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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111637 Views

26 replies

3 likes

  • 111637 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224658 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224658 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

582026 Views

79 replies

3 likes

  • 582026 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

479002 Views

577 replies

40 likes

Account
Free
  • 479002 Views
  • 577 replies
  • 40 likes

Spotify Connect on Fire TV doesnt Work anymone

Hey Spotify,Since I updated Spotify App on my Sony Xperia z3 Compact to Version 4.4.0.1008 Spotify Connect with my fire TV doesnt Work anymone. Since it worked fine last night bevor updating my mobile's Spotify App to the newest Version it has to be ...

Regular

Hey Spotify, Since I updated Spotify App on my Sony Xperia z3 Compact to Version 4.4.0.1008 Spotify Connect with my fire TV doesnt Work anymone. Since it worked fine last night bevor updating my m...

cues

Regular

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

Turning push notifications off

I've switched off all the notifications in the Spotify app (settings > notifications) and still recieve push notifications ("sign up your family bla bla bla"). How do I turn off these darn notifications for good??

Newbie

I've switched off all the notifications in the Spotify app (settings > notifications) and still recieve push notifications ("sign up your family bla bla bla"). How do I turn off these darn notific...

338 Views

0 replies

0 likes

  • 338 Views
  • 0 replies
  • 0 likes

Spotify being killed in background

I literally cannot do anything else when listening to Spotify. If I try to use another app at the same time (check email, Facebook, browse web, etc) Spotify closes and stops playing. This is especially an issue in the car; I cannot play Spotify throu...

Regular

I literally cannot do anything else when listening to Spotify.  If I try to use another app at the same time (check email, Facebook, browse web, etc) Spotify closes and stops playing.  This...

Alliekat

Regular

4382 Views

7 replies

0 likes

  • 4382 Views
  • 7 replies
  • 0 likes

Files on computer and android

Hi all. Thanks in advance for your help. I am new to spotify and have a few questions. 1. If users' own files are loaded on a PC, I assume they won't also appear if logged in on another PC? 2. I understand files can be 'synced' or something from PC t...

Casual Listener

Hi all.   Thanks in advance for your help.   I am new to spotify and have a few questions.   1. If users' own files are loaded on a PC, I assume they won't also appear if logged ...

driveflanger

Community Legend

822 Views

5 replies

0 likes

  • 822 Views
  • 5 replies
  • 0 likes

Keeping getting logged out (on Android Marshmallow)

I just started using Spotify on Android and every day (sometimes every other day) it forces me to re-login which is a pain, but the dealbreaker is that it requires me to mark all the playlists I want offline and re-download. There's a couple of other...

Newbie

I just started using Spotify on Android and every day (sometimes every other day) it forces me to re-login which is a pain, but the dealbreaker is that it requires me to mark all the playli...

332 Views

0 replies

0 likes

  • 332 Views
  • 0 replies
  • 0 likes

downloaded playlist not available offline :/

hi all,i have all my fave playlists downloaded for offline playing, but just selected a couple of them, that i have played before offline,and get message 'not available' not sure why?thanksdan

Visitor

hi all, i have all my fave playlists downloaded for offline playing, but just selected a couple of them, that i have played before offline, and get message 'not available' 😕 not sure why? thanks...

user-removed

Not applicable

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Solved!! Is it possible to move song in queue

HiI have small problem. When i add a song to queue and then i want to move it to the top it is impossible. How to do it? Is there any possibility? It would be very helpful. Thanks in advance.

Casual Listener

Hi I have small problem. When i add a song to queue and then i want to move it to the top it is impossible. How to do it? Is there any possibility? It would be very helpful. Thanks in advance. 

Dragono1313

Casual Listener

731 Views

2 replies

1 likes

  • 731 Views
  • 2 replies
  • 1 likes

Spotify resumes playing after being stopped

This may just be some issue with my phone, but I've been having a problem where Spotify will awake again after I have stopped playing a song, and supposedly quit out of the application, and locked the the screen, maybe even pulled out my earphones. L...

Music Fan

This may just be some issue with my phone, but I've been having a problem where Spotify will awake again after I have stopped playing a song, and supposedly quit out of the application, and locked th...

295 Views

0 replies

0 likes

  • 295 Views
  • 0 replies
  • 0 likes

Help me pls

A few days ago, I finished my subscription because I don't like open my Facebook but when my subscription ended, I put my card in another account and doesn't work yet.

Visitor

A few days ago, I finished my subscription because I don't like open my Facebook but when my subscription ended, I put my card in another account and doesn't work yet.

227 Views

0 replies

0 likes

  • 227 Views
  • 0 replies
  • 0 likes

Solved!! Bought premium but still get adds on mobile (not desktop)

I bought 3 months premium with the offer you currently have going on, but I still get adds playing when using it on my android phone. It works fine without adds on my desktop pc. Is this intended?

Newbie

I bought 3 months premium with the offer you currently have going on, but I still get adds playing when using it on my android phone. It works fine without adds on my desktop pc.   Is this int...

Nico

Community Legend

535 Views

1 replies

0 likes

  • 535 Views
  • 1 replies
  • 0 likes

Shows paid in my account but does not give me premium.

I am a college student and I tried to sign up for a student premium account on, but it wouldn't let me and told me there was an error. So I had a second account that I forgot that used my actual college email so I switched over to that account and tr...

Casual Listener

I am a college student and I tried to sign up for a student premium account on, but it wouldn't let me and told me there was an error. So I had a second account that I forgot that used my actual coll...

rhbennett1

Casual Listener

913 Views

2 replies

0 likes

Android
Galaxy S6
Help
paid
  • 913 Views
  • 2 replies
  • 0 likes

Spotify Connect randomly stops while browsing on Android Spotify app

Hi! I noticed that when I use Spotify Connect from my Android phone all is fine until I start looking around in the Spotify app, pressing maybe "Browse" or "Radio" menu items to discover new music or find new playlist. Sometimes randomly (the behavio...

Community Legend

Hi! I noticed that when I use Spotify Connect from my Android phone all is fine until I start looking around in the Spotify app, pressing maybe "Browse" or "Radio" menu items to discover new music ...

user-removed

Not applicable

687 Views

1 replies

0 likes

  • 687 Views
  • 1 replies
  • 0 likes

Many many issues on Samsung Galaxy S6 Edge +, no resolution as of this

Spotify continues playback after I unplug headphones, randomly stops playing causing me to have to go into app and restart the song, playback goes over phone ringing and when I answer calls playback continues over the call deafening whoever is on the...

Newbie

Spotify continues playback after I unplug headphones, randomly stops playing causing me to have to go into app and restart the song, playback goes over phone ringing and when I answer calls playback ...

steveimp

Newbie

636 Views

2 replies

0 likes

  • 636 Views
  • 2 replies
  • 0 likes

Spotify was stopped when I start it

Hello, my problem is that when home spotify is of you have looked for solution and not e able to fix it, restart the phone, delete and uninstall the spotify, delete the cache and data. Doing all that not is that do I start spotify and see me black pl...

Newbie

Hello, my problem is that when home spotify is of you have looked for solution and not e able to fix it, restart the phone, delete and uninstall the spotify, delete the cache and data. Doing all that...

512 Views

0 replies

0 likes

se detuvo
  • 512 Views
  • 0 replies
  • 0 likes

The "close" button does NOT mean stop playing

I go into spotify to start playing, then go to the "close" at the bottom of my phone and the music stops. I go in again, and start, and then "close" and it stops again. 3rd time it finally works. Another thing. Play means play. Stop means Stop. They ...

Roadie

I go into spotify to start playing, then go to the "close" at the bottom of my phone and the music stops.   I go in again, and start, and then "close" and it stops again.   3rd time it ...

EarlPurple

Roadie

1040 Views

5 replies

0 likes

  • 1040 Views
  • 5 replies
  • 0 likes

Can't log in

I just recently purchased a family plan for Spotify and I can login without an issue to the page and use the webplayer but everytime I try to log in using the app it does not recognize username or email. I tried everything in the FAQS without any res...

Newbie

I just recently purchased a family plan for Spotify and I can login without an issue to the page and use the webplayer but everytime I try to log in using the app it does not recognize username or em...

264 Views

0 replies

0 likes

  • 264 Views
  • 0 replies
  • 0 likes

Help start spotify automatically

Hi;I have Spotify Premium in my car. I have one device DVD-GPS with Android and i have all my music offline. When start the car I can play automatically the music in the last session? The spotify start but the music is stop, and i have to go my playl...

Newbie

Hi; I have Spotify Premium in my car. I have one device DVD-GPS with Android and i have all my music offline. When start the car I can play automatically the music in the last session? The spotify s...

283 Views

0 replies

0 likes

  • 283 Views
  • 0 replies
  • 0 likes

Interference on the headset

Hello,I have an LG Nexus 5 with Android 6.1 and when I use Spotify with earphone and active surround option in the equalizer, occurs hiss/noise during the song. This only occurs with the surround option in Spotify. With any headset.If you remove the ...

Casual Listener

Hello, I have an LG Nexus 5 with Android 6.1 and when I use Spotify with earphone and active surround option in the equalizer, occurs hiss/noise during the song. This only occurs with the surround...

HenriqueVieira

Casual Listener

577 Views

1 replies

0 likes

  • 577 Views
  • 1 replies
  • 0 likes