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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1394 Views

0 replies

6 likes

  • 1394 Views
  • 0 replies
  • 6 likes

slow playback

Hi,I have spotify app on my nexus 4 lollipop and I have a good connection speed .. 20 Mbps and ping around 40.But playback is very very slow, as if connection speed is low.I called my ISP many times, thinking that there's a problem with connection sp...

Regular

Hi, I have spotify app on my nexus 4 lollipop and I have a good connection speed .. 20 Mbps and ping around 40. But playback is very very slow, as if connection speed is low. I called my ISP m...

1129738315

Newbie

1446 Views

11 replies

0 likes

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  • 11 replies
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javascript

I want to buy premium and when entering data give below and tell me that I need to activate javascript to continue the flow of buying someone can help ?

Newbie

I want to buy premium and when entering data give below and tell me that I need to activate javascript to continue the flow of buying someone can help ?

323 Views

0 replies

0 likes

  • 323 Views
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  • 0 likes

You appear to be loging in from a different country.

Hi,I am getting the you appear to be loging in from a different country when trying to sign in through my Facebook account.I have not used spotify or Facebook for some months but have been living in the same country since last using spotify. I did lo...

Casual Listener

Hi, I am getting the you appear to be loging in from a different country when trying to sign in through my Facebook account. I have not used spotify or Facebook for some months but have been living...

Hg7

Casual Listener

352 Views

1 replies

0 likes

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  • 1 replies
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Not downloading to sd card on 6.0 this is silly

I tried everything like other posters but to no avail .. Ther ewas a fix for moto x pure .. But it only works on one phone i have ..and its not really a solution ...64gb empty card .fresh installs chosonf extreme quality .. Nothing worked .. Not only...

Newbie

I tried everything like other posters but to no avail .. Ther ewas a fix for moto x pure .. But it only works on one phone i have ..and its not really a solution ...64gb empty card .fresh installs ch...

193 Views

0 replies

0 likes

  • 193 Views
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Cuenta Premium

Realiza mi pago para premiun de $99.00 por un mes y me sigue apareciendo la version gratis

Newbie

Realiza mi pago para premiun de $99.00 por un mes y me sigue apareciendo la version gratis

261 Views

0 replies

0 likes

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Deleting music for real. Android device.

Cleared Cache. Go to my music and everything is still there. How do i truly delete music?! I want to all of it gone. Its becoming a mess and I want to start from scratch.

Casual Listener

Cleared Cache. Go to my music and everything is still there. How do i truly delete music?! I want to all of it gone. Its becoming a mess and I want to start from scratch.

user-removed

Not applicable

343 Views

3 replies

0 likes

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Memoria del telefono

No me deja seguir descargando música porque dice que me queda poco espacio en la memoria del teléfono, quisiera saber donde queda guardada la música como para que me ocupe la memoria del celular??

Newbie

No me deja seguir descargando música porque dice que me queda poco espacio en la memoria del teléfono, quisiera saber donde queda guardada la música como para que me ocupe la memoria del celular??

221 Views

0 replies

0 likes

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need help!!

I had spotify for a year, could not pay so stopped and now I want it back, went to get premium for the student price and was charged TWICE AND STILL DONT HAVE PREMIUM!! WHAT DO I NEED TO DO TO GET REFUND AND GET PREMIUM?!

Casual Listener

I had spotify for a year, could not pay so stopped and now I want it back, went to get premium for the student price and was charged TWICE AND STILL DONT HAVE PREMIUM!! WHAT DO I NEED TO DO TO GET RE...

193 Views

0 replies

0 likes

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Library sync issues?

I've just tried coming back to Spotify because I've almost had it with my other music apps with things like random songs missing from albums or taking music away from the catalog. When I log in on the web app I can see a library full or artists that ...

Newbie

I've just tried coming back to Spotify because I've almost had it with my other music apps with things like random songs missing from albums or taking music away from the catalog. When I log in on th...

200 Views

0 replies

0 likes

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Google voice commands for playing an album in order

Whenever I ask Google to play a certain album, it initially tries to play the top songs of the album. I think it would be better to play it in order based on this command, as I would assume this would be the intent of most people. Or maybe it's just ...

Casual Listener

Whenever I ask Google to play a certain album, it initially tries to play the top songs of the album. I think it would be better to play it in order based on this command, as I would assume this woul...

edwardsprague

Newbie

889 Views

1 replies

4 likes

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Offline on mutliple devices - set only one device to download offline playlists

Hi guys, I have Spotify premimum on my iPod and Samsung S6 edge. I use my iPod on the bus etc so I need it to download songs/playlists for offline use. I only want to use spotify on my phone for when I'm within wifi range and don't have my iPod with ...

Newbie

Hi guys,   I have Spotify premimum on my iPod and Samsung S6 edge. I use my iPod on the bus etc so I need it to download songs/playlists for offline use. I only want to use spotify on my phone...

541 Views

0 replies

0 likes

devices
multiple
Playlists
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HELP.

I got logged out of my Spotify & had to log back in, I don't remember my username or my password so this is a problem. & I didn't use my regular email to make this account. I paid for Spotify so how can I cancel it?

Visitor

I got logged out of my Spotify & had to log back in, I don't remember my username or my password so this is a problem. & I didn't use my regular email to make this account. I paid for Spotify...

232 Views

0 replies

0 likes

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Spotify app crashes while playing on PC

Hello guys I start music on my pc and then I open spotify app on my note 3 android 5.0 to control music or volume but it crashes and it can't recover it self . I had to force close on task messenger and run it again and some times I do that for 3 tim...

Regular

Hello guys I start music on my pc and then I open spotify app on my note 3 android 5.0 to control music or volume but it crashes and it can't recover it self .   I had to force close on task m...

sereffgonultas

Regular

1036 Views

14 replies

0 likes

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Downloaded music deleting automatically and randomly

I had this issue about a month ago and then it stopped. Spotify seems to randomly delete the music I've downloaded onto my phone. I've done everything short of a full factory reset of my phone. I've cleared off the music and redownloaded it, reinstal...

Newbie

I had this issue about a month ago and then it stopped. Spotify seems to randomly delete the music I've downloaded onto my phone. I've done everything short of a full factory reset of my phone. I've ...

371 Views

0 replies

0 likes

Deleting
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Solved!! Unable to open spotify on my Samsung S5 since the last update.

The app loads into the new feature "running" window, then when I tap done or wait about 5 seconds the app crashes. I've tried downloading the newest beta and reinstalling the app multiple times with 2 different facebook accounts and nothing works, I ...

Visitor

The app loads into the new feature "running" window, then when I tap done or wait about 5 seconds the app crashes. I've tried downloading the newest beta and reinstalling the app multiple times with ...

pm83

Casual Listener

827 Views

4 replies

0 likes

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Lost Android

Hello,How do I recover my playlists since I lost my cell phone and they were all loaded to the cell under my Spotify account, how do I recover them online?

Newbie

Hello, How do I recover my playlists since I lost my cell phone and they were all loaded to the cell under my Spotify account, how do I recover them online?

driveflanger

Community Legend

304 Views

1 replies

0 likes

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Streaming separate play lists on family plan

I added my wife to my family plan but we cannot listen to different play lists at the same time on separate devices...she listens at work and I listen at home. I would like to resolve this. Please respond by e-mail or text. Thank you

Casual Listener

I added my wife to my family plan but we cannot listen to different play lists at the same time on separate devices...she listens at work and I listen at home. I would like to resolve this. Please re...

342 Views

0 replies

0 likes

Oldmanbarney
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Can't log into my premium spotify account after i reformat my phone, i

I am a premium user of spotify have been for almost a year and i love spotify. This is just frustrating me. So i reformat my lg g3 then when i re install my spotify account via fb log.in it will says that. "You appear to log into spotify from a diffe...

Casual Listener

I am a premium user of spotify have been for almost a year and i love spotify. This is just frustrating me. So i reformat my lg g3 then when i re install my spotify account via fb log.in it will says...

aodhokeady

Gig Goer

695 Views

3 replies

0 likes

Can't log into spotify premium accoubt after reformating my phone
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now feature, playlist radio.

is there a way to stop the app from opening to the NOW part, most of the time its nothing I want to hear. I want the music i have, if im in the mood to go there we should have the option. Also, the playlist or song radio used to just play. now you ha...

Casual Listener

  is there a way to stop the app from opening to the NOW part, most of the time its nothing I want to hear. I want the music i have, if im in the mood to go there we should have the option...

214 Views

0 replies

0 likes

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Can't Sign in on Android Device

I just installed spotify on my Sony Tablet S and it will not allow me to sign in. I already have a spotify account on my ps3, and sometimes I use it on my laptop. I signed up for the account with my email address, but the account is also connected to...

Newbie

I just installed spotify on my Sony Tablet S and it will not allow me to sign in. I already have a spotify account on my ps3, and sometimes I use it on my laptop. I signed up for the account with my ...

theotimecolin

Casual Listener

407 Views

1 replies

1 likes

  • 407 Views
  • 1 replies
  • 1 likes