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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5677 Views

0 replies

7 likes

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New phone

Got new phone and still under 90 days promo.do i need to re subcribe or i can use my existing account? Help pla

Casual Listener

Got new phone and still under 90 days promo.do i need to re subcribe or i can use my existing account? Help pla

kbrooksc

Community Legend

361 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Spotify incompatibility with Samsang S4 GT-19500

HiI have been running the Spotify app on my Samsung S4 GT-19500 without any issues for the last 2 months. I am running the latest android software - version 5.0.1.I am a Spotify Premium subscriber (with Spotify Netherlands ) and my free trial period ...

Casual Listener

Hi I have been running the Spotify app on my Samsung S4 GT-19500 without any issues for the last 2 months. I am running the latest android software - version 5.0.1. I am a Spotify Premium subsc...

James_Louis_D

Casual Listener

408 Views

2 replies

0 likes

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Solved!! How do I turn off shuffle play?

Hi, I'm Bob. I've been a subscriber for quite a while. But, this is my first post. I'd like to listen to albums/playlists in order. But, somehow, shuffle play got turned on and I can't get it turned back off. Can someone please help? Thanks, Bob

Casual Listener

Hi,   I'm Bob.  I've been a subscriber for quite a while.  But, this is my first post.    I'd like to listen to albums/playlists in order.  But, somehow, shuffle pla...

shalvorson

Newbie

1404 Views

3 replies

0 likes

features
Fix
FIXME
Shuffle play
  • 1404 Views
  • 3 replies
  • 0 likes

Pay for premium to use offline mode?

Do you have to pay for premium in order to use offline mode?

Newbie

Do you have to pay for premium in order to use offline mode?

EvanFasnacht

Music Fan

475 Views

1 replies

0 likes

Offline listening
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  • 1 replies
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Works on some wi-fi networks, but not others

Hi there. I've had a problem with Spotify on all my Android devices for a number of months. Essentially, Spotify on android says it's offline all the time and won't play any music. In the rare event it does play music, it only plays for 11 seconds. I...

Newbie

Hi there. I've had a problem with Spotify on all my Android devices for a number of months. Essentially, Spotify on android says it's offline all the time and won't play any music. In the rare event ...

656 Views

0 replies

0 likes

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Spotify will not play on my android

I am logged into setup chats but it won't log me on to play music and I can't get ahold of a real person to help me. I just like listening to this when I run and this system and this system is being to complicated. I just want to play music and go on...

Newbie

I am logged into setup chats but it won't log me on to play music and I can't get ahold of a real person to help me. I just like listening to this when I run and this system and this system is being ...

334 Views

0 replies

0 likes

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Spotify always hangs -.-

Hello, I'm new to this forum because I have a problem. I bought a premium card for one month, and started listening to one of the given playlists from spotify, but I can always listen to only the first song correctly, and from the next one on, there ...

Newbie

Hello, I'm new to this forum because I have a problem. I bought a premium card for one month, and started listening to one of the given playlists from spotify, but I can always listen to only the fir...

479 Views

0 replies

0 likes

  • 479 Views
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I'm not able to log on spotify on android.

I've got a Nexus 7 2013 version and it's running stock android 5.1.1 Lollipop (Non rooted). It was working fine earlier back in 5.0.2 or something. But in 5.1 it started getting annoying. Cause sometimes when I was logged in I was not able to play an...

Newbie

I've got a Nexus 7 2013 version and it's running stock android 5.1.1 Lollipop (Non rooted). It was working fine earlier back in 5.0.2 or something. But in 5.1 it started getting annoying. Cause somet...

Whippet

Casual Listener

861 Views

2 replies

0 likes

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Spotify stops playing every time I open a new app.

Hello, I am a Spotify Premium user. I have had this problem with Spotify on my LG devices from the very beginning. At first, I thought it was just the specific phone I was using, the LG Optimus F5, but I recently got a new phone, the LG Volt and the ...

Newbie

Hello, I am a Spotify Premium user. I have had this problem with Spotify on my LG devices from the very beginning. At first, I thought it was just the specific phone I was using, the LG Optimus F5, b...

Asianz

Newbie

1179 Views

1 replies

0 likes

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college discount not working

I'm trying to sign up for the college discount but at first it wouldn't find my school, then eventually worked, but then said they couldn't find me in my school. I waited a few days and tried to redo it and now it keeps saying my card is having a bad...

