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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New Android Feature: Swipe to queue songs

Android users voiced their feedback and Spotify has listened. This feature was previously only available in the iOS app. You can now swipe to queue songs in the Android app! This new feature is currently rolling out to Premium users so you should see...

AndroidSwipeToQueue.gif
  • Spotify Star
  • Spotify Star
  • Somerandomrr
  • Visitor
  • 13599 Views
  • 20 replies
  • 41 likes
  • 13599 Views
  • 20 replies
  • 41 likes

New Your Library view

Spotify has introduced a new version of Your Library to mobile users of the iOS and Android apps. Come on over to the main Community thread to get an overview of what's new and share your feedback: New Your Library view (iOS & Android)

  • Spotify Star
  • Spotify Star
  • 4095 Views
  • 0 replies
  • 3 likes
  • 4095 Views
  • 0 replies
  • 3 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 834430 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 834430 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13253 Views
  • 1 replies
  • 0 likes
  • 13253 Views
  • 1 replies
  • 0 likes

Spotify keeps crashing on my Note 2

When I try to open spotify on my note 2 a message pops up saying it has quit working...WTF

  • Casual Listener
  • When I try to open spotify on my note 2 a message pops up saying it has quit working...WTF
  • Daniel
  • Community Legend
  • 474 Views
  • 3 replies
  • 0 likes
  • 474 Views
  • 3 replies
  • 0 likes

Solved!! Show downloaded albums/tracks

gestion for Android version. I think that there should be an option to see only downloaded albums/tracks, because right now you have to search through all albums/tracks from your playlists. I am using Spotify as iPod when I'm outside and that would m...

  • Not applicable
  • gestion for Android version. I think that there should be an option to see only downloaded albums/tracks, because right now you have to search through all albums/tracks from your playlists. I am ...
  • EMoh02
  • Newbie
  • 4662 Views
  • 6 replies
  • 0 likes
  • 4662 Views
  • 6 replies
  • 0 likes

Horrible Glitchy Buzzes while streaming from Nexus 5 via headphone socket

Streaming music from Spotify on my Nexus 5 (fully up to date o/s and Spotify) via the headphone socket (into my HiFi amp) produces random glitchy / mobile-phone interference type noises every couple of minutes! It doesn't happen with downloaded track...

  • Casual Listener
  • Streaming music from Spotify on my Nexus 5 (fully up to date o/s and Spotify) via the headphone socket (into my HiFi amp) produces random glitchy / mobile-phone interference type noises every couple ...
  • SirSid
  • Music Fan
  • 621 Views
  • 8 replies
  • 1 likes
  • 621 Views
  • 8 replies
  • 1 likes

Please help me!!

1. Whenever I change the 'Surround Sound' in the Equalizer, the app becomes unresponsive then I have to force stop it in the App Manager. Then when I open it to play a song, there is no audio! 2. Whenever I browse for songs then tap on about 5 songs ...

  • Regular
  • 1. Whenever I change the 'Surround Sound' in the Equalizer, the app becomes unresponsive then I have to force stop it in the App Manager. Then when I open it to play a song, there is no audio! 2. Wh...
  • Daniel
  • Community Legend
  • 322 Views
  • 3 replies
  • 0 likes
  • 322 Views
  • 3 replies
  • 0 likes

Solved!! Spotify App on android tablet ERROR

I have a problem for more than two months ago, when the last 4 updates for android was released Spotify stopped working on my tablet and so far have not been able to fix it To be specific it is installed and when running it opens for one second and c...

  • Casual Listener
  • I have a problem for more than two months ago, when the last 4 updates for android was released Spotify stopped working on my tablet and so far have not been able to fix it To be specific it is i...
  • Samael_
  • Casual Listener
  • 1382 Views
  • 2 replies
  • 0 likes
  • Android
    App
    Error
    Fix
    google play
    Spotify
    tablet
  • 1382 Views
  • 2 replies
  • 0 likes

Tablet android - Only Shuffle Play

I have a Woopad705 tablet, on tablet and pc I choose the song to play but for some reason on my tablet spotify just let me do it on shuffle play. Someone can help me?

  • Newbie
  • I have a Woopad705 tablet, on tablet and pc I choose the song to play but for some reason on my tablet spotify just let me do it on shuffle play. Someone can help me?
  • Amarro
  • Community Legend
  • 983 Views
  • 6 replies
  • 0 likes
  • 983 Views
  • 6 replies
  • 0 likes

Spotify App won't play some Albums

I got Spotify yesterday. Every song in my ist does play, except for some of Metallicas Albums. Those are Death Magnetic, Kill'em'All, Ride The Lightning, Master of Puppets, Load, Reload and St. Anger. From those, only a few songs are playing. Orion a...

  • Newbie
  • I got Spotify yesterday.   Every song in my ist does play, except for some of Metallicas Albums. Those are Death Magnetic, Kill'em'All, Ride The Lightning, Master of Puppets, Load, Reload ...
  • Daniel
  • Community Legend
  • 573 Views
  • 2 replies
  • 0 likes
  • 573 Views
  • 2 replies
  • 0 likes

Random distortion / strange noises during playback

Hey, I am a premium user and I am having few playlists saved offline on my Nexus 4. My problem is that during the playback there is some kind of distortion / random noises / kinda scratch sounds over the tracks. I already had the data and app removed...

  • Casual Listener
  • Hey,   I am a premium user and I am having few playlists saved offline on my Nexus 4.   My problem is that during the playback there is some kind of distortion / random noises / kin...
  • andrescm90
  • Newbie
  • 9379 Views
  • 12 replies
  • 2 likes
  • 9379 Views
  • 12 replies
  • 2 likes

SD Card Completely Useless After Clearing Data + Cache

After using the clear data and log off button to make some space on my sdcard, the application froze and crashed. After that the sd card wouldn't let me delete/write anything to it. Later i found out that it somehow got mounted as read-only so i moun...

  • Newbie
  • After using the clear data and log off button to make some space on my sdcard, the application froze and crashed. After that the sd card wouldn't let me delete/write anything to it. Later i found out...
  • Daniel
  • Community Legend
  • 452 Views
  • 1 replies
  • 0 likes
  • 452 Views
  • 1 replies
  • 0 likes

Solved!! Your Music PC to Sony Xperia M2.

I have some music I want to listen to every now and then on my M2 device, how do I copy "Albums" list from PC to the phone?

  • Regular
  • I have some music I want to listen to every now and then on my M2 device, how do I copy "Albums" list from PC to the phone?
  • weavo
  • Regular
  • 700 Views
  • 2 replies
  • 0 likes
  • 700 Views
  • 2 replies
  • 0 likes

swapped phones

So i swapped my samsung galaxy s3 for a samsung galaxy s5. And when i want to acces my premium account it doesnt want to log me in and it just gives me a free account.

  • Newbie
  • So i swapped my samsung galaxy s3 for a samsung galaxy s5. And when i want to acces my premium account it doesnt want to log me in and it just gives me a free account.
  • Daniel
  • Community Legend
  • 777 Views
  • 1 replies
  • 0 likes
  • 777 Views
  • 1 replies
  • 0 likes

Solved!! offline sync has stopped cuz of limited memory

I have trouble getting my offline list download. I got a new Xperia z1 compact by warranty after an accident and then suddenly all my offline lists were heading towards the internal 16gb memory instead of my external 64gb as before. So I could just g...

  • Casual Listener
  • I have trouble getting my offline list download. I got a new Xperia z1 compact by warranty after an accident and then suddenly all my offline lists were heading towards the internal 16gb memory inste...
  • Daniel
  • Community Legend
  • 569 Views
  • 4 replies
  • 0 likes
  • 569 Views
  • 4 replies
  • 0 likes

Solved!! Unlimited

Hi, I have unlimited on my laptop and now using a tablet< i have adds. Why am I paying $6.99 month. Am I doing something wrong here?

  • Casual Listener
  • Hi, I have unlimited on my laptop and now using a tablet< i have adds.      Why am I paying $6.99 month.   Am I doing something wrong here?       &nb...
  • Daniel
  • Community Legend
  • 606 Views
  • 3 replies
  • 0 likes
  • 606 Views
  • 3 replies
  • 0 likes

no sd card

I recently got a new phone and I don't have an SD card and when I try and run spotify it says it can't because of this. I've reinstalled multiple times and even done a reset and it still doesn't work

  • Newbie
  • I recently got a new phone and I don't have an SD card and when I try and run spotify it says it can't because of this. I've reinstalled multiple times and even done a reset and it still doesn't work
  • Daniel
  • Community Legend
  • 1028 Views
  • 3 replies
  • 0 likes
  • 1028 Views
  • 3 replies
  • 0 likes

Respond to messages on mobile app?

Is it possible to respond to messages using the mobile app? I can respond when using my computer but see no option to reply on my mobile app. Any help would be much appreciated.

  • Casual Listener
  • Is it possible to respond to messages using the mobile app?  I can respond when using my computer but see no option to reply on my mobile app.   Any help would be much appreciated.
  • jmangel
  • Casual Listener
  • 7136 Views
  • 5 replies
  • 3 likes
  • 7136 Views
  • 5 replies
  • 3 likes

Track degradation or skipping when streming bluetooth to car

Hi All, often when i play music in my car (volvo V40) streaming it from Spotify through bluetooth the audio start skipping, i've tried a clean install of spotify, formatting the phone (HTC One M7),Changing ROM of the phone, changing the quality of th...

  • Casual Listener
  • Hi All,   often when i play music in my car (volvo V40) streaming it from Spotify through bluetooth the audio start skipping, i've tried a clean install of spotify, formatting the phone (HTC...
  • Daniel
  • Community Legend
  • 1294 Views
  • 5 replies
  • 0 likes
  • 1294 Views
  • 5 replies
  • 0 likes

Spotify asking "continue or..."

I have an Andoid minix neo X5 mini connected to my tv, with a mouse. I can direct that player which song to play with my Samsung Galaxy tab 3 tablet. Of course the tab3 can also play the music. However, playing on the tab3 takes precedence over the N...

  • Not applicable
  • I have an Andoid minix neo X5 mini connected to my tv, with a mouse. I can direct that player which song to play with my Samsung Galaxy tab 3 tablet. Of course the tab3 can also play the music. Howev...
  • Daniel
  • Community Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Spotify app won't play any music

Hi all This morning I went to play some music on my phone and basically it just isn't working. It showed the 'play' button (the circle with the arrow in) but the slider wasn't moving and there was no sound. I was able to move the slider further along...

  • Regular
  • Hi all   This morning I went to play some music on my phone and basically it just isn't working. It showed the 'play' button (the circle with the arrow in) but the slider wasn't moving and t...
  • lefrickster
  • Regular
  • 11055 Views
  • 7 replies
  • 1 likes
  • 11055 Views
  • 7 replies
  • 1 likes