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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111641 Views

26 replies

3 likes

  • 111641 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224658 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224658 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

582030 Views

79 replies

3 likes

  • 582030 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

479004 Views

577 replies

40 likes

Account
Free
  • 479004 Views
  • 577 replies
  • 40 likes

Offline Mode - Spotify forgets what track I was up to in my shuffle, forces re-shuffle.

Hi, I've been a Premium user for about 3 months now and I mainly use Spotify at work on my phone in Offline Mode. I like to shuffle all of my playlists and ideally I only want to do that about maybe twice a week max as they are large and I want varie...

Visitor

Hi,   I've been a Premium user for about 3 months now and I mainly use Spotify at work on my phone in Offline Mode. I like to shuffle all of my playlists and ideally I only want to do that abo...

363 Views

0 replies

0 likes

  • 363 Views
  • 0 replies
  • 0 likes

Downloaded files are missing, or not?

Hi everyone, recently I had a massive problem (we're talking about proper 1st world issues here) with my spotify on android. few days ago all of my downloaded playlists appeared to need to download all my songs again (the ✓ is grey) which means they ...

Newbie

Hi everyone,   recently I had a massive problem (we're talking about proper 1st world issues here) with my spotify on android.   few days ago all of my downloaded playlists appeared to ...

Rwjensn

Casual Listener

582 Views

1 replies

0 likes

  • 582 Views
  • 1 replies
  • 0 likes

Is there anyway to save music to the sd card without deleting all my playlists?

Hey i spent countless hours making playlists and saving albums (not on the phone, but stricktly for the online mode.) never tried the offline mode, but now im going on vacation and would like to save some music for the offline mode. I tried moving so...

Casual Listener

Hey i spent countless hours making playlists and saving albums (not on the phone, but stricktly for the online mode.) never tried the offline mode, but now im going on vacation and would like to save...

emrethesorcerer

Regular

559 Views

2 replies

0 likes

  • 559 Views
  • 2 replies
  • 0 likes

Paid full montly for 3 month promotion

I was lead to a link where I could pay 99 cents for 3 months and I signed in and paid for it but when I checked the purchase it was the full 9 dollars for one month so did I just get scammed by spotify cause wtf

Newbie

I was lead to a link where I could pay 99 cents for 3 months and I signed in and paid for it but when I checked the purchase it was the full 9 dollars for one month so did I just get scammed by spoti...

376 Views

0 replies

0 likes

  • 376 Views
  • 0 replies
  • 0 likes

Three month premium offer

Why am I still getting ads when paid for three month premium offer?

Visitor

Why am I still getting ads when paid for three month premium offer?

Nico

Community Legend

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

30 Mins Ad Free My Backside

What the heck?!?!. I watch one of your flipping video ads and I am told 30 mins ad free. That is a load of flipping horse crap. I am lucky to get through two or three songs without three more ads. I am getting more ads now than before your stupid vid...

Visitor

What the heck?!?!. I watch one of your flipping video ads and I am told 30 mins ad free. That is a load of flipping horse crap. I am lucky to get through two or three songs without three more ads. I ...

315 Views

0 replies

0 likes

  • 315 Views
  • 0 replies
  • 0 likes

Solved!! Upgraded to v2.4, car Bluetooth is auto-muting

Have been using Spotify Premium in our 2014 Subaru Forester (non-nav, stock) since the day it left the dealer lot. I use a LG G2 android from Verizon. Haven't had an issue at all with Bluetooth, Gmaps navigation, phone calls, etc. No issues whatsoeve...

Casual Listener

Have been using Spotify Premium in our 2014 Subaru Forester (non-nav, stock) since the day it left the dealer lot. I use a LG G2 android from Verizon. Haven't had an issue at all with Bluet...

warry86

Casual Listener

10947 Views

11 replies

1 likes

  • 10947 Views
  • 11 replies
  • 1 likes

How can I go back/pause/skip songs when I wake my phone up?

Spotify on my HTC One used to be controlled through the main screen when I would go on a jog. Now I have to unlock my phone and go into the app to skip or pause a song. I think it was the update, anyway to reverse the update to go back to the easy da...

Newbie

Spotify on my HTC One used to be controlled through the main screen when I would go on a jog.  Now I have to unlock my phone and go into the app to skip or pause a song.  I think it was the...

305 Views

0 replies

0 likes

  • 305 Views
  • 0 replies
  • 0 likes

premium

was told by rogers that i cant have premium because cellphone is not with rogers sorry

Newbie

was told by rogers that i cant have premium because cellphone is not with rogers sorry

313 Views

0 replies

0 likes

  • 313 Views
  • 0 replies
  • 0 likes

starred playlist disappeared

I went on my phone and noticed my over 1k starred playlist was gone, not showing up on my phone or my ps4, never had this problem before i updgraded oddly. Went on recover playlist but it wasn't there which makes sense because I didn't delete it... a...

Casual Listener

I went on my phone and noticed my over 1k starred playlist was gone, not showing up on my phone or my ps4, never had this problem  before i updgraded oddly. Went on recover playlist but it wasn'...

xenogamer21

Casual Listener

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

Spotify equalizer inside the car not working.

My problem in a few steps.: I listen to music before leaving the house with headphone's. So good at all. When i connect my mobile through bluetooth with my car the equalizer is not working anymore. Then i have to restart my mobile and launch spotify ...

Gig Goer

My problem in a few steps.:      I listen to music before leaving the house with headphone's. So good at all.  When i connect my mobile through bluetooth with my car the equal...

BGRAGU

Casual Listener

1297 Views

4 replies

0 likes

  • 1297 Views
  • 4 replies
  • 0 likes

Year in Music only tracking streamed music?

I thought the year in music was really cool, but the "Favorite artist and albums" seemed to be skewed. It said how many times each was streamed, and it seemed oddly low. Did it not track downloaded music?

Newbie

I thought the year in music was really cool, but the "Favorite artist and albums" seemed to be skewed. It said how many times each was streamed, and it seemed oddly low. Did it not track downloaded m...

366 Views

0 replies

0 likes

  • 366 Views
  • 0 replies
  • 0 likes

Spotify is STILL broken...

http://imgur.com/rjGIHkV

Regular

http://imgur.com/rjGIHkV

Camranbant

Regular

491 Views

1 replies

0 likes

  • 491 Views
  • 1 replies
  • 0 likes

Songs ANDROID

Hello Is it possible to access to my personnal music with spotify ANDROID ? if yes how ?Many thanks for your help Best regards to all of you

Visitor

Hello    Is it possible to access to my personnal music with spotify ANDROID ? if yes how ? Many thanks for your help  Best regards to all of you

352 Views

0 replies

0 likes

  • 352 Views
  • 0 replies
  • 0 likes

Saved to sdcard, won't play offline. Says it has to be internal memory?

I have Spotify downloaded to my SD card(17+ GB). I moved it from my internal memory. After doing so, all my offline content (the max 3,333) was not available. Tried everything. Ultimately had to re-download all of it to my device, again. It takes up ...

Visitor

I have Spotify downloaded to my SD card(17+ GB). I moved it from my internal memory. After doing so, all my offline content (the max 3,333) was not available. Tried everything. Ultimately had to re-d...

820 Views

0 replies

0 likes

Android
device
download queue
memory
sdcard
storage
  • 820 Views
  • 0 replies
  • 0 likes

Spotify doesn't remember my sessions

I listen on my phone at work with admittedly bad Wi-Fi signal, if I play Spotify, leave, and come back, it acts like I didn't do my last session. It plays the exact same songs in the exact same order and doesn't have any of the thumbs up or down I di...

Newbie

I listen on my phone at work with admittedly bad Wi-Fi signal, if I play Spotify, leave, and come back, it acts like I didn't do my last session. It plays the exact same songs in the exact same order...

674 Views

0 replies

1 likes

  • 674 Views
  • 0 replies
  • 1 likes

spotify keeps undownloading playlists

I have had my Samsung galaxy s4 for 18 months & my spotify premium has had no issues but for the last 5 wks or so it keeps on undownloading my offline playlists on a daily basis. Also keeps asking me to log back in. What is causing this & what can I ...

Newbie

I have had my Samsung galaxy s4 for 18 months & my spotify premium has had no issues but for the last 5 wks or so it keeps on undownloading my offline playlists on a daily basis. Also keeps as...

ellis000

Newbie

2946 Views

2 replies

0 likes

  • 2946 Views
  • 2 replies
  • 0 likes

charged for premium but I don't have it

I was charged for premium and it does not work on my Spotify account.

Newbie

I was charged for premium and it does not work on my Spotify account.

Nico

Community Legend

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes

Spotify offline mode

Hello, since Thursday my spotify goes in offline mode just a few seconds after I start the app. This happens on my Android Smartphone (HTC One Mini 2) and my iPad mini 3. It happens in 4G and WiFi. All my downloaded songs are deleted and I can't stre...

Newbie

Hello,   since Thursday my spotify goes in offline mode just a few seconds after I start the app. This happens on my Android Smartphone (HTC One Mini 2) and my iPad mini 3. It happens in 4G an...

304 Views

0 replies

0 likes

  • 304 Views
  • 0 replies
  • 0 likes

Playing is not all available when away from wifi

I was under the impression that having Spotify premium entitled you to music when away from wifi and no data. My playlist is only playing 5 out of 20 songs saved the others are being shaded out on the list when away. When I am home it plays them all ...

Casual Listener

I was under the impression that having Spotify premium entitled you to music when away from wifi and no data. My playlist is only playing 5 out of 20 songs saved the others are being shaded out on th...

jean3601

Community Legend

818 Views

6 replies

0 likes

  • 818 Views
  • 6 replies
  • 0 likes