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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

119144 Views

27 replies

4 likes

  • 119144 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

240331 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 240331 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

601399 Views

79 replies

3 likes

  • 601399 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

493643 Views

581 replies

42 likes

Account
Free
  • 493643 Views
  • 581 replies
  • 42 likes

Solved!! Not Sound

sometimes no sound at all. the song is playing but no sound. why? My phone: Sony Xperia Z5.

Casual Listener

sometimes no sound at all. the song is playing but no sound. why? My phone: Sony Xperia Z5.

sihhiyekoprusu

Casual Listener

854 Views

2 replies

0 likes

  • 854 Views
  • 2 replies
  • 0 likes

Fido spotify

Hi I just got my code from fido hub to get free spotify but I don't know where to enter the code?? Can someone help me please

Newbie

Hi I just got my code from fido hub to get free spotify but I don't know where to enter the code?? Can someone help me please

jean3601

Community Legend

532 Views

1 replies

0 likes

  • 532 Views
  • 1 replies
  • 0 likes

Deleting account

Spotify won't help me delete my account...any help?

Visitor

Spotify won't help me delete my account...any help?

kbrooksc

Community Legend

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Spotify premium

I got Spotify premium in x-mas present but now when im about to activate it via the nr on the back. But it gets error saying that "seems like this premium code is not guilty. Please try again or Contact customservice'. This came up tha first time i t...

Newbie

I got Spotify premium in x-mas present but now when im about to activate it via the nr on the back. But it gets error saying that "seems like this premium code is not guilty. Please try again or Cont...

kbrooksc

Community Legend

540 Views

1 replies

0 likes

Android 5.1.1
  • 540 Views
  • 1 replies
  • 0 likes

Logging on my account

I was unable to log in to my account on my tab 4 so I logged myself out of my mobile app on my cell phone(also Samsung) and tried to log in again on the tab and no luck. I had to make a new password so I was eventually able to log in with the new pas...

Visitor

I was unable to log in to my account on my tab 4 so I logged myself out of my mobile app on my cell phone(also Samsung) and tried to log in again on the tab and no luck. I had to make a new password ...

kbrooksc

Community Legend

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes

Solved!! No volume

Hi there,I would like to ask you for help. Since today my spotify doesn't work ... Actually app is OK i can play songs and app shows how time of songbia running but there is any music. I tried to connect headphones and it doesn't work. I tried music ...

Casual Listener

Hi there, I would like to ask you for help. Since today my spotify doesn't work ... Actually app is OK i can play songs and app shows how time of songbia running but there is any music. I tried to c...

Saintnick

Regular

892 Views

3 replies

0 likes

  • 892 Views
  • 3 replies
  • 0 likes

Problem with spotify family

Hey, i have a problem with spotify family. I invited my brother half a year ago and now i would like to invite my sister but i can´t find the button for inviting. My question is how many people can be invited in the spotify family? And why can i not ...

Newbie

Hey,   i have a problem with spotify family. I invited my brother half a year ago and now i would like to invite my sister but i can´t find the button for inviting.    My question ...

Nico

Community Legend

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

Inadequate Google Wear Support and no Lossless on Premium.

Hello, so this is more to the Spotify staff more than anything. I have, for a while, been confused about whether to continue with my Spotify subscription or jump to another provider (Google or Amazon). The problem is that Spotify has all my playlists...

Newbie

  Hello,   so this is more to the Spotify staff more than anything.   I have, for a while, been confused about whether to continue with my Spotify subscription or jump to another ...

673 Views

0 replies

2 likes

Google Wear
inadequate service
lossless
Premium
Sony Smartwatch 3
  • 673 Views
  • 0 replies
  • 2 likes

Fix the shuffle now!

Device: Samsung S5Operating System Version: AndroidSpotify Version: LatestDescription: While using the shuffle button when you are in a playlist it has only 2 lists it plays off.You can only make him choose other songs if you play a number by it self...

Newbie

Device:  Samsung S5 Operating System Version:  Android Spotify Version:  Latest Description:  While using the shuffle button when you are in a playlist it has only 2 lists ...

Renst93

Newbie

750 Views

1 replies

0 likes

  • 750 Views
  • 1 replies
  • 0 likes

Solved!! Downloading with Spotify Premium

I have a US Samusung Galaxy S3 (android). I have a premium spotify subscription and I have 2 questions. 1. My understanding is that when I download a song or songs I will not be charged an additional amount over my monthly premium subscription...I am...

Regular

I have a US Samusung Galaxy S3 (android).  I have a premium spotify subscription and I have 2 questions.   1. My understanding is that when I download a song or songs I will not be char...

Javadgholami777

Newbie

5353 Views

7 replies

0 likes

  • 5353 Views
  • 7 replies
  • 0 likes

Can't control volume on PC from phone on Spotify Connect (Nexus 5X)

I recently switched from a S6 to a Nexus 5X and now I am unable to control the volume on my pc with my phone. When I try to increase the volume it pops up the volume control but it is stuck at 0.

Casual Listener

I recently switched from a S6 to a Nexus 5X and now I am unable to control the volume on my pc with my phone. When I try to increase the volume it pops up the volume control but it is stuck at 0.

1011 Views

0 replies

1 likes

Spotify Connect Volume Control
Volume Control
  • 1011 Views
  • 0 replies
  • 1 likes

Solved!! Charged 3 times

I have been charged 3 times for a college subscription and I checked my spotify "subscription page" and it only says they took money once but my bank statement shows 3. What can I do to reverse that???

Newbie

I have been charged 3 times for a college subscription and I checked my spotify "subscription page" and it only says they took money once but my bank statement shows 3. What can I do to reverse that?...

Hashtagxtina

Newbie

1436 Views

5 replies

0 likes

  • 1436 Views
  • 5 replies
  • 0 likes

Solved!! logging in on a new galaxy, message saying i've already got an account with that name

Hi, I've just bought a new Galaxy S6, great. Loaded Spotify, and tried to log in. I keep getting the message "You've already got an account with this email address". I know that! I'm simply trying to login into it and can't find another way in. I use...

Casual Listener

Hi, I've just bought a new Galaxy S6, great.  Loaded Spotify, and tried to log in.  I keep getting the message "You've already got an account with this email address".  I know that!&nb...

Nico

Community Legend

1349 Views

3 replies

0 likes

new galaxy S6
  • 1349 Views
  • 3 replies
  • 0 likes

Solved!! Can't login to app

Hi, Can't login to Spotify Android app on several devices (Nexus 7 and Samsung Galaxy S6). It's saying that either username or password in incorrect.I can login into webplayer with the same credentials without any issues. Thanks.

Casual Listener

Hi,   Can't login to Spotify Android app on several devices (Nexus 7 and Samsung Galaxy S6). It's saying that either username or password in incorrect. I can login into webplayer with the sam...

AndruX

Casual Listener

1496 Views

1 replies

0 likes

  • 1496 Views
  • 1 replies
  • 0 likes

Songs won't stop repeating

Spotify works perfectly in my iPad but not on my phone, Samsung, it's weird Ik. I use the same account for each electronic but it only acts up on my phone. I'm thinking it's my phone but Idk how to fix that either.

Newbie

Spotify works perfectly in my iPad but not on my phone, Samsung, it's weird Ik. I use the same account for each electronic but it only acts up on my phone. I'm thinking it's my phone but Idk how to f...

Nico

Community Legend

1273 Views

1 replies

0 likes

  • 1273 Views
  • 1 replies
  • 0 likes

Offline albums all gone

This morning I found all my offline albums gone on my app. Logged out and in again, but didn't help. Anyone any idea what happened, and any suggestions what I can do?ThxLars

Newbie

This morning I found all my offline albums gone on my app. Logged out and in again, but didn't help. Anyone any idea what happened, and any suggestions what I can do? Thx Lars

Nico

Community Legend

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

Spotify stops after playing 3 songs

HiAfter installing the latest update for android the software started to shutdow after every 3 songs, i wonder if anybody else has noticed the sam thing???

Newbie

Hi After installing the latest update for android the software started to shutdow after every 3 songs, i wonder if anybody else has noticed the sam thing???

Nico

Community Legend

628 Views

1 replies

0 likes

  • 628 Views
  • 1 replies
  • 0 likes

Downloads disappear

Hi there,I have spotify premium and use it on my Samsung S5. When I sync songs/playlists/anything on spotify to my phone it does not save. Every time I reopen the app all previously downloaded content is gone and needs to be downloaded. When I try to...

Casual Listener

Hi there, I have spotify premium and use it on my Samsung S5. When I sync songs/playlists/anything on spotify to my phone it does not save. Every time I reopen the app all previously downloaded cont...

Shinshan90

Casual Listener

609 Views

2 replies

0 likes

  • 609 Views
  • 2 replies
  • 0 likes

I'm new

Why do some listed songs play anorher song when you play it? Example; LoCash song I Love This Life plays Shipwrecked when you select it?? What am I missing? Thanks.

Newbie

Why do some listed songs play anorher song when you play it? Example; LoCash song I Love This Life plays Shipwrecked when you select it?? What am I missing? Thanks.

383 Views

0 replies

0 likes

  • 383 Views
  • 0 replies
  • 0 likes

Radio Stations Lost

Hi, I'm a premium user and earlier today upon my arrival to the mobile app for android found that all my radio stations were gone and in turn, the radio portion of the application would not load. I have since logged into the windows application to fi...

Newbie

Hi, I'm a premium user and earlier today upon my arrival to the mobile app for android found that all my radio stations were gone and in turn, the radio portion of the application would not load. I h...

MichaelJerzak

Composer

580 Views

1 replies

1 likes

  • 580 Views
  • 1 replies
  • 1 likes