Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi, I am using Spotify on HTC One M9. When I restrict background data on my device it should force Spotify to use data only when on Wi-fi. However Spotify is keep using my Mobile Data Plan even with this option ticked. I know I can go offline mode an...
Hi, I am using Spotify on HTC One M9. When I restrict background data on my device it should force Spotify to use data only when on Wi-fi. However Spotify is keep using my Mo...
633 Views
0 replies
0 likes
Hello,I am having issue which has been here several times on different devices.Have Samsung S6 128gb. I am have downloaded 3300 songs with visible download mark.Once I go to offline mode I cant see any song available and therefore playable.I have tri...
Hello, I am having issue which has been here several times on different devices. Have Samsung S6 128gb. I am have downloaded 3300 songs with visible download mark. Once I go to offline mode ...
Casual Listener
763 Views
2 replies
0 likes
Hey Spotify,Since I updated Spotify App on my Sony Xperia z3 Compact to Version 4.4.0.1008 Spotify Connect with my fire TV doesnt Work anymone. Since it worked fine last night bevor updating my mobile's Spotify App to the newest Version it has to be ...
Hey Spotify, Since I updated Spotify App on my Sony Xperia z3 Compact to Version 4.4.0.1008 Spotify Connect with my fire TV doesnt Work anymone. Since it worked fine last night bevor updating my m...
Regular
313 Views
1 replies
0 likes
I've switched off all the notifications in the Spotify app (settings > notifications) and still recieve push notifications ("sign up your family bla bla bla"). How do I turn off these darn notifications for good??
I've switched off all the notifications in the Spotify app (settings > notifications) and still recieve push notifications ("sign up your family bla bla bla"). How do I turn off these darn notific...
238 Views
0 replies
0 likes
I literally cannot do anything else when listening to Spotify. If I try to use another app at the same time (check email, Facebook, browse web, etc) Spotify closes and stops playing. This is especially an issue in the car; I cannot play Spotify throu...
I literally cannot do anything else when listening to Spotify. If I try to use another app at the same time (check email, Facebook, browse web, etc) Spotify closes and stops playing. This...
Regular
3757 Views
7 replies
0 likes
Hi all. Thanks in advance for your help. I am new to spotify and have a few questions. 1. If users' own files are loaded on a PC, I assume they won't also appear if logged in on another PC? 2. I understand files can be 'synced' or something from PC t...
Hi all. Thanks in advance for your help. I am new to spotify and have a few questions. 1. If users' own files are loaded on a PC, I assume they won't also appear if logged ...
Community Legend
496 Views
5 replies
0 likes
I just started using Spotify on Android and every day (sometimes every other day) it forces me to re-login which is a pain, but the dealbreaker is that it requires me to mark all the playlists I want offline and re-download. There's a couple of other...
I just started using Spotify on Android and every day (sometimes every other day) it forces me to re-login which is a pain, but the dealbreaker is that it requires me to mark all the playli...
251 Views
0 replies
0 likes
hi all,i have all my fave playlists downloaded for offline playing, but just selected a couple of them, that i have played before offline,and get message 'not available' not sure why?thanksdan
hi all, i have all my fave playlists downloaded for offline playing, but just selected a couple of them, that i have played before offline, and get message 'not available' 😕 not sure why? thanks...
Not applicable
281 Views
1 replies
0 likes
Felipe
Felipe
Casual Listener
434 Views
1 replies
0 likes
HiI have small problem. When i add a song to queue and then i want to move it to the top it is impossible. How to do it? Is there any possibility? It would be very helpful. Thanks in advance.
Hi I have small problem. When i add a song to queue and then i want to move it to the top it is impossible. How to do it? Is there any possibility? It would be very helpful. Thanks in advance.
Casual Listener
487 Views
2 replies
1 likes
Quero cancelar essa conta pra utilizar o Facebook em outra conta.
Quero cancelar essa conta pra utilizar o Facebook em outra conta.
Newbie
437 Views
2 replies
0 likes
This may just be some issue with my phone, but I've been having a problem where Spotify will awake again after I have stopped playing a song, and supposedly quit out of the application, and locked the the screen, maybe even pulled out my earphones. L...
This may just be some issue with my phone, but I've been having a problem where Spotify will awake again after I have stopped playing a song, and supposedly quit out of the application, and locked th...
198 Views
0 replies
0 likes
A few days ago, I finished my subscription because I don't like open my Facebook but when my subscription ended, I put my card in another account and doesn't work yet.
A few days ago, I finished my subscription because I don't like open my Facebook but when my subscription ended, I put my card in another account and doesn't work yet.
144 Views
0 replies
0 likes
I bought 3 months premium with the offer you currently have going on, but I still get adds playing when using it on my android phone. It works fine without adds on my desktop pc. Is this intended?
I bought 3 months premium with the offer you currently have going on, but I still get adds playing when using it on my android phone. It works fine without adds on my desktop pc. Is this int...
Community Legend
395 Views
1 replies
0 likes
I am a college student and I tried to sign up for a student premium account on, but it wouldn't let me and told me there was an error. So I had a second account that I forgot that used my actual college email so I switched over to that account and tr...
I am a college student and I tried to sign up for a student premium account on, but it wouldn't let me and told me there was an error. So I had a second account that I forgot that used my actual coll...
Casual Listener
764 Views
2 replies
0 likes
Hi! I noticed that when I use Spotify Connect from my Android phone all is fine until I start looking around in the Spotify app, pressing maybe "Browse" or "Radio" menu items to discover new music or find new playlist. Sometimes randomly (the behavio...
Hi! I noticed that when I use Spotify Connect from my Android phone all is fine until I start looking around in the Spotify app, pressing maybe "Browse" or "Radio" menu items to discover new music ...
Not applicable
529 Views
1 replies
0 likes
Spotify continues playback after I unplug headphones, randomly stops playing causing me to have to go into app and restart the song, playback goes over phone ringing and when I answer calls playback continues over the call deafening whoever is on the...
Spotify continues playback after I unplug headphones, randomly stops playing causing me to have to go into app and restart the song, playback goes over phone ringing and when I answer calls playback ...
Newbie
492 Views
2 replies
0 likes
Hello, my problem is that when home spotify is of you have looked for solution and not e able to fix it, restart the phone, delete and uninstall the spotify, delete the cache and data. Doing all that not is that do I start spotify and see me black pl...
Hello, my problem is that when home spotify is of you have looked for solution and not e able to fix it, restart the phone, delete and uninstall the spotify, delete the cache and data. Doing all that...
367 Views
0 replies
0 likes
I go into spotify to start playing, then go to the "close" at the bottom of my phone and the music stops. I go in again, and start, and then "close" and it stops again. 3rd time it finally works. Another thing. Play means play. Stop means Stop. They ...
I go into spotify to start playing, then go to the "close" at the bottom of my phone and the music stops. I go in again, and start, and then "close" and it stops again. 3rd time it ...
Roadie
713 Views
5 replies
0 likes
I just recently purchased a family plan for Spotify and I can login without an issue to the page and use the webplayer but everytime I try to log in using the app it does not recognize username or email. I tried everything in the FAQS without any res...
I just recently purchased a family plan for Spotify and I can login without an issue to the page and use the webplayer but everytime I try to log in using the app it does not recognize username or em...
207 Views
0 replies
0 likes