Regular

I'm trying to sign up for the college discount but at first it wouldn't find my school, then eventually worked, but then said they couldn't find me in my school. I waited a few days and tried to redo...

Jacktofallos

Regular

1064 Views

9 replies

0 likes

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  • 9 replies
  • 0 likes

Blurry Album Art in Notification

I'm currently on Android lollipop on lg d415 and for some reason the album art is always blurry in the notification panel when it's expanded its fine in the lockscreen. I hope I see an update where this is fixed

Newbie

I'm currently on Android lollipop on lg d415 and for some reason the album art is always blurry in the notification panel when it's expanded its fine in the lockscreen. I hope I see an update where t...

1228 Views

0 replies

0 likes

album artwork
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Can't log in to my account on my app but I can online

Pretty pissed I just bought premium but when I downloaded the app I can't sign in with the information from my premium account

Newbie

Pretty pissed I just bought premium but when I downloaded the app I can't sign in with the information from my premium account

DasPeter

Community Legend

336 Views

1 replies

0 likes

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  • 1 replies
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Songs aren't saving, having to redownload offline songs constantly

I'm currently on the latest version of spotify from the google play store, and while the songs download and let me play them offline for a short period of time, when I restart my phone or spotify, it shows that anywhere from 50-130ish of my songs are...

Casual Listener

I'm currently on the latest version of spotify from the google play store, and while the songs download and let me play them offline for a short period of time, when I restart my phone or spotify, it...

epicrisis1

Casual Listener

535 Views

2 replies

0 likes

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  • 2 replies
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Missing album track C2C - Tetra

As described in post subject only 13 of the 14 tracks listed on the 'Tetra' album by artist C2C are available. Specifically song titled 'le banquet' is missing.Was wondering if this was an oversight or a licensing issue. Help much appreciated

Newbie

As described in post subject only 13 of the 14 tracks listed on the 'Tetra' album by artist C2C are available. Specifically song titled 'le banquet' is missing. Was wondering if this was an oversi...

kbrooksc

Community Legend

488 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

playlist

why do my offline playlists keep getting deleted from my android device?

Newbie

why do my offline playlists keep getting deleted from my android device?

user-removed

Not applicable

55106 Views

1 replies

0 likes

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  • 1 replies
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spotify fails to launch

About 3 days ago after an update, Spotify stopped working. I am a premium member and am trying to get it to work again. === START OF TEMPLATE ===Brief description of the issue: Everytime i try to start spotify, it goes black, then says "Unfortunetly,...

Newbie

About 3 days ago after an update, Spotify stopped working. I am a premium member and am trying to get it to work again.      === START OF TEMPLATE === Brief description of the is...

huon22

Casual Listener

531 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Lost all saved music.

Im not sure what happened but when i went to use my spotify today, all my saved songs/albums/ and Playlist were gone. I never have to log into it, its always logged in but today i did. I was able to recover my playlist but is their anything i can do ...

Newbie

Im not sure what happened but when i went to use my spotify today, all my saved songs/albums/ and Playlist were gone. I never have to log into it, its always logged in but today i did. I was able to ...

1278496345

Newbie

9021 Views

2 replies

0 likes

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Moving Local Files

So I had alot of music on my pc that was local file music, i then synced this all with my phone and my music was then on phone and PC. However my PC has now deleted all of these local files and they no longer show up in my playlist on my PC. The song...

Newbie

So I had alot of music on my pc that was local file music, i then synced this all with my phone and my music was then on phone and PC. However my PC has now deleted all of these local files and they ...

kbrooksc

Community Legend

537 Views

1 replies

0 likes

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Cant log in via facebook.

Hey! I have recently switched from my old iphone 4 to a samsung galaxy S, but im getting really frustrated about not being able to log in. All that happends is that the loading circle just keeps spinning and spinning. Tried doing a clean install wich...

Casual Listener

Hey!   I have recently switched from my old iphone 4 to a samsung galaxy S, but im getting really frustrated about not being able to log in. All that happends is that the loading circle just k...

yatima

Newbie

486 Views

3 replies

0 likes

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Solved!! cannot login - "You've already created an account with this email address"

Brief description of the issue: when attempting to log in on my phone, I receive the error message in the title.Steps to reproduce the issue:First, start the spotify app without being previously logged-inThen, choose "log in"enter the email address y...

Roadie

Brief description of the issue: when attempting to log in on my phone, I receive the error message in the title. Steps to reproduce the issue: First, start the spotify app without being previous...

dukey1254

Newbie

39770 Views

7 replies

0 likes

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