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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6805 Views

0 replies

7 likes

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Solved!! Can't connect to the application

Dear all,I need your help, I can't connect to the application.I have a free account.When I type my login and password on the application (Android) I have the following message: You already have created an account with this email address.I have the la...

Casual Listener

Dear all, I need your help, I can't connect to the application. I have a free account. When I type my login and password on the application (Android) I have the following message: You already...

Daniel

Community Legend

795 Views

6 replies

0 likes

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All offline music has been removed

A week ago all my offline albums/songs had disappeared from the device. I could still see the arrow icon, which indicates that the song is in offline mode, I guess, but it is gray and if I want to play an album i need to download it again. It is real...

Casual Listener

A week ago all my offline albums/songs had disappeared from the device. I could still see the arrow icon, which indicates that the song is in offline mode, I guess, but it is gray and ...

Daniel

Community Legend

1006 Views

3 replies

0 likes

  • 1006 Views
  • 3 replies
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says I have no connection but I'm on 4G

I was playing music when it suddenly stops and tells me I have no data connection. But on my phone it's 4G and I can do everything besides listen to music.I logged out, restarted the phone and logged in again. It works for about one song then it's th...

Newbie

I was playing music when it suddenly stops and tells me I have no data connection. But on my phone it's 4G and I can do everything besides listen to music. I logged out, restarted the phone and lo...

Jojocranedavies

Casual Listener

1430 Views

4 replies

1 likes

no data connection
streaming quality
  • 1430 Views
  • 4 replies
  • 1 likes

Skipping songs oUT of nowhere! And pausing

I've had spotify for a year never had issues with it till latest update, I'm driving or just listening to spotify on my bombox and out of nowhere it skips songs or it pauses in the middle of a song I cleared cache no fader but it still does I didn't ...

Newbie

I've had spotify for a year never had issues with it till latest update, I'm driving or just listening to spotify on my bombox and out of nowhere it skips songs or it pauses in the middle of a song I...

jean3601

Community Legend

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
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Family spotify

Hi.I have spotify on my ph connected thru facebook and I pressed fam upgrade so my daughter can now use it to.. I signed up thru cred card.. is it right that my acc overview is saying premium still for me.. I assumed it would say fam and that it work...

Newbie

Hi.I have spotify on my ph connected thru facebook and I pressed fam upgrade so my daughter can now use it to.. I signed up thru cred card.. is it right that my acc overview is saying premium still f...

PKrider

Newbie

459 Views

2 replies

0 likes

  • 459 Views
  • 2 replies
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Local files problem

I just can't listen my local files on my android mobile. I read what should be done but is not working. What I do?

Casual Listener

I just can't listen my local files on my android mobile. I read what should be done but is not working. What I do?

Brunwho

Casual Listener

469 Views

2 replies

0 likes

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Spotify Running/ Nike + App

I have been anxiously waiting for Spotify Running for a while now and it says here that it came out today. How can I access this feature? I am assuming I just have to wait for the next update, but I am not sure. Has anyone else with an android been a...

Roadie

I have been anxiously waiting for Spotify Running for a while now and it says here that it came out today. How can I access this feature? I am assuming I just have to wait for the next update, but ...

Daniel

Community Legend

1890 Views

1 replies

0 likes

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  • 1 replies
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Can't listen local files on my cellphone

I save the musics on the playlist, let them offline (on both devices) and I just can't hear on my cellphone. Please somebody help me.

Regular

I save the musics on the playlist, let them offline (on both devices) and I just can't hear on my cellphone. Please somebody help me.

momyouth

Regular

1530 Views

15 replies

0 likes

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Spotify re-downloading saved songs!

Deleted the cache and saved date a few days ago to get spotify saved on to my sd card. Been working fine until today. I went on to spotify and found myself logged out. When I logged in again it started redownloading all the songs I had already downlo...

Casual Listener

Deleted the cache and saved date a few days ago to get spotify saved on to my sd card. Been working fine until today. I went on to spotify and found myself logged out. When I logged in again it start...

aureop

Newbie

1151 Views

6 replies

2 likes

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  • 6 replies
  • 2 likes

Spotfy crashing when trying to upgrade

I'm using and Xperia Z3 with the latest version of spotify and Android 5.1.1. I'm trying to upgrade my free accpunt to premium, which I have done before. However, when I go to enter in my details, if I press either the month or year for the expiry da...

Newbie

I'm using and Xperia Z3 with the latest version of spotify and Android 5.1.1. I'm trying to upgrade my free accpunt to premium, which I have done before. However, when I go to enter in my details, if...

Daniel

Community Legend

884 Views

1 replies

0 likes

Android 5.1.1
bug
crashing
Credit Card
Premium
  • 884 Views
  • 1 replies
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Music stops playing randomly. No fix yet ?!

So I recently updated to Spotify Premium after using Spotify unlimited for about 5 years just because I had bought a smartphone recently. Ever since I've been using the app the music is stopping randomly for no apparent reason. I'm aware that this pr...

Regular

So I recently updated to Spotify Premium after using Spotify unlimited for about 5 years just because I had bought a smartphone recently. Ever since I've been using the app the music is stopping rand...

Daniel

Community Legend

527 Views

1 replies

0 likes

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  • 1 replies
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Spotify tracks on Facebook

When I play tracks in Spotify on my Android phone none of them is shown on my Facebook timeline. It only works on a desktop computer. Tried to reinstall the app and use older version. Didn't work.

Casual Listener

When I play tracks in Spotify on my Android phone none of them is shown on my Facebook timeline. It only works on a desktop computer. Tried to reinstall the app and use older version. Didn't work.

271 Views

0 replies

0 likes

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Control access to devices for Spotify Connect

Hi, This is very similar to https://community.spotify.com/t5/Closed-Ideas/Spotify-Connect-Add-access-control-on-my-Connect-devices/idi-p/650214 which didn't receive enough support. Every day for the past couple of days, I'm in a battle with some stra...

Regular

Hi,   This is very similar to https://community.spotify.com/t5/Closed-Ideas/Spotify-Connect-Add-access-control-on-my-Connect-devices/idi-p/650214 which didn't receive enough support. &nb...

jean3601

Community Legend

627 Views

1 replies

0 likes

Connect
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HELP I can't skip! And it wont let me pick a song! I have to shuffle play!

Hi guys!So, Spotify just recently updated on my Kindle, and now I can't skip more than four times, and I have to hit 'Shuffle Play' and can't pick a song. Why's that? HELP! My brother has spotify on his Samsung, and he says that he can still skip and...

Newbie

Hi guys! So, Spotify just recently updated on my Kindle, and now I can't skip more than four times, and I have to hit 'Shuffle Play' and can't pick a song. Why's that? HELP!  My brother has sp...

jean3601

Community Legend

680 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Ipod nano and Android App

Hi everyone, I hope someone will be able to answer my question.I want to buy an Android tablet to replace my computer. I read that it is possible to synchronize my Ipod nano with Spotify on a computer but is it possible with the Android app ? I hope ...

Casual Listener

Hi everyone,   I hope someone will be able to answer my question. I want to buy an Android tablet to replace my computer. I read that it is possible to synchronize my Ipod nano with Spotify o...

Daniel

Community Legend

985 Views

5 replies

0 likes

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How do I undownload music without having to remove it from my saved music? It is giving me no option

Spotify is giving me no option to undownload music, only 'remove'. And once removed it deletes the song. And even after saving it again, it is automatically downloaded. How do I fix this?

Newbie

Spotify is giving me no option to undownload music, only 'remove'. And once removed it deletes the song. And even after saving it again, it is automatically downloaded. How do I fix this?

jean3601

Community Legend

354 Views

1 replies

0 likes

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cant get premium??

Just upgraded crom samsung note 3 to note 5....had the free 6 month trial that would finish in dec..now cant get premium, called Vodafone and they told me its a spotify issue?? Any ideas??

Newbie

Just upgraded crom samsung note 3 to note 5....had the free 6 month trial that would finish in dec..now cant get premium, called Vodafone and they told me its a spotify issue?? Any ideas??

Daniel

Community Legend

290 Views

1 replies

0 likes

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  • 1 replies
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Can't login to spotify app

Hi, i'm having trouble loging in into spotify app. i tried changing the password several times already. I kept getting the same message "unable to login. either username or password is incorrect". I am pretty certain i have inserted a correct usernam...

Newbie

Hi, i'm having trouble loging in into spotify app. i tried changing the password several times already. I kept getting the same message "unable to login. either username or password is incorrect". I ...

Daniel

Community Legend

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
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Solved!! Payment

I got spotify premium, it said it would be R$1.99 first 3 months, but i paid R$11.00, why?

Casual Listener

I got spotify premium, it said it would be R$1.99 first 3 months, but i paid R$11.00, why?

Pete

Roadie

1444 Views

10 replies

0 likes

  • 1444 Views
  • 10 replies
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Solved!! Local File Sync

I'm unable to sync local files with my mobile android phone. I'm running on Windows Vista, using an LG G3 phone. I have the local files loaded into a "sync" playlist, and have set them to download on my phone, but the phone and computer won't communi...

Music Fan

I'm unable to sync local files with my mobile android phone. I'm running on Windows Vista, using an LG G3 phone. I have the local files loaded into a "sync" playlist, and have set them to download on...

izfactor786

Gig Goer

7672 Views

17 replies

0 likes

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  • 17 replies
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