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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6773 Views

0 replies

7 likes

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1 SD Card, 2 Phones

So I have a Galaxy S3 and S4 (Verizon), both with broken charging ports, so I routinely switch my SIM and SD between the 2 in order to externally charge the batteries. Why does Spotify on one phone recognize my downloaded music while the other doesn'...

Newbie

So I have a Galaxy S3 and S4 (Verizon), both with broken charging ports, so I routinely switch my SIM and SD between the 2 in order to externally charge the batteries. Why does Spotify on one phone r...

Daniel

Community Legend

277 Views

1 replies

0 likes

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Solved!! Spotify running ridiculously slow

About a month ago an update released and since then the app is ridiculously slow while connected to the internet. It works fine offline but as soon as I connect to the internet, either WiFi or 4g, the app doesn't work at all, just hangs in loading sc...

Regular

About a month ago an update released and since then the app is ridiculously slow while connected to the internet. It works fine offline but as soon as I connect to the internet, either WiFi or 4g, th...

Camranbant

Regular

1859 Views

8 replies

0 likes

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Solved!! Chromecast issue with Spotify on Android

From my Galaxy S5 on Verizon using Android 5.0 Spotify says it is connected to my Chromecast device but only plays on the phone speakers. Each time I touch Chromecast under "devices" it says connected but it still says playing on phone speakers and d...

Casual Listener

From my Galaxy S5 on Verizon using Android 5.0 Spotify says it is connected to my Chromecast device but only plays on the phone speakers.  Each time I touch Chromecast under "devices" it says co...

Nigelee77

Casual Listener

2089 Views

3 replies

0 likes

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Domanda sulla coda

Salve, vorrei sapere perchè non si può gestire la coda a proprio piacimento...ad esempio se si preme play su un brano questo viene riprodotto cancellando e aggiungendo brani in automatico comè possibile?Mentre nei brani successivi non si può far null...

Regular

Salve, vorrei sapere perchè non si può gestire la coda a proprio piacimento...ad esempio se si preme play su un brano questo viene riprodotto cancellando e aggiungendo brani in automatico comè possib...

LINOSBAR

Newbie

9933 Views

6 replies

0 likes

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Solved!! Struggling to get started

Hi all, I've signed up for a Premium account and am struggling to be able to listen offline - at least, I think that's my problem. I have an iPad and a Samsung Galaxy S5 mobile. I've downloaded a few albums via my iPad and want to be able to listen t...

Regular

Hi all,   I've signed up for a Premium account and am struggling to be able to listen offline - at least, I think that's my problem.   I have an iPad and a Samsung Galaxy S5 mobile. I'v...

confused50

Regular

897 Views

8 replies

0 likes

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possible way to look account with credit card number

Is there any way to look up an account with your card number? I forgot my password and don't have access to the email I used with it. I just want to cancel the premium membership. I don't use Spotify to often

Newbie

Is there any way to look up an account with your card number? I forgot my password and don't have access to the email I used with it. I just want to cancel the premium membership. I don't use Spotify...

jean3601

Community Legend

3765 Views

1 replies

0 likes

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Spotify closes automatically Android

Spotify closes automatically in my cell I connect it to Logcat Android Studio and I get this error: com.spotify.mobile.android.service.featureAbbaFlagModel cannot be stored in destination my phone is a Samsung Galaxy S5 Android Lollipop 5.0 from the ...

Casual Listener

Spotify closes automatically in my cell I connect it to Logcat Android Studio and I get this error: com.spotify.mobile.android.service.featureAbbaFlagModel cannot be stored in destination  ...

Dr4nzer

Casual Listener

477 Views

2 replies

0 likes

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Downloading Songs

My Spotify is premuim but when I click offline mode it says its waiting to be downloaded on my Nexus 6, and the thing is it was downloaded before it just undownloaded a few hours ago, what's going on?

Newbie

My Spotify is premuim but when I click offline mode it says its waiting to be downloaded on my Nexus 6, and the thing is it was downloaded before it just undownloaded a few hours ago, what's going on?

camillo75

Community Legend

272 Views

1 replies

0 likes

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Can't reach my account anymore

Dear Friends, Since afternoon i can not reach my acount. I created my acount like 2 mounts ago in Germany and i'm no longer theresuddenly i realized that my account had been signed out and since then i can not log into it ? Spotify noticed me that it...

Newbie

Dear Friends,   Since afternoon i can not reach my acount. I created my acount like 2 mounts ago in Germany and i'm no longer there suddenly i realized that my account had been signed out and...

Joe

Community Legend

417 Views

3 replies

0 likes

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Problem with playing imported songs when using mobile data

Hello community, I have a weird problem with my spotify android app. I have some songs in playlist that are imported. I got them synced to my HTC One M8. But there is a problem. When I start listening without connection to the internet everything is ...

Newbie

Hello community, I have a weird problem with my spotify android app. I have some songs in playlist that are imported. I got them synced to my HTC One M8. But there is a problem. When I start listenin...

293 Views

0 replies

0 likes

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Can only play one song

When playing an album music stops after each track and I seem to have to unlock my phone and then play next song. I have just taken a 30 day offer for premium so not sure why songs do not run continuously?

Newbie

When playing an album music stops after each track and I seem to have to unlock my phone and then play next song. I have just taken a 30 day offer for premium so not sure why songs do not run continu...

guillefoca

Regular

978 Views

2 replies

0 likes

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Solved!! Black screen

My daughter woke up yesterdaymorning and the Spotify app didn´t work. It was just a black screen. We have tried to do all the recommendations that we can find here but nothing works. When trying to re install we only get the spotify logo on a black s...

Regular

My daughter woke up yesterdaymorning and the Spotify app didn´t work. It was just a black screen. We have tried to do all the recommendations that we can find here but nothing works. When trying to r...

jean3601

Community Legend

9797 Views

52 replies

2 likes

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  • 52 replies
  • 2 likes

spotify doesn't open

Hey all,Can someone help me out pls.I have resetted my android fone the day before yesterday.So when i installed spotify again it opened once. So i logged on. But now, everytime i want too open spotify, it throws me out.I already tried a few times wi...

Newbie

Hey all, Can someone help me out pls. I have resetted my android fone the day before yesterday. So when i installed spotify again it opened once. So i logged on. But now, everytime i want too op...

camillo75

Community Legend

925 Views

5 replies

0 likes

Connection issues
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Solved!! [Q] Is it possible to select which SDcard to use for caching?

Hello, I'm on an older Galaxy S2 so I probably have a very singular problem. But is there any way to specify where spotify hosts it's cache? Here's why I ask. My current phone has: - Internal SD card (~11GB)- External SD card (~30GB or something dumb...

Casual Listener

Hello,   I'm on an older Galaxy S2 so I probably have a very singular problem. But is there any way to specify where spotify hosts it's cache?   Here's why I ask. My current phone has: ...

Daniel

Community Legend

656 Views

3 replies

0 likes

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Bluetooth controls

all controls on my Bluetooth headset worked fine on my Huawei for about a month then last week the pause/skip function stopped (volume Ok). Headset controls work on other phone apps also on Spotify on other phones...so it's not the headset. Have rein...

Music Fan

all controls on my Bluetooth headset worked fine on my Huawei for about a month then last week the pause/skip function stopped (volume Ok). Headset controls work on other phone apps also on Spotify o...

patdriessen

Music Fan

659 Views

4 replies

0 likes

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  • 4 replies
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No facebook friends feed in Activity Spotify Android

I have a premium account and a facebook account and those are linked, but I have no feed in Activity section from my facebook friends. What can i do?

Newbie

I have a premium account and a facebook account and those are linked, but I have no feed in Activity section from my facebook friends. What can i do?

769 Views

0 replies

0 likes

empty
Facebook
no feed
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Spotify is not responding.

So after the update from october 1, spotify wont open anymore on my galaxy s5, worked fine until update but now everytime i open it, it just goes to my main screen.my phone its not the proble i already did the clean install twice, factory reset my ph...

Casual Listener

So after the update from october 1, spotify wont open anymore on my galaxy s5, worked fine until update but now everytime i open it, it just goes to my main screen. my phone its not the proble i alr...

Cyudowsky

Gig Goer

378 Views

1 replies

0 likes

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Spotify stopped

Two days ago when trying to open the app the phone just send me to main screen. The appears a message 'spotify sttoped working'What can i do??

Regular

Two days ago when trying to open the app the phone just send me to main screen. The appears a message 'spotify sttoped working' What can i do??

Montyrey

Regular

899 Views

5 replies

0 likes

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Wrong song title

Hi. I'm new here, so I hope i'm doing this right. The issue I need help with is really a minor one. It's just that i've found one song's title is wrong, and that makes mi Musixmatch app unable to sinchronize the lyrics. ¿What can i do? Thanks for you...

Newbie

Hi. I'm new here, so I hope i'm doing this right. The issue I need help with is really a minor one. It's just that i've found one song's title is wrong, and that makes mi Musixmatch app unable to sin...

Daniel

Community Legend

672 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Solved!! I can't download songs anymore?

I do all the right steps but it dont work anymore. I select to download the song but appear a message,''waiting for download '' but never download. Somebody can help?

Casual Listener

I do all the right steps but it dont work anymore. I select to download the song but appear a message,''waiting for download '' but never download. Somebody can help?

Daniel

Community Legend

2694 Views

5 replies

0 likes

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