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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

115590 Views

27 replies

4 likes

  • 115590 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

NormalAverage

Newbie

232457 Views

149 replies

11 likes

Android
autoplay
bluetooth
  • 232457 Views
  • 149 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

592226 Views

79 replies

3 likes

  • 592226 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

486222 Views

580 replies

42 likes

Account
Free
  • 486222 Views
  • 580 replies
  • 42 likes

disable automatic renewal

Please add this feature. I dont want to cancel my subscription, but I do not want it to automatically renew.

Newbie

Please add this feature. I dont want to cancel my subscription, but I do not want it to automatically renew.

user-removed

Not applicable

1644 Views

2 replies

2 likes

  • 1644 Views
  • 2 replies
  • 2 likes

Solved!! Audio Effects fail on Galaxy S6 (EQ Setings)

Ok, I'm a noob here and I've searched quite a bit, still not finding anything about this even though I'm pretty sure I've gotten as far as I have thanks to this board. I can get my EQ settings perfect using Spotify on my GS6 (takes me to my phone's n...

Casual Listener

Ok, I'm a noob here and I've searched quite a bit, still not finding anything about this even though I'm pretty sure I've gotten as far as I have thanks to this board.  I can get my EQ settings ...

mo4ya2000

Regular

10894 Views

5 replies

0 likes

Audio Effects
eq
Galaxy S6
GS6
Samsung S6
  • 10894 Views
  • 5 replies
  • 0 likes

I lost my Starred album!

I was using Spotify on my Windows PC and I noticed I had two Starred playlists for some reason. One acted as a normal Starred album and one as a normal user-created playlist in a reversed song order. So I deleted the other playlist but now I don't se...

Visitor

I was using Spotify on my Windows PC and I noticed I had two Starred playlists for some reason. One acted as a normal Starred album and one as a normal user-created playlist in a reversed song order....

395 Views

0 replies

0 likes

  • 395 Views
  • 0 replies
  • 0 likes

slow playback

Hi,I have spotify app on my nexus 4 lollipop and I have a good connection speed .. 20 Mbps and ping around 40.But playback is very very slow, as if connection speed is low.I called my ISP many times, thinking that there's a problem with connection sp...

Regular

Hi, I have spotify app on my nexus 4 lollipop and I have a good connection speed .. 20 Mbps and ping around 40. But playback is very very slow, as if connection speed is low. I called my ISP m...

1129738315

Newbie

2464 Views

11 replies

0 likes

  • 2464 Views
  • 11 replies
  • 0 likes

javascript

I want to buy premium and when entering data give below and tell me that I need to activate javascript to continue the flow of buying someone can help ?

Newbie

I want to buy premium and when entering data give below and tell me that I need to activate javascript to continue the flow of buying someone can help ?

506 Views

0 replies

0 likes

  • 506 Views
  • 0 replies
  • 0 likes

You appear to be loging in from a different country.

Hi,I am getting the you appear to be loging in from a different country when trying to sign in through my Facebook account.I have not used spotify or Facebook for some months but have been living in the same country since last using spotify. I did lo...

Casual Listener

Hi, I am getting the you appear to be loging in from a different country when trying to sign in through my Facebook account. I have not used spotify or Facebook for some months but have been living...

Hg7

Casual Listener

484 Views

1 replies

0 likes

  • 484 Views
  • 1 replies
  • 0 likes

Not downloading to sd card on 6.0 this is silly

I tried everything like other posters but to no avail .. Ther ewas a fix for moto x pure .. But it only works on one phone i have ..and its not really a solution ...64gb empty card .fresh installs chosonf extreme quality .. Nothing worked .. Not only...

Newbie

I tried everything like other posters but to no avail .. Ther ewas a fix for moto x pure .. But it only works on one phone i have ..and its not really a solution ...64gb empty card .fresh installs ch...

299 Views

0 replies

0 likes

  • 299 Views
  • 0 replies
  • 0 likes

Cuenta Premium

Realiza mi pago para premiun de $99.00 por un mes y me sigue apareciendo la version gratis

Newbie

Realiza mi pago para premiun de $99.00 por un mes y me sigue apareciendo la version gratis

379 Views

0 replies

0 likes

  • 379 Views
  • 0 replies
  • 0 likes

Deleting music for real. Android device.

Cleared Cache. Go to my music and everything is still there. How do i truly delete music?! I want to all of it gone. Its becoming a mess and I want to start from scratch.

Casual Listener

Cleared Cache. Go to my music and everything is still there. How do i truly delete music?! I want to all of it gone. Its becoming a mess and I want to start from scratch.

user-removed

Not applicable

524 Views

3 replies

0 likes

  • 524 Views
  • 3 replies
  • 0 likes

Memoria del telefono

No me deja seguir descargando música porque dice que me queda poco espacio en la memoria del teléfono, quisiera saber donde queda guardada la música como para que me ocupe la memoria del celular??

Newbie

No me deja seguir descargando música porque dice que me queda poco espacio en la memoria del teléfono, quisiera saber donde queda guardada la música como para que me ocupe la memoria del celular??

352 Views

0 replies

0 likes

  • 352 Views
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need help!!

I had spotify for a year, could not pay so stopped and now I want it back, went to get premium for the student price and was charged TWICE AND STILL DONT HAVE PREMIUM!! WHAT DO I NEED TO DO TO GET REFUND AND GET PREMIUM?!

Casual Listener

I had spotify for a year, could not pay so stopped and now I want it back, went to get premium for the student price and was charged TWICE AND STILL DONT HAVE PREMIUM!! WHAT DO I NEED TO DO TO GET RE...

307 Views

0 replies

0 likes

  • 307 Views
  • 0 replies
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Library sync issues?

I've just tried coming back to Spotify because I've almost had it with my other music apps with things like random songs missing from albums or taking music away from the catalog. When I log in on the web app I can see a library full or artists that ...

Newbie

I've just tried coming back to Spotify because I've almost had it with my other music apps with things like random songs missing from albums or taking music away from the catalog. When I log in on th...

327 Views

0 replies

0 likes

  • 327 Views
  • 0 replies
  • 0 likes

Google voice commands for playing an album in order

Whenever I ask Google to play a certain album, it initially tries to play the top songs of the album. I think it would be better to play it in order based on this command, as I would assume this would be the intent of most people. Or maybe it's just ...

Casual Listener

Whenever I ask Google to play a certain album, it initially tries to play the top songs of the album. I think it would be better to play it in order based on this command, as I would assume this woul...

edwardsprague

Newbie

1101 Views

1 replies

4 likes

  • 1101 Views
  • 1 replies
  • 4 likes

Offline on mutliple devices - set only one device to download offline playlists

Hi guys, I have Spotify premimum on my iPod and Samsung S6 edge. I use my iPod on the bus etc so I need it to download songs/playlists for offline use. I only want to use spotify on my phone for when I'm within wifi range and don't have my iPod with ...

Newbie

Hi guys,   I have Spotify premimum on my iPod and Samsung S6 edge. I use my iPod on the bus etc so I need it to download songs/playlists for offline use. I only want to use spotify on my phone...

673 Views

0 replies

0 likes

devices
multiple
Playlists
  • 673 Views
  • 0 replies
  • 0 likes

HELP.

I got logged out of my Spotify & had to log back in, I don't remember my username or my password so this is a problem. & I didn't use my regular email to make this account. I paid for Spotify so how can I cancel it?

Visitor

I got logged out of my Spotify & had to log back in, I don't remember my username or my password so this is a problem. & I didn't use my regular email to make this account. I paid for Spotify...

332 Views

0 replies

0 likes

  • 332 Views
  • 0 replies
  • 0 likes

Spotify app crashes while playing on PC

Hello guys I start music on my pc and then I open spotify app on my note 3 android 5.0 to control music or volume but it crashes and it can't recover it self . I had to force close on task messenger and run it again and some times I do that for 3 tim...

Regular

Hello guys I start music on my pc and then I open spotify app on my note 3 android 5.0 to control music or volume but it crashes and it can't recover it self .   I had to force close on task m...

sereffgonultas

Regular

1986 Views

14 replies

0 likes

  • 1986 Views
  • 14 replies
  • 0 likes

Downloaded music deleting automatically and randomly

I had this issue about a month ago and then it stopped. Spotify seems to randomly delete the music I've downloaded onto my phone. I've done everything short of a full factory reset of my phone. I've cleared off the music and redownloaded it, reinstal...

Newbie

I had this issue about a month ago and then it stopped. Spotify seems to randomly delete the music I've downloaded onto my phone. I've done everything short of a full factory reset of my phone. I've ...

476 Views

0 replies

0 likes

Deleting
  • 476 Views
  • 0 replies
  • 0 likes

Solved!! Unable to open spotify on my Samsung S5 since the last update.

The app loads into the new feature "running" window, then when I tap done or wait about 5 seconds the app crashes. I've tried downloading the newest beta and reinstalling the app multiple times with 2 different facebook accounts and nothing works, I ...

Visitor

The app loads into the new feature "running" window, then when I tap done or wait about 5 seconds the app crashes. I've tried downloading the newest beta and reinstalling the app multiple times with ...

pm83

Casual Listener

1052 Views

4 replies

0 likes

  • 1052 Views
  • 4 replies
  • 0 likes

Lost Android

Hello,How do I recover my playlists since I lost my cell phone and they were all loaded to the cell under my Spotify account, how do I recover them online?

Newbie

Hello, How do I recover my playlists since I lost my cell phone and they were all loaded to the cell under my Spotify account, how do I recover them online?

driveflanger

Community Legend

467 Views

1 replies

0 likes

  • 467 Views
  • 1 replies
  • 0 likes

Streaming separate play lists on family plan

I added my wife to my family plan but we cannot listen to different play lists at the same time on separate devices...she listens at work and I listen at home. I would like to resolve this. Please respond by e-mail or text. Thank you

Casual Listener

I added my wife to my family plan but we cannot listen to different play lists at the same time on separate devices...she listens at work and I listen at home. I would like to resolve this. Please re...

439 Views

0 replies

0 likes

Oldmanbarney
  • 439 Views
  • 0 replies
  • 0 likes