Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
107775 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
217983 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
572495 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
471564 Views
577 replies
40 likes
I have been using spotify for probably half a year now, in that time I have had 2 Phones, a Galaxy s5 then a Sony Xperia Z5 Premium. Occasionally my phone will go unresponsive, screen wont turn on with any buttons, happening on both my phones, I have...
I have been using spotify for probably half a year now, in that time I have had 2 Phones, a Galaxy s5 then a Sony Xperia Z5 Premium. Occasionally my phone will go unresponsive, screen wont t...
Music Fan
756 Views
1 replies
0 likes
Hi, I've been listening to Spotify for about 6 months, and love it! Found a bug today and wanted to bring it to your attention:When using the search function, I decided to use voice for the song I wanted. When I selected the song, it kept stopping, l...
Hi, I've been listening to Spotify for about 6 months, and love it! Found a bug today and wanted to bring it to your attention: When using the search function, I decided to use voice for the song ...
521 Views
0 replies
0 likes
Estoy ligado a facebookComo borró datos para asociar facebook a otra cuenta si no me deja entrar a la cuenta de Spotify??
Estoy ligado a facebook Como borró datos para asociar facebook a otra cuenta si no me deja entrar a la cuenta de Spotify??
488 Views
0 replies
0 likes
I can't install the Spotify App on my Wiko Lenny Android smartphone Android Verson 4.4.2. I try since three days via Google play Store and it doesn't work. What can be wrong?? I joined spotify premium family three days ago.Thank you for hints!
I can't install the Spotify App on my Wiko Lenny Android smartphone Android Verson 4.4.2. I try since three days via Google play Store and it doesn't work. What can be wrong?? I joined spotify premiu...
576 Views
0 replies
0 likes
Como cancelo mi suscripcion
Como cancelo mi suscripcion
Not applicable
746 Views
2 replies
0 likes
Hi, I have a Sony Z5 Compact and have Spotify Premium but I can't find "Running" function. It is really annoying due it is a great function. Does anyone know if the function is available on Sony Z5 series? Have read that the function doesn't support ...
Hi, I have a Sony Z5 Compact and have Spotify Premium but I can't find "Running" function. It is really annoying due it is a great function. Does anyone know if the function is available on ...
Regular
768 Views
2 replies
0 likes
Spotify continues to play but nothing comes out of the phone or speaker. I know the speaker itself is fine because it never cuts off during google play use. Ver 4.4.0.1008
Spotify continues to play but nothing comes out of the phone or speaker. I know the speaker itself is fine because it never cuts off during google play use. Ver 4.4.0.1008
385 Views
0 replies
1 likes
Since the last "update" spotify hasn't been working on my phone. I log in and try to download my music and listen to music but when ever I move around the folders, the app glitches out and it semi restarts jumping through the log in screen again and ...
Since the last "update" spotify hasn't been working on my phone. I log in and try to download my music and listen to music but when ever I move around the folders, the app glitches out and it s...
Newbie
1572 Views
8 replies
2 likes
When I first received my car I could use the voice recognition to play a song, however, currently if I tried to it comes back with "Spotify doesn't seem to be working at the moment". Songs will play if I manually play them. Any fixes?
When I first received my car I could use the voice recognition to play a song, however, currently if I tried to it comes back with "Spotify doesn't seem to be working at the moment". Songs will play ...
639 Views
0 replies
0 likes
I have troed to get premium twice but i couldnt because i ised my card on my friends account, and it still charges me every time i enter my card information. I would like to know how to A. Get my money back and B. How to get premium.Thank you
I have troed to get premium twice but i couldnt because i ised my card on my friends account, and it still charges me every time i enter my card information. I would like to know how to A. Get my mon...
Newbie
583 Views
1 replies
0 likes
Quick question. When you make an album offline (or 'download' it for offline use), how much mobile data does this use?
Quick question. When you make an album offline (or 'download' it for offline use), how much mobile data does this use?
295 Views
0 replies
0 likes
I tried moving a song and it got a weird graphical error where the two songs merged and then the app froze up and restarted I think. Afterwards I was able to move a song on the list but when I did that it deleted all the songs in my queue that were l...
I tried moving a song and it got a weird graphical error where the two songs merged and then the app froze up and restarted I think. Afterwards I was able to move a song on the list but when I did th...
335 Views
0 replies
0 likes
Hi,I'm currently streaming the EDM radio and find its playing the same 20 - 30 songs all the time regardless of if I downvote or like them. Does anyone know if theres a solution for this ? Also when does the EDM playlists get new songs ?
Hi, I'm currently streaming the EDM radio and find its playing the same 20 - 30 songs all the time regardless of if I downvote or like them. Does anyone know if theres a solution for this...
274 Views
0 replies
0 likes
Hello! A couple of days ago my playlists emptied on my phone, so I reinstalled the Spotify app. Then, as usual, I would open a playlist and click "Download", only to see the message that non-premium users can only download local files onto the phone....
Hello! A couple of days ago my playlists emptied on my phone, so I reinstalled the Spotify app. Then, as usual, I would open a playlist and click "Download", only to see the message that...
Newbie
7018 Views
12 replies
1 likes
Me quedo con saldo retenido, ¿alguien sabe a donde puedo llamar para que se cobren y me den servicio premium?
Me quedo con saldo retenido, ¿alguien sabe a donde puedo llamar para que se cobren y me den servicio premium?
469 Views
0 replies
0 likes
contrate la cuenta premium y sigo siendo free. ya reinicie la aplicación borre las caches . lo desinstale y lo volvi a instalar y nada sigo igual lo peor es que en mi resumen llega el descuento me gustaria poder disfrutar lo que compre
contrate la cuenta premium y sigo siendo free. ya reinicie la aplicación borre las caches . lo desinstale y lo volvi a instalar y nada sigo igual lo peor es que en mi resumen llega el descuento me gu...
Casual Listener
570 Views
1 replies
0 likes
Hello, I have problems with the equalizer function. If this function is activated, when I push the play/pause button, the sound increases itself automatically by a few milliseconds. Some times the filters dont work after a restart of the equalizer fu...
Hello, I have problems with the equalizer function. If this function is activated, when I push the play/pause button, the sound increases itself automatically by a few milliseconds. Some times the fi...
Casual Listener
796 Views
2 replies
0 likes
Hi, I'm having a weird problem with spotify. Yes, I am a paying premium user. So, on my Nexus 4 I will choose a track to play and it will play and them suddenly it will skip a few seconds around (forward or back), then it will just skip to the next t...
Hi, I'm having a weird problem with spotify. Yes, I am a paying premium user. So, on my Nexus 4 I will choose a track to play and it will play and them suddenly it will skip a few seconds around (f...
Newbie
3477 Views
8 replies
3 likes
When I start a list and connect to chromecast audio it will only play the songs that were in the list when I made the connection. I cannot add tracks of change the order. The chromecast will still play them as the list was before. I want to add track...
When I start a list and connect to chromecast audio it will only play the songs that were in the list when I made the connection. I cannot add tracks of change the order. The chromecast will still pl...
444 Views
0 replies
0 likes
I am not able to use my premium version.When I open spotify app in my Nexus 6p it shows your trial version of 7 days has ended.When I open my fido account subscription of fido it shows me that my premium version will be expiring on 22nd Dec,2017.What...
I am not able to use my premium version.When I open spotify app in my Nexus 6p it shows your trial version of 7 days has ended.When I open my fido account subscription of fido it shows me that my pre...
340 Views
0 replies
0 likes
