartphones (0.5.115.g81977995 (0.9.3.608.g5049138e)) I'm not able to add complete albums to playlists. This option was always available in the old v...
  • cvillefc
  • Newbie
  • 2915 Views
  • 4 replies
  • 0 likes
  • 2915 Views
  • 4 replies
  • 0 likes

HTC M8 wont let me shuffle for free

When I try to shuffle is says "Try the 7day free trial" when shuffling should be free. OR I press shuffle, it starts playing a song, but if I try to shuffle again it intents the shuffle button, acknowledging that I pressed it but doesn't do anything.

  • Newbie
  • When I try to shuffle is says "Try the 7day free trial" when shuffling should be free. OR I press shuffle, it starts playing a song, but if I try to shuffle again it intents the shuffle button, ackno...
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

Songs not playing offline Samsung Galaxy S5

As the subject states, my songs are not playing offline. This feature used to work flawlessly but no longer works consistently. I download my libary on Wifi and when I toggle to offline mode, some or all of my songs will not play. Also, the album art...

  • Newbie
  • As the subject states, my songs are not playing offline. This feature used to work flawlessly but no longer works consistently. I download my libary on Wifi and when I toggle to offline mode, some or...
  • 397 Views
  • 0 replies
  • 0 likes
  • 397 Views
  • 0 replies
  • 0 likes

Spotify app is using an unusually large amount of battery

Hi All !I'm getting warnings in my samsung galaxy S6, Android version 5.1.1 that spotify app, premium account, is using an unusually large amount of battery. They recomend to force the app to stop running. See attached screenshot. Any suggestions oth...

Screenshot_2015-11-16-18-43-57.png
  • Newbie
  • Hi All ! I'm getting warnings in my samsung galaxy S6, Android version 5.1.1  that spotify app, premium account, is using an unusually large amount of battery. They recomend to force the a...
  • 542 Views
  • 0 replies
  • 0 likes
  • 542 Views
  • 0 replies
  • 0 likes

Playing out of speakers after removing headphones

I've just done the most recenet software update for my Samsung galaxy S5 and have been having a few issues with spotify since one issue is when listening through my headphones if i accidently pull them out or take them out for some reason spotify no ...

  • Casual Listener
  • I've just done the most recenet software update for my Samsung galaxy S5 and have been having a few issues with spotify since one issue is when listening through my headphones if i accidently pull th...
  • zahni
  • Music Fan
  • 575 Views
  • 1 replies
  • 0 likes
  • 575 Views
  • 1 replies
  • 0 likes

Music stopping after a few minutes. "Battery Saving"

Since the 4.1.0.868 update of mid-November I have the problem that music stops playing a few minutes into a track.Might be the 1st track or the 10th, no obvious pattern. A couple of times I have seen a message saying that Spotify is using excessive b...

  • Roadie
  • Since the 4.1.0.868 update of mid-November I have the problem that music stops playing a few minutes into a track. Might be the 1st track or the 10th, no obvious pattern.   A couple of times ...
  • 387 Views
  • 0 replies
  • 0 likes
  • 387 Views
  • 0 replies
  • 0 likes

Solved!! Show complete albums only [ANDROID]

How can I view just the complete saved albums in the android app like it is possible on desktop? I am really bothered by this.The albums I saved are mixed with the albums with just one song saved. I know I could just save complete albums and put sing...

  • Casual Listener
  • How can I view just the complete saved albums in the android app like it is possible on desktop? I am really bothered by this. The albums I saved are mixed with the albums with just one song saved. ...
  • jonasherdegen
  • Community Legend
  • 4779 Views
  • 3 replies
  • 2 likes
  • 4779 Views
  • 3 replies
  • 2 likes

Cant connect after ending trial

after getting off the trial, I've been offline. Please help. Amazon kindle fire hd.

  • Newbie
  • after getting off the trial, I've been offline. Please help. Amazon kindle fire hd.
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Problem using Android phone app and Windows desktop app together

My Android phone name goes gray on the Windows desktop app's device list when the phone screen turns off, and the Windows app can no longer control playback. I can keep listening on my phone and controlling the playback from my phone, but I would lik...

  • Newbie
  • My Android phone name goes gray on the Windows desktop app's device list when the phone screen turns off, and the Windows app can no longer control playback.  I can keep listening on my phone an...
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes

Julio Rodríguez

Tengo premium desde hace años. Hace una semana observo que se han borrado todas las playlists y es como si la cuenta ya no fuera premium ( anuncios...). La aplicación la tengo descarda en el móvil, el portátil y 2 tablets. En una de las tablts he des...

  • Newbie
  • Tengo premium desde hace años. Hace una semana observo que se han borrado todas las playlists y es como si la cuenta ya no fuera premium ( anuncios...). La aplicación la tengo descarda en el móvil, e...
  • 263 Views
  • 0 replies
  • 0 likes
  • Desparecen las playlists
  • 263 Views
  • 0 replies
  • 0 likes

Need help

Hi. I am using spotify premium.And now i have a problem. Since 3 days ago.When i open spotify After 3 or 4 tracks spotify cloesd by it self. Why?

  • Newbie
  • Hi. I am using spotify premium. And now i have a problem. Since 3 days ago. When i open spotify After 3 or 4 tracks spotify cloesd by it self. Why?
  • jean3601
  • Community Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

App closes unexpectedly while playing without error message

I was using Spotify before on my old phone - Galaxy Note 2 without any problem until I brought a new one last October - Samsung S6 Edge + After switching, Spotify frequently closes unexpectedly while using without prompting any error message. Is it a...

  • Casual Listener
  • I was using Spotify before on my old phone - Galaxy Note 2 without any problem until I brought a new one last October - Samsung S6 Edge +   After switching, Spotify frequently closes unexpecte...
  • zahni
  • Music Fan
  • 767 Views
  • 3 replies
  • 0 likes
  • 767 Views
  • 3 replies
  • 0 likes