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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5276 Views

0 replies

6 likes

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Solved!! 'Running' disappeared after update to versjon 4.4.0.1008!

Hi allI am a Premium user who lost the running function in Spotify. I have re-installed the app after deleting all old files, turned the phone off and back on ++ I've tried it all, but still no 'Running'I have versjon 4.4.0.1008. Can someone PLEASE t...

Regular

Hi all I am a Premium user who lost the running function in Spotify. I have re-installed the app after deleting all old files,  turned the phone off and back on ++ I've tried it all, but sti...

virgial

Newbie

1523 Views

10 replies

2 likes

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playlist songs coming back after being deleted

hi all,using spotify on android, HTC, with offline mode.songs deleted from playlists coming back when the app is launched again....so I need to delete those entries again...it does not happen always, so no clue of the reason of this erratic behavior....

Newbie

hi all, using spotify on android, HTC, with offline mode. songs deleted from playlists coming back when the app is launched again....so I need to delete those entries again... it does no...

261 Views

0 replies

0 likes

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Downloaded songs for offline are gone.

Hi, I just wanted to solve my problem. I have downloaded songs for offline more like 5 to 7 playlists and around 500+ songs. I downloaded it since Dec. 22 and yesterday it was still saved but now Dec. 23 when I'm listening to my downloaded songs, my ...

Visitor

Hi, I just wanted to solve my problem. I have downloaded songs for offline more like 5 to 7 playlists and around 500+ songs. I downloaded it since Dec. 22 and yesterday it was still saved but now Dec...

woodandrew90

Roadie

478 Views

4 replies

0 likes

Android
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Not saving to SD card on Android marshmallow (6.0)

My moto x pure edition just updated to marshmallow and now storage on SD card doesn't work. Anyone have any experience with fixing this?

Casual Listener

My moto x pure edition just updated to marshmallow and now storage on SD card doesn't work. Anyone have any experience with fixing this?

Jplargente

Newbie

855 Views

2 replies

0 likes

Storage on sd card
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Android app doesn't recognize my premium user

SIgned up about 3-4 hours ago and the android app doesnt recognise my priemum user credentials?

Newbie

SIgned up about 3-4 hours ago and the android app doesnt recognise my priemum user credentials?

ainxe90

Newbie

539 Views

2 replies

0 likes

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Solved!! Android mobile

How do you add your own music to Spotify from an android mobile phone? I'm actually a musician, how do I share my own music?

Casual Listener

How do you add your own music to Spotify from an android mobile phone? I'm actually a musician, how do I share my own music?

MjBeAtZ50

Casual Listener

1314 Views

2 replies

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Can't share between Facebook users

I have Facebook and so does my friend. Both our accounts are linked with spotify and he can send me messages but I can't send him. We both use android phones. Any help is appreciated.Zoe.

Casual Listener

I have Facebook and so does my friend. Both our accounts are linked with spotify and he can send me messages but I can't send him. We both use android phones. Any help is appreciated. Zoe.

596 Views

0 replies

0 likes

Facebook
share music
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Chromecast 2nd Generation support

So it is November 23rd 2015 and I have bought the second generation chromecast and was really excited to use it. I unpackaged it set it up and went to my Spotify application and realized it was not detecting any devices as it would detect my ps3 I un...

Regular

So it is November 23rd 2015 and I have bought the second generation chromecast and was really excited to use it. I unpackaged it set it up and went to my Spotify application and realized it was not d...

iicoolj

Regular

766 Views

1 replies

0 likes

Chromecast Android
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Spotify Running

Can't find the Spotify Running tool in my android, was it removed? or should i try to reinstall?

Newbie

Can't find the Spotify Running tool in my android, was it removed? or should i try to reinstall?

311 Views

0 replies

0 likes

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Week Discoveries

Good morning! I can listen to a playlist discoveries of the oldest week? I liked that playlist, but I did not save

Newbie

Good morning! I can listen to a playlist discoveries of the oldest week? I liked that playlist, but I did not save

Javierpl

Newbie

389 Views

2 replies

0 likes

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Local Files not syncing/showing up.

Recently my local files became unavailable and undownloaded for whatever reason. I have tried to get them back by following all the steps on every single forum I could find and absolutely nothing has worked so far. In fact the issue has gotten worse....

Newbie

Recently my local files became unavailable and undownloaded for whatever reason.  I have tried to get them back by following all the steps on every single forum I could find and absolutely nothi...

bunyos

Newbie

546 Views

2 replies

0 likes

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Headset buttons override on 5.1.2 Lollipop

Hi. Been using Spotify on Android (phone: Galaxy S2). Everything was fine when I had the original software for the phone (4.1.2 Jelly Bean). The headset buttons would control the music app that was currently active. For example, if Spotify was turned...

Newbie

Hi.   Been using Spotify on Android (phone: Galaxy S2). Everything was fine when I had the original software for the phone (4.1.2 Jelly Bean). The headset buttons would control the music app t...

419 Views

0 replies

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Ayuda

Pague en el Oxxo Spotify Premium, pero sigo teniendo Spotify Gratis, porfavor ayúdenme.

Newbie

Pague en el Oxxo Spotify Premium, pero sigo teniendo Spotify Gratis, porfavor ayúdenme.

207 Views

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Spotify problem on my android

So i paid the 99 cents for the 3 months thing, Then I already put my card number and the others, But then when I tried to pick a song it doesnt want cause it says i need to purchase the premium, but I already did it. and my credit card record list sa...

Casual Listener

So i paid the 99 cents for the 3 months thing, Then I already put my card number and the others, But then when I tried to pick a song it doesnt want cause it says i need to purchase the premium, but ...

Vibeklopez

Casual Listener

349 Views

2 replies

0 likes

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Subscription payment error

I tried to pay the 3months for .99 but my card wasn't going thru I tried it a few times but no luck. I used a different phone too but no luck either. Then I noticed a lock where u type in your card number. I clicked on it and brought me to a "trustwa...

Newbie

I tried to pay the 3months for .99 but my card wasn't going thru I tried it a few times but no luck. I used a different phone too but no luck either. Then I noticed a lock where u type in your card n...

216 Views

0 replies

0 likes

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Samsung Galaxy S 5 help

Need help closing the application in my phone so it stops randomly popping a notification when a song switches when I am running spotify on my pc.

Casual Listener

Need help closing the application in my phone so it stops randomly popping a notification when a song switches when I am running spotify on my pc.

Xanderhunter

Casual Listener

880 Views

2 replies

0 likes

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Disabling push advertisements on Android

Hi All, I'm a paying Spotify customer; I'm happy to support artists and eliminate ads from my stream. Recently however the Spotify app itself (on Android) has started pushing ads as Android notifications! I had a chat with support, and it turns out t...

Visitor

Hi All,   I'm a paying Spotify customer; I'm happy to support artists and eliminate ads from my stream.  Recently however the Spotify app itself (on Android) has started pushing ads as An...

DPetrillo

Newbie

10656 Views

2 replies

0 likes

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add to playlist - favourite at top of list new feature?

hi team,i often add tracks to my big play list, so would be cool if i could pin this to top of playlist listnew feature ? thanksdan

Visitor

hi team, i often add tracks to my big play list, so would be cool if i could pin this to top of playlist list new feature ? 😉 thanks dan

191 Views

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Metadata files

Hi all,I have a zenfoe2 with latest Android version and spotify premium on.When I hear music in my car (bmw), I cannot see the album cover on my display.i ask you if there is a way to show all metadata files.Second, the oly way to connect the app to ...

Newbie

Hi all, I have a zenfoe2 with latest Android version and spotify premium on. When I hear music in my car (bmw), I cannot see the album cover on my display. i ask you if there is a way to show all ...

191 Views

0 replies

0 likes

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Album covers not showing

When i'm viewing the current playing song the cover just shows the gray disc like it had no cover. Has this happened to anybody else and how do i fix this?

Casual Listener

When i'm viewing the current playing song the cover just shows the gray disc like it had no cover. Has this happened to anybody else and how do i fix this?

241 Views

0 replies

0 likes

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