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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839872 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839872 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13624 Views
  • 1 replies
  • 0 likes
  • 13624 Views
  • 1 replies
  • 0 likes

Downloads

My Galaxy S5 crashed while playing Spotify. When I rebooted my tracks were no longer available offline, and it is now downloading all 306 of them again. Should that be the case? Can I expect this to happen again?On another note, will there be any iss...

  • Newbie
  • My Galaxy S5 crashed while playing Spotify. When I rebooted my tracks were no longer available offline, and it is now downloading all 306 of them again. Should that be the case? Can I expect this to ...
  • Daniel
  • Community Legend
  • 145 Views
  • 2 replies
  • 0 likes
  • 145 Views
  • 2 replies
  • 0 likes

LG G2 mini + Kinovo BT 455 (bluetooth hands-free car kit) play/pause button issue

I use Spotify 2.1.0.903 on my LG G2 mini (LG-D620fr) and Android 4.4.2, and I enjoy it. I also use a Kinovo BT455 bluetooth hands-free car kit to stream music to my car radio. With the integrated Android media player, the multipurpose button of the b...

  • Newbie
  • I use Spotify 2.1.0.903 on my LG G2 mini (LG-D620fr) and Android 4.4.2, and I enjoy it. I also use a Kinovo BT455 bluetooth hands-free car kit to stream music to my car radio.   With ...
  • Daniel
  • Community Legend
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

Play all music EXCEPT...

At work I like to shuffle all songs that I have downloaded to my phone and work away, but I have also downloaded some comedy albums and spoken word stuff that I want to exclude in this shuffle. If I add comedy to a playlist and spoken word to another...

  • Regular
  • At work I like to shuffle all songs that I have downloaded to my phone and work away, but I have also downloaded some comedy albums and spoken word stuff that I want to exclude in this shuffle. If I ...
  • Daniel
  • Community Legend
  • 352 Views
  • 3 replies
  • 0 likes
  • 352 Views
  • 3 replies
  • 0 likes

Remove Songs

Hey! I'm really happy with Spotify sooner except one thing.When you have a spelista at random and then a song that you do not want in their playlist, so you can not remove it.When the music is playing, pressing on the screen so it will come up many d...

  • Music Fan
  • Hey! I'm really happy with Spotify sooner except one thing. When you have a spelista at random and then a song that you do not want in their playlist, so you can not remove it. When the music is pl...
  • Daniel
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Android Cache/Downloads Management

Simply put, the cache grows and grows. The app needs a way to quickly manage/undownload music as things get bloated. Aside from obvious things like using checkboxes to quickly undelete, one option would be to periodically check what is on there and s...

  • Casual Listener
  • Simply put, the cache grows and grows. The app needs a way to quickly manage/undownload music as things get bloated.  Aside from obvious things like using checkboxes to quickly undelete, one ...
  • Daniel
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

help spotify not working

Whenever I open the app on my phone, error message "unfortunately spotify has stooped working, please close" keeps popping up. I Uninstalled it and reinstalled but still the same thing keeps happening. I even tried deleting the cache and force close ...

  • Newbie
  • Whenever I open the app on my phone, error message "unfortunately spotify has stooped working, please close" keeps popping up. I Uninstalled it and reinstalled but still the same thing keeps happe...
  • Daniel
  • Community Legend
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Setting for offline mode only accessible when online. Seems useless

I found myself completely offline - no wifi or phone service. Starting spotify results in a blank screen with no access to settings, so I'm unable to turn offline mode on. Force stopping the app or clearing the cache make no difference. Just a blank ...

  • Newbie
  • I found myself completely offline - no wifi or phone service. Starting spotify results in a blank screen with no access to settings, so I'm unable to turn offline mode on. Force stopping the app or c...
  • Daniel
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Galaxy S4 To Fiat Punto Evo with Blue and Me

Hi All, I was wondering if anyone can help. I have a Samsung Galaxy S4 and have Spotify Premium. I want to connect it to my car using bluetooth. How do i do this with Fiat Punto Evo 2012? Also i've connected the AUX lead to see if this works and it d...

  • Newbie
  • Hi All,   I was wondering if anyone can help. I have a Samsung Galaxy S4 and have Spotify Premium. I want to connect it to my car using bluetooth.   How do i do this with Fiat Punto...
  • Daniel
  • Community Legend
  • 2483 Views
  • 1 replies
  • 0 likes
  • 2483 Views
  • 1 replies
  • 0 likes

search function not working

Whenever I try to search for new songs the spotify app closes. Could this have something to do with the fact that I've reached the limit on offline songs. But then this shouldn't affect the searching for new songs . Help!

  • Newbie
  • Whenever I try to search for new songs the spotify app closes. Could this have something to do with the fact that I've reached the limit on offline songs. But then this shouldn't affect the searching...
  • MattSuda
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Solved!! Over-driven distorted bass in latest version

I've been running spotify on a Curtis Klu LT7035-J tablet for quite some time now and never had any problems with it. With the latest update though I've noticed severe distortion during any song that has bass to it. Mostly rap and hiphop music. I hav...

  • Casual Listener
  • I've been running spotify on a Curtis Klu LT7035-J tablet for quite some time now and never had any problems with it. With the latest update though I've noticed severe distortion during any song that...
  • DiabolusAvem
  • Casual Listener
  • 1383 Views
  • 2 replies
  • 1 likes
  • 1383 Views
  • 2 replies
  • 1 likes

No Queuing in connect play / control

Option is shown, but not supported.

  • Casual Listener
  • Option is shown, but not supported.
  • Dohnut
  • Casual Listener
  • 285 Views
  • 2 replies
  • 0 likes
  • 285 Views
  • 2 replies
  • 0 likes

Another local file sync issue

Hi all, Sorry to add another thread about non-syncing local files, but all of my searches have proved inconclusive so far. I've got an Xperia Z with a 64GB SD card, which has around 38GB free (I've deleted some stuff to make space, although not reall...

sport2.PNG spot1.PNG spot4.PNG sport3.PNG
  • Casual Listener
  • Hi all,   Sorry to add another thread about non-syncing local files, but all of my searches have proved inconclusive so far. 😞   I've got an Xperia Z with a 64GB SD card, which h...
  • TriggerFish
  • Casual Listener
  • 646 Views
  • 4 replies
  • 0 likes
  • 646 Views
  • 4 replies
  • 0 likes

Android app runs while playing on PC

I noticed today that my phone was burning hot and seems to be 'playing' the music on my phone while I'm actually listening on my PC. Tried killing the app twice but it kept starting again and burned up the battery on my phone. Anyone have a similar p...

  • Newbie
  • I noticed today that my phone was burning hot and seems to be 'playing' the music on my phone while I'm actually listening on my PC. Tried killing the app twice but it kept starting again and burne...
  • meahtenoha
  • Spotify
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Available offline content has disappeared on me twice

Getting really frustrated, Spotify In the last month, Spotify has crashed on me twice, and when the app relaunches all of my "available offline" content has been deleted from my phone (or Spotify can no longer find it). I'm still logged in, all my pl...

  • Casual Listener
  • Getting really frustrated, Spotify 😞 In the last month, Spotify has crashed on me twice, and when the app relaunches all of my "available offline" content has been deleted from my phone (or Spotif...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

"The Next 30 Minuites Are Free.!"...*CRASH, Silence*. Fix it.

Spotify totally crashes on my phone whenever a "free" thirty minute ad comes up. I have to close out of Spotify and shut down my pohone, then restart to get the music back on.Why, and how do I fix it?

  • Newbie
  • Spotify totally crashes on my phone whenever a "free" thirty minute ad comes up.  I have to close out of Spotify and shut down my pohone, then restart to get the music back on.Why, and how ...
  • meahtenoha
  • Spotify
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Solved!! Lastfm Username or Passwort is wrong

Hey all,I have a problem with login to lastfm in the spotify app. After i cleared the cache on my phone, i always get this error notification. My password and Username are incorrect, due the login on my pc is working. Im using the standard Android Ke...

  • Visitor
  • Hey all, I have a problem with login to lastfm in the spotify app. After i cleared the cache on my phone, i always get this error notification. My password and Username are incorrect, due the ...
  • MattSuda
  • Spotify Star
  • 355 Views
  • 3 replies
  • 0 likes
  • 355 Views
  • 3 replies
  • 0 likes

Solved!! Bizzare problem with playing spotify music online / offline

Hi, I have run into strange issue, which has been stopping me from using spotify client on Android. I started to happen a lot more often lately. It looks like this. You open Spotify application, start playing random song, does not matter if it is onl...

  • Casual Listener
  • Hi,   I have run into strange issue, which has been stopping me from using spotify client on Android. I started to happen a lot more often lately. It looks like this. You open Spotify applic...
  • ChadKaplowski
  • Music Fan
  • 710 Views
  • 10 replies
  • 0 likes
  • 710 Views
  • 10 replies
  • 0 likes

Premium trouble

Greetings Today associate my credit card Spotify but not yet sent me the receipt to my account and I'm still single " spotify " and uninstall and re- logs in me but I still find solutionGoogle Translatehttps://translate.google.com/m/translatePara móv...

  • Newbie
  • Greetings Today associate my credit card Spotify but not yet sent me the receipt to my account and I'm still single " spotify " and uninstall and re- logs in me but I still find solution Google ...
  • MattSuda
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

I hate preimum

Pay with my credit card and did not give me any Service. still I have the free version

  • Newbie
  • Pay with my credit card and did not give me any Service. still I have the free version
  • MattSuda
  • Spotify Star
  • 145 Views
  • 2 replies
  • 0 likes
  • 145 Views
  • 2 replies
  • 0 likes

Env: prod