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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111586 Views

26 replies

3 likes

  • 111586 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224544 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224544 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581909 Views

79 replies

3 likes

  • 581909 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478939 Views

577 replies

40 likes

Account
Free
  • 478939 Views
  • 577 replies
  • 40 likes

Can no longer select songs ON TABLET, tablet mode no longer working Nexus 7 2013

I've been using Spotify without premium/trial for many months on my Nexus 7 2013, tablet mode allows you to select songs and use unlimited skips(the tablet version is not the same as the phone version which has shuffle play only) But for whatever rea...

Music Fan

I've been using Spotify without premium/trial for many months on my Nexus 7 2013, tablet mode allows you to select songs and use unlimited skips(the tablet version is not the same as the phone versio...

awakened77

Casual Listener

2585 Views

5 replies

1 likes

  • 2585 Views
  • 5 replies
  • 1 likes

Spotify refuses to play songs for more than a second

I have the app on my Samsung Galaxy S6 and was using it without incident during the day. I just went to play a song now and it plays nothing from my saved songs or any song for more than a second before pausing. There is no sound and I don't know how...

Newbie

I have the app on my Samsung Galaxy S6 and was using it without incident during the day. I just went to play a song now and it plays nothing from my saved songs or any song for more than a second bef...

295 Views

0 replies

0 likes

  • 295 Views
  • 0 replies
  • 0 likes

Offline mode with new mobilephone

Hello,I changed my mobil from Galaxy S4 to Galaxy S5. At S4 I had had offline music stored at the micro SD card.Now, at my new S5, there is no offline music avaiable?! It seems, that spotify doesn't recognized the SD-card?! Can anyone help please!!??...

Casual Listener

Hello, I changed my mobil from Galaxy S4 to Galaxy S5. At S4 I had had offline music stored at the micro SD card. Now, at my new S5, there is no offline music avaiable?! It seems, that spotify does...

woodandrew90

Roadie

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Playing over phone calls

While playing Spotify and a call comes in Spotify does not stop playing. Can hear the cal and the music at the same time

Newbie

While playing Spotify and a call comes in Spotify does not stop playing. Can hear the cal and the music at the same time

snailwolf

Newbie

2992 Views

2 replies

0 likes

  • 2992 Views
  • 2 replies
  • 0 likes

Switched phones and lost all my music

I changed my phone, logged in with my account and I lost all my Playlist and songs. Also it said upgrade to premium when I already had premium. I need help because I want everything back.

Newbie

I changed my phone, logged in with my account and I lost all my Playlist and songs. Also it said upgrade to premium when I already had premium. I need help because I want everything back.

driveflanger

Community Legend

1516 Views

2 replies

0 likes

  • 1516 Views
  • 2 replies
  • 0 likes

Tracks restart after a quarter second

Hi,I'm getting some annoying behaviour with the Android app. When I skip a track or simply start playing another track whilst one is already playing, Spotify plays around a quarter of a second of the new track, then stops and starts it again and play...

Regular

Hi, I'm getting some annoying behaviour with the Android app. When I skip a track or simply start playing another track whilst one is already playing, Spotify plays around a quarter of a second of...

CraigIW

Regular

774 Views

2 replies

0 likes

AudioFX equaliser restart
  • 774 Views
  • 2 replies
  • 0 likes

cant play songs in background

whenever I try to open an app or a game such as candy crush, spotify closes and stops playing. I have a samsung ace 4 running kitkat 4.4.4 any solutions?

Newbie

whenever I try to open an app or a game such as candy crush, spotify closes and stops playing. I have a samsung ace 4 running kitkat 4.4.4 😞 any solutions? 😞

457 Views

0 replies

1 likes

  • 457 Views
  • 0 replies
  • 1 likes

Wont let me log in

Wont let me log in says i have already used this email and then i geg a notification from facebook saying my account was logged into by spotify but i dont have my facebook linked

Newbie

Wont let me log in says i have already used this email and then i geg a notification from facebook saying my account was logged into by spotify but i dont have my facebook linked

342 Views

0 replies

0 likes

Cant log in
  • 342 Views
  • 0 replies
  • 0 likes

Playlist off line and quality

On my android device I frequently use the off-line feature to listen to playlists I downloaded previously via wifi. Unfortunately the size of the downloads is limited. I have some questions related to this:1. Is the size of the download limited by th...

Casual Listener

On my android device I frequently use the off-line feature to listen to playlists I downloaded previously via wifi. Unfortunately the size of the downloads is limited. I have some questions related t...

298 Views

0 replies

0 likes

  • 298 Views
  • 0 replies
  • 0 likes

Impossible to fill payment forms for Brazilian user

The mask at Cpf and Cep fields, from payment method is not holdind the information.nor finding my addreess when I use my android to update payment information page.

Newbie

The mask at Cpf and Cep fields, from payment method is not holdind the information.nor finding my addreess when I use my android to update payment information page.

634 Views

0 replies

0 likes

Android
Payment
  • 634 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Running feature does not appear

Hi, I am using spotify on an android device. I have an issue concerning spotify running feature. Since the first time spotify running feature became available for android devices, I haven't been able to make it shown in the menu. This only happens wh...

Regular

Hi,   I am using spotify on an android device. I have an issue concerning spotify running feature. Since the first time spotify running feature became available for android devices, I haven't ...

bay254

Casual Listener

2991 Views

12 replies

0 likes

  • 2991 Views
  • 12 replies
  • 0 likes

Useing spotify on my roku

Why can't I download full albums on my roku like I can on my phone

Newbie

Why can't I download full albums on my roku like I can on my phone

400 Views

0 replies

1 likes

  • 400 Views
  • 0 replies
  • 1 likes

ad won't show up

At first I got a ad that won't play like had no play pause button. So I logged out/in and went and shuffled on a Playlist and I heard anhad but it didn't pop up or show it was playing at the bottom and after no music so I press shuffle again and it s...

Newbie

At first I got a ad that won't play like had no play pause button. So I logged out/in and went and shuffled on a Playlist and I heard anhad but it didn't pop up or show it was playing at the bottom a...

424 Views

0 replies

0 likes

ad frozen not playing
  • 424 Views
  • 0 replies
  • 0 likes

How to change country while using fido

So... Is it possible to change my country while using the premium service provided by fido?

Newbie

So... Is it possible to change my country while using the premium service provided by fido?

307 Views

0 replies

0 likes

  • 307 Views
  • 0 replies
  • 0 likes

Can't access premium

What can I do to fix this paying for premium but still on Spotify free

Newbie

What can I do to fix this paying for premium but still on Spotify free

351 Views

0 replies

0 likes

  • 351 Views
  • 0 replies
  • 0 likes

Solved!! Can not connect my spotify account with my android phone

Hi! I try to connect my spotify account to my phone and I get the message "You have already create an account with this email address"But I want to connect, not create a new account !If I try with a bad password I get the right message (Bad username/...

Newbie

Hi!   I try to connect my spotify account to my phone and I get the message "You have already create an account with this email address" But I want to connect, not create a new account !...

Adam_B

Spotify

693 Views

1 replies

0 likes

  • 693 Views
  • 1 replies
  • 0 likes

Spotify thinks im logging in from another country

I've been using spotify for a while and recently got the Moto X. I tried logging in with my usual account but for some strange reason it says that Im logging in from a different country. I uninstalled and renstalled and tried again still didnt work. ...

Newbie

I've been using spotify for a while and recently got the Moto X. I tried logging in with my usual account but for some strange reason it says that Im logging in from a different country. I uninstalle...

327 Views

0 replies

0 likes

  • 327 Views
  • 0 replies
  • 0 likes

Smart tv Samsung

Quiero usar mi celular Android como control para mi smart tv Samsung, ya tengo instalada la Apple más reciente de spotify en mi Android y ya descargue la aplicación en mi smart tv, uso la misma conexión de Internet y uso la misma cuenta de spotify en...

Newbie

Quiero usar mi celular Android como control para mi smart tv Samsung, ya tengo instalada la Apple más reciente de spotify en mi Android y ya descargue la aplicación en mi smart tv, uso la misma conex...

403 Views

0 replies

0 likes

  • 403 Views
  • 0 replies
  • 0 likes

Copying Contents of Playlist into Other Playlist

I found some similar posts here, but I am not looking to copy someone else's playlist to mine. I'm trying to downsize my music playlists and want to copy three of them into a new playlist, then delete the 3 old ones. Is there a way to do this on mobi...

Regular

I found some similar posts here, but I am not looking to copy someone else's playlist to mine. I'm trying to downsize my music playlists and want to copy three of them into a new playlist, then delet...

317 Views

0 replies

0 likes

  • 317 Views
  • 0 replies
  • 0 likes

Problem syncing local files to my phone

I am trying to sync local files from my computer to my phone. I added the songs to a playlist and had spotify up on my computer and my phone and pressed the sync button on my phone. All the tracks in the playlist downloaded to my phone except the loc...

Casual Listener

I am trying to sync local files from my computer to my phone.  I added the songs to a playlist and had spotify up on my computer and my phone and pressed the sync button on my phone.  All t...

zippitey2

Casual Listener

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes