Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6955 Views

0 replies

7 likes

  • 6955 Views
  • 0 replies
  • 7 likes

Friends Top Tracks Not Updating

The songs in my Friends Top Tracks playlist haven't changed in at least a month. It often says the playlist was updated "today," but the songs never change. I follow a lot of people who all use Spotify regularly, so the playlist is definitely not upd...

Regular

The songs in my Friends Top Tracks playlist haven't changed in at least a month. It often says the playlist was updated "today," but the songs never change. I follow a lot of people who all use Spoti...

ajfmoreira

Regular

2606 Views

13 replies

4 likes

  • 2606 Views
  • 13 replies
  • 4 likes

Offline Playlists are gone after SD Card disconnect

Hey folks, I am facing quite an annoying bug, but let me explain the situation first.My phone sadly doesn't like SD cards. This means that it sometimes randomly "ejects" my card and reconnects to it immediately afterwards. It is a bit weird but it do...

Casual Listener

Hey folks, I am facing quite an annoying bug, but let me explain the situation first. My phone sadly doesn't like SD cards. This means that it sometimes randomly "ejects" my card and reconnects to i...

Shoeman

Music Fan

703 Views

3 replies

1 likes

  • 703 Views
  • 3 replies
  • 1 likes

Spotify Help

So I have got Spotify Premium, which is fantastic, however if I save tracks, they don't appear under artists or albums, why is this?

Casual Listener

So I have got Spotify Premium, which is fantastic, however if I save tracks, they don't appear under artists or albums, why is this? 

Daniel

Community Legend

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

Faulty "No internet connection" message [Android samsung galaxy S5]

Alright, from the top About two weeks ago, Spotify on my phone started messing up. About 80% of the time, the app doesn't get any internet connection, even though every other app on the device has internet connection. It all started with not being ab...

Newbie

Alright, from the top   About two weeks ago, Spotify on my phone started messing up. About 80% of the time, the app doesn't get any internet connection, even though every other app on the devi...

xRile

Newbie

1599 Views

2 replies

3 likes

  • 1599 Views
  • 2 replies
  • 3 likes

Unsaves albums

for some reason i can save some albums and not others. it shows it as saved but if i exit the app i have to resave the album. but its totally hit or miss. its getting pretty annoying. any thoughts would be awesome. thanks!

Casual Listener

for some reason i can save some albums and not others. it shows it as saved but if i exit the app i have to resave the album. but its totally hit or miss. its getting pretty annoying. any thoughts wo...

Daniel

Community Legend

407 Views

3 replies

0 likes

  • 407 Views
  • 3 replies
  • 0 likes

Clear data

I'm a bit new to this.I have Spotify free and my android Huawei has run out of internal memory ( the app. won't allow me to 'move to SD' card). There is a huge 1.4GB of data there. The question is if I select 'clear data' will I lose my play lists? B...

Music Fan

I'm a bit new to this. I have Spotify free and my android Huawei has run out of internal memory ( the app. won't allow me to 'move to SD' card). There is a huge 1.4GB of data there. The question is ...

Daniel

Community Legend

444 Views

1 replies

0 likes

  • 444 Views
  • 1 replies
  • 0 likes

Clear data

I'm a bit new to this.I have Spotify free and my android Huawei has run out of internal memory ( the app. won't allow me to 'move to SD' card). There is a huge 1.4GB of data there. The question is if I select 'clear data' will I lose my play lists? B...

Music Fan

I'm a bit new to this. I have Spotify free and my android Huawei has run out of internal memory ( the app. won't allow me to 'move to SD' card). There is a huge 1.4GB of data there. The question is ...

Daniel

Community Legend

17635 Views

1 replies

1 likes

  • 17635 Views
  • 1 replies
  • 1 likes

problem

I have lost the spotify appy button thing

Newbie

I have lost the spotify appy button thing

Daniel

Community Legend

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

kindle 8.9 tablet previously played all songs but now will only shuffle songs

Love spotify and listen to it on kindle 8.9 tablets, all songs available to create playlists. Last week went into spotify and could only shuffle songs from playlist. Pls help. Any advice really welcome.

Regular

Love spotify and listen to it on kindle 8.9 tablets, all songs available to create playlists. Last week went into spotify and could only shuffle songs from playlist. Pls help. Any advice really welco...

loppo

Casual Listener

1237 Views

12 replies

0 likes

  • 1237 Views
  • 12 replies
  • 0 likes

Took the fee from my bank account but no upgrade ?!!!

I signed up for the student discount and they cut of the $4.99 from my bank account already but I'm still on free !!!!???I sighned out then sighned in again and I deleted the app and reinstalted it again .. nothing worked !! I'm still on free . ( and...

Newbie

I signed up for the student discount and they cut of the $4.99 from my bank account already but I'm still  on free !!!!??? I sighned out then sighned in again and I deleted the app and reinstal...

Daniel

Community Legend

298 Views

2 replies

0 likes

  • 298 Views
  • 2 replies
  • 0 likes

Can't download Spotify.

Hey guys. When I get into playstore and o wanna download Spotify it says that's its not available in my country.... But I'm in Canada so I don't understand. How to fix it ?

Casual Listener

Hey guys. When I get into playstore and o wanna download Spotify it says that's its not available in my country.... But I'm in Canada so I don't understand. How to fix it ?

Daniel

Community Legend

489 Views

3 replies

0 likes

  • 489 Views
  • 3 replies
  • 0 likes

Clear play queue

Is there a way to only use the play queue without having to have "Next Tracks" in the list? What I'm trying to do is add an album to the queue so I can play it. I want to then add another album after the first and so on. I love to pick just one album...

Regular

Is there a way to only use the play queue without having to have "Next Tracks" in the list?   What I'm trying to do is add an album to the queue so I can play it. I want to then add another al...

AndyFraser

Regular

452 Views

2 replies

0 likes

  • 452 Views
  • 2 replies
  • 0 likes

Solved!! TR; Kullanıcımı değiştirmek?

Arkadaşlar ben spotify'a facebookdan bağlanıyorum. Facebookumu kaldırcam ama spotify üyeliğim iptal olur. Üyeliğimi nasıl standarta çevirebilirim?

Casual Listener

Arkadaşlar ben spotify'a facebookdan bağlanıyorum. Facebookumu kaldırcam ama spotify üyeliğim iptal olur. Üyeliğimi nasıl standarta çevirebilirim?

Chef-Star

Casual Listener

513 Views

3 replies

0 likes

  • 513 Views
  • 3 replies
  • 0 likes

I can't get my premium

I've had premium for years, but after reinstalling the app, It keeps telling me that I don't have it. How do I get my premium (that I have paid for) back?

Newbie

I've had premium for years, but after reinstalling the app, It keeps telling me that I don't have it. How do I get my premium (that I have paid for) back?

Jordi

Community Legend

407 Views

2 replies

0 likes

  • 407 Views
  • 2 replies
  • 0 likes

I can't use Premium on my Huawei P8

I got a new smartphone, the Huawei Ascend P8. Unfortunately I can't use the premium functions, I just can select Shuffle when I search a song. I already reinstalled the app but it doesn't work yet, there appears that I use Spotify Free although I bou...

Newbie

I got a new smartphone, the Huawei Ascend P8. Unfortunately I can't use the premium functions, I just can select Shuffle when I search a song. I already reinstalled the app but it doesn't work yet, t...

jean3601

Community Legend

515 Views

1 replies

0 likes

  • 515 Views
  • 1 replies
  • 0 likes

Tips for managing large music collections for offline play?

I have more music than fits on my mobile devices (Walkman and smartphone). I initially generated "Master" playlists for each music genre, but they are too large to fit in offline mode. Then I created "Mobile" lists with just a fraction of the songs o...

Regular

I have more music than fits on my mobile devices (Walkman and smartphone). I initially generated "Master" playlists for each music genre, but they are too large to fit in offline mode. Then I created...

asdfasdfkl

Regular

795 Views

2 replies

0 likes

  • 795 Views
  • 2 replies
  • 0 likes

Solved!! Samsung A5 not compatible for app download

I am on premium and wanted to download the spotify app on my new phone. SAMSUNG A5. I tried it via play store. It shows app is not compatible with my device.

Casual Listener

I am on premium and wanted to download the spotify app on my new phone. SAMSUNG A5. I tried it via play store. It shows app is not compatible with my device.

HannaTD

Newbie

9359 Views

8 replies

0 likes

  • 9359 Views
  • 8 replies
  • 0 likes

Spotify skips songs frequently without my input

Recently spotify has been acting up a bunch on my phone and I am considering not renewing my subscription as a result. When I select a song to play spotify immediately chooses the next song under it. Sometimes it doesn't even play that one and will s...

Newbie

Recently spotify has been acting up a bunch on my phone and I am considering not renewing my subscription as a result. When I select a song to play spotify immediately chooses the next song under it....

Daniel

Community Legend

974 Views

1 replies

0 likes

bug report
Playback problem
quality
skips
  • 974 Views
  • 1 replies
  • 0 likes

Droid Razr Xt912 Wi-Fi Issues

Hello! So after some some tinkering, I was finally able to login into Spotify and get some music going... But alas, a new problem arose. When I switch my Wi-fi On, Spotify connect is all of a sudden not available. When I switch it off and go on 4G, M...

Casual Listener

  Hello!  So after some some tinkering, I was finally able to login into Spotify and get some music going... But alas, a new problem arose.   When I switch my Wi-fi On, Spotify conn...

Mekasim

Casual Listener

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

I have a premium account, but I forgot my username . Where can I get these questions . I have my acc

I have a premium account, but I forgot my username . Where can I get these questions . I have my account with KPN .

Newbie

I have a premium account, but I forgot my username . Where can I get these questions . I have my account with KPN .

Daniel

Community Legend

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes