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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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connect to D-link Music Everywhere

how can i connect my spotify to D-link Music Everywhere?when i tap connect in my spotify the device (D-link Music Everywhere) is invisiblei can't connect my android phone to Dlink, why? maybe dlink is not supported? Connecting Iphone to Dlink is poss...

Newbie

how can i connect my spotify to D-link Music Everywhere? when i tap connect in my spotify the device (D-link Music Everywhere) is invisible i can't connect my android phone to Dlink, why? maybe dli...

djzing

Newbie

1301 Views

1 replies

5 likes

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Problemas premium

Soy premium he tenido que borrar e instalar la app 3 veces y continuo sin que me aparezca , podéis darme una solución ya hice todas las q constan en la ayuda.

Newbie

Soy premium he tenido que borrar e instalar la app 3 veces y continuo sin que me aparezca , podéis darme una solución ya hice todas las q constan en la ayuda.

262 Views

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Spotify no longer in Google Play?

I have been trying to find out why I can no longer get Spotify for my Samsung S3. I uninstalled, due to being unable to log on cause it was in Offline Mode? I was confused. Now I can't find in Google Play and online, it says that the Browser isn't su...

Casual Listener

I have been trying to find out why I can no longer get Spotify for my Samsung S3. I uninstalled, due to being unable to log on cause it was in Offline Mode? I was confused. Now I can't find in Google...

Daniel

Community Legend

566 Views

5 replies

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My phone appears as two devices and offline won't work

My Spotify used to work perfectly fine on my Samsung Galaxy S4 mini as well as my girlfriends galaxy s6 and i was very happy with the service however ever since resetting my phone my downloaded music cuts out when im not connected to the internet des...

Casual Listener

My Spotify used to work perfectly fine on my Samsung Galaxy S4 mini as well as my girlfriends galaxy s6 and i was very happy with the service however ever since resetting my phone my downlo...

kbrooksc

Community Legend

1010 Views

5 replies

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All music has undownloaded and has been waiting to download despite being conected to wifi

Music has all been undownloaded and grey and been waiting to download despite being connected to Wi-Fi. Problem has lasted for over 24 hours now and I checked my premium status and said my next payment not until end of the month. My card has expired ...

Casual Listener

Music has all been undownloaded and grey and been waiting to download despite being connected to Wi-Fi. Problem has lasted for over 24 hours now and I checked my premium status and said my next payme...

nzsam20

Casual Listener

450 Views

2 replies

0 likes

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My music

Hi everyone! I can't save new songs into my music... Is there a limit to it too?

Visitor

Hi everyone! I can't save new songs into my music... Is there a limit to it too?

Daniel

Community Legend

305 Views

2 replies

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1 SD Card, 2 Phones

So I have a Galaxy S3 and S4 (Verizon), both with broken charging ports, so I routinely switch my SIM and SD between the 2 in order to externally charge the batteries. Why does Spotify on one phone recognize my downloaded music while the other doesn'...

Newbie

So I have a Galaxy S3 and S4 (Verizon), both with broken charging ports, so I routinely switch my SIM and SD between the 2 in order to externally charge the batteries. Why does Spotify on one phone r...

Daniel

Community Legend

304 Views

1 replies

0 likes

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Solved!! Spotify running ridiculously slow

About a month ago an update released and since then the app is ridiculously slow while connected to the internet. It works fine offline but as soon as I connect to the internet, either WiFi or 4g, the app doesn't work at all, just hangs in loading sc...

Regular

About a month ago an update released and since then the app is ridiculously slow while connected to the internet. It works fine offline but as soon as I connect to the internet, either WiFi or 4g, th...

Camranbant

Regular

1934 Views

8 replies

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Solved!! Chromecast issue with Spotify on Android

From my Galaxy S5 on Verizon using Android 5.0 Spotify says it is connected to my Chromecast device but only plays on the phone speakers. Each time I touch Chromecast under "devices" it says connected but it still says playing on phone speakers and d...

Casual Listener

From my Galaxy S5 on Verizon using Android 5.0 Spotify says it is connected to my Chromecast device but only plays on the phone speakers.  Each time I touch Chromecast under "devices" it says co...

Nigelee77

Casual Listener

2122 Views

3 replies

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Domanda sulla coda

Salve, vorrei sapere perchè non si può gestire la coda a proprio piacimento...ad esempio se si preme play su un brano questo viene riprodotto cancellando e aggiungendo brani in automatico comè possibile?Mentre nei brani successivi non si può far null...

Regular

Salve, vorrei sapere perchè non si può gestire la coda a proprio piacimento...ad esempio se si preme play su un brano questo viene riprodotto cancellando e aggiungendo brani in automatico comè possib...

LINOSBAR

Newbie

10130 Views

6 replies

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Solved!! Struggling to get started

Hi all, I've signed up for a Premium account and am struggling to be able to listen offline - at least, I think that's my problem. I have an iPad and a Samsung Galaxy S5 mobile. I've downloaded a few albums via my iPad and want to be able to listen t...

Regular

Hi all,   I've signed up for a Premium account and am struggling to be able to listen offline - at least, I think that's my problem.   I have an iPad and a Samsung Galaxy S5 mobile. I'v...

confused50

Regular

943 Views

8 replies

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possible way to look account with credit card number

Is there any way to look up an account with your card number? I forgot my password and don't have access to the email I used with it. I just want to cancel the premium membership. I don't use Spotify to often

Newbie

Is there any way to look up an account with your card number? I forgot my password and don't have access to the email I used with it. I just want to cancel the premium membership. I don't use Spotify...

jean3601

Community Legend

3789 Views

1 replies

0 likes

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Spotify closes automatically Android

Spotify closes automatically in my cell I connect it to Logcat Android Studio and I get this error: com.spotify.mobile.android.service.featureAbbaFlagModel cannot be stored in destination my phone is a Samsung Galaxy S5 Android Lollipop 5.0 from the ...

Casual Listener

Spotify closes automatically in my cell I connect it to Logcat Android Studio and I get this error: com.spotify.mobile.android.service.featureAbbaFlagModel cannot be stored in destination  ...

Dr4nzer

Casual Listener

503 Views

2 replies

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Downloading Songs

My Spotify is premuim but when I click offline mode it says its waiting to be downloaded on my Nexus 6, and the thing is it was downloaded before it just undownloaded a few hours ago, what's going on?

Newbie

My Spotify is premuim but when I click offline mode it says its waiting to be downloaded on my Nexus 6, and the thing is it was downloaded before it just undownloaded a few hours ago, what's going on?

camillo75

Community Legend

288 Views

1 replies

0 likes

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Can't reach my account anymore

Dear Friends, Since afternoon i can not reach my acount. I created my acount like 2 mounts ago in Germany and i'm no longer theresuddenly i realized that my account had been signed out and since then i can not log into it ? Spotify noticed me that it...

Newbie

Dear Friends,   Since afternoon i can not reach my acount. I created my acount like 2 mounts ago in Germany and i'm no longer there suddenly i realized that my account had been signed out and...

Joe

Community Legend

441 Views

3 replies

0 likes

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Problem with playing imported songs when using mobile data

Hello community, I have a weird problem with my spotify android app. I have some songs in playlist that are imported. I got them synced to my HTC One M8. But there is a problem. When I start listening without connection to the internet everything is ...

Newbie

Hello community, I have a weird problem with my spotify android app. I have some songs in playlist that are imported. I got them synced to my HTC One M8. But there is a problem. When I start listenin...

301 Views

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Can only play one song

When playing an album music stops after each track and I seem to have to unlock my phone and then play next song. I have just taken a 30 day offer for premium so not sure why songs do not run continuously?

Newbie

When playing an album music stops after each track and I seem to have to unlock my phone and then play next song. I have just taken a 30 day offer for premium so not sure why songs do not run continu...

guillefoca

Regular

1006 Views

2 replies

0 likes

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Solved!! Black screen

My daughter woke up yesterdaymorning and the Spotify app didn´t work. It was just a black screen. We have tried to do all the recommendations that we can find here but nothing works. When trying to re install we only get the spotify logo on a black s...

Regular

My daughter woke up yesterdaymorning and the Spotify app didn´t work. It was just a black screen. We have tried to do all the recommendations that we can find here but nothing works. When trying to r...

jean3601

Community Legend

10139 Views

52 replies

2 likes

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spotify doesn't open

Hey all,Can someone help me out pls.I have resetted my android fone the day before yesterday.So when i installed spotify again it opened once. So i logged on. But now, everytime i want too open spotify, it throws me out.I already tried a few times wi...

Newbie

Hey all, Can someone help me out pls. I have resetted my android fone the day before yesterday. So when i installed spotify again it opened once. So i logged on. But now, everytime i want too op...

camillo75

Community Legend

969 Views

5 replies

0 likes

Connection issues
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