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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5349 Views

0 replies

6 likes

  • 5349 Views
  • 0 replies
  • 6 likes

Droid Razr Xt912 Wi-Fi Issues

Hello! So after some some tinkering, I was finally able to login into Spotify and get some music going... But alas, a new problem arose. When I switch my Wi-fi On, Spotify connect is all of a sudden not available. When I switch it off and go on 4G, M...

Casual Listener

  Hello!  So after some some tinkering, I was finally able to login into Spotify and get some music going... But alas, a new problem arose.   When I switch my Wi-fi On, Spotify conn...

Mekasim

Casual Listener

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

I have a premium account, but I forgot my username . Where can I get these questions . I have my acc

I have a premium account, but I forgot my username . Where can I get these questions . I have my account with KPN .

Newbie

I have a premium account, but I forgot my username . Where can I get these questions . I have my account with KPN .

Daniel

Community Legend

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Volume control using connect lacks feedback

Hi, The volume control bar always start at zero when using my Sony Xperia Z3 with Android 5.1.1 to remote control my pc win 8. Seems that the control lacks feedback. Worked like a charm on my old iphone. This is really annoying as the volume jumps lo...

Newbie

Hi,  The volume control bar always start at zero when using my Sony Xperia Z3 with Android 5.1.1 to remote control my pc win 8. Seems that the control lacks feedback. Worked like a charm o...

camillo75

Community Legend

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

How Do I Reset My Account?

How do I reset my entire account

Regular

How do I reset my entire account

Inbetween96

Newbie

1975 Views

11 replies

0 likes

Account
  • 1975 Views
  • 11 replies
  • 0 likes

I can't sync the song I want and I'm premium

My problem is that I can't sync the song i want but I have to sync the full album to listen to the song offlinePlease help me it makes me angry

Casual Listener

My problem is that I can't sync the song i want but I have to sync the full album to listen to the song offline Please help me it makes me angry 😞

Daniel

Community Legend

664 Views

6 replies

0 likes

  • 664 Views
  • 6 replies
  • 0 likes

usage of iOS account on android

I have an iPhone that last Saturday I left fell into the toilet. Now I have a temporary Samsung that I installed Spotify but I can't login at the Premium account I have on the iPhone. How can I use the same account?

Regular

I have an iPhone that last Saturday I left fell into the toilet. Now I have a temporary Samsung that I installed Spotify but I can't login at the Premium account I have on the iPhone. How can I use t...

Daniel

Community Legend

619 Views

9 replies

0 likes

  • 619 Views
  • 9 replies
  • 0 likes

My app

When I click on the app it says Spotify has stopped then I can click report or ok. But it still won't run

Newbie

When I click on the app it says Spotify has stopped then I can click report or ok. But it still won't run

Daniel

Community Legend

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Stuttering, clicks and pops

I've got Premium, on a Samsung S5 Mini (SM-G800F) running 4.4.2 - when I'm listening to music, I often get short pauses (either very short, a hundred ms or so, or a second or two) in the middle of playback. It happens when using wired headphones or b...

Casual Listener

I've got Premium, on a Samsung S5 Mini (SM-G800F) running 4.4.2 - when I'm listening to music, I often get short pauses (either very short, a hundred ms or so, or a second or two) in the middle of pl...

naxxfish

Casual Listener

460 Views

2 replies

0 likes

  • 460 Views
  • 2 replies
  • 0 likes

Spotify not downloading songs completely

I'm using an LG G4 running lollipop. I also had this issue on my LG G3 running kit Kat. I download albums for offline listening on my micro sd card, but some of the songs only download like 10 seconds or less of the song and then it skips to the next...

Regular

I'm using an LG G4 running lollipop. I also had this issue on my LG G3 running kit Kat. I download albums for offline listening on my micro sd card, but some of the songs only download like 10 second...

Daniel

Community Legend

1247 Views

2 replies

0 likes

  • 1247 Views
  • 2 replies
  • 0 likes

Solved!! Spotify offline playlist using mobile data if app is set to "online"?

Hi!I'm planning to install a little bluetooth device in my car which let me stream music from Spotify etc. to my car radio. Now if I set the Spotify Android app to "Online-Mode" while playing a playlist which is saved on the device (for offline use),...

Regular

Hi! I'm planning to install a little bluetooth device in my car which let me stream music from Spotify etc. to my car radio. Now if I set the Spotify Android app to "Online-Mode" while playing a p...

jean3601

Community Legend

1133 Views

9 replies

0 likes

  • 1133 Views
  • 9 replies
  • 0 likes

I paid for premium but I'm still on free

Hello I paid for premium but it didn't work also tried logging off and un installed the app but it didn't work what information is required to get my premium?

Regular

Hello I paid for premium but it didn't work also tried logging off and un installed the app but it didn't work what information is required to get my premium?

Vanalgo2000

Regular

1393 Views

18 replies

0 likes

  • 1393 Views
  • 18 replies
  • 0 likes

Spotify Android Doesn't Connect to WiFi on Android

I recently purchased a HTC One M9, and I can't seem to get Spotify to work on WiFi. Spotify works on WiFi on all of my other devices (iOS, OSX, Windows), but it can't seen to connect my M9. Spotify does work on the phone over data. I haven't tested o...

Regular

I recently purchased a HTC One M9, and I can't seem to get Spotify to work on WiFi. Spotify works on WiFi on all of my other devices (iOS, OSX, Windows), but it can't seen to connect my M9. Spotify d...

jeeprace98

Regular

848 Views

5 replies

0 likes

  • 848 Views
  • 5 replies
  • 0 likes

Get back one song, removed by mistake.

How can I get back a song that I removed from my playlist by mistake? I don't know the title, it happened so fast. But I know where on my playlist it was.

Newbie

How can I get back a song that I removed from my playlist by mistake? I don't know the title, it happened so fast. But I know where on my playlist it was.

Daniel

Community Legend

485 Views

2 replies

0 likes

  • 485 Views
  • 2 replies
  • 0 likes

Can't install spotify (android)

When i try to install it from chrome it says that " the device isn't compatible" (samsung galaxy s5) and when i try to install it from gPlay, it says "not availible in your country" (UK)

Newbie

When i try to install it from chrome it says that " the device isn't compatible" (samsung galaxy s5) and when i try to install it from gPlay, it says "not availible in your country" (UK)

Daniel

Community Legend

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Payment shows as 36$ a month?!

http://imgur.com/aNJjKpXhttp://imgur.com/RY3HWWSI'm trying to subscribe to premium but in the screen where i should put my credit card it says it will cost 36$ a month. Is this right? All the people i know pays around 3.5 $Does spotify hates me? :'(

Casual Listener

http://imgur.com/aNJjKpX http://imgur.com/RY3HWWS I'm trying to subscribe to premium but in the screen where i should put my credit card it says it will cost 36$ a month. Is this right? All the p...

Daniel

Community Legend

1004 Views

1 replies

0 likes

  • 1004 Views
  • 1 replies
  • 0 likes

Payment shows as 36$ a month?!

http://imgur.com/aNJjKpXhttp://imgur.com/RY3HWWSI'm trying to subscribe to premium but in the screen where i should put my credit card it says it will cost 36$ a month. Is this right? All the people i know pays around 3.5 $Does spotify hates me? :'(

Casual Listener

http://imgur.com/aNJjKpX http://imgur.com/RY3HWWS I'm trying to subscribe to premium but in the screen where i should put my credit card it says it will cost 36$ a month. Is this right? All the p...

Daniel

Community Legend

638 Views

3 replies

0 likes

Wrong price
  • 638 Views
  • 3 replies
  • 0 likes

Playing multiple playlists

Have Spotify Premium. My 3 playlists consisting of about 1000 songs are set to play offline on my Android phone and everything seems to work fine. Does Spotify play the songs by alternating back and forth among the 3 playlists or does it play all 1 p...

Casual Listener

Have Spotify Premium. My 3 playlists consisting of about 1000 songs are set to play offline on my Android phone and everything seems to work fine.  Does Spotify play the songs by alternating bac...

Daniel

Community Legend

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

Log in

I can't log in to my app but computer will log on and I got it to log on to this,,,, so wtf

Newbie

I can't log in to my app but computer will log on and I got it to log on to this,,,, so wtf

Nico

Community Legend

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Spotify keeps deleting offline musics

I'm spotify premium member for about 2 years. In my android device 1033 offline musics exist in my one of playlists. But Spotify keeps deleting my offline musics. I checked my subscription twice, there is no payment error. Its on automatic renew. Why...

Regular

I'm spotify premium member for about 2 years. In my android device 1033 offline musics exist in my one of playlists. But Spotify keeps deleting my offline musics. I checked my subscription twice, the...

Rofikifath

Newbie

12053 Views

17 replies

2 likes

Bug Playlist
Offline songs
slow sync
  • 12053 Views
  • 17 replies
  • 2 likes