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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839863 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839863 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13623 Views
  • 1 replies
  • 0 likes
  • 13623 Views
  • 1 replies
  • 0 likes

Cuenta que ya no uso

Hola! Tengo una cuenta premium que ya no uso pero me siguen cobrando, cómo hago para cancelar ésa cuenta y que ya no me cobren?

  • Newbie
  • Hola! Tengo una cuenta premium que ya no uso pero me siguen cobrando, cómo hago para cancelar ésa cuenta y que ya no me cobren?
  • OviiiOne
  • Community Legend
  • 174 Views
  • 3 replies
  • 0 likes
  • 174 Views
  • 3 replies
  • 0 likes

(Bug report?) Spotify offline: deletes album temporarily after pause (Motorola G)

I am having an anoying problem with Spotfiy offline in Android 4.4.2 (see specific info like kernel at the end). Here is how to reproduce it: 1. Save an album (not playlist) offline 2. Play any song in the album 3. Lock the phone (mine is locked with...

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  • Regular
  • I am having an anoying problem with Spotfiy offline in Android 4.4.2 (see specific info like kernel at the end).   Here is how to reproduce it:   1. Save an album (not playlist) offli...
  • hedsonojeda
  • Newbie
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Solved!! Spotify buffering at end of every song

Hey there. I have problem with Spotify in Android after update. I updated Spotify and now it keeps buffering at end of song, at every song. Playback stops at end of song befere crossfade and then continue. I have no problems with Internet, as my mobi...

  • Visitor
  • Hey there.   I have problem with Spotify in Android after update. I updated Spotify and now it keeps buffering at end of song, at every song. Playback stops at end of song befere crossfade a...
  • rytymu
  • Gig Goer
  • 2195 Views
  • 33 replies
  • 0 likes
  • 2195 Views
  • 33 replies
  • 0 likes

Spotify won't open on my Galaxy Tab

It previously worked fine, but somewhere along the way, it stopped, and now won't open at all. I've uninstalled and re-installed with no luck. When I try to open, I get the "Unfortunately, Spotify has stopped" message. Works fine on my phone. Tablet ...

  • Newbie
  • It previously worked fine, but somewhere along the way, it stopped, and now won't open at all. I've uninstalled and re-installed with no luck. When I try to open, I get the "Unfortunately, Spotify ha...
  • Daniel
  • Community Legend
  • 2355 Views
  • 1 replies
  • 0 likes
  • Android
    galaxy tab
    Spotify
  • 2355 Views
  • 1 replies
  • 0 likes

store song on SD card

hello i have a new LG g3 on lollipop and i try to put my song on my 64gb sd card. it seems to store some info on the sd card but the application storage is also groing on ty internal storage. i had before a sony z1 and eveirything was fine, all the s...

  • Casual Listener
  • hello   i have a new LG g3 on lollipop and i try to put my song on my 64gb sd card. it seems to store some info on the sd card but the application storage is also groing on ty internal s...
  • Daniel
  • Community Legend
  • 299 Views
  • 3 replies
  • 0 likes
  • 299 Views
  • 3 replies
  • 0 likes

Spotify abre porém não carrega as playlists

Boa tarde, estou tendo grandes problemas com o meu app Spotify no Z3 Compact, simplesmente ele abre porém não carrega as playlists, fica com a tela toda preta com apenas os tracinhos no canto superior esquerdo, mais nada. Notei que quando eu tenho co...

  • Casual Listener
  • Boa tarde, estou tendo grandes problemas com o meu app Spotify no Z3 Compact, simplesmente ele abre porém não carrega as playlists, fica com a tela toda preta com apenas os tracinhos no canto superio...
  • beberbr
  • Casual Listener
  • 8569 Views
  • 5 replies
  • 1 likes
  • 8569 Views
  • 5 replies
  • 1 likes

Share button has changed, for the worst

In the latest app update, the usual Android share (aka intents) menu has now been removed, and replaced with limited options for posting on social media, to a Spotify friend, or copying the link. The previous menu allowed me to share a link to someth...

  • Regular
  • In the latest app update, the usual Android share (aka intents) menu has now been removed, and replaced with limited options for posting on social media, to a Spotify friend, or copying the link. ...
  • BNQNY
  • Newbie
  • 361 Views
  • 3 replies
  • 0 likes
  • 361 Views
  • 3 replies
  • 0 likes

Spotify Crashes on both of my Galaxy S5's at launch

I have been a Premium customer for a few years now without issue until recently. In Mid December I was using a Galaxy S3 to listen to spotify. The app started locking up and crashing on my phone pretty regularly.....ok everytime I sused it, i had to ...

  • Casual Listener
  • I have been a Premium customer for a few years now without issue until recently.  In Mid December I was using a Galaxy S3 to listen to spotify.  The app started locking up and crashing on m...
  • Daniel
  • Community Legend
  • 2138 Views
  • 3 replies
  • 0 likes
  • 2138 Views
  • 3 replies
  • 0 likes

Spotify App doesnt work

Hello, The App doesnt work anymore on my phone after the latest Update. I already tried to reinstall the App, deleted all the data and everything, then tried to reinstall. It worked for about a minute, until i tried to download my playlists again, bu...

  • Casual Listener
  • Hello, The App doesnt work anymore on my phone after the latest Update.   I already tried to reinstall the App, deleted all the data and everything, then tried to reinstall. It worked fo...
  • syriuz
  • Casual Listener
  • 187 Views
  • 2 replies
  • 0 likes
  • 187 Views
  • 2 replies
  • 0 likes

Sync local files through USB

This seems to be impossible, pretty amusing considering the sign "never be without your music" is screened when pressing the devices-tab. If you do not have access to WI-FI this statement is not true, my only option is to sync local files through USB...

  • Newbie
  • This seems to be impossible, pretty amusing considering the sign "never be without your music" is screened when pressing the devices-tab. If you do not have access to WI-FI this statement i...
  • 488 Views
  • 0 replies
  • 1 likes
  • 488 Views
  • 0 replies
  • 1 likes

unable to connect on Internet radio

Hi. My premium account is paid. I run spotify on my Samsung galaxy s3 and kindle fire hd. Has been working fine but last two days it won't connect to my radio. It shows as available on network and the radio shows waiting for users. It is connected to...

  • Casual Listener
  • Hi. My premium account is paid. I run spotify on my Samsung galaxy s3 and kindle fire hd. Has been working fine but last two days it won't connect to my radio. It shows as available on network and th...
  • spotifiednew22
  • Casual Listener
  • 4023 Views
  • 4 replies
  • 0 likes
  • 4023 Views
  • 4 replies
  • 0 likes

Android app freezes after one song

Description When I try to play a playlist on spotify on my android device LG G3, it plays one song and then stops and won’t play ant other songs and the app freezes. Also, sometimes when I open the app it doesn’t load properly. It’s just a black back...

  • Newbie
  • Description When I try to play a playlist on spotify on my android device LG G3, it plays one song and then stops and won’t play ant other songs and the app freezes. Also, sometimes when I open t...
  • Daniel
  • Community Legend
  • 506 Views
  • 1 replies
  • 0 likes
  • 506 Views
  • 1 replies
  • 0 likes

Solved!! Spotify notification on Android phone not readable

Hi, Spotify notification on Android phone in portrait mode is not entirely readable. Should be split on 2 lines. I am on Samsung Galaxy Note 3 with Android 4.4.2

  • Community Legend
  • Hi, Spotify notification on Android phone in portrait mode is not entirely readable. Should be split on 2 lines. I am on Samsung Galaxy Note 3 with Android 4.4.2
  • Daniel
  • Community Legend
  • 881 Views
  • 6 replies
  • 0 likes
  • Android
  • 881 Views
  • 6 replies
  • 0 likes

Spotify app unregisters media button receiver after a while.

