Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi, I have a lot of local files that I would like to play on Spotify on Android. I saw that there was a possibility to add local files to a playlist from your computer and then sync that playlist offline to your phone. I tried that and that worked fi...
Hi, I have a lot of local files that I would like to play on Spotify on Android. I saw that there was a possibility to add local files to a playlist from your computer and then sync that pla...
Casual Listener
413 Views
1 replies
0 likes
So I'm fairly new to premium. And I was just starting to love it until about 15 minutes ago.I was going through my list of songs under "Your Library" and I thought by hitting "Available Offline" it would play my songs I have there when I had no servi...
So I'm fairly new to premium. And I was just starting to love it until about 15 minutes ago. I was going through my list of songs under "Your Library" and I thought by hitting "Available Offline" ...
Community Legend
602 Views
4 replies
1 likes
For the last few months, everytime I have clicked on Notification Settings to edit some individual settings, I've been getting the same "Sorry, we couldn't save your settings. Please try again later" message. I haven't reported it until now because i...
For the last few months, everytime I have clicked on Notification Settings to edit some individual settings, I've been getting the same "Sorry, we couldn't save your settings. Please try again ...
Newbie
1775 Views
3 replies
0 likes
All of a sudden, after the 2 recent updates, I've had to save albums over and over again. It's like it keeps erasing it. Then I tried just downloading to make available offline and it Erased it from my storage.What the heck is going on?I'm paying for...
All of a sudden, after the 2 recent updates, I've had to save albums over and over again. It's like it keeps erasing it. Then I tried just downloading to make available offline and it Erased it from ...
Casual Listener
796 Views
4 replies
0 likes
This is how my lock screen looks like when spotify is playing. How can I make the playback button show up?I have a Galaxy S5 running the Android 5.0 and my spotify is premium.
This is how my lock screen looks like when spotify is playing. How can I make the playback button show up? I have a Galaxy S5 running the Android 5.0 and my spotify is premium.
228 Views
0 replies
0 likes
Hello, I have had a problem with the Spotify widget on the s5's lockscreen since I got it. I am in the lawn business and like to keep my phone in my jeans pocket, which after sweating from work (Texas heat), would cause the widgets pause, skip, or ex...
Hello, I have had a problem with the Spotify widget on the s5's lockscreen since I got it. I am in the lawn business and like to keep my phone in my jeans pocket, which after sweating from work (Texa...
350 Views
0 replies
0 likes
I can't find a playlist that my friend has on my PS4, I know for sure that I am following them both, I just cannot find this playlist, and neither can he on HIS PS4, we don't know what to do.
I can't find a playlist that my friend has on my PS4, I know for sure that I am following them both, I just cannot find this playlist, and neither can he on HIS PS4, we don't know what to do.
Casual Listener
335 Views
4 replies
0 likes
Song is playing after being downloaded and there is no sound, volume is up on phone and in app tried to log out and log back in, still no sound????
Song is playing after being downloaded and there is no sound, volume is up on phone and in app tried to log out and log back in, still no sound????
218 Views
0 replies
0 likes
Ayuda
Ayuda
Community Legend
294 Views
1 replies
0 likes
The problemI downloaded the songs my clicking make playlist availible offline. Green arrows appear everywhere. Once I disconnect all my internet functions it won't play. Also if I put the offline mode on before disconnecting the internet, the songs w...
The problem I downloaded the songs my clicking make playlist availible offline. Green arrows appear everywhere. Once I disconnect all my internet functions it won't play. Also if I put the offline m...
956 Views
0 replies
0 likes
Spotify yaklasik 5 aydır abone olarak kullaniyorum. Daha önce olmayan bisey olmaya başladı. Kendi kendine programı kapatıyor. Müzik açıyorum. Tuş kilitliyorum herhangi bi uygulama acık degil fakat kapatıyo ve üst üste yapıyor.
Spotify yaklasik 5 aydır abone olarak kullaniyorum. Daha önce olmayan bisey olmaya başladı. Kendi kendine programı kapatıyor. Müzik açıyorum. Tuş kilitliyorum herhangi bi uygulama acık degil fakat ka...
Casual Listener
87515 Views
10 replies
46 likes
Every time I open spotify on my Android, my offline music downloads again. Anyone know what that's about?
Every time I open spotify on my Android, my offline music downloads again. Anyone know what that's about?
398 Views
0 replies
0 likes
The songs will play great for 4 or 5, then start to pause, it could be once a song, or multiple times a song. it can last anywhere from 1 sec to 30 seconds. If i replay the song, it will not skip in the same place. I have uninstalled, deleted cache, ...
The songs will play great for 4 or 5, then start to pause, it could be once a song, or multiple times a song. it can last anywhere from 1 sec to 30 seconds. If i replay the song, it will not ski...
Roadie
361 Views
1 replies
0 likes
Hi there, i'm using a yamaha receiver to play spotify songs with connect. That's working great. But since a few weeks i sometimes get a notification in my android phone that spotify is playing a song on my receiver ... but i'm at my office, not at ho...
Hi there, i'm using a yamaha receiver to play spotify songs with connect. That's working great. But since a few weeks i sometimes get a notification in my android phone that spotify is playi...
353 Views
0 replies
0 likes
This is the first (noticeable?) bug I've encountered using Spotify on Android. I can't see all my saved albums in the Albums screen. I just see my one latest saved album. Tried resaving an album I had saved before and it appears there now but the oth...
This is the first (noticeable?) bug I've encountered using Spotify on Android. I can't see all my saved albums in the Albums screen. I just see my one latest saved album. Tried resaving an album I ha...
342 Views
0 replies
0 likes
Hi all,I'm running Spotify on a Sony Xperia Z3 Compact with Android Lollipop.For some reason, everytime an ad plays it comes on early, stopping my song early and sometimes halfway through.I also have an issue where with the "watch now for 30 minutes ...
Hi all, I'm running Spotify on a Sony Xperia Z3 Compact with Android Lollipop. For some reason, everytime an ad plays it comes on early, stopping my song early and sometimes halfway through. ...
Newbie
1132 Views
1 replies
0 likes
Hi there.Used to be running every morning. Recently notice that iPhone does have the Running track that will based on the tempo of your step. But how come android doesn't have that function in the apps????
Hi there. Used to be running every morning. Recently notice that iPhone does have the Running track that will based on the tempo of your step. But how come android doesn't have that function in th...
Community Legend
605 Views
1 replies
0 likes
How can I access the list of new album releases from various artists. This was possible before the Artists Radio feature was added. Right now I can only access the list of albums created from one single artists rather than compilation albums.
How can I access the list of new album releases from various artists. This was possible before the Artists Radio feature was added. Right now I can only access the list of albums created from one sin...
Regular
1336 Views
3 replies
0 likes
Hi,Everytime i try to download a playlist on to my Samsung Galaxy S4 it gets to about 60-70% and it then crashes my phone causing it to restart.I tried deleting the cache and that didnt work, i also uninstalled and did a fresh install that didnt work...
Hi, Everytime i try to download a playlist on to my Samsung Galaxy S4 it gets to about 60-70% and it then crashes my phone causing it to restart. I tried deleting the cache and that didnt work, i a...
Regular
1287 Views
3 replies
0 likes
When I downloaded the new update for Spotify I got after every track I played immediately a suggested song. So I closed the app and tried it again. Now the suggested song was gone and replaced by a song from the playlist instead. This happend to me l...
When I downloaded the new update for Spotify I got after every track I played immediately a suggested song. So I closed the app and tried it again. Now the suggested song was gone and replaced by a s...
564 Views
0 replies
0 likes
