Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hello,I am using Spotify Android app, but I am experiencing really long loading times.1) After click on "Your music" takes at least 30-40 seconds almost every time. After that I am finally able to click on "Shuffle play"2) After click on "Shuffly pla...
Hello, I am using Spotify Android app, but I am experiencing really long loading times. 1) After click on "Your music" takes at least 30-40 seconds almost every time. After that I am finally a...
Casual Listener
3108 Views
3 replies
0 likes
I'm not sure if it's just me or if this is a widespread / legal issue. I have Spotify Premium, and I have a playlist selected to be Available Offline. The entire playlist has the green download arrows and were successfully downloaded. Then there is o...
I'm not sure if it's just me or if this is a widespread / legal issue. I have Spotify Premium, and I have a playlist selected to be Available Offline. The entire playlist has the green download arrow...
255 Views
0 replies
0 likes
how do i add songs i have saved on my phone (android) to play on my spotify playlists? i dont have a computer, i only have my phone. i would like to listen to them with the rest of my playlist.
how do i add songs i have saved on my phone (android) to play on my spotify playlists? i dont have a computer, i only have my phone. i would like to listen to them with the rest of my playlist.
Roadie
279 Views
1 replies
0 likes
already follow MusiXmatch steps but still no lyrics..
already follow MusiXmatch steps but still no lyrics..
463 Views
0 replies
0 likes
I true to cancel but it says I cant. How do I stop so I don't have to pay!
I true to cancel but it says I cant. How do I stop so I don't have to pay!
Casual Listener
230 Views
1 replies
0 likes
Not sure if this is the place or if it should be in new ideas - but would love to find out how to change the default audio level when streaming to Chromecast Audio. 100% is crazy and just about exploded my speakers when hooked up to my amp. Is there ...
Not sure if this is the place or if it should be in new ideas - but would love to find out how to change the default audio level when streaming to Chromecast Audio. 100% is crazy and just about...
Newbie
827 Views
1 replies
8 likes
Hey there, if found already several threads about this topic, but in none a solution was found / offered. so i will try it it again: i´m trying to sync songs of my own with spotify on andoid. i´ve already managed to put the files into the desktop app...
Hey there, if found already several threads about this topic, but in none a solution was found / offered. so i will try it it again: i´m trying to sync songs of my own with spotify ...
Regular
346 Views
2 replies
0 likes
I am not able to sync local files to my android device.When I have the local files on my desktop, I put them in a playlist. Then I make the playlist available offline. Then I open the playlist on my phone, click on available offline. As you can see i...
I am not able to sync local files to my android device. When I have the local files on my desktop, I put them in a playlist. Then I make the playlist available offline. Then I open th...
Regular
1119 Views
11 replies
0 likes
hi guys how can i download JAVA SCRIPT on my s3neo?because i want to be premium and spotify site say me download java scriptsorry for grammar incorrection im italian 15
hi guys how can i download JAVA SCRIPT on my s3neo? because i want to be premium and spotify site say me download java script sorry for grammar incorrection im italian 15
Casual Listener
318 Views
1 replies
0 likes
I filled out the page for a student discount and it kept saying it couldn't verify that I'm a student. I am a student. If no one knows exactly what to do please just post a number for customer support because I have yet to find one
I filled out the page for a student discount and it kept saying it couldn't verify that I'm a student. I am a student. If no one knows exactly what to do please just post a number for customer suppor...
Roadie
469 Views
1 replies
0 likes
Currently Spotify allows you to sort songs & albums by 'Artist', 'Album', 'Recently added' This is quite limited. I get that Spotify is trying to keep things simple...it's one of the great things about Spotify when compared to other services. However...
Currently Spotify allows you to sort songs & albums by 'Artist', 'Album', 'Recently added' This is quite limited. I get that Spotify is trying to keep things simple...it's one of th...
Roadie
513 Views
1 replies
0 likes
When I connect my phone to my car I not able to change the song but my friend he can... using the same phone and I can and then when I block the phone I can see the widget on the look screen can some one help me with this 2 issues?
When I connect my phone to my car I not able to change the song but my friend he can... using the same phone and I can and then when I block the phone I can see the widget on the look screen can some...
Roadie
334 Views
1 replies
0 likes
I log in with facebook but i lost my email password so i cant actived my spotify account can they send me a new email to my other email ?
I log in with facebook but i lost my email password so i cant actived my spotify account can they send me a new email to my other email ?
376 Views
0 replies
0 likes
Just sent this to Spotify, if I get a response I will share it here. If you are having problems with the Android app as well, and are surprised/annoyed by the lack of information from Spotify, please reply and make yourself heard. The more people com...
Just sent this to Spotify, if I get a response I will share it here. If you are having problems with the Android app as well, and are surprised/annoyed by the lack of information from Spotify, please...
Regular
22306 Views
92 replies
21 likes
Hi! I've got a galaxy s4 mini and for the last two weeks or so spotify crashes every single time I open it. I've uninstalled and reinstalled, turned my phone on and off, and can't figure out what went wrong. Any help would be appreciated!
Hi! I've got a galaxy s4 mini and for the last two weeks or so spotify crashes every single time I open it. I've uninstalled and reinstalled, turned my phone on and off, and can't figure out what wen...
Regular
1441 Views
4 replies
3 likes
I just ran into the issue yesterday where I used my phone app to add a bunch of songs to my large playlist. The songs show up on the playlist on my phone, but no matter how many attempts I make, they will not show up on the same playlist on my PC. I ...
I just ran into the issue yesterday where I used my phone app to add a bunch of songs to my large playlist. The songs show up on the playlist on my phone, but no matter how many attempts I make, they...
Newbie
831 Views
2 replies
0 likes
Hey every song ive downloaded has gone back to gray and have had to re download the entire content 3 days in a row. Im still signed in but cant play offline. I am a premium subscriber.
Hey every song ive downloaded has gone back to gray and have had to re download the entire content 3 days in a row. Im still signed in but cant play offline. I am a premium subscriber.
Community Legend
440 Views
3 replies
0 likes
Hello!So, I have a huge playlist I keep available for offline at all times, it's 600 songs +.Over the time, I've downloaded all of the songs. However, today I accidentely pressed "pause download" (or similar, I don't know what it is called in English...
Hello! So, I have a huge playlist I keep available for offline at all times, it's 600 songs +. Over the time, I've downloaded all of the songs. However, today I accidentely pressed "pause ...
Community Legend
2513 Views
3 replies
0 likes
So, here's the deal; i use Spotify (premium) mostly on my Squeezebox touch, rarley on my phone. But still, Spotify used 1GB of mobile data in november. I don't have any downloaded playlists and I don't even use Spotify that much. The only solution i ...
So, here's the deal; i use Spotify (premium) mostly on my Squeezebox touch, rarley on my phone. But still, Spotify used 1GB of mobile data in november. I don't have any downloaded playlists and I don...
Casual Listener
336 Views
2 replies
0 likes
Hey, Is there an EASY way to listen to different albums on different devices (not at the same time)? On my work computer I want to listen to one album, but when I go home/ to lunch etc. I want to (continue to) listen to a different one on my phone.
Hey, Is there an EASY way to listen to different albums on different devices (not at the same time)? On my work computer I want to listen to one album, but when I go home/ to lunch etc. I wa...
Casual Listener
334 Views
1 replies
0 likes
