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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111592 Views

26 replies

3 likes

  • 111592 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224560 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224560 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581925 Views

79 replies

3 likes

  • 581925 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478949 Views

577 replies

40 likes

Account
Free
  • 478949 Views
  • 577 replies
  • 40 likes

EQ is delayed on Nexus 6P

I have just purchased a Nexus 6P as an upgrade from my iPhone 5s. I absolutely love the phone but there is one thing I despise about it, and that's the equaliser in Spotify. I listen to Spotify everytime I'm out of the house and I really like using t...

Newbie

I have just purchased a Nexus 6P as an upgrade from my iPhone 5s. I absolutely love the phone but there is one thing I despise about it, and that's the equaliser in Spotify.   I listen to Spot...

627 Views

0 replies

1 likes

  • 627 Views
  • 0 replies
  • 1 likes

Chromecast - Skip Songs

Hi all, I can't seem to skip tracks on spotiy when the audio device is a Chromecast without the songs stopping, or hanging. Where as if I leave the song playing it always goes to the next song no worries.Any ideas?

Newbie

Hi all, I can't seem to skip tracks on spotiy when the audio device is a Chromecast without the songs stopping, or hanging. Where as if I leave the song playing it always goes to the next song no wor...

543 Views

0 replies

0 likes

  • 543 Views
  • 0 replies
  • 0 likes

Spotify Running on Phone, controlled by external tablet.

Hello Spotify Users and Staff! Currently I am a Premium Subscriber to Spotify. I know you can stream remotely from your phone to your desktop but what I wanted to do is a little different. My plan was to connect my phone to the car speaker system but...

Newbie

Hello Spotify Users and Staff!    Currently I am a Premium Subscriber to Spotify. I know you can stream remotely from your phone to your desktop but what I wanted to do is a little differ...

328 Views

0 replies

0 likes

  • 328 Views
  • 0 replies
  • 0 likes

Sign in

When I try to sign in it tells me that my username or email is incorrect and they are one in the same, so I try to sign up and tells me that the user name is taken my email address which is my username

Newbie

When I try to sign in it tells me that my username or email is incorrect and they are one in the same, so I try to sign up and tells me that the user name is taken my email address which is my userna...

264 Views

0 replies

0 likes

  • 264 Views
  • 0 replies
  • 0 likes

Very İmportant

Hi , I'm listening to a playlist that was previously deleted (Your morning coffee in spotifyuk ) . Do I have a chance to find again

Casual Listener

Hi , I'm listening to a playlist that was previously deleted (Your morning coffee in spotifyuk ) . Do I have a chance to find again

yusufiktu006

Casual Listener

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Downloading music everyday, sometimes 70 or more songs!

Dear Spotify, why is it that every time, I start the Spotify app on my phone, it has to download almost all of my songs again?It is driving me mad, this is stupid. It has to download almost 80 songs sometimes, other times maybe 18, but always more th...

Music Fan

Dear Spotify, why is it that every time, I start the Spotify app on my phone, it has to download almost all of my songs again? It is driving me mad, this is stupid. It has to download almost 80 so...

Thierrydriessen

Music Fan

1324 Views

4 replies

0 likes

Always downloading songs
  • 1324 Views
  • 4 replies
  • 0 likes

Spotify and Android 6

Hi we're running CM13 on a Samsung Galxy s4mini.The complete troubleshooting Guide regarding se SD-card.Doesn't work Spotify always uses internal memory even, when this is completely filled with stuff. Great Bullhsit guys. Has anybody an Idea what is...

Newbie

Hi we're running CM13 on a Samsung Galxy s4mini. The complete troubleshooting Guide regarding se SD-card. Doesn't work Spotify always uses internal memory even, when this is completely filled with ...

465 Views

0 replies

0 likes

  • 465 Views
  • 0 replies
  • 0 likes

Lost premium upgrade

I upgraded about 5 months ago. Accidentally uninstalled the app. After re installing the app. My upgrade was gone! How do i recover it?

Newbie

I upgraded about 5 months ago. Accidentally uninstalled the app. After re installing the app. My upgrade was gone! How do i recover it?

318 Views

0 replies

0 likes

  • 318 Views
  • 0 replies
  • 0 likes

Solved!! Music videos

Does anyone think Spotify will implement videos into the app? Would be a sweet update!

Newbie

Does anyone think Spotify will implement videos into the app? Would be a sweet update!

Bittencourt

Spotify Star

496 Views

1 replies

0 likes

  • 496 Views
  • 1 replies
  • 0 likes

Spotify app stops track 2sec bevor finish

Ciao everybody, i've a problem with the spotify app on my Sony Z3 compact (Android 5.1.1). I've I play music with the app, the track stops always 2sec. bevor finish. (If the track lasts 5:46 it stops at 5:44).This appears after a random number of tra...

Newbie

Ciao everybody,   i've a problem with the spotify app on my Sony Z3 compact (Android 5.1.1).   I've I play music with the app, the track stops always 2sec. bevor finish. (If the track l...

315 Views

0 replies

0 likes

  • 315 Views
  • 0 replies
  • 0 likes

Spotify App not showing up in Android Auto

I recently purchased and installed an Android Auto compatible radio in my car. Android Auto works great, though Id really prefer to play music with Spotify which is supported. I have seen articles about people using it with the same radio that Ive go...

Newbie

I recently purchased and installed an Android Auto compatible radio in my car.    Android Auto works great, though Id really prefer to play music with Spotify which is supported. I have s...

Phil823

Newbie

2215 Views

4 replies

0 likes

android auto
Galaxy S6
Lollipop
  • 2215 Views
  • 4 replies
  • 0 likes

7 day free trial

OK so I recently started using spotify and heard you could get a 7 day free trial which I can't and I have not used the trial and its not showing up please help... Sincerely, Spotify user

Newbie

OK so I recently started using spotify and heard you could get a 7 day free trial which I can't and I have not used the trial and its not showing up please help...      Sincerely, &n...

522 Views

0 replies

0 likes

  • 522 Views
  • 0 replies
  • 0 likes

Ecualización

Hola, espero que se encuentren bien! Necesito ayuda para dejar establecida la ecualización que más me gusta, que cuando salgo del menú de configuración la ecualización se me desactiva.Gracias!

Newbie

Hola, espero que se encuentren bien! Necesito ayuda para dejar establecida la ecualización que más me gusta, que cuando salgo del menú de configuración la ecualización se me desactiva. Gracias!

256 Views

0 replies

0 likes

  • 256 Views
  • 0 replies
  • 0 likes

Android App Crashing

A while ago I updated the app, didn't have any problems. About a week ago the app has completely stopped working. When I open it, a black screen appears and then closes and a "Unfortunately, Spotify has stopped" message appears. I have tried turning ...

Casual Listener

A while ago I updated the app, didn't have any problems. About a week ago the app has completely stopped working. When I open it, a black screen appears and then closes and a "Unfortunately, Spotify ...

414 Views

0 replies

0 likes

  • 414 Views
  • 0 replies
  • 0 likes

Premier 3 mesi a 0.99

Salve volevo un informazione x più di 5 giorni (dal 25 dicembre)non sono mai riuscito ad attivare la promozione il messaggio era sempre uguale.Impossibile registrare causa problemi tecnici.ora che non c'è più la promozione si riesce perfettamente ad ...

Newbie

Salve volevo un informazione x più di 5 giorni (dal 25 dicembre)non sono mai riuscito ad attivare la promozione il messaggio era sempre uguale. Impossibile registrare causa problemi tecnici.ora che ...

445 Views

0 replies

0 likes

  • 445 Views
  • 0 replies
  • 0 likes

how to delete or remove whole albums htc-one-m8 Android 5.0.1

for instance, I only wanted one song from Fleetwood Mac and whole album is there offline with no option that I can find to remove album(s).I can remove individual songs but unless I hunt and pecking around I sometimes accidentally add another album I...

Newbie

for instance, I only wanted one song from Fleetwood Mac and whole album is there offline with no option that I can find to remove album(s). I can remove individual songs but unless I hunt and peckin...

user-removed

Not applicable

667 Views

1 replies

0 likes

remove
  • 667 Views
  • 1 replies
  • 0 likes

No Album Art Whatsoever

This happens quite often, all of sudden I get no album art on any of my songs. Whether they be locally stored, saved for offline, or just regular listneing. I have tried reinstalling the app all together, clearing the cache/data for the app, as well ...

Music Fan

This happens quite often, all of sudden I get no album art on any of my songs. Whether they be locally stored, saved for offline, or just regular listneing. I have tried reinstalling the app all toge...

chicknahaf

Casual Listener

1017 Views

1 replies

1 likes

  • 1017 Views
  • 1 replies
  • 1 likes

Solved!! New songs on an offline playlist

So, I've followed a playlist that somebody else has made and have made it Offline on my mobile. My question is, when that person adds new songs to that playlist, will it automatically download them and make them offline on my mobile? I obviously don'...

Regular

So, I've followed a playlist that somebody else has made and have made it Offline on my mobile.   My question is, when that person adds new songs to that playlist, will it automatically downlo...

markusfen

Regular

925 Views

4 replies

0 likes

  • 925 Views
  • 4 replies
  • 0 likes

Deleting the cache and saved data not working

Hey guys this is bugging me. After some issues on syncing yesterday was fixed now my phone is full on storage space. I did the deleting of saved data and cache from the settings menu and it didint worked. Then I clear the cache of the app and uninsta...

Regular

Hey guys this is bugging me. After some issues on syncing yesterday was fixed now my phone is full on storage space. I did the deleting of saved data and cache from the settings menu and it didint wo...

Bittencourt

Spotify Star

4293 Views

7 replies

0 likes

offline data
storage space
  • 4293 Views
  • 7 replies
  • 0 likes

josemitroya

He pagado por suscripción a Premiun por tres mese por 0,99 €Aunque se ha cargado en tarjeta, después de dos días sigo siendo spotify fee.Por que ???Gracias

Casual Listener

He pagado por suscripción a Premiun por tres mese por 0,99 € Aunque se ha cargado en tarjeta, después de dos días sigo siendo spotify fee. Por que ??? Gracias

josemitroya

Casual Listener

558 Views

2 replies

0 likes

  • 558 Views
  • 2 replies
  • 0 likes