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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

Get help for your Android mobile or tablet

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35972 Views
  • 64 replies
  • 25 likes
  • 35972 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Can't find my old Spotify account

Deactivated my old Facebook account and I can't get in to my Spotify music. Also don't remember my password or username for either account

  • Casual Listener
  • Deactivated my old Facebook account and I can't get in to my Spotify music. Also don't remember my password or username for either account
  • kbrooksc
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Can't find my old Spotify account

Deactivated my old Facebook account and I can't get in to my Spotify music. Also don't remember my password or username for either account

  • Casual Listener
  • Deactivated my old Facebook account and I can't get in to my Spotify music. Also don't remember my password or username for either account
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

can not log in

help me i have made my account online on my laptop and it is working perfectly, but when i try to use the same account on my android phone it says either my password and or acc is incorrect? anyone else ever have this problem and knows how to fix thi...

  • Newbie
  • help me i have made my account online on my laptop and it is working perfectly, but when i try to use the same account on my android phone it says either my password and or acc is incorrect?   ...
  • madmonkey23
  • Roadie
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Missing podcasts=\

Few month ago I had Jim Cramer podcast "Mad Money" from Jim Cramer CNBS. Today Ive decided to listen to it and noticed, that its gone....Search cant find any podcasts from him=(

  • Regular
  • Few month ago I had Jim Cramer podcast "Mad Money" from Jim Cramer CNBS.   Today Ive decided to listen to it and noticed, that its gone.... Search cant find any podcasts from him=(   &...
  • 526 Views
  • 0 replies
  • 0 likes
  • 526 Views
  • 0 replies
  • 0 likes

crashes

My spotify crashes as soon as i click on the app... I reinstall it, i logged in and it crashes again.... this al started when i uppdated it.

  • Newbie
  • My spotify crashes as soon as i click on the app... I reinstall it, i logged in and it crashes again.... this al started when i uppdated it.
  • Nico
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Transfer storage of offline files from internal storage to USB OTG

Hi! I'm currently using a Samsung Galaxy S6 64GB. I've saved many songs and playlists for offline usage and it obviously ate much of my phone's memory. I had purchased a 32GB USB OTG solely for my music files. Would it be possible to transfer the off...

  • Music Fan
  • Hi! I'm currently using a Samsung Galaxy S6 64GB. I've saved many songs and playlists for offline usage and it obviously ate much of my phone's memory. I had purchased a 32GB USB OTG solely for my mu...
  • 258 Views
  • 0 replies
  • 2 likes
  • 258 Views
  • 0 replies
  • 2 likes

Can't improve station

For the past three days every time I hit thumbs up or down, I get a message "Sorry, we can't improve your station right now. Please try again later.". It's happened on data and on wi-fi, on multiple stations, after phone reboot, etc.

  • Casual Listener
  • For the past three days every time I hit thumbs up or down, I get a message "Sorry, we can't improve your station right now. Please try again later.". It's happened on data and on wi-fi, on multiple ...
  • 564 Views
  • 0 replies
  • 7 likes
  • 564 Views
  • 0 replies
  • 7 likes

Offline data saved to SD card - still blocks internal memory

Hello everyone, I use a Sony Xperia Z with Android 5.0. I have downloaded offline available music via spotify. If I have a look at the apps' details it sais that Spotify takes uf 2,8 GB memory, 2,74GB of which are stored on the SD-card. Still the Spo...

  • Newbie
  • Hello everyone,   I use a Sony Xperia Z with Android 5.0.   I have downloaded offline available music via spotify. If I have a look at the apps' details it sais that Spotify takes uf 2,...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Offline content disappearing

Hi, I am having a problem with all my offline content disappearing after a power down or reboot - Note 4I am on Spotify premium.I have tried deleting the cache, uninstalling, reseting the devices attached to my account (ipad, anroid phone and macbook...

  • Newbie
  • Hi,   I am having a problem with all my offline content disappearing after a power down or reboot - Note 4 I am on Spotify premium. I have tried deleting the cache, uninstalling, reseting th...
  • 376 Views
  • 0 replies
  • 1 likes
  • disappearing
  • 376 Views
  • 0 replies
  • 1 likes

Add album gone?

I finally updated, sort of by accident, but irregardless, it's done, and now I have a teensy tiny irritant, but of course it's the little things.......Can no longer " add album to playlist".To queue yes, (that's a whole nother kettle of fish) playlis...

  • Roadie
  • I finally updated, sort of by accident, but irregardless, it's done, and now I have a teensy tiny irritant, but of course it's the little things....... Can no longer " add album to playlist". To qu...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Spotify WILL NOT open ....

I've uninstalled, reinstalled, tried saving the app to my phone, my SD card, tried removing to from Google play, tried removing it using the android app manager, tried removing it manually with my computer - nothing. Every time it says the app was su...

  • Newbie
  • I've uninstalled, reinstalled, tried saving the app to my phone, my SD card, tried removing to from Google play, tried removing it using the android app manager, tried removing it manually with my co...
  • Ambivalence
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

spotify goes to the top of my music list all the time

i think it was the most recent update that made my spotify go to the top of my music list everytime i unlock my phone or open the app. i have tried clearing the cache, reinstalling the app, and restarting my phone( Galaxy s6). this is really annoying...

  • Newbie
  • i think it was the most recent update that made my spotify go to the top of my music list everytime i unlock my phone or open the app. i have tried clearing the cache, reinstalling the app, and resta...
  • jerrawa
  • Roadie
  • 333 Views
  • 1 replies
  • 1 likes
  • 333 Views
  • 1 replies
  • 1 likes

Spotfy doesn't connec to my mobile network on new phone

I have been a premiun user for a year using spotify on a HTC one phone and never had any problem. Recently I have upgraded to a new phone, a Samsung Galaxy S6, but spotify doesn't recognise the mobile network on this phone and does not even login unl...

  • Visitor
  • I have been a premiun user for a year using spotify on a HTC one phone and never had any problem. Recently I have upgraded to a new phone, a Samsung Galaxy S6, but spotify doesn't recognise the mobil...
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

Phone help

If I subscribe to Spotify Premium, Can I use it on my phone and home computer?

  • Newbie
  • If I subscribe to Spotify Premium, Can I use it on my phone and home computer?
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

Spotify connect connecting to undesired device

I am a Audio Video Professional and While installting a Heos amp at a customers house, I played music from my spotify account. The problem is that I can switch to there house from my spotify account and play music remotely. When I look at spotify con...

  • Newbie
  • I am a Audio Video Professional and While installting a Heos amp at a customers house, I played music from my spotify account.  The problem is that I can switch to there house from my spotify ac...
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

BUG [ANDROID] : Spotify desynchronizes everything once a week...

Friendly greetings !I am currently running Spotify Premium on Android 4.2.2, on a Wiko Stairway.I'd like to share you my discontent after something recurring happens :Spotify desynchronizes everything I synchronized once in a while (for example, afte...

  • Casual Listener
  • Friendly greetings ! I am currently running Spotify Premium on Android 4.2.2, on a Wiko Stairway. I'd like to share you my discontent after something recurring happens : Spotify desynchronizes eve...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

Reset password

I tried to reset my password but when I receive the link in my email it tell me that that link has already been used or that the form has expired.What do I do then???

  • Casual Listener
  • I tried to reset my password but when I receive the link in my email it tell me that that link has already been used or that the form has expired. What do I do then???
  • Josuecampos1994
  • Casual Listener
  • 224 Views
  • 2 replies
  • 0 likes
  • 224 Views
  • 2 replies
  • 0 likes

Spotify is stopping after each streaming radio song... Android

=== START OF TEMPLATE === Description Please describe the problem: Playback keeps stopping after playing (in most cases) a single song. Example:Song plays completely. Nothing happens next unless I intervene. What are the steps you took to get to the ...

  • Newbie
  • === START OF TEMPLATE ===   Description Please describe the problem: Playback keeps stopping after playing (in most cases) a single song. Example:Song plays completely. Nothing happens...
  • mmcbass
  • Newbie
  • 1695 Views
  • 2 replies
  • 4 likes
  • 1695 Views
  • 2 replies
  • 4 likes

Android Offline Album Covers

Hello all, I'm having an issue with Spotify for Android. When I set a playlist to offline and there are local files, they will sync but the album covers will not. I have tried unsyncing the playlist and downloading it again, I have tried resetting th...

  • Newbie
  • Hello all,   I'm having an issue with Spotify for Android. When I set a playlist to offline and there are local files, they will sync but the album covers will not.   I have tried unsyn...
  • 343 Views
  • 0 replies
  • 0 likes
  • Android
    Offline songs
  • 343 Views
  • 0 replies
  • 0 likes

Solved!! BUG: Spotify Connect - Device disappears after 12-24h

I have a dedicated Android device running KitKat hooked up to my stereo. This device is running spotify and basically acts as the player. I then use other Android devices to connect to it and play music using Spotify Connect. This works good for the ...

  • Casual Listener
  • I have a dedicated Android device running KitKat hooked up to my stereo. This device is running spotify and basically acts as the player. I then use other Android devices to connect to it and play mu...
  • robvanberkel62
  • Newbie
  • 3949 Views
  • 12 replies
  • 1 likes
  • 3949 Views
  • 12 replies
  • 1 likes