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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6875 Views

0 replies

7 likes

  • 6875 Views
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Logged out of Spotify

I enter in my username and password, after loading onto the Spotify app (I can see songs, search, spotify premium etc) then immediately logs me back out of spotify to say that my username or password is incorrect. How do I fix this? Thank you,

Visitor

I enter in my username and password, after loading onto the Spotify app (I can see songs, search, spotify premium etc) then immediately logs me back out of spotify to say that my username or password...

Daniel

Community Legend

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
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SPOTIFY VER 3.6.0.789 DOESN'T WORK ON NOKIA XL

Hi,spotify version 3.6.0.789 (upgrading from version 3.4.0.762 that's on 1Mobile Market) doesn't start on mobile Nokia XLRegardsAndrea

Casual Listener

Hi, spotify version 3.6.0.789 (upgrading from version 3.4.0.762 that's on 1Mobile Market) doesn't start on mobile Nokia XL Regards Andrea

Daniel

Community Legend

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Solved!! Can`t operate spotify over my bluetooth headset

Hello, last week I saved my spotify offline songs on my sd card because my phone storage was to small. Since I did this I can`t operate spotify over my bluetooth headset and over my Zenec Radio in my car. On top of that I can`t see the tracks and the...

Regular

Hello,   last week I saved my spotify offline songs on my sd card because my phone storage was to small.   Since I did this I can`t operate spotify over my bluetooth headset and over my...

user-removed

Not applicable

30945 Views

29 replies

0 likes

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Local de armazenamento.

Gostaria de tira uma dúvida e ao mesmo tempo abrir espaço para uma sujestão. Bom... eu adoro esse app, facilita muito e tipo, eu sofro um pouco na questão do local onde os dados e cache são armazenados, poxa será que não seria possível vcs colocarem ...

Newbie

Gostaria de tira uma dúvida e ao mesmo tempo abrir espaço para uma sujestão. Bom... eu adoro esse app, facilita muito e tipo, eu sofro um pouco na questão do local onde os dados e cache são armazenad...

Daniel

Community Legend

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

Solved!! Android marshmallow and sound quality

Hi, recently I update to preview 3 of Android on my nexus 5.After download all my Playlist the sound has a lot of noise like clips, or interference like old modem dial.

Regular

Hi, recently I update to preview 3 of Android on my nexus 5. After download all my Playlist the sound has a lot of noise like clips, or interference like old modem dial.

peter1233

Regular

13488 Views

50 replies

1 likes

  • 13488 Views
  • 50 replies
  • 1 likes

Can't download any more tracks, even though limit not reached

SYNCING ERROR: you ave reached the maximum number of songs that can be made available offline. To get the pending songs you must first deselect another playlist I'm using the current version of Spotify Premium on a Sony Xperia Z3 running 5.1.1. Today...

Regular

SYNCING ERROR: you ave reached the maximum number of songs that can be made available offline. To get the pending songs you must first deselect another playlist   I'm using the current version...

Daniel

Community Legend

577 Views

1 replies

0 likes

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  • 1 replies
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Won't let me reset my password!!🙊

Spoiler (Highlight to read)I have tried to reset my password but when I go to reset it it says that it has expired and it won't change it. I only sent the email a few minutes before so that would od been ok, and I have tried uninstalling and reinstal...

Newbie

I have tried to reset my password but when I go to reset it it says that it has expired and it won't change it. I only sent the email a few minutes before so that would od been ok, and I have tried u...

Nico

Community Legend

805 Views

1 replies

1 likes

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  • 1 likes

Artist random is not playing older material

On PC Spotify's the random-option is working quite well, but on Android it does not. If I select particular artist and use the random play, it will most likely play new material only. For example for band Children of Bodom it will consist only the ne...

Newbie

On PC Spotify's the random-option is working quite well, but on Android it does not. If I select particular artist and use the random play, it will most likely play new material only. For exampl...

Daniel

Community Legend

279 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Spotify Incompatible with Samsung E500H?

Google Play Store says that Spotify is incompatible with my phone model: a Samsung E500H Android version 4.4.4 Anyone know why this is? I just signed up for premium expecting I would be able to get the service to work on my phone... Is there a workar...

Casual Listener

Google Play Store says that Spotify is incompatible with my phone model: a Samsung E500H Android version 4.4.4   Anyone know why this is? I just signed up for premium expecting I would be able...

Daniel

Community Legend

674 Views

3 replies

0 likes

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Spotify is not opening with other apps

I loved Spotify bc I could listen to my music while browsing on another apps. But suddenly I no longer can.I open a new app and directly my song stops playing, and it kinda sucks. I'm paying the premium version on my Android.Any advice for this? I wa...

Newbie

I loved Spotify bc I could listen to my music while browsing on another apps. But suddenly I no longer can. I open a new app and directly my song stops playing, and it kinda sucks. I'm paying the pr...

