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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6061 Views

0 replies

7 likes

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Solved!! Adding Songs from phone memory to a Spotify Playlist

Hello!Sorry to bother, but I was wondering if on the phone (A Samsung S4) was possible to add the song that I have saved on it into a Spotify playlist. Since on the pc I can do that, I can't really find a way to do the same thing on the Android thing...

Casual Listener

Hello! Sorry to bother, but I was wondering if on the phone (A Samsung S4) was possible to add the song that I have saved on it into a Spotify playlist. Since on the pc I can do that, I can't really...

Daniel

Community Legend

22668 Views

3 replies

0 likes

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Auto play Spotify when headset connected....

Can you add a feature where if a headset is connected Spotify autoplays. And allow us to choose which playlist we want to autoplay as I have many.This would be especially useful in my car. As when I connect it to my car stereo it will save me fumblin...

Music Fan

Can you add a feature where if a headset is connected Spotify autoplays. And allow us to choose which playlist we want to autoplay as I have many. This would be especially useful in my car. As whe...

Vovk

Newbie

15755 Views

21 replies

9 likes

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  • 9 likes

Solved!! Starred Playlist Missing On Android Tablet

So started today with going onto Spotify on my desktop on Chrome and i see that I have 2 Starred playlists; 1 was the official one, one appears to be a manually made playlist - thing is, everything in this playlist was flipped the wrong way around (i...

Visitor

So started today with going onto Spotify on my desktop on Chrome and i see that I have 2 Starred playlists; 1 was the official one, one appears to be a manually made playlist - thing is, everything i...

Wojtorb

Casual Listener

3968 Views

14 replies

1 likes

bug
disappeared
  • 3968 Views
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Song stop playing randomly

Hello,Ive been having this problem for over a week now. I dont know if the app upgrade is defective but spotify will stop randomly on my android when Im trying to listen to music. I tried reinstalling the app and that did not fix the problem.Hope you...

Newbie

Hello, Ive been having this problem for over a week now. I dont know if the app upgrade is defective but spotify will stop randomly on my android when Im trying to listen to music. I tried reinsta...

456 Views

0 replies

0 likes

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Spotify randomly deletes offline playlists

So I have a Moto G 3rd generation android phone running on lollipop. For some odd reason, recently, my spotify randomly deletes all my offline playlists without my permission. My offline playlists are saved on my SD card so I have to resync them ever...

Casual Listener

So I have a Moto G 3rd generation android phone running on lollipop. For some odd reason, recently, my spotify randomly deletes all my offline playlists without my permission. My offline playlists ar...

pbike908

Music Fan

559 Views

2 replies

0 likes

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[Android 4.1.2] My "Starred" playlist keeps removing files from offline mode

Almost everytime I start Spotify on my phone, my "Starred" playlist keeps synchronization info (tracks), but tends to display some (well... 432 at the moment) of the tracks on it as not available offline. Then, when I connect to the Internet, it atte...

Regular

Almost everytime I start Spotify on my phone, my "Starred" playlist keeps synchronization info (tracks), but tends to display some (well... 432 at the moment) of the tracks on it as not available off...

476 Views

0 replies

0 likes

Android
Android 4.1.2
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[Android 4.1.2] My "Starred" playlist keeps removing files from offline mode

Almost everytime I start Spotify on my phone, my "Starred" playlist keeps synchronization info (tracks), but tends to display some of the tracks on it as not available offline. Then, when I connect to the Internet, it attempts to download them again....

Regular

Almost everytime I start Spotify on my phone, my "Starred" playlist keeps synchronization info (tracks), but tends to display some of the tracks on it as not available offline. Then, when I conn...

vhailor303

Regular

340 Views

2 replies

0 likes

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  • 2 replies
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Moto X Pure only has a 3x1 widget

Today I received my moto x pure and when I added the play back widget and saw there is only a 3x1 version. My 2014 has a 4x1 which I thought was odd. Anyone else seeing this?

Casual Listener

Today I received my moto x pure and when I added the play back widget and saw there is only a 3x1 version. My 2014 has a 4x1 which I thought was odd. Anyone else seeing this?

HunterSWolf

Casual Listener

1015 Views

6 replies

0 likes

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download music in an external usb drive (android)

how can i download the music in an external usb drive and play offline?thanks

Newbie

how can i download the music in an external usb drive and play offline? thanks  

Daniel

Community Legend

876 Views

1 replies

0 likes

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  • 1 replies
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Online in home wifi

hy guys, When I connect to the home wifi my premium account doesn't get any internet connection. does anyone know what I have to do? My brother has the same account on his phone but his is always able to connect. When I use the mobile data, the accou...

Newbie

hy guys,   When I connect to the home wifi my premium account doesn't get any internet connection. does anyone know what I have to do? My brother has the same account on his phone but his is a...

Daniel

Community Legend

392 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Registro de actividad

No sé si si soy yo sola pero no se me ve el registro de actividad en facebook y no puedo ver lo que mis amigos escuchan, llevo casi quince días y nadie me da una solución, ni facebook ni spotify.

Casual Listener

No sé si si soy yo sola pero no se me ve el registro de actividad en facebook y no puedo ver lo que mis amigos escuchan, llevo casi quince días y nadie me da una solución, ni facebook ni spotify.

Daniel

Community Legend

7460 Views

3 replies

1 likes

Facebook
registro de actividad
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I followed the instructions on how to store music to SD card, only its not storing. HELP!??

I've followed the instructions in the help section and I still can't get my offline music to store to SD card. Please advise.. I have MotoE on Verizon with 32 gig open SD card.

Newbie

I've followed the instructions in the help section and I still can't get my offline music to store to SD card. Please advise.. I have MotoE on Verizon with 32 gig open SD card.

Daniel

Community Legend

315 Views

1 replies

0 likes

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Solved!! DSP Manager fails on certain artists (weird!)

Dear all I use Cyanogenmod 12 on my Samsung Galaxy Note 3. DSP manager never failed me yet, but now I am trying to listen to Arms and Sleepers - Swim and if I stream the audio, DSP manager works fine. But if I download the album and then play it, DSP...

Casual Listener

Dear all   I use Cyanogenmod 12 on my Samsung Galaxy Note 3. DSP manager never failed me yet, but now I am trying to listen to Arms and Sleepers - Swim and if I stream the audio, DSP manager w...

meanrat

Casual Listener

1031 Views

4 replies

0 likes

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Very different dynamic range (bass, treble) of music via WLAN and 3G

I don't understand one thing: Music I download or stream at home via WLAN has a MUCH better dynamic (more bass, more treble) than music I stream or download via 3G.My settings are "Extreme Quality" for Streaming and "High Quality" for downloading. An...

Roadie

I don't understand one thing: Music I download or stream at home via WLAN has a MUCH better dynamic (more bass, more treble) than music I stream or download via 3G. My settings are "Extreme Quality"...

tigaaa

Roadie

805 Views

3 replies

0 likes

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[Android] Local Files doesn't exist

Hello,I followed the instructions on how to find Local Files from my phone, and the playlist titled 'Local Files' does not appear at all.To reproduce the issue: click the menu button-->your music-->playlistsLook for 'Local Files'I have scanned all An...

Newbie

Hello, I followed the instructions on how to find Local Files from my phone, and the playlist titled 'Local Files' does not appear at all. To reproduce the issue: click the menu button-->you...

Daniel

Community Legend

400 Views

2 replies

0 likes

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  • 2 replies
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Sperrbildschirm

Ich habe ständig den letzten Interpreten in meinem Sperrbildschirm. Spotify ist komplett beendet. Wie kann das abgestellt werden? ?

Newbie

Ich habe ständig den letzten Interpreten in meinem Sperrbildschirm. Spotify ist komplett beendet. Wie kann das abgestellt werden? ?

Daniel

Community Legend

603 Views

1 replies

0 likes

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Solved!! downloaded Playlist won't stay downloaded

I have had this app for some years and right now I am ready to do away with it. It is suckling the data off my plan like crazy.I have downloaded my starred Playlist 5 times for offline use and when I close out the app, not log out, when I open app th...

Casual Listener

I have had this app for some years and right now I am ready to do away with it. It is suckling the data off my plan like crazy. I have downloaded my starred Playlist 5 times for offline use and when...

Joe

Community Legend

9758 Views

8 replies

0 likes

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