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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6866 Views

0 replies

7 likes

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Offline Playlists are gone after SD Card disconnect

Hey folks, I am facing quite an annoying bug, but let me explain the situation first.My phone sadly doesn't like SD cards. This means that it sometimes randomly "ejects" my card and reconnects to it immediately afterwards. It is a bit weird but it do...

Casual Listener

Hey folks, I am facing quite an annoying bug, but let me explain the situation first. My phone sadly doesn't like SD cards. This means that it sometimes randomly "ejects" my card and reconnects to i...

Shoeman

Music Fan

702 Views

3 replies

1 likes

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Spotify Help

So I have got Spotify Premium, which is fantastic, however if I save tracks, they don't appear under artists or albums, why is this?

Casual Listener

So I have got Spotify Premium, which is fantastic, however if I save tracks, they don't appear under artists or albums, why is this? 

Daniel

Community Legend

365 Views

1 replies

0 likes

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Faulty "No internet connection" message [Android samsung galaxy S5]

Alright, from the top About two weeks ago, Spotify on my phone started messing up. About 80% of the time, the app doesn't get any internet connection, even though every other app on the device has internet connection. It all started with not being ab...

Newbie

Alright, from the top   About two weeks ago, Spotify on my phone started messing up. About 80% of the time, the app doesn't get any internet connection, even though every other app on the devi...

xRile

Newbie

1592 Views

2 replies

3 likes

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Unsaves albums

for some reason i can save some albums and not others. it shows it as saved but if i exit the app i have to resave the album. but its totally hit or miss. its getting pretty annoying. any thoughts would be awesome. thanks!

Casual Listener

for some reason i can save some albums and not others. it shows it as saved but if i exit the app i have to resave the album. but its totally hit or miss. its getting pretty annoying. any thoughts wo...

Daniel

Community Legend

405 Views

3 replies

0 likes

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Clear data

I'm a bit new to this.I have Spotify free and my android Huawei has run out of internal memory ( the app. won't allow me to 'move to SD' card). There is a huge 1.4GB of data there. The question is if I select 'clear data' will I lose my play lists? B...

Music Fan

I'm a bit new to this. I have Spotify free and my android Huawei has run out of internal memory ( the app. won't allow me to 'move to SD' card). There is a huge 1.4GB of data there. The question is ...

Daniel

Community Legend

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

Clear data

I'm a bit new to this.I have Spotify free and my android Huawei has run out of internal memory ( the app. won't allow me to 'move to SD' card). There is a huge 1.4GB of data there. The question is if I select 'clear data' will I lose my play lists? B...

Music Fan

I'm a bit new to this. I have Spotify free and my android Huawei has run out of internal memory ( the app. won't allow me to 'move to SD' card). There is a huge 1.4GB of data there. The question is ...

Daniel

Community Legend

17633 Views

1 replies

1 likes

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problem

I have lost the spotify appy button thing

Newbie

I have lost the spotify appy button thing

Daniel

Community Legend

314 Views

1 replies

0 likes

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kindle 8.9 tablet previously played all songs but now will only shuffle songs

Love spotify and listen to it on kindle 8.9 tablets, all songs available to create playlists. Last week went into spotify and could only shuffle songs from playlist. Pls help. Any advice really welcome.

Regular

Love spotify and listen to it on kindle 8.9 tablets, all songs available to create playlists. Last week went into spotify and could only shuffle songs from playlist. Pls help. Any advice really welco...

loppo

Casual Listener

1236 Views

12 replies

0 likes

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Took the fee from my bank account but no upgrade ?!!!

I signed up for the student discount and they cut of the $4.99 from my bank account already but I'm still on free !!!!???I sighned out then sighned in again and I deleted the app and reinstalted it again .. nothing worked !! I'm still on free . ( and...

Newbie

I signed up for the student discount and they cut of the $4.99 from my bank account already but I'm still  on free !!!!??? I sighned out then sighned in again and I deleted the app and reinstal...

Daniel

Community Legend

298 Views

2 replies

0 likes

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Can't download Spotify.

Hey guys. When I get into playstore and o wanna download Spotify it says that's its not available in my country.... But I'm in Canada so I don't understand. How to fix it ?

