Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

115694 Views

27 replies

4 likes

  • 115694 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

NormalAverage

Newbie

232699 Views

149 replies

11 likes

Android
autoplay
bluetooth
  • 232699 Views
  • 149 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

592524 Views

79 replies

3 likes

  • 592524 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

486407 Views

580 replies

42 likes

Account
Free
  • 486407 Views
  • 580 replies
  • 42 likes

Music stops playing : THIS WORKS (for me)

Since the last update to the app, I have been having the issue with music stopping mid-track (playing offline, not linked to internet/wifi or Bluetooth).Completely random, might cut out on the first track, or the tenth, or not at all.Using LG G3 and ...

Roadie

Since the last update to the app, I have been having the issue with music stopping mid-track (playing offline, not linked to internet/wifi or Bluetooth). Completely random, might cut out on the...

Killavirus

Casual Listener

1548 Views

3 replies

1 likes

  • 1548 Views
  • 3 replies
  • 1 likes

SD Card Saving problem.

Hi everyone. First of all I'm sorry for my bad English if I'm writing badly. And this is my first post! YEY!!! Anyway I have a problem (wow nice suprise). I'm using Sony Xperia M4 Aqua and I used 4 GB sd card. Last week I changed my SD card (16 GB). ...

Newbie

Hi everyone. First of all I'm sorry for my bad English if I'm writing badly. And this is my first post! YEY!!!   Anyway I have a problem (wow nice suprise). I'm using Sony Xperia M4 Aqua and I...

11155112320

Newbie

624 Views

1 replies

1 likes

  • 624 Views
  • 1 replies
  • 1 likes

Spotify won't download on my phone

My spotify app kept crashing so i uninstalled it, however now when i try to download it again from the play store 'error: -24' appears and it won't download succesffuly. I've contacted google play and they think it's a problem with spotfy as i can do...

Newbie

My spotify app kept crashing so i uninstalled it, however now when i try to download it again from the play store 'error: -24' appears and it won't download succesffuly. I've contacted google play an...

jean3601

Community Legend

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Takes forever to get some music playing

If I just want to hit "shuffle play" and get some random music playing from my offline library, I often have to wait several minutes just to get the shuffle play button to appear after navigating to "all songs." There should be a shortcut. I shouldn'...

Regular

If I just want to hit "shuffle play" and get some random music playing from my offline library, I often have to wait several minutes just to get the shuffle play button to appear after navigating to ...

378 Views

0 replies

0 likes

  • 378 Views
  • 0 replies
  • 0 likes

bought premium but still on free division

Hey, I bought spotify premium today 01/11/2015 but I have still not been transferred to the premium, I lie still in free. money has been pulled out of my bank account, I need help. Whether you do it on premium or so I must politicize report their fir...

Newbie

Hey, I bought spotify premium today 01/11/2015 but I have still not been transferred to the premium, I lie still in free. money has been pulled out of my bank account, I need help. Whether you do it ...

DasPeter

Community Legend

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

Playlists are no longer available offline

A couple times in the past week when I've powered down my Samsung Galaxy S5 and then powered up again, I found that my Spotify playlists that were previously Available Offline, were no longer Available Offline. Checking my SD card it still shows that...

Gig Goer

A couple times in the past week when I've powered down my Samsung Galaxy S5 and then powered up again, I found that my Spotify playlists that were previously Available Offline, were no longer Availab...

woodandrew90

Roadie

862 Views

3 replies

0 likes

  • 862 Views
  • 3 replies
  • 0 likes

Solved!! Me hicieron el cargo del servicio pero no tengo premium

Pase los datos de mi tarjeta y salió un aviso sobre un problema con mi tarjeta de crédito que lo intentará otra vez y que no me preocupara pues no se hizo ningún cargo pero el cargo si se hizo y no tengo premium

Casual Listener

Pase los datos de mi tarjeta y salió un aviso sobre un problema con mi tarjeta de crédito que lo intentará otra vez y que no me preocupara pues no se hizo ningún cargo pero el cargo si se hizo y no t...

Krenros

Casual Listener

972 Views

2 replies

1 likes

  • 972 Views
  • 2 replies
  • 1 likes

spotify doesn't play on mobile app through speakers

I am trying to play spotify on the mobile app through headphones or speakers when I connect through the headphone jack. How do I get it to play through the speaker?

Newbie

I am trying to play spotify on the mobile app through headphones or speakers when I connect through the headphone jack. How do I get it to play through the speaker?

Noragreene

Casual Listener

478 Views

1 replies

0 likes

  • 478 Views
  • 1 replies
  • 0 likes

Spotify can't find the chromecast

Hey,I bought the new chromecast but in the list of available devices it doesn't show up. Has anyone an idea why?

Newbie

Hey, I bought the new chromecast but in the list of available devices it doesn't show up. Has anyone an idea why?

djmikeystrange

Roadie

679 Views

1 replies

0 likes

  • 679 Views
  • 1 replies
  • 0 likes

Spotify app doesn't play on Samsung A3

HiToday my Spotify app won't play on my Samsung A3.Is there an issue with Spotify servers or something else?I deleted and reinstalled the app and issue is still happening.I would appreciate any help on this, thanks!

Newbie

Hi Today my Spotify app won't play on my Samsung A3. Is there an issue with Spotify servers or something else? I deleted and reinstalled the app and issue is still happening. I would appreciate a...

666 Views

0 replies

0 likes

  • 666 Views
  • 0 replies
  • 0 likes

Volume fluctuation Nexus 5X + bluetooth headset

I use the Brainwavz Blu-100 bluetooth headset. When Eq in Spotify is on and I skip between songs or skip forward within the song the volume increase drasticly for few seconds and then restores to normale. Why?

Casual Listener

I use the Brainwavz Blu-100 bluetooth headset. When Eq in Spotify is on and I skip between songs or skip forward within the song the volume increase drasticly for few seconds and then restores to nor...

508 Views

0 replies

0 likes

  • 508 Views
  • 0 replies
  • 0 likes

If I get spotify student can my husband log on from his phone and use it

If I get spotify student can my husband log on from his phone and use it while I am using it on my phone?

Newbie

If I get spotify student can my husband log on from his phone and use it while I am using it on my phone?

Nico

Community Legend

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

Samsung S5 wifi disconnecting

For the last few weeks, when I try to listen to Spotify in my Samsung S5, the wifi automatically disconnects and my phone reverts to LTE. I've tried reinstalling the app and clearing cache. My ISP is Shaw and the modem i'm using is a Cisco DCP 3825. ...

Newbie

For the last few weeks, when I try to listen to Spotify in my Samsung S5, the wifi automatically disconnects and my phone reverts to LTE. I've tried reinstalling the app and clearing cache. My ISP is...

525 Views

0 replies

0 likes

  • 525 Views
  • 0 replies
  • 0 likes

Volume drops and I cannot turn up again! (Android - Samsung Galaxy Ace 3)

After 30+ minutes of playback, the app automatically turns down the song I'm listening to. I'llturn it up again but as soon as I release the volume slider, it immediately slides itself back down.It happens with random songs and doesn't seem to be any...

Newbie

After 30+ minutes of playback, the app automatically turns down the song I'm listening to. I'll turn it up again but as soon as I release the volume slider, it immediately slides itself back down. ...

426 Views

0 replies

0 likes

  • 426 Views
  • 0 replies
  • 0 likes

Skips bunch of songs in my playlist constantly

So I recently went back to the few version of Spotify on my nexus 6 and it seems like when I shuffle my playlist, it plays a song, then after its over, it shows a bunch of songs being skipped and it always stops and plays the same few songs. I don't ...

Visitor

So I recently went back to the few version of Spotify on my nexus 6 and it seems like when I shuffle my playlist, it plays a song, then after its over, it shows a bunch of songs being skipped and it ...

user-removed

Not applicable

612 Views

1 replies

0 likes

Skipping songs
  • 612 Views
  • 1 replies
  • 0 likes

change in radio function

Have anyone noticed the changes in the radio function? In the old days, if i made a radio channel, Spotify would find random music which was similar to my choice of radio. But now Spotify is making a static playlist, which runs out of tracks in the e...

Newbie

Have anyone noticed the changes in the radio function?   In the old days, if i made a radio channel, Spotify would find random music which was similar to my choice of radio. But now Spoti...

481 Views

0 replies

0 likes

  • 481 Views
  • 0 replies
  • 0 likes

APP not working

my spotify app on my Samsung galaxy won't work. Just keeps bringing me back to my phone homepage. Anyone else having this issue ?I've uninstalled the app and reinstalled already.

Casual Listener

my spotify app on my Samsung galaxy won't work. Just keeps bringing me back to my phone homepage. Anyone else having this issue ? I've uninstalled the app and reinstalled already.

Bittencourt

Spotify Star

861 Views

5 replies

0 likes

  • 861 Views
  • 5 replies
  • 0 likes

Noise spikes with equaliser turned on (Android 6)

Hey guys,I've had a problem in the last 4 weeks ever since I started taking part in the Android 6 concept programme for the Sony Xperia Z3 line.If I leave the equaliser turned on, horribly loud noise spikes destroy my listening experience. This happe...

Regular

Hey guys, I've had a problem in the last 4 weeks ever since I started taking part in the Android 6 concept programme for the Sony Xperia Z3 line. If I leave the equaliser turned on, horribly loud...

user-removed

Not applicable

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Volume oscilando no galaxy s6.

Bom dia, Estou com um sério problema no meu spotify e já não sei mais o que fazer... já formatei o celular, já limpei cache, já reinstalei o aplicativo, já fiz de tudo e nada funcionou ! Desde que eu tive a brilhante ideia de mecher no equalizador do...

Newbie

Bom dia,   Estou com um sério problema no meu spotify e já não sei mais o que fazer... já formatei o celular, já limpei cache, já reinstalei o aplicativo, já fiz de tudo e nada funcionou ! Des...

user-removed

Not applicable

649 Views

1 replies

0 likes

  • 649 Views
  • 1 replies
  • 0 likes

Scratch sound when you play songs on nexus 5

HiI am premuim user when I paly song on my nexus 5 i hear scratch sound. I know its the problem of spotify, i dont have any problem with other apps.plz help me

Newbie

Hi I am premuim user when I paly song on my nexus 5 i hear scratch sound. I know its the problem of spotify, i dont have any problem with other apps.plz help me 

319 Views

0 replies

0 likes

  • 319 Views
  • 0 replies
  • 0 likes