Daniel

Community Legend

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
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Can't log in on phone (HTC Desire 510)

Downloaded spotify a while ago, wasn't able to get it to work. Just tried logging in again (tried with both facebook login, and old username and password). It used to just sit at logging in, but now it gives me a message after about five minutes sayi...

Casual Listener

Downloaded spotify a while ago, wasn't able to get it to work. Just tried logging in again (tried with both facebook login, and old username and password). It used to just sit at logging in, but now ...

Daniel

Community Legend

443 Views

2 replies

0 likes

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Kündigung

Ich habe am 10.09 2015 Spotify gekündigt und auf der Seite im Internet steht das mein premium am 10.09.2015 abläuft aber nun habe ich immer noch premium. Was soll ich nun tun?

Newbie

Ich habe am 10.09 2015 Spotify gekündigt und auf der Seite im Internet steht das mein premium am 10.09.2015 abläuft aber nun habe ich immer noch premium. Was soll ich nun tun?

Daniel

Community Legend

522 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Offline mode kills downloaded playlists!?

Hi guys, I suffer from a very annoying issue with Spotify on my Android phone. Although I downloaded a complete playlist (which works nicely), it happens that Spotify tells me, that the playlist is not fully downloaded next or the overnext day.I have...

Regular

Hi guys,   I suffer from a very annoying issue with Spotify on my Android phone.   Although I downloaded a complete playlist (which works nicely), it happens that Spotify tells me, that...

Markus72

Regular

741 Views

5 replies

0 likes

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  • 5 replies
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Spotify free won't play any music, including shuffleplay

When I click the shuffle play button I get no response. No music is played.I have cleared the cache, uninstalled, restarted my phone and then reinstalled.I made sure the streaming wasn't on high quality.Any other suggestions? I'm only Android 4.4, Sp...

Regular

When I click the shuffle play button I get no response. No music is played. I have cleared the cache, uninstalled, restarted my phone and then reinstalled. I made sure the streaming wasn't on h...

Adam_B

Spotify

3016 Views

15 replies

0 likes

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See music on phone but won't play and doesn't appear on Windows App

In particular the artist Jason Cruz and Howl, album Good Man's Ruin. It shows on my phone the entire album greyed out and won't play. When I go to search for it on the windows program it doesn't even show the artist. Did someone forget to pay the bil...

Casual Listener

In particular the artist Jason Cruz and Howl, album Good Man's Ruin. It shows on my phone the entire album greyed out and won't play. When I go to search for it on the windows program it doesn't...

mr_Kane

Casual Listener

539 Views

2 replies

0 likes

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Landscape Mode - Soft-Key bar visible

To whom it may concern I'm using my old Nexus 5 with Android 5.1.1 (not rooted), Set Orientation and GMD Full Screen Immersive Mode as small "Now-Playing"-Screen in my living room. With Spotify 3.4.0.764 this worked very well and looked like this:. B...

Visitor

To whom it may concern   I'm using my old Nexus 5 with Android 5.1.1 (not rooted), Set Orientation and GMD Full Screen Immersive Mode as small "Now-Playing"-Screen in ...

Daniel

Community Legend

1650 Views

3 replies

0 likes

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Android user - offline

Whenever I am at the gym (or wherever I'm not at home) I can't listen to my music on Spotify. It says "this music isn't available offline or Spotify thinks I'm offline - not connected to the Internet). .please help me before I cancel my account. Th a...

Newbie

Whenever I am at the gym (or wherever I'm not at home) I can't listen to my music on Spotify. It says "this music isn't available offline or Spotify thinks I'm offline - not connected to the Internet...

Daniel

Community Legend

567 Views

1 replies

0 likes

Josiescarpelli@gmail.com is my current email
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Bring back the old Spotify player from v2.8

I don't really like the zoom in and out transition of album art. That redesign also made the album arts smaller. I downgraded to Spotify 2.8 because of that.

Newbie

I don't really like the zoom in and out transition of album art. That redesign also made the album arts smaller. I downgraded to Spotify 2.8 because of that.

user-removed

Not applicable

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
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spotify aux to car stereo

Problem is that when I connect my mobile to my car stereo via aux , it will play a song for few seconds then stops .I have tryed this on WiFi/3g/4g , therefore its not a connection issueI have changed aux cable to a new one , still the problem occurs...

Casual Listener

Problem is that when I connect my mobile to my car stereo via aux , it will play a song for few seconds then stops . I have tryed this on WiFi/3g/4g , therefore its not a connection issue I hav...

ellboo123

Newbie

7162 Views

8 replies

2 likes

  • 7162 Views
  • 8 replies
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Solved!! Payment

Hi how come I've just paid for premium and its still saying update payment yet it's took the money out :s

Casual Listener

Hi how come I've just paid for premium and its still saying update payment yet it's took the money out :s

Daniel

Community Legend

1059 Views

9 replies

0 likes

  • 1059 Views
  • 9 replies
  • 0 likes