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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
  • 847156 Views
  • 11 replies
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  • Android
    Guide
    Troubleshooting
  • 847156 Views
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16186 Views
  • 3 replies
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  • 16186 Views
  • 3 replies
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cannot connect galaxy tab s to ps4

I'm trying to connect them but no devices show up on the app. I've Uninstalled and reinstalled the app, restarted the ps4 app, and all I get is spotify saying unknown device and under that, connecting.

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  • Newbie
  • I'm trying to connect them but no devices show up on the app. I've Uninstalled and reinstalled the app, restarted the ps4 app, and all I get is spotify saying unknown device and under that, connectin...
  • Daniel
  • Community Legend
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
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Keeps Crashing the Whole Phone

When I try to play a song, after a few minutes it crashes the whole phone forcing me to hold the power button until the device boots up. My device is a Samsung Galaxy S5 running lollipop (android 5.0). So far, it's only happened while I was walking o...

  • Casual Listener
  • When I try to play a song, after a few minutes it crashes the whole phone forcing me to hold the power button until the device boots up. My device is a Samsung Galaxy S5 running lollipop (android 5.0...
  • Daniel
  • Community Legend
  • 214 Views
  • 2 replies
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  • 214 Views
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Solved!! spotify stops playing suddenly while using other application (android)

im on a premium account on spotify, whenever im playing games or just browsing and surfing spottify just stops playing suddenly. it is very annoying. any solution to that? android version 4.4.4 miui

  • Regular
  • im on a premium account on spotify, whenever im playing games or just browsing and surfing spottify just stops playing suddenly. it is very annoying. any solution to that? android version 4.4.4 miui
  • kdavid
  • Regular
  • 3949 Views
  • 9 replies
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  • Linux
  • 3949 Views
  • 9 replies
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spotify skipping ahead songs

I pay Premium but lately my spotify has had fits of only playin 1-5 secs of a song then skipping ahead when using the android app on my HTC one phone. This happens with synch, playlists and regular streaming with and without headphones. Have tried fa...

  • Casual Listener
  • I pay Premium but lately my spotify has had fits of only playin 1-5 secs of a song then skipping ahead when using the android app on my HTC one phone. This happens with synch, playlists and regular s...
  • DVelasquez79
  • Casual Listener
  • 1960 Views
  • 4 replies
  • 0 likes
  • Windows
  • 1960 Views
  • 4 replies
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Release Notes - Spotify for Android (2.5.0)

What's new in this version (2.5.0) New: Play Spotify in your Android Auto equipped vehicle. Just connect a compatible Android phone and you're ready to roll.

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  • Community Legend
  •   What's new in this version (2.5.0)   New: Play Spotify in your Android Auto equipped vehicle. Just connect a compatible Android phone and you're ready to roll.
  • ErickRGuetta
  • Community Legend
  • 1275 Views
  • 3 replies
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  • Android
    Release Notes
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Where can I save MP3 Files so Spotify can play them?

I've tried the playlist thing. It doesn't work. I'm assuming this has something to do with the astonishingly poor job Spotify's designers have done with the app. Apparently, I'm not going to get an elegant, in app solution to this problem. If anyone ...

  • Casual Listener
  • I've tried the playlist thing. It doesn't work. I'm assuming this has something to do with the astonishingly poor job Spotify's designers have done with the app. Apparently, I'm not going to get an e...
  • Daniel
  • Community Legend
  • 697 Views
  • 3 replies
  • 0 likes
  • 697 Views
  • 3 replies
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online use with smartphone

Heyho community, just one simple I guess stupid question. Is it standard that I cant listen to my own playlists when Im online with my phone eventhough I have wifi (I mean on PC it works just that way). Did i miss some settings or is it just "smartph...

  • Newbie
  • Heyho community, just one simple I guess stupid question. Is it standard that I cant listen to my own playlists when Im online with my phone eventhough I have wifi (I mean on PC it works just that wa...
  • Daniel
  • Community Legend
  • 264 Views
  • 2 replies
  • 0 likes
  • 264 Views
  • 2 replies
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Spotify Songs don't stay downloaded offline

Hi, For Samsung Galaxy 3, my phone has stopped 'keeping' some downloaded songs. Essentially what happens is that I download 40 new songs, they work fine and are green. Then my phone is turned off or runs out of battery and when I turn my phone back o...

  • Newbie
  • Hi,   For Samsung Galaxy 3, my phone has stopped 'keeping' some downloaded songs.   Essentially what happens is that I download 40 new songs, they work fine and are green.  Then my...
  • Saint82270
  • Regular
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
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i dont have an equalizer in settings

I pay for spotify and i just got a new system in my car and it sounds like **bleep**, but i dont know why i dont have an equalizer in the settings menu ive checked other ppls phones and it seems like im the only one that doesnt have it i would apprec...

  • Newbie
  • I pay for spotify and i just got a new system in my car and it sounds like **bleep**, but i dont know why i dont have an equalizer in the settings menu ive checked other ppls phones and it seems like...
  • Daniel
  • Community Legend
  • 1203 Views
  • 2 replies
  • 0 likes
  • 1203 Views
  • 2 replies
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Playlist is not sorting by title

It works but then when I back out and come back in, it goes back to its original sorting. Fml !

  • Casual Listener
  • It works but then when I back out and come back in, it goes back to its original sorting. Fml !
  • 110 Views
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  • 110 Views
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Solved!! Wiped Cache and Data, Spotify stopped working!

Tried to follow this, to get my offline playlists on my SD card: https://support.spotify.com/us/problems/#!/article/switch-storage-of-Spotify-files-from-internal-memory-to-my-SD-card-androidNow I get a prompt saying Spotify has stopped each fifth sec...

  • Casual Listener
  • Tried to follow this, to get my offline playlists on my SD card: https://support.spotify.com/us/problems/#!/article/switch-storage-of-Spotify-files-from-internal-memory-to-my-SD-card-android ...
  • Daniel
  • Community Legend
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Spotify not running as usual....

Won't play anything for anything longer then 1-2 seconds without stopping and closing no idea why am using a S3 so shouldn't be hardware issues ... But the weird part is it won't play my downloaded tracks either just says I need to conect then crashs

  • Newbie
  • Won't play anything for anything longer then 1-2 seconds without stopping and closing no idea why am using a S3 so shouldn't be hardware issues ... But the weird part is it won't play my downloaded t...
  • Daniel
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Samsung S5 connection issue

Spotify works fine on the Samsung S5 when in WIFi but it says no connection when connected to 3G. Anyone with the same issue or a possible solution? Others phones work just fine but 2 samsung S5 just can't connect.Thanks!

  • Casual Listener
  • Spotify works fine on the Samsung S5 when in WIFi but it says no connection when connected to 3G. Anyone with the same issue or a possible solution? Others phones work just fine but 2 samsung S5 just...
  • mauriciolondoo
  • Casual Listener
  • 207 Views
  • 2 replies
  • 0 likes
  • 207 Views
  • 2 replies
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Random stuttering

OK so for the last few versions I've been getting a random stutter on mobile whether I'm using online or offline mode, tried fresh install of Android fresh install of Spotify, nothing seems to be helping, anyone else experiencing something similar kn...

  • Casual Listener
  • OK so for the last few versions I've been getting a random stutter on mobile whether I'm using online or offline mode, tried fresh install of Android fresh install of Spotify, nothing seems to be hel...
  • Jordi
  • Community Legend
  • 294 Views
  • 3 replies
  • 0 likes
  • 294 Views
  • 3 replies
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songs missing from album

Hi, I was trying to listen to an album - Dustwalker by Fen, which says it has 7 songs, but when I go to listen to it, there are only 4Any idea what I'm doing wrong?Thanks

  • Newbie
  • Hi, I was trying to listen to an album - Dustwalker by Fen, which says it has 7 songs, but when I go to listen to it, there are only 4 Any idea what I'm doing wrong? Thanks
  • dinomight
  • Spotify Star
  • 227 Views
  • 1 replies
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  • 227 Views
  • 1 replies
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Solved!! How can I search a song in my playlist?

Hi Guys, I got a heavy playlist with 9.950 songs (limit is 10.000 -.-) and I can't search in it for songs, albums or artists you can imagen how annoing this is. I got this problem since I updated the latest Spotify version, previously it worked with ...

  • Casual Listener
  • Hi Guys,   I got a heavy playlist with 9.950 songs (limit is 10.000 -.-) and I can't search in it for songs, albums or artists you can imagen how annoing this is. I got this problem since...
  • xWh1t3
  • Casual Listener
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Getting "Failed signing in spotify" error constantly

My phone CONSTANTLY gives me a notification at the bottom of the screen that says "Failed signing in spotify. User needs premium subscription." I both have a premium subscription and have the app signed into my account on the phone. Any guesses? It s...

  • Newbie
  • My phone CONSTANTLY gives me a notification at the bottom of the screen that says "Failed signing in spotify. User needs premium subscription." I both have a premium subscription and have the app sig...
  • Daniel
  • Community Legend
  • 112 Views
  • 2 replies
  • 0 likes
  • 112 Views
  • 2 replies
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No Local Files on Android?? Why would i use Spotify???

I have a Samsung Galaxy S4 & none of my Local Files will transfer from my PC (at work) or my Mac (at home). They show up greyed if they are on a playlist, but that's it. They won't play at all on Spotify, but will play with my Android Music Player. I...

  • Visitor
  •  I have a Samsung Galaxy S4 & none of my Local Files will transfer from my PC (at work) or my Mac (at home).  They show up greyed if they are on a playlist, but that's it.  They wo...
  • user-removed
  • Not applicable
  • 219 Views
  • 2 replies
  • 0 likes
  • 219 Views
  • 2 replies
  • 0 likes