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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387877 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8044 Views

0 replies

7 likes

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7 inch Tablet only plays shuffled songs

I have a 7 inch Nexus 7 2013 tablet and whenever I try to play an individual song the song doesn’t play and the shuffle button 'blinks' twice, only when I press shuffle will the music play... Has Spotify changed their policy towards 7 inch tablets? C...

Visitor

I have a 7 inch Nexus 7 2013 tablet and whenever I try to play an individual song the song doesn’t play and the shuffle button 'blinks' twice, only when I press shuffle will the music play....

351 Views

0 replies

0 likes

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Andriod - Can't rearrange songs in playlist

I have an android phone, I've had premium for 2 months now and I still cant figure out how to rearrange songs in a playlist that I've created.. is this available for android? I've tried everything.

Newbie

I have an android phone, I've had premium for 2 months now and I still cant figure out how to rearrange songs in a playlist that I've created.. is this available for android? I've tried everything.

user-removed

Not applicable

405 Views

1 replies

0 likes

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Volume inconsistent

No matter what Android device I play from, the volume lowers and rises of its own accord. I have 6 different devices and it does the same thing on average 5-6 times per playback. No issues at all on my desktop or laptops. Very annoying.

Newbie

No matter what Android device I play from, the volume lowers and rises of its own accord. I have 6 different devices and it does the same thing on average 5-6 times per playback. No issues at all on ...

user-removed

Not applicable

500 Views

1 replies

0 likes

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Some songs downloading over network with option turned off.

I'm new to spotify and while I'm not on Wi-Fi I'm saving music to download when I can connect. In my options I have the options to download over cell network turned off(gray). When I start saving songs(in same album even) I'll get the gray download i...

Newbie

I'm new to spotify and while I'm not on Wi-Fi I'm saving music to download when I can connect. In my options I have the options to download over cell network turned off(gray). When I start saving son...

624 Views

0 replies

0 likes

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Solved!! Playing whole album immediately

Hi, I recently got premium and decided to install the android app. However, I can't figure out for the life of me how to play a whole album immediately. I can add it to queue, but if I decide partway through my queue that I'd rather listen to a diffe...

Casual Listener

Hi, I recently got premium and decided to install the android app. However, I can't figure out for the life of me how to play a whole album immediately. I can add it to queue, but if I decide partway...

Mister_Sherman

Newbie

2680 Views

5 replies

0 likes

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Another day, another bug: Offline music uninstalled.

Another day with Spotify on Android, another bug to waste my time. This has happened a couple of times in my year of premium : all albums downloaded and saved for offline listening have been switched to 'off' and so I have to manually reset the slide...

Roadie

Another day with Spotify on Android, another bug to waste my time.   This has happened a couple of times in my year of premium :  all albums downloaded and saved for offline listening&nbs...

345 Views

0 replies

0 likes

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Samsung Galaxy S5 Close All Apps

Hi guys, I just replaced my galaxy s5 with another one through insurance and I noticed that when I close all apps, spotify stops playing. On my old phone, spotify (and soundcloud) would still keep playing music even when I close all apps. Now only so...

Regular

Hi guys, I just replaced my galaxy s5 with another one through insurance and I noticed that when I close all apps, spotify stops playing. On my old phone, spotify (and soundcloud) would still keep p...

fredrikhans

Newbie

3071 Views

7 replies

4 likes

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disable automatic renewal

Please add this feature. I dont want to cancel my subscription, but I do not want it to automatically renew.

Newbie

Please add this feature. I dont want to cancel my subscription, but I do not want it to automatically renew.

user-removed

Not applicable

1493 Views

2 replies

2 likes

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Solved!! Audio Effects fail on Galaxy S6 (EQ Setings)

Ok, I'm a noob here and I've searched quite a bit, still not finding anything about this even though I'm pretty sure I've gotten as far as I have thanks to this board. I can get my EQ settings perfect using Spotify on my GS6 (takes me to my phone's n...

Casual Listener

Ok, I'm a noob here and I've searched quite a bit, still not finding anything about this even though I'm pretty sure I've gotten as far as I have thanks to this board.  I can get my EQ settings ...

mo4ya2000

Regular

10607 Views

5 replies

0 likes

Audio Effects
eq
Galaxy S6
GS6
Samsung S6
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I lost my Starred album!

I was using Spotify on my Windows PC and I noticed I had two Starred playlists for some reason. One acted as a normal Starred album and one as a normal user-created playlist in a reversed song order. So I deleted the other playlist but now I don't se...

