Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376072 Views

541 replies

34 likes

Account
Free
  • 376072 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7551 Views

0 replies

7 likes

  • 7551 Views
  • 0 replies
  • 7 likes

Songs skip

What's the point in having spotify if songs skip just like CD'S?

Casual Listener

What's the point in having spotify if songs skip just like CD'S?

avamacbeth182

Casual Listener

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Premium, Spotify doesn't use SD card for storage

Hello, In one of the last updates, Spotify stopped using my external SD card (I specifically bought 64GB for Spotify).I followed the instructions (uninstalled app, restarted phone, installed app). But still the playlists are sync'ed to internal stora...

Newbie

Hello,   In one of the last updates, Spotify stopped using my external SD card (I specifically bought 64GB for Spotify). I followed the instructions (uninstalled app, restarted phone, install...

520 Views

0 replies

0 likes

  • 520 Views
  • 0 replies
  • 0 likes

MOTO G THIRD-GENERATION

I am considering upgrading to Spotify Premium, but I do not think it is feasible due to memory constraints on my Motorola Moto G (Third Generation). It has 8 GB of internal memory and 32 GB of SD memory. I am aware that in order to use Spotify in 'of...

Newbie

I am considering upgrading to Spotify Premium, but I do not think it is feasible due to memory constraints on my Motorola Moto G (Third Generation). It has 8 GB of internal memory and 32 GB of SD mem...

614 Views

0 replies

0 likes

  • 614 Views
  • 0 replies
  • 0 likes

Spotify crashing upon opening

After updating my phone Spotify crashes after the login screen. It will get to the "running" screen and then close by itself rather than crashing. Was wondering if anyone could help

Newbie

After updating my phone Spotify crashes after the login screen. It will get to the "running" screen and then close by itself rather than crashing. Was wondering if anyone could help

Nico

Community Legend

722 Views

1 replies

0 likes

  • 722 Views
  • 1 replies
  • 0 likes

ChromeCast not Appearing in App

Hey, so my Chromecast (first gen) just updated as did my Spotify app on my Moto G (third gen) running Lollipop. From what I can see I should have the ability now to cast what's playing in Spotify but nothing is appearing in the device list within the...

Visitor

Hey, so my Chromecast (first gen) just updated as did my Spotify app on my Moto G (third gen) running Lollipop. From what I can see I should have the ability now to cast what's playing in Spotify but...

user-removed

Not applicable

647 Views

3 replies

0 likes

  • 647 Views
  • 3 replies
  • 0 likes

Cant Download Local Files in my Playlist. Andriod (Prem) (Waiting to download)

So pretty much I add local files to my spotify on my computer, and it just says waiting to download and it just wont even download any songs in those playlists. I just downloaded all my music over after I uninstalled the app and reinstalled it. So, I...

Visitor

So pretty much I add local files to my spotify on my computer, and it just says waiting to download and it just wont even download any songs in those playlists. I just downloaded all my music over af...

341 Views

0 replies

0 likes

  • 341 Views
  • 0 replies
  • 0 likes

Can't login on androids but others ok?

Hi all, I can login fine on the webplayer. BUT the same login isn't working on:- the mac app- android app on Huawei phone- abdroid app on Samsung galaxyFor information, about 2 weeks ago, I could login on everything, havent changed anything. I live i...

Casual Listener

Hi all,   I can login fine on the webplayer. BUT the same login isn't working on: - the mac app - android app on Huawei phone - abdroid app on Samsung galaxy For information, about 2 wee...

286 Views

0 replies

0 likes

  • 286 Views
  • 0 replies
  • 0 likes

Will there be an option to disable Spotify Connect?

I can't stand Spotify connect, I'll be listening to my music, then it connects to my pc, then I have to switch back to my phone. Then randomly it'll do it again. Its an annoying feature that needs to be changed, I bought the service, I still pay for ...

Newbie

I can't stand Spotify connect, I'll be listening to my music, then it connects to my pc, then I have to switch back to my phone. Then randomly it'll do it again. Its an annoying feature that needs to...

driveflanger

Community Legend

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes

Spotify account

I just want to know if i can please recive a refund because i signed up for premium but i cancled right away because it cost too much and it turns out i can not afford it right now

Newbie

I just want to know if i can please recive a refund because i signed up for premium but i cancled right away because it cost too much and it turns out i can not afford it right now

Taylor

Community Legend

613 Views

1 replies

0 likes

  • 613 Views
  • 1 replies
  • 0 likes

New Shuffle Play Algorithm for Xmas

Dear Santa, I know what i want for Xmas.I have 170 or so songs downloaded into a playlist on my Android phone. Same songs play all the time.Santa, what would be REALLY REALLY good is that on shuffle play, it will play songs randomly, but not repeat a...

