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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 842922 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 842922 Views
  • 11 replies
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14370 Views
  • 1 replies
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  • 14370 Views
  • 1 replies
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Samsnung Shape speakers (WAM 751) and Hub (WAM 250) can't play spotify only plays on the phone

hi, I have 2 Samsung WAM751 M7 speakers and a hut WAm250. I am able to play tuneIn radio, amazon music, music from my phone via the speakers, however, Spotify plays only on the phone, not thru speakers. Talked to sAmsung, and they tell me it is Spoti...

  • Newbie
  • hi, I have 2 Samsung WAM751 M7 speakers and a hut WAm250.  I am able to play tuneIn radio, amazon music,  music from my phone via the speakers, however, Spotify plays only on the phone,...
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  • 276 Views
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Skipping to next song causes volume to go to 100%

Hi guys. I completed one month free trial and this is the only deal-breaker to cause me to not go premium. And it's a big problem that makes it unusable. The problem is: when using the Android app, skipping a song caused the volume to go 100% every t...

  • Newbie
  • Hi guys. I completed one month free trial and this is the only deal-breaker to cause me to not go premium. And it's a big problem that makes it unusable.   The problem is: when using the And...
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  • 234 Views
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Songs pause after being played

Greetings everyone. I have a problem with my playlists and songs in these lists. On the 2/11 my phone updated Spotify without problem. But right after the update, there has been an issue I couldn't fix it. Randomly pauses the songs after they have be...

  • Regular
  • Greetings everyone.   I have a problem with my playlists and songs in these lists. On the 2/11 my phone updated Spotify without problem. But right after the update, there has been an issue I...
  • Lazalit
  • Regular
  • 2986 Views
  • 11 replies
  • 2 likes
  • Android 4.4.4
    Crossfade
    Issues
    pauses
    Playlist
    songs
    Spotify
  • 2986 Views
  • 11 replies
  • 2 likes

Spotify cache takes up to 17.6 GB on SD card - even after deleting it in the application itself...

Hi, I am wondering how I can delete the Spotify cache memory, which takes up 17.6 GB on my SD card on my Android phone. Using the 'delete cache' button in Settings in the Spofity app obviously does not work. My attempt to manually delete this folder ...

  • Casual Listener
  • Hi, I am wondering how I can delete the Spotify cache memory, which takes up 17.6 GB on my SD card on my Android phone.   Using the 'delete cache' button in Settings in the Spofity app obvio...
  • boowy
  • Casual Listener
  • 15893 Views
  • 4 replies
  • 6 likes
  • 15893 Views
  • 4 replies
  • 6 likes

(Ayuda) Spotfy no me cambia de cancion

Bueno el problema es que en mi propia Playlist no me cambia de cancion solo osea termina la cancion y no cambia a la siguiente en el celular(Moto G2) y en la compu si AYUDA PORFA!

  • Casual Listener
  • Bueno el problema es que en mi propia Playlist no me cambia de cancion solo osea termina la cancion y no cambia a la siguiente en el celular(Moto G2) y en la compu si AYUDA PORFA!
  • OviiiOne
  • Community Legend
  • 1049 Views
  • 5 replies
  • 0 likes
  • 1049 Views
  • 5 replies
  • 0 likes

Solved!! Lockscreen background (album cover) keeps after closing Spotify app

Hi I'm experiencing this "bug" since I updated my Nexus 5 to Lollipop: I'm in offline mode and after stopping music, background in lockscreen doesn't revert to system defined. I tried with "x" button in lockscreen, stop button on Spotify app, closing...

  • Casual Listener
  • Hi   I'm experiencing this "bug" since I updated my Nexus 5 to Lollipop: I'm in offline mode and after stopping music, background in lockscreen doesn't revert to system defined. I tried with...
  • abaymajr
  • Regular
  • 2653 Views
  • 5 replies
  • 0 likes
  • 2653 Views
  • 5 replies
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Zwischenspeichern

Guten Abend, Ich habe eine Frage bezüglich des Zwischenspeichern. Ich habe meine Spotify Listen runter geladen (android handy). Jetzt existiert der Spotify Ordner auf meinem Handy. Wenn ich diesen beispielsweise auf einen USB stick ziehe und mein Han...

  • Newbie
  • Guten Abend, Ich habe eine Frage bezüglich des Zwischenspeichern. Ich habe meine Spotify Listen runter geladen (android handy). Jetzt existiert der Spotify Ordner auf meinem Handy. Wenn ich diese...
  • 108 Views
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  • 108 Views
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Problem adding songs to playlist/current queue via Spotify Connect

Hi everyone, Just a question about adding songs to playlists and the current queue via Spotify Connect. I have an Android tablet and smartphone, and was playing one of my playlists, but wanted to search for another band to add to the list, and play a...

  • Newbie
  • Hi everyone,   Just a question about adding songs to playlists and the current queue via Spotify Connect. I have an Android tablet and smartphone, and was playing one of my playlists, but wa...
  • 357 Views
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  • 357 Views
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want Sync "Starred" on new phone, when finished goes back to 0%

Hey Guys. I have a new phone and i installed spotifiy. so now i want to download my Starred songs to hear it offline (about 800) - it starts downloading, but when its finished downloading = it is like it has never started. no songs are available offl...

  • Casual Listener
  • Hey Guys. I have a new phone and i installed spotifiy. so now i want to download my Starred songs to hear it offline (about 800) - it starts downloading, but when its finished downloading = it is...
  • 314 Views
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  • Offline Access
    offline mode
    Playlist
    Playlist download problem
  • 314 Views
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Stuttering playback

I have a new OnePlus One and I just got premium spotify and it stutters through out the song even at normal quality. Even over LTE!! This problem needs to be fixed immediately. I need help or I'm canceling. This is ridiculousness!

  • Newbie
  • I have a new OnePlus One and I just got premium spotify and it stutters through out the song even at normal quality. Even over LTE!! This problem needs to be fixed immediately. I need help or I'm can...
  • oscarpetrelli
  • Newbie
  • 492 Views
  • 2 replies
  • 0 likes
  • 492 Views
  • 2 replies
  • 0 likes

Spotify trying to post to Facebook every 5 seconds

Since a week or so Spotify is trying to post to facebook all the time. Happens every 5 sec. I login via spotify user account, not via facebook. Spotify also forces the option to post to facebook on. I cannot disable it. This makes the software totall...

  • Casual Listener
  • Since a week or so Spotify is trying to post to facebook all the time. Happens every 5 sec. I login via spotify user account, not via facebook. Spotify also forces the option to post to facebook on. ...
  • Picofiino
  • Casual Listener
  • 305 Views
  • 2 replies
  • 0 likes
  • 305 Views
  • 2 replies
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why is the equalizer in a deep menue

why is the equalizer in android in the menue and not directly over the player controlled?

  • Newbie
  • why is the equalizer in android in the menue and not directly over the player controlled?
  • 190 Views
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  • 190 Views
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Bug: Top result ((+)) sign doesn't allow to create new radio

Sorry to post a bug in the ideas, I looked for 10' how to post a bug and couldn't find it, this is ridiculous. Here is how to reproduce the bug in the Android app: - Click Radios - Click ((+)) to create a new radio - Search for a song, for example St...

  • Roadie
  • Sorry to post a bug in the ideas, I looked for 10' how to post a bug and couldn't find it, this is ridiculous.   Here is how to reproduce the bug in the Android app:   - Click ...
  • Dude1
  • Roadie
  • 571 Views
  • 6 replies
  • 0 likes
  • plus sign
    Radio
    top result
  • 571 Views
  • 6 replies
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Solved!! Misleading translation - pt-BR - under Settings

GuysThe option to turn on/off the download over mobile network is really not clear in portuguese.. It says "sincronizar pelo celular" (sync for cellphone/smartphone). It doesn't mean what it should, it should be something like "sincronizar pela rede ...

  • Newbie
  • Guys The option to turn on/off the download over mobile network is really not clear in portuguese.. It says "sincronizar pelo celular" (sync for cellphone/smartphone). It doesn't mean what it shou...
  • MattSuda
  • Spotify Star
  • 397 Views
  • 1 replies
  • 0 likes
  • Android
    settings
  • 397 Views
  • 1 replies
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[Android] Tracks repeated in play queue if using shuffle and a filter

Hello, I've noticed weird behavior of shuffle when you're playing selection of tracks from playlist. Here's how to reproduce it: - select random playlist - 'scroll' up to see the 'Filter' bar - enter some filtering criteria - select 'Shuffle play' - ...

  • Music Fan
  • Hello, I've noticed weird behavior of shuffle when you're playing selection of tracks from playlist. Here's how to reproduce it: - select random playlist - 'scroll' up to see the 'Filter' ...
  • petercmuc
  • Casual Listener
  • 1610 Views
  • 7 replies
  • 0 likes
  • Android
    Shuffle in playlists
  • 1610 Views
  • 7 replies
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spotify does not see offline music on sdcard after reset

I have 2.5 GB of offline music on my sdcard. I had to do a factory reset and spotify does not see this music after I resintalled it? Any chance of getting spotify to relocate it? thanks

  • Casual Listener
  • I have 2.5 GB of offline music on my sdcard.  I had to do a factory reset and spotify does not see this music after I resintalled it?  Any chance of getting spotify to relocate it?  ...
  • thord
  • Casual Listener
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Still not able to get album art on local files

I have searched and read a lot of articles on the community that are about this problem, but no one has been able to provide me with a fix yet. When I import a song to my spotify on my PC and sync it to my HTC One M8, or any other device I own, the a...

  • Music Fan
  • I have searched and read a lot of articles on the community that are about this problem, but no one has been able to provide me with a fix yet. When I import a song to my spotify on my PC and sync it...
  • 311 Views
  • 0 replies
  • 1 likes
  • 311 Views
  • 0 replies
  • 1 likes

Adding songs to current queue doesn't play on controlled device.

i have an android pad that i connect to my stereo via the headphone jack. i start the music then go into a different room and control with my android phone. if i change playlists, the music changes as expected. However, when I want to insert a song i...

  • Newbie
  • i have an android pad that i connect to my stereo via the headphone jack.  i start the music then go into a different room and control with my android phone.  if i change playlists, the mus...
  • Flixx
  • Community Legend
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Blue tooth connectivity - failed

Hi, I'd be grateful for some help re a problem. I am a user of spotify, currently still have it playing on my mac (no problem). However, I have been using it via bluetooth (logitech audio adapter) through a hifi into speakers without any problems unt...

  • Newbie
  • Hi, I'd be grateful for some help re a problem.  I am a user of spotify, currently still have it playing on my mac (no problem).  However, I have been using it via bluetooth (logitech audio...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

Solved!! playlist created doesn't appear on the other device

Hey everbody! Got a samsung galaxy s4 mini and a samsung galaxy tab 4 8.0. Same Account (connected via Facebook), same spotify versions, tried emptying the cache, logging off and on again, nothing seems to help. The problem is whenever I create a pla...

  • Newbie
  • Hey everbody!   Got a samsung galaxy s4 mini and a samsung galaxy tab 4 8.0. Same Account (connected via Facebook), same spotify versions, tried emptying the cache, logging off and on agai...
  • Mesa_03
  • Casual Listener
  • 573 Views
  • 3 replies
  • 0 likes
  • 573 Views
  • 3 replies
  • 0 likes