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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 36020 Views
  • 64 replies
  • 25 likes
  • 36020 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874129 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874129 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25578 Views
  • 3 replies
  • 0 likes
  • 25578 Views
  • 3 replies
  • 0 likes

Need help, Spotify don't open

I have a samsung S5, updated the last version of Spotify 4.0.0.800 but then stop working. It pop up the message "Spotify stop working" I tried some solution of the blog that says that I have to unistall, remove the SD card, restart the phone, install...

  • Casual Listener
  • I have a samsung S5, updated the last version of Spotify 4.0.0.800 but then stop working. It pop up the message "Spotify stop working" I tried some solution of the blog that says that I have to unist...
  • MaryS
  • Roadie
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

charged me and still no premium

it never took my credit card, it said oops seems like your credit card is having a bad day....and yeah that line, and 2 days later i get charged $9.99...and you guys didint even accept my card. i tried like 3 times total in like 3 hours and i got the...

  • Casual Listener
  • it never took my credit card, it said oops seems like your credit card is having a bad day....and yeah that line, and 2 days later i get charged $9.99...and you guys didint even accept my card. i tri...
  • driveflanger
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Solved!! unable to use spotify

When i open the app it says "unfortunately spotify has stopped" Open Spotify on AndroidThen error message appearsRestarted my phone serval timesuninstalled app as well i have a galaxy s5 premium planPosted using the Spotify Community app by Liam

  • Casual Listener
  • When i open the app it says "unfortunately spotify has stopped" Open Spotify on Android Then error message appears Restarted my phone serval times uninstalled app as well i have a galaxy s5 ...
  • 12126654204
  • Casual Listener
  • 6369 Views
  • 12 replies
  • 0 likes
  • 6369 Views
  • 12 replies
  • 0 likes

Downloads goes correctly to SD then switch to internal memory

Hi guys,I run spotify on my note 4. At the beginning everything looked perfect: I had my music on my external SD.Then I found out that additional music has been saved to internal storage without whatsoever reason.Cleared cache and started again: as b...

  • Newbie
  • Hi guys, I run spotify on my note 4. At the beginning everything looked perfect: I had my music on my external SD. Then I found out that additional music has been saved to internal storage without ...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

[Android] Updating app changes location of offline cache

I have observed the same irritating behaviour on my Android phone a number of times now when I have updated the app to the latest version, the most recent occurence being today. I use an external SD card for for my media storage and have Spotify save...

  • Newbie
  • I have observed the same irritating behaviour on my Android phone a number of times now when I have updated the app to the latest version, the most recent occurence being today.   I use an ext...
  • 275 Views
  • 0 replies
  • 0 likes
  • 275 Views
  • 0 replies
  • 0 likes

Different songs in "Your music -> songs" than on PC

Hi there, I'm regularly add music to my playlist "songs" pressing the "+" button. On my Android, the playlist is being downloaded. Now I remove songs out of this playlist on my PC. But on my smartphone they're still there. Why is that? Maybe it is be...

  • Casual Listener
  • Hi there,   I'm regularly add music to my playlist "songs" pressing the "+" button. On my Android, the playlist is being downloaded. Now I remove songs out of this playlist...
  • m4rtin2
  • Casual Listener
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Mal funcionamiento de la aplicación

Buenos días: He estado trantando de buscar ayuda, pero no encuentro las opciones que tenían anteriormente. Una de mis compañeras de trabajo tiene problemas con el cargue de la aplicación. Además de que la aplicación no carga la información, no le per...

  • Newbie
  • Buenos días:   He estado trantando de buscar ayuda, pero no encuentro las opciones que tenían anteriormente. Una de mis compañeras de trabajo tiene problemas con el cargue de la aplicación. ...
  • Daniel
  • Community Legend
  • 533 Views
  • 1 replies
  • 0 likes
  • 533 Views
  • 1 replies
  • 0 likes

bring back playlist filters

My playlist are big very big, if I want to play a specific song in a playlist I can spend upto 10 mins finding it, I cant understand how you can have this feature that worked great and then you removed it without an explanation. Especially charging y...

  • Casual Listener
  • My playlist are big very big, if I want to play a specific song in a playlist I can spend upto 10 mins finding it, I cant understand how you can have this feature that worked great and then you remov...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

Conta premium

Perdi o meu e-mail da conta premium, preciso passar para o meu novo e mail como faço?

  • Newbie
  • Perdi o meu e-mail da conta premium, preciso passar para o meu novo e mail como faço?
  • Daniel
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

What I would post to them if someone would read this...maybe you guys can help

I have had this app for going on 3 years and I love what you guys have started. That being said this app became extremely flawed over the past couple of updates. Constantly crashing, not changing the song from the lock screen for minutes after being ...

  • Newbie
  • I have had this app for going on 3 years and I love what you guys have started. That being said this app became extremely flawed over the past couple of updates. Constantly crashing, not changing the...
  • 355 Views
  • 0 replies
  • 0 likes
  • crashes
    Playlists refreshing error
    refresh
  • 355 Views
  • 0 replies
  • 0 likes

my music is full

Hi,I want to know why can't I save my music endlessly?When I want to save music I receive the message that my music is full and I need to throw music away in order to save new music.Please advise, thank you!

  • Newbie
  • Hi, I want to know why can't I save my music endlessly? When I want to save music I receive the message that my music is full and I need to throw music away in order to save new music. Please advi...
  • Daniel
  • Community Legend
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

3.9 of Data used in the background in one day

I had my rollover data added on the 9th by the 11th I had used 80% of data ..I was shocked as I had done nothing different from one day to the next.. so angry rang my provider and went down to the shop and they saw it was spotify overnight in the bac...

  • Casual Listener
  • I had my rollover data added on the 9th by the 11th I had used 80% of data ..I was shocked as I had done nothing different from one day to the next.. so angry rang my provider and went down to the sh...
  • Daniel
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Downloading tunes offline to sd card

Hello there guysIn serious need of some help..... I am having problems downloading the songs to my sd card on my Samsung galaxy T4. It's very frustrating as I have tried so many different ways, however I only tried ways not specific to my device.I ha...

  • Newbie
  • Hello there guys In serious need of some help.....   I am having problems downloading the songs to my sd card on my Samsung galaxy T4. It's very frustrating as I have tried so many different ...
  • Daniel
  • Community Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Solved!! Form Expired (could not do reset password)

After reserting password, it gave a feedback that form has expired. I have already reset.my password several times and still could.mot log in.

  • Newbie
  • After reserting password, it gave a feedback that form has expired. I have already reset.my password several times and still could.mot log in.
  • Nico
  • Community Legend
  • 1026 Views
  • 1 replies
  • 0 likes
  • form expired
  • 1026 Views
  • 1 replies
  • 0 likes

Spotify crash after login

Cant open spotify with phone. Every time i log in it crashes. Phone is Galaxy S5

  • Newbie
  • Cant open spotify with phone. Every time i log in it crashes. Phone is Galaxy S5 
  • Nico
  • Community Legend
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

After the update cannot listen to the new sync music

I have the premium account and after I downloaded the latest version I cannot listen to the music offline and it shows the green arrow as if it is sync

  • Newbie
  • I have the premium account and after I downloaded the latest version I cannot listen to the music offline and it shows the green arrow as if it is sync
  • loops120
  • Casual Listener
  • 260 Views
  • 1 replies
  • 1 likes
  • 260 Views
  • 1 replies
  • 1 likes

Spotify app unusable

Since the latest update (v3.0.0.965), my Spotify app is pretty much unusable.Opening the app is not a problem, and my songs are offline like they should be. But when I start to play music it all goes wrong. When I forward my songs, or try to go back ...

  • Music Fan
  • Since the latest update (v3.0.0.965), my Spotify app is pretty much unusable. Opening the app is not a problem, and my songs are offline like they should be. But when I start to play music it all go...
  • zLucky7
  • Music Fan
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

La app abandona al abrirla en mi Samsung Galaxy S5

Como usuarios premium debemos recibir una rápida solución o es mejor cancelar la suscripción

  • Visitor
  • Como usuarios premium debemos recibir una rápida solución o es mejor cancelar la suscripción
  • Nico
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Spotify Connect - Multiple Devices

I am very new at all this and very inexperienced at the ins and outs of how to use Connect on multiple devices. I have been experiencing an issue that I have been trying to get fixed for the last week and either I am not understanding what I am readi...

  • Newbie
  • I am very new at all this and very inexperienced at the ins and outs of how to use Connect on multiple devices. I have been experiencing an issue that I have been trying to get fixed for the last wee...
  • Adam_B
  • Spotify
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

PROBLEM WITHOUT CONEXION

Hello!! Good afertoon!excuse me, why my spotify premium doesnt works without internet? and why waste a lot GB for mi internet in my Android in only four days waste 2.35gb IS A lot REALLY!!Spoiler (Highlight to read):0:0

  • Newbie
  • Hello!! Good afertoon! excuse me, why my spotify premium doesnt works without internet? and why waste a lot GB for mi internet in my Android in only four days waste 2.35gb IS A lot REALLY!! :0
  • user-removed
  • Not applicable
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes