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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375735 Views

541 replies

34 likes

Account
Free
  • 375735 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7538 Views

0 replies

7 likes

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[Android][Other] DANGEROUS visual commercials while using navigation/gps/google maps

Hi, I just wanted to say how dangerous it is to be forcing the user to watch an ad while they are driving/navigating. Not only are you not suppose to watch an type of video while you are driving, but to have an ad force the user to watch it while the...

Casual Listener

Hi,   I just wanted to say how dangerous it is to be forcing the user to watch an ad while they are driving/navigating. Not only are you not suppose to watch an type of video while you are dri...

vkeschru

Casual Listener

577 Views

3 replies

1 likes

Android
Other
  • 577 Views
  • 3 replies
  • 1 likes

Backround Noises

Hallo, ich habe seit dem letzten Update ein ständiges Rauschen bei allen Liedern. wie kann ich das Umgehen oder kann man das ändern?Hello, since the last update all my tracks have backround noises that are not normal. Is anyone able to help me?

Newbie

Hallo, ich habe seit dem letzten Update ein ständiges Rauschen bei allen Liedern. wie kann ich das Umgehen oder kann man das ändern? Hello, since the last update all my tracks have backround noise...

Nico

Community Legend

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
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MY CREDIT CARD

I dont use spotify and i cancelled my account. My card is still being charged. I need help getting my money back

Visitor

I dont use spotify and i cancelled my account. My card is still being charged. I need help getting my money back

driveflanger

Community Legend

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Android app doesn't pause when bluetooth connection is lost

I use bluetooth headphones and bluetooth in my car when using spotify from my Nexus 5 (2013) running android 6.0. For over almost two years with the Spotify Android app, I've been in the habit of expecting that the app will recognize when the bluetoo...

Music Fan

I use bluetooth headphones and bluetooth in my car when using spotify from my Nexus 5 (2013) running android 6.0.   For over almost two years with the Spotify Android app, I've been in the hab...

lunchboxdc

Music Fan

1845 Views

2 replies

6 likes

  • 1845 Views
  • 2 replies
  • 6 likes

LG G4 - lag issues?

I tried searching through posts for anything on the LG G4 and came up empty. I'm thinking it's just a big issue because the phone is so new. When starting the app, it takes a very long time (>5 minutes) for everything to load to where items are click...

Casual Listener

I tried searching through posts for anything on the LG G4 and came up empty. I'm thinking it's just a big issue because the phone is so new. When starting the app, it takes a very long time (>5 mi...

adrianamel0

Newbie

2575 Views

9 replies

0 likes

  • 2575 Views
  • 9 replies
  • 0 likes

Not available in your country

I have just purchased a s5mini in Jersey UK but u can't download sportify. my partner has the same phone and we're in the UK but hers is fine. We're on the same network to. Help

Newbie

I have just purchased a s5mini in Jersey UK but u can't download sportify. my partner has the same phone and we're in the UK but hers is fine. We're on the same network to. Help

348 Views

0 replies

0 likes

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I have purchased Spotify Premium for 3 months for $.99 but don't have the features

I have contacted my credit card company and they have said the transaction has gone through for the given amount of .99 cents, but I still get ads and cannot play the songs of my choice. How do I fix this? This is frustrating because my account gives...

Visitor

I have contacted my credit card company and they have said the transaction has gone through for the given amount of .99 cents, but I still get ads and cannot play the songs of my choice. How do I fix...

Dasiaw419

Casual Listener

386 Views

2 replies

0 likes

  • 386 Views
  • 2 replies
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Can't play Radio: rock and heavy metal stations

Hello, When I go to "Radio" and select Rock or HEavy Metal (with Jazz for example it works) I get a message telling me: that the station is not avaliable (with 4G and severals wifis). I tried it on several devices, and also tried a clean install (inc...

Newbie

Hello,   When I go to "Radio" and select Rock or HEavy Metal (with Jazz for example it works) I get a message telling me: that the station is not avaliable (with 4G and severals wifis). I trie...

408 Views

0 replies

0 likes

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Moved from 1 android phone to other, followed artists list is not updated

Had Spotify on old phone, had to get phone replaced, on new phone after spotify login, old list of followed artists is 10% of previously followed artists, any ideas?

Newbie

Had Spotify on old phone, had to get phone replaced, on new phone after spotify login, old list of followed artists is 10% of previously followed artists, any ideas?

240 Views

0 replies

0 likes

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HTC One M8- Unable to Save To SD

So I've looked through some of the other fixes on the forums and cant seem to find the one for mine. I had a support ticket that fixed my stuttering issue with the app. And the resolution to that was to make the app save to my phone rather then my sd...

Regular

So I've looked through some of the other fixes on the forums and cant seem to find the one for mine. I had a support ticket that fixed my stuttering issue with the app. And the resolution to that was...

296 Views

0 replies

0 likes

  • 296 Views
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  • 0 likes

Spotify will NOT 'Go Online' on Nexus 5 with 6.0

For some reason, I can only get a connection with the app when on wi-fi. I have tried deleting the app's cache, along with my phone's. I have tried a factory reset. Nothing is working to make it connect. Is anyone else running into this?

Casual Listener

For some reason, I can only get a connection with the app when on wi-fi. I have tried deleting the app's cache, along with my phone's. I have tried a factory reset. Nothing is working to make it conn...

674 Views

0 replies

0 likes

connection
Connection issues on app
marshmallow
nexus
Nexus 5
  • 674 Views
  • 0 replies
  • 0 likes

Album art local files won't display on android app.

Hi everybody. I know, I know, there already is a topic about this problem, but that solution isn't working for me, sadly So the problem is that the album art from my local files won't display on my android phone (S.G. Note 3) But it shows perfectly o...

Newbie

Hi everybody.   I know, I know, there already is a topic about this problem, but that solution isn't working for me, sadly 😞   So the problem is that the album art from my local fi...

user-removed

Not applicable

1606 Views

3 replies

0 likes

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  • 3 replies
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No offline option available

So I have a Samsung galaxy s4 and I have read a lot of stuff to try to see if I could fix this but it has been a pain. So when I go into settings the option for "offline" is not showing up. When it was there at first when I first made my account it w...

Visitor

So I have a Samsung galaxy s4 and I have read a lot of stuff to try to see if I could fix this but it has been a pain. So when I go into settings the option for "offline" is not showing up. When it w...

252 Views

0 replies

0 likes

  • 252 Views
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Premium

When i get 7 dyas Premium for free, can i get after the 7 days the action 0.99 for 3 months?

Visitor

When i get 7 dyas Premium for free, can i get after the 7 days the action 0.99 for 3 months?

224 Views

0 replies

0 likes

  • 224 Views
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Where will my mobile devices download my offline playlist in my pc from?

Hello there, I searched this out but didn't find any exact and clear answer. I'd like to listen to my musics having been downloaded in my pc offline on my mobile devices as well, but unfortunately I'm limited to 150 GB bandwidth per month and don't w...

Casual Listener

Hello there,   I searched this out but didn't find any exact and clear answer. I'd like to listen to my musics having been downloaded in my pc offline on my mobile devices as well, but unfortu...

316 Views

0 replies

0 likes

  • 316 Views
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Spotify connect not in Ggl Playstore - retracted?

Hi team, I just purchased a new Philips SmartTV - running Android1. It came with Spotify Connect preinstalled. However, it did'nt work. The device never showed up in my devices list, on talets/phones. Network was okay. 2. I uninstalled the Spotify Co...

Newbie

Hi team,   I just purchased a new Philips SmartTV - running Android 1. It came with Spotify Connect preinstalled. However, it did'nt work. The device never showed up in my devices list, on ta...

228 Views

0 replies

0 likes

  • 228 Views
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Premium

Como hago? Instale premium por 3 meses y no me lo activa.

Newbie

Como hago? Instale premium por 3 meses y no me lo activa.

204 Views

0 replies

0 likes

  • 204 Views
  • 0 replies
  • 0 likes

Only shuffle mode with 2 different tablets

Hello,is the play-mode gone in the free tablet version? I have two tablets, the first an Acer Iconia A3-A20FHD (10 inch, Android 4.4) and the second a Telekom Puls (8 inch, Android 5.0). On neither tablets I can play individual songs, only the #?$@ s...

Casual Listener

Hello, is the play-mode gone in the free tablet version? I have two tablets, the first an Acer Iconia A3-A20FHD (10 inch, Android 4.4) and the second a Telekom Puls (8 inch, Android 5.0). On neither...

407 Views

0 replies

0 likes

  • 407 Views
  • 0 replies
  • 0 likes

Egregious negligence on behalf Spotify. Can't save to SD card.

There is absolutely no way to save to SD card on my Zenfone 2. Your solutions are so roundabout and nonsensical that they're pushing me towards dropping my premium subscription. I've been a loyal customer for years but this is complete bull. Please h...

Casual Listener

There is absolutely no way to save to SD card on my Zenfone 2. Your solutions are so roundabout and nonsensical that they're pushing me towards dropping my premium subscription. I've been a loyal cus...

nicolaconte310

Casual Listener

596 Views

2 replies

0 likes

Lack of customer service
  • 596 Views
  • 2 replies
  • 0 likes