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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839750 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839750 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13611 Views
  • 1 replies
  • 0 likes
  • 13611 Views
  • 1 replies
  • 0 likes

Equalizer is broken

My spotify equalizer doesn't react to any commands. It's on the latest setting that I set

  • Casual Listener
  • My spotify equalizer doesn't react to any commands. It's on the latest setting that I set
  • Daniel
  • Community Legend
  • 267 Views
  • 3 replies
  • 0 likes
  • 267 Views
  • 3 replies
  • 0 likes

won't finish the install from android app store

I have used it a lot, then the other day all **bleep** was grey and wouldn't start. So I uninstalled it and when I was about to reinstall it spotify just loading the install meter but never finished. I have searched in file manager but I can't find a...

  • Newbie
  • I have used it a lot, then the other day all **bleep** was grey and wouldn't start. So I uninstalled it and when I was about to reinstall it spotify just loading the install meter but never finished....
  • Daniel
  • Community Legend
  • 6631 Views
  • 1 replies
  • 0 likes
  • 6631 Views
  • 1 replies
  • 0 likes

Spotify works only when is wifi conected samsung galaxy s3 LTE

Hi I have premium wersion spotify on my Samsung galaxy s3 LTE and applicaton work only when is wifi conected on Lte app is crash always, music plays 20 s and stop. I cant tap next song and pause i cant do anything... i try reinstall app and change in...

  • Casual Listener
  • Hi  I have premium wersion spotify on my Samsung galaxy s3 LTE and applicaton work only when is wifi conected on Lte app is crash always, music plays 20 s and stop. I cant tap next song and pau...
  • Daniel
  • Community Legend
  • 952 Views
  • 5 replies
  • 0 likes
  • 952 Views
  • 5 replies
  • 0 likes

stops playing mid track

I have read your tech page about catch reinstalling and did battery thing to I have a Samsung galaxy light just got it two days ago. I have plenty of memory and am on Wi-Fi at home so I think theres a bug in the program.

  • Newbie
  • I have read your tech page about catch reinstalling and did battery thing to I have a Samsung galaxy light just got it two days ago. I have plenty of memory and am on Wi-Fi at home so I think theres ...
  • Daniel
  • Community Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • Android 4.4.2
    stops playing
  • 355 Views
  • 1 replies
  • 0 likes

No more Spotify App for Galaxy Tab GT-P1000

Which Spotify App version is the last one that works for this Galaxy Tab and where can i get it?

  • Casual Listener
  • Which Spotify App version is the last one that works for this Galaxy Tab and where can i get it?
  • liftwartbertl
  • Casual Listener
  • 738 Views
  • 4 replies
  • 0 likes
  • 738 Views
  • 4 replies
  • 0 likes

Polishing the Android Kitkat/Lollipop UI

Moved to ideas. Sorry. How do I erase this?

  • Casual Listener
  • Moved to ideas. Sorry. How do I erase this?
  • Daniel
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Offline mode broken on Android 4.4.2/Galaxy S4

After I upgraded to Android 4.4.2 on my Galaxy S4, my offline mode stopped working (starts downloading, stops after 30 or so songs are removed, then removes all files) in my spotify phone client. Offline mode works perfectly on my laptop). I even uni...

  • Music Fan
  • After I upgraded to Android 4.4.2 on my Galaxy S4, my offline mode stopped working (starts downloading, stops after 30 or so songs are removed, then removes all files) in my spotify phone client. &nb...
  • Nadja_1978
  • Regular
  • 1416 Views
  • 5 replies
  • 0 likes
  • 1416 Views
  • 5 replies
  • 0 likes

Solved!! Set laps between peaces of music

Hi, Is it possible to set more time space between pieces of music when they play ? I use my playlist for dancing and we need some time before the next peace plays and so on. Thank you. pml001 Paris

  • Music Fan
  • Hi, Is it possible to set more time space between pieces of music when they play ? I use my playlist for dancing and we need some time before the next peace plays and so on. Thank you. &...
  • Daniel
  • Community Legend
  • 287 Views
  • 2 replies
  • 0 likes
  • 287 Views
  • 2 replies
  • 0 likes

Android App / Mobile Enhancement: Downloaded Albums Tab or something like this

Hello Spotify-Team, please add in your Mobile App an Tab "Downloaded Playlists" or "Syncronised Titles" . This is really annoying when you have a lot of Playlists or Albums in your Collection and you must scroll to the moon... to find your Downloaded...

  • Newbie
  • Hello Spotify-Team,   please add in your Mobile App an Tab "Downloaded Playlists" or "Syncronised Titles" . This is really annoying when you have a lot of Playlists or Albums in your Co...
  • Daniel
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

mobile phone app

I went from being a premium member to a free member because I had to change my credit card number. now I can't even access the free portion of the program does anyone know why this is happening?

  • Casual Listener
  • I went from being a premium member to a free member because I had to change my credit card number. now I can't even access the free portion of the program does anyone know why this is happening?
  • Daniel
  • Community Legend
  • 127 Views
  • 2 replies
  • 0 likes
  • 127 Views
  • 2 replies
  • 0 likes

Make more space on phone- how to delete songs

How can I erase songs I've downloaded from spotify onto my phone?

  • Newbie
  • How can I erase songs I've downloaded from spotify onto my phone?
  • Daniel
  • Community Legend
  • 1451 Views
  • 1 replies
  • 0 likes
  • 1451 Views
  • 1 replies
  • 0 likes

deaktivated facebook login username fails

Hey I've deactivated my Facebook and now I can't login to spotify because I used my Facebook how do I get a username to login with. Kind regardsBo

  • Visitor
  • Hey I've deactivated my Facebook and now I can't login to spotify because I used my Facebook how do I get a username to login with. Kind regards Bo
  • MattSuda
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

No space left on SD card

Verizon Galaxy S3 running on Android version 4.4.2 All a sudden my offline playlists I had downloaded to my SD card undownloaded. This happened twice over the span of 2 weeks. I have done a full reinstall about 5 times and the issue keeps happening. ...

  • Newbie
  • Verizon Galaxy S3 running on Android version 4.4.2   All a sudden my offline playlists I had downloaded to my SD card undownloaded. This happened twice over the span of 2 weeks. I have done ...
  • Daniel
  • Community Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

T-Mobile Android app on data says offline

Are you having trouble on your Android phone(specifically on HTC one m8) with T-Mobile's network, with the app saying offline, on data? Stay frustrated no longer! The reason this happens is because T-Mobile runs their network on IPv6, an unknown issu...

  • Casual Listener
  • Are you having trouble on your Android phone(specifically on HTC one m8) with T-Mobile's network, with the app saying offline, on data? Stay frustrated no longer! The reason this happens is because T...
  • Daniel
  • Community Legend
  • 1045 Views
  • 3 replies
  • 0 likes
  • 1045 Views
  • 3 replies
  • 0 likes

very confusing

I got premium today to my mobile...and there is instruction that: You can use Spotify to sync your own local files to the Spotify app on your Android or iOS device. Make a playlist on your computer containing music from your Local music files Connect...

  • Casual Listener
  • I got premium today to my mobile...and there is instruction that:   You can use Spotify to sync your own local files to the Spotify app on your Android or iOS device. Make a playlist on ...
  • CPI
  • Newbie
  • 393 Views
  • 2 replies
  • 0 likes
  • 393 Views
  • 2 replies
  • 0 likes

SD-Card problems

Hey! I have CAT B15Q phone. I have installed a SD card in it, but Spotify cannot find it. I know that there is another thread about this, but it does not matter if i reinstall the app - it still cant find the SD card to store my music. Instead it is ...

  • Casual Listener
  • Hey!   I have CAT B15Q phone. I have installed a SD card in it, but Spotify cannot find it. I know that there is another thread about this, but it does not matter if i reinstall the app - ...
  • rangoy
  • Regular
  • 296 Views
  • 4 replies
  • 0 likes
  • 296 Views
  • 4 replies
  • 0 likes

Family account connect to one Android for play

Hallo, I plan to use a family account with two premium-menbers. Each Member used spotify on her ouwn Android-Phone for hear music local. Can I play to all devices (connect) with my familyaccount or only to my devices? Thanks. Uwe

  • Newbie
  • Hallo,   I plan to use a family account with two premium-menbers. Each Member used spotify on her ouwn Android-Phone for hear music local. Can I play to all devices (connect) with my famil...
  • Daniel
  • Community Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

phone

Why's my spotify not playing sound it can't be the phone coz it plays on you tube and everything else apart from spotify I need help here don't know what it's doing

  • Newbie
  • Why's my spotify not playing sound it can't be the phone coz it plays on you tube and everything else apart from spotify I need help here don't know what it's doing
  • Jordi
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

My account is automatically unfollowing artists

I love spotify with every fiber of my being but an issue has occurred recently my spotify account has been automatically unfollowing artists I pay for premium so I sort of expectations that I should not have a limit or I should at least get some type...

  • Newbie
  • I love spotify with every fiber of my being but an issue has occurred recently my spotify account has been automatically unfollowing artists I pay for premium so I sort of expectations that I should ...
  • OviiiOne
  • Community Legend
  • 808 Views
  • 1 replies
  • 1 likes
  • 808 Views
  • 1 replies
  • 1 likes

Cuenta que ya no uso

Hola! Tengo una cuenta premium que ya no uso pero me siguen cobrando, cómo hago para cancelar ésa cuenta y que ya no me cobren?

  • Newbie
  • Hola! Tengo una cuenta premium que ya no uso pero me siguen cobrando, cómo hago para cancelar ésa cuenta y que ya no me cobren?
  • OviiiOne
  • Community Legend
  • 174 Views
  • 3 replies
  • 0 likes
  • 174 Views
  • 3 replies
  • 0 likes

Env: prod