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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Thrinkxs

Visitor

410570 Views

554 replies

37 likes

Account
Free
  • 410570 Views
  • 554 replies
  • 37 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8965 Views

0 replies

7 likes

  • 8965 Views
  • 0 replies
  • 7 likes

All these problems saving offline music to an SD card could be avoided...

If Spotify would just implement the option to point it's offline music to the SD card. There are hundreds of posts with complicated directions on getting this feature to work. Sometimes they work, sometimes they don't. In all instances you have to re...

Music Fan

If Spotify would just implement the option to point it's offline music to the SD card.    There are hundreds of posts with complicated directions on getting this feature to work. Sometime...

467 Views

0 replies

2 likes

  • 467 Views
  • 0 replies
  • 2 likes

Music Pauses While Screen Lock is Active (bug)

I'm using a Moto G with Android 5.1 and while the phone is locked (Black screen, immediate lock with power button) the music plays as expected. But when I press the power to reactivate the screen, the music pauses. And it stays paused until I complet...

Newbie

I'm using a Moto G with Android 5.1 and while the phone is locked (Black screen, immediate lock with power button) the music plays as expected. But when I press the power to ...

598 Views

0 replies

0 likes

lock
lockscreen
pause
  • 598 Views
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Solved!! Can't using Spotify with mobile date

Good morning!If I use Spotify over mobile data i get the message that I'm offline and hadn't any internet connection. It doesn't matter if I had LTE, HSDPA or Edge.Sometimes I can hear a half of a song and than it shows "You are Offline.."I use the n...

Casual Listener

Good morning! If I use Spotify over mobile data i get the message that I'm offline and hadn't any internet connection. It doesn't matter if I had LTE, HSDPA or Edge. Sometimes I can hear a half o...

Jon_UK

Roadie

1103 Views

6 replies

0 likes

  • 1103 Views
  • 6 replies
  • 0 likes

Starred Playlist broken / wrong sorting?

Hi, the Starred playlist on my Xperia Z3 is kind of broken. Now the oldest songs are listed first and the newer ones last. Before it was the other way around. Can I change that? Thanks.

Regular

Hi,   the Starred playlist on my Xperia Z3 is kind of broken. Now the oldest songs are listed first and the newer ones last. Before it was the other way around. Can I change that?   Tha...

b1g1m0t

Newbie

563 Views

2 replies

1 likes

  • 563 Views
  • 2 replies
  • 1 likes

Playlists Not Saving Offline?

I have an LG G4 that I recently had to factory reset. Spotify worked fine before this. Now it will claim to download a playlist completely but it will not play it offline. The SD card has over 400 GB (Yes, four hundred) of space free. The card works ...

Newbie

I have an LG G4 that I recently had to factory reset. Spotify worked fine before this.    Now it will claim to download a playlist completely but it will not play it offline. The SD card ...

nsiak

Regular

1221 Views

3 replies

0 likes

Android
Offline Access
Playlists
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  • 3 replies
  • 0 likes

Solved!! Playlist Radio not working

Noticed this problem today. When I try to start a playlist radio from any of my playlists, an error appears "Sorry. This radio station can't be started. Please try another station."Anyone know a way around this? Never had this problem before, and I e...

Casual Listener

Noticed this problem today. When I try to start a playlist radio from any of my playlists, an error appears "Sorry. This radio station can't be started. Please try another station." Anyone know a ...

jhstones2

Casual Listener

9380 Views

11 replies

3 likes

  • 9380 Views
  • 11 replies
  • 3 likes

Solved!! Radio for Classical and Jazz not working

I get a giant exclamation mark saying "Radio station error".Same on my wife's phone.Other radio stations seen okay

Regular

I get a giant exclamation mark saying "Radio station error". Same on my wife's phone. Other radio stations seen okay

marcusbabajews

Regular

1557 Views

4 replies

1 likes

classical music
Jazz
Radio Stations
  • 1557 Views
  • 4 replies
  • 1 likes

Android 4.4.2 Statusbar and invisible spotify buttons

Im using Android 4.4.2 Kitkat with Huawei 360Y, and when im trying to use miniplayer's controls (statusbar), this is all i see. Well, sure after few days i know what are those buttons, but it would be nice to have fix for this. And oh yes, i have nov...

Music Fan

Im using Android 4.4.2 Kitkat with Huawei 360Y, and when im trying to use miniplayer's controls (statusbar), this is all i see. Well, sure after few days i know what are those buttons, but it would b...

471 Views

0 replies

0 likes

  • 471 Views
  • 0 replies
  • 0 likes

Locale music from my PC won't be downloaded to my phone.

Hi everybody,on my PC i have added some lokale mp3s to Spotify. After that i moved them into a playlist, then i connected my phone to the WLAN and started the Spotify App. After pressing the "download button" the download of the Spotify songs starts,...

Newbie

Hi everybody, on my PC i have added some lokale mp3s to Spotify. After that i moved them into a playlist, then i connected my phone to the WLAN and started the Spotify App. After pressing the "dow...

296 Views

0 replies

0 likes

  • 296 Views
  • 0 replies
  • 0 likes

all Spotify songs are locked

I woke up today wanting to listen to Drake, or A day to remember and I can't cause all the sings are locked.

Casual Listener

I woke up today wanting to listen to Drake, or A day to remember and I can't cause all the sings are locked.

Justinvb1996

Casual Listener

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
  • 0 likes

Lost username

Hey I lost my username for my premium account and can't log in. Still getting charged. Help

Newbie

Hey I lost my username for my premium account and can't log in. Still getting charged. Help

jean3601

Community Legend

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

99 cents for 3 month

I tried signing up for this twice on one account and another time on a different account. It said that i have already used this feature and cant get it, but it still charged me. It charged me 99 cents all three times but did not give me premium, and ...

Newbie

I tried signing up for this twice on one account and another time on a different account. It said that i have already used this feature and cant get it, but it still charged me. It charged me 99 cent...

jean3601

Community Legend

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

recently played list!

I have a huge recently played list which I find irritating, is there a way to hide all recently played as selecting each song and clicking hide is very tedious and time consuming?

Newbie

I have a huge recently played list which I find irritating, is there a way to hide all recently played as selecting each song and clicking hide is very tedious and time consuming?

jonasherdegen

Community Legend

427 Views

1 replies

0 likes

Recently Played
  • 427 Views
  • 1 replies
  • 0 likes

Casting to Chromecast doesn't work

All apps on my Android phone can cast to my Chromecast Audio and Chromecast 2, though Spotify can't connect to any of the two. If that's not working I have no use for Spotify, so please solve this.

Casual Listener

All apps on my Android phone can cast to my Chromecast Audio and Chromecast 2, though Spotify can't connect to any of the two. If that's not working I have no use for Spotify, so please solve this.

barrymossel

Casual Listener

548 Views

1 replies

0 likes

  • 548 Views
  • 1 replies
  • 0 likes

Spotify randomly crashes - android (Samsung G6)

Hey,So recently Spotify started crashing randomly in the middle of a song, it might be after 10 minutes or after 30 minutes. I have reinstalled spotify and tried different playlists, none works. I also tried deleting the local files which was a solut...

Regular

Hey, So recently Spotify started crashing randomly in the middle of a song, it might be after 10 minutes or after 30 minutes. I have reinstalled spotify and tried different playlists, none works. I ...

devinj93

Regular

992 Views

7 replies

5 likes

  • 992 Views
  • 7 replies
  • 5 likes

Spotify stops playing (offline)

I have a new s6 with the latest OS and always update my apps. I never had this problem on my s4 but sometimes my Spotify will just stop playing the song and set the progress bar to the beginning. It's random but happens almost every time I use it. I'...

Newbie

I have a new s6 with the latest OS and always update my apps. I never had this problem on my s4 but sometimes my Spotify will just stop playing the song and set the progress bar to the beginning. It'...

Insane_explorer

Newbie

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

Pagamento

minha conta era premium, demorei a pagar e fiquei free, só que o pagamento foi efetuado e continuo sem o premium, o que faço?

Newbie

minha conta era premium, demorei a pagar e fiquei free, só que o pagamento foi efetuado e continuo sem o premium, o que faço?

296 Views

0 replies

0 likes

  • 296 Views
  • 0 replies
  • 0 likes

On demand playback not working

As of two days ago (11/12) on demand playback has stopped working on my Galaxy Note 12.2 tablet; it's stuck on shuffle play like it would on a phone. I'm running Android 4.4.2, and Spotify is updated to the latest version (v4.1.0.868, as of 11/14.) A...

Casual Listener

As of two days ago (11/12) on demand playback has stopped working on my Galaxy Note 12.2 tablet; it's stuck on shuffle play like it would on a phone. I'm running Android 4.4.2, and Spotify ...

johndoe12

Casual Listener

1133 Views

4 replies

0 likes

  • 1133 Views
  • 4 replies
  • 0 likes

Zenfone 2 update 2.20.40

Spotify lockscreen not working after software update a week ago. Please fix. Thanks.

Newbie

Spotify lockscreen not working after software update a week ago. Please fix. Thanks.

345 Views

0 replies

0 likes

  • 345 Views
  • 0 replies
  • 0 likes