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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42480 Views
  • 65 replies
  • 25 likes
  • 42480 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878030 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878030 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26364 Views
  • 4 replies
  • 0 likes
  • 26364 Views
  • 4 replies
  • 0 likes

Spotify no longer working with Ford Sync.

Hi all, After the recent wave of Spotify updates I've found that it now fails to function right with my Ford in-car SYNC system. The system detects the app on my phone, I launch but the Spotify app fails to switch into this mode (switches the UI to t...

  • Casual Listener
  • Hi all,   After the recent wave of Spotify updates I've found that it now fails to function right with my Ford in-car SYNC system. The system detects the app on my phone, I launch but the Spot...
  • 598 Views
  • 0 replies
  • 1 likes
  • 598 Views
  • 0 replies
  • 1 likes

Lock screen buttons

Hi, I love using Spotify on android but there are one thing that frustrate me, there are buttons for pause/play and next song but what about previous song if i want to listen to the same song one more time. I would like a previous button too.

  • Casual Listener
  • Hi,   I love using Spotify on android but there are one thing that frustrate me, there are buttons for pause/play and next song but what about previous song if i want to listen to th...
  • Daniel
  • Community Legend
  • 381 Views
  • 3 replies
  • 0 likes
  • 381 Views
  • 3 replies
  • 0 likes

Spotify

My songs are saved in the sd card, but when i try to listen to music in the app, the app shows that there isn't musics saved, and i have to save always that this appears

  • Newbie
  • My songs are saved in the sd card, but when i try to listen to music in the app, the app shows that there isn't musics saved, and i have to save always that this appears
  • Nico
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Chromecast Help Android! Please help

Hi, I'm told I can Chromecast from my Android phone to my Andriod TV.....I use Chromecast from my phone to TV with other applications, so I know it works, However.....I use the App on my phone, click on Devices Available and my TV isn't listed....so ...

  • Casual Listener
  • Hi,   I'm told I can Chromecast from my Android phone to my Andriod TV.....I use Chromecast from my phone to TV with other applications, so I know it works, However.....I use the App on my pho...
  • Jondroids
  • Music Fan
  • 415 Views
  • 2 replies
  • 0 likes
  • 415 Views
  • 2 replies
  • 0 likes

Won't Connect to Chromecast v1

Was working fine casting to Chromecast v1 yesterday, now it just gets to the black and white Spotify loading screen, then just reverts back to the backdrop screen. I've reset Chromecast, reset router, and phone. Note 3. Still not working, Spotify rad...

  • Music Fan
  • Was working fine casting to Chromecast v1 yesterday, now it just gets to the black and white Spotify loading screen, then just reverts back to the backdrop screen. I've reset Chromecast, reset router...
  • Daniel
  • Community Legend
  • 1297 Views
  • 2 replies
  • 0 likes
  • Chromecast Android
  • 1297 Views
  • 2 replies
  • 0 likes

My 30-day premium trial is expired, but I still have my premium?

My premium expired last Oct 21. I noticed that my account is not in basic and and it's still updating my music until now. I was really concerned about it because I might end up in a bad situation. I tried to log out and and remove the app, but it did...

  • Newbie
  • My premium expired last Oct 21. I noticed that my account is not in basic and and it's still updating my music until now. I was really concerned about it because I might end up in a bad situation. I ...
  • Daniel
  • Community Legend
  • 1223 Views
  • 1 replies
  • 0 likes
  • 1223 Views
  • 1 replies
  • 0 likes

Diana Krall song won't play

Walk On By the Diana Krall doesn't work....the rest of the album does...what gives?

  • Casual Listener
  • Walk On By the Diana Krall doesn't work....the rest of the album does...what gives?
  • johnnyversaille
  • Casual Listener
  • 592 Views
  • 2 replies
  • 0 likes
  • 592 Views
  • 2 replies
  • 0 likes

sound distortion

Hello, I have a Google Nexus 5 and since I downloaded the new operating system last week there is considerable sound distortion during the songs on my playlists. I've checked the earphones and they work fine in other devices, also the phone plays mus...

  • Casual Listener
  • Hello,   I have a Google Nexus 5 and since I downloaded the new operating system last week there is considerable sound distortion during the songs on my playlists. I've checked the earphones a...
  • jwandrews81
  • Casual Listener
  • 951 Views
  • 2 replies
  • 1 likes
  • 951 Views
  • 2 replies
  • 1 likes

trouble with continuous listening to songs

I just updated my sportify app on my sony xperia z2, but for some reason, my music won't go to the next song when the song i started with ended. This happens only (I think) with songs that aren't from spotify. If i want to go to the next song i have ...

  • Newbie
  • I just updated my sportify app on my sony xperia z2, but for some reason, my music won't go to the next song when the song i started with ended. This happens only (I think) with songs that aren't fro...
  • bjornfers
  • Casual Listener
  • 6906 Views
  • 39 replies
  • 3 likes
  • 6906 Views
  • 39 replies
  • 3 likes

Cannot log in on app

I recently re-download ed spotify after a long time without it. My original account was connected to Facebook with the email (address removed). After re-downloading the app I've been unable to log into it. Whenever I hit log in through Facebook it sa...

  • Casual Listener
  • I recently re-download ed spotify after a long time without it. My original account was connected to Facebook with the email (address removed). After re-downloading the app I've been unable to log in...
  • Daniel
  • Community Legend
  • 494 Views
  • 1 replies
  • 0 likes
  • 494 Views
  • 1 replies
  • 0 likes

The autumn offering

All the sudden I can't listen to the autumn offering they are still on Spotify but I can't get to their music, why?

  • Newbie
  • All the sudden I can't listen to the autumn offering they are still on Spotify but I can't get to their music, why?
  • Daniel
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Music

All my music is gone!!

  • Newbie
  • All my music is gone!!
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

No puedo accesar nuevamente a mi suscripciòn en Premium

En un plan con Movistar tengo S Premium gratis y lo habìa tenido en mi cel anterior (un Sony), pero me lo robaron y comprè otro cel (Alcatel) y ya no puedo entrar a mi cuenta Premium. No me lo han podido arreglar en atenciòn a clientes. Me dijeron un...

  • Newbie
  • En un plan con Movistar tengo S Premium gratis y lo habìa tenido en mi cel anterior (un Sony), pero me lo robaron y comprè otro cel (Alcatel) y ya no puedo entrar a mi cuenta Premium. No me lo han po...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Next song does not play on Sony z5 compaqt

Have saved playlist to phone and using mobile data as well but Spotify will only play one song then stops and will not play next song works fine on my android tablet but not on my phone

  • Newbie
  • Have saved playlist to phone and using mobile data as well but Spotify will only play one song then stops and will not play next song works fine on my android tablet but not on my phone
  • Shaunmcgrath-gb
  • Casual Listener
  • 394 Views
  • 2 replies
  • 0 likes
  • 394 Views
  • 2 replies
  • 0 likes

Spotify doesn't work in Wifi

Hello dear forumI'm getting mighty desperate:I've recently bought the Samsung Galaxy Tab S (newest firmware update) and wanted to install Spotify. This has worked well, but I can not log in an existing WLAN connection. In other WLAN networks it works...

  • Visitor
  • Hello dear forum I'm getting mighty desperate: I've recently bought the Samsung Galaxy Tab S (newest firmware update) and wanted to install Spotify. This has worked well, but I can not log in a...
  • theprev7
  • Casual Listener
  • 3239 Views
  • 11 replies
  • 2 likes
  • 3239 Views
  • 11 replies
  • 2 likes

why free?

i want to use my premium account to my new phone bec i broke the previous one, but spotify is giving me an option to go on premium again? why?

  • Casual Listener
  • i want to use my premium account to my new phone bec i broke the previous one, but spotify is giving me an option to go on premium again? why?
  • Daniel
  • Community Legend
  • 302 Views
  • 3 replies
  • 0 likes
  • 302 Views
  • 3 replies
  • 0 likes

Troubleshout on 5Ghz Network

Hello everybody, I face a problem with Spotify since i have changed my router, now the network in house is 5Ghz.My phone is a Nexus 5 (not a 2015, the first one) and i'm connected to this network, i can browse internet, play internet games but when i...

  • Casual Listener
  • Hello everybody,   I face a problem with Spotify since i have changed my router, now the network in house is 5Ghz. My phone is a Nexus 5 (not a 2015, the first one) and i'm connected to ...
  • galinier
  • Casual Listener
  • 1452 Views
  • 2 replies
  • 0 likes
  • 1452 Views
  • 2 replies
  • 0 likes

Streaming from Laptop to Mobile - does this use data on mobile

I've got Spotify running on my laptop. With the recent capability to stream on multiple devices, I now see a pop-up on my phone saying Spotify is running on device XXXXX. If I then choose to listen on my phone, does this use phone data? Or is the dat...

  • Newbie
  • I've got Spotify running on my laptop.  With the recent capability to stream on multiple devices, I now see a pop-up on my phone saying Spotify is running on device XXXXX.  If I then c...
  • Daniel
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes