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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35987 Views
  • 64 replies
  • 25 likes
  • 35987 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874116 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874116 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

error 110

i´m a premium member. I cant install Spotify on my Android phone. The error message is code 110

  • Newbie
  • i´m a premium member. I cant install Spotify on my Android phone. The error message is code 110
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

Re: Playlist FAQ - Your Questions Answered

Spotify werkt bij mij niet meer na de laatste update. Ik heb de s4 mini 4.4.2. Als ik spotify open is het scherm zwart en zegt het: “spotify is gestopt”. Wat moet ik doen? Ik ben enorm verslaafd aan muziek en heb een betaald abbo op spotify.

  • Newbie
  • Spotify werkt bij mij niet meer na de laatste update. Ik heb de s4 mini 4.4.2. Als ik spotify open is het scherm zwart en zegt het: “spotify is gestopt”. Wat moet ik doen? Ik ben enorm verslaafd aan ...
  • kathymizuno
  • Casual Listener
  • 862 Views
  • 1 replies
  • 0 likes
  • 862 Views
  • 1 replies
  • 0 likes

Disappearing and changing music

Hi. I understand that when songs are removed from Spotify's library, Spotify automatically removes them from your saved music list, or tries to find an alternative. But is there a way of getting a list of all the music you have saved in the version y...

  • Casual Listener
  • Hi. I understand that when songs are removed from Spotify's library, Spotify automatically removes them from your saved music list, or tries to find an alternative. But is there a way of getting a li...
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

No me sale ecualizador en android Kit-kat

Tengo spotify premium y no me sale ninguna de las funciones de efectos de sonido

  • Newbie
  • Tengo spotify premium y no me sale ninguna de las funciones de efectos de sonido
  • 476 Views
  • 0 replies
  • 0 likes
  • 476 Views
  • 0 replies
  • 0 likes

Samsung Galaxy Note 4 - Music Plays during phone call

When I am playing music and gets a phone call, music does not stop. This makes it hard to hear what the other person i saying.Is there a way to fix this?

  • Newbie
  • When I am playing music and gets a phone call, music does not stop. This makes it hard to hear what the other person i saying. Is there a way to fix this?
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

Radio doesnt work

Hi,My radiostations doesnt work. A message occur explaining that the station doesnt work at the moment, that it cant load/buffer and that I should try again later. This message occur whatever station I chose whenever I chose it. Ive tried to reinstal...

  • Newbie
  • Hi, My radiostations doesnt work. A message occur explaining that the station doesnt work at the moment, that it cant load/buffer and that I should try again later. This message occur whatever stati...
  • 402 Views
  • 0 replies
  • 0 likes
  • Radio Stations
  • 402 Views
  • 0 replies
  • 0 likes

can't receive calls

I just recently changed my phone from a Samsung s4 to a Samsung s6. I've already had spotify premium in the past and never had this problem. For the first time today I was listening to spotify on my new phone. People were telling me that they couldn'...

  • Newbie
  • I just recently changed my phone from a Samsung s4 to a Samsung s6. I've already had spotify premium in the past and never had this problem. For the first time today I was listening to spotify on my ...
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes

Solved!! Strange offline storage problems

Hello, I've have just installed Spotify on my Xperia Z3 Compact that got an 64 GB external SD card. At first Spotify started to save all the offline music to my SD card but after Spotify was paused or crashed once it suddenly started downloading to t...

  • Regular
  • Hello,   I've have just installed Spotify on my Xperia Z3 Compact that got an 64 GB external SD card. At first Spotify started to save all the offline music to my SD card but after Spotify...
  • jorbazz
  • Regular
  • 3671 Views
  • 6 replies
  • 0 likes
  • Android 4.4.4
    Crash
    offline music
  • 3671 Views
  • 6 replies
  • 0 likes

Continues to play music when making a call

Hey, It will continue playing if I make a call ( which it should stop autmatically) and also I noticed if say I plug out headphones the app will have the pause logo i.e it thinks its still playing. This did not happen in previous version. v4.0.0.800 ...

  • Regular
  • Hey,   It will continue playing if I make a call ( which it should stop autmatically) and also I noticed if say I plug out headphones the app will have the pause logo i.e it thinks its still p...
  • 300 Views
  • 0 replies
  • 0 likes
  • 300 Views
  • 0 replies
  • 0 likes

Spotify does not connect to WiFi

If I haven't been online with Spotify for a while (in this case 12h) and then connect my android to my WiFi Spotify still says that it is offline. How can I change that?

  • Newbie
  • If I haven't been online with Spotify for a while (in this case 12h) and then connect my android to my WiFi Spotify still says that it is offline. How can I change that?
  • schjano
  • Music Fan
  • 383 Views
  • 2 replies
  • 0 likes
  • 383 Views
  • 2 replies
  • 0 likes

synchronize

Como se sincroniza spotify escritorio con la aplicacion movil?

  • Newbie
  • Como se sincroniza spotify escritorio con la aplicacion movil?
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

New phone

Just got a new phone and downloaded Spotify. Several albums are missing from my account, and I no longer have premium. Any suggestions?

  • Casual Listener
  • Just got a new phone and downloaded Spotify. Several albums are missing from my account, and I no longer have premium. Any suggestions?
  • price0430
  • Casual Listener
  • 318 Views
  • 4 replies
  • 0 likes
  • 318 Views
  • 4 replies
  • 0 likes

Spotify App shuts down after some seconds - Huawei G620S

Hi! Since nearly 2 weeks i am not able to open my paid spotify app on my Huawei G620S (maybe after the last update to newest version). When i click on the spotify icon the display goes black for some seconds before it switch back to the app overview....

  • Newbie
  • Hi! Since nearly 2 weeks i am not able to open my paid spotify app on my Huawei G620S (maybe after the last update to newest version). When i click on the spotify icon the display goes black for some...
  • 578 Views
  • 0 replies
  • 0 likes
  • app crashes
    huawei
  • 578 Views
  • 0 replies
  • 0 likes

Spotify randomly starts playing on Android 6

On my Nexus 5 (not 5x) with Android 6, Spotify starts playing randomly after I finish a phone call or when I don't get answer to my call when dialing someone. It's not every time, but for the last few days I had it 5 or 6 timesThe app wasn't playing ...

  • Newbie
  • On my Nexus 5 (not 5x)  with Android 6, Spotify starts playing randomly after I finish a phone call or when I don't get answer to my call when dialing someone. It's not every time, but for the l...
  • 340 Views
  • 0 replies
  • 0 likes
  • 340 Views
  • 0 replies
  • 0 likes

attivazione Premium con vodafone

Non riesco ad attivare l offerta Premium con gestore Vodafone alla fine della procedura mi dice che si è verificato un errore. Cosa fare?

  • Newbie
  • Non riesco ad attivare l offerta Premium con gestore Vodafone alla fine della procedura mi dice che si è verificato un errore. Cosa fare?
  • 599 Views
  • 0 replies
  • 0 likes
  • 599 Views
  • 0 replies
  • 0 likes

Spotify Premium on Android NOT downloading imported files.

Ok so I have multiple tracks that I had to import locally to my Spotify on my desktop. It used to auto-sync and auto-download to my Galaxy Note 4 however in the past week, it stopped doing so. I reinstalled Spotify on both platforms, only to lose all...

  • Newbie
  • Ok so I have multiple tracks that I had to import locally to my Spotify on my desktop. It used to auto-sync and auto-download to my Galaxy Note 4 however in the past week, it stopped doing so. I rein...
  • 427 Views
  • 0 replies
  • 0 likes
  • Android
    imported
    local
    Mobile
  • 427 Views
  • 0 replies
  • 0 likes

Keep Having to Download Music after Updates

Hi everyone I recently updated spotify and it seems that each time I do this all my songs revert to only available online...e.g they have to be downloaded again. This would be ok except I have thousands of songs and I can't seem to find a way of re-d...

  • Casual Listener
  • Hi everyone   I recently updated spotify and it seems that each time I do this all my songs revert to only available online...e.g they have to be downloaded again. This would be ok except I ha...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

Help, undownloading doesn't take effect

Running spotify on xperia z3, now reached my download limit at roughly 35 gb, removing downloads doesn't help, still getting the same message, and can't download more. Can I export my music information, and my couple of playlist somehow so i could de...

  • Casual Listener
  • Running spotify on xperia z3, now reached my download limit at roughly 35 gb, removing downloads doesn't help, still getting the same message, and can't download more. Can I export my music informati...
  • 290 Views
  • 0 replies
  • 0 likes
  • 290 Views
  • 0 replies
  • 0 likes

Solved!! Not working

Please help..my app has just stopped working.have tried everything

  • Regular
  • Please help..my app has just stopped working.have tried everything
  • ashmcdonagh
  • Regular
  • 765 Views
  • 9 replies
  • 0 likes
  • 765 Views
  • 9 replies
  • 0 likes