Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
119134 Views
27 replies
4 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Gig Goer
240303 Views
153 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
601377 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
493619 Views
581 replies
42 likes
Changing the order in which the songs are listed resets there offline availability... which really sucks because i spent all day and night letting my songs download just to have them instantly wiped from my device... Oh but my memory is all atill bei...
Changing the order in which the songs are listed resets there offline availability... which really sucks because i spent all day and night letting my songs download just to have them instantly wiped ...
245 Views
0 replies
0 likes
All of the songs are grayed out and won't play unless I play the radio or shuffle play but I can't pick any of the songs.Please help!!!!
All of the songs are grayed out and won't play unless I play the radio or shuffle play but I can't pick any of the songs.Please help!!!!
284 Views
0 replies
0 likes
Hello there! spotify have a family account. In the main account everything works well but in secondary music is bound to be random. As I can fixthis and put it Watch only song I want?
Hello there! spotify have a family account. In the main account everything works well but in secondary music is bound to be random. As I can fixthis and put it Watch only song I want?
351 Views
0 replies
0 likes
How do I reset my entire account
How do I reset my entire account
Newbie
2534 Views
11 replies
0 likes
i have a samsung galaxy 5. i have tried uninstalling and reinstalling to no avail. help!
i have a samsung galaxy 5. i have tried uninstalling and reinstalling to no avail. help!
Newbie
1018 Views
3 replies
0 likes
HiI recently changed my phone and switched to FIDO where I'm supposed to get SPOTIFY premium for free for a year or so.However when I enjtered the code then proceeded to create my account via my facebook profile, it did not work.I have trying for a w...
Hi I recently changed my phone and switched to FIDO where I'm supposed to get SPOTIFY premium for free for a year or so.However when I enjtered the code then proceeded to create my account via my fa...
Casual Listener
551 Views
2 replies
0 likes
I have about 1200 offline songs that were deleted today. I've been travelling for 2 weeks in South Africa from Canada and have been using spotfiy daily. Today when I opened the app it required me to connect to the internet to login and then began re-...
I have about 1200 offline songs that were deleted today. I've been travelling for 2 weeks in South Africa from Canada and have been using spotfiy daily. Today when I opened the app it required me to ...
Roadie
604 Views
1 replies
0 likes
Hi, I dont know why, but every time i play a song this one stops suddenly. It´s like it doesn´t want to play it. I start a song and suddenly in minute 1 for example stops. What can I do? or is there some error in the songs? Frank.
Hi, I dont know why, but every time i play a song this one stops suddenly. It´s like it doesn´t want to play it. I start a song and suddenly in minute 1 for example stops. What ...
Newbie
1166 Views
3 replies
1 likes
I want to disconnect my facebook from spotify from my android phone i have no access to any pc...
I want to disconnect my facebook from spotify from my android phone i have no access to any pc...
Community Legend
446 Views
1 replies
0 likes
I am using Samsung GT-S7580 powered by Android Jellybean. Since my internal phone storage is limited, I would like to save my offline music to external SD card storage. Is it possible to do that?
I am using Samsung GT-S7580 powered by Android Jellybean. Since my internal phone storage is limited, I would like to save my offline music to external SD card storage. Is it possible to do that?
Roadie
912 Views
4 replies
0 likes
The Fleur East album https://open.spotify.com/album/07dWJeuKJEHbVrAwTGqnKcOnly plays through the left speaker. How do I get Spotify to fix the album?
The Fleur East album https://open.spotify.com/album/07dWJeuKJEHbVrAwTGqnKc Only plays through the left speaker. How do I get Spotify to fix the album?
Casual Listener
607 Views
2 replies
0 likes
Hi, i'm a french user. Since the last week, i can't log into spotify with any device. I've an error message like "you try to log in another country" but i never left my country. I usually log with my facebook account . This is the second times that's...
Hi, i'm a french user. Since the last week, i can't log into spotify with any device. I've an error message like "you try to log in another country" but i never left my country. I usually log with my...
369 Views
0 replies
0 likes
Having the same problem, using a Samsung Galaxy Grand Prime to play Spotify.
Having the same problem, using a Samsung Galaxy Grand Prime to play Spotify.
386 Views
0 replies
0 likes
I have Spotify premium and can't seem to access spotify now.
I have Spotify premium and can't seem to access spotify now.
Community Legend
2257 Views
11 replies
0 likes
I have four bluetooth devices. Primary home device, car, small bluetooth speaker and secondary home device. All those four have totally different speakers. And the question is: Is there possibility that spotify can change EQ settings for every blueto...
I have four bluetooth devices. Primary home device, car, small bluetooth speaker and secondary home device. All those four have totally different speakers. And the question is: Is there possibility t...
Music Fan
6819 Views
1 replies
13 likes
Mobilde kaç mb dinleme yaptığımı uygulamada öğrene bilirmiyim
Mobilde kaç mb dinleme yaptığımı uygulamada öğrene bilirmiyim
454 Views
0 replies
0 likes
Hi, I have a premium subscription. When I listen to an album or a playlist on the mobile app (android), I can't disable the shuffle mode. Can you please help? Thanks
Hi, I have a premium subscription. When I listen to an album or a playlist on the mobile app (android), I can't disable the shuffle mode. Can you please help? Thanks
Community Legend
548 Views
1 replies
0 likes
Hello, I purchased a 128GB SD card for the explicit purpose of being able to store offline music through Spotify. I cleared the cache for Spotify, deleted the "com.spotify.music" folder, reinstalled the app and then set the download quality to "Extre...
Hello, I purchased a 128GB SD card for the explicit purpose of being able to store offline music through Spotify. I cleared the cache for Spotify, deleted the "com.spotify.music" folder, rei...
Roadie
1777 Views
3 replies
1 likes
I have a problem when using Spotify on my tablet. Sometimes the sound is distorted and slowed. This happens randomly during a song and will only stop after (a few) hard restarts of the app. After a clean reinstall the problem still persists.I hope yo...
I have a problem when using Spotify on my tablet. Sometimes the sound is distorted and slowed. This happens randomly during a song and will only stop after (a few) hard restarts of the app. After a c...
Casual Listener
768 Views
4 replies
0 likes
