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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111653 Views

26 replies

3 likes

  • 111653 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224683 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224683 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

582055 Views

79 replies

3 likes

  • 582055 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

479036 Views

577 replies

40 likes

Account
Free
  • 479036 Views
  • 577 replies
  • 40 likes

You appear to be loging in from a different country.

Hi,I am getting the you appear to be loging in from a different country when trying to sign in through my Facebook account.I have not used spotify or Facebook for some months but have been living in the same country since last using spotify. I did lo...

Casual Listener

Hi, I am getting the you appear to be loging in from a different country when trying to sign in through my Facebook account. I have not used spotify or Facebook for some months but have been living...

Hg7

Casual Listener

480 Views

1 replies

0 likes

  • 480 Views
  • 1 replies
  • 0 likes

Not downloading to sd card on 6.0 this is silly

I tried everything like other posters but to no avail .. Ther ewas a fix for moto x pure .. But it only works on one phone i have ..and its not really a solution ...64gb empty card .fresh installs chosonf extreme quality .. Nothing worked .. Not only...

Newbie

I tried everything like other posters but to no avail .. Ther ewas a fix for moto x pure .. But it only works on one phone i have ..and its not really a solution ...64gb empty card .fresh installs ch...

299 Views

0 replies

0 likes

  • 299 Views
  • 0 replies
  • 0 likes

Cuenta Premium

Realiza mi pago para premiun de $99.00 por un mes y me sigue apareciendo la version gratis

Newbie

Realiza mi pago para premiun de $99.00 por un mes y me sigue apareciendo la version gratis

378 Views

0 replies

0 likes

  • 378 Views
  • 0 replies
  • 0 likes

Deleting music for real. Android device.

Cleared Cache. Go to my music and everything is still there. How do i truly delete music?! I want to all of it gone. Its becoming a mess and I want to start from scratch.

Casual Listener

Cleared Cache. Go to my music and everything is still there. How do i truly delete music?! I want to all of it gone. Its becoming a mess and I want to start from scratch.

user-removed

Not applicable

523 Views

3 replies

0 likes

  • 523 Views
  • 3 replies
  • 0 likes

Memoria del telefono

No me deja seguir descargando música porque dice que me queda poco espacio en la memoria del teléfono, quisiera saber donde queda guardada la música como para que me ocupe la memoria del celular??

Newbie

No me deja seguir descargando música porque dice que me queda poco espacio en la memoria del teléfono, quisiera saber donde queda guardada la música como para que me ocupe la memoria del celular??

351 Views

0 replies

0 likes

  • 351 Views
  • 0 replies
  • 0 likes

need help!!

I had spotify for a year, could not pay so stopped and now I want it back, went to get premium for the student price and was charged TWICE AND STILL DONT HAVE PREMIUM!! WHAT DO I NEED TO DO TO GET REFUND AND GET PREMIUM?!

Casual Listener

I had spotify for a year, could not pay so stopped and now I want it back, went to get premium for the student price and was charged TWICE AND STILL DONT HAVE PREMIUM!! WHAT DO I NEED TO DO TO GET RE...

304 Views

0 replies

0 likes

  • 304 Views
  • 0 replies
  • 0 likes

Library sync issues?

I've just tried coming back to Spotify because I've almost had it with my other music apps with things like random songs missing from albums or taking music away from the catalog. When I log in on the web app I can see a library full or artists that ...

Newbie

I've just tried coming back to Spotify because I've almost had it with my other music apps with things like random songs missing from albums or taking music away from the catalog. When I log in on th...

326 Views

0 replies

0 likes

  • 326 Views
  • 0 replies
  • 0 likes

Google voice commands for playing an album in order

Whenever I ask Google to play a certain album, it initially tries to play the top songs of the album. I think it would be better to play it in order based on this command, as I would assume this would be the intent of most people. Or maybe it's just ...

Casual Listener

Whenever I ask Google to play a certain album, it initially tries to play the top songs of the album. I think it would be better to play it in order based on this command, as I would assume this woul...

edwardsprague

Newbie

1099 Views

1 replies

4 likes

  • 1099 Views
  • 1 replies
  • 4 likes

Offline on mutliple devices - set only one device to download offline playlists

Hi guys, I have Spotify premimum on my iPod and Samsung S6 edge. I use my iPod on the bus etc so I need it to download songs/playlists for offline use. I only want to use spotify on my phone for when I'm within wifi range and don't have my iPod with ...

Newbie

Hi guys,   I have Spotify premimum on my iPod and Samsung S6 edge. I use my iPod on the bus etc so I need it to download songs/playlists for offline use. I only want to use spotify on my phone...

672 Views

0 replies

0 likes

devices
multiple
Playlists
  • 672 Views
  • 0 replies
  • 0 likes

HELP.

I got logged out of my Spotify & had to log back in, I don't remember my username or my password so this is a problem. & I didn't use my regular email to make this account. I paid for Spotify so how can I cancel it?

Visitor

I got logged out of my Spotify & had to log back in, I don't remember my username or my password so this is a problem. & I didn't use my regular email to make this account. I paid for Spotify...

328 Views

0 replies

0 likes

  • 328 Views
  • 0 replies
  • 0 likes

Spotify app crashes while playing on PC

Hello guys I start music on my pc and then I open spotify app on my note 3 android 5.0 to control music or volume but it crashes and it can't recover it self . I had to force close on task messenger and run it again and some times I do that for 3 tim...

Regular

Hello guys I start music on my pc and then I open spotify app on my note 3 android 5.0 to control music or volume but it crashes and it can't recover it self .   I had to force close on task m...

sereffgonultas

Regular

1967 Views

14 replies

0 likes

  • 1967 Views
  • 14 replies
  • 0 likes

Downloaded music deleting automatically and randomly

I had this issue about a month ago and then it stopped. Spotify seems to randomly delete the music I've downloaded onto my phone. I've done everything short of a full factory reset of my phone. I've cleared off the music and redownloaded it, reinstal...

Newbie

I had this issue about a month ago and then it stopped. Spotify seems to randomly delete the music I've downloaded onto my phone. I've done everything short of a full factory reset of my phone. I've ...

474 Views

0 replies

0 likes

Deleting
  • 474 Views
  • 0 replies
  • 0 likes

Solved!! Unable to open spotify on my Samsung S5 since the last update.

The app loads into the new feature "running" window, then when I tap done or wait about 5 seconds the app crashes. I've tried downloading the newest beta and reinstalling the app multiple times with 2 different facebook accounts and nothing works, I ...

Visitor

The app loads into the new feature "running" window, then when I tap done or wait about 5 seconds the app crashes. I've tried downloading the newest beta and reinstalling the app multiple times with ...

pm83

Casual Listener

1050 Views

4 replies

0 likes

  • 1050 Views
  • 4 replies
  • 0 likes

Lost Android

Hello,How do I recover my playlists since I lost my cell phone and they were all loaded to the cell under my Spotify account, how do I recover them online?

Newbie

Hello, How do I recover my playlists since I lost my cell phone and they were all loaded to the cell under my Spotify account, how do I recover them online?

driveflanger

Community Legend

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

Streaming separate play lists on family plan

I added my wife to my family plan but we cannot listen to different play lists at the same time on separate devices...she listens at work and I listen at home. I would like to resolve this. Please respond by e-mail or text. Thank you

Casual Listener

I added my wife to my family plan but we cannot listen to different play lists at the same time on separate devices...she listens at work and I listen at home. I would like to resolve this. Please re...

437 Views

0 replies

0 likes

Oldmanbarney
  • 437 Views
  • 0 replies
  • 0 likes

Can't log into my premium spotify account after i reformat my phone, i

I am a premium user of spotify have been for almost a year and i love spotify. This is just frustrating me. So i reformat my lg g3 then when i re install my spotify account via fb log.in it will says that. "You appear to log into spotify from a diffe...

Casual Listener

I am a premium user of spotify have been for almost a year and i love spotify. This is just frustrating me. So i reformat my lg g3 then when i re install my spotify account via fb log.in it will says...

aodhokeady

Gig Goer

953 Views

3 replies

0 likes

Can't log into spotify premium accoubt after reformating my phone
  • 953 Views
  • 3 replies
  • 0 likes

now feature, playlist radio.

is there a way to stop the app from opening to the NOW part, most of the time its nothing I want to hear. I want the music i have, if im in the mood to go there we should have the option. Also, the playlist or song radio used to just play. now you ha...

Casual Listener

  is there a way to stop the app from opening to the NOW part, most of the time its nothing I want to hear. I want the music i have, if im in the mood to go there we should have the option...

344 Views

0 replies

0 likes

  • 344 Views
  • 0 replies
  • 0 likes

Can't Sign in on Android Device

I just installed spotify on my Sony Tablet S and it will not allow me to sign in. I already have a spotify account on my ps3, and sometimes I use it on my laptop. I signed up for the account with my email address, but the account is also connected to...

Newbie

I just installed spotify on my Sony Tablet S and it will not allow me to sign in. I already have a spotify account on my ps3, and sometimes I use it on my laptop. I signed up for the account with my ...

theotimecolin

Casual Listener

573 Views

1 replies

1 likes

  • 573 Views
  • 1 replies
  • 1 likes

Login issue with new phone

I can't login with my new phone. I definitely clicked "login" and i typed in my user name and password and it says I've already created an account with that email?? I tried to change my password and restart my phone Any ideas?

Casual Listener

I can't login with my new phone. I definitely clicked "login" and i typed in my user name and password and it says I've already created an account with that email?? I tried to change my password and ...

theotimecolin

Casual Listener

524 Views

1 replies

0 likes

  • 524 Views
  • 1 replies
  • 0 likes

signing in

While signing in Spotify tells me I have already created an account. Also tried this on other devices computers WiFi networks and just logging on through Facebook plz help.

Casual Listener

While signing in Spotify tells me I have already created an account. Also tried this on other devices computers WiFi networks and just logging on through Facebook plz help.

theotimecolin

Casual Listener

768 Views

4 replies

0 likes

  • 768 Views
  • 4 replies
  • 0 likes