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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

114616 Views

26 replies

4 likes

  • 114616 Views
  • 26 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

230357 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 230357 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

589494 Views

79 replies

3 likes

  • 589494 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

484487 Views

580 replies

42 likes

Account
Free
  • 484487 Views
  • 580 replies
  • 42 likes

Horrible Shuffle Play

Sorry, I know this is in another thread. I'm cancelling my premium subscription. Just fed up with fighting against shuffle play.I just wanted to select an album and play through it in sequence.This is the most obvious action, and what everyone I know...

Newbie

Sorry, I know this is in another thread. I'm cancelling my premium subscription. Just fed up with fighting against shuffle play.I just wanted to select an album and play through it in sequence. This...

djmikeystrange

Roadie

970 Views

1 replies

0 likes

Shuffle play
  • 970 Views
  • 1 replies
  • 0 likes

Reset account

Hi, can I reset my spotify account so all my recent numbers dissapear?I already tried to delete them one by one but they come back. thanks.

Casual Listener

Hi, can I reset my spotify account so all my recent numbers dissapear? I already tried to delete them one by one but they come back.   thanks.

Jordi

Community Legend

690 Views

3 replies

0 likes

  • 690 Views
  • 3 replies
  • 0 likes

Solved!! FEATURE REQUEST - Searchable playlists

Hey!First of all, I love your app!! But unfortunately one thing is missing to get the maximum experience of the premium account.So my userstory is: As a user I would like to be able to search my playlists via search field to be able to listen to a sp...

Newbie

Hey! First of all, I love your app!! But unfortunately one thing is missing to get the maximum experience of the premium account. So my userstory is: As a user I would like to be able to search my ...

djmikeystrange

Roadie

669 Views

1 replies

0 likes

  • 669 Views
  • 1 replies
  • 0 likes

Solved!! Local files (Probably answered before)

Hi guys, I have a question that has probably been answered before but whatever! The question is... Can I add local files from my sd card to my playlists on my samsung galaxy s5? Or is the only way the network way? Because I want to keep some music se...

Casual Listener

Hi guys, I have a question that has probably been answered before but whatever! The question is... Can I add local files from my sd card to my playlists on my samsung galaxy s5? Or is the only way th...

SatansApostle89

Casual Listener

826 Views

2 replies

0 likes

  • 826 Views
  • 2 replies
  • 0 likes

Spotify closes when I am on other apps

Whenever I press the home button on my phone or go into another app, Spotify just closes and stops playing music. I've tried uninstalling and reinstalling but it still happens. I don't know what to do. I have a LG Escape 2.

Newbie

Whenever I press the home button on my phone or go into another app, Spotify just closes and stops playing music. I've tried uninstalling and reinstalling but it still happens. I don't know what to d...

rloveman

Regular

767 Views

2 replies

2 likes

crashing
  • 767 Views
  • 2 replies
  • 2 likes

Why do disliked songs...

...come back on "radio"?I have premium and it is f... annoying

Newbie

...come back on "radio"? I have premium and it is f... annoying

Bittencourt

Spotify Star

506 Views

1 replies

0 likes

  • 506 Views
  • 1 replies
  • 0 likes

Solved!! Not Sound

sometimes no sound at all. the song is playing but no sound. why? My phone: Sony Xperia Z5.

Casual Listener

sometimes no sound at all. the song is playing but no sound. why? My phone: Sony Xperia Z5.

sihhiyekoprusu

Casual Listener

829 Views

2 replies

0 likes

  • 829 Views
  • 2 replies
  • 0 likes

Fido spotify

Hi I just got my code from fido hub to get free spotify but I don't know where to enter the code?? Can someone help me please

Newbie

Hi I just got my code from fido hub to get free spotify but I don't know where to enter the code?? Can someone help me please

jean3601

Community Legend

521 Views

1 replies

0 likes

  • 521 Views
  • 1 replies
  • 0 likes

Deleting account

Spotify won't help me delete my account...any help?

Visitor

Spotify won't help me delete my account...any help?

kbrooksc

Community Legend

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Spotify premium

I got Spotify premium in x-mas present but now when im about to activate it via the nr on the back. But it gets error saying that "seems like this premium code is not guilty. Please try again or Contact customservice'. This came up tha first time i t...

Newbie

I got Spotify premium in x-mas present but now when im about to activate it via the nr on the back. But it gets error saying that "seems like this premium code is not guilty. Please try again or Cont...

kbrooksc

Community Legend

527 Views

1 replies

0 likes

Android 5.1.1
  • 527 Views
  • 1 replies
  • 0 likes

Logging on my account

I was unable to log in to my account on my tab 4 so I logged myself out of my mobile app on my cell phone(also Samsung) and tried to log in again on the tab and no luck. I had to make a new password so I was eventually able to log in with the new pas...

Visitor

I was unable to log in to my account on my tab 4 so I logged myself out of my mobile app on my cell phone(also Samsung) and tried to log in again on the tab and no luck. I had to make a new password ...

kbrooksc

Community Legend

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Solved!! No volume

Hi there,I would like to ask you for help. Since today my spotify doesn't work ... Actually app is OK i can play songs and app shows how time of songbia running but there is any music. I tried to connect headphones and it doesn't work. I tried music ...

Casual Listener

Hi there, I would like to ask you for help. Since today my spotify doesn't work ... Actually app is OK i can play songs and app shows how time of songbia running but there is any music. I tried to c...

Saintnick

Regular

866 Views

3 replies

0 likes

  • 866 Views
  • 3 replies
  • 0 likes

Problem with spotify family

Hey, i have a problem with spotify family. I invited my brother half a year ago and now i would like to invite my sister but i can´t find the button for inviting. My question is how many people can be invited in the spotify family? And why can i not ...

Newbie

Hey,   i have a problem with spotify family. I invited my brother half a year ago and now i would like to invite my sister but i can´t find the button for inviting.    My question ...

Nico

Community Legend

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes

Inadequate Google Wear Support and no Lossless on Premium.

Hello, so this is more to the Spotify staff more than anything. I have, for a while, been confused about whether to continue with my Spotify subscription or jump to another provider (Google or Amazon). The problem is that Spotify has all my playlists...

Newbie

  Hello,   so this is more to the Spotify staff more than anything.   I have, for a while, been confused about whether to continue with my Spotify subscription or jump to another ...

651 Views

0 replies

2 likes

Google Wear
inadequate service
lossless
Premium
Sony Smartwatch 3
  • 651 Views
  • 0 replies
  • 2 likes

Fix the shuffle now!

Device: Samsung S5Operating System Version: AndroidSpotify Version: LatestDescription: While using the shuffle button when you are in a playlist it has only 2 lists it plays off.You can only make him choose other songs if you play a number by it self...

Newbie

Device:  Samsung S5 Operating System Version:  Android Spotify Version:  Latest Description:  While using the shuffle button when you are in a playlist it has only 2 lists ...

Renst93

Newbie

741 Views

1 replies

0 likes

  • 741 Views
  • 1 replies
  • 0 likes

Solved!! Downloading with Spotify Premium

I have a US Samusung Galaxy S3 (android). I have a premium spotify subscription and I have 2 questions. 1. My understanding is that when I download a song or songs I will not be charged an additional amount over my monthly premium subscription...I am...

Regular

I have a US Samusung Galaxy S3 (android).  I have a premium spotify subscription and I have 2 questions.   1. My understanding is that when I download a song or songs I will not be char...

Javadgholami777

Newbie

5320 Views

7 replies

0 likes

  • 5320 Views
  • 7 replies
  • 0 likes

Can't control volume on PC from phone on Spotify Connect (Nexus 5X)

I recently switched from a S6 to a Nexus 5X and now I am unable to control the volume on my pc with my phone. When I try to increase the volume it pops up the volume control but it is stuck at 0.

Casual Listener

I recently switched from a S6 to a Nexus 5X and now I am unable to control the volume on my pc with my phone. When I try to increase the volume it pops up the volume control but it is stuck at 0.

1006 Views

0 replies

1 likes

Spotify Connect Volume Control
Volume Control
  • 1006 Views
  • 0 replies
  • 1 likes

Solved!! Charged 3 times

I have been charged 3 times for a college subscription and I checked my spotify "subscription page" and it only says they took money once but my bank statement shows 3. What can I do to reverse that???

Newbie

I have been charged 3 times for a college subscription and I checked my spotify "subscription page" and it only says they took money once but my bank statement shows 3. What can I do to reverse that?...

Hashtagxtina

Newbie

1365 Views

5 replies

0 likes

  • 1365 Views
  • 5 replies
  • 0 likes

Solved!! logging in on a new galaxy, message saying i've already got an account with that name

Hi, I've just bought a new Galaxy S6, great. Loaded Spotify, and tried to log in. I keep getting the message "You've already got an account with this email address". I know that! I'm simply trying to login into it and can't find another way in. I use...

Casual Listener

Hi, I've just bought a new Galaxy S6, great.  Loaded Spotify, and tried to log in.  I keep getting the message "You've already got an account with this email address".  I know that!&nb...

Nico

Community Legend

1340 Views

3 replies

0 likes

new galaxy S6
  • 1340 Views
  • 3 replies
  • 0 likes

Solved!! Can't login to app

Hi, Can't login to Spotify Android app on several devices (Nexus 7 and Samsung Galaxy S6). It's saying that either username or password in incorrect.I can login into webplayer with the same credentials without any issues. Thanks.

Casual Listener

Hi,   Can't login to Spotify Android app on several devices (Nexus 7 and Samsung Galaxy S6). It's saying that either username or password in incorrect. I can login into webplayer with the sam...

AndruX

Casual Listener

1478 Views

1 replies

0 likes

  • 1478 Views
  • 1 replies
  • 0 likes