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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1110 Views
  • 0 replies
  • 4 likes

Spotify doesn't remember my sessions

I listen on my phone at work with admittedly bad Wi-Fi signal, if I play Spotify, leave, and come back, it acts like I didn't do my last session. It plays the exact same songs in the exact same order and doesn't have any of the thumbs up or down I di...

  • Newbie
  • I listen on my phone at work with admittedly bad Wi-Fi signal, if I play Spotify, leave, and come back, it acts like I didn't do my last session. It plays the exact same songs in the exact same order...
  • 559 Views
  • 0 replies
  • 1 likes
  • 559 Views
  • 0 replies
  • 1 likes

spotify keeps undownloading playlists

I have had my Samsung galaxy s4 for 18 months & my spotify premium has had no issues but for the last 5 wks or so it keeps on undownloading my offline playlists on a daily basis. Also keeps asking me to log back in. What is causing this & what can I ...

  • Newbie
  • I have had my Samsung galaxy s4 for 18 months & my spotify premium has had no issues but for the last 5 wks or so it keeps on undownloading my offline playlists on a daily basis. Also keeps as...
  • ellis000
  • Newbie
  • 2700 Views
  • 2 replies
  • 0 likes
  • 2700 Views
  • 2 replies
  • 0 likes

charged for premium but I don't have it

I was charged for premium and it does not work on my Spotify account.

  • Newbie
  • I was charged for premium and it does not work on my Spotify account.
  • Nico
  • Community Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Spotify offline mode

Hello, since Thursday my spotify goes in offline mode just a few seconds after I start the app. This happens on my Android Smartphone (HTC One Mini 2) and my iPad mini 3. It happens in 4G and WiFi. All my downloaded songs are deleted and I can't stre...

  • Newbie
  • Hello,   since Thursday my spotify goes in offline mode just a few seconds after I start the app. This happens on my Android Smartphone (HTC One Mini 2) and my iPad mini 3. It happens in 4G an...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Playing is not all available when away from wifi

I was under the impression that having Spotify premium entitled you to music when away from wifi and no data. My playlist is only playing 5 out of 20 songs saved the others are being shaded out on the list when away. When I am home it plays them all ...

  • Casual Listener
  • I was under the impression that having Spotify premium entitled you to music when away from wifi and no data. My playlist is only playing 5 out of 20 songs saved the others are being shaded out on th...
  • jean3601
  • Community Legend
  • 519 Views
  • 6 replies
  • 0 likes
  • 519 Views
  • 6 replies
  • 0 likes

Can't choose any song on ASUS tablet

Since 3 recent updates (4.1, 4.2 and 4.3), I can not freely choose songs in the playlists or album anymore. If I downgrade to version 4.0, I still choose and play songs normally. I'm using ASUS Memo pad HD7 Tablet with Spotify free account.

  • Casual Listener
  • Since 3 recent updates (4.1, 4.2 and 4.3), I can not freely choose songs in the playlists or album anymore. If I downgrade to version 4.0, I still choose and play songs normally. I'm using ASUS Memo ...
  • sffkdsa89
  • Music Fan
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Language issues

Hi, I've been using the mobile app free for quite some time and am thinking about getting premium. However whenever I click on the get premium link in-app it takes me to the page but it is in Italian rather than English. I went on holiday to Italy in...

  • Newbie
  • Hi, I've been using the mobile app free for quite some time and am thinking about getting premium. However whenever I click on the get premium link in-app it takes me to the page but it is in Italian...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

How to show all "downloaded" songs?

If I have some songs downloaded for offline play from various playlists, is there a list where I can view all songs I've downloaded? Thank you.

  • Newbie
  • If I have some songs downloaded for offline play from various playlists, is there a list where I can view all songs I've downloaded? Thank you.
  • 301 Views
  • 0 replies
  • 1 likes
  • 301 Views
  • 0 replies
  • 1 likes

finding a song

Hello there. Really need help! Looking for "Jon Bellion- Woke the f**k up" but it's not showing. His other songs do but not that one. Someone I met in the states said they found the same song straight away but my searches have come up empty! Please h...

  • Casual Listener
  • Hello there. Really need help! Looking for "Jon Bellion- Woke the f**k up" but it's not showing. His other songs do but not that one. Someone I met in the states said they found the same song straigh...
  • jonasherdegen
  • Community Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Save data on sd card with Honor 6

Hi,I have a new Honor 6 phone and a Spotify Premium account. I try to setting spotify for downloading playlist on external sd card but the option "clear cache and all data" not work on my phone and my phone memory is full with 6 album.I hope that you...

  • Casual Listener
  • Hi, I have a new Honor 6 phone and a Spotify Premium account. I try to setting spotify for downloading playlist on external sd card but the option "clear cache and all data" not work on my phone and...
  • Jon_UK
  • Roadie
  • 842 Views
  • 3 replies
  • 1 likes
  • external
    Honor 6
    sd card
  • 842 Views
  • 3 replies
  • 1 likes

Ajuda com APP para Android!

Desculpem por estar postando em portugês aqui, mas gostaria que alguém me tirasse uma dúvida! Eu estou prestes a sair do iOS e voltar para o Amdroid, uma vez que após atualizar para a versão 9 minhas experiências foram ruins... Minha pergunta é sobre...

  • Music Fan
  •   Desculpem por estar postando em portugês aqui, mas gostaria que alguém me tirasse uma dúvida!   Eu estou prestes a sair do iOS e voltar para o Amdroid, uma vez que após atualizar para ...
  • 303 Views
  • 0 replies
  • 0 likes
  • 303 Views
  • 0 replies
  • 0 likes

Save data on sd card with Honor 6

Hi,I have a new Honor 6 phone and a Spotify Premium account. I try to setting spotify for downloading playlist on external sd card but the option "clear cache and all data" not work on my phone and my phone memory is full with 6 album.I hope that you...

  • Casual Listener
  • Hi, I have a new Honor 6 phone and a Spotify Premium account. I try to setting spotify for downloading playlist on external sd card but the option "clear cache and all data" not work on my phone and...
  • 332 Views
  • 0 replies
  • 0 likes
  • 332 Views
  • 0 replies
  • 0 likes

Solved!! Not able to sync android

Hello, i´m a premium member and are unable to synch my playlists on my android device. Both my phone and my pc are connected to the same Wifi network, i have the latest version of the app and got everything connected properly. Yet my phone won´t show...

  • Casual Listener
  • Hello,   i´m a premium member and are unable to synch my playlists on my android device. Both my phone and my pc are connected to the same Wifi network, i have the latest version of the app ...
  • ziGno
  • Newbie
  • 12061 Views
  • 26 replies
  • 0 likes
  • 12061 Views
  • 26 replies
  • 0 likes

Duda de playlist offline

Que tal, tengo spotify premium, realice un par de playlist offline en mi computadora, pero al momento que las quise escuchar en mi celular no están disponibles, MI DUDA es necesario que también las descargue en mi celular?

  • Casual Listener
  • Que tal, tengo spotify premium, realice un par de playlist offline en mi computadora, pero al momento que las quise escuchar en mi celular no están disponibles, MI DUDA es necesario que también las d...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Spotify won't open on my Samsung S5

Hi, I am a paying customer with Spotify premium however when I try and open it, it crashes straight away. I have tried deleting it and reinstalling but that doesn't work. I've cleared all the data in my settings and deleted lots of apps to make sure ...

  • Newbie
  • Hi, I am a paying customer with Spotify premium however when I try and open it, it crashes straight away. I have tried deleting it and reinstalling but that doesn't work. I've cleared all the data in...
  • Nakitakopp
  • Regular
  • 1537 Views
  • 12 replies
  • 0 likes
  • Crash
    Samsung S5
  • 1537 Views
  • 12 replies
  • 0 likes

No se activó Premium

Ayer hace 24 horas exactamente fui al oxxo a activar la suscripción para la promo de tres mese pero hasta ahorita sigo con la versión Free y no es problema del celular por que en la pc también me aparece así, alguien sabe que se puede hacer aquí? Ya ...

  • Newbie
  • Ayer hace 24 horas exactamente fui al oxxo a activar la suscripción para la promo de tres mese pero hasta ahorita sigo con la versión Free y no es problema del celular por que en la pc también me apa...
  • 236 Views
  • 0 replies
  • 2 likes
  • Premium
  • 236 Views
  • 0 replies
  • 2 likes

Offline Music disappeard after Spotify upgrade

So I got a new update / version of Spotify Premium and now all albums which I downloaded for offline listening need to be downloaded again... ????? Why is that - this is so kicking-the-user-in-his-butt-and-spit-him-in-the-face kind of functionality

  • Newbie
  • So I got a new update / version of Spotify Premium and now all albums which I downloaded for offline listening need to be downloaded again... ????? Why is that - this is so kicking-the-user-in-his-bu...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

Note 5 - Available offline sync kills WiFi connection

So I just got a Galaxy Note 5. I've noticed that if I'm on wifi and I try to sync any of my playlists to be available offline, it kills the wifi connection for the entire phone until I toggle wifi off and on. I can sync over mobile data, but that tak...

  • Newbie
  • So I just got a Galaxy Note 5. I've noticed that if I'm on wifi and I try to sync any of my playlists to be available offline, it kills the wifi connection for the entire phone until I toggle wifi of...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Crash and chaehed twice

I was signing up for student premuim when it crashed and charged me twice and I still am not on premium.

  • Newbie
  • I was signing up for student premuim when it crashed and charged me twice and I still am not on premium.
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Skipping a song on a playlist or album while shuffle is on shuffles all the songs again.

As the title says, when I'm listening to anything on shuffle, if I skip a song, the entire order of songs is shuffled again. This happens anytime I skip while shuffle is on. I want it to shuffle the playlist once, and then if I skip a song, just cont...

  • Newbie
  • As the title says, when I'm listening to anything on shuffle, if I skip a song, the entire order of songs is shuffled again. This happens anytime I skip while shuffle is on. I want it to shuffle the ...
  • djmikeystrange
  • Roadie
  • 610 Views
  • 1 replies
  • 0 likes
  • 610 Views
  • 1 replies
  • 0 likes