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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6036 Views

0 replies

7 likes

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  • 7 likes

Spotify says that I am offline

When I play a song, sometimes the song completely stops. And when the song is finished spotify says that I am offline. I have a great Internet connection so that won't be the problem. I have this problem a week now.

Newbie

When I play a song, sometimes the song completely stops. And when the song is finished spotify says that I am offline. I have a great Internet connection so that won't be the problem. I have this pro...

222 Views

0 replies

0 likes

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Re: Howto: Recover your own playlist(s)

No, I want to know how to get Spotify on screen. There must be some correct way. I haven't lost any playlists, obvious from my Android, and what I was playing before I came on to the Community was Discover Weekly. All there.

Casual Listener

  No, I want to know how to get Spotify on screen.  There must be some correct way.   I haven't lost any playlists, obvious from my Android, and what I was playing before I came on ...

Daniel

Community Legend

2291 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify won't connect to the internet over WiFi

For the past few months I've noticed my phone hasn't been able to connect over my wifi connection at home except for times when i also have spotify open on my laptop for some reason.This has been so annoying as I only ever use spotify on my phone and...

Newbie

For the past few months I've noticed my phone hasn't been able to connect over my wifi connection at home except for times when i also have spotify open on my laptop for some reason. This has been s...

Daniel

Community Legend

1079 Views

2 replies

0 likes

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  • 2 replies
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Spotify running on android

I've just got an email about the new running feature on Android device's which is available now. Just updated my app but no running feature. Is it not ready for all devices yet, I'm running 5.1

Newbie

I've just got an email about the new running feature on Android device's which is available now. Just updated my app but no running feature. Is it not ready for all devices yet, I'm running 5.1

Daniel

Community Legend

432 Views

1 replies

0 likes

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  • 1 replies
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galaxy 6, can't install app

I am unable to download the spotify app on galaxy 6. The icon shows up saying it installed, but it is no where in the phone. The app did install on a tablet (through the phone) that is linked up with the phone....I have created an account on the prem...

Casual Listener

I am unable to download the spotify app on galaxy 6. The icon shows up saying it installed, but it is no where in the phone. The app did install on a tablet (through the phone) that is linked up with...

Daniel

Community Legend

1757 Views

3 replies

0 likes

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  • 3 replies
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cant access my account ,but i got charged!

I just got charged an account i cant even get in to..i have the user name and password but there is comercials and my play list is gone..i have emailed twice already..i am not getting any where. I would like to talk to some one but there is no number...

Newbie

I just got charged an account i cant even get in to..i have the user name and password but there is comercials and my play list is gone..i have emailed twice already..i am not getting any where. I wo...

Daniel

Community Legend

307 Views

2 replies

0 likes

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  • 2 replies
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All my music is gone. Not my playlists though...

So, I was mid travel and all my music just disappeared, while I was listening to it.First all the offline tracks got unavailable and then they were gone.It's happened before, that I have to redownload everything, but never this.My account is linked w...

Newbie

So, I was mid travel and all my music just disappeared, while I was listening to it. First all the offline tracks got unavailable and then they were gone. It's happened before, that I have to redow...

198 Views

0 replies

0 likes

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Problem with car stereo, bluetooth ane spotify

Hi,First of all, this problem occurred a while ago. Before that everything worked fine. May be caused by some update, but I don't know.I have Pioneer mvh 360bt stereo and Huawei honor 6 phone. Whenever I start the car/stereo, it is automatically dete...

Regular

Hi, First of all, this problem occurred a while ago. Before that everything worked fine. May be caused by some update, but I don't know. I have Pioneer mvh 360bt stereo and Huawei honor 6 phone...

DrBahique

Casual Listener

5703 Views

10 replies

0 likes

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  • 10 replies
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Artwork Issue on Lock Screen

The artwork is not fit on my screen. How to fix this? already did the reinstall.

Casual Listener

  The artwork is not fit on my screen. How to fix this? already did the reinstall.

DK_PH

Casual Listener

450 Views

4 replies

0 likes

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  • 4 replies
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Start shuffled Playlist with Android-Intent

Dear community, I’m searching for a way to start a specific playlist from an Android-Intent in shuffled mode. I found out that I can start a specific playlist with the following Intent. Event: Android.intent.action.VIEW Data: spotify:user::playlist::...

Casual Listener

Dear community,   I’m searching for a way to start a specific playlist from an Android-Intent in shuffled mode. I found out that I can start a specific playlist with the following Intent. &nb...

nvh

Newbie

47139 Views

15 replies

3 likes

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  • 15 replies
  • 3 likes

Queue repeats 12 times

I'm listening to a playlist of 8 songs with no repeat or shuffle enabled, but when I go to the play queue it seems to repeat the playlist 12 times. This has been an issue for the last few builds I have noticed. I don't know if the 12x is the case all...

Regular

I'm listening to a playlist of 8 songs with no repeat or shuffle enabled, but when I go to the play queue it seems to repeat the playlist 12 times. This has been an issue for the last few builds I ha...

jean3601

Community Legend

464 Views

1 replies

0 likes

Android
Mobile
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Very slow change of tracks

I have the latest spotify version and I'm on a galaxy s5 version running lollipop I have about 207 songs saved to my SD card it had 64gb do problem but it takes a long time to change tracks and I'm tired of it and if it helps it's for offline tracks

Casual Listener

I have the latest spotify version and I'm on a galaxy s5 version running lollipop I have about 207 songs saved to my SD card it had 64gb do problem but it takes a long time to change tracks and I'm t...

Crushy

Casual Listener

528 Views

1 replies

0 likes

Andoiz
  • 528 Views
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mp3 file on phone

I am trying to get an mp3 file dowload to play on my account, I followed all the steps described here and it works for playing the song file on my computer but it will not play on my android phone. I'm not sure what the problem is

Gig Goer

I am trying to get an mp3 file dowload to play on my account, I followed all the steps described here and it works for playing the song file on my computer but it will not play on my android phone. I...

Stormergirl24

Gig Goer

912 Views

12 replies

0 likes

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Problems Syncing Local FIles

So I have an LG G3 and my local files used to sync perfectly and quickly, but now they won't. All of my local files have unsynced for some reason. I've tried every solution under the sun. I've done the fire wall thing, USB, I can't think fo the rest ...

Newbie

So I have an LG G3 and my local files used to sync perfectly and quickly, but now they won't. All of my local files have unsynced for some reason. I've tried every solution under the sun. I've done t...

Pricilla

Spotify

996 Views

7 replies

0 likes

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Error emisora radio

Desde hace unos días me sale error al cargar las emisoras de radio por ejemplo jazz, blues, clasica

Visitor

Desde hace unos días me sale error al cargar las emisoras de radio por ejemplo jazz, blues, clasica

Adam_B

Spotify

1318 Views

14 replies

0 likes

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Solved!! Password reset

Form send by spotify is somehow not helpful to Reset passport and Respond back as this Form is no longer active! Please help

Casual Listener

Form send by spotify is somehow not helpful to Reset passport and Respond back as this Form is no longer active! Please help

Daniel

Community Legend

889 Views

2 replies

0 likes

Password reset
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Storage

I want the music downloaded is saved on the sd and not the internal memory card. Can be done?

Visitor

I want the music downloaded is saved on the sd and not the internal memory card. Can be done?

Daniel

Community Legend

342 Views

1 replies

0 likes

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  • 1 replies
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My S5 volume Autouatically lowers completely constantly! This is VERY FRUSTRATING!!!

This is VERY FRUSTRATING!!! For the past month the volume on my S5 keeps automatically lowering darn near every song. I've tried ALL of the 'solutions' on here and NONE work. I feel like I pay $10 a month then this should work. I would hate to leave ...

Casual Listener

This is VERY FRUSTRATING!!! For the past  month the volume on my S5 keeps automatically lowering darn near every song. I've tried ALL of the 'solutions' on here and NONE work. I feel like I pay ...

user-removed

Not applicable

537 Views

3 replies

0 likes

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Can't connect to Facebook

I must have screwed up my initial sign up so is there anyway of reseting the connection between the two?

Casual Listener

I must have screwed up my initial sign up so is there anyway of reseting the connection between the two?

Daniel

Community Legend

406 Views

2 replies

0 likes

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Why is Spotify now forcing shuffle play on my tablet?

I got Spotify on my Kindle Fire earlier this year and I've loved it because it has allowed me to play whatever specific song I wanted, unlike Pandora which makes you listen to tons of songs and ads in the hopes that you'll someday get the one you wan...

Newbie

I got Spotify on my Kindle Fire earlier this year and I've loved it because it has allowed me to play whatever specific song I wanted, unlike Pandora which makes you listen to tons of songs and ads i...

Daniel

Community Legend

2089 Views

1 replies

0 likes

  • 2089 Views
  • 1 replies
  • 0 likes