While playing music the media buttons on my headset works great. But if I pause and wait too long the previous media app I've used starts responding to media key presses instead of the the last active one, Spotify, as is expected. As far as I can tel...

  • Regular
  • While playing music the media buttons on my headset works great. But if I pause and wait too long the previous media app I've used starts responding to media key presses instead of the the last activ...
  • appel_
  • Regular
  • 787 Views
  • 1 replies
  • 2 likes
  • 787 Views
  • 1 replies
  • 2 likes

Music is getting stopped. Android 4.4.2

Hey. I have a problem with Spotify android app. I have the premium account out there, but every song is getting stopped after ~30 seconds. It happens everytime, and yes, I tried to reinstall app. Please help me, cause i cannot sleep without my sleep ...

  • Casual Listener
  • Hey. I have a problem with Spotify android app. I have the premium account out there, but every song is getting stopped after ~30 seconds. It happens everytime, and yes, I tried to reinstall app. Ple...
  • Daniel
  • Community Legend
  • 293 Views
  • 3 replies
  • 0 likes
  • 293 Views
  • 3 replies
  • 0 likes

Spotify doesn't respond after I click the play button

Description Not expecting trouble, I want to tune in some music (via 4G, not wifi). So I grab my phone, open Spotify, click play. The song plays for about 30 seconds, and then it stops. The progress bar (or what it's called) is at 0s. So I click play...

  • Visitor
  • Description Not expecting trouble, I want to tune in some music (via 4G, not wifi). So I grab my phone, open Spotify, click play. The song plays for about 30 seconds, and then it stops. The progre...
  • plankton
  • Newbie
  • 1712 Views
  • 2 replies
  • 0 likes
  • 1712 Views
  • 2 replies
  • 0 likes

tmobile htc one m8 not working on 4g lte?

if i wana use spotify outside i have to put my phone on 4g, if it is set to 4g lte it says im not online?

  • Newbie
  • if i wana use spotify outside i have to put my phone on 4g, if it is set to 4g lte it says im not online? 
  • Upset
  • Gig Goer
  • 759 Views
  • 2 replies
  • 1 likes
  • 759 Views
  • 2 replies
  • 1 likes

Solved!! Android 4.2 (Jelly Bean) not recognizing data connection

Continual "you're offline" error although phone is connected to data. Have already re-installed app twice but will only function over a wi-fi connection. Is there anything I can do besides upgrade my phone?

  • Casual Listener
  • Continual "you're offline" error although phone is connected to data.  Have already re-installed app twice but will only function over a wi-fi connection. Is there anything I can do besides upgr...
  • Upset
  • Gig Goer
  • 1174 Views
  • 3 replies
  • 1 likes
  • 1174 Views
  • 3 replies
  • 1 likes

Any word on HTC M8 fixes?

So I'm aware of T-Mobile doing something about their network that has made it so Spotify can't go online on HTC M8 phones. Has Spotify given any word to future fixes coming? I know you can do something about changing something, but I have no idea how...

  • Regular
  • So I'm aware of T-Mobile doing something about their network that has made it so Spotify can't go online on HTC M8 phones. Has Spotify given any word to future fixes coming? I know you can do somethi...
  • Upset
  • Gig Goer
  • 192 Views
  • 2 replies
  • 0 likes
  • 192 Views
  • 2 replies
  • 0 likes

Self Service | Device Management

How do you make it so that my cellphone doesn't open Spotify while I am streaming on my work computer. It is draining my phone battery and my data. I do not need it to open on my cellphone sitting next to me while I am listening on my computer... Ple...

  • Newbie
  • How do you make it so that my cellphone doesn't open Spotify while I am streaming on my work computer. It is draining my phone battery and my data. I do not need it to open on my cellphone sitting ne...
  • Daniel
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

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