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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

115698 Views

27 replies

4 likes

  • 115698 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

NormalAverage

Newbie

232707 Views

149 replies

11 likes

Android
autoplay
bluetooth
  • 232707 Views
  • 149 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

592542 Views

79 replies

3 likes

  • 592542 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

486411 Views

580 replies

42 likes

Account
Free
  • 486411 Views
  • 580 replies
  • 42 likes

Solved!! Feature request: Queue last.fm scrobbles in offline mode

Hi, When I travel to another country during a day I need to go into offline mode to avoid the horrible roaming prices. The problem with this is the fact that I loose my last.fm scrobbles and it would be very neat if those could be queued up and submi...

Music Fan

Hi,   When I travel to another country during a day I need to go into offline mode to avoid the horrible roaming prices. The problem with this is the fact that I loose my last.fm scrobbles a...

user-removed

Not applicable

1927 Views

3 replies

2 likes

  • 1927 Views
  • 3 replies
  • 2 likes

"Running" feature gone from my app

Spotify Running is one of the best features of the app.I have been using it for months, now it's gone from the app.I have uninstalled the app and reinstalleed, and it is gone from the side menu, and yet I receive, when launching the app affter instal...

Newbie

Spotify Running is one of the best features of the app. I have been using it for months, now it's gone from the app. I have uninstalled the app and reinstalleed, and it is gone from the side menu, ...

Nico

Community Legend

663 Views

1 replies

0 likes

Running gone
  • 663 Views
  • 1 replies
  • 0 likes

Problem while listening to music

Hi, I have a problem or bug very annoying, use the app for tablets on Android. My device is Nvidia Shield tablet K1. While listening to music (any sound quality imposed) if they are at maximum volume, the song pauses alone, instead decreasing the vol...

Casual Listener

Hi, I have a problem or bug very annoying, use the app for tablets on Android. My device is Nvidia Shield tablet K1. While listening to music (any sound quality imposed) if they are at maximum volume...

dariuzzo92

Casual Listener

678 Views

1 replies

0 likes

  • 678 Views
  • 1 replies
  • 0 likes

Facebook no conecta

Hola, mi cuenta de facebook esta creada como cuen ta spotify y no deja conectarla. Agradecería me ayudaran a solucionar este problema.

Casual Listener

Hola, mi cuenta de facebook esta creada como cuen ta spotify y no deja conectarla. Agradecería me ayudaran a solucionar este problema.

yofedes

Newbie

653 Views

3 replies

0 likes

  • 653 Views
  • 3 replies
  • 0 likes

very very slow startup android app

I use Spotify App on a tablet and a phone . BOTH have become so slow on startup they are almost unusable. Personally I do not believe this is anything to do with cache location , old files etc . I do believe it has to do with Spotify Severs , or loca...

Newbie

  I use Spotify App on a tablet and a phone . BOTH have become so slow on startup they are almost unusable. Personally I do not believe this is anything to do with cache location , old files et...

kbrooksc

Community Legend

792 Views

1 replies

0 likes

  • 792 Views
  • 1 replies
  • 0 likes

Solved!! Sorting

I read the instructions to sorry my music, but where it says pull down to get to sorting out doesn't say what to pull down. Please clarify.

Casual Listener

I read the instructions to sorry my music, but where it says pull down to get to sorting out doesn't say what to pull down. Please clarify.

mrdmcneese

Casual Listener

911 Views

4 replies

0 likes

  • 911 Views
  • 4 replies
  • 0 likes

Volume diminui

Hello guys,I am facing a problem with the volume on my device. The volume decreases to a minimum if the apparatus connection changes from 4G to 3G or 4G to WiFi, finally, when there is any change in the connection. Detail the volume decreases even al...

Newbie

Hello guys, I am facing a problem with the volume on my device. The volume decreases to a minimum if the apparatus connection changes from 4G to 3G or 4G to WiFi, finally, when there is any change i...

Bittencourt

Spotify Star

2557 Views

1 replies

1 likes

  • 2557 Views
  • 1 replies
  • 1 likes

Solved!! offline music dissapears after rebooting or turning off

My offline music (playlists and albums ) dissapears once I reboot my xiaomi redmi 2 pro, or if I turn it off and on. It doesn't even come up as selected to be offline when I open it again. I've tried cleaning the data uninstalling turning off phone, ...

Casual Listener

My offline music (playlists and albums ) dissapears once I reboot my xiaomi redmi 2 pro, or if I turn it off and on. It doesn't even come up as selected to be offline when I open it again. I've tried...

user-removed

Not applicable

1230 Views

4 replies

0 likes

  • 1230 Views
  • 4 replies
  • 0 likes

Can't Sync Local Songs to Playlists for Offline Use

I've looked through several guides and threads on this topic to no avail, so if the solution has been posted elsewhere (that actually works), forgive me. In short, songs from my PC will not sync to play on my phone at all. They play just fine on my P...

Casual Listener

I've looked through several guides and threads on this topic to no avail, so if the solution has been posted elsewhere (that actually works), forgive me.   In short, songs from my PC will not ...

xlugon77pyro

Casual Listener

3220 Views

4 replies

1 likes

Android
local files
play offline
  • 3220 Views
  • 4 replies
  • 1 likes

No Internet Connection Available Problem

Hi! I'm a free user of Spotify.I'm running on a Redmi NOTE.Lately I am experiencing a problem whereby, Spotify says it has no internet connection available after playing one or two songs,despite having internet connection over data or WiFi.I too, che...

Newbie

Hi! I'm a free user of Spotify. I'm running on a Redmi NOTE. Lately I am experiencing a problem whereby, Spotify says it has no internet connection available after playing one or two songs, de...

436 Views

0 replies

0 likes

  • 436 Views
  • 0 replies
  • 0 likes

Gostaria de um backup para mudar de conta

Queria desvincular minha conta do Facebook com o Spotify, pesquisei sobre isso e vi que o Spotify faz hm backup para mim por e-mail. Gostaria da ajuda do Spotify nisso, não quero meus amigos vendo o que eu escrevo nas atividades e não consegui exclui...

Visitor

Queria desvincular minha conta do Facebook com o Spotify, pesquisei sobre isso e vi que o Spotify faz hm backup para mim por e-mail. Gostaria da ajuda do Spotify nisso, não quero meus amigos vendo o ...

838 Views

0 replies

0 likes

  • 838 Views
  • 0 replies
  • 0 likes

Paying for Spotify Premium

If I payed for Spotify premium for one year in the Philippines, would it still be available if I went to United States?

Newbie

If I payed for Spotify premium for one year in the Philippines, would it still be available if I went to United States?

OviiiOne

Community Legend

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

Why will songs always stop after 7 seconds?

Everytime I use Spotify on my phone (Samsung Galaxy Note 4), only for one of my two playlists, the songs will no matter what always stop after 7 seconds. I would try to play the song again numerous times but it's not working. I even made sure all of ...

Newbie

Everytime I use Spotify on my phone (Samsung Galaxy Note 4), only for one of my two playlists, the songs will no matter what always stop after 7 seconds. I would try to play the song again numerous t...

Nico

Community Legend

970 Views

1 replies

1 likes

  • 970 Views
  • 1 replies
  • 1 likes

Interferences on listening

Hi.So here's the problem ... I have a nexus 5 and a spotify premium account, and for about a month, when I'm listening music with my headset there's interferences. But only with headsets and only on Spotify ( I tested 3 headsets and there is no probl...

Newbie

Hi. So here's the problem ... I have a nexus 5 and a spotify premium account, and for about a month, when I'm listening music with my headset there's interferences. But only with headsets and only...

119414246

Newbie

838 Views

1 replies

1 likes

interferences
Nexus 5
  • 838 Views
  • 1 replies
  • 1 likes

Solved!! Mystery Device and music suddenly available on my app.

I was listening to music at work over my bluetooth speaker like I doa lmost every night, and i noticed it was stopping and changing to some weird mexican msic constantly. When I looked closer, some Asus Device was available (I dont own any asus devic...

Casual Listener

I was listening to music at work over my bluetooth speaker like I doa lmost every night, and i noticed it was stopping and changing to some weird mexican msic constantly. When I looked closer, some A...

DasPeter

Community Legend

780 Views

4 replies

0 likes

  • 780 Views
  • 4 replies
  • 0 likes

Cannot sign on with phone

Hello I reset password. I can sign into account at spotfy.com but when I go to phone and key in new password says user name or password not found

Newbie

Hello I reset password. I can sign into account at spotfy.com but when I go to phone and key in new password says user name or password not found

kbrooksc

Community Legend

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

Spotify still not saving to ad card

I have uninstall, cleared cahe date etc. looked for the coded data file, not existent on my phone, reinstalled and its still not saving to my sd card, I've formatted the sd card, I've got 14gb spare. What else can I do?

Newbie

I have uninstall, cleared cahe date etc. looked for the coded data file, not existent on my phone, reinstalled and its still not saving to my sd card, I've formatted the sd card, I've got 14gb spare....

woodandrew90

Roadie

474 Views

1 replies

0 likes

sd card
  • 474 Views
  • 1 replies
  • 0 likes

Shuffle repeats quite a bit for me.

I decided to make only one playlist which currently has racked up over 1500 songs. I've noticed that I will get quite a lot of song repeats during one session. For example, I'll hear "song a" then about 15 songs later, it'll play again. It's extremel...

Newbie

I decided to make only one playlist which currently has racked up over 1500 songs. I've noticed that I will get quite a lot of song repeats during one session. For example, I'll hear "song a" th...

359 Views

0 replies

0 likes

  • 359 Views
  • 0 replies
  • 0 likes

Switch between offline and online

Why is there no switch to allow me to go online when I have an internet connection? The "offline" switch appears when I'm online, but disappears otherwise, forcing me to try searching for something to get it to prompt the "go online" option. Can't we...

Regular

Why is there no switch to allow me to go online when I have an internet connection?  The "offline" switch appears when I'm online, but disappears otherwise, forcing me to try searching for somet...

woodandrew90

Roadie

1201 Views

3 replies

0 likes

  • 1201 Views
  • 3 replies
  • 0 likes

Solved!! using google play gift card to get premium account

Ive read that it is possible to get a premium memvership by using a google play gift card but i dont know how. Can anyone write the steps how to do it please. I got my google play gift card just to get a premium membership but now i dont know how to ...

Newbie

Ive read that it is possible to get a premium memvership by using a google play gift card but i dont know how. Can anyone write the steps how to do it please. I got my google play gift card just to g...

rossano_desimon

Newbie

40891 Views

4 replies

2 likes

Gift Card
google play
Troubleshooting
  • 40891 Views
  • 4 replies
  • 2 likes