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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42154 Views
  • 65 replies
  • 25 likes
  • 42154 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877836 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877836 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26323 Views
  • 4 replies
  • 0 likes
  • 26323 Views
  • 4 replies
  • 0 likes

Share song function doesnt allow me to select from my followers or people i follow - only on mobile

Previously when sharing a song with one of my followers via the direct message option it would let me type in a letter and it would immediately bring up all followers or people i follow who have that letter as the first letter in their username. Allo...

  • Newbie
  • Previously when sharing a song with one of my followers via the direct message option it would let me type in a letter and it would immediately bring up all followers or people i follow who have that...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Music Stops

Hellu, When I listen to music, The music stopp from nowhere. Why is that?

  • Newbie
  • Hellu, When I listen to music, The music stopp from nowhere. Why is that?
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Problems since the latest update

I am new to these forums, so please excuse me if I am posting in tbe the wrong place. My Spotify is randomly closing. When I do click the X to close it keeps playing and I have to manually shut it down in the settings of my phone. The app keeps playi...

  • Newbie
  • I am new to these forums, so please excuse me if I am posting in tbe the wrong place.    My Spotify  is randomly closing. When I do click the X to close it keeps playing and I have t...
  • Nico
  • Community Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Spotify Problem

My spotify application irradically stops playing music whether I am playing offline music, listening to radio stations, or even just streaming music. I have already tried logging out and back in again, reinstalling the app and trying a different netw...

  • Newbie
  • My spotify application irradically stops playing music whether I am playing offline music, listening to radio stations, or even just streaming music. I have already tried logging out and back in agai...
  • SlowT1
  • Casual Listener
  • 399 Views
  • 1 replies
  • 1 likes
  • Music stops irradically.
  • 399 Views
  • 1 replies
  • 1 likes

Ayudaaa urgeee

Descarge la promosion de spotify de 3 meses por 9 pero no me llega mi comprobante de pago y ya lo retiraron de mi cuenta 2 veces ayudenmeeeee que piedo hacer

  • Newbie
  • Descarge la promosion de spotify de 3 meses por 9 pero no me llega mi comprobante de pago y ya lo retiraron de mi cuenta 2 veces ayudenmeeeee que piedo hacer
  • driveflanger
  • Community Legend
  • 448 Views
  • 1 replies
  • 0 likes
  • Ayudaaaa
  • 448 Views
  • 1 replies
  • 0 likes

Spotify app randomly stops playing

I'm running the latest Android app (4.0.0.800) on a LG L40 (GSM) with Android 4.4.2.I always stream my Spotify music (premium account) with my wifi at home which is very stable. After more than one year with no problems since a few weeks Spotify is f...

  • Casual Listener
  • I'm running the latest Android app (4.0.0.800) on a LG L40 (GSM) with Android 4.4.2. I always stream my Spotify music (premium account) with my wifi at home which is very stable.   After more...
  • mconline
  • Newbie
  • 1250 Views
  • 2 replies
  • 0 likes
  • Android 4.4.2
    interrupted
    random stop
    stops playing
    wifi
  • 1250 Views
  • 2 replies
  • 0 likes

Keeps stopping every few songs....Sometimes

So I have had spotify for roughly 3 months now and a few weeks ago I began running into the problem of it stopping every few songs. It stops and when I look at my phone it has a random song showing and when I hit the next button it changes cover art ...

  • Newbie
  • So I have had spotify for roughly 3 months now and a few weeks ago I began running into the problem of it stopping every few songs. It stops and when I look at my phone it has a random song show...
  • 350 Views
  • 0 replies
  • 0 likes
  • 350 Views
  • 0 replies
  • 0 likes

sporify does not work anymore after Android update

I just updated the Android OS to ver. 5.0 and now spotify does not work anymore.It tries to start but after some second of nothing it crash.Does anyone had the same problem?How did you solve it?

  • Newbie
  • I just updated the Android OS to ver. 5.0 and now spotify does not work anymore. It tries to start but after some second of nothing it crash. Does anyone had the same problem? How did you solve it?
  • Nico
  • Community Legend
  • 458 Views
  • 1 replies
  • 0 likes
  • Android update crashes
  • 458 Views
  • 1 replies
  • 0 likes

Stuttering playback through bluetooth speaker.

Spotify plays fine through the internal speaker and through my lg bluetooth headphones. However when I try to play through a bluetooth speaker I get constantly stuttering music that is not at all pleasant.How can I fix this?

  • Newbie
  • Spotify plays fine through the internal speaker and through my lg bluetooth headphones. However when I try to play through a bluetooth speaker I get constantly stuttering music that is not at all ple...
  • 377 Views
  • 0 replies
  • 1 likes
  • 377 Views
  • 0 replies
  • 1 likes

android auto not muting/pausing

Hello all,Is anyone else experiencing a problem using spotify on androidauto and playing messages? I'm using a pioneer 4100nex with Moto X Pure. Anytime I have spotify playing and I play a hangouts message or text the spotify doesn't pause or reduce ...