Casual Listener

Dear Santa, I know what i want for Xmas. I have 170 or so songs downloaded into a playlist on my Android phone. Same songs play all the time. Santa, what would be REALLY REALLY good is that on ...

665 Views

0 replies

0 likes

Android Shuffle
  • 665 Views
  • 0 replies
  • 0 likes

How ordenate the list in alphabetical order

https://support.spotify.com/es/learn-more/guides/#!/article/sorting-and-filtering/?in=searchIt doesn't work

Visitor

https://support.spotify.com/es/learn-more/guides/#!/article/sorting-and-filtering/?in=search It doesn't work 

343 Views

0 replies

0 likes

  • 343 Views
  • 0 replies
  • 0 likes

Playback is not resumed after a call ends

Since last updates I noticed that if I am listening to Spotify when someone calls me the playback stops as it should but after the call ends the playback is not resumed. Thisis soo annoying please fix the basic functionality.

Roadie

Since last updates I noticed that if I am listening to Spotify when someone calls me the playback stops as it should but after the call ends the playback is not resumed. Thisis soo annoying please fi...

337 Views

0 replies

0 likes

  • 337 Views
  • 0 replies
  • 0 likes

bought a new phone and can't log back in

I bought a new android phone and have Spotify premium and couldn't log in on my new phone TRY to change password several times but wasn't able to the change password screen in my email kept expiringWhat do I do ?

Newbie

I bought a new android phone and have Spotify premium and couldn't log in on my new phone TRY to change password several times but wasn't able to the change password screen in my email kept expiring ...

smichaelice

Newbie

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

Spotify connect with Philips sw750m

When using either of my android devices (one tablet, one phone) and spotify connect to the Philips SW750M (bargain £40 via amazon btw), the app freezes and won't let me do anything. no touch functions work at all. I either have to wait until android ...

Casual Listener

When using either of my android devices (one tablet, one phone) and spotify connect to the Philips SW750M  (bargain £40 via amazon btw), the app freezes and won't let me do anything. no touch fu...

277 Views

0 replies

0 likes

  • 277 Views
  • 0 replies
  • 0 likes

Spotify premium trial

I was wondering how to get the 7 day free trial, but all that is popping up is the 30 day trial and I have to actually put in my info but that's not what I want. I want to see if I would actually want to pay for it so that's why I need to know how to...

Newbie

I was wondering how to get the 7 day free trial, but all that is popping up is the 30 day trial and I have to actually put in my info but that's not what I want. I want to see if I would actually wan...

Nico

Community Legend

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

Tablet free mode doesnt select songs

Greetings, I own a Samsung Galaxy Tab Pro 8.4 (which has an 8.4" screen). My problem is that since the latest two upgrades I can't seem to select songs on my tablet and it only let's me play on shuffle mode. Is there any way to fix this?

Newbie

Greetings,  I own a Samsung Galaxy Tab Pro 8.4 (which has an 8.4" screen). My problem is that since the latest two upgrades I can't seem to select songs on my tablet and it only let's me play on...

501 Views

0 replies

0 likes

  • 501 Views
  • 0 replies
  • 0 likes

Screen blanks while listening

Is there a way to stop the screen from going dark while driving? I would like the screen to stay on if I am charging phone and driving. Thank you!

Visitor

Is there a way to stop the screen from going dark while driving? I would like the screen to stay on if I am charging phone and driving. Thank you!

256 Views

0 replies

0 likes

  • 256 Views
  • 0 replies
  • 0 likes

stops playing on premium

Samsung galaxy s5Upgraded to premium in the hope the issue of randomly stopping after 15mins would resolve but this hasn't been the case.Very disappointed. Please help.

Casual Listener

Samsung galaxy s5 Upgraded to premium in the hope the issue of randomly stopping after 15mins would resolve but this hasn't been the case. Very disappointed. Please help.

Nico

Community Legend

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Stops Playing

Brief description of the issue: Spotify stops playing randomlySteps to reproduce the issue: Happens at randomWhat steps you’ve tried already: Switching from WiFi to mobile, then back to WiFi restarts play backSamsung Galaxy S5 Android 5.1.1Premium Su...

Newbie

Brief description of the issue: Spotify stops playing randomly Steps to reproduce the issue: Happens at random What steps you’ve tried already: Switching from WiFi to mobile, then back to WiFi ...

karlab3

Casual Listener

420 Views

1 replies

0 likes

  • 420 Views
  • 1 replies
  • 0 likes