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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

119134 Views

27 replies

4 likes

  • 119134 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

240303 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 240303 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

601377 Views

79 replies

3 likes

  • 601377 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

493619 Views

581 replies

42 likes

Account
Free
  • 493619 Views
  • 581 replies
  • 42 likes

Cannot sign on with phone

Hello I reset password. I can sign into account at spotfy.com but when I go to phone and key in new password says user name or password not found

Newbie

Hello I reset password. I can sign into account at spotfy.com but when I go to phone and key in new password says user name or password not found

kbrooksc

Community Legend

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Spotify still not saving to ad card

I have uninstall, cleared cahe date etc. looked for the coded data file, not existent on my phone, reinstalled and its still not saving to my sd card, I've formatted the sd card, I've got 14gb spare. What else can I do?

Newbie

I have uninstall, cleared cahe date etc. looked for the coded data file, not existent on my phone, reinstalled and its still not saving to my sd card, I've formatted the sd card, I've got 14gb spare....

woodandrew90

Roadie

481 Views

1 replies

0 likes

sd card
  • 481 Views
  • 1 replies
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Shuffle repeats quite a bit for me.

I decided to make only one playlist which currently has racked up over 1500 songs. I've noticed that I will get quite a lot of song repeats during one session. For example, I'll hear "song a" then about 15 songs later, it'll play again. It's extremel...

Newbie

I decided to make only one playlist which currently has racked up over 1500 songs. I've noticed that I will get quite a lot of song repeats during one session. For example, I'll hear "song a" th...

360 Views

0 replies

0 likes

  • 360 Views
  • 0 replies
  • 0 likes

Switch between offline and online

Why is there no switch to allow me to go online when I have an internet connection? The "offline" switch appears when I'm online, but disappears otherwise, forcing me to try searching for something to get it to prompt the "go online" option. Can't we...

Regular

Why is there no switch to allow me to go online when I have an internet connection?  The "offline" switch appears when I'm online, but disappears otherwise, forcing me to try searching for somet...

woodandrew90

Roadie

1208 Views

3 replies

0 likes

  • 1208 Views
  • 3 replies
  • 0 likes

Solved!! using google play gift card to get premium account

Ive read that it is possible to get a premium memvership by using a google play gift card but i dont know how. Can anyone write the steps how to do it please. I got my google play gift card just to get a premium membership but now i dont know how to ...

Newbie

Ive read that it is possible to get a premium memvership by using a google play gift card but i dont know how. Can anyone write the steps how to do it please. I got my google play gift card just to g...

rossano_desimon

Newbie

40951 Views

4 replies

2 likes

Gift Card
google play
Troubleshooting
  • 40951 Views
  • 4 replies
  • 2 likes

Music stops playing : THIS WORKS (for me)

Since the last update to the app, I have been having the issue with music stopping mid-track (playing offline, not linked to internet/wifi or Bluetooth).Completely random, might cut out on the first track, or the tenth, or not at all.Using LG G3 and ...

Roadie

Since the last update to the app, I have been having the issue with music stopping mid-track (playing offline, not linked to internet/wifi or Bluetooth). Completely random, might cut out on the...

Killavirus

Casual Listener

1558 Views

3 replies

1 likes

  • 1558 Views
  • 3 replies
  • 1 likes

SD Card Saving problem.

Hi everyone. First of all I'm sorry for my bad English if I'm writing badly. And this is my first post! YEY!!! Anyway I have a problem (wow nice suprise). I'm using Sony Xperia M4 Aqua and I used 4 GB sd card. Last week I changed my SD card (16 GB). ...

Newbie

Hi everyone. First of all I'm sorry for my bad English if I'm writing badly. And this is my first post! YEY!!!   Anyway I have a problem (wow nice suprise). I'm using Sony Xperia M4 Aqua and I...

11155112320

Newbie

637 Views

1 replies

1 likes

  • 637 Views
  • 1 replies
  • 1 likes

Spotify won't download on my phone

My spotify app kept crashing so i uninstalled it, however now when i try to download it again from the play store 'error: -24' appears and it won't download succesffuly. I've contacted google play and they think it's a problem with spotfy as i can do...

Newbie

My spotify app kept crashing so i uninstalled it, however now when i try to download it again from the play store 'error: -24' appears and it won't download succesffuly. I've contacted google play an...

jean3601

Community Legend

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Takes forever to get some music playing

If I just want to hit "shuffle play" and get some random music playing from my offline library, I often have to wait several minutes just to get the shuffle play button to appear after navigating to "all songs." There should be a shortcut. I shouldn'...

Regular

If I just want to hit "shuffle play" and get some random music playing from my offline library, I often have to wait several minutes just to get the shuffle play button to appear after navigating to ...

385 Views

0 replies

0 likes

  • 385 Views
  • 0 replies
  • 0 likes

bought premium but still on free division

Hey, I bought spotify premium today 01/11/2015 but I have still not been transferred to the premium, I lie still in free. money has been pulled out of my bank account, I need help. Whether you do it on premium or so I must politicize report their fir...

Newbie

Hey, I bought spotify premium today 01/11/2015 but I have still not been transferred to the premium, I lie still in free. money has been pulled out of my bank account, I need help. Whether you do it ...

DasPeter

Community Legend

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

Playlists are no longer available offline

A couple times in the past week when I've powered down my Samsung Galaxy S5 and then powered up again, I found that my Spotify playlists that were previously Available Offline, were no longer Available Offline. Checking my SD card it still shows that...

Gig Goer

A couple times in the past week when I've powered down my Samsung Galaxy S5 and then powered up again, I found that my Spotify playlists that were previously Available Offline, were no longer Availab...

woodandrew90

Roadie

874 Views

3 replies

0 likes

  • 874 Views
  • 3 replies
  • 0 likes

Solved!! Me hicieron el cargo del servicio pero no tengo premium

Pase los datos de mi tarjeta y salió un aviso sobre un problema con mi tarjeta de crédito que lo intentará otra vez y que no me preocupara pues no se hizo ningún cargo pero el cargo si se hizo y no tengo premium

Casual Listener

Pase los datos de mi tarjeta y salió un aviso sobre un problema con mi tarjeta de crédito que lo intentará otra vez y que no me preocupara pues no se hizo ningún cargo pero el cargo si se hizo y no t...

Krenros

Casual Listener

987 Views

2 replies

1 likes

  • 987 Views
  • 2 replies
  • 1 likes

spotify doesn't play on mobile app through speakers

I am trying to play spotify on the mobile app through headphones or speakers when I connect through the headphone jack. How do I get it to play through the speaker?

Newbie

I am trying to play spotify on the mobile app through headphones or speakers when I connect through the headphone jack. How do I get it to play through the speaker?

Noragreene

Casual Listener

496 Views

1 replies

0 likes

  • 496 Views
  • 1 replies
  • 0 likes

Spotify can't find the chromecast

Hey,I bought the new chromecast but in the list of available devices it doesn't show up. Has anyone an idea why?

Newbie

Hey, I bought the new chromecast but in the list of available devices it doesn't show up. Has anyone an idea why?

djmikeystrange

Roadie

683 Views

1 replies

0 likes

  • 683 Views
  • 1 replies
  • 0 likes

Spotify app doesn't play on Samsung A3

HiToday my Spotify app won't play on my Samsung A3.Is there an issue with Spotify servers or something else?I deleted and reinstalled the app and issue is still happening.I would appreciate any help on this, thanks!

Newbie

Hi Today my Spotify app won't play on my Samsung A3. Is there an issue with Spotify servers or something else? I deleted and reinstalled the app and issue is still happening. I would appreciate a...

673 Views

0 replies

0 likes

  • 673 Views
  • 0 replies
  • 0 likes

Volume fluctuation Nexus 5X + bluetooth headset

I use the Brainwavz Blu-100 bluetooth headset. When Eq in Spotify is on and I skip between songs or skip forward within the song the volume increase drasticly for few seconds and then restores to normale. Why?

Casual Listener

I use the Brainwavz Blu-100 bluetooth headset. When Eq in Spotify is on and I skip between songs or skip forward within the song the volume increase drasticly for few seconds and then restores to nor...

512 Views

0 replies

0 likes

  • 512 Views
  • 0 replies
  • 0 likes

If I get spotify student can my husband log on from his phone and use it

If I get spotify student can my husband log on from his phone and use it while I am using it on my phone?

Newbie

If I get spotify student can my husband log on from his phone and use it while I am using it on my phone?

Nico

Community Legend

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

Samsung S5 wifi disconnecting

For the last few weeks, when I try to listen to Spotify in my Samsung S5, the wifi automatically disconnects and my phone reverts to LTE. I've tried reinstalling the app and clearing cache. My ISP is Shaw and the modem i'm using is a Cisco DCP 3825. ...

Newbie

For the last few weeks, when I try to listen to Spotify in my Samsung S5, the wifi automatically disconnects and my phone reverts to LTE. I've tried reinstalling the app and clearing cache. My ISP is...

531 Views

0 replies

0 likes

  • 531 Views
  • 0 replies
  • 0 likes

Volume drops and I cannot turn up again! (Android - Samsung Galaxy Ace 3)

After 30+ minutes of playback, the app automatically turns down the song I'm listening to. I'llturn it up again but as soon as I release the volume slider, it immediately slides itself back down.It happens with random songs and doesn't seem to be any...

Newbie

After 30+ minutes of playback, the app automatically turns down the song I'm listening to. I'll turn it up again but as soon as I release the volume slider, it immediately slides itself back down. ...

459 Views

0 replies

0 likes

  • 459 Views
  • 0 replies
  • 0 likes

Skips bunch of songs in my playlist constantly

So I recently went back to the few version of Spotify on my nexus 6 and it seems like when I shuffle my playlist, it plays a song, then after its over, it shows a bunch of songs being skipped and it always stops and plays the same few songs. I don't ...

Visitor

So I recently went back to the few version of Spotify on my nexus 6 and it seems like when I shuffle my playlist, it plays a song, then after its over, it shows a bunch of songs being skipped and it ...

user-removed

Not applicable

613 Views

1 replies

0 likes

Skipping songs
  • 613 Views
  • 1 replies
  • 0 likes