Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1627 Views

0 replies

6 likes

  • 1627 Views
  • 0 replies
  • 6 likes

Casting to Chromecast doesn't work

All apps on my Android phone can cast to my Chromecast Audio and Chromecast 2, though Spotify can't connect to any of the two. If that's not working I have no use for Spotify, so please solve this.

Casual Listener

All apps on my Android phone can cast to my Chromecast Audio and Chromecast 2, though Spotify can't connect to any of the two. If that's not working I have no use for Spotify, so please solve this.

barrymossel

Casual Listener

450 Views

1 replies

0 likes

  • 450 Views
  • 1 replies
  • 0 likes

Spotify randomly crashes - android (Samsung G6)

Hey,So recently Spotify started crashing randomly in the middle of a song, it might be after 10 minutes or after 30 minutes. I have reinstalled spotify and tried different playlists, none works. I also tried deleting the local files which was a solut...

Regular

Hey, So recently Spotify started crashing randomly in the middle of a song, it might be after 10 minutes or after 30 minutes. I have reinstalled spotify and tried different playlists, none works. I ...

devinj93

Regular

736 Views

7 replies

5 likes

  • 736 Views
  • 7 replies
  • 5 likes

Spotify stops playing (offline)

I have a new s6 with the latest OS and always update my apps. I never had this problem on my s4 but sometimes my Spotify will just stop playing the song and set the progress bar to the beginning. It's random but happens almost every time I use it. I'...

Newbie

I have a new s6 with the latest OS and always update my apps. I never had this problem on my s4 but sometimes my Spotify will just stop playing the song and set the progress bar to the beginning. It'...

Insane_explorer

Newbie

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes

Pagamento

minha conta era premium, demorei a pagar e fiquei free, só que o pagamento foi efetuado e continuo sem o premium, o que faço?

Newbie

minha conta era premium, demorei a pagar e fiquei free, só que o pagamento foi efetuado e continuo sem o premium, o que faço?

215 Views

0 replies

0 likes

  • 215 Views
  • 0 replies
  • 0 likes

On demand playback not working

As of two days ago (11/12) on demand playback has stopped working on my Galaxy Note 12.2 tablet; it's stuck on shuffle play like it would on a phone. I'm running Android 4.4.2, and Spotify is updated to the latest version (v4.1.0.868, as of 11/14.) A...

Casual Listener

As of two days ago (11/12) on demand playback has stopped working on my Galaxy Note 12.2 tablet; it's stuck on shuffle play like it would on a phone. I'm running Android 4.4.2, and Spotify ...

johndoe12

Casual Listener

938 Views

4 replies

0 likes

  • 938 Views
  • 4 replies
  • 0 likes

Zenfone 2 update 2.20.40

Spotify lockscreen not working after software update a week ago. Please fix. Thanks.

Newbie

Spotify lockscreen not working after software update a week ago. Please fix. Thanks.

286 Views

0 replies

0 likes

  • 286 Views
  • 0 replies
  • 0 likes

Boa tarde!

Como faço pra salvar as músicas do spotify no cartão SD? Pois qndo salvo as músicas para ouvir offline, elas vão para a memória do aparelho celular e ele fica mt lento, tenho 16GB de cartão SD, mas não consigo mover os arquivos! Obg pela ajuda

Visitor

Como faço pra salvar as músicas do spotify no cartão SD? Pois qndo salvo as músicas para ouvir offline, elas vão para a memória do aparelho celular e ele fica mt lento, tenho 16GB de cartão SD, mas n...

264 Views

0 replies

0 likes

  • 264 Views
  • 0 replies
  • 0 likes

"Starred"-map?

I just noticed a difference between a friends mobile app and mine... I don't have a "Starred" map, and I can't find it anywhere.I have the newest version (my friend don't), but shouldn't the map be there as before? Everything else is still there..

Newbie

I just noticed a difference between a friends mobile app and mine... I don't have a "Starred" map, and I can't find it anywhere. I have the newest version (my friend don't), but shouldn't the map be...

211 Views

0 replies

0 likes

  • 211 Views
  • 0 replies
  • 0 likes

Spotify stops running - Battery drain warning on LG G3

Hi, With the recent update the application received I happened to have this weird problem. While listening to music casually a warning message pops up on my LG G3 telling me that application uses to much of the battery and the app suddenly stops work...

Newbie

Hi,   With the recent update the application received I happened to have this weird problem. While listening to music casually a warning message pops up on my LG G3 telling me that a...

xpo349

Newbie

1267 Views

3 replies

0 likes

Android
Android 5.1.1
LG
  • 1267 Views
  • 3 replies
  • 0 likes

Bluetooth issue + crash issue (still) + shuffle issue = recent update is utterly dreadful

Samsung galaxy s6android 5.1.1 All of this since the last update and no new one anywhere to be found. Spotify still randomly crashes (stops as most seem to think but actually it's a crash and the app gets restored by the phone since the song that was...

Visitor

Samsung galaxy s6 android 5.1.1   All of this since the last update and no new one anywhere to be found.   Spotify still randomly crashes (stops as most seem to think but actually it's...

536 Views

0 replies

0 likes

  • 536 Views
  • 0 replies
  • 0 likes

Solved!! Lyrics on Spotify Android

Is there a way to get Lyrics on the Spotify App? I used MusixMatch with Poweramp, but it doesn't seem to work with Spotify

Casual Listener

Is there a way to get Lyrics on the Spotify App? I used MusixMatch with Poweramp, but it doesn't seem to work with Spotify

Fleric

Newbie

197140 Views

22 replies

2 likes

  • 197140 Views
  • 22 replies
  • 2 likes

Please Help Andriod Samsung Galaxy 3G mini won't connect to 3G

Everytime I switch to my 3G service my spotify will go offline. I also can't log in when I'm on my 3G. Yet when I switch to wifi everything works just fine. None of the other posts that had similar problems have helped me.

Newbie

Everytime I switch to my 3G service my spotify will go offline. I also can't log in when I'm on my 3G. Yet when I switch to wifi everything works just fine. None of the other posts that had similar p...

jean3601

Community Legend

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

Playlist stops playing after a couple of songs

LG G4 (LG-H815)Android Version: 5.1Spotify Version: 4.1.0.868PremiumHappens in offline mode Local files synced from your computer to your android device. -> Not sure but I doubt it?

Newbie

LG G4 (LG-H815) Android Version: 5.1 Spotify Version: 4.1.0.868 Premium Happens in offline mode  Local files synced from your computer to your android device. -> Not sure but I doubt it?

271 Views

0 replies

0 likes

  • 271 Views
  • 0 replies
  • 0 likes

Local files not showing album art

Hello, I'm unable to see the album cover for my local files on the Spotify Android app. However, on my PC, I'm able to see the album cover of those files. Anyone knows how to resolve this?I've attached an example.Thanks!

Regular

Hello,   I'm unable to see the album cover for my local files on the Spotify Android app. However, on my PC, I'm able to see the album cover of those files. Anyone knows how to resolve th...

odinyp

Regular

2298 Views

9 replies

0 likes

  • 2298 Views
  • 9 replies
  • 0 likes

Spotify removes offline files

I have two android devices, one is my phone and the other is another phone without a sim that I use for running. When I download on one it removes from the other. I only have two total devices authorized. Please help. I have tried clearing all device...

Newbie

I have two android devices, one is my phone and the other is another phone without a sim that I use for running. When I download on one it removes from the other. I only have two total devices author...

295 Views

0 replies

0 likes

  • 295 Views
  • 0 replies
  • 0 likes

Downloaded songs don't show as downloaded

I have downloaded about 1,700 songs on my Galaxy s4. After much hardship, I finally got it to download to my SD card. However, sometimes the SD card likes to randomly unmount (because Galaxy is the bane of my existence when it comes to SD cards) and ...

Newbie

I have downloaded about 1,700 songs on my Galaxy s4. After much hardship, I finally got it to download to my SD card. However, sometimes the SD card likes to randomly unmount (because Galaxy is the b...

291 Views

0 replies

0 likes

  • 291 Views
  • 0 replies
  • 0 likes

Remastered YEAR appears in scrobbles

Please remove Remastered YEAR from song name. This ruins my scrobbles in last.fm. Other users also wanted this.

Music Fan

Please remove Remastered YEAR from song name. This ruins my scrobbles in last.fm. Other users also wanted this.

508 Views

0 replies

15 likes

  • 508 Views
  • 0 replies
  • 15 likes

What server does Android Spotify stream music from

Hi all,My mobile operator offers me 10 GB traffic to https websites. Does the Spotify app fetch music from https servers so that I can make use of the offer. Thanks for any help.

Music Fan

Hi all, My mobile operator offers me 10 GB traffic to https websites. Does the Spotify app fetch music from https servers so that I can make use of the offer. Thanks for any help.

BogdanD

Music Fan

2246 Views

6 replies

0 likes

Android
https
server
stream
  • 2246 Views
  • 6 replies
  • 0 likes

sonos and andriod phone playing at the same time

When I'm at home playing Spotify via the sonos app, then when my partner starts playing Spotify via the andriod app my sonos stops, if I then press play their phone stops playing and vice versa? They are on the mobile network at work and I'm on my ho...

Newbie

When I'm at home playing Spotify via the sonos app, then when my partner starts playing Spotify via the andriod app my sonos stops, if I then press play their phone stops playing and vice versa? They...

huecki73

Newbie

792 Views

4 replies

0 likes

  • 792 Views
  • 4 replies
  • 0 likes