Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
387812 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Que tal, tengo spotify premium, realice un par de playlist offline en mi computadora, pero al momento que las quise escuchar en mi celular no están disponibles, MI DUDA es necesario que también las descargue en mi celular?
Que tal, tengo spotify premium, realice un par de playlist offline en mi computadora, pero al momento que las quise escuchar en mi celular no están disponibles, MI DUDA es necesario que también las d...
293 Views
0 replies
0 likes
Hi, I am a paying customer with Spotify premium however when I try and open it, it crashes straight away. I have tried deleting it and reinstalling but that doesn't work. I've cleared all the data in my settings and deleted lots of apps to make sure ...
Hi, I am a paying customer with Spotify premium however when I try and open it, it crashes straight away. I have tried deleting it and reinstalling but that doesn't work. I've cleared all the data in...
Regular
1840 Views
12 replies
0 likes
Ayer hace 24 horas exactamente fui al oxxo a activar la suscripción para la promo de tres mese pero hasta ahorita sigo con la versión Free y no es problema del celular por que en la pc también me aparece así, alguien sabe que se puede hacer aquí? Ya ...
Ayer hace 24 horas exactamente fui al oxxo a activar la suscripción para la promo de tres mese pero hasta ahorita sigo con la versión Free y no es problema del celular por que en la pc también me apa...
287 Views
0 replies
2 likes
So I got a new update / version of Spotify Premium and now all albums which I downloaded for offline listening need to be downloaded again... ????? Why is that - this is so kicking-the-user-in-his-butt-and-spit-him-in-the-face kind of functionality
So I got a new update / version of Spotify Premium and now all albums which I downloaded for offline listening need to be downloaded again... ????? Why is that - this is so kicking-the-user-in-his-bu...
273 Views
0 replies
0 likes
So I just got a Galaxy Note 5. I've noticed that if I'm on wifi and I try to sync any of my playlists to be available offline, it kills the wifi connection for the entire phone until I toggle wifi off and on. I can sync over mobile data, but that tak...
So I just got a Galaxy Note 5. I've noticed that if I'm on wifi and I try to sync any of my playlists to be available offline, it kills the wifi connection for the entire phone until I toggle wifi of...
281 Views
0 replies
0 likes
I was signing up for student premuim when it crashed and charged me twice and I still am not on premium.
I was signing up for student premuim when it crashed and charged me twice and I still am not on premium.
212 Views
0 replies
0 likes
As the title says, when I'm listening to anything on shuffle, if I skip a song, the entire order of songs is shuffled again. This happens anytime I skip while shuffle is on. I want it to shuffle the playlist once, and then if I skip a song, just cont...
As the title says, when I'm listening to anything on shuffle, if I skip a song, the entire order of songs is shuffled again. This happens anytime I skip while shuffle is on. I want it to shuffle the ...
Roadie
743 Views
1 replies
0 likes
when I play the app with headphones it keeps quit playing after a few songs. android version 5.1.1 LG Volt 2
when I play the app with headphones it keeps quit playing after a few songs. android version 5.1.1 LG Volt 2
253 Views
0 replies
1 likes
1 - I forgot to pay for premium so all my offline music was unavailable2 - I immediately pay for premium again3 - all my offline music was gone but the app is still over 3gb like before.4 - now the app is re downloading again all the music.Is this no...
1 - I forgot to pay for premium so all my offline music was unavailable 2 - I immediately pay for premium again 3 - all my offline music was gone but the app is still over 3gb like before. 4 - now...
218 Views
0 replies
0 likes
I've been charged two separate charges of $10.75 for the last couple of months not just the first month.
I've been charged two separate charges of $10.75 for the last couple of months not just the first month.
Community Legend
248 Views
1 replies
0 likes
Hello, with all the updates Android users still have not gotten the option to rearrange playlist? I am a yoga teacher and I use Spotify for my classes and it's necessary that I am able to rearrange my playlist when needed. Please help! Plus I am usin...
Hello, with all the updates Android users still have not gotten the option to rearrange playlist? I am a yoga teacher and I use Spotify for my classes and it's necessary that I am able to re...
254 Views
0 replies
0 likes
Spotify has charged me at least two months in a row. Strange thing is, it doesnt even show up in my receipts on my account. It works on my computer but I can only use shuffle on mobile. Can someone please help me fix this or at leadt get them to stop...
Spotify has charged me at least two months in a row. Strange thing is, it doesnt even show up in my receipts on my account. It works on my computer but I can only use shuffle on mobile. Can someone p...
221 Views
0 replies
0 likes
Spotify Connect cannot see my Chromecast device whilst other programmes (e.g. YouTube) are able to do it. It happens on my Samsung phone as well as on my computer. I was able to do it some time ago but suddenly it has stopped working.
Spotify Connect cannot see my Chromecast device whilst other programmes (e.g. YouTube) are able to do it. It happens on my Samsung phone as well as on my computer. I was able to do it some time ago b...
396 Views
0 replies
0 likes
I was able to stream Spotify from my phone and Mac to my version 1 Chromecast for all of about a week.I've tried restarting everything and nothing works. Every time I search for the Chromecast device in Spotify, it's not there.What's up?I can stream ...
I was able to stream Spotify from my phone and Mac to my version 1 Chromecast for all of about a week. I've tried restarting everything and nothing works. Every time I search for the Chromecast de...
423 Views
0 replies
0 likes
To Preface this issue, I had the same problems on my Note2 Fast Foarward to now, I have a note 4, totally new hardware and still having the same issue... So I have a Samsung Galaxy note 4 with android 5.1.1I have the mobile spotify App, Version: 4.2....
To Preface this issue, I had the same problems on my Note2 Fast Foarward to now, I have a note 4, totally new hardware and still having the same issue... So I have a Samsung Galaxy ...
Casual Listener
2497 Views
6 replies
1 likes
I paid for this service and it still has not registered yet. I can't listen to my songs I saved and I keep getting pop ups for getting premium services
I paid for this service and it still has not registered yet. I can't listen to my songs I saved and I keep getting pop ups for getting premium services
Regular
434 Views
1 replies
0 likes
I am having the this problem for weeks now! I have tried all the suggested fixes like doing a clean reinstall and changing the APN for T-Mobile but whenever I try to use Spotify using Mobile Data, I always get the message "No Internet Connection". It...
I am having the this problem for weeks now! I have tried all the suggested fixes like doing a clean reinstall and changing the APN for T-Mobile but whenever I try to use Spotify using Mobile Data, I ...
362 Views
0 replies
0 likes
How to delete downloads on a iPhone5 it's doing my head in
How to delete downloads on a iPhone5 it's doing my head in
Regular
418 Views
2 replies
0 likes
I download all my songs for offline use via the slider and it says they are all downloading, and after they finish I switch to offline and listen, but only half actually play... Please help, its defeating the purpose of premium because half my songs ...
I download all my songs for offline use via the slider and it says they are all downloading, and after they finish I switch to offline and listen, but only half actually play... Please help, its defe...
Regular
525 Views
1 replies
0 likes
Hi, I am new to this forum and not at all technical, so please go easy! I am after a small/cheap device which I can use for Spotify in the gym and to take abroad (I don't want to take my mobile). I have Spotify premium, and would be using it offline ...
Hi, I am new to this forum and not at all technical, so please go easy! I am after a small/cheap device which I can use for Spotify in the gym and to take abroad (I don't want to take my mobile). I h...
358 Views
0 replies
0 likes