Casual Listener

Hey guys. When I get into playstore and o wanna download Spotify it says that's its not available in my country.... But I'm in Canada so I don't understand. How to fix it ?

Daniel

Community Legend

489 Views

3 replies

0 likes

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Clear play queue

Is there a way to only use the play queue without having to have "Next Tracks" in the list? What I'm trying to do is add an album to the queue so I can play it. I want to then add another album after the first and so on. I love to pick just one album...

Regular

Is there a way to only use the play queue without having to have "Next Tracks" in the list?   What I'm trying to do is add an album to the queue so I can play it. I want to then add another al...

AndyFraser

Regular

449 Views

2 replies

0 likes

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Solved!! TR; Kullanıcımı değiştirmek?

Arkadaşlar ben spotify'a facebookdan bağlanıyorum. Facebookumu kaldırcam ama spotify üyeliğim iptal olur. Üyeliğimi nasıl standarta çevirebilirim?

Casual Listener

Arkadaşlar ben spotify'a facebookdan bağlanıyorum. Facebookumu kaldırcam ama spotify üyeliğim iptal olur. Üyeliğimi nasıl standarta çevirebilirim?

Chef-Star

Casual Listener

513 Views

3 replies

0 likes

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I can't get my premium

I've had premium for years, but after reinstalling the app, It keeps telling me that I don't have it. How do I get my premium (that I have paid for) back?

Newbie

I've had premium for years, but after reinstalling the app, It keeps telling me that I don't have it. How do I get my premium (that I have paid for) back?

Jordi

Community Legend

405 Views

2 replies

0 likes

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I can't use Premium on my Huawei P8

I got a new smartphone, the Huawei Ascend P8. Unfortunately I can't use the premium functions, I just can select Shuffle when I search a song. I already reinstalled the app but it doesn't work yet, there appears that I use Spotify Free although I bou...

Newbie

I got a new smartphone, the Huawei Ascend P8. Unfortunately I can't use the premium functions, I just can select Shuffle when I search a song. I already reinstalled the app but it doesn't work yet, t...

jean3601

Community Legend

512 Views

1 replies

0 likes

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Tips for managing large music collections for offline play?

I have more music than fits on my mobile devices (Walkman and smartphone). I initially generated "Master" playlists for each music genre, but they are too large to fit in offline mode. Then I created "Mobile" lists with just a fraction of the songs o...

Regular

I have more music than fits on my mobile devices (Walkman and smartphone). I initially generated "Master" playlists for each music genre, but they are too large to fit in offline mode. Then I created...

asdfasdfkl

Regular

789 Views

2 replies

0 likes

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Solved!! Samsung A5 not compatible for app download

I am on premium and wanted to download the spotify app on my new phone. SAMSUNG A5. I tried it via play store. It shows app is not compatible with my device.

Casual Listener

I am on premium and wanted to download the spotify app on my new phone. SAMSUNG A5. I tried it via play store. It shows app is not compatible with my device.

HannaTD

Newbie

9345 Views

8 replies

0 likes

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Spotify skips songs frequently without my input

Recently spotify has been acting up a bunch on my phone and I am considering not renewing my subscription as a result. When I select a song to play spotify immediately chooses the next song under it. Sometimes it doesn't even play that one and will s...

Newbie

Recently spotify has been acting up a bunch on my phone and I am considering not renewing my subscription as a result. When I select a song to play spotify immediately chooses the next song under it....

Daniel

Community Legend

974 Views

1 replies

0 likes

bug report
Playback problem
quality
skips
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Droid Razr Xt912 Wi-Fi Issues

Hello! So after some some tinkering, I was finally able to login into Spotify and get some music going... But alas, a new problem arose. When I switch my Wi-fi On, Spotify connect is all of a sudden not available. When I switch it off and go on 4G, M...

Casual Listener

  Hello!  So after some some tinkering, I was finally able to login into Spotify and get some music going... But alas, a new problem arose.   When I switch my Wi-fi On, Spotify conn...

Mekasim

Casual Listener

339 Views

1 replies

0 likes

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I have a premium account, but I forgot my username . Where can I get these questions . I have my acc

I have a premium account, but I forgot my username . Where can I get these questions . I have my account with KPN .

Newbie

I have a premium account, but I forgot my username . Where can I get these questions . I have my account with KPN .

Daniel

Community Legend

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes