Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Not applicable

386024 Views

544 replies

34 likes

Account
Free
  • 386024 Views
  • 544 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7986 Views

0 replies

7 likes

  • 7986 Views
  • 0 replies
  • 7 likes

Solved!! "Running" option disappeared!??!

I loved the Running option but it suddenly disappeared from the menu and I have no idea why or how to get it back. Help!

Casual Listener

I loved the Running option but it suddenly disappeared from the menu and I have no idea why or how to get it back. Help!

Snooz

Casual Listener

798 Views

2 replies

0 likes

  • 798 Views
  • 2 replies
  • 0 likes

My spotify is telling me I have no space

I have an iPhone and I have loads of space on my phone but spotify is telling me I can't download anything offline because I don't have enough space which isn't true .What should I do ?

Casual Listener

I have an iPhone and I have loads of space on my phone but spotify is telling me I can't download anything offline because I don't have enough space which isn't true . What should I do ?

woodandrew90

Roadie

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Playback options - shuffle or not

This would seem to be easily fixed but I can't find an answer that works.I can't play the songs on an album in the order that they appear on the album. My only playback option seems to be "shuffle play". I don't want to do that.

Casual Listener

This would seem to be easily fixed but I can't find an answer that works. I can't play the songs on an album in the order that they appear on the album. My only playback option seems to be "shuffle ...

woodandrew90

Roadie

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

[PSA] Clean install is not always clean enough

There isn't a bug tracker, so I need to post here. Hopefully "clean install" instructions will be amended so no other users will have to go through this. The report that follows should have never happened. == Begin Report == Brief description of the ...

Visitor

There isn't a bug tracker, so I need to post here.  Hopefully "clean install" instructions will be amended so no other users will have to go through this.  The report that follows should ha...

user-removed

Not applicable

486 Views

1 replies

0 likes

  • 486 Views
  • 1 replies
  • 0 likes

Solved!! Spotify doesnt work with my home wifi

As I said, the Spotify ap doesn't seem to find a connection when I'm connected to my own wifi, if I connect my device to any other wifi it works greatly, but not on mine, it says I have no connection at all, even when I'm using the wifi on other apps...

Newbie

As I said, the Spotify ap doesn't seem to find a connection when I'm connected to my own wifi, if I connect my device to any other wifi it works greatly, but not on mine, it says I have no connection...

TiellySt

Newbie

672 Views

2 replies

0 likes

  • 672 Views
  • 2 replies
  • 0 likes

Question about the data.

Hello, I'm using spotify on android 5.1.1 with an xperia Z3 compact. And, I think, when I use spotify, I use too much data. For exemple, when I listen a song wich is 4minutes, I use 16mo of data.For me, it's not normal, because I listen in normal qua...

Casual Listener

Hello,   I'm using spotify on android 5.1.1 with an xperia Z3 compact.   And, I think, when I use spotify, I use too much data. For exemple, when I listen a song wich is 4minutes, I use...

tifil

Casual Listener

534 Views

5 replies

0 likes

  • 534 Views
  • 5 replies
  • 0 likes

Where is 'running'??

the running option has completely vanished from my phone. I can't find it anywhere. I have tried uninstalling and reinstalling spotify and restarting my phone, nothing is bringing it back. Wen i log back in to spotify after downloading it again it br...

Newbie

the running option has completely vanished from my phone.  I can't find it anywhere.  I have tried uninstalling and reinstalling spotify and restarting my phone, nothing is bringing it back...

user-removed

Not applicable

488 Views

1 replies

0 likes

Running
  • 488 Views
  • 1 replies
  • 0 likes

my spotify stops between every 2 songs

Why am I paying for a premium service if no one seems to figure out the problem...I think I'm going to Apple music!

Newbie

Why am I paying for a premium service if no one seems to figure out the problem...I think I'm going to Apple music!

Nico

Community Legend

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Suggested Songs with Premium

As much as I love using Spotify, I hate having suggested songs played when I shuffle a play list. I only just subscribed to premium and the only reason I did it was to avoid suggested songs (I can deal with adverts). So Spotify either give payed user...

Newbie

As much as I love using Spotify, I hate having suggested songs played when I shuffle a play list. I only just subscribed to premium and the only reason I did it was to avoid suggested songs (I can de...

230 Views

0 replies

0 likes

  • 230 Views
  • 0 replies
  • 0 likes

How do i move spotify to my sd card?

I initially downloaded spotify to my phone storage and wanna see if anyone knows how to move it to my sd card

Newbie

I initially downloaded spotify to my phone storage and wanna see if anyone knows how to move it to my sd card

kbrooksc

Community Legend

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

[Android][Sony Xperia M4]Language detection not working

Hi, I just installed Spotify on a Sony Xperia M4, fully updated OS, configured with language+location Portuguese/Portugal.Although the phone's interface is fully in portuguese, Spotify is in English. When I used this account on the web site, everythi...

Casual Listener

Hi,   I just installed Spotify on a Sony Xperia M4, fully updated OS, configured with language+location Portuguese/Portugal. Although the phone's interface is fully in portuguese, Spotify is ...

313 Views

0 replies

0 likes

  • 313 Views
  • 0 replies
  • 0 likes

Playlists partially resync every time i open spotify

EVERY time I start spotify it has to resync offline tracks. Varies from a few % to 50% of all my offline tunes. This has been going on for months now. I've been in touch with Spotify support but everything they tell me to do has failed to fix fault. ...

Regular

EVERY time I start spotify it has to resync offline tracks. Varies from a few % to 50% of all my offline tunes.   This has been going on for months now. I've been in touch with Spotify support...

574 Views

0 replies

0 likes

resyncing
  • 574 Views
  • 0 replies
  • 0 likes

Spotify won't save to SD card whatever I try.

Hi, I've been trying to get Spotify to save my downloaded music to the external storage for weeks now. I've followed the Q&A, the suggestions on the forums and whatever Google threw at me, for example: - I made sure my external storage is way larger ...

Newbie

Hi,   I've been trying to get Spotify to save my downloaded music to the external storage for weeks now. I've followed the Q&A, the suggestions on the forums and whatever Google threw at m...

Nomeansno

Music Fan

1970 Views

2 replies

3 likes

sd card
  • 1970 Views
  • 2 replies
  • 3 likes

Adanmartiinez

Si deposite en el oxxo para tener premium y no me deja tener los beneficios de premium que hago?

Newbie

Si deposite en el oxxo para tener premium y no me deja tener los beneficios de premium que hago?

242 Views

0 replies

0 likes

  • 242 Views
  • 0 replies
  • 0 likes

Spotify unable to register my offline songs

Hi, I got a really annoying issue regarding my Offline Songs on my Phone.From time to time, spotfiy claims that my songs aren't saved offline on my phone, even though my data memory says that spotify takes around 14gb on my sd-card, which have to be ...

Regular

Hi, I got a really annoying issue regarding my Offline Songs on my Phone. From time to time, spotfiy claims that my songs aren't saved offline on my phone, even though my data memory says that spoti...

328 Views

0 replies

0 likes

  • 328 Views
  • 0 replies
  • 0 likes

No facebook

I deleted my facebook yesterday and unfortunately was my spotify connected to facebook .Since I do not know how to sign upGoogle translate

Newbie

I deleted my facebook yesterday and unfortunately was my spotify connected to facebook . Since I do not know how to sign up Google translate

288 Views

0 replies

0 likes

  • 288 Views
  • 0 replies
  • 0 likes

Delete songs completely

I have tried repeatedly to delete songs without success. When a song is playing from "my music" I click the check and the X appears and a box comes up stating "removed from your music." This does nothing. The deselected song continues to play from my...

Newbie

I have tried repeatedly to delete songs without success.  When a song is playing from "my music" I click the check and the X appears and a box comes up stating "removed from your music."  T...

382 Views

0 replies

0 likes

delete songs
  • 382 Views
  • 0 replies
  • 0 likes

Music available offline switch

Is there any possibility of moving the available offline switch to maybe a menu or something less easily accessible. I don't know how many times I've downloaded my playlists and then accidentally hit the make available switch to have no downloaded mu...

Newbie

Is there any possibility of moving the available offline switch to maybe a menu or something less easily accessible. I don't know how many times I've downloaded my playlists and then accidentally hit...

379 Views

0 replies

0 likes

Make available offline switch
  • 379 Views
  • 0 replies
  • 0 likes

No puedo pasar la musica a mi sd

Ya realice el procedimiento de borrar y volver a descargar toda mi música pero aun así sigue descargándose en mi interna que puedo hacer?

Newbie

Ya realice el procedimiento de borrar y volver a descargar toda mi música pero aun así sigue descargándose en mi interna que puedo hacer?

348 Views

0 replies

0 likes

  • 348 Views
  • 0 replies
  • 0 likes

cant look up any music

I cant look up any music on my android, it's not giving me the option to search music or look at my playlists

Newbie

I cant look up any music on my android, it's not giving me the option to search music or look at my playlists

280 Views

0 replies

0 likes

  • 280 Views
  • 0 replies
  • 0 likes