Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35240 Views
  • 64 replies
  • 25 likes
  • 35240 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873735 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873735 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25496 Views
  • 3 replies
  • 0 likes
  • 25496 Views
  • 3 replies
  • 0 likes

Spotify WILL NOT open ....

I've uninstalled, reinstalled, tried saving the app to my phone, my SD card, tried removing to from Google play, tried removing it using the android app manager, tried removing it manually with my computer - nothing. Every time it says the app was su...

  • Newbie
  • I've uninstalled, reinstalled, tried saving the app to my phone, my SD card, tried removing to from Google play, tried removing it using the android app manager, tried removing it manually with my co...
  • Ambivalence
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

spotify goes to the top of my music list all the time

i think it was the most recent update that made my spotify go to the top of my music list everytime i unlock my phone or open the app. i have tried clearing the cache, reinstalling the app, and restarting my phone( Galaxy s6). this is really annoying...

  • Newbie
  • i think it was the most recent update that made my spotify go to the top of my music list everytime i unlock my phone or open the app. i have tried clearing the cache, reinstalling the app, and resta...
  • jerrawa
  • Roadie
  • 332 Views
  • 1 replies
  • 1 likes
  • 332 Views
  • 1 replies
  • 1 likes

Spotfy doesn't connec to my mobile network on new phone

I have been a premiun user for a year using spotify on a HTC one phone and never had any problem. Recently I have upgraded to a new phone, a Samsung Galaxy S6, but spotify doesn't recognise the mobile network on this phone and does not even login unl...

  • Visitor
  • I have been a premiun user for a year using spotify on a HTC one phone and never had any problem. Recently I have upgraded to a new phone, a Samsung Galaxy S6, but spotify doesn't recognise the mobil...
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

Phone help

If I subscribe to Spotify Premium, Can I use it on my phone and home computer?

  • Newbie
  • If I subscribe to Spotify Premium, Can I use it on my phone and home computer?
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

Spotify connect connecting to undesired device

I am a Audio Video Professional and While installting a Heos amp at a customers house, I played music from my spotify account. The problem is that I can switch to there house from my spotify account and play music remotely. When I look at spotify con...

  • Newbie
  • I am a Audio Video Professional and While installting a Heos amp at a customers house, I played music from my spotify account.  The problem is that I can switch to there house from my spotify ac...
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

BUG [ANDROID] : Spotify desynchronizes everything once a week...

Friendly greetings !I am currently running Spotify Premium on Android 4.2.2, on a Wiko Stairway.I'd like to share you my discontent after something recurring happens :Spotify desynchronizes everything I synchronized once in a while (for example, afte...

  • Casual Listener
  • Friendly greetings ! I am currently running Spotify Premium on Android 4.2.2, on a Wiko Stairway. I'd like to share you my discontent after something recurring happens : Spotify desynchronizes eve...
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

Reset password

I tried to reset my password but when I receive the link in my email it tell me that that link has already been used or that the form has expired.What do I do then???

  • Casual Listener
  • I tried to reset my password but when I receive the link in my email it tell me that that link has already been used or that the form has expired. What do I do then???
  • Josuecampos1994
  • Casual Listener
  • 224 Views
  • 2 replies
  • 0 likes
  • 224 Views
  • 2 replies
  • 0 likes

Spotify is stopping after each streaming radio song... Android

=== START OF TEMPLATE === Description Please describe the problem: Playback keeps stopping after playing (in most cases) a single song. Example:Song plays completely. Nothing happens next unless I intervene. What are the steps you took to get to the ...

  • Newbie
  • === START OF TEMPLATE ===   Description Please describe the problem: Playback keeps stopping after playing (in most cases) a single song. Example:Song plays completely. Nothing happens...
  • mmcbass
  • Newbie
  • 1695 Views
  • 2 replies
  • 4 likes
  • 1695 Views
  • 2 replies
  • 4 likes

Android Offline Album Covers

Hello all, I'm having an issue with Spotify for Android. When I set a playlist to offline and there are local files, they will sync but the album covers will not. I have tried unsyncing the playlist and downloading it again, I have tried resetting th...

  • Newbie
  • Hello all,   I'm having an issue with Spotify for Android. When I set a playlist to offline and there are local files, they will sync but the album covers will not.   I have tried unsyn...
  • 343 Views
  • 0 replies
  • 0 likes
  • Android
    Offline songs
  • 343 Views
  • 0 replies
  • 0 likes

Solved!! BUG: Spotify Connect - Device disappears after 12-24h

I have a dedicated Android device running KitKat hooked up to my stereo. This device is running spotify and basically acts as the player. I then use other Android devices to connect to it and play music using Spotify Connect. This works good for the ...

  • Casual Listener
  • I have a dedicated Android device running KitKat hooked up to my stereo. This device is running spotify and basically acts as the player. I then use other Android devices to connect to it and play mu...
  • robvanberkel62
  • Newbie
  • 3942 Views
  • 12 replies
  • 1 likes
  • 3942 Views
  • 12 replies
  • 1 likes

How to view a list of my good rated radio songs

I want to view all my good rated radio songs, is this possible?

