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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111597 Views

26 replies

3 likes

  • 111597 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224581 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224581 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581932 Views

79 replies

3 likes

  • 581932 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478961 Views

577 replies

40 likes

Account
Free
  • 478961 Views
  • 577 replies
  • 40 likes

Playlists are no longer available offline

A couple times in the past week when I've powered down my Samsung Galaxy S5 and then powered up again, I found that my Spotify playlists that were previously Available Offline, were no longer Available Offline. Checking my SD card it still shows that...

Gig Goer

A couple times in the past week when I've powered down my Samsung Galaxy S5 and then powered up again, I found that my Spotify playlists that were previously Available Offline, were no longer Availab...

woodandrew90

Roadie

861 Views

3 replies

0 likes

  • 861 Views
  • 3 replies
  • 0 likes

Solved!! Me hicieron el cargo del servicio pero no tengo premium

Pase los datos de mi tarjeta y salió un aviso sobre un problema con mi tarjeta de crédito que lo intentará otra vez y que no me preocupara pues no se hizo ningún cargo pero el cargo si se hizo y no tengo premium

Casual Listener

Pase los datos de mi tarjeta y salió un aviso sobre un problema con mi tarjeta de crédito que lo intentará otra vez y que no me preocupara pues no se hizo ningún cargo pero el cargo si se hizo y no t...

Krenros

Casual Listener

967 Views

2 replies

1 likes

  • 967 Views
  • 2 replies
  • 1 likes

spotify doesn't play on mobile app through speakers

I am trying to play spotify on the mobile app through headphones or speakers when I connect through the headphone jack. How do I get it to play through the speaker?

Newbie

I am trying to play spotify on the mobile app through headphones or speakers when I connect through the headphone jack. How do I get it to play through the speaker?

Noragreene

Casual Listener

475 Views

1 replies

0 likes

  • 475 Views
  • 1 replies
  • 0 likes

Spotify can't find the chromecast

Hey,I bought the new chromecast but in the list of available devices it doesn't show up. Has anyone an idea why?

Newbie

Hey, I bought the new chromecast but in the list of available devices it doesn't show up. Has anyone an idea why?

djmikeystrange

Roadie

674 Views

1 replies

0 likes

  • 674 Views
  • 1 replies
  • 0 likes

Spotify app doesn't play on Samsung A3

HiToday my Spotify app won't play on my Samsung A3.Is there an issue with Spotify servers or something else?I deleted and reinstalled the app and issue is still happening.I would appreciate any help on this, thanks!

Newbie

Hi Today my Spotify app won't play on my Samsung A3. Is there an issue with Spotify servers or something else? I deleted and reinstalled the app and issue is still happening. I would appreciate a...

661 Views

0 replies

0 likes

  • 661 Views
  • 0 replies
  • 0 likes

Volume fluctuation Nexus 5X + bluetooth headset

I use the Brainwavz Blu-100 bluetooth headset. When Eq in Spotify is on and I skip between songs or skip forward within the song the volume increase drasticly for few seconds and then restores to normale. Why?

Casual Listener

I use the Brainwavz Blu-100 bluetooth headset. When Eq in Spotify is on and I skip between songs or skip forward within the song the volume increase drasticly for few seconds and then restores to nor...

502 Views

0 replies

0 likes

  • 502 Views
  • 0 replies
  • 0 likes

If I get spotify student can my husband log on from his phone and use it

If I get spotify student can my husband log on from his phone and use it while I am using it on my phone?

Newbie

If I get spotify student can my husband log on from his phone and use it while I am using it on my phone?

Nico

Community Legend

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Samsung S5 wifi disconnecting

For the last few weeks, when I try to listen to Spotify in my Samsung S5, the wifi automatically disconnects and my phone reverts to LTE. I've tried reinstalling the app and clearing cache. My ISP is Shaw and the modem i'm using is a Cisco DCP 3825. ...

Newbie

For the last few weeks, when I try to listen to Spotify in my Samsung S5, the wifi automatically disconnects and my phone reverts to LTE. I've tried reinstalling the app and clearing cache. My ISP is...

517 Views

0 replies

0 likes

  • 517 Views
  • 0 replies
  • 0 likes

Volume drops and I cannot turn up again! (Android - Samsung Galaxy Ace 3)

After 30+ minutes of playback, the app automatically turns down the song I'm listening to. I'llturn it up again but as soon as I release the volume slider, it immediately slides itself back down.It happens with random songs and doesn't seem to be any...

Newbie

After 30+ minutes of playback, the app automatically turns down the song I'm listening to. I'll turn it up again but as soon as I release the volume slider, it immediately slides itself back down. ...

422 Views

0 replies

0 likes

  • 422 Views
  • 0 replies
  • 0 likes

Skips bunch of songs in my playlist constantly

So I recently went back to the few version of Spotify on my nexus 6 and it seems like when I shuffle my playlist, it plays a song, then after its over, it shows a bunch of songs being skipped and it always stops and plays the same few songs. I don't ...

Visitor

So I recently went back to the few version of Spotify on my nexus 6 and it seems like when I shuffle my playlist, it plays a song, then after its over, it shows a bunch of songs being skipped and it ...

user-removed

Not applicable

603 Views

1 replies

0 likes

Skipping songs
  • 603 Views
  • 1 replies
  • 0 likes

change in radio function

Have anyone noticed the changes in the radio function? In the old days, if i made a radio channel, Spotify would find random music which was similar to my choice of radio. But now Spotify is making a static playlist, which runs out of tracks in the e...