Visitor

I was using Spotify on my Windows PC and I noticed I had two Starred playlists for some reason. One acted as a normal Starred album and one as a normal user-created playlist in a reversed song order....

334 Views

0 replies

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slow playback

Hi,I have spotify app on my nexus 4 lollipop and I have a good connection speed .. 20 Mbps and ping around 40.But playback is very very slow, as if connection speed is low.I called my ISP many times, thinking that there's a problem with connection sp...

Regular

Hi, I have spotify app on my nexus 4 lollipop and I have a good connection speed .. 20 Mbps and ping around 40. But playback is very very slow, as if connection speed is low. I called my ISP m...

1129738315

Newbie

1735 Views

11 replies

0 likes

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javascript

I want to buy premium and when entering data give below and tell me that I need to activate javascript to continue the flow of buying someone can help ?

Newbie

I want to buy premium and when entering data give below and tell me that I need to activate javascript to continue the flow of buying someone can help ?

407 Views

0 replies

0 likes

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You appear to be loging in from a different country.

Hi,I am getting the you appear to be loging in from a different country when trying to sign in through my Facebook account.I have not used spotify or Facebook for some months but have been living in the same country since last using spotify. I did lo...

Casual Listener

Hi, I am getting the you appear to be loging in from a different country when trying to sign in through my Facebook account. I have not used spotify or Facebook for some months but have been living...

Hg7

Casual Listener

395 Views

1 replies

0 likes

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Not downloading to sd card on 6.0 this is silly

I tried everything like other posters but to no avail .. Ther ewas a fix for moto x pure .. But it only works on one phone i have ..and its not really a solution ...64gb empty card .fresh installs chosonf extreme quality .. Nothing worked .. Not only...

Newbie

I tried everything like other posters but to no avail .. Ther ewas a fix for moto x pure .. But it only works on one phone i have ..and its not really a solution ...64gb empty card .fresh installs ch...

221 Views

0 replies

0 likes

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Cuenta Premium

Realiza mi pago para premiun de $99.00 por un mes y me sigue apareciendo la version gratis

Newbie

Realiza mi pago para premiun de $99.00 por un mes y me sigue apareciendo la version gratis

316 Views

0 replies

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Deleting music for real. Android device.

Cleared Cache. Go to my music and everything is still there. How do i truly delete music?! I want to all of it gone. Its becoming a mess and I want to start from scratch.

Casual Listener

Cleared Cache. Go to my music and everything is still there. How do i truly delete music?! I want to all of it gone. Its becoming a mess and I want to start from scratch.

user-removed

Not applicable

407 Views

3 replies

0 likes

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Memoria del telefono

No me deja seguir descargando música porque dice que me queda poco espacio en la memoria del teléfono, quisiera saber donde queda guardada la música como para que me ocupe la memoria del celular??

Newbie

No me deja seguir descargando música porque dice que me queda poco espacio en la memoria del teléfono, quisiera saber donde queda guardada la música como para que me ocupe la memoria del celular??

270 Views

0 replies

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need help!!

I had spotify for a year, could not pay so stopped and now I want it back, went to get premium for the student price and was charged TWICE AND STILL DONT HAVE PREMIUM!! WHAT DO I NEED TO DO TO GET REFUND AND GET PREMIUM?!

Casual Listener

I had spotify for a year, could not pay so stopped and now I want it back, went to get premium for the student price and was charged TWICE AND STILL DONT HAVE PREMIUM!! WHAT DO I NEED TO DO TO GET RE...

243 Views

0 replies

0 likes

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Library sync issues?

I've just tried coming back to Spotify because I've almost had it with my other music apps with things like random songs missing from albums or taking music away from the catalog. When I log in on the web app I can see a library full or artists that ...

Newbie

I've just tried coming back to Spotify because I've almost had it with my other music apps with things like random songs missing from albums or taking music away from the catalog. When I log in on th...

249 Views

0 replies

0 likes

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Google voice commands for playing an album in order

Whenever I ask Google to play a certain album, it initially tries to play the top songs of the album. I think it would be better to play it in order based on this command, as I would assume this would be the intent of most people. Or maybe it's just ...

Casual Listener

Whenever I ask Google to play a certain album, it initially tries to play the top songs of the album. I think it would be better to play it in order based on this command, as I would assume this woul...

edwardsprague

Newbie

975 Views

1 replies

4 likes

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  • 4 likes