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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5022 Views

0 replies

6 likes

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Spotify Connect and Playlist sorting

Does Spotify Connect support Playlist sorting? I use Bose Soundtouch loudspeakers. When I choose them to play on from Spotify Android app songs play in Custom order despite the sorting set in Spotify app.

Casual Listener

Does Spotify Connect support Playlist sorting? I use Bose Soundtouch loudspeakers. When I choose them to play on from Spotify Android app songs play in Custom order despite the sorting set in Spotify...

Jon_UK

Roadie

1282 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

volume control on android tablet

hi, anybody knows if Spotify has it's own volume control on Android tablets ? my Android phone hasn't, so i have to use the android volume, of wich the volume steps are to big for me, i want finer volume control. or is there another way to solve my p...

Regular

hi, anybody knows if Spotify has it's own volume control on Android tablets ? my Android phone hasn't, so i have to use the android volume, of wich the volume steps are to big for me, i want fine...

cnick55

Newbie

3848 Views

3 replies

1 likes

  • 3848 Views
  • 3 replies
  • 1 likes

Offline Playlists are gone after SD Card disconnect

Hey folks, I am facing quite an annoying bug, but let me explain the situation first.My phone sadly doesn't like SD cards. This means that it sometimes randomly "ejects" my card and reconnects to it immediately afterwards. It is a bit weird but it do...

Casual Listener

Hey folks, I am facing quite an annoying bug, but let me explain the situation first. My phone sadly doesn't like SD cards. This means that it sometimes randomly "ejects" my card and reconnects to i...

Shoeman

Music Fan

670 Views

3 replies

1 likes

  • 670 Views
  • 3 replies
  • 1 likes

Radio wont play

Hi there, I'm a premium user and I use to enjoy listening to the "Rock" and "Metal" and "Pop" radio stations through my phone on the home sterio system but for some strange reason, I can no longer do this? and don't understant why? Can anyone help?

Newbie

Hi there,  I'm a premium user and I use to enjoy listening to the "Rock" and "Metal" and "Pop" radio stations through my phone on the home sterio system  but for some strange reason, I can ...

239 Views

0 replies

0 likes

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Spotify won't load on Galaxy S5

Hello. I can't get Spotify to load anymore. I just keep getting a dialog box saying 'Spotify has had to close'. I'm a premium member and the service has been great up until now. I have tried clearing the cache, uninstalling and re-installing the app ...

Casual Listener

Hello. I can't get Spotify to load anymore. I just keep getting a dialog box saying 'Spotify has had to close'. I'm a premium member and the service has been great up until now. I have tried clearing...

leagq

Casual Listener

10258 Views

36 replies

0 likes

galaxy s5
stop
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Suggested songs

Is there a way to get suggested songs, like when you shuffle play an artist or song on mobile with a free subcripton, with premium?

Casual Listener

Is there a way to get suggested songs, like when you shuffle play an artist or song on mobile with a free subcripton, with premium?

280 Views

0 replies

0 likes

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Solved!! Repeat 1 stuck after having premium

I got Spotify premium for a few months and then a couple weeks ago had to cancel it for lack of funds, and I had the repeat option set to one song over and over, and now after canceling premium, I can't turn the repeat 1 off and it plays one song ove...

Casual Listener

I got Spotify premium for a few months and then a couple weeks ago had to cancel it for lack of funds, and I had the repeat option set to one song over and over, and now after canceling premium, I ca...

brasspolemonkey

Casual Listener

7899 Views

8 replies

0 likes

Premium
Repeat stuck
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How to move a playlist to Albums

Hi, I recently uploaded an album to Spotify from the Downloads section of my computer. The only way I could figure out how to upload the album was to upload it into a playlist. I would prefer for the album to be with my other albums, instead of as a ...

Newbie

Hi,   I recently uploaded an album to Spotify from the Downloads section of my computer. The only way I could figure out how to upload the album was to upload it into a playlist. I would ...

1105 Views

0 replies

0 likes

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Spotify Constantly skipping songs!

Why does my Spotify, both on Mac Desktop and Android keep skipping songs? It will play about 5-10 seconds of certain songs then just change to the next song! Its really frustrating and has me contamplating leaving spotify!

Gig Goer

Why does my Spotify, both on Mac Desktop and Android keep skipping songs?   It will play about 5-10 seconds of certain songs then just change to the next song!   Its really frustrating ...

293 Views

0 replies

0 likes

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Solved!! Playing local files on Android

Does anyone know if there is a plan to allow playing of local files on an Android device? When I created a playlist from my local files I was disappointed to find so many tracks that are not on Spotify. I have the CD's for the missing tracks so I'd l...

Casual Listener

Does anyone know if there is a plan to allow playing of local files on an Android device? When I created a playlist from my local files I was disappointed to find so many tracks that are not on Spoti...

goldhealer

Casual Listener

592 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

twitter

No puedo compartir mis canciones desde hace días, ya no esta activa esta accin

Newbie

No puedo compartir mis canciones desde hace días, ya no esta activa esta accin

282 Views

0 replies

0 likes

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Audio quality low when using any app

I very recently got a new phone, I've been a big spotify user for a while and have spotify premium.I installed it on my new phone and set the audio quality to high for my downloads. When playing songs while on the home screen it sounds very nice. How...

Newbie

I very recently got a new phone, I've been a big spotify user for a while and have spotify premium. I installed it on my new phone and set the audio quality to high for my downloads. When playing ...

naimzulkefli

Newbie

2520 Views

2 replies

2 likes

4x
Apps
audio
honor
huawei
quality
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  • 2 replies
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Account switched back to free

Hi. My spotify account has switched back from premium to free? Please can you let us know why? Username njcduffy. Contactable at njcduffy@hotmail.com.

Newbie

Hi. My spotify account has switched back from premium to free? Please can you let us know why? Username njcduffy. Contactable at njcduffy@hotmail.com.

392 Views

0 replies

0 likes

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Solved!! new phone and can't log in on new one

Please help. Old phone died and got a new one under warranty. But can't log into my premium account on new phone. Says account already created. Thanks very

Casual Listener

Please help. Old phone died and got a new one under warranty. But can't log into my premium account on new phone. Says account already created. Thanks very

KilimaKiu

Casual Listener

15030 Views

3 replies

0 likes

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Se canceló mi cuenta premium de Spotify

Estaba escuchando música y de repente escuché un comercial de esos de Spotify, fue cuando me di cuenta que ya no tenía Premium ¿POR QUÉ?Mi papá me paga Spotify con su tarjeta mes con mes entonces no debería haber problema con el pago.

Newbie

Estaba escuchando música y de repente escuché un comercial de esos de Spotify, fue cuando me di cuenta que ya no tenía Premium ¿POR QUÉ? Mi papá me paga Spotify con su tarjeta mes con mes entonces n...

202 Views

0 replies

0 likes

  • 202 Views
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Offline Songs Skipping/Jumping After Around 10 Seconds

So I'm habing a proplem where some albums that I download do not work properly. I try play songs and after about 10 seconds it will automatically go to the next song and this sometimes happens with multiple songs in a row. It only happens on some of ...

Regular

So I'm habing a proplem where some albums that I download do not work properly. I try play songs and after about 10 seconds it will automatically go to the next song and this sometimes happens with m...

Binsk

Regular

1878 Views

6 replies

0 likes

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  • 6 replies
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Spotify won't stream via bluetooth to my bmw

I have a LG G2 with stock Android 4.2.2. (build number JDQ39B) Spotify is version 0.7.4.606.gd2ce8b10 The bluetooth "server" is latest version of software in a BMW 3-series 2013 model (aka F31) (TN-1.37.1 and MN-1.36.2) When I connect with bluetooth ...

Casual Listener

I have a LG G2 with stock Android 4.2.2. (build number JDQ39B) Spotify is version 0.7.4.606.gd2ce8b10 The bluetooth "server" is latest version of software in a BMW 3-series 2013 model (...

synergypsinc

Newbie

16823 Views

11 replies

3 likes

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  • 11 replies
  • 3 likes

Eric14

Ya pague en el oxxo y mi cuenta no se hace premium ya cerre cesion, ya instale de nuevo la aplicacion y sigue igual

Newbie

Ya pague en el oxxo y mi cuenta no se hace premium ya cerre cesion, ya instale de nuevo la aplicacion y sigue igual

289 Views

0 replies

0 likes

  • 289 Views
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