Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 853691 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 853691 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 19699 Views
  • 3 replies
  • 0 likes
  • 19699 Views
  • 3 replies
  • 0 likes

Song list doesn't show on mobile

Right after I updated my Spotify on Android, all the songs on my songlist were gone! It's kinda weird, because on the actual spotify web, app and even ps4, everything works totally fine and I can see all my songs. However, on the app I find that I ha...

  • Casual Listener
  • Right after I updated my Spotify on Android, all the songs on my songlist were gone! It's kinda weird, because on the actual spotify web, app and even ps4, everything works totally fine and I can see...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Data Usage

Hey all, so I was just curious to know if I would go over my data listening to music for roughly 2 and a half hours a day? I have 6GB of data that resets monthly. I have WIFI at home and at my course. But I have never tried to listen to music on the ...

  • Casual Listener
  • Hey all, so I was just curious to know if I would go over my data listening to music for roughly 2 and a half hours a day? I have 6GB of data that resets monthly. I have WIFI at home and at my course...
  • user-removed
  • Not applicable
  • 227 Views
  • 2 replies
  • 0 likes
  • 227 Views
  • 2 replies
  • 0 likes

[Android] Kindle Fire HD 7 (4th gen)

It would be great if you would hurry up and release the update saying that kindle is not mobile but instead a tablet.

  • Newbie
  • It would be great if you would hurry up and release the update saying that kindle is not mobile but instead a tablet.
  • newswatcher
  • Newbie
  • 510 Views
  • 3 replies
  • 2 likes
  • Android
  • 510 Views
  • 3 replies
  • 2 likes

[Mobile - Android] works on other networks but not on my network!

Good evening, Spotify community! I have a rather strange problem. In my spotify for Android, it works normally in other wireless networks but when I get home it does not work, only announced that I'm offline and that this feature is not available. It...

  • Casual Listener
  • Good evening, Spotify community!   I have a rather strange problem. In my spotify for Android, it works normally in other wireless networks but when I get home it does not work, only announced...
  • hanslowbot
  • Music Fan
  • 218 Views
  • 1 replies
  • 1 likes
  • 218 Views
  • 1 replies
  • 1 likes

Equalizer not working

Hello!I seem to be having trouble getting the equalizer working on my android. The wierd thing is that works sometimes, and sometimes it just doesn't kick in. At first I thought it had something to do with wether I was on Wi-Fi or not, but seeing as ...

  • Casual Listener
  • Hello! I seem to be having trouble getting the equalizer working on my android. The wierd thing is that works sometimes, and sometimes it just doesn't kick in. At first I thought it had something ...
  • blytes
  • Newbie
  • 844 Views
  • 3 replies
  • 0 likes
  • 844 Views
  • 3 replies
  • 0 likes

Offline musics are disappearing

I'm a premium user almost the begining Spotify came to Brasil. The only reason I pay is to listen when I'm offline. But even downloaded all the musics in the playlist, when I'm offline a lot of musics doesn't play.It is boring me because probably I'm...

  • Casual Listener
  • I'm a premium user almost the begining Spotify came to Brasil. The only reason I pay is to listen when I'm offline. But even downloaded all the musics in the playlist, when I'm offline a lot of music...
  • leopereshz
  • Casual Listener
  • 429 Views
  • 2 replies
  • 0 likes
  • Bug Playlist
    Offline songs
    Premium
  • 429 Views
  • 2 replies
  • 0 likes

Connection Problems with HTC M8 One

I subscribed to Spotify yesterday, everything was working great - it was working on my lap top and mobile phone. Now, all of sudden it won't let me log on to my mobile phone. The phone is a HTC - M8 One. I have tried uninstalling the app & re-install...

  • Newbie
  • I subscribed to Spotify yesterday, everything was working great - it was working on my lap top and mobile phone. Now, all of sudden it won't let me log on to my mobile phone.   The phone is a ...
  • NemanjaV95
  • Music Fan
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Sound goes low

Why does sound go lower when songs play?

  • Newbie
  • Why does sound go lower when songs play?
  • user-removed
  • Not applicable
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

cancelling subscription

Hi I am trying to cancel my free subscription to premium, when I go to my subscription page there is no view options it just gives me the option to extend my free subscription, could you please help me to sort this out ASAP thanks

  • Casual Listener
  • Hi I am trying to cancel my free subscription to premium, when I go to my subscription page there is no view options it just gives me the option to extend my free subscription, could you please help ...
  • MattSuda
  • Spotify Star
  • 179 Views
  • 3 replies
  • 0 likes
  • 179 Views
  • 3 replies
  • 0 likes

Some songs do not play

I've noticed that on my android device (LG G2) that certain songs, like "call me" by shinedown or "car radio" by twenty one pilots, do not play. I can select the song, and the little timer that moved from left to right to show the progression of the ...

  • Newbie
  • I've noticed that on my android device (LG G2) that certain songs, like "call me" by shinedown or "car radio" by twenty one pilots, do not play. I can select the song, and the little timer that moved...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

Galaxy S5 sound problem

For some reason my Bluetooth volume in my car is really low when I'm using spotify. All apps are closed and nothing is running in the background. could it be another equalizer issue?? Cuz i have to turn it up twice as loud to listen to it at a normal...

  • Casual Listener
  • For some reason my Bluetooth volume in my car is really low when I'm using spotify. All apps are closed and nothing is running in the background. could it be another equalizer issue?? Cuz i have to t...
  • twobblez
  • Casual Listener
  • 281 Views
  • 2 replies
  • 0 likes
  • 281 Views
  • 2 replies
  • 0 likes

(Android) Automatically deleted offline mode on playlist!

I was driving home and playing music with my android phone playing one of my offline playlists, and all of a sudden the offline mode was turned off and most of the tracks were unable to play, I wasn't even connected to internet and it just **bleep**i...

  • Music Fan
  • I was driving home and playing music with my android phone playing one of my offline playlists, and all of a sudden the offline mode was turned off and most of the tracks were unable to play, I wasn'...
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

MOTO E SAVE OFFLINE PLAYLIST' S on SD Card is not working

Hi I just bought a brand new MOTO E and put Spotify on it.The Problem is that my offline playlsit are saved on my internal storage. Not on the brand new 32 GB micro sd card (which works!)I tried a lot of solutions from the forum here. empty cache red...

  • Casual Listener
  • Hi  I just bought a brand new MOTO E and put Spotify on it. The Problem is that my offline playlsit are saved on my internal storage. Not on the brand new 32 GB micro sd card  (which works...
  • Cryptus
  • Casual Listener
  • 848 Views
  • 3 replies
  • 0 likes
  • 848 Views
  • 3 replies
  • 0 likes

downloading songs

When you down load a song, where does it download to?? It says it's downloaded but I can't find it on my phone anywhere. I have an HTC1

  • Newbie
  • When you down load a song, where does it download to?? It says it's downloaded but I can't find it on my phone anywhere. I have an HTC1
  • Cryptus
  • Casual Listener
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Error when Playing the Song "Nirvana" from Favorite

Hello dear Spotify, hopefully i have found the right place for error reporting.When playing the song "Nirvana" from the album :"Christoph Alex" from the rapper "Favorite" the song/track suddenly "stops" so you cant here anything after 1:20/1:21 . Hop...

  • Casual Listener
  • Hello dear Spotify, hopefully i have found the right place for error reporting. When playing the song "Nirvana" from the album :"Christoph Alex" from the rapper "Favorite" the song/track suddenly ...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Bluetooth usage

Is there a way to have spotify not empty my playlist when I disconnect from a bluetooth audio device? Also, Spotify seems to get into a "bad state" where no music will play even after I select it. I like to play my offline playlists via bluetooth to ...

  • Casual Listener
  • Is there a way to have spotify not empty my playlist when I disconnect from a bluetooth audio device? Also, Spotify seems to get into a "bad state" where no music will play even after I select it. I ...
  • user-removed
  • Not applicable
  • 3972 Views
  • 16 replies
  • 2 likes
  • 3972 Views
  • 16 replies
  • 2 likes

I paid but says the payment was not made

It has come in the making of the card that I paid this month's Spotify, but when I open Spotify says I do not efetuei payment, does anyone know the problem or something?

  • Casual Listener
  • It has come in the making of the card that I paid this month's Spotify, but when I open Spotify says I do not efetuei payment, does anyone know the problem or something?
  • MattSuda
  • Spotify Star
  • 255 Views
  • 2 replies
  • 0 likes
  • 255 Views
  • 2 replies
  • 0 likes

Offline music no longer available

I have about 50 albums which I have downloaded so that I can listen while I am offline. Today all albums were no longer available offline and I have had to download them all again. Any reason for this?

  • Casual Listener
  • I have about 50 albums which I have downloaded so that I can listen while I am offline. Today all albums were no longer available offline and I have had to download them all again.  Any reason&n...
  • shaun_plant-nz
  • Casual Listener
  • 444 Views
  • 2 replies
  • 0 likes
  • 444 Views
  • 2 replies
  • 0 likes

Spotify App makes my phone Frozen/Unresponsive over and over!!!!

I don't know if this is a problem for everyone, but its a serious problem for me. Almost once every few minutes Spotify makes my phone completely freeze! It happens only if I skip a part of a song, or move through my tracks to fast. I know its going ...

  • Newbie
  • I don't know if this is a problem for everyone, but its a serious problem for me.   Almost once every few minutes Spotify makes my phone completely freeze!  It happens only ...
  • jasonmasque
  • Newbie
  • 3315 Views
  • 7 replies
  • 2 likes
  • 3315 Views
  • 7 replies
  • 2 likes

no longer have Facebook, how do I log in?

I originally logged into Spotify with Facebook. I no longer have facebook. How can I log in? I tried to create a new profile but it says my email is already in use.

  • Newbie
  • I originally logged into Spotify with Facebook. I no longer have facebook. How can I log in? I tried to create a new profile but it says my email is already in use.
  • Molis83
  • Regular
  • 1023 Views
  • 4 replies
  • 0 likes
  • 1023 Views
  • 4 replies
  • 0 likes