Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Lucien_
  • Visitor
  • 14297 Views
  • 54 replies
  • 17 likes
  • 14297 Views
  • 54 replies
  • 17 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 864337 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 864337 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 23253 Views
  • 3 replies
  • 0 likes
  • 23253 Views
  • 3 replies
  • 0 likes

With some artists in your profile does not appear their songs i only related to the artists.

Hello!Well, I am new to Spotify hopes and i have 3 months ago more or less with premium account. It turns out that there are songs that I do not appear in Spotify hopes and some of my friends if you get these songs. Displays the artist and not their ...

  • Casual Listener
  • Hello! Well, I am new to Spotify hopes and i have 3 months ago more or less with premium account. It turns out that there are songs that I do not appear in Spotify hopes and some of my friends if yo...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

No internet connection 4G 3G 2G

I have been using Spotify with no issues for many months (Premium from day 1) but 2 weeks ago Spotify on my android smartphone started to disconnect from internet randomly, the problem got worst and now i cannot even log in... I tried to delete the a...

  • Casual Listener
  • I have been using Spotify with no issues for many months (Premium from day 1) but 2 weeks ago Spotify on my android smartphone started to disconnect from internet randomly, the problem got worst and ...
  • Soulchip
  • Casual Listener
  • 370 Views
  • 2 replies
  • 0 likes
  • 370 Views
  • 2 replies
  • 0 likes

Solved!! Help! I want to unistall the most recent update but can't find the supported APK for it.

Help I want to unistall the update on August 10th because it stinks really. But I can't find the apk that is supported to still get the old spotify back.

  • Regular
  • Help I want to unistall the update on August 10th because it stinks really. But I can't find the apk that is supported to still get the old spotify back.
  • fender5126
  • Regular
  • 574 Views
  • 4 replies
  • 0 likes
  • 574 Views
  • 4 replies
  • 0 likes

I can't log into the app! !!!!!!!!!!!

I can log into the web, but not the app. I have tried all the suggestions here and those that were given to me by support, and NOTHING works. I will give it one more try and if it's not resolved, I'm done with spotify.

  • Newbie
  • I can log into the web, but not the app. I have tried all the suggestions here and those that were given to me by support, and NOTHING works. I will give it one more try and if it's not resolved, I'm...
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

(Galaxy S5) Android 5.0 album cover bug

Hey,it is normal that the lockscreen is set to the album cover when listening to a song via spotify, but i noticed that even if you close the app, it doesnt change back to the system's lockscreen background.Please fix that it is kinda annoying and th...

  • Newbie
  • Hey, it is normal that the lockscreen is set to the album cover when listening to a song via spotify, but i noticed that even if you close the app, it doesnt change back to the system's lockscreen b...
  • 457 Views
  • 0 replies
  • 0 likes
  • 457 Views
  • 0 replies
  • 0 likes

How to change download location to external sd card

I was just wondering if there was a option to change download location to my external sd cardThank you

  • Newbie
  • I was just wondering if there was a option to change download location to my external sd card Thank you
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

Solved!! some albuns is only to premium access?

Hello , i'm trying access this album below put is not avaible, i see this songs via WEB but i can't click on play, and via android i can't see this album https://play.spotify.com/album/3xYNQ0WHbe15Jxj8omO8cA thank yourapha

  • Casual Listener
  • Hello , i'm trying access this album below put is not avaible, i see this songs via WEB but i can't click on play, and via android i can't see this album   https://play.spotify.com/album/...
  • rguarita
  • Casual Listener
  • 316 Views
  • 4 replies
  • 0 likes
  • 316 Views
  • 4 replies
  • 0 likes

searching playlists

Why is that on premium app I cannot search my own playlists and can only listen in shuffle mode ! This is not good. I currently have a windows phone but previously had an iphone and I could search in that ,so why not on the windows phone ? This will ...

  • Casual Listener
  • Why is that on premium app I cannot search my own playlists and can only listen in shuffle mode ! This is not good. I currently have a windows phone but previously had an iphone and I could search in...
  • driveflanger
  • Community Legend
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Help!

I registered for premium on my account and do not remember my password and the email I put in must not have been correct because I am not receiving an email to reset. What should I do?

  • Casual Listener
  • I registered for premium on my account and do not remember my password and the email I put in must not have been correct because I am not receiving an email to reset. What should I do?
  • DjBreaker15
  • Newbie
  • 245 Views
  • 3 replies
  • 0 likes
  • 245 Views
  • 3 replies
  • 0 likes

Local Files not Syncing on Mobile Device

Not sure if this is a Windows 10 or a Spotify Issue but I have a Samsung S3 on the same network as the Desktop App but the local files are not syncing? Just wondering if anyone else is having the same problem or any solutions? I am also experience th...

  • Gig Goer
  • Not sure if this is a Windows 10 or a Spotify Issue but I have a Samsung S3 on the same network as the Desktop App but the local files are not syncing?   Just wondering if anyone else is havin...
  • gesabo62
  • Newbie
  • 789 Views
  • 8 replies
  • 2 likes
  • 789 Views
  • 8 replies
  • 2 likes

Solved!! Missed files after restarting my samsung glaxy s3

Hi, i have a problem with my downloaded music. The files are now at my micro sd card (SanDisk 64GB). After restarting i have to download all files again. How can I fix the problem. Thank you for your help. Sincerely yours, Seb K.

  • Newbie
  • Hi, i have a problem with my downloaded music. The files are now at my micro sd card (SanDisk 64GB). After restarting i have to download all files again. How can I fix the problem. Thank you for your...
  • jean3601
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Send songs, albums and playlists while streaming

DescriptionWhen using Apple Music (IPhone5, iOS 8.4) with my car radio (Volkswagen MIB II), I can browse through a list of all albums, playlists, artists and songs on my radio. I am currently not able to get this information on my radio when using Sp...

  • Regular
  •   Description When using Apple Music (IPhone5, iOS 8.4) with my car radio (Volkswagen MIB II), I can browse through a list of all albums, playlists, artists and songs on my radi...
  • 376 Views
  • 0 replies
  • 0 likes
  • album
    bluetooth
    streaming
  • 376 Views
  • 0 replies
  • 0 likes

Solved!! How do I unistall the recent spotify update?

The update for spotify released on August 10th stinks. It's terrible. Is there anyway to unistall the update?

  • Regular
  • The update for spotify released on August 10th stinks. It's terrible. Is there anyway to unistall the update?
  • user-removed
  • Not applicable
  • 2613 Views
  • 1 replies
  • 0 likes
  • 2613 Views
  • 1 replies
  • 0 likes

Random Volume Control Issues

Alright so basically what is happening to me is really strange and just bad enough to be extremely annoying. And it started a few months ago and hasnt changed with updates. I will start listening to my playlist and adjust my sound to the song playing...

  • Newbie
  • Alright so basically what is happening to me is really strange and just bad enough to be extremely annoying. And it started a few months ago and hasnt changed with updates. I will start listening to ...
  • 304 Views
  • 0 replies
  • 0 likes
  • Volume Control
  • 304 Views
  • 0 replies
  • 0 likes

Newest Android app doesn't save it's place in my playlist

I have specific playlists that I use in my car. The Android app used to save my place, and when I came back to the car, the app would pick up where I left off (like if I had a CD in the car player). It used to disconnect once in a while, but not ofte...

  • Gig Goer
  • I have specific playlists that I use in my car. The Android app used to save my place, and when I came back to the car, the app would pick up where I left off (like if I had a CD in the car player). ...
  • 213 Views
  • 0 replies
  • 2 likes
  • 213 Views
  • 0 replies
  • 2 likes

Browse through Artist list

Why can't I browse artists on my Android like I can on an IPhone?

  • Newbie
  • Why can't I browse artists on my Android like I can on an IPhone?
  • 167 Views
  • 0 replies
  • 1 likes
  • 167 Views
  • 0 replies
  • 1 likes

Galaxy s6 saying offline when online

So it stopped syncing, a few days ago. I've used spotify premium for almost a year now and never had a problem on my s5, I just upgraded to my new s6 and it synced fine for awhile. Now whenever I'm on my home wifi spotify refuses to access the Intern...

  • Newbie
  • So it stopped syncing, a few days ago. I've used spotify premium for almost a year now and never had a problem on my s5, I just upgraded to my new s6 and it synced fine for awhile. Now whenever I'm o...
  • 902 Views
  • 0 replies
  • 0 likes
  • 902 Views
  • 0 replies
  • 0 likes

Wrong highlight color for selected navigation menu

Since Spotify changed the main green color, someone left the old color in the Android Spotify app navigation menu. This is the 4th release since the color changes and this bug is still not fixed It is so annoying so I decided to post it here. I am us...

  • Newbie
  • Since Spotify changed the main green color, someone left the old color in the Android Spotify app navigation menu.   This is the 4th release since the color changes and this bug is still ...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Does offline music us up my memory on my android

When I select music to be available offline when I select a song my s6 shows, downloading. Is the song then downloaded onto my phone and will this take up my phones memory? Any help greatly appreciated

  • Newbie
  • When I select music to be available offline when I select a song my s6 shows, downloading. Is the song then downloaded onto my phone and will this take up my phones memory? Any help greatly appreciat...
  • driveflanger
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes