Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375787 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Please add this feature. I dont want to cancel my subscription, but I do not want it to automatically renew.
Please add this feature. I dont want to cancel my subscription, but I do not want it to automatically renew.
Not applicable
1485 Views
2 replies
2 likes
Ok, I'm a noob here and I've searched quite a bit, still not finding anything about this even though I'm pretty sure I've gotten as far as I have thanks to this board. I can get my EQ settings perfect using Spotify on my GS6 (takes me to my phone's n...
Ok, I'm a noob here and I've searched quite a bit, still not finding anything about this even though I'm pretty sure I've gotten as far as I have thanks to this board. I can get my EQ settings ...
Regular
10558 Views
5 replies
0 likes
I was using Spotify on my Windows PC and I noticed I had two Starred playlists for some reason. One acted as a normal Starred album and one as a normal user-created playlist in a reversed song order. So I deleted the other playlist but now I don't se...
I was using Spotify on my Windows PC and I noticed I had two Starred playlists for some reason. One acted as a normal Starred album and one as a normal user-created playlist in a reversed song order....
329 Views
0 replies
0 likes
Hi,I have spotify app on my nexus 4 lollipop and I have a good connection speed .. 20 Mbps and ping around 40.But playback is very very slow, as if connection speed is low.I called my ISP many times, thinking that there's a problem with connection sp...
Hi, I have spotify app on my nexus 4 lollipop and I have a good connection speed .. 20 Mbps and ping around 40. But playback is very very slow, as if connection speed is low. I called my ISP m...
Newbie
1683 Views
11 replies
0 likes
I want to buy premium and when entering data give below and tell me that I need to activate javascript to continue the flow of buying someone can help ?
I want to buy premium and when entering data give below and tell me that I need to activate javascript to continue the flow of buying someone can help ?
384 Views
0 replies
0 likes
Hi,I am getting the you appear to be loging in from a different country when trying to sign in through my Facebook account.I have not used spotify or Facebook for some months but have been living in the same country since last using spotify. I did lo...
Hi, I am getting the you appear to be loging in from a different country when trying to sign in through my Facebook account. I have not used spotify or Facebook for some months but have been living...
Casual Listener
392 Views
1 replies
0 likes
I tried everything like other posters but to no avail .. Ther ewas a fix for moto x pure .. But it only works on one phone i have ..and its not really a solution ...64gb empty card .fresh installs chosonf extreme quality .. Nothing worked .. Not only...
I tried everything like other posters but to no avail .. Ther ewas a fix for moto x pure .. But it only works on one phone i have ..and its not really a solution ...64gb empty card .fresh installs ch...
220 Views
0 replies
0 likes
Realiza mi pago para premiun de $99.00 por un mes y me sigue apareciendo la version gratis
Realiza mi pago para premiun de $99.00 por un mes y me sigue apareciendo la version gratis
308 Views
0 replies
0 likes
Cleared Cache. Go to my music and everything is still there. How do i truly delete music?! I want to all of it gone. Its becoming a mess and I want to start from scratch.
Cleared Cache. Go to my music and everything is still there. How do i truly delete music?! I want to all of it gone. Its becoming a mess and I want to start from scratch.
Not applicable
399 Views
3 replies
0 likes
No me deja seguir descargando música porque dice que me queda poco espacio en la memoria del teléfono, quisiera saber donde queda guardada la música como para que me ocupe la memoria del celular??
No me deja seguir descargando música porque dice que me queda poco espacio en la memoria del teléfono, quisiera saber donde queda guardada la música como para que me ocupe la memoria del celular??
257 Views
0 replies
0 likes
I had spotify for a year, could not pay so stopped and now I want it back, went to get premium for the student price and was charged TWICE AND STILL DONT HAVE PREMIUM!! WHAT DO I NEED TO DO TO GET REFUND AND GET PREMIUM?!
I had spotify for a year, could not pay so stopped and now I want it back, went to get premium for the student price and was charged TWICE AND STILL DONT HAVE PREMIUM!! WHAT DO I NEED TO DO TO GET RE...
229 Views
0 replies
0 likes
I've just tried coming back to Spotify because I've almost had it with my other music apps with things like random songs missing from albums or taking music away from the catalog. When I log in on the web app I can see a library full or artists that ...
I've just tried coming back to Spotify because I've almost had it with my other music apps with things like random songs missing from albums or taking music away from the catalog. When I log in on th...
245 Views
0 replies
0 likes
Whenever I ask Google to play a certain album, it initially tries to play the top songs of the album. I think it would be better to play it in order based on this command, as I would assume this would be the intent of most people. Or maybe it's just ...
Whenever I ask Google to play a certain album, it initially tries to play the top songs of the album. I think it would be better to play it in order based on this command, as I would assume this woul...
Newbie
962 Views
1 replies
4 likes
Hi guys, I have Spotify premimum on my iPod and Samsung S6 edge. I use my iPod on the bus etc so I need it to download songs/playlists for offline use. I only want to use spotify on my phone for when I'm within wifi range and don't have my iPod with ...
Hi guys, I have Spotify premimum on my iPod and Samsung S6 edge. I use my iPod on the bus etc so I need it to download songs/playlists for offline use. I only want to use spotify on my phone...
589 Views
0 replies
0 likes
I got logged out of my Spotify & had to log back in, I don't remember my username or my password so this is a problem. & I didn't use my regular email to make this account. I paid for Spotify so how can I cancel it?
I got logged out of my Spotify & had to log back in, I don't remember my username or my password so this is a problem. & I didn't use my regular email to make this account. I paid for Spotify...
259 Views
0 replies
0 likes
Hello guys I start music on my pc and then I open spotify app on my note 3 android 5.0 to control music or volume but it crashes and it can't recover it self . I had to force close on task messenger and run it again and some times I do that for 3 tim...
Hello guys I start music on my pc and then I open spotify app on my note 3 android 5.0 to control music or volume but it crashes and it can't recover it self . I had to force close on task m...
Regular
1297 Views
14 replies
0 likes
I had this issue about a month ago and then it stopped. Spotify seems to randomly delete the music I've downloaded onto my phone. I've done everything short of a full factory reset of my phone. I've cleared off the music and redownloaded it, reinstal...
I had this issue about a month ago and then it stopped. Spotify seems to randomly delete the music I've downloaded onto my phone. I've done everything short of a full factory reset of my phone. I've ...
400 Views
0 replies
0 likes
The app loads into the new feature "running" window, then when I tap done or wait about 5 seconds the app crashes. I've tried downloading the newest beta and reinstalling the app multiple times with 2 different facebook accounts and nothing works, I ...
The app loads into the new feature "running" window, then when I tap done or wait about 5 seconds the app crashes. I've tried downloading the newest beta and reinstalling the app multiple times with ...
Casual Listener
903 Views
4 replies
0 likes
Hello,How do I recover my playlists since I lost my cell phone and they were all loaded to the cell under my Spotify account, how do I recover them online?
Hello, How do I recover my playlists since I lost my cell phone and they were all loaded to the cell under my Spotify account, how do I recover them online?
Community Legend
356 Views
1 replies
0 likes
I added my wife to my family plan but we cannot listen to different play lists at the same time on separate devices...she listens at work and I listen at home. I would like to resolve this. Please respond by e-mail or text. Thank you
I added my wife to my family plan but we cannot listen to different play lists at the same time on separate devices...she listens at work and I listen at home. I would like to resolve this. Please re...
377 Views
0 replies
0 likes
