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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

195164 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 195164 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

536590 Views

78 replies

3 likes

  • 536590 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

440695 Views

565 replies

37 likes

Account
Free
  • 440695 Views
  • 565 replies
  • 37 likes

Spotify doesn't remember my sessions

I listen on my phone at work with admittedly bad Wi-Fi signal, if I play Spotify, leave, and come back, it acts like I didn't do my last session. It plays the exact same songs in the exact same order and doesn't have any of the thumbs up or down I di...

Newbie

I listen on my phone at work with admittedly bad Wi-Fi signal, if I play Spotify, leave, and come back, it acts like I didn't do my last session. It plays the exact same songs in the exact same order...

644 Views

0 replies

1 likes

  • 644 Views
  • 0 replies
  • 1 likes

spotify keeps undownloading playlists

I have had my Samsung galaxy s4 for 18 months & my spotify premium has had no issues but for the last 5 wks or so it keeps on undownloading my offline playlists on a daily basis. Also keeps asking me to log back in. What is causing this & what can I ...

Newbie

I have had my Samsung galaxy s4 for 18 months & my spotify premium has had no issues but for the last 5 wks or so it keeps on undownloading my offline playlists on a daily basis. Also keeps as...

ellis000

Newbie

2849 Views

2 replies

0 likes

  • 2849 Views
  • 2 replies
  • 0 likes

charged for premium but I don't have it

I was charged for premium and it does not work on my Spotify account.

Newbie

I was charged for premium and it does not work on my Spotify account.

Nico

Community Legend

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

Spotify offline mode

Hello, since Thursday my spotify goes in offline mode just a few seconds after I start the app. This happens on my Android Smartphone (HTC One Mini 2) and my iPad mini 3. It happens in 4G and WiFi. All my downloaded songs are deleted and I can't stre...

Newbie

Hello,   since Thursday my spotify goes in offline mode just a few seconds after I start the app. This happens on my Android Smartphone (HTC One Mini 2) and my iPad mini 3. It happens in 4G an...

265 Views

0 replies

0 likes

  • 265 Views
  • 0 replies
  • 0 likes

Playing is not all available when away from wifi

I was under the impression that having Spotify premium entitled you to music when away from wifi and no data. My playlist is only playing 5 out of 20 songs saved the others are being shaded out on the list when away. When I am home it plays them all ...

Casual Listener

I was under the impression that having Spotify premium entitled you to music when away from wifi and no data. My playlist is only playing 5 out of 20 songs saved the others are being shaded out on th...

jean3601

Community Legend

732 Views

6 replies

0 likes

  • 732 Views
  • 6 replies
  • 0 likes

Can't choose any song on ASUS tablet

Since 3 recent updates (4.1, 4.2 and 4.3), I can not freely choose songs in the playlists or album anymore. If I downgrade to version 4.0, I still choose and play songs normally. I'm using ASUS Memo pad HD7 Tablet with Spotify free account.

Casual Listener

Since 3 recent updates (4.1, 4.2 and 4.3), I can not freely choose songs in the playlists or album anymore. If I downgrade to version 4.0, I still choose and play songs normally. I'm using ASUS Memo ...

sffkdsa89

Music Fan

515 Views

1 replies

0 likes

  • 515 Views
  • 1 replies
  • 0 likes

Language issues

Hi, I've been using the mobile app free for quite some time and am thinking about getting premium. However whenever I click on the get premium link in-app it takes me to the page but it is in Italian rather than English. I went on holiday to Italy in...

Newbie

Hi, I've been using the mobile app free for quite some time and am thinking about getting premium. However whenever I click on the get premium link in-app it takes me to the page but it is in Italian...

343 Views

0 replies

0 likes

  • 343 Views
  • 0 replies
  • 0 likes

How to show all "downloaded" songs?

If I have some songs downloaded for offline play from various playlists, is there a list where I can view all songs I've downloaded? Thank you.

Newbie

If I have some songs downloaded for offline play from various playlists, is there a list where I can view all songs I've downloaded? Thank you.

366 Views

0 replies

1 likes

  • 366 Views
  • 0 replies
  • 1 likes

finding a song

Hello there. Really need help! Looking for "Jon Bellion- Woke the f**k up" but it's not showing. His other songs do but not that one. Someone I met in the states said they found the same song straight away but my searches have come up empty! Please h...

Casual Listener

Hello there. Really need help! Looking for "Jon Bellion- Woke the f**k up" but it's not showing. His other songs do but not that one. Someone I met in the states said they found the same song straigh...

jonasherdegen

Community Legend

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
  • 0 likes

Save data on sd card with Honor 6

Hi,I have a new Honor 6 phone and a Spotify Premium account. I try to setting spotify for downloading playlist on external sd card but the option "clear cache and all data" not work on my phone and my phone memory is full with 6 album.I hope that you...

Casual Listener

Hi, I have a new Honor 6 phone and a Spotify Premium account. I try to setting spotify for downloading playlist on external sd card but the option "clear cache and all data" not work on my phone and...

Jon_UK

Roadie

1060 Views

3 replies

1 likes

external
Honor 6
sd card
  • 1060 Views
  • 3 replies
  • 1 likes

Ajuda com APP para Android!

Desculpem por estar postando em portugês aqui, mas gostaria que alguém me tirasse uma dúvida! Eu estou prestes a sair do iOS e voltar para o Amdroid, uma vez que após atualizar para a versão 9 minhas experiências foram ruins... Minha pergunta é sobre...

Music Fan

  Desculpem por estar postando em portugês aqui, mas gostaria que alguém me tirasse uma dúvida!   Eu estou prestes a sair do iOS e voltar para o Amdroid, uma vez que após atualizar para ...

392 Views

0 replies

0 likes

  • 392 Views
  • 0 replies
  • 0 likes

Save data on sd card with Honor 6

Hi,I have a new Honor 6 phone and a Spotify Premium account. I try to setting spotify for downloading playlist on external sd card but the option "clear cache and all data" not work on my phone and my phone memory is full with 6 album.I hope that you...

Casual Listener

Hi, I have a new Honor 6 phone and a Spotify Premium account. I try to setting spotify for downloading playlist on external sd card but the option "clear cache and all data" not work on my phone and...

430 Views

0 replies

0 likes

  • 430 Views
  • 0 replies
  • 0 likes

Solved!! Not able to sync android

Hello, i´m a premium member and are unable to synch my playlists on my android device. Both my phone and my pc are connected to the same Wifi network, i have the latest version of the app and got everything connected properly. Yet my phone won´t show...

Casual Listener

Hello,   i´m a premium member and are unable to synch my playlists on my android device. Both my phone and my pc are connected to the same Wifi network, i have the latest version of the app ...

ziGno

Newbie

13617 Views

26 replies

0 likes

  • 13617 Views
  • 26 replies
  • 0 likes

Duda de playlist offline

Que tal, tengo spotify premium, realice un par de playlist offline en mi computadora, pero al momento que las quise escuchar en mi celular no están disponibles, MI DUDA es necesario que también las descargue en mi celular?

Casual Listener

Que tal, tengo spotify premium, realice un par de playlist offline en mi computadora, pero al momento que las quise escuchar en mi celular no están disponibles, MI DUDA es necesario que también las d...

319 Views

0 replies

0 likes

  • 319 Views
  • 0 replies
  • 0 likes

Spotify won't open on my Samsung S5

Hi, I am a paying customer with Spotify premium however when I try and open it, it crashes straight away. I have tried deleting it and reinstalling but that doesn't work. I've cleared all the data in my settings and deleted lots of apps to make sure ...

Newbie

Hi, I am a paying customer with Spotify premium however when I try and open it, it crashes straight away. I have tried deleting it and reinstalling but that doesn't work. I've cleared all the data in...

Nakitakopp

Regular

2056 Views

12 replies

0 likes

Crash
Samsung S5
  • 2056 Views
  • 12 replies
  • 0 likes

No se activó Premium

Ayer hace 24 horas exactamente fui al oxxo a activar la suscripción para la promo de tres mese pero hasta ahorita sigo con la versión Free y no es problema del celular por que en la pc también me aparece así, alguien sabe que se puede hacer aquí? Ya ...

Newbie

Ayer hace 24 horas exactamente fui al oxxo a activar la suscripción para la promo de tres mese pero hasta ahorita sigo con la versión Free y no es problema del celular por que en la pc también me apa...

319 Views

0 replies

2 likes

Premium
  • 319 Views
  • 0 replies
  • 2 likes

Offline Music disappeard after Spotify upgrade

So I got a new update / version of Spotify Premium and now all albums which I downloaded for offline listening need to be downloaded again... ????? Why is that - this is so kicking-the-user-in-his-butt-and-spit-him-in-the-face kind of functionality

Newbie

So I got a new update / version of Spotify Premium and now all albums which I downloaded for offline listening need to be downloaded again... ????? Why is that - this is so kicking-the-user-in-his-bu...

305 Views

0 replies

0 likes

  • 305 Views
  • 0 replies
  • 0 likes

Note 5 - Available offline sync kills WiFi connection

So I just got a Galaxy Note 5. I've noticed that if I'm on wifi and I try to sync any of my playlists to be available offline, it kills the wifi connection for the entire phone until I toggle wifi off and on. I can sync over mobile data, but that tak...

Newbie

So I just got a Galaxy Note 5. I've noticed that if I'm on wifi and I try to sync any of my playlists to be available offline, it kills the wifi connection for the entire phone until I toggle wifi of...

313 Views

0 replies

0 likes

  • 313 Views
  • 0 replies
  • 0 likes

Crash and chaehed twice

I was signing up for student premuim when it crashed and charged me twice and I still am not on premium.

Newbie

I was signing up for student premuim when it crashed and charged me twice and I still am not on premium.

234 Views

0 replies

0 likes

  • 234 Views
  • 0 replies
  • 0 likes

Skipping a song on a playlist or album while shuffle is on shuffles all the songs again.

As the title says, when I'm listening to anything on shuffle, if I skip a song, the entire order of songs is shuffled again. This happens anytime I skip while shuffle is on. I want it to shuffle the playlist once, and then if I skip a song, just cont...

Newbie

As the title says, when I'm listening to anything on shuffle, if I skip a song, the entire order of songs is shuffled again. This happens anytime I skip while shuffle is on. I want it to shuffle the ...

djmikeystrange

Roadie

860 Views

1 replies

0 likes

  • 860 Views
  • 1 replies
  • 0 likes