Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6899 Views

0 replies

7 likes

  • 6899 Views
  • 0 replies
  • 7 likes

Sony z5 compact just unboxed and spotify does not work, an issue for the developers

Got it brand new from sony and spotify would not logg in, its stuck on "logging in, please wait" Have tried to uninstall spotify, facebook and try to log in without facebook. Nothing working. Also tried out the guide under, sadly without any sucsess....

Casual Listener

Got it brand new from sony and spotify would not logg in, its stuck on "logging in, please wait" Have tried to uninstall spotify, facebook and try to log in without facebook. Nothing working. Also tr...

Daniel

Community Legend

395 Views

1 replies

0 likes

  • 395 Views
  • 1 replies
  • 0 likes

Kitkat default Storage analyser treats cache on external SD card as Internal Storage

Hi, I know that Spotify saves offline music to my SD Card, using external file managers the cache is correctly detected in external SD, however the kitkat default storage analyser reports cache to be stored as internal file storage. I have tested thi...

Music Fan

Hi, I know that Spotify saves offline music to my SD Card, using external file managers the cache is correctly detected in external SD, however the kitkat default storage analyser reports cache to be...

Daniel

Community Legend

596 Views

4 replies

0 likes

  • 596 Views
  • 4 replies
  • 0 likes

All Songs and Albums Gone on Mobile Device Only- Web OK

Hello- Two days ago I logged onto my mobile device (Samsung S5) and all of my songs and albums list were empty. My playlists were still there and complete. I logged onto the web player and all of my songs and albums were on there, so they are still l...

Casual Listener

Hello-  Two days ago I logged onto my mobile device (Samsung S5) and all of my songs and albums list were empty. My playlists were still there and complete. I logged onto the web player and all ...

hiltshop

Casual Listener

385 Views

2 replies

0 likes

  • 385 Views
  • 2 replies
  • 0 likes

Playlist skipping songs

Premium user with Spotify on my Galaxy. I have a playlist that I want to play in the order I have the songs listed. It's a series of albums and I don't want to skip from album to album. I have shuffle turned off. The problem is that Spotify will rand...

Music Fan

Premium user with Spotify on my Galaxy.   I have a playlist that I want to play in the order I have the songs listed.  It's a series of albums and I don't want to skip from album to album...

450 Views

0 replies

0 likes

  • 450 Views
  • 0 replies
  • 0 likes

Content missing , please help!

Hello,Yesterday after restarting my phone, I logged into Spotify Android version and I noticed that all the music in the "All Songs" section is missing, I had an enormous amount of songs, and I am very disapointed that this happened. I am also a Prem...

Newbie

Hello, Yesterday after restarting my phone, I logged into Spotify Android version and I noticed that all the music in the "All Songs" section is missing, I had an enormous amount of songs, and I am ...

Daniel

Community Legend

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Deleting my payment

I cannot log back into my account as it says I'm logging in from a different country (I downloaded it abroad)I've tried everything and now gave up.I want to delete my payments, I've rang my bank and they've told me spotifer has to stop they payment.....

Newbie

I cannot log back into my account as it says I'm logging in from a different country (I downloaded it abroad) I've tried everything and now gave up. I want to delete my payments, I've rang my bank ...

Daniel

Community Legend

424 Views

1 replies

0 likes

Cant log on and cant stop payments
  • 424 Views
  • 1 replies
  • 0 likes

Connecting Laptop to Android

Hello, Now that we have running, how come I can't connect my laptop to Android, like I used to. Pleas bring it back. I have too much music and it takes longer for the playlist to load on the Android App. That's why I use my laptop to connect to Andro...

Gig Goer

Hello,   Now that we have running, how come I can't connect my laptop to Android, like I used to. Pleas bring it back. I have too much music and it takes longer for the playlist to load on the...

Daniel

Community Legend

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

I've been a premium user, now it's not letting me use spotify on my phone

It's telling me to get premium but I already have premium, I reinstalled, signed in and out and I can't figure out what to do.

Casual Listener

It's telling me to get premium but I already have premium, I reinstalled, signed in and out and I can't figure out what to do.

patmickey16

Casual Listener

746 Views

5 replies

0 likes

not working
Premium
  • 746 Views
  • 5 replies
  • 0 likes

Spotify Wont Play when Offline

This is starting to drive my nuts. Lately my Spotify App has stopped playing when offline which is the whole reason I pay for Premium. I'm currently running version 3.7.0.833I'm on Android 5.0.1 with the latest updates from Verizon.I'm running on a S...

Regular

This is starting to drive my nuts. Lately my Spotify App has stopped playing when offline which is the whole reason I pay for Premium.   I'm currently running version 3.7.0.833 I'm on Android...

OzarkCDN

Music Fan

1317 Views

7 replies

1 likes

  • 1317 Views
  • 7 replies
  • 1 likes

Next/play/pause dont work anymore :o (command earphone and bluetooth in my car)

Hi guys, i have a problem since 2-3 days.Everything was ok but since 2-3 days, i dont know why (maybe an update or something, i really dont know), i have a problem with the command from my earphone. I cant next with double clic, i cant pause and play...

Music Fan

Hi guys, i have a problem since 2-3 days. Everything was ok but since 2-3 days, i dont know why (maybe an update or something, i really dont know), i have a problem with the command from my earphone...

Asulol

Music Fan

682 Views

2 replies

0 likes

next pause play
  • 682 Views
  • 2 replies
  • 0 likes

Scrobble tracks played offline to Spotify history and Last.fm

I am looking for a way to use spotify offline on android 4.4 + scrobble to last.fmreason: saving battery live and money for the connection data of various apps I didin't found any working app for that use- tried last.fm app, simple last.fm scrobbler,...

Newbie

I am looking for a way to use spotify offline on android 4.4 + scrobble to last.fm reason: saving battery live and money for the connection data of various apps   I didin't found any working ...

389 Views

0 replies

0 likes

  • 389 Views
  • 0 replies
  • 0 likes

Solved!! No bass when playing over bluetooth speakers

HiWhen connecting my Samsung Galaxy S5 to my Philips HTL6140 speakers Spotify "cuts" the bass from the song a split of a second in to the track. Also when jumping forward in the track the first quarter of a second pumps full bass, but then snipps off...

Casual Listener

Hi When connecting my Samsung Galaxy S5 to my Philips HTL6140 speakers Spotify "cuts" the bass from the song a split of a second in to the track. Also when jumping forward in the track the first q...

zachary246

Newbie

14335 Views

2 replies

0 likes

  • 14335 Views
  • 2 replies
  • 0 likes

Spotify says that I am offline

When I play a song, sometimes the song completely stops. And when the song is finished spotify says that I am offline. I have a great Internet connection so that won't be the problem. I have this problem a week now.

Newbie

When I play a song, sometimes the song completely stops. And when the song is finished spotify says that I am offline. I have a great Internet connection so that won't be the problem. I have this pro...

232 Views

0 replies

0 likes

  • 232 Views
  • 0 replies
  • 0 likes

Re: Howto: Recover your own playlist(s)

No, I want to know how to get Spotify on screen. There must be some correct way. I haven't lost any playlists, obvious from my Android, and what I was playing before I came on to the Community was Discover Weekly. All there.

Casual Listener

  No, I want to know how to get Spotify on screen.  There must be some correct way.   I haven't lost any playlists, obvious from my Android, and what I was playing before I came on ...

Daniel

Community Legend

2303 Views

1 replies

0 likes

  • 2303 Views
  • 1 replies
  • 0 likes

Spotify won't connect to the internet over WiFi

For the past few months I've noticed my phone hasn't been able to connect over my wifi connection at home except for times when i also have spotify open on my laptop for some reason.This has been so annoying as I only ever use spotify on my phone and...

Newbie

For the past few months I've noticed my phone hasn't been able to connect over my wifi connection at home except for times when i also have spotify open on my laptop for some reason. This has been s...

Daniel

Community Legend

1096 Views

2 replies

0 likes

  • 1096 Views
  • 2 replies
  • 0 likes

Spotify running on android

I've just got an email about the new running feature on Android device's which is available now. Just updated my app but no running feature. Is it not ready for all devices yet, I'm running 5.1

Newbie

I've just got an email about the new running feature on Android device's which is available now. Just updated my app but no running feature. Is it not ready for all devices yet, I'm running 5.1

Daniel

Community Legend

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
  • 0 likes

galaxy 6, can't install app

I am unable to download the spotify app on galaxy 6. The icon shows up saying it installed, but it is no where in the phone. The app did install on a tablet (through the phone) that is linked up with the phone....I have created an account on the prem...

Casual Listener

I am unable to download the spotify app on galaxy 6. The icon shows up saying it installed, but it is no where in the phone. The app did install on a tablet (through the phone) that is linked up with...

Daniel

Community Legend

1772 Views

3 replies

0 likes

  • 1772 Views
  • 3 replies
  • 0 likes

cant access my account ,but i got charged!

I just got charged an account i cant even get in to..i have the user name and password but there is comercials and my play list is gone..i have emailed twice already..i am not getting any where. I would like to talk to some one but there is no number...

Newbie

I just got charged an account i cant even get in to..i have the user name and password but there is comercials and my play list is gone..i have emailed twice already..i am not getting any where. I wo...

Daniel

Community Legend

319 Views

2 replies

0 likes

  • 319 Views
  • 2 replies
  • 0 likes

All my music is gone. Not my playlists though...

So, I was mid travel and all my music just disappeared, while I was listening to it.First all the offline tracks got unavailable and then they were gone.It's happened before, that I have to redownload everything, but never this.My account is linked w...

Newbie

So, I was mid travel and all my music just disappeared, while I was listening to it. First all the offline tracks got unavailable and then they were gone. It's happened before, that I have to redow...

203 Views

0 replies

0 likes

  • 203 Views
  • 0 replies
  • 0 likes

Problem with car stereo, bluetooth ane spotify

Hi,First of all, this problem occurred a while ago. Before that everything worked fine. May be caused by some update, but I don't know.I have Pioneer mvh 360bt stereo and Huawei honor 6 phone. Whenever I start the car/stereo, it is automatically dete...

Regular

Hi, First of all, this problem occurred a while ago. Before that everything worked fine. May be caused by some update, but I don't know. I have Pioneer mvh 360bt stereo and Huawei honor 6 phone...

DrBahique

Casual Listener

5722 Views

10 replies

0 likes

  • 5722 Views
  • 10 replies
  • 0 likes