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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

211673 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 211673 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

562591 Views

78 replies

3 likes

  • 562591 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Alonegamer

Visitor

464154 Views

575 replies

39 likes

Account
Free
  • 464154 Views
  • 575 replies
  • 39 likes

charged for premium but I don't have it

I was charged for premium and it does not work on my Spotify account.

Newbie

I was charged for premium and it does not work on my Spotify account.

Nico

Community Legend

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

Spotify offline mode

Hello, since Thursday my spotify goes in offline mode just a few seconds after I start the app. This happens on my Android Smartphone (HTC One Mini 2) and my iPad mini 3. It happens in 4G and WiFi. All my downloaded songs are deleted and I can't stre...

Newbie

Hello,   since Thursday my spotify goes in offline mode just a few seconds after I start the app. This happens on my Android Smartphone (HTC One Mini 2) and my iPad mini 3. It happens in 4G an...

288 Views

0 replies

0 likes

  • 288 Views
  • 0 replies
  • 0 likes

Playing is not all available when away from wifi

I was under the impression that having Spotify premium entitled you to music when away from wifi and no data. My playlist is only playing 5 out of 20 songs saved the others are being shaded out on the list when away. When I am home it plays them all ...

Casual Listener

I was under the impression that having Spotify premium entitled you to music when away from wifi and no data. My playlist is only playing 5 out of 20 songs saved the others are being shaded out on th...

jean3601

Community Legend

794 Views

6 replies

0 likes

  • 794 Views
  • 6 replies
  • 0 likes

Can't choose any song on ASUS tablet

Since 3 recent updates (4.1, 4.2 and 4.3), I can not freely choose songs in the playlists or album anymore. If I downgrade to version 4.0, I still choose and play songs normally. I'm using ASUS Memo pad HD7 Tablet with Spotify free account.

Casual Listener

Since 3 recent updates (4.1, 4.2 and 4.3), I can not freely choose songs in the playlists or album anymore. If I downgrade to version 4.0, I still choose and play songs normally. I'm using ASUS Memo ...

sffkdsa89

Music Fan

548 Views

1 replies

0 likes

  • 548 Views
  • 1 replies
  • 0 likes

Language issues

Hi, I've been using the mobile app free for quite some time and am thinking about getting premium. However whenever I click on the get premium link in-app it takes me to the page but it is in Italian rather than English. I went on holiday to Italy in...

Newbie

Hi, I've been using the mobile app free for quite some time and am thinking about getting premium. However whenever I click on the get premium link in-app it takes me to the page but it is in Italian...

356 Views

0 replies

0 likes

  • 356 Views
  • 0 replies
  • 0 likes

How to show all "downloaded" songs?

If I have some songs downloaded for offline play from various playlists, is there a list where I can view all songs I've downloaded? Thank you.

Newbie

If I have some songs downloaded for offline play from various playlists, is there a list where I can view all songs I've downloaded? Thank you.

385 Views

0 replies

1 likes

  • 385 Views
  • 0 replies
  • 1 likes

finding a song

Hello there. Really need help! Looking for "Jon Bellion- Woke the f**k up" but it's not showing. His other songs do but not that one. Someone I met in the states said they found the same song straight away but my searches have come up empty! Please h...

Casual Listener

Hello there. Really need help! Looking for "Jon Bellion- Woke the f**k up" but it's not showing. His other songs do but not that one. Someone I met in the states said they found the same song straigh...

jonasherdegen

Community Legend

496 Views

1 replies

0 likes

  • 496 Views
  • 1 replies
  • 0 likes

Save data on sd card with Honor 6

Hi,I have a new Honor 6 phone and a Spotify Premium account. I try to setting spotify for downloading playlist on external sd card but the option "clear cache and all data" not work on my phone and my phone memory is full with 6 album.I hope that you...

Casual Listener

Hi, I have a new Honor 6 phone and a Spotify Premium account. I try to setting spotify for downloading playlist on external sd card but the option "clear cache and all data" not work on my phone and...

Jon_UK

Roadie

1110 Views

3 replies

1 likes

external
Honor 6
sd card
  • 1110 Views
  • 3 replies
  • 1 likes

Ajuda com APP para Android!

Desculpem por estar postando em portugês aqui, mas gostaria que alguém me tirasse uma dúvida! Eu estou prestes a sair do iOS e voltar para o Amdroid, uma vez que após atualizar para a versão 9 minhas experiências foram ruins... Minha pergunta é sobre...

Music Fan

  Desculpem por estar postando em portugês aqui, mas gostaria que alguém me tirasse uma dúvida!   Eu estou prestes a sair do iOS e voltar para o Amdroid, uma vez que após atualizar para ...

411 Views

0 replies

0 likes

  • 411 Views
  • 0 replies
  • 0 likes

Save data on sd card with Honor 6

Hi,I have a new Honor 6 phone and a Spotify Premium account. I try to setting spotify for downloading playlist on external sd card but the option "clear cache and all data" not work on my phone and my phone memory is full with 6 album.I hope that you...

Casual Listener

Hi, I have a new Honor 6 phone and a Spotify Premium account. I try to setting spotify for downloading playlist on external sd card but the option "clear cache and all data" not work on my phone and...

474 Views

0 replies

0 likes

  • 474 Views
  • 0 replies
  • 0 likes

Solved!! Not able to sync android

Hello, i´m a premium member and are unable to synch my playlists on my android device. Both my phone and my pc are connected to the same Wifi network, i have the latest version of the app and got everything connected properly. Yet my phone won´t show...

Casual Listener

Hello,   i´m a premium member and are unable to synch my playlists on my android device. Both my phone and my pc are connected to the same Wifi network, i have the latest version of the app ...

ziGno

Newbie

14097 Views

26 replies

0 likes

  • 14097 Views
  • 26 replies
  • 0 likes

Duda de playlist offline

Que tal, tengo spotify premium, realice un par de playlist offline en mi computadora, pero al momento que las quise escuchar en mi celular no están disponibles, MI DUDA es necesario que también las descargue en mi celular?

Casual Listener

Que tal, tengo spotify premium, realice un par de playlist offline en mi computadora, pero al momento que las quise escuchar en mi celular no están disponibles, MI DUDA es necesario que también las d...

342 Views

0 replies

0 likes

  • 342 Views
  • 0 replies
  • 0 likes

Spotify won't open on my Samsung S5

Hi, I am a paying customer with Spotify premium however when I try and open it, it crashes straight away. I have tried deleting it and reinstalling but that doesn't work. I've cleared all the data in my settings and deleted lots of apps to make sure ...

Newbie

Hi, I am a paying customer with Spotify premium however when I try and open it, it crashes straight away. I have tried deleting it and reinstalling but that doesn't work. I've cleared all the data in...

Nakitakopp

Regular

2170 Views

12 replies

0 likes

Crash
Samsung S5
  • 2170 Views
  • 12 replies
  • 0 likes

No se activó Premium

Ayer hace 24 horas exactamente fui al oxxo a activar la suscripción para la promo de tres mese pero hasta ahorita sigo con la versión Free y no es problema del celular por que en la pc también me aparece así, alguien sabe que se puede hacer aquí? Ya ...

Newbie

Ayer hace 24 horas exactamente fui al oxxo a activar la suscripción para la promo de tres mese pero hasta ahorita sigo con la versión Free y no es problema del celular por que en la pc también me apa...

344 Views

0 replies

2 likes

Premium
  • 344 Views
  • 0 replies
  • 2 likes

Offline Music disappeard after Spotify upgrade

So I got a new update / version of Spotify Premium and now all albums which I downloaded for offline listening need to be downloaded again... ????? Why is that - this is so kicking-the-user-in-his-butt-and-spit-him-in-the-face kind of functionality

Newbie

So I got a new update / version of Spotify Premium and now all albums which I downloaded for offline listening need to be downloaded again... ????? Why is that - this is so kicking-the-user-in-his-bu...

329 Views

0 replies

0 likes

  • 329 Views
  • 0 replies
  • 0 likes

Note 5 - Available offline sync kills WiFi connection

So I just got a Galaxy Note 5. I've noticed that if I'm on wifi and I try to sync any of my playlists to be available offline, it kills the wifi connection for the entire phone until I toggle wifi off and on. I can sync over mobile data, but that tak...

Newbie

So I just got a Galaxy Note 5. I've noticed that if I'm on wifi and I try to sync any of my playlists to be available offline, it kills the wifi connection for the entire phone until I toggle wifi of...

334 Views

0 replies

0 likes

  • 334 Views
  • 0 replies
  • 0 likes

Crash and chaehed twice

I was signing up for student premuim when it crashed and charged me twice and I still am not on premium.

Newbie

I was signing up for student premuim when it crashed and charged me twice and I still am not on premium.

242 Views

0 replies

0 likes

  • 242 Views
  • 0 replies
  • 0 likes

Skipping a song on a playlist or album while shuffle is on shuffles all the songs again.

As the title says, when I'm listening to anything on shuffle, if I skip a song, the entire order of songs is shuffled again. This happens anytime I skip while shuffle is on. I want it to shuffle the playlist once, and then if I skip a song, just cont...

Newbie

As the title says, when I'm listening to anything on shuffle, if I skip a song, the entire order of songs is shuffled again. This happens anytime I skip while shuffle is on. I want it to shuffle the ...

djmikeystrange

Roadie

921 Views

1 replies

0 likes

  • 921 Views
  • 1 replies
  • 0 likes

app quits when playing with headphones

when I play the app with headphones it keeps quit playing after a few songs. android version 5.1.1 LG Volt 2

Newbie

when I play the app with headphones it keeps quit playing after a few songs.  android version 5.1.1  LG Volt 2

301 Views

0 replies

1 likes

  • 301 Views
  • 0 replies
  • 1 likes

Offline music gone but all still huge

1 - I forgot to pay for premium so all my offline music was unavailable2 - I immediately pay for premium again3 - all my offline music was gone but the app is still over 3gb like before.4 - now the app is re downloading again all the music.Is this no...

Regular

1 - I forgot to pay for premium so all my offline music was unavailable 2 - I immediately pay for premium again 3 - all my offline music was gone but the app is still over 3gb like before. 4 - now...

259 Views

0 replies

0 likes

  • 259 Views
  • 0 replies
  • 0 likes