  • Casual Listener
  • I want to view all my good rated radio songs, is this possible?
  • bredy56
  • Newbie
  • 340 Views
  • 4 replies
  • 0 likes
  • 340 Views
  • 4 replies
  • 0 likes

Solved!! My spotify keeps crashing

For some reason my spotify keeps crashing. I can't even get on to the homepage. When I click on the app it goes to a black page with the word spotify on the top left hand side as if it is about to open up the home page but then just shuts down. None ...

  • Casual Listener
  • For some reason my spotify keeps crashing. I can't even get on to the homepage. When I click on the app it goes to a black page with the word spotify on the top left hand side as if it is about to op...
  • littlemiss_lynz
  • Casual Listener
  • 363 Views
  • 2 replies
  • 0 likes
  • 363 Views
  • 2 replies
  • 0 likes

Can not login on mobile app

I've had spotify for a long time. I recently switched carriers and got the same phone (HTC One m8) and when I try to login on the app it says username or password is incorrect. I've already tried changing my password. I know my login information is c...

  • Newbie
  • I've had spotify for a long time. I recently switched carriers and got the same phone (HTC One m8) and when I try to login on the app it says username or password is incorrect. I've already tried cha...
  • madmonkey23
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Solved!! Offline mode kills downloaded playlists!?

Hi guys, I suffer from a very annoying issue with Spotify on my Android phone. Although I downloaded a complete playlist (which works nicely), it happens that Spotify tells me, that the playlist is not fully downloaded next or the overnext day.I have...

  • Regular
  • Hi guys,   I suffer from a very annoying issue with Spotify on my Android phone.   Although I downloaded a complete playlist (which works nicely), it happens that Spotify tells me, that...
  • Markus72
  • Regular
  • 551 Views
  • 5 replies
  • 0 likes
  • 551 Views
  • 5 replies
  • 0 likes

Spotify crashes / close suddenly

I have a Samsung S5, and a premium account with spotify.1. When I start the app Spotify, immediately it closes suddenly.2. Only appears a black screen, and then it closed.I did:a. Clean the app memory.b. Deinstallc. ReinstallBut the issue continue. T...

  • Newbie
  • I have a Samsung S5, and a premium account with spotify. 1. When I start the app Spotify, immediately it closes suddenly. 2. Only appears a black screen, and then it closed. I did: a. Clean the a...
  • Nico
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Solved!! Chromecast issue with Spotify on Android

From my Galaxy S5 on Verizon using Android 5.0 Spotify says it is connected to my Chromecast device but only plays on the phone speakers. Each time I touch Chromecast under "devices" it says connected but it still says playing on phone speakers and d...

  • Casual Listener
  • From my Galaxy S5 on Verizon using Android 5.0 Spotify says it is connected to my Chromecast device but only plays on the phone speakers.  Each time I touch Chromecast under "devices" it says co...
  • Nigelee77
  • Casual Listener
  • 1917 Views
  • 3 replies
  • 0 likes
  • 1917 Views
  • 3 replies
  • 0 likes

Solved!! Spotify via Android

Hello. Can I use Spotify on Android devices via connecting through USB or AUX or Bluetooth to a radio?

  • Regular
  • Hello. Can I use Spotify on Android devices via connecting through USB or AUX or Bluetooth to a radio?
  • kbrooksc
  • Community Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Google play code gift

when I type my google play code, says it's not valid. I paid in cash and have the note, why not work?

  • Newbie
  • when I type my google play code, says it's not valid. I paid in cash and have the note, why not work?
  • kbrooksc
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Android App Closes itself

Hello, For a week now im experiencing this problem.Every time I open spotify it automatically closes itself.Ive tried reinstalling It, but the problem persists.I've tried unmounting the SD card, restarting the phone, and it persists. I don't know wha...

  • Casual Listener
  • Hello,   For a week now im experiencing this problem. Every time I open spotify it automatically closes itself. Ive tried reinstalling It, but the problem persists. I've tried unmounting th...
  • jorgepenna87
  • Casual Listener
  • 338 Views
  • 2 replies
  • 0 likes
  • 338 Views
  • 2 replies
  • 0 likes

Offline songs, keep unsyncing.

Alot of people have had this issue and you dont seem to be doing anything about it. I love my spotify and the service I get with it but this is really irrititating, I am considering cancelling my Spotify as you are not offering the service I expect. ...

  • Casual Listener
  • Alot of people have had this issue and you dont seem to be doing anything about it. I love my spotify and the service I get with it but this is really irrititating, I am considering cancelling my Spo...
  • 404 Views
  • 0 replies
  • 0 likes
  • Songs Unsyncing
  • 404 Views
  • 0 replies
  • 0 likes