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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6880 Views

0 replies

7 likes

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Song changing when I press the power button on my phone

Okay so I noticed that when I'm listening to music and I'm on the screen with my playlist and then press the power button to turn off the screen, the song will change. And this doesn't happen every single time, it's random. It also happens sometimes ...

Casual Listener

  Okay so I noticed that when I'm listening to music and I'm on the screen with my playlist and then press the power button to turn off the screen, the song will change. And this doesn't ...

Daniel

Community Legend

2126 Views

3 replies

1 likes

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Solved!! Interruption between Android an car-audiasystem via bluetooth

Hello,when I am heraring offline from my smartphone - connecting via bluetooth to my audio-car system, there are always short interuptions.I don't know why. The bluetooth works correctly when I am listening from smartphone to car-audio via bluethoots...

Casual Listener

Hello, when I am heraring offline from my smartphone - connecting via bluetooth to my audio-car system, there are always short interuptions. I don't know why. The bluetooth works correctly when I a...

wilfriedpolin

Casual Listener

1029 Views

2 replies

0 likes

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Solved!! (Solved) Screen Wake When Skipping Songs

I'm trying to figure out if this is a "feature" or not as I can't find any info on this. When I'm connected via Bluetooth and skip a song with the steering wheel controls it wakes the screen which causes increased battery drain. On Pandora the screen...

Regular

I'm trying to figure out if this is a "feature" or not as I can't find any info on this. When I'm connected via Bluetooth and skip a song with the steering wheel controls it wakes the screen which ca...

tckssjmy

Regular

5829 Views

7 replies

0 likes

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Solved!! Log in from an other country

I'm on a holiday in Thailand for 3 months and I had no problems at all, untill the spotify app updated e few days ago. Since I can't log in because I'm not in my home country Belgium. I tried to change my country in account settings, but the only opt...

Casual Listener

I'm on a holiday in Thailand for 3 months and I had no problems at all, untill the spotify app updated e few days ago. Since I can't log in because I'm not in my home country Belgium. I tried to chan...

RChau

Casual Listener

655 Views

2 replies

1 likes

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Spotify won't advance in playlist

I've been having trouble using the Android app of Spotify. Whenever I play music on my phone the track ends with :01 remaining and Spotify will not advance to the next song until I do it manually.

Music Fan

I've been having trouble using the Android app of Spotify. Whenever I play music on my phone the track ends with :01 remaining and Spotify will not advance to the next song until I do it manually.

makesia74

Newbie

1633 Views

8 replies

3 likes

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Spotify cant connect

I can not connect to SpotifyI am getting an error message " stopped Spotify " and not openSorry i can not speak English , i used Google Translator

Newbie

I can not connect to Spotify I am getting an error message " stopped Spotify " and not open Sorry i can not speak English , i used Google Translator

Daniel

Community Legend

531 Views

1 replies

0 likes

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Removing recently played

How can I remove recently listened to list?

Newbie

How can I remove recently listened to list?

Wahlgrenwilson

Casual Listener

662 Views

2 replies

0 likes

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Cant log in and go online on samsung s6

So when i am at home and i enter my spotify info, it says logging in forever and it doesnt connect after a long time. When i am somewhere else with wifi, it connects after a long time. When i am logged on, it tells me that i am offline even though i ...

Casual Listener

So when i am at home and i enter my spotify info, it says logging in forever and it doesnt connect after a long time. When i am somewhere else with wifi, it connects after a long time. When i am logg...

baolong_n

Casual Listener

990 Views

6 replies

0 likes

Login Errors
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Music randomly stops playing during Songs

Since i have the Spotify premium Account the Music randomly stops playing during the Songs on my Android mobile.this happens when i'm playing the Music online and offline. I hope you can help me because these problems started right after i signed in ...

Visitor

Since i have the Spotify premium Account the Music randomly stops playing during the Songs on my Android mobile. this happens when i'm playing the Music online and offline. I hope you can help me be...

Simpaty

Regular

825 Views

2 replies

0 likes

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Why does spotify require port forwarding

Every streaming service I use or have used, whether music or podcast just works with wifi, period. With many back and forths with tech they are saying I must not only open a particular port but I must open a set of ip ranges. My router does not suppo...

Regular

Every streaming service I use or have used, whether music or podcast just works with wifi, period.  With many back and forths with tech they are saying I must not only open a particular port but...

ghostkey

Regular

10642 Views

2 replies

1 likes

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I have gained Spotify premium with my cellphone operator

Every month I pay 6.99€ but since this morning it seems like I have only the free version.. I signed out and re-download but it doesn't work.

Newbie

Every month I pay 6.99€ but since this morning it seems like I have only the free version.. I signed out and re-download but it doesn't work.

Daniel

Community Legend

354 Views

1 replies

0 likes

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SOLVED: Playlists and Songs will no longer Download to device

Edit:I have resolved this issue in a most unexpected way....On my Windows 10 Desktop, attempted to start the Spotify Windows Application and recieved an error that it wasn't resoponding. I went to task manager and killed the Spotify Process.As soon a...

Newbie

Edit: I have resolved this issue in a most unexpected way.... On my Windows 10 Desktop, attempted to start the Spotify Windows Application and recieved an error that it wasn't resoponding.  I...

766 Views

0 replies

1 likes

not downloading
Playlists
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Won't save albums (android)

Spotify is not retaining the songs and albums I'm saving. For example, I saved an album and once I stop using the app it will not capture the album. Then I have go to artist and save album again. It still hasn't been saving songs or albums. Any sugge...

Newbie

Spotify is not retaining the songs and albums I'm saving. For example, I saved an album and once I stop using the app it will not capture the album. Then I have go to artist and save album again. It ...

Nico

Community Legend

343 Views

1 replies

0 likes

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  • 1 replies
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Look for Facebook friends on Spotify

Trying to look for Facebook friends on Spotify, the app shows that "there is an error" and my friends "haven't Spotify yet", even if they have already subscribed Spotify.I have already tried to reinstall the app.How can I solve this problem?Thank you...

Visitor

Trying to look for Facebook friends on Spotify, the app shows that "there is an error" and my friends "haven't Spotify yet", even if they have already subscribed Spotify. I have already tried to rei...

260 Views

0 replies

0 likes

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Balck screen

On Android 4.4.4After remove and clean reinstall, remove SD card, ...Alway black screen.Could it be server cash ?

Newbie

On Android 4.4.4 After remove and clean reinstall, remove SD card, ... Alway black screen. Could it be server cash ?

Daniel

Community Legend

645 Views

1 replies

0 likes

Android 4.4.4
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Vodafone Türkiye Spotify abone sorunu

3 aylık kampanya için başvurdum, ücret kesildi. Premium şifresi için mesaj gönderin denildi ama şifre gelmedi. Vodafone ile aranızda olan sorunu çözün yoksa deezer aboneliğimi devam ettireceğim

Newbie

3 aylık kampanya için başvurdum, ücret kesildi. Premium şifresi için mesaj gönderin denildi ama şifre gelmedi. Vodafone ile aranızda olan sorunu çözün yoksa deezer aboneliğimi devam ettireceğim

711 Views

0 replies

2 likes

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Solved!! How to play local files on my Android device

I can play local files on my PC, but i have no idea how to add them on adroid device? My pc is connected wired, but everytime i try to play the playlist, it wont play. but it works on my PC.

Casual Listener

I can play local files on my PC, but i have no idea how to add them on adroid device? My pc is connected wired, but everytime i try to play the playlist, it wont play. but it works on my PC.

Tywnnvlad

Casual Listener

785 Views

5 replies

0 likes

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How do I charge the premium to my phone bill

After my 3 Month $0.99 premium was over I canceled my Premium and then a couple days later I wanted to get Spotify Premium and charge it to my phone bill but I can't seem to find the "Boku for Spotify Premium" payment option and I don't know what to ...

Newbie

After my 3 Month $0.99 premium was over I canceled my Premium and then a couple days later I wanted to get Spotify Premium and charge it to my phone bill but I can't seem to find the "Boku for Spotif...

1357 Views

0 replies

0 likes

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