Newbie

Have anyone noticed the changes in the radio function?   In the old days, if i made a radio channel, Spotify would find random music which was similar to my choice of radio. But now Spoti...

478 Views

0 replies

0 likes

  • 478 Views
  • 0 replies
  • 0 likes

APP not working

my spotify app on my Samsung galaxy won't work. Just keeps bringing me back to my phone homepage. Anyone else having this issue ?I've uninstalled the app and reinstalled already.

Casual Listener

my spotify app on my Samsung galaxy won't work. Just keeps bringing me back to my phone homepage. Anyone else having this issue ? I've uninstalled the app and reinstalled already.

Bittencourt

Spotify Star

842 Views

5 replies

0 likes

  • 842 Views
  • 5 replies
  • 0 likes

Noise spikes with equaliser turned on (Android 6)

Hey guys,I've had a problem in the last 4 weeks ever since I started taking part in the Android 6 concept programme for the Sony Xperia Z3 line.If I leave the equaliser turned on, horribly loud noise spikes destroy my listening experience. This happe...

Regular

Hey guys, I've had a problem in the last 4 weeks ever since I started taking part in the Android 6 concept programme for the Sony Xperia Z3 line. If I leave the equaliser turned on, horribly loud...

user-removed

Not applicable

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes

Volume oscilando no galaxy s6.

Bom dia, Estou com um sério problema no meu spotify e já não sei mais o que fazer... já formatei o celular, já limpei cache, já reinstalei o aplicativo, já fiz de tudo e nada funcionou ! Desde que eu tive a brilhante ideia de mecher no equalizador do...

Newbie

Bom dia,   Estou com um sério problema no meu spotify e já não sei mais o que fazer... já formatei o celular, já limpei cache, já reinstalei o aplicativo, já fiz de tudo e nada funcionou ! Des...

user-removed

Not applicable

645 Views

1 replies

0 likes

  • 645 Views
  • 1 replies
  • 0 likes

Scratch sound when you play songs on nexus 5

HiI am premuim user when I paly song on my nexus 5 i hear scratch sound. I know its the problem of spotify, i dont have any problem with other apps.plz help me

Newbie

Hi I am premuim user when I paly song on my nexus 5 i hear scratch sound. I know its the problem of spotify, i dont have any problem with other apps.plz help me 

315 Views

0 replies

0 likes

  • 315 Views
  • 0 replies
  • 0 likes

Spotify on Android kills wi-fi across all devices

Encountered a strange problem, today. Whenever I try to use Spotify on my phone (OnePlus X, latest version of the app), my Wi-Fi connection is killed across all other devices on my network. For example, as soon as I do a search on Spotify on my phone...

Newbie

Encountered a strange problem, today. Whenever I try to use Spotify on my phone (OnePlus X, latest version of the app), my Wi-Fi connection is killed across all other devices on my network.   ...

379 Views

0 replies

0 likes

  • 379 Views
  • 0 replies
  • 0 likes

Play queue unresponsive

Hey. Having a problem on spotify for android since last update. When i start playing something then open play queue, it quite often won't let me change songs either when i click next or tap the song i want to play. Just nothing happens.Sometimes rand...

Gig Goer

Hey. Having a problem on spotify for android since last update. When i start playing something then open play queue, it quite often won't let me change songs either when i click next or tap the song ...

Nico

Community Legend

511 Views

1 replies

0 likes

  • 511 Views
  • 1 replies
  • 0 likes

Solved!! I cant log into the app on my phone, help!

Hi Everyone, I have logged into my spotify account online to confirm my password but the app on my android (Galaxy S6) keeps saying either my userame or password are wrong, they arent! Things ive already tried:Resetting the phoneDeleting and reinstal...

Casual Listener

Hi Everyone,   I have logged into my spotify account online to confirm my password but the app on my android (Galaxy S6) keeps saying either my userame or password are wrong, they arent! &nbs...

bobbym

Newbie

1219 Views

2 replies

0 likes

  • 1219 Views
  • 2 replies
  • 0 likes

Chromecast

Hi everyone!. I've recently bought a Chromecast. It happens that when I start streaming, in random oportunities, spotify won't play some songs. For example: 1) I choose a song from a playlist.2) I press "Play".3) "Pause" icon is shown, but it immedia...

Newbie

Hi everyone!. I've recently bought a Chromecast. It happens that when I start streaming, in random oportunities, spotify won't play some songs. For example:   1) I choose a song from a pl...

mauricegl

Casual Listener

669 Views

1 replies

1 likes

  • 669 Views
  • 1 replies
  • 1 likes

Pauses while reproducing

My device it is a ZTE blade v6, I have a premium account, and I don't know why if I'm using Spotify with my earphones, the Playlist that I'm playing pauses itself with no explanation, I don't know if it's a problem with my device or with the app, ple...

Newbie

My device it is a ZTE blade v6, I have a premium account, and I don't know why if I'm using Spotify with my earphones, the Playlist that I'm playing pauses itself with no explanation, I don't know if...

Nico

Community Legend

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes