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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
  • 850322 Views
  • 11 replies
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  • Android
    Guide
    Troubleshooting
  • 850322 Views
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16795 Views
  • 3 replies
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  • 16795 Views
  • 3 replies
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Only forward track skip??

Hi all I've got a Galaxy S5 with the latest Android software. When the screen is locked and using Spotify i only have the option to forward skip tracks? Anyone have any idea how to show the backward skip? I'm a premium member btw. Cheers

  • Casual Listener
  • Hi all   I've got a Galaxy S5 with the latest Android software.   When the screen is locked and using Spotify i only have the option to forward skip tracks?    Anyone have a...
  • Daniel
  • Community Legend
  • 195 Views
  • 3 replies
  • 0 likes
  • 195 Views
  • 3 replies
  • 0 likes

Shuffle even if I have premium

How can I take away Shuffle on my Android mobile phone. I have Spotify premium.

  • Newbie
  • How can I take away Shuffle on my Android mobile phone. I have Spotify premium.
  • Daniel
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • shuffle
  • 198 Views
  • 1 replies
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Crashes Or Pauses After Two Tracks

Spotify has not been working properly on my Samsung tablet for about a month. I can play no more than two downloaded tracks at a time before the program freezes. If I'm lucky, there will be a pause for a couple of minutes and then it will play anothe...

  • Regular
  • Spotify has not been working properly on my Samsung tablet for about a month. I can play no more than two downloaded tracks at a time before the program freezes. If I'm lucky, there will be a pause f...
  • Daniel
  • Community Legend
  • 279 Views
  • 4 replies
  • 0 likes
  • 279 Views
  • 4 replies
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Solved!! Spotify Connect @ Fire TV does not longer work (may be since the last Android-Update)

Hi, I can't longer connect to Amazon Fire TV Connect App. My Android Device: Nexus 5 with Android 5.1There is no device in the Connect-List.Latest Spotify version is installed. Premium account fomr "Deutsche Telekom" Edit: I forget: My Fire TV is con...

  • Music Fan
  • Hi,   I can't longer connect to Amazon Fire TV Connect App. My Android Device: Nexus 5 with Android 5.1 There is no device in the Connect-List. Latest Spotify version  is installed. Pre...
  • zahni
  • Music Fan
  • 4727 Views
  • 8 replies
  • 0 likes
  • 4727 Views
  • 8 replies
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Downloaded songs gone and continue to disappear when re downloaded!

Since the update to android all my downloaded songs have been wiped, i have redownloaded them but when going back to the app they have cleared again!! i have tried clearing datare-installing the apprestarting the phonego to the manage offline devices...

  • Newbie
  • Since the update to android all my downloaded songs have been wiped, i have redownloaded them but when going back to the app they have cleared again!!   i have tried clearing data re-installi...
  • kbrooksc
  • Community Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
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Avengers Assemble Album

Should be 15 songs on this Album. I only see 11 on the Anroid App.... license restrictions. Notably, Five Finger Death Punch is missing.

  • Casual Listener
  • Should be 15 songs on this Album. I only see 11 on the Anroid App.... license restrictions. Notably, Five Finger Death Punch is missing.
  • Jordi
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • Avengers
  • 286 Views
  • 1 replies
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help!

Al tratar de acceder a mi cuenta desde la app me dice que estoy entrando desde otro país a que se debe

  • Newbie
  • Al tratar de acceder a mi cuenta desde la app me dice que estoy entrando desde otro país a que se debe
  • Jordi
  • Community Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Why is there no sound on my Moto G phone with or without headphones?

When I click on a song to play on my Moto G the timer begins but I can't hear ANYTHING! When I put headphones I still heard nothing. The sound for Spotify is up so that is not the reason! It isn't my account because my music works on my laptop etc. W...

  • Newbie
  • When I click on a song to play on my Moto G the timer begins but I can't hear ANYTHING! When I put headphones I still heard nothing. The sound for Spotify is up so that is not the reason! It isn't my...
  • Jordi
  • Community Legend
  • 743 Views
  • 1 replies
  • 0 likes
  • 743 Views
  • 1 replies
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Solved!! Problem with the account

Hello! I have two problems with my account of spotify! I would stay at sportify free and remove the association with my facebookaccoun. How can I do? Can you help me please?Thanks Eleonora

  • Regular
  • Hello! I have two problems with my account of spotify! I would stay at sportify free and remove the association with my facebookaccoun. How can I do? Can you help me please? Thanks Eleonora
  • relehcp
  • Regular
  • 419 Views
  • 7 replies
  • 0 likes
  • 419 Views
  • 7 replies
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Slow song change and car text update

Hi, First my setup I use my phone Xiaomi Mi4 with Android 4.4.4 and MIUI v6 to listen music in my car. My car stereo is Alpine CDE 173BT.My phone is set to pair automatic with the car stereo. I usually start my car, select playlist on the phone, musi...

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  • Regular
  • Hi,   First my setup I use my phone Xiaomi Mi4 with Android 4.4.4 and MIUI v6 to listen music in my car. My car stereo is  Alpine CDE 173BT. My phone is set to pair automatic with...
  • camillo75
  • Community Legend
  • 1238 Views
  • 4 replies
  • 0 likes
  • 1238 Views
  • 4 replies
  • 0 likes

Using Android to control PC spotify shows incorrect track for queue

Device: HTC One M8 - Android 5.0.1 Steps to reproduce:1. Start playing spotify on a desktop PC.2. Start spotify on your Android phone3. Set the phone to control the PC so it says "Playing From "4. Select a track from the playlist and Add to Queue5. W...

