Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35451 Views
  • 64 replies
  • 25 likes
  • 35451 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873842 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873842 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25522 Views
  • 3 replies
  • 0 likes
  • 25522 Views
  • 3 replies
  • 0 likes

Unplayable tracks!!!

Recently I have 3 tracks that have been unable to play for whatever reason i do not know. It's not a grey ttack because for the past 2 months the tracks were playable. The time bar keeps progressing normally but there is no sound

  • Newbie
  • Recently I have 3 tracks that have been unable to play for whatever reason i do not know. It's not a grey ttack because for the past 2 months the tracks were playable. The time bar keeps progressing ...
  • 398 Views
  • 0 replies
  • 1 likes
  • Spotify
    unplayable tracks
  • 398 Views
  • 0 replies
  • 1 likes

Moto X Pure only has a 3x1 widget

Today I received my moto x pure and when I added the play back widget and saw there is only a 3x1 version. My 2014 has a 4x1 which I thought was odd. Anyone else seeing this?

  • Casual Listener
  • Today I received my moto x pure and when I added the play back widget and saw there is only a 3x1 version. My 2014 has a 4x1 which I thought was odd. Anyone else seeing this?
  • HunterSWolf
  • Casual Listener
  • 841 Views
  • 6 replies
  • 0 likes
  • 841 Views
  • 6 replies
  • 0 likes

Stuck in Offline Mode since installing updated Android app.

Hello, the Spotify premium app was working great on my Galaxy S5 until I installed the recommended update this morning. I did allow it to remove the previous version. Since doing this I am stuck in online mode regardless of what I try. I have tried 4...

  • Newbie
  • Hello, the Spotify premium app was working great on my Galaxy S5 until I installed the recommended update this morning. I did allow it to remove the previous version. Since doing this I am stuck in o...
  • Chi3
  • Newbie
  • 2580 Views
  • 10 replies
  • 3 likes
  • 2580 Views
  • 10 replies
  • 3 likes

Spotify won't open

I've tried to uninstalled, clear cache, clear data nothing will work. I open the app the black background will pop up with the Spotify logo in the top left corner and then crash after a few seconds.Someone please help I cant afford to pay for broken ...

  • Casual Listener
  • I've tried to uninstalled, clear cache, clear data nothing will work. I open the app the black background will pop up with the Spotify logo in the top left corner and then crash after a few seconds. ...
  • Nico
  • Community Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Can't log into spotify on my android Galaxy s6 edge

This has been going on for over a week. I had just gotten the premium too, and I logged out one day, and haven't been able to log in again. I've wiped the program from my phone multiple times and redownloaded it, and nothing. When I try to log in, it...

  • Casual Listener
  • This has been going on for over a week. I had just gotten the premium too, and I logged out one day, and haven't been able to log in again. I've wiped the program from my phone multiple times and red...
  • 2183650
  • Casual Listener
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

I Can Only See My Own Shares in Activity

Hey guys. I'm somewhat new to Spotify. My roommate and I figured it would be pretty cool to follow eachother, then when we find good tracks we can "Share/Post" them. I figured since we're following eachother, we'd be able to see eachother's Posts/Sha...

  • Regular
  • Hey guys. I'm somewhat new to Spotify. My roommate and I figured it would be pretty cool to follow eachother, then when we find good tracks we can "Share/Post" them. I figured since we're following e...
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes

Solved!! Spotify running ridiculously slow

About a month ago an update released and since then the app is ridiculously slow while connected to the internet. It works fine offline but as soon as I connect to the internet, either WiFi or 4g, the app doesn't work at all, just hangs in loading sc...

  • Regular
  • About a month ago an update released and since then the app is ridiculously slow while connected to the internet. It works fine offline but as soon as I connect to the internet, either WiFi or 4g, th...
  • Camranbant
  • Regular
  • 1544 Views
  • 8 replies
  • 0 likes
  • 1544 Views
  • 8 replies
  • 0 likes

Spotify crashes

Brief description of the issue: Spotify crashes when I try to open it since the update from this morning.Steps to reproduce the issue:First I did this : I update my application.Then I did that: I clic (with my finger) on the Spotify icon.I also did t...

  • Visitor
  • Brief description of the issue: Spotify crashes when I try to open it since the update from this morning. Steps to reproduce the issue: First I did this : I update my application. Then I did ...
  • Nico
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

random playlist shuffling

I have no clue why but latley my playlist has been getting randomly shuffled without me pressing the shuffle button whenever i so much as unplug my earbuds from my device. Anyone got any idea why this is happening?

  • Gig Goer
  • I have no clue why but latley my playlist has been getting randomly shuffled without me pressing the shuffle button whenever i so much as unplug my earbuds from my device. Anyone got any idea why thi...
  • 116 Views
  • 0 replies
  • 0 likes
  • 116 Views
  • 0 replies
  • 0 likes

Change volume

When i "connect to a device" my android phone and win10 laptop, i can change volume in laptop with my phone. But when i connect my samsung galaxy tab 3, i cant change the volume with phone... Is it even possible change volume in tablet with phone?

  • Newbie
  • When i "connect to a device" my android phone and win10 laptop, i can change volume in laptop with my phone. But when i connect my samsung galaxy tab 3, i cant change the volume with phone... Is it e...
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

Solved!! Offline playlist deleted from phone, won't let me download again.

Hi, This morning my music stopped palying while I was lsitening to it, then later in the day when I checked my data I noticed a huge spike! It turns out that my offline songs had been deleted form my phone, as they won't play when i set spotify to of...

  • Newbie
  • Hi,   This morning my music stopped palying while I was lsitening to it, then later in the day when I checked my data I noticed a huge spike! It turns out that my offline songs had been delete...
  • user-removed
  • Not applicable
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

EQ revert

I have a Note 3, before the lollipop I had the bulit-in equalizer, now I got soundalive which is much worse. How do I revert? On my old S4 it didn't switch when updated.

  • Newbie
  • I have a Note 3, before the lollipop I had the bulit-in equalizer, now I got soundalive which is much worse. How do I revert? On my old S4 it didn't switch when updated.
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

can't play songs in my Playlist

Songs I had on my Playlist I can no longer play. Why?

  • Newbie
  • Songs I had on my Playlist I can no longer play. Why?
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

[Android] App crash on loading after I experienced a folder bug on webplayer

Hello, I've tried to order my playlist into folders in the webplayer.Due to a buggy drag'n'drop functionality the folders don't get displayed anymore and my spotify App on android crash on load.I'm currently using an Z3c with Android 5.1.1. Please mo...

  • Newbie
  • Hello,   I've tried to order my playlist into folders in the webplayer. Due to a buggy drag'n'drop functionality the folders don't get displayed anymore and my spotify App on android crash on...
  • 240 Views
  • 0 replies
  • 0 likes
  • Crash
    folder
    Web Player
  • 240 Views
  • 0 replies
  • 0 likes

Solved!! Struggling to get started

Hi all, I've signed up for a Premium account and am struggling to be able to listen offline - at least, I think that's my problem. I have an iPad and a Samsung Galaxy S5 mobile. I've downloaded a few albums via my iPad and want to be able to listen t...

  • Regular
  • Hi all,   I've signed up for a Premium account and am struggling to be able to listen offline - at least, I think that's my problem.   I have an iPad and a Samsung Galaxy S5 mobile. I'v...
  • confused50
  • Regular
  • 597 Views
  • 8 replies
  • 0 likes
  • 597 Views
  • 8 replies
  • 0 likes

Android and a laptop

I have a premium account on my android phone and I will have access to a laptop so i download spotify on the laptop and then I log in using my user name and password and then create a Playlist and add some music to it. How do i get the new Playlist a...

  • Casual Listener
  • ...dd some music to it. How do i get the new Playlist and music to show on my android phone and can I remove my a count from the laptop as it's a public computer also if i download spotify to an i...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Solved!! Discover Weekly is still missing

I'm here since about 4 Weeks and i still don't have that Discover Weekly Playlist. I listen to a LOT of music and i love that feature so please help me I also can't find it under the "Browse" -> "Discover" Section.

  • Casual Listener
  • I'm here since about 4 Weeks and i still don't have that Discover Weekly Playlist. I listen to a LOT of music and i love that feature so please help me 😄      I also can't find it ...
  • Alexamorrigan
  • Casual Listener
  • 1002 Views
  • 3 replies
  • 1 likes
  • 1002 Views
  • 3 replies
  • 1 likes

Spotify free not working on kindle fire hd

Spotify recently updated on my kindle fire and it is no longer working as spotify should on a tablet and is now treating it like a phone. Any ideas on a fix?

  • Casual Listener
  • Spotify recently updated on my kindle fire and it is no longer working as spotify should on a tablet and is now treating it like a phone. Any ideas on a fix?
  • 318 Views
  • 0 replies
  • 0 likes
  • 318 Views
  • 0 replies
  • 0 likes

Spotify closes automatically Android

Spotify closes automatically in my cell I connect it to Logcat Android Studio and I get this error: com.spotify.mobile.android.service.featureAbbaFlagModel cannot be stored in destination my phone is a Samsung Galaxy S5 Android Lollipop 5.0 from the ...

  • Casual Listener
  • Spotify closes automatically in my cell I connect it to Logcat Android Studio and I get this error: com.spotify.mobile.android.service.featureAbbaFlagModel cannot be stored in destination  ...
  • Dr4nzer
  • Casual Listener
  • 373 Views
  • 2 replies
  • 0 likes
  • 373 Views
  • 2 replies
  • 0 likes

Com.spotify.music image in gallery for Samsung s6 edge plus

About a week or two ago I started getting the spotify logo saved in my gallery under a folder com.spotify.music and I've deleted it and uninstalled/reinstalled spotify, but it keeps coming back. Anyone know what to do to get rid of this for good?

  • Casual Listener
  • About a week or two ago I started getting the spotify logo saved in my gallery under a folder com.spotify.music and I've deleted it and uninstalled/reinstalled spotify, but it keeps coming back. Anyo...
  • 475 Views
  • 0 replies
  • 0 likes
  • 475 Views
  • 0 replies
  • 0 likes