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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111646 Views

26 replies

3 likes

  • 111646 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224669 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224669 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

582040 Views

79 replies

3 likes

  • 582040 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

479008 Views

577 replies

40 likes

Account
Free
  • 479008 Views
  • 577 replies
  • 40 likes

Downloaded lists disappear

My downloaded playlists disappear from my Spotify after a couple of days or so. I have a Samsung Galaxy S5 with Android 5.0 and a memery card containing 128 GB. I save my downloaded Spotify playlists on that SD-card, but they disappear after a while....

Newbie

My downloaded playlists disappear from my Spotify after a couple of days or so. I have a Samsung Galaxy S5 with Android 5.0 and a memery card containing 128 GB. I save my downloaded Spotify playlists...

acalvane92

Casual Listener

648 Views

2 replies

0 likes

  • 648 Views
  • 2 replies
  • 0 likes

Are You kidding me?

I loggined in about five minutes ago, and all my downloaded songs were GONE. "Can't play this offline" are u kidding me??? I played them nearly hundreds of time so far, but i can't play them offline now.I'm a premium member.

Newbie

I loggined in about five minutes ago, and all my downloaded songs were GONE. "Can't play this offline" are u kidding me??? I played them nearly hundreds of time so far, but i can't play them offline ...

386 Views

0 replies

0 likes

  • 386 Views
  • 0 replies
  • 0 likes

Music cuts out. Days now FIX?

Music cuts in and out. Every 8 9 seconds. w. T. F.?

Regular

Music cuts in and out. Every 8 9 seconds. w. T. F.?

Sly91

Regular

623 Views

1 replies

0 likes

pissed cab calloway
  • 623 Views
  • 1 replies
  • 0 likes

Problem with double songs on play back

Came up with this problem few weeks ago: When I start to play a playlist (no matter what it is) it adds the songs twice to the playback. Its a bit annoying when playing with random order. The same problem also appears on my Laptop (windows). Does any...

Newbie

Came up with this problem few weeks ago: When I start to play a playlist (no matter what it is) it adds the songs twice to the playback. Its a bit annoying when playing with random order. The same pr...

322 Views

0 replies

0 likes

  • 322 Views
  • 0 replies
  • 0 likes

I open the app and closes immediately

I re-installed my Spotify in a Samsung Galaxy S5. When i run the app it seems to open but closes immediately. I re-installed more than and always get the same problem. What should I do?

Newbie

I re-installed my Spotify in a Samsung Galaxy S5. When i run the app it seems to open but closes immediately. I re-installed more than and always get the same problem. What should I do?

KonstantinSp

Roadie

615 Views

1 replies

0 likes

  • 615 Views
  • 1 replies
  • 0 likes

Options click area is too small

At a banquet party recently, our DJ had to leave due to a family emergency so I was left to dj the rest of the night with Spotify. I was happy to do it--Spotify is reliable, and our connection was good. But I always knew how faulty the options button...

Newbie

At a banquet party recently, our DJ had to leave due to a family emergency so I was left to dj the rest of the night with Spotify. I was happy to do it--Spotify is reliable, and our connection was go...

340 Views

0 replies

0 likes

  • 340 Views
  • 0 replies
  • 0 likes

Solved!! Spotify running feature no longer available

I have been using Spotify running on Android for some time now and really like it. But as of yesterday the feature no longer available in the app. Has anyone else noticed this? I have a Spotify Premium subscription. I don't think I have changed anyth...

Casual Listener

I have been using Spotify running on Android for some time now and really like it. But as of yesterday the feature no longer available in the app. Has anyone else noticed this?   I have a Spot...

luke0322

Casual Listener

861 Views

2 replies

0 likes

  • 861 Views
  • 2 replies
  • 0 likes

Downloading in Offline mode

All the albums which I save are automatically downloaded. Even those which are not set as "Offline" by me. Because of this my internal storage is always full.My device is Samsung Note 3.Thank you

Newbie

All the albums which I save are automatically downloaded. Even those which are not set as "Offline" by me. Because of this my internal storage is always full. My device is Samsung Note 3. Thank you

354 Views

0 replies

0 likes

  • 354 Views
  • 0 replies
  • 0 likes

Cannot login to app on new phone - Thinks I'm registering

I got a new galaxy s6 (previously also had a galaxy s5). I attempted to login with my usual email and password, but I received the error message, "You've already created an account with this email address." I have uninstalled and reinstalled the app,...

Newbie

I got a new galaxy s6 (previously also had a galaxy s5). I attempted to login with my usual email and password, but I received the error message, "You've already created an account with this email ad...

julianalsantos

Newbie

910 Views

4 replies

0 likes

  • 910 Views
  • 4 replies
  • 0 likes

My song pauses itself suddenly

In my galaxy s5 device, songs are suddenly pausing,so what should I do.

Newbie

In my galaxy s5 device, songs are suddenly pausing,so what should I do.

woodandrew90

Roadie

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

Acount problems please HELP!!

Hello, Yesterday I accidentally registered with spotify on my phone but used a wrong email that looks really similar to mine but belonged to some random person! I then logged out but that was a bad mistake because I can't log back in again! Please HE...

Newbie

Hello, Yesterday I accidentally registered with spotify on my phone but used a wrong email that looks really similar to mine but belonged to some random person! I then logged out but that was a bad m...

292 Views

0 replies

0 likes

  • 292 Views
  • 0 replies
  • 0 likes

I got the Premium!!

I just got the Premium for 3 months and I cant download any music or listen offline like the offer said I would!!

Visitor

I just got the Premium for 3 months and I cant download any music or listen offline like the offer said I would!!

woodandrew90

Roadie

833 Views

4 replies

0 likes

  • 833 Views
  • 4 replies
  • 0 likes

Solved!! Spotify Party Issue?

Hi, I have just updated the spotify on my android device with version 4.4.0.1008. This has the new spotify party feature. I navigate my way through to browse and hit "party" or even if I click on "Diplo & Friends Introducing Spotify Party" nothing ha...

Casual Listener

Hi, I have just updated the spotify on my android device with version 4.4.0.1008. This has the new spotify party feature. I navigate my way through to browse and hit "party" or even if I click on "Di...

lestermat

Casual Listener

1010 Views

2 replies

0 likes

  • 1010 Views
  • 2 replies
  • 0 likes

Help!

How can I use downloaded Objects on my Phone (downloaded Music from Spotify)?

Newbie

How can I use downloaded Objects on my Phone (downloaded Music from Spotify)?

user-removed

Not applicable

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

My running option is no longer present

Today my option to chose running has disappeared. How do i get it back

Newbie

Today my option to chose running has disappeared. How do i get it back

Nico

Community Legend

598 Views

1 replies

0 likes

Running
  • 598 Views
  • 1 replies
  • 0 likes

Is it possible to play a Spotify playlist with Google Now

I like using google now and would find it very convenient to play a playlist via this method.Is this possible?I use it all the time to play a random song that pops into my head but ultimatly then have to use my hands to go back to my playlists that i...

Music Fan

I like using google now and would find it very convenient to play a playlist via this method. Is this possible? I use it all the time to play a random song that pops into my head but ultimatly...

justusiv

Music Fan

668 Views

1 replies

0 likes

  • 668 Views
  • 1 replies
  • 0 likes

Can't Play Song Using "OK Google" on Moto 360 When Phone Screen is Locked

I recently purchased a Moto 360 watch and have been trying to use the Spotify app on it. I am able to use the spotify button controls and launch the app that is installed on the moto 360, but when I try to play a song using the OK Google voice search...

Regular

I recently purchased a Moto 360 watch and have been trying to use the Spotify app on it. I am able to use the spotify button controls and launch the app that is installed on the moto 360, but when I ...

1073 Views

0 replies

0 likes

android wear
moto360
Nexus 5
  • 1073 Views
  • 0 replies
  • 0 likes

Wrong spotify upgrade

I upgraded my account to spotify while logged into my normal spotify account that I consistently used bearing in mind I somehow have another account which i am completely inactive on. When I subscribed to premium and pay I see that it updated the ina...

Newbie

I upgraded my account to spotify while logged into my normal spotify account that I consistently used bearing in mind I somehow have another account which i am completely inactive on. When I subscrib...

548 Views

0 replies

0 likes

Spotify - SENT PREMIUM PAYMENT TO WRONG ACCOUNT
  • 548 Views
  • 0 replies
  • 0 likes

Using Spotify through Arcam docking station

Hi, would appreciate some help please. Apologies in advance as I am not exactly techno competent. I am using a 4th generation ipod touch on a drArcam docking station which is connected into my hifi system. I am controlling the ipod with my Samsung S5...

Newbie

Hi, would appreciate some help please. Apologies in advance as I am not exactly techno competent. I am using a 4th generation ipod touch on a drArcam docking station which is connected into my hifi s...

502 Views

0 replies

0 likes

  • 502 Views
  • 0 replies
  • 0 likes

Playlist hit area overlap, cant queue songs

Hello, Not entirely too sure if this is the correct place to post a bug. Bug: Cannot queue song in android on a large playlist. Steps to reproduce:Open a playlist that needs to scrollTry clicking on the three dot hamburger type menu to access add to ...

Casual Listener

Hello,   Not entirely too sure if this is the correct place to post a bug.   Bug:  Cannot queue song in android on a large playlist.   Steps to reproduce: Open a playlist ...

336 Views

0 replies

0 likes

  • 336 Views
  • 0 replies
  • 0 likes