  • Casual Listener
  • Device: HTC One M8 - Android 5.0.1   Steps to reproduce: 1. Start playing spotify on a desktop PC. 2. Start spotify on your Android phone 3. Set the phone to control the PC so it say...
  • camillo75
  • Community Legend
  • 243 Views
  • 4 replies
  • 0 likes
  • 243 Views
  • 4 replies
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How can I turn off spotify connect

Hi I'm having trouble with the spotify connect when I play music on my moms account when she goes to play something on her phone on her account also it turns off what I'm listening too can anyone please help me fix this problem it's very irritating a...

  • Newbie
  • Hi I'm having trouble with the spotify connect when I play music on my moms account when she goes to play something on her phone on her account also it turns off what I'm listening too can anyone ple...
  • Daniel
  • Community Legend
  • 176 Views
  • 2 replies
  • 0 likes
  • 176 Views
  • 2 replies
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Disappointed in Spotify mobile for phone

I have installed Spotify on my LG G2 android phone , but cannot play the preferred playlist I want to. Have to use shuffle. I am very unhappy about this and will probably uninstall from my phone. I don't want the paid version. Will be looking for a r...

  • Casual Listener
  • I have installed Spotify on my LG G2 android phone , but cannot play the preferred playlist I want to. Have to use shuffle. I am very unhappy about this and will probably uninstall from my phone. I d...
  • Daniel
  • Community Legend
  • 152 Views
  • 2 replies
  • 0 likes
  • 152 Views
  • 2 replies
  • 0 likes

Playlist

is there a way I can combine playlist together? I usually use Spotify on my phone only and its very tedious to select each song and go through the add to playlist process.

  • Newbie
  • is there a way I can combine playlist together? I usually use Spotify on my phone only and its very tedious to select each song and go through the add to playlist process.
  • Daniel
  • Community Legend
  • 208 Views
  • 3 replies
  • 0 likes
  • 208 Views
  • 3 replies
  • 0 likes

Spotify app crashed, sony z1 compact

The app doesn't work at all, any attempt to start the app ends up crashing. Sent in crashreports every time. No results Tried to reset the phone to factory settingsEven after numourus app updatesTried to reinstall the appStill dont work. Any suggesti...

  • Newbie
  • The app doesn't work at all, any attempt to start the app ends up crashing. Sent in crashreports every time. No results   Tried to reset the phone to factory settings Even after numourus app ...
  • Daniel
  • Community Legend
  • 490 Views
  • 1 replies
  • 0 likes
  • compact
    Crash
    Sony
    Z1
  • 490 Views
  • 1 replies
  • 0 likes

playing music not on your playlist

I recently removed some music from my playlist and they will sometimes play anyways and I have double checked to make sure I actually removed them. Any suggestions?

  • Casual Listener
  • I recently removed some music from my playlist and they will sometimes play anyways and I have double checked to make sure I actually removed them. Any suggestions?
  • nman618
  • Casual Listener
  • 183 Views
  • 2 replies
  • 0 likes
  • 183 Views
  • 2 replies
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Why is Spotify sooooo slow?

My Android app is driving me crazy ... I see this is a common problem. It's slow in loading, slow in searches, slow in playing and lags between each song. By slow I mean glacial at best, not working at all at worst. My laptop app is fine. No problems...

  • Music Fan
  • My Android app is driving me crazy ... I see this is a common problem. It's slow in loading, slow in searches, slow in playing and lags between each song. By slow I mean glacial at best, not working ...
  • Daniel
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Solved!! can't seem to browse for playlists... appears to be offline

When I click 'Browse' to see Featured Playlists all of the Icons (Mood, Party, Pop, Workout etc...) seem to not show up. They display generic icons next to them. It seems to be offline. All my other features seem to be working. I can assure you I am ...

  • Newbie
  • When I click 'Browse' to see Featured Playlists all of the Icons (Mood, Party, Pop, Workout etc...) seem to not show up. They display generic icons next to them. It seems to be offline. All my other ...
  • Daniel
  • Community Legend
  • 1805 Views
  • 4 replies
  • 0 likes
  • 1805 Views
  • 4 replies
  • 0 likes

Streaming quality based on sound device

It would be great an way to fix steaming audio quality for a given audio device rather than type of Internet connection. Most cases there is no point streaming more than normal quality for smartphone built-in speaker reproduction or simple Bluetooth ...

  • Regular
  • It would be great an way to fix steaming audio quality for a given audio device rather than type of Internet connection. Most cases there is no point streaming more than normal quality for smartphone...
  • atom1989
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Solved!! En mi LG G3 aviso de consumición de batería

Desde que actualicé a Android 5.0 cada vez que utilizo la app me salta un aviso de que se está consumiendo mucha batería.Llega a ser molesto cada vez que abro Spotify

  • Casual Listener
  • Desde que actualicé a Android 5.0 cada vez que utilizo la app me salta un aviso de que se está consumiendo mucha batería. Llega a ser molesto cada vez que abro Spotify
  • MiquelEstalella
  • Casual Listener
  • 257 Views
  • 2 replies
  • 0 likes
  • 257 Views
  • 2 replies
  • 0 likes