  • Newbie
  • Hello all, Is anyone else experiencing a problem using spotify on androidauto and playing messages? I'm using a pioneer 4100nex with Moto X Pure. Anytime I have spotify playing and I play a hangouts...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Long titles hard to read on mobile phones

On albums with classical music, the titles are often quite long and this becomes a problem on my mobile phone. For example, the titles of Bach's Christmas Oratorio all look like this on my Android: "Christmas Oratorio, BMW 248: Part X, X, Rezi... / A...

  • Casual Listener
  • On albums with classical music, the titles are often quite long and this becomes a problem on my mobile phone. For example, the titles of Bach's Christmas Oratorio all look like this on my Android: ...
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Connect facebook account

I am unable to connect my Facebook account in the Spotify Android App. I get a message saying that this account is already connected.In spotify web player I can connect and non application.What can be, how to solve?

  • Casual Listener
  • I am unable to connect my Facebook account in the Spotify Android App. I get a message saying that this account is already connected. In spotify web player I can connect and non application. What c...
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

I have to go online to continue playing offline playlist

Both on my previous phone (Samsung S3) and my current one (Sony Xperia Z3+) I have to bring the Spotify application to online mode before it remembers where to continue playing my offline playlist. This in spite of Spotify not having been online sinc...

  • Newbie
  • Both on my previous phone (Samsung S3) and my current one (Sony Xperia Z3+) I have to bring the Spotify application to online mode before it remembers where to continue playing my offline playlist. T...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

Se realizo el pago pero mi cuenta no sirve

Quisiera saber cual es el problema y como puedo solucionarlo!! Hasta el día de antier lunes 16 de noviembre todo estaba a la perfección, pero el día de ayer me llego un correo de spotify que decía: como no pudimos tomar tu pago, hemos puesto tu suscr...

  • Newbie
  • Quisiera saber cual es el problema y como puedo solucionarlo!! Hasta el día de antier lunes 16 de noviembre todo estaba a la perfección, pero el día de ayer me llego un correo de spotify que decía: c...
  • 330 Views
  • 0 replies
  • 0 likes
  • 330 Views
  • 0 replies
  • 0 likes

Songs cut out in the middle and stop playing

When I have anything from my songs playing it stops playing in the middle and when I pull the app up the album art from 2-3 songs ago is displayed. When I minimize app and pull it back up the correct one is shown. The song that was playing is now bac...

  • Casual Listener
  • When I have anything from my songs playing it stops playing in the middle and when I pull the app up the album art from 2-3 songs ago is displayed. When I minimize app and pull it back up the correct...
  • Who_r_u_ppl
  • Casual Listener
  • 445 Views
  • 3 replies
  • 0 likes
  • 445 Views
  • 3 replies
  • 0 likes

Problemas na Assinatura Premiun

olá, fiz backup no meu celular e agora nao consigo entrar mais na minha conta, porém eu tinha assinatura premium e todos os emails que tento entrar da como invalido inclusive o do facebook. Alguem sabe me dizer se a minha assinatura foi cancelada aut...

  • Newbie
  • olá, fiz backup no meu celular e agora nao consigo entrar mais na minha conta, porém eu tinha assinatura premium e todos os emails que tento entrar da como invalido inclusive o do facebook. Alguem sa...
  • 304 Views
  • 0 replies
  • 0 likes
  • 304 Views
  • 0 replies
  • 0 likes

Not closing after pressing the close button

I own a Samsung Note 5 device and i am a premium user.My problem is that when i open the bar with the notifications (while spotify running) and press the close button at spotify notification bar widget,it disappears fron the bar but the music continu...

  • Newbie
  • I own a Samsung Note 5 device and i am a premium user.My problem is that when i open the bar with the notifications (while spotify running) and press the close button at spotify notification bar widg...
  • Brandanweeks
  • Casual Listener
  • 242 Views
  • 2 replies
  • 0 likes
  • 242 Views
  • 2 replies
  • 0 likes

canciones sin reproducir

Una serie de canciones de cancerbero no se escuchan y no se descargan tampoco que se puede hacer en este caso??

  • Newbie
  • Una serie de canciones de cancerbero no se escuchan y no se descargan tampoco que se puede hacer en este caso??
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

help

i have been using spotify on my andrroid phone, my phones memory is full, ive just bought a new laptop and i want to save all of my music from spotify on that, then delete all the tracks from my phone, any one know how this is done? thanks in advance

  • Newbie
  • i have been using spotify on my andrroid phone, my phones memory is full, ive just bought a new laptop and i want to save all of my music from spotify on that, then delete all the tracks from my phon...
  • user-removed
  • Not applicable
  • 244 Views
  • 2 replies
  • 0 likes
  • 244 Views
  • 2 replies
  • 0 likes

"Connecting to Spotify" keeps displaying on Dolphin Browser

Hi, On my PC with Chrome the Web Player runs instantly but on my Android phone with Dolphin it keeps saying "Connecting to Spotify". Adobe Flash is installed and I've also tried deleting cache and history but no improvement. It does not matter if I u...

  • Music Fan
  • Hi,   On my PC with Chrome the Web Player runs instantly but on my Android phone with Dolphin it keeps saying "Connecting to Spotify". Adobe Flash is installed and I've also tried de...
  • 609 Views
  • 0 replies
  • 0 likes
  • 609 Views
  • 0 replies
  